capgemini consulting business & information strategy overview
DESCRIPTION
Business & Information Management OverviewTRANSCRIPT
Business amp Information Strategy Overview
May 2008
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
1
Content
Business amp Information Strategy Vision
Our approach
Business amp Information Strategy presentation
References
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
2
Business amp IT
Transformation is
becoming inevitable
A new ldquotechno-businessrdquo revolution that forces companiesorganisations to continuously transform themselves
In this fast changing world IT is both a driver and an enabler of changes
Source Technovision ndash Capgemini 2007
Techno trends Business trends
Increasing business competition
globalisation standardisation
commoditisation amount of
information amp change
New competitors new markets and
new products+
Specific Industry Sectors driversCompliance for Public sector Convergence for Telco
CO2 reduction for Utilities hellip
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
3
Due to the importance of IT for business success the pressure on CIOs is higher than ever
Across all industries senior executives are asking challenging questions
about IT and its role in the business - which naturally places CIOs in Executive Committees
The new CIO
CEO
bull Role of IT in business strategy and
shareholder value
bull Right level of IT investments
bull IT amp other business processes outsourcing and alliances
bull IT capability to handle a major incident
bull Major corporate project decision-making process
bull Technology-driven innovation to deliver more value
bull Reduction of IT operating costs
bull Ensuring service continuity and IT security during IT projects
bull Efficiency leap on IT projects
bull Visibility of progress on large Business amp IT
transformation programmes
COO Business
bull IT value measurement
bull IT cost allocation across client businesses
bull IT cost structure
bull ROI of major corporate projects tracking hidden costs
bull Types of IT assets to own
bull Risk management and intrusion fraud prevention
bull Compliance
CFO
External Forces
bull Integration with suppliers and customers systems
bull Increased demand for customization by
customers
bull Direct interaction customercore systems
bull Increased interaction with IT suppliers require
standardization
Examples of typical challenges
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
4
In this context we have 5 key convictions
Promoting ldquohybridrdquo populations is mandatory for true business IT cooperation
CIOs must be the natural leaders of IT-driven business innovation
Organise IT in two worlds innovation and industrialisation
Design and manage Business and IT transformation concurrently so as to ensure
continuous alignment and to maximise value in an uncertain environment
2
3
4
5
Business and IT should no longer be separate in your thoughts 1
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
5
Content
Business amp Information Strategy Vision
Our approach
Business amp Information Strategy presentation
References
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
6
Transformation challenges generate combined Business and IT challenges
NEW BUSINESS MODELS
GROWTH
AGILITY
COST REDUCTION amp VALUE MANAGEMENT
OPERATIONS EXCELLENCE
GO
VE
RN
AN
CE
STA
KE
S
EN
SU
RIN
G P
RO
GR
AM
ME
Srsquo
SU
CC
ES
S
The Business amp IT agenda
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
7
bull Is maintenance consuming too much of our development resource
bull Does the design of a new application support our future architecture vision
bull Does our structure support our strategybull Are business leaders driving critical
decisionsbull Do we have standard repeatable processes
that assure frequent successes
bull Do we have a set of operational metrics that are tied to business performance
bull Are the benefits of the IT initiative tied to the business sponsorrsquos PampL
bull Are we investing only where clear business value is demonstrated
bull Do business leaders agree IT priorities are aligned with business priorities
bull Is our infrastructure delivering regular reductions in unit costs
bull Are service levels set at the right balance between need and cost
Our approach identifies 5 key levers that contribute to solving the ITBusiness transformation challenge
bull Do we have the right leadershipbull Is the skill and experience mix
right
Governance Organisation ampIT Processes
IT Competencies
amp Sourcing
ISArchitecture
Technical Infrastructure
IT Controlamp
Performance Management
The five key levers of IT management
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
8
Based on this Business amp IT framework BIS offers four approaches to its clients from vision to transformation
Vision TransformationTransformation Strategy
Business Innovation through IT
(Create or transform Business models)
IT Strategy
(Decide to invest in a transformation plan)
Concurrent Transformation
(Ensure sustainable results by linking Business amp IT in large transformation programmes)
IT Organisation amp IT Governance
(Transform the IT function to manage it like a business)
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
9
The ldquoBusiness Innovation Through ITrdquo offering is focused on creating or transforming business models by using technologies in an innovative way
Details
Enabling a shared understanding of Technology
Business Use cases
Business Plan amp implementation approach gono go decision
A shared understanding by business managers of what the newtechnologies are enabling and how other companies (either competitors orcompanies from other industries) are making the most of it and thereforegaining competitive advantage
Identifying either new business services or new ways of working that canbe invented thanks to technologies in order to create businessdifferentiators or new business positioning
Formalised business plan reflecting the business model changes for decision quantifying Business revenue growth and margin impacts Investment costs and running costs Implementation plan amp planning Change management approach
Operational framework
Design an operational business Organisation competency model Service Marketing and Promotion Process framework Tools Controlling governance hellip
Business Partners
Selecting business partners who can help Deliver the new business service Capitalise on RampD and business vision Build an end-to-end offer for clients
Business Innovation through IT Content
Business Innovation through IT
VISION
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
10
The ldquoIT Strategyrdquo offering delivers the project portfolio that will enhance the current business capabilities
IT strategy content
Details
Vision
Roadmap
Project portfolio
Business Case
A target in terms of performance ambitions with regards to IT Effectiveness IT Efficiency IT Agility
The trajectory best suiting the company priorities What degrees of uncertainty should you take into account How to get to the desired end-state from your starting point What are the transformation stages
A project portfolio enabling the chosen trajectory Short-term quick wins Longer-term initiatives
A business case in order to Assess the proposed solutions soundly Build credibility of decisions Obtain go-ahead
Shared convictions
Collaborative ways of working to ensure Integration of uncertainty in the decision-making process Value-creating reconciliation between Business and IT Lower implementation risks
IT StrategyVISION amp TRANSFORMATION STRATEGY
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
11
The ldquoIT Organisation amp Effectivenessrdquo offering helps CIOs run the IT function like a business
Value Management IT Cost Reduction
IT Charge-back
IT Controlling
IT Balanced Scorecard
IT Projects Portfolio Management
Governance organisation amp processes Business IT relationship
IT globalisation
IT resource consolidation (data centre consolidation shared services)
IT Industrialisation amp certification
IT Competencies
IT Skills Management
Promoting the value added by IT towards the Business
Implementing IT management processes that articulate operational amp economic effectiveness
Providing the right steering tools to make sure that IT delivers cost effectively
IT sourcing amp external partnership Sourcing and offshore strategy
IT Procurement efficiency
Defining an Enterprise IT Governance that provides the overall framework for how IT shall be governed and should comply to regulations (SoX etc)
Designing IT Organisation and IT Processes in a way that enables implementation of the IT Governance framework
Promoting the use of IT Processes based on best practices provided by frameworks like ITIL and COBIT
Defining the areas which should be kept in-house and which should be outsourced to strategic partners
Assessing the opportunity to implement new IT delivery models that lever off-shoring
Defining how the outsourcing deal should be managed
Defining a vision of the competencies required for an IT department based on its sourcing strategy and the future needs of IT
Designing sustainable processes to assess IT employee profiles and competencies in order to align them with required needs
IT Organisation amp Effectiveness
DetailsIT OampE content
TRANSFORMATION STRATEGY amp TRANSFORMATION
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
12
The ldquoConcurrent Transformationrdquo offering aims at achieving sustainable results by linking Business amp IT together in large transformation programmes
Concurrent Transformation
TRANSFORMATION STRATEGY amp TRANSFORMATION
Concurrent Transformation content
Details
Governance amp Organisation
Programme Management Cockpit
Business Strategy Alignment
Securing Achievement of Results
The different levels of Business amp IT concurrent transformation Steering committee preparation and decision-making process facilitation Internal control and quality Programme management office (planning budget risks scenarios) Capgemini Consulting accelerators management (ASE RSW)
A day-to-day alignment Business strategy changes identification and anticipation Evaluation of programme impacts Target and road map actualisation
The business results management Business case actualisation Benefits tracking
Human Factor Management
Change management and capabilities management for two specific populations Programme team (team building team events team spirit development) Management team (project approach and transformation best practice awareness) Capabilities management
General framework of the Business amp IT programme Organisation of projects and streams Committee roles and composition Relationship amp delegation definition between Programme amp Enterprise management Change and roll-out strategies
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
13
Content
Business amp Information Strategy Vision
Our approach
Business amp Information Strategy presentation
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
14
The global BIS network 500 consultants across the globe
USA TT Kieran Draper
TCG Brad Newman
Central Europe Oliver Bittner
UKampI
David Blackwood
France Eric Monnoyer
China Joshua Zhang
Sweden Ulf Larson
Spain
Christophe Mario
Netherlands Eric Kruidhof Robert Morsch
North America
100 consultants
Asia
50 consultants
Europe
350 consultants
BIS Lab
Australia Andrew Williams
Belgium Sanjay Jhamb
Finland Jukka-Pekka RiihelaumlNorway
Gunar Deinboll
Austria Alexander Kun
Denmark Daniel Paeumltsch
Canada Marc Finkelstein
Center of world KM resources and benchmarks
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
15
Our recent publications
BOOKS
laquo ERP lever of company transformation raquo by
Claude Quelennec a VP of Capgemini
Consulting (BIS)
This book tells the story of Valoneix a company
which CEO decided to launch an ERP to revamp
and realigne its business This book also exposes
best management practices in order to succeed
onersquos implementation of an ERP
POINTS OF VIEWS
bull Accelerate your strategic evolutions how to
transform the SOA dream into reality
bull Controlling IT costs from a tactical approach
to a transformation journey
bull Program management Almost the entire world
knows the good practices and still hellip something
goes amiss
bull Ensure the future of your ERP with a
Competencies Center
laquo Mash-up Corporations the end of Business
as usual raquo by Andy Mulholland CTO of
Capgemini
The book tells the story of fictional appliance maker
Vorpal Inc and its pursuit of creative sales methods
for its popcorn poppers Over months Vorpal goes
on a mashup-fuelled journey from popcorn popper
manufacturer to Service-Oriented Enterprise with
new markets and new revenue streams This book
is a cultural rather than technical guide to Service-
Oriented Architectures and Web 20 technologies
bull Controlling outsourcing Defining a realistic
outsourcing strategy choosing the right partner
and ensuring sustainable performance
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
16
Capgemini Consulting surveys on Business amp IT trends (digest)
Eu
rop
ean
CIO
Su
rvey
(an
nu
all
y)
IT T
ren
ds (
an
nu
all
y)
Special subjects
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
17
Capgemini Consulting world-class expertise in various industries (digest)
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
18
IT FLASHANALYSIS reg
IT VALUEMANAGEMENT
IT SKILLS VISION
PROGRAMMANAGEMENT FLASH ANALYSIS
We have developed packaged approaches to bring targeted and timely solutions to our clients
OFFER RESULTS
bull Quick diagnosis of the overall IT function(among IT division Management and clients) from three to nine weeks
bull Mirror Core Business IT division interviews based on standard questionnaires
bull Analysis using the BIS knowledge base
bull A summary report outlining the weaknesses and strengths of the IT function and the directions for improvement
bull Quick diagnosis of the evaluation of the maturity of the economic monitoring of the IT department on 6 key themes
bull CEOCIOCore Business leaders interviews based on standard questionnaires
bull A summary report showing synthetic results
bull A photography of the maturity of the economic monitoring of the IT department and position on best pratices
bull Evolution plan of IT value management
bull Accelerated graphical view of IT capabilities portfolio and skills management (six weeks) based on the use of existing documents
bull A strategy combining advice tool creation
bull A three-stage procedure bull Data collectionbull Modelizationbull Operating seminar
bull Sharing the vision (graphical representation of existing skills needs evaluation)
bull Prioritization of initiatives and strategic diagnosis
bull Quick diagnosis of the ability to bring a transformation project to a successful conclusion over 5 axes(Governance HRStrategy etc) in 6 weeks
bull Focus interviews with key stakeholders of the program
bull Facts and data collection
bull Benchmark of the program management maturity against market best practices
bull An executive report with the Program Management analysis over the 5 axes and an improvement plan
METHOD
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
19
500 consultants at the heart of core business and information systems
BIS a leading team in its market
500 management consultants in the World (350 in Europe)
specialized in business and IT issues
Management consultancy know-how in a traditionally
technical domain
bull Understanding the challenges of core businesses
bull A global and consistent approach to all issues involved (core
business IT HR etc)
A consulting team backed by an independent IT services
group (ability to mobilise the grouprsquos skills and know-how)
A transversal vision of IT stakes and the ability to mobilize
deep industry knowledge within Capgemini Consulting
A global database on IT management
Strong presence among the worldrsquos top 50 companies
Capgemini one of the worldrsquos foremost
providers of Consulting Technology and
Outsourcing services has a unique way of
working with its clients called the
Collaborative Business Experience
Backed by over three decades of industry and service
experience the Collaborative Business Experience is
designed to help our clients achieve better faster more
sustainable results through seamless access to our
network of world-leading technology partners and
collaboration-focused methods and tools
Through commitment to mutual success and the
achievement of tangible value we help businesses
implement growth strategies leverage technology and thrive
through the power of collaboration
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
1
Content
Business amp Information Strategy Vision
Our approach
Business amp Information Strategy presentation
References
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
2
Business amp IT
Transformation is
becoming inevitable
A new ldquotechno-businessrdquo revolution that forces companiesorganisations to continuously transform themselves
In this fast changing world IT is both a driver and an enabler of changes
Source Technovision ndash Capgemini 2007
Techno trends Business trends
Increasing business competition
globalisation standardisation
commoditisation amount of
information amp change
New competitors new markets and
new products+
Specific Industry Sectors driversCompliance for Public sector Convergence for Telco
CO2 reduction for Utilities hellip
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
3
Due to the importance of IT for business success the pressure on CIOs is higher than ever
Across all industries senior executives are asking challenging questions
about IT and its role in the business - which naturally places CIOs in Executive Committees
The new CIO
CEO
bull Role of IT in business strategy and
shareholder value
bull Right level of IT investments
bull IT amp other business processes outsourcing and alliances
bull IT capability to handle a major incident
bull Major corporate project decision-making process
bull Technology-driven innovation to deliver more value
bull Reduction of IT operating costs
bull Ensuring service continuity and IT security during IT projects
bull Efficiency leap on IT projects
bull Visibility of progress on large Business amp IT
transformation programmes
COO Business
bull IT value measurement
bull IT cost allocation across client businesses
bull IT cost structure
bull ROI of major corporate projects tracking hidden costs
bull Types of IT assets to own
bull Risk management and intrusion fraud prevention
bull Compliance
CFO
External Forces
bull Integration with suppliers and customers systems
bull Increased demand for customization by
customers
bull Direct interaction customercore systems
bull Increased interaction with IT suppliers require
standardization
Examples of typical challenges
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
4
In this context we have 5 key convictions
Promoting ldquohybridrdquo populations is mandatory for true business IT cooperation
CIOs must be the natural leaders of IT-driven business innovation
Organise IT in two worlds innovation and industrialisation
Design and manage Business and IT transformation concurrently so as to ensure
continuous alignment and to maximise value in an uncertain environment
2
3
4
5
Business and IT should no longer be separate in your thoughts 1
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
5
Content
Business amp Information Strategy Vision
Our approach
Business amp Information Strategy presentation
References
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
6
Transformation challenges generate combined Business and IT challenges
NEW BUSINESS MODELS
GROWTH
AGILITY
COST REDUCTION amp VALUE MANAGEMENT
OPERATIONS EXCELLENCE
GO
VE
RN
AN
CE
STA
KE
S
EN
SU
RIN
G P
RO
GR
AM
ME
Srsquo
SU
CC
ES
S
The Business amp IT agenda
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
7
bull Is maintenance consuming too much of our development resource
bull Does the design of a new application support our future architecture vision
bull Does our structure support our strategybull Are business leaders driving critical
decisionsbull Do we have standard repeatable processes
that assure frequent successes
bull Do we have a set of operational metrics that are tied to business performance
bull Are the benefits of the IT initiative tied to the business sponsorrsquos PampL
bull Are we investing only where clear business value is demonstrated
bull Do business leaders agree IT priorities are aligned with business priorities
bull Is our infrastructure delivering regular reductions in unit costs
bull Are service levels set at the right balance between need and cost
Our approach identifies 5 key levers that contribute to solving the ITBusiness transformation challenge
bull Do we have the right leadershipbull Is the skill and experience mix
right
Governance Organisation ampIT Processes
IT Competencies
amp Sourcing
ISArchitecture
Technical Infrastructure
IT Controlamp
Performance Management
The five key levers of IT management
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
8
Based on this Business amp IT framework BIS offers four approaches to its clients from vision to transformation
Vision TransformationTransformation Strategy
Business Innovation through IT
(Create or transform Business models)
IT Strategy
(Decide to invest in a transformation plan)
Concurrent Transformation
(Ensure sustainable results by linking Business amp IT in large transformation programmes)
IT Organisation amp IT Governance
(Transform the IT function to manage it like a business)
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
9
The ldquoBusiness Innovation Through ITrdquo offering is focused on creating or transforming business models by using technologies in an innovative way
Details
Enabling a shared understanding of Technology
Business Use cases
Business Plan amp implementation approach gono go decision
A shared understanding by business managers of what the newtechnologies are enabling and how other companies (either competitors orcompanies from other industries) are making the most of it and thereforegaining competitive advantage
Identifying either new business services or new ways of working that canbe invented thanks to technologies in order to create businessdifferentiators or new business positioning
Formalised business plan reflecting the business model changes for decision quantifying Business revenue growth and margin impacts Investment costs and running costs Implementation plan amp planning Change management approach
Operational framework
Design an operational business Organisation competency model Service Marketing and Promotion Process framework Tools Controlling governance hellip
Business Partners
Selecting business partners who can help Deliver the new business service Capitalise on RampD and business vision Build an end-to-end offer for clients
Business Innovation through IT Content
Business Innovation through IT
VISION
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
10
The ldquoIT Strategyrdquo offering delivers the project portfolio that will enhance the current business capabilities
IT strategy content
Details
Vision
Roadmap
Project portfolio
Business Case
A target in terms of performance ambitions with regards to IT Effectiveness IT Efficiency IT Agility
The trajectory best suiting the company priorities What degrees of uncertainty should you take into account How to get to the desired end-state from your starting point What are the transformation stages
A project portfolio enabling the chosen trajectory Short-term quick wins Longer-term initiatives
A business case in order to Assess the proposed solutions soundly Build credibility of decisions Obtain go-ahead
Shared convictions
Collaborative ways of working to ensure Integration of uncertainty in the decision-making process Value-creating reconciliation between Business and IT Lower implementation risks
IT StrategyVISION amp TRANSFORMATION STRATEGY
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
11
The ldquoIT Organisation amp Effectivenessrdquo offering helps CIOs run the IT function like a business
Value Management IT Cost Reduction
IT Charge-back
IT Controlling
IT Balanced Scorecard
IT Projects Portfolio Management
Governance organisation amp processes Business IT relationship
IT globalisation
IT resource consolidation (data centre consolidation shared services)
IT Industrialisation amp certification
IT Competencies
IT Skills Management
Promoting the value added by IT towards the Business
Implementing IT management processes that articulate operational amp economic effectiveness
Providing the right steering tools to make sure that IT delivers cost effectively
IT sourcing amp external partnership Sourcing and offshore strategy
IT Procurement efficiency
Defining an Enterprise IT Governance that provides the overall framework for how IT shall be governed and should comply to regulations (SoX etc)
Designing IT Organisation and IT Processes in a way that enables implementation of the IT Governance framework
Promoting the use of IT Processes based on best practices provided by frameworks like ITIL and COBIT
Defining the areas which should be kept in-house and which should be outsourced to strategic partners
Assessing the opportunity to implement new IT delivery models that lever off-shoring
Defining how the outsourcing deal should be managed
Defining a vision of the competencies required for an IT department based on its sourcing strategy and the future needs of IT
Designing sustainable processes to assess IT employee profiles and competencies in order to align them with required needs
IT Organisation amp Effectiveness
DetailsIT OampE content
TRANSFORMATION STRATEGY amp TRANSFORMATION
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
12
The ldquoConcurrent Transformationrdquo offering aims at achieving sustainable results by linking Business amp IT together in large transformation programmes
Concurrent Transformation
TRANSFORMATION STRATEGY amp TRANSFORMATION
Concurrent Transformation content
Details
Governance amp Organisation
Programme Management Cockpit
Business Strategy Alignment
Securing Achievement of Results
The different levels of Business amp IT concurrent transformation Steering committee preparation and decision-making process facilitation Internal control and quality Programme management office (planning budget risks scenarios) Capgemini Consulting accelerators management (ASE RSW)
A day-to-day alignment Business strategy changes identification and anticipation Evaluation of programme impacts Target and road map actualisation
The business results management Business case actualisation Benefits tracking
Human Factor Management
Change management and capabilities management for two specific populations Programme team (team building team events team spirit development) Management team (project approach and transformation best practice awareness) Capabilities management
General framework of the Business amp IT programme Organisation of projects and streams Committee roles and composition Relationship amp delegation definition between Programme amp Enterprise management Change and roll-out strategies
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
13
Content
Business amp Information Strategy Vision
Our approach
Business amp Information Strategy presentation
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
14
The global BIS network 500 consultants across the globe
USA TT Kieran Draper
TCG Brad Newman
Central Europe Oliver Bittner
UKampI
David Blackwood
France Eric Monnoyer
China Joshua Zhang
Sweden Ulf Larson
Spain
Christophe Mario
Netherlands Eric Kruidhof Robert Morsch
North America
100 consultants
Asia
50 consultants
Europe
350 consultants
BIS Lab
Australia Andrew Williams
Belgium Sanjay Jhamb
Finland Jukka-Pekka RiihelaumlNorway
Gunar Deinboll
Austria Alexander Kun
Denmark Daniel Paeumltsch
Canada Marc Finkelstein
Center of world KM resources and benchmarks
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
15
Our recent publications
BOOKS
laquo ERP lever of company transformation raquo by
Claude Quelennec a VP of Capgemini
Consulting (BIS)
This book tells the story of Valoneix a company
which CEO decided to launch an ERP to revamp
and realigne its business This book also exposes
best management practices in order to succeed
onersquos implementation of an ERP
POINTS OF VIEWS
bull Accelerate your strategic evolutions how to
transform the SOA dream into reality
bull Controlling IT costs from a tactical approach
to a transformation journey
bull Program management Almost the entire world
knows the good practices and still hellip something
goes amiss
bull Ensure the future of your ERP with a
Competencies Center
laquo Mash-up Corporations the end of Business
as usual raquo by Andy Mulholland CTO of
Capgemini
The book tells the story of fictional appliance maker
Vorpal Inc and its pursuit of creative sales methods
for its popcorn poppers Over months Vorpal goes
on a mashup-fuelled journey from popcorn popper
manufacturer to Service-Oriented Enterprise with
new markets and new revenue streams This book
is a cultural rather than technical guide to Service-
Oriented Architectures and Web 20 technologies
bull Controlling outsourcing Defining a realistic
outsourcing strategy choosing the right partner
and ensuring sustainable performance
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
16
Capgemini Consulting surveys on Business amp IT trends (digest)
Eu
rop
ean
CIO
Su
rvey
(an
nu
all
y)
IT T
ren
ds (
an
nu
all
y)
Special subjects
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
17
Capgemini Consulting world-class expertise in various industries (digest)
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
18
IT FLASHANALYSIS reg
IT VALUEMANAGEMENT
IT SKILLS VISION
PROGRAMMANAGEMENT FLASH ANALYSIS
We have developed packaged approaches to bring targeted and timely solutions to our clients
OFFER RESULTS
bull Quick diagnosis of the overall IT function(among IT division Management and clients) from three to nine weeks
bull Mirror Core Business IT division interviews based on standard questionnaires
bull Analysis using the BIS knowledge base
bull A summary report outlining the weaknesses and strengths of the IT function and the directions for improvement
bull Quick diagnosis of the evaluation of the maturity of the economic monitoring of the IT department on 6 key themes
bull CEOCIOCore Business leaders interviews based on standard questionnaires
bull A summary report showing synthetic results
bull A photography of the maturity of the economic monitoring of the IT department and position on best pratices
bull Evolution plan of IT value management
bull Accelerated graphical view of IT capabilities portfolio and skills management (six weeks) based on the use of existing documents
bull A strategy combining advice tool creation
bull A three-stage procedure bull Data collectionbull Modelizationbull Operating seminar
bull Sharing the vision (graphical representation of existing skills needs evaluation)
bull Prioritization of initiatives and strategic diagnosis
bull Quick diagnosis of the ability to bring a transformation project to a successful conclusion over 5 axes(Governance HRStrategy etc) in 6 weeks
bull Focus interviews with key stakeholders of the program
bull Facts and data collection
bull Benchmark of the program management maturity against market best practices
bull An executive report with the Program Management analysis over the 5 axes and an improvement plan
METHOD
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
19
500 consultants at the heart of core business and information systems
BIS a leading team in its market
500 management consultants in the World (350 in Europe)
specialized in business and IT issues
Management consultancy know-how in a traditionally
technical domain
bull Understanding the challenges of core businesses
bull A global and consistent approach to all issues involved (core
business IT HR etc)
A consulting team backed by an independent IT services
group (ability to mobilise the grouprsquos skills and know-how)
A transversal vision of IT stakes and the ability to mobilize
deep industry knowledge within Capgemini Consulting
A global database on IT management
Strong presence among the worldrsquos top 50 companies
Capgemini one of the worldrsquos foremost
providers of Consulting Technology and
Outsourcing services has a unique way of
working with its clients called the
Collaborative Business Experience
Backed by over three decades of industry and service
experience the Collaborative Business Experience is
designed to help our clients achieve better faster more
sustainable results through seamless access to our
network of world-leading technology partners and
collaboration-focused methods and tools
Through commitment to mutual success and the
achievement of tangible value we help businesses
implement growth strategies leverage technology and thrive
through the power of collaboration
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
2
Business amp IT
Transformation is
becoming inevitable
A new ldquotechno-businessrdquo revolution that forces companiesorganisations to continuously transform themselves
In this fast changing world IT is both a driver and an enabler of changes
Source Technovision ndash Capgemini 2007
Techno trends Business trends
Increasing business competition
globalisation standardisation
commoditisation amount of
information amp change
New competitors new markets and
new products+
Specific Industry Sectors driversCompliance for Public sector Convergence for Telco
CO2 reduction for Utilities hellip
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
3
Due to the importance of IT for business success the pressure on CIOs is higher than ever
Across all industries senior executives are asking challenging questions
about IT and its role in the business - which naturally places CIOs in Executive Committees
The new CIO
CEO
bull Role of IT in business strategy and
shareholder value
bull Right level of IT investments
bull IT amp other business processes outsourcing and alliances
bull IT capability to handle a major incident
bull Major corporate project decision-making process
bull Technology-driven innovation to deliver more value
bull Reduction of IT operating costs
bull Ensuring service continuity and IT security during IT projects
bull Efficiency leap on IT projects
bull Visibility of progress on large Business amp IT
transformation programmes
COO Business
bull IT value measurement
bull IT cost allocation across client businesses
bull IT cost structure
bull ROI of major corporate projects tracking hidden costs
bull Types of IT assets to own
bull Risk management and intrusion fraud prevention
bull Compliance
CFO
External Forces
bull Integration with suppliers and customers systems
bull Increased demand for customization by
customers
bull Direct interaction customercore systems
bull Increased interaction with IT suppliers require
standardization
Examples of typical challenges
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
4
In this context we have 5 key convictions
Promoting ldquohybridrdquo populations is mandatory for true business IT cooperation
CIOs must be the natural leaders of IT-driven business innovation
Organise IT in two worlds innovation and industrialisation
Design and manage Business and IT transformation concurrently so as to ensure
continuous alignment and to maximise value in an uncertain environment
2
3
4
5
Business and IT should no longer be separate in your thoughts 1
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
5
Content
Business amp Information Strategy Vision
Our approach
Business amp Information Strategy presentation
References
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
6
Transformation challenges generate combined Business and IT challenges
NEW BUSINESS MODELS
GROWTH
AGILITY
COST REDUCTION amp VALUE MANAGEMENT
OPERATIONS EXCELLENCE
GO
VE
RN
AN
CE
STA
KE
S
EN
SU
RIN
G P
RO
GR
AM
ME
Srsquo
SU
CC
ES
S
The Business amp IT agenda
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
7
bull Is maintenance consuming too much of our development resource
bull Does the design of a new application support our future architecture vision
bull Does our structure support our strategybull Are business leaders driving critical
decisionsbull Do we have standard repeatable processes
that assure frequent successes
bull Do we have a set of operational metrics that are tied to business performance
bull Are the benefits of the IT initiative tied to the business sponsorrsquos PampL
bull Are we investing only where clear business value is demonstrated
bull Do business leaders agree IT priorities are aligned with business priorities
bull Is our infrastructure delivering regular reductions in unit costs
bull Are service levels set at the right balance between need and cost
Our approach identifies 5 key levers that contribute to solving the ITBusiness transformation challenge
bull Do we have the right leadershipbull Is the skill and experience mix
right
Governance Organisation ampIT Processes
IT Competencies
amp Sourcing
ISArchitecture
Technical Infrastructure
IT Controlamp
Performance Management
The five key levers of IT management
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
8
Based on this Business amp IT framework BIS offers four approaches to its clients from vision to transformation
Vision TransformationTransformation Strategy
Business Innovation through IT
(Create or transform Business models)
IT Strategy
(Decide to invest in a transformation plan)
Concurrent Transformation
(Ensure sustainable results by linking Business amp IT in large transformation programmes)
IT Organisation amp IT Governance
(Transform the IT function to manage it like a business)
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
9
The ldquoBusiness Innovation Through ITrdquo offering is focused on creating or transforming business models by using technologies in an innovative way
Details
Enabling a shared understanding of Technology
Business Use cases
Business Plan amp implementation approach gono go decision
A shared understanding by business managers of what the newtechnologies are enabling and how other companies (either competitors orcompanies from other industries) are making the most of it and thereforegaining competitive advantage
Identifying either new business services or new ways of working that canbe invented thanks to technologies in order to create businessdifferentiators or new business positioning
Formalised business plan reflecting the business model changes for decision quantifying Business revenue growth and margin impacts Investment costs and running costs Implementation plan amp planning Change management approach
Operational framework
Design an operational business Organisation competency model Service Marketing and Promotion Process framework Tools Controlling governance hellip
Business Partners
Selecting business partners who can help Deliver the new business service Capitalise on RampD and business vision Build an end-to-end offer for clients
Business Innovation through IT Content
Business Innovation through IT
VISION
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
10
The ldquoIT Strategyrdquo offering delivers the project portfolio that will enhance the current business capabilities
IT strategy content
Details
Vision
Roadmap
Project portfolio
Business Case
A target in terms of performance ambitions with regards to IT Effectiveness IT Efficiency IT Agility
The trajectory best suiting the company priorities What degrees of uncertainty should you take into account How to get to the desired end-state from your starting point What are the transformation stages
A project portfolio enabling the chosen trajectory Short-term quick wins Longer-term initiatives
A business case in order to Assess the proposed solutions soundly Build credibility of decisions Obtain go-ahead
Shared convictions
Collaborative ways of working to ensure Integration of uncertainty in the decision-making process Value-creating reconciliation between Business and IT Lower implementation risks
IT StrategyVISION amp TRANSFORMATION STRATEGY
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
11
The ldquoIT Organisation amp Effectivenessrdquo offering helps CIOs run the IT function like a business
Value Management IT Cost Reduction
IT Charge-back
IT Controlling
IT Balanced Scorecard
IT Projects Portfolio Management
Governance organisation amp processes Business IT relationship
IT globalisation
IT resource consolidation (data centre consolidation shared services)
IT Industrialisation amp certification
IT Competencies
IT Skills Management
Promoting the value added by IT towards the Business
Implementing IT management processes that articulate operational amp economic effectiveness
Providing the right steering tools to make sure that IT delivers cost effectively
IT sourcing amp external partnership Sourcing and offshore strategy
IT Procurement efficiency
Defining an Enterprise IT Governance that provides the overall framework for how IT shall be governed and should comply to regulations (SoX etc)
Designing IT Organisation and IT Processes in a way that enables implementation of the IT Governance framework
Promoting the use of IT Processes based on best practices provided by frameworks like ITIL and COBIT
Defining the areas which should be kept in-house and which should be outsourced to strategic partners
Assessing the opportunity to implement new IT delivery models that lever off-shoring
Defining how the outsourcing deal should be managed
Defining a vision of the competencies required for an IT department based on its sourcing strategy and the future needs of IT
Designing sustainable processes to assess IT employee profiles and competencies in order to align them with required needs
IT Organisation amp Effectiveness
DetailsIT OampE content
TRANSFORMATION STRATEGY amp TRANSFORMATION
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
12
The ldquoConcurrent Transformationrdquo offering aims at achieving sustainable results by linking Business amp IT together in large transformation programmes
Concurrent Transformation
TRANSFORMATION STRATEGY amp TRANSFORMATION
Concurrent Transformation content
Details
Governance amp Organisation
Programme Management Cockpit
Business Strategy Alignment
Securing Achievement of Results
The different levels of Business amp IT concurrent transformation Steering committee preparation and decision-making process facilitation Internal control and quality Programme management office (planning budget risks scenarios) Capgemini Consulting accelerators management (ASE RSW)
A day-to-day alignment Business strategy changes identification and anticipation Evaluation of programme impacts Target and road map actualisation
The business results management Business case actualisation Benefits tracking
Human Factor Management
Change management and capabilities management for two specific populations Programme team (team building team events team spirit development) Management team (project approach and transformation best practice awareness) Capabilities management
General framework of the Business amp IT programme Organisation of projects and streams Committee roles and composition Relationship amp delegation definition between Programme amp Enterprise management Change and roll-out strategies
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
13
Content
Business amp Information Strategy Vision
Our approach
Business amp Information Strategy presentation
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
14
The global BIS network 500 consultants across the globe
USA TT Kieran Draper
TCG Brad Newman
Central Europe Oliver Bittner
UKampI
David Blackwood
France Eric Monnoyer
China Joshua Zhang
Sweden Ulf Larson
Spain
Christophe Mario
Netherlands Eric Kruidhof Robert Morsch
North America
100 consultants
Asia
50 consultants
Europe
350 consultants
BIS Lab
Australia Andrew Williams
Belgium Sanjay Jhamb
Finland Jukka-Pekka RiihelaumlNorway
Gunar Deinboll
Austria Alexander Kun
Denmark Daniel Paeumltsch
Canada Marc Finkelstein
Center of world KM resources and benchmarks
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
15
Our recent publications
BOOKS
laquo ERP lever of company transformation raquo by
Claude Quelennec a VP of Capgemini
Consulting (BIS)
This book tells the story of Valoneix a company
which CEO decided to launch an ERP to revamp
and realigne its business This book also exposes
best management practices in order to succeed
onersquos implementation of an ERP
POINTS OF VIEWS
bull Accelerate your strategic evolutions how to
transform the SOA dream into reality
bull Controlling IT costs from a tactical approach
to a transformation journey
bull Program management Almost the entire world
knows the good practices and still hellip something
goes amiss
bull Ensure the future of your ERP with a
Competencies Center
laquo Mash-up Corporations the end of Business
as usual raquo by Andy Mulholland CTO of
Capgemini
The book tells the story of fictional appliance maker
Vorpal Inc and its pursuit of creative sales methods
for its popcorn poppers Over months Vorpal goes
on a mashup-fuelled journey from popcorn popper
manufacturer to Service-Oriented Enterprise with
new markets and new revenue streams This book
is a cultural rather than technical guide to Service-
Oriented Architectures and Web 20 technologies
bull Controlling outsourcing Defining a realistic
outsourcing strategy choosing the right partner
and ensuring sustainable performance
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
16
Capgemini Consulting surveys on Business amp IT trends (digest)
Eu
rop
ean
CIO
Su
rvey
(an
nu
all
y)
IT T
ren
ds (
an
nu
all
y)
Special subjects
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
17
Capgemini Consulting world-class expertise in various industries (digest)
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
18
IT FLASHANALYSIS reg
IT VALUEMANAGEMENT
IT SKILLS VISION
PROGRAMMANAGEMENT FLASH ANALYSIS
We have developed packaged approaches to bring targeted and timely solutions to our clients
OFFER RESULTS
bull Quick diagnosis of the overall IT function(among IT division Management and clients) from three to nine weeks
bull Mirror Core Business IT division interviews based on standard questionnaires
bull Analysis using the BIS knowledge base
bull A summary report outlining the weaknesses and strengths of the IT function and the directions for improvement
bull Quick diagnosis of the evaluation of the maturity of the economic monitoring of the IT department on 6 key themes
bull CEOCIOCore Business leaders interviews based on standard questionnaires
bull A summary report showing synthetic results
bull A photography of the maturity of the economic monitoring of the IT department and position on best pratices
bull Evolution plan of IT value management
bull Accelerated graphical view of IT capabilities portfolio and skills management (six weeks) based on the use of existing documents
bull A strategy combining advice tool creation
bull A three-stage procedure bull Data collectionbull Modelizationbull Operating seminar
bull Sharing the vision (graphical representation of existing skills needs evaluation)
bull Prioritization of initiatives and strategic diagnosis
bull Quick diagnosis of the ability to bring a transformation project to a successful conclusion over 5 axes(Governance HRStrategy etc) in 6 weeks
bull Focus interviews with key stakeholders of the program
bull Facts and data collection
bull Benchmark of the program management maturity against market best practices
bull An executive report with the Program Management analysis over the 5 axes and an improvement plan
METHOD
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
19
500 consultants at the heart of core business and information systems
BIS a leading team in its market
500 management consultants in the World (350 in Europe)
specialized in business and IT issues
Management consultancy know-how in a traditionally
technical domain
bull Understanding the challenges of core businesses
bull A global and consistent approach to all issues involved (core
business IT HR etc)
A consulting team backed by an independent IT services
group (ability to mobilise the grouprsquos skills and know-how)
A transversal vision of IT stakes and the ability to mobilize
deep industry knowledge within Capgemini Consulting
A global database on IT management
Strong presence among the worldrsquos top 50 companies
Capgemini one of the worldrsquos foremost
providers of Consulting Technology and
Outsourcing services has a unique way of
working with its clients called the
Collaborative Business Experience
Backed by over three decades of industry and service
experience the Collaborative Business Experience is
designed to help our clients achieve better faster more
sustainable results through seamless access to our
network of world-leading technology partners and
collaboration-focused methods and tools
Through commitment to mutual success and the
achievement of tangible value we help businesses
implement growth strategies leverage technology and thrive
through the power of collaboration
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
3
Due to the importance of IT for business success the pressure on CIOs is higher than ever
Across all industries senior executives are asking challenging questions
about IT and its role in the business - which naturally places CIOs in Executive Committees
The new CIO
CEO
bull Role of IT in business strategy and
shareholder value
bull Right level of IT investments
bull IT amp other business processes outsourcing and alliances
bull IT capability to handle a major incident
bull Major corporate project decision-making process
bull Technology-driven innovation to deliver more value
bull Reduction of IT operating costs
bull Ensuring service continuity and IT security during IT projects
bull Efficiency leap on IT projects
bull Visibility of progress on large Business amp IT
transformation programmes
COO Business
bull IT value measurement
bull IT cost allocation across client businesses
bull IT cost structure
bull ROI of major corporate projects tracking hidden costs
bull Types of IT assets to own
bull Risk management and intrusion fraud prevention
bull Compliance
CFO
External Forces
bull Integration with suppliers and customers systems
bull Increased demand for customization by
customers
bull Direct interaction customercore systems
bull Increased interaction with IT suppliers require
standardization
Examples of typical challenges
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
4
In this context we have 5 key convictions
Promoting ldquohybridrdquo populations is mandatory for true business IT cooperation
CIOs must be the natural leaders of IT-driven business innovation
Organise IT in two worlds innovation and industrialisation
Design and manage Business and IT transformation concurrently so as to ensure
continuous alignment and to maximise value in an uncertain environment
2
3
4
5
Business and IT should no longer be separate in your thoughts 1
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
5
Content
Business amp Information Strategy Vision
Our approach
Business amp Information Strategy presentation
References
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
6
Transformation challenges generate combined Business and IT challenges
NEW BUSINESS MODELS
GROWTH
AGILITY
COST REDUCTION amp VALUE MANAGEMENT
OPERATIONS EXCELLENCE
GO
VE
RN
AN
CE
STA
KE
S
EN
SU
RIN
G P
RO
GR
AM
ME
Srsquo
SU
CC
ES
S
The Business amp IT agenda
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
7
bull Is maintenance consuming too much of our development resource
bull Does the design of a new application support our future architecture vision
bull Does our structure support our strategybull Are business leaders driving critical
decisionsbull Do we have standard repeatable processes
that assure frequent successes
bull Do we have a set of operational metrics that are tied to business performance
bull Are the benefits of the IT initiative tied to the business sponsorrsquos PampL
bull Are we investing only where clear business value is demonstrated
bull Do business leaders agree IT priorities are aligned with business priorities
bull Is our infrastructure delivering regular reductions in unit costs
bull Are service levels set at the right balance between need and cost
Our approach identifies 5 key levers that contribute to solving the ITBusiness transformation challenge
bull Do we have the right leadershipbull Is the skill and experience mix
right
Governance Organisation ampIT Processes
IT Competencies
amp Sourcing
ISArchitecture
Technical Infrastructure
IT Controlamp
Performance Management
The five key levers of IT management
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
8
Based on this Business amp IT framework BIS offers four approaches to its clients from vision to transformation
Vision TransformationTransformation Strategy
Business Innovation through IT
(Create or transform Business models)
IT Strategy
(Decide to invest in a transformation plan)
Concurrent Transformation
(Ensure sustainable results by linking Business amp IT in large transformation programmes)
IT Organisation amp IT Governance
(Transform the IT function to manage it like a business)
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
9
The ldquoBusiness Innovation Through ITrdquo offering is focused on creating or transforming business models by using technologies in an innovative way
Details
Enabling a shared understanding of Technology
Business Use cases
Business Plan amp implementation approach gono go decision
A shared understanding by business managers of what the newtechnologies are enabling and how other companies (either competitors orcompanies from other industries) are making the most of it and thereforegaining competitive advantage
Identifying either new business services or new ways of working that canbe invented thanks to technologies in order to create businessdifferentiators or new business positioning
Formalised business plan reflecting the business model changes for decision quantifying Business revenue growth and margin impacts Investment costs and running costs Implementation plan amp planning Change management approach
Operational framework
Design an operational business Organisation competency model Service Marketing and Promotion Process framework Tools Controlling governance hellip
Business Partners
Selecting business partners who can help Deliver the new business service Capitalise on RampD and business vision Build an end-to-end offer for clients
Business Innovation through IT Content
Business Innovation through IT
VISION
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
10
The ldquoIT Strategyrdquo offering delivers the project portfolio that will enhance the current business capabilities
IT strategy content
Details
Vision
Roadmap
Project portfolio
Business Case
A target in terms of performance ambitions with regards to IT Effectiveness IT Efficiency IT Agility
The trajectory best suiting the company priorities What degrees of uncertainty should you take into account How to get to the desired end-state from your starting point What are the transformation stages
A project portfolio enabling the chosen trajectory Short-term quick wins Longer-term initiatives
A business case in order to Assess the proposed solutions soundly Build credibility of decisions Obtain go-ahead
Shared convictions
Collaborative ways of working to ensure Integration of uncertainty in the decision-making process Value-creating reconciliation between Business and IT Lower implementation risks
IT StrategyVISION amp TRANSFORMATION STRATEGY
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
11
The ldquoIT Organisation amp Effectivenessrdquo offering helps CIOs run the IT function like a business
Value Management IT Cost Reduction
IT Charge-back
IT Controlling
IT Balanced Scorecard
IT Projects Portfolio Management
Governance organisation amp processes Business IT relationship
IT globalisation
IT resource consolidation (data centre consolidation shared services)
IT Industrialisation amp certification
IT Competencies
IT Skills Management
Promoting the value added by IT towards the Business
Implementing IT management processes that articulate operational amp economic effectiveness
Providing the right steering tools to make sure that IT delivers cost effectively
IT sourcing amp external partnership Sourcing and offshore strategy
IT Procurement efficiency
Defining an Enterprise IT Governance that provides the overall framework for how IT shall be governed and should comply to regulations (SoX etc)
Designing IT Organisation and IT Processes in a way that enables implementation of the IT Governance framework
Promoting the use of IT Processes based on best practices provided by frameworks like ITIL and COBIT
Defining the areas which should be kept in-house and which should be outsourced to strategic partners
Assessing the opportunity to implement new IT delivery models that lever off-shoring
Defining how the outsourcing deal should be managed
Defining a vision of the competencies required for an IT department based on its sourcing strategy and the future needs of IT
Designing sustainable processes to assess IT employee profiles and competencies in order to align them with required needs
IT Organisation amp Effectiveness
DetailsIT OampE content
TRANSFORMATION STRATEGY amp TRANSFORMATION
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
12
The ldquoConcurrent Transformationrdquo offering aims at achieving sustainable results by linking Business amp IT together in large transformation programmes
Concurrent Transformation
TRANSFORMATION STRATEGY amp TRANSFORMATION
Concurrent Transformation content
Details
Governance amp Organisation
Programme Management Cockpit
Business Strategy Alignment
Securing Achievement of Results
The different levels of Business amp IT concurrent transformation Steering committee preparation and decision-making process facilitation Internal control and quality Programme management office (planning budget risks scenarios) Capgemini Consulting accelerators management (ASE RSW)
A day-to-day alignment Business strategy changes identification and anticipation Evaluation of programme impacts Target and road map actualisation
The business results management Business case actualisation Benefits tracking
Human Factor Management
Change management and capabilities management for two specific populations Programme team (team building team events team spirit development) Management team (project approach and transformation best practice awareness) Capabilities management
General framework of the Business amp IT programme Organisation of projects and streams Committee roles and composition Relationship amp delegation definition between Programme amp Enterprise management Change and roll-out strategies
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
13
Content
Business amp Information Strategy Vision
Our approach
Business amp Information Strategy presentation
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
14
The global BIS network 500 consultants across the globe
USA TT Kieran Draper
TCG Brad Newman
Central Europe Oliver Bittner
UKampI
David Blackwood
France Eric Monnoyer
China Joshua Zhang
Sweden Ulf Larson
Spain
Christophe Mario
Netherlands Eric Kruidhof Robert Morsch
North America
100 consultants
Asia
50 consultants
Europe
350 consultants
BIS Lab
Australia Andrew Williams
Belgium Sanjay Jhamb
Finland Jukka-Pekka RiihelaumlNorway
Gunar Deinboll
Austria Alexander Kun
Denmark Daniel Paeumltsch
Canada Marc Finkelstein
Center of world KM resources and benchmarks
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
15
Our recent publications
BOOKS
laquo ERP lever of company transformation raquo by
Claude Quelennec a VP of Capgemini
Consulting (BIS)
This book tells the story of Valoneix a company
which CEO decided to launch an ERP to revamp
and realigne its business This book also exposes
best management practices in order to succeed
onersquos implementation of an ERP
POINTS OF VIEWS
bull Accelerate your strategic evolutions how to
transform the SOA dream into reality
bull Controlling IT costs from a tactical approach
to a transformation journey
bull Program management Almost the entire world
knows the good practices and still hellip something
goes amiss
bull Ensure the future of your ERP with a
Competencies Center
laquo Mash-up Corporations the end of Business
as usual raquo by Andy Mulholland CTO of
Capgemini
The book tells the story of fictional appliance maker
Vorpal Inc and its pursuit of creative sales methods
for its popcorn poppers Over months Vorpal goes
on a mashup-fuelled journey from popcorn popper
manufacturer to Service-Oriented Enterprise with
new markets and new revenue streams This book
is a cultural rather than technical guide to Service-
Oriented Architectures and Web 20 technologies
bull Controlling outsourcing Defining a realistic
outsourcing strategy choosing the right partner
and ensuring sustainable performance
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
16
Capgemini Consulting surveys on Business amp IT trends (digest)
Eu
rop
ean
CIO
Su
rvey
(an
nu
all
y)
IT T
ren
ds (
an
nu
all
y)
Special subjects
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
17
Capgemini Consulting world-class expertise in various industries (digest)
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
18
IT FLASHANALYSIS reg
IT VALUEMANAGEMENT
IT SKILLS VISION
PROGRAMMANAGEMENT FLASH ANALYSIS
We have developed packaged approaches to bring targeted and timely solutions to our clients
OFFER RESULTS
bull Quick diagnosis of the overall IT function(among IT division Management and clients) from three to nine weeks
bull Mirror Core Business IT division interviews based on standard questionnaires
bull Analysis using the BIS knowledge base
bull A summary report outlining the weaknesses and strengths of the IT function and the directions for improvement
bull Quick diagnosis of the evaluation of the maturity of the economic monitoring of the IT department on 6 key themes
bull CEOCIOCore Business leaders interviews based on standard questionnaires
bull A summary report showing synthetic results
bull A photography of the maturity of the economic monitoring of the IT department and position on best pratices
bull Evolution plan of IT value management
bull Accelerated graphical view of IT capabilities portfolio and skills management (six weeks) based on the use of existing documents
bull A strategy combining advice tool creation
bull A three-stage procedure bull Data collectionbull Modelizationbull Operating seminar
bull Sharing the vision (graphical representation of existing skills needs evaluation)
bull Prioritization of initiatives and strategic diagnosis
bull Quick diagnosis of the ability to bring a transformation project to a successful conclusion over 5 axes(Governance HRStrategy etc) in 6 weeks
bull Focus interviews with key stakeholders of the program
bull Facts and data collection
bull Benchmark of the program management maturity against market best practices
bull An executive report with the Program Management analysis over the 5 axes and an improvement plan
METHOD
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
19
500 consultants at the heart of core business and information systems
BIS a leading team in its market
500 management consultants in the World (350 in Europe)
specialized in business and IT issues
Management consultancy know-how in a traditionally
technical domain
bull Understanding the challenges of core businesses
bull A global and consistent approach to all issues involved (core
business IT HR etc)
A consulting team backed by an independent IT services
group (ability to mobilise the grouprsquos skills and know-how)
A transversal vision of IT stakes and the ability to mobilize
deep industry knowledge within Capgemini Consulting
A global database on IT management
Strong presence among the worldrsquos top 50 companies
Capgemini one of the worldrsquos foremost
providers of Consulting Technology and
Outsourcing services has a unique way of
working with its clients called the
Collaborative Business Experience
Backed by over three decades of industry and service
experience the Collaborative Business Experience is
designed to help our clients achieve better faster more
sustainable results through seamless access to our
network of world-leading technology partners and
collaboration-focused methods and tools
Through commitment to mutual success and the
achievement of tangible value we help businesses
implement growth strategies leverage technology and thrive
through the power of collaboration
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
4
In this context we have 5 key convictions
Promoting ldquohybridrdquo populations is mandatory for true business IT cooperation
CIOs must be the natural leaders of IT-driven business innovation
Organise IT in two worlds innovation and industrialisation
Design and manage Business and IT transformation concurrently so as to ensure
continuous alignment and to maximise value in an uncertain environment
2
3
4
5
Business and IT should no longer be separate in your thoughts 1
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
5
Content
Business amp Information Strategy Vision
Our approach
Business amp Information Strategy presentation
References
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
6
Transformation challenges generate combined Business and IT challenges
NEW BUSINESS MODELS
GROWTH
AGILITY
COST REDUCTION amp VALUE MANAGEMENT
OPERATIONS EXCELLENCE
GO
VE
RN
AN
CE
STA
KE
S
EN
SU
RIN
G P
RO
GR
AM
ME
Srsquo
SU
CC
ES
S
The Business amp IT agenda
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
7
bull Is maintenance consuming too much of our development resource
bull Does the design of a new application support our future architecture vision
bull Does our structure support our strategybull Are business leaders driving critical
decisionsbull Do we have standard repeatable processes
that assure frequent successes
bull Do we have a set of operational metrics that are tied to business performance
bull Are the benefits of the IT initiative tied to the business sponsorrsquos PampL
bull Are we investing only where clear business value is demonstrated
bull Do business leaders agree IT priorities are aligned with business priorities
bull Is our infrastructure delivering regular reductions in unit costs
bull Are service levels set at the right balance between need and cost
Our approach identifies 5 key levers that contribute to solving the ITBusiness transformation challenge
bull Do we have the right leadershipbull Is the skill and experience mix
right
Governance Organisation ampIT Processes
IT Competencies
amp Sourcing
ISArchitecture
Technical Infrastructure
IT Controlamp
Performance Management
The five key levers of IT management
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
8
Based on this Business amp IT framework BIS offers four approaches to its clients from vision to transformation
Vision TransformationTransformation Strategy
Business Innovation through IT
(Create or transform Business models)
IT Strategy
(Decide to invest in a transformation plan)
Concurrent Transformation
(Ensure sustainable results by linking Business amp IT in large transformation programmes)
IT Organisation amp IT Governance
(Transform the IT function to manage it like a business)
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
9
The ldquoBusiness Innovation Through ITrdquo offering is focused on creating or transforming business models by using technologies in an innovative way
Details
Enabling a shared understanding of Technology
Business Use cases
Business Plan amp implementation approach gono go decision
A shared understanding by business managers of what the newtechnologies are enabling and how other companies (either competitors orcompanies from other industries) are making the most of it and thereforegaining competitive advantage
Identifying either new business services or new ways of working that canbe invented thanks to technologies in order to create businessdifferentiators or new business positioning
Formalised business plan reflecting the business model changes for decision quantifying Business revenue growth and margin impacts Investment costs and running costs Implementation plan amp planning Change management approach
Operational framework
Design an operational business Organisation competency model Service Marketing and Promotion Process framework Tools Controlling governance hellip
Business Partners
Selecting business partners who can help Deliver the new business service Capitalise on RampD and business vision Build an end-to-end offer for clients
Business Innovation through IT Content
Business Innovation through IT
VISION
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
10
The ldquoIT Strategyrdquo offering delivers the project portfolio that will enhance the current business capabilities
IT strategy content
Details
Vision
Roadmap
Project portfolio
Business Case
A target in terms of performance ambitions with regards to IT Effectiveness IT Efficiency IT Agility
The trajectory best suiting the company priorities What degrees of uncertainty should you take into account How to get to the desired end-state from your starting point What are the transformation stages
A project portfolio enabling the chosen trajectory Short-term quick wins Longer-term initiatives
A business case in order to Assess the proposed solutions soundly Build credibility of decisions Obtain go-ahead
Shared convictions
Collaborative ways of working to ensure Integration of uncertainty in the decision-making process Value-creating reconciliation between Business and IT Lower implementation risks
IT StrategyVISION amp TRANSFORMATION STRATEGY
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
11
The ldquoIT Organisation amp Effectivenessrdquo offering helps CIOs run the IT function like a business
Value Management IT Cost Reduction
IT Charge-back
IT Controlling
IT Balanced Scorecard
IT Projects Portfolio Management
Governance organisation amp processes Business IT relationship
IT globalisation
IT resource consolidation (data centre consolidation shared services)
IT Industrialisation amp certification
IT Competencies
IT Skills Management
Promoting the value added by IT towards the Business
Implementing IT management processes that articulate operational amp economic effectiveness
Providing the right steering tools to make sure that IT delivers cost effectively
IT sourcing amp external partnership Sourcing and offshore strategy
IT Procurement efficiency
Defining an Enterprise IT Governance that provides the overall framework for how IT shall be governed and should comply to regulations (SoX etc)
Designing IT Organisation and IT Processes in a way that enables implementation of the IT Governance framework
Promoting the use of IT Processes based on best practices provided by frameworks like ITIL and COBIT
Defining the areas which should be kept in-house and which should be outsourced to strategic partners
Assessing the opportunity to implement new IT delivery models that lever off-shoring
Defining how the outsourcing deal should be managed
Defining a vision of the competencies required for an IT department based on its sourcing strategy and the future needs of IT
Designing sustainable processes to assess IT employee profiles and competencies in order to align them with required needs
IT Organisation amp Effectiveness
DetailsIT OampE content
TRANSFORMATION STRATEGY amp TRANSFORMATION
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
12
The ldquoConcurrent Transformationrdquo offering aims at achieving sustainable results by linking Business amp IT together in large transformation programmes
Concurrent Transformation
TRANSFORMATION STRATEGY amp TRANSFORMATION
Concurrent Transformation content
Details
Governance amp Organisation
Programme Management Cockpit
Business Strategy Alignment
Securing Achievement of Results
The different levels of Business amp IT concurrent transformation Steering committee preparation and decision-making process facilitation Internal control and quality Programme management office (planning budget risks scenarios) Capgemini Consulting accelerators management (ASE RSW)
A day-to-day alignment Business strategy changes identification and anticipation Evaluation of programme impacts Target and road map actualisation
The business results management Business case actualisation Benefits tracking
Human Factor Management
Change management and capabilities management for two specific populations Programme team (team building team events team spirit development) Management team (project approach and transformation best practice awareness) Capabilities management
General framework of the Business amp IT programme Organisation of projects and streams Committee roles and composition Relationship amp delegation definition between Programme amp Enterprise management Change and roll-out strategies
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
13
Content
Business amp Information Strategy Vision
Our approach
Business amp Information Strategy presentation
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
14
The global BIS network 500 consultants across the globe
USA TT Kieran Draper
TCG Brad Newman
Central Europe Oliver Bittner
UKampI
David Blackwood
France Eric Monnoyer
China Joshua Zhang
Sweden Ulf Larson
Spain
Christophe Mario
Netherlands Eric Kruidhof Robert Morsch
North America
100 consultants
Asia
50 consultants
Europe
350 consultants
BIS Lab
Australia Andrew Williams
Belgium Sanjay Jhamb
Finland Jukka-Pekka RiihelaumlNorway
Gunar Deinboll
Austria Alexander Kun
Denmark Daniel Paeumltsch
Canada Marc Finkelstein
Center of world KM resources and benchmarks
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
15
Our recent publications
BOOKS
laquo ERP lever of company transformation raquo by
Claude Quelennec a VP of Capgemini
Consulting (BIS)
This book tells the story of Valoneix a company
which CEO decided to launch an ERP to revamp
and realigne its business This book also exposes
best management practices in order to succeed
onersquos implementation of an ERP
POINTS OF VIEWS
bull Accelerate your strategic evolutions how to
transform the SOA dream into reality
bull Controlling IT costs from a tactical approach
to a transformation journey
bull Program management Almost the entire world
knows the good practices and still hellip something
goes amiss
bull Ensure the future of your ERP with a
Competencies Center
laquo Mash-up Corporations the end of Business
as usual raquo by Andy Mulholland CTO of
Capgemini
The book tells the story of fictional appliance maker
Vorpal Inc and its pursuit of creative sales methods
for its popcorn poppers Over months Vorpal goes
on a mashup-fuelled journey from popcorn popper
manufacturer to Service-Oriented Enterprise with
new markets and new revenue streams This book
is a cultural rather than technical guide to Service-
Oriented Architectures and Web 20 technologies
bull Controlling outsourcing Defining a realistic
outsourcing strategy choosing the right partner
and ensuring sustainable performance
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
16
Capgemini Consulting surveys on Business amp IT trends (digest)
Eu
rop
ean
CIO
Su
rvey
(an
nu
all
y)
IT T
ren
ds (
an
nu
all
y)
Special subjects
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
17
Capgemini Consulting world-class expertise in various industries (digest)
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
18
IT FLASHANALYSIS reg
IT VALUEMANAGEMENT
IT SKILLS VISION
PROGRAMMANAGEMENT FLASH ANALYSIS
We have developed packaged approaches to bring targeted and timely solutions to our clients
OFFER RESULTS
bull Quick diagnosis of the overall IT function(among IT division Management and clients) from three to nine weeks
bull Mirror Core Business IT division interviews based on standard questionnaires
bull Analysis using the BIS knowledge base
bull A summary report outlining the weaknesses and strengths of the IT function and the directions for improvement
bull Quick diagnosis of the evaluation of the maturity of the economic monitoring of the IT department on 6 key themes
bull CEOCIOCore Business leaders interviews based on standard questionnaires
bull A summary report showing synthetic results
bull A photography of the maturity of the economic monitoring of the IT department and position on best pratices
bull Evolution plan of IT value management
bull Accelerated graphical view of IT capabilities portfolio and skills management (six weeks) based on the use of existing documents
bull A strategy combining advice tool creation
bull A three-stage procedure bull Data collectionbull Modelizationbull Operating seminar
bull Sharing the vision (graphical representation of existing skills needs evaluation)
bull Prioritization of initiatives and strategic diagnosis
bull Quick diagnosis of the ability to bring a transformation project to a successful conclusion over 5 axes(Governance HRStrategy etc) in 6 weeks
bull Focus interviews with key stakeholders of the program
bull Facts and data collection
bull Benchmark of the program management maturity against market best practices
bull An executive report with the Program Management analysis over the 5 axes and an improvement plan
METHOD
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
19
500 consultants at the heart of core business and information systems
BIS a leading team in its market
500 management consultants in the World (350 in Europe)
specialized in business and IT issues
Management consultancy know-how in a traditionally
technical domain
bull Understanding the challenges of core businesses
bull A global and consistent approach to all issues involved (core
business IT HR etc)
A consulting team backed by an independent IT services
group (ability to mobilise the grouprsquos skills and know-how)
A transversal vision of IT stakes and the ability to mobilize
deep industry knowledge within Capgemini Consulting
A global database on IT management
Strong presence among the worldrsquos top 50 companies
Capgemini one of the worldrsquos foremost
providers of Consulting Technology and
Outsourcing services has a unique way of
working with its clients called the
Collaborative Business Experience
Backed by over three decades of industry and service
experience the Collaborative Business Experience is
designed to help our clients achieve better faster more
sustainable results through seamless access to our
network of world-leading technology partners and
collaboration-focused methods and tools
Through commitment to mutual success and the
achievement of tangible value we help businesses
implement growth strategies leverage technology and thrive
through the power of collaboration
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
5
Content
Business amp Information Strategy Vision
Our approach
Business amp Information Strategy presentation
References
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
6
Transformation challenges generate combined Business and IT challenges
NEW BUSINESS MODELS
GROWTH
AGILITY
COST REDUCTION amp VALUE MANAGEMENT
OPERATIONS EXCELLENCE
GO
VE
RN
AN
CE
STA
KE
S
EN
SU
RIN
G P
RO
GR
AM
ME
Srsquo
SU
CC
ES
S
The Business amp IT agenda
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
7
bull Is maintenance consuming too much of our development resource
bull Does the design of a new application support our future architecture vision
bull Does our structure support our strategybull Are business leaders driving critical
decisionsbull Do we have standard repeatable processes
that assure frequent successes
bull Do we have a set of operational metrics that are tied to business performance
bull Are the benefits of the IT initiative tied to the business sponsorrsquos PampL
bull Are we investing only where clear business value is demonstrated
bull Do business leaders agree IT priorities are aligned with business priorities
bull Is our infrastructure delivering regular reductions in unit costs
bull Are service levels set at the right balance between need and cost
Our approach identifies 5 key levers that contribute to solving the ITBusiness transformation challenge
bull Do we have the right leadershipbull Is the skill and experience mix
right
Governance Organisation ampIT Processes
IT Competencies
amp Sourcing
ISArchitecture
Technical Infrastructure
IT Controlamp
Performance Management
The five key levers of IT management
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
8
Based on this Business amp IT framework BIS offers four approaches to its clients from vision to transformation
Vision TransformationTransformation Strategy
Business Innovation through IT
(Create or transform Business models)
IT Strategy
(Decide to invest in a transformation plan)
Concurrent Transformation
(Ensure sustainable results by linking Business amp IT in large transformation programmes)
IT Organisation amp IT Governance
(Transform the IT function to manage it like a business)
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
9
The ldquoBusiness Innovation Through ITrdquo offering is focused on creating or transforming business models by using technologies in an innovative way
Details
Enabling a shared understanding of Technology
Business Use cases
Business Plan amp implementation approach gono go decision
A shared understanding by business managers of what the newtechnologies are enabling and how other companies (either competitors orcompanies from other industries) are making the most of it and thereforegaining competitive advantage
Identifying either new business services or new ways of working that canbe invented thanks to technologies in order to create businessdifferentiators or new business positioning
Formalised business plan reflecting the business model changes for decision quantifying Business revenue growth and margin impacts Investment costs and running costs Implementation plan amp planning Change management approach
Operational framework
Design an operational business Organisation competency model Service Marketing and Promotion Process framework Tools Controlling governance hellip
Business Partners
Selecting business partners who can help Deliver the new business service Capitalise on RampD and business vision Build an end-to-end offer for clients
Business Innovation through IT Content
Business Innovation through IT
VISION
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
10
The ldquoIT Strategyrdquo offering delivers the project portfolio that will enhance the current business capabilities
IT strategy content
Details
Vision
Roadmap
Project portfolio
Business Case
A target in terms of performance ambitions with regards to IT Effectiveness IT Efficiency IT Agility
The trajectory best suiting the company priorities What degrees of uncertainty should you take into account How to get to the desired end-state from your starting point What are the transformation stages
A project portfolio enabling the chosen trajectory Short-term quick wins Longer-term initiatives
A business case in order to Assess the proposed solutions soundly Build credibility of decisions Obtain go-ahead
Shared convictions
Collaborative ways of working to ensure Integration of uncertainty in the decision-making process Value-creating reconciliation between Business and IT Lower implementation risks
IT StrategyVISION amp TRANSFORMATION STRATEGY
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
11
The ldquoIT Organisation amp Effectivenessrdquo offering helps CIOs run the IT function like a business
Value Management IT Cost Reduction
IT Charge-back
IT Controlling
IT Balanced Scorecard
IT Projects Portfolio Management
Governance organisation amp processes Business IT relationship
IT globalisation
IT resource consolidation (data centre consolidation shared services)
IT Industrialisation amp certification
IT Competencies
IT Skills Management
Promoting the value added by IT towards the Business
Implementing IT management processes that articulate operational amp economic effectiveness
Providing the right steering tools to make sure that IT delivers cost effectively
IT sourcing amp external partnership Sourcing and offshore strategy
IT Procurement efficiency
Defining an Enterprise IT Governance that provides the overall framework for how IT shall be governed and should comply to regulations (SoX etc)
Designing IT Organisation and IT Processes in a way that enables implementation of the IT Governance framework
Promoting the use of IT Processes based on best practices provided by frameworks like ITIL and COBIT
Defining the areas which should be kept in-house and which should be outsourced to strategic partners
Assessing the opportunity to implement new IT delivery models that lever off-shoring
Defining how the outsourcing deal should be managed
Defining a vision of the competencies required for an IT department based on its sourcing strategy and the future needs of IT
Designing sustainable processes to assess IT employee profiles and competencies in order to align them with required needs
IT Organisation amp Effectiveness
DetailsIT OampE content
TRANSFORMATION STRATEGY amp TRANSFORMATION
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
12
The ldquoConcurrent Transformationrdquo offering aims at achieving sustainable results by linking Business amp IT together in large transformation programmes
Concurrent Transformation
TRANSFORMATION STRATEGY amp TRANSFORMATION
Concurrent Transformation content
Details
Governance amp Organisation
Programme Management Cockpit
Business Strategy Alignment
Securing Achievement of Results
The different levels of Business amp IT concurrent transformation Steering committee preparation and decision-making process facilitation Internal control and quality Programme management office (planning budget risks scenarios) Capgemini Consulting accelerators management (ASE RSW)
A day-to-day alignment Business strategy changes identification and anticipation Evaluation of programme impacts Target and road map actualisation
The business results management Business case actualisation Benefits tracking
Human Factor Management
Change management and capabilities management for two specific populations Programme team (team building team events team spirit development) Management team (project approach and transformation best practice awareness) Capabilities management
General framework of the Business amp IT programme Organisation of projects and streams Committee roles and composition Relationship amp delegation definition between Programme amp Enterprise management Change and roll-out strategies
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
13
Content
Business amp Information Strategy Vision
Our approach
Business amp Information Strategy presentation
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
14
The global BIS network 500 consultants across the globe
USA TT Kieran Draper
TCG Brad Newman
Central Europe Oliver Bittner
UKampI
David Blackwood
France Eric Monnoyer
China Joshua Zhang
Sweden Ulf Larson
Spain
Christophe Mario
Netherlands Eric Kruidhof Robert Morsch
North America
100 consultants
Asia
50 consultants
Europe
350 consultants
BIS Lab
Australia Andrew Williams
Belgium Sanjay Jhamb
Finland Jukka-Pekka RiihelaumlNorway
Gunar Deinboll
Austria Alexander Kun
Denmark Daniel Paeumltsch
Canada Marc Finkelstein
Center of world KM resources and benchmarks
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
15
Our recent publications
BOOKS
laquo ERP lever of company transformation raquo by
Claude Quelennec a VP of Capgemini
Consulting (BIS)
This book tells the story of Valoneix a company
which CEO decided to launch an ERP to revamp
and realigne its business This book also exposes
best management practices in order to succeed
onersquos implementation of an ERP
POINTS OF VIEWS
bull Accelerate your strategic evolutions how to
transform the SOA dream into reality
bull Controlling IT costs from a tactical approach
to a transformation journey
bull Program management Almost the entire world
knows the good practices and still hellip something
goes amiss
bull Ensure the future of your ERP with a
Competencies Center
laquo Mash-up Corporations the end of Business
as usual raquo by Andy Mulholland CTO of
Capgemini
The book tells the story of fictional appliance maker
Vorpal Inc and its pursuit of creative sales methods
for its popcorn poppers Over months Vorpal goes
on a mashup-fuelled journey from popcorn popper
manufacturer to Service-Oriented Enterprise with
new markets and new revenue streams This book
is a cultural rather than technical guide to Service-
Oriented Architectures and Web 20 technologies
bull Controlling outsourcing Defining a realistic
outsourcing strategy choosing the right partner
and ensuring sustainable performance
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
16
Capgemini Consulting surveys on Business amp IT trends (digest)
Eu
rop
ean
CIO
Su
rvey
(an
nu
all
y)
IT T
ren
ds (
an
nu
all
y)
Special subjects
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
17
Capgemini Consulting world-class expertise in various industries (digest)
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
18
IT FLASHANALYSIS reg
IT VALUEMANAGEMENT
IT SKILLS VISION
PROGRAMMANAGEMENT FLASH ANALYSIS
We have developed packaged approaches to bring targeted and timely solutions to our clients
OFFER RESULTS
bull Quick diagnosis of the overall IT function(among IT division Management and clients) from three to nine weeks
bull Mirror Core Business IT division interviews based on standard questionnaires
bull Analysis using the BIS knowledge base
bull A summary report outlining the weaknesses and strengths of the IT function and the directions for improvement
bull Quick diagnosis of the evaluation of the maturity of the economic monitoring of the IT department on 6 key themes
bull CEOCIOCore Business leaders interviews based on standard questionnaires
bull A summary report showing synthetic results
bull A photography of the maturity of the economic monitoring of the IT department and position on best pratices
bull Evolution plan of IT value management
bull Accelerated graphical view of IT capabilities portfolio and skills management (six weeks) based on the use of existing documents
bull A strategy combining advice tool creation
bull A three-stage procedure bull Data collectionbull Modelizationbull Operating seminar
bull Sharing the vision (graphical representation of existing skills needs evaluation)
bull Prioritization of initiatives and strategic diagnosis
bull Quick diagnosis of the ability to bring a transformation project to a successful conclusion over 5 axes(Governance HRStrategy etc) in 6 weeks
bull Focus interviews with key stakeholders of the program
bull Facts and data collection
bull Benchmark of the program management maturity against market best practices
bull An executive report with the Program Management analysis over the 5 axes and an improvement plan
METHOD
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
19
500 consultants at the heart of core business and information systems
BIS a leading team in its market
500 management consultants in the World (350 in Europe)
specialized in business and IT issues
Management consultancy know-how in a traditionally
technical domain
bull Understanding the challenges of core businesses
bull A global and consistent approach to all issues involved (core
business IT HR etc)
A consulting team backed by an independent IT services
group (ability to mobilise the grouprsquos skills and know-how)
A transversal vision of IT stakes and the ability to mobilize
deep industry knowledge within Capgemini Consulting
A global database on IT management
Strong presence among the worldrsquos top 50 companies
Capgemini one of the worldrsquos foremost
providers of Consulting Technology and
Outsourcing services has a unique way of
working with its clients called the
Collaborative Business Experience
Backed by over three decades of industry and service
experience the Collaborative Business Experience is
designed to help our clients achieve better faster more
sustainable results through seamless access to our
network of world-leading technology partners and
collaboration-focused methods and tools
Through commitment to mutual success and the
achievement of tangible value we help businesses
implement growth strategies leverage technology and thrive
through the power of collaboration
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
6
Transformation challenges generate combined Business and IT challenges
NEW BUSINESS MODELS
GROWTH
AGILITY
COST REDUCTION amp VALUE MANAGEMENT
OPERATIONS EXCELLENCE
GO
VE
RN
AN
CE
STA
KE
S
EN
SU
RIN
G P
RO
GR
AM
ME
Srsquo
SU
CC
ES
S
The Business amp IT agenda
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
7
bull Is maintenance consuming too much of our development resource
bull Does the design of a new application support our future architecture vision
bull Does our structure support our strategybull Are business leaders driving critical
decisionsbull Do we have standard repeatable processes
that assure frequent successes
bull Do we have a set of operational metrics that are tied to business performance
bull Are the benefits of the IT initiative tied to the business sponsorrsquos PampL
bull Are we investing only where clear business value is demonstrated
bull Do business leaders agree IT priorities are aligned with business priorities
bull Is our infrastructure delivering regular reductions in unit costs
bull Are service levels set at the right balance between need and cost
Our approach identifies 5 key levers that contribute to solving the ITBusiness transformation challenge
bull Do we have the right leadershipbull Is the skill and experience mix
right
Governance Organisation ampIT Processes
IT Competencies
amp Sourcing
ISArchitecture
Technical Infrastructure
IT Controlamp
Performance Management
The five key levers of IT management
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
8
Based on this Business amp IT framework BIS offers four approaches to its clients from vision to transformation
Vision TransformationTransformation Strategy
Business Innovation through IT
(Create or transform Business models)
IT Strategy
(Decide to invest in a transformation plan)
Concurrent Transformation
(Ensure sustainable results by linking Business amp IT in large transformation programmes)
IT Organisation amp IT Governance
(Transform the IT function to manage it like a business)
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
9
The ldquoBusiness Innovation Through ITrdquo offering is focused on creating or transforming business models by using technologies in an innovative way
Details
Enabling a shared understanding of Technology
Business Use cases
Business Plan amp implementation approach gono go decision
A shared understanding by business managers of what the newtechnologies are enabling and how other companies (either competitors orcompanies from other industries) are making the most of it and thereforegaining competitive advantage
Identifying either new business services or new ways of working that canbe invented thanks to technologies in order to create businessdifferentiators or new business positioning
Formalised business plan reflecting the business model changes for decision quantifying Business revenue growth and margin impacts Investment costs and running costs Implementation plan amp planning Change management approach
Operational framework
Design an operational business Organisation competency model Service Marketing and Promotion Process framework Tools Controlling governance hellip
Business Partners
Selecting business partners who can help Deliver the new business service Capitalise on RampD and business vision Build an end-to-end offer for clients
Business Innovation through IT Content
Business Innovation through IT
VISION
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
10
The ldquoIT Strategyrdquo offering delivers the project portfolio that will enhance the current business capabilities
IT strategy content
Details
Vision
Roadmap
Project portfolio
Business Case
A target in terms of performance ambitions with regards to IT Effectiveness IT Efficiency IT Agility
The trajectory best suiting the company priorities What degrees of uncertainty should you take into account How to get to the desired end-state from your starting point What are the transformation stages
A project portfolio enabling the chosen trajectory Short-term quick wins Longer-term initiatives
A business case in order to Assess the proposed solutions soundly Build credibility of decisions Obtain go-ahead
Shared convictions
Collaborative ways of working to ensure Integration of uncertainty in the decision-making process Value-creating reconciliation between Business and IT Lower implementation risks
IT StrategyVISION amp TRANSFORMATION STRATEGY
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
11
The ldquoIT Organisation amp Effectivenessrdquo offering helps CIOs run the IT function like a business
Value Management IT Cost Reduction
IT Charge-back
IT Controlling
IT Balanced Scorecard
IT Projects Portfolio Management
Governance organisation amp processes Business IT relationship
IT globalisation
IT resource consolidation (data centre consolidation shared services)
IT Industrialisation amp certification
IT Competencies
IT Skills Management
Promoting the value added by IT towards the Business
Implementing IT management processes that articulate operational amp economic effectiveness
Providing the right steering tools to make sure that IT delivers cost effectively
IT sourcing amp external partnership Sourcing and offshore strategy
IT Procurement efficiency
Defining an Enterprise IT Governance that provides the overall framework for how IT shall be governed and should comply to regulations (SoX etc)
Designing IT Organisation and IT Processes in a way that enables implementation of the IT Governance framework
Promoting the use of IT Processes based on best practices provided by frameworks like ITIL and COBIT
Defining the areas which should be kept in-house and which should be outsourced to strategic partners
Assessing the opportunity to implement new IT delivery models that lever off-shoring
Defining how the outsourcing deal should be managed
Defining a vision of the competencies required for an IT department based on its sourcing strategy and the future needs of IT
Designing sustainable processes to assess IT employee profiles and competencies in order to align them with required needs
IT Organisation amp Effectiveness
DetailsIT OampE content
TRANSFORMATION STRATEGY amp TRANSFORMATION
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
12
The ldquoConcurrent Transformationrdquo offering aims at achieving sustainable results by linking Business amp IT together in large transformation programmes
Concurrent Transformation
TRANSFORMATION STRATEGY amp TRANSFORMATION
Concurrent Transformation content
Details
Governance amp Organisation
Programme Management Cockpit
Business Strategy Alignment
Securing Achievement of Results
The different levels of Business amp IT concurrent transformation Steering committee preparation and decision-making process facilitation Internal control and quality Programme management office (planning budget risks scenarios) Capgemini Consulting accelerators management (ASE RSW)
A day-to-day alignment Business strategy changes identification and anticipation Evaluation of programme impacts Target and road map actualisation
The business results management Business case actualisation Benefits tracking
Human Factor Management
Change management and capabilities management for two specific populations Programme team (team building team events team spirit development) Management team (project approach and transformation best practice awareness) Capabilities management
General framework of the Business amp IT programme Organisation of projects and streams Committee roles and composition Relationship amp delegation definition between Programme amp Enterprise management Change and roll-out strategies
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
13
Content
Business amp Information Strategy Vision
Our approach
Business amp Information Strategy presentation
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
14
The global BIS network 500 consultants across the globe
USA TT Kieran Draper
TCG Brad Newman
Central Europe Oliver Bittner
UKampI
David Blackwood
France Eric Monnoyer
China Joshua Zhang
Sweden Ulf Larson
Spain
Christophe Mario
Netherlands Eric Kruidhof Robert Morsch
North America
100 consultants
Asia
50 consultants
Europe
350 consultants
BIS Lab
Australia Andrew Williams
Belgium Sanjay Jhamb
Finland Jukka-Pekka RiihelaumlNorway
Gunar Deinboll
Austria Alexander Kun
Denmark Daniel Paeumltsch
Canada Marc Finkelstein
Center of world KM resources and benchmarks
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
15
Our recent publications
BOOKS
laquo ERP lever of company transformation raquo by
Claude Quelennec a VP of Capgemini
Consulting (BIS)
This book tells the story of Valoneix a company
which CEO decided to launch an ERP to revamp
and realigne its business This book also exposes
best management practices in order to succeed
onersquos implementation of an ERP
POINTS OF VIEWS
bull Accelerate your strategic evolutions how to
transform the SOA dream into reality
bull Controlling IT costs from a tactical approach
to a transformation journey
bull Program management Almost the entire world
knows the good practices and still hellip something
goes amiss
bull Ensure the future of your ERP with a
Competencies Center
laquo Mash-up Corporations the end of Business
as usual raquo by Andy Mulholland CTO of
Capgemini
The book tells the story of fictional appliance maker
Vorpal Inc and its pursuit of creative sales methods
for its popcorn poppers Over months Vorpal goes
on a mashup-fuelled journey from popcorn popper
manufacturer to Service-Oriented Enterprise with
new markets and new revenue streams This book
is a cultural rather than technical guide to Service-
Oriented Architectures and Web 20 technologies
bull Controlling outsourcing Defining a realistic
outsourcing strategy choosing the right partner
and ensuring sustainable performance
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
16
Capgemini Consulting surveys on Business amp IT trends (digest)
Eu
rop
ean
CIO
Su
rvey
(an
nu
all
y)
IT T
ren
ds (
an
nu
all
y)
Special subjects
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
17
Capgemini Consulting world-class expertise in various industries (digest)
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
18
IT FLASHANALYSIS reg
IT VALUEMANAGEMENT
IT SKILLS VISION
PROGRAMMANAGEMENT FLASH ANALYSIS
We have developed packaged approaches to bring targeted and timely solutions to our clients
OFFER RESULTS
bull Quick diagnosis of the overall IT function(among IT division Management and clients) from three to nine weeks
bull Mirror Core Business IT division interviews based on standard questionnaires
bull Analysis using the BIS knowledge base
bull A summary report outlining the weaknesses and strengths of the IT function and the directions for improvement
bull Quick diagnosis of the evaluation of the maturity of the economic monitoring of the IT department on 6 key themes
bull CEOCIOCore Business leaders interviews based on standard questionnaires
bull A summary report showing synthetic results
bull A photography of the maturity of the economic monitoring of the IT department and position on best pratices
bull Evolution plan of IT value management
bull Accelerated graphical view of IT capabilities portfolio and skills management (six weeks) based on the use of existing documents
bull A strategy combining advice tool creation
bull A three-stage procedure bull Data collectionbull Modelizationbull Operating seminar
bull Sharing the vision (graphical representation of existing skills needs evaluation)
bull Prioritization of initiatives and strategic diagnosis
bull Quick diagnosis of the ability to bring a transformation project to a successful conclusion over 5 axes(Governance HRStrategy etc) in 6 weeks
bull Focus interviews with key stakeholders of the program
bull Facts and data collection
bull Benchmark of the program management maturity against market best practices
bull An executive report with the Program Management analysis over the 5 axes and an improvement plan
METHOD
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
19
500 consultants at the heart of core business and information systems
BIS a leading team in its market
500 management consultants in the World (350 in Europe)
specialized in business and IT issues
Management consultancy know-how in a traditionally
technical domain
bull Understanding the challenges of core businesses
bull A global and consistent approach to all issues involved (core
business IT HR etc)
A consulting team backed by an independent IT services
group (ability to mobilise the grouprsquos skills and know-how)
A transversal vision of IT stakes and the ability to mobilize
deep industry knowledge within Capgemini Consulting
A global database on IT management
Strong presence among the worldrsquos top 50 companies
Capgemini one of the worldrsquos foremost
providers of Consulting Technology and
Outsourcing services has a unique way of
working with its clients called the
Collaborative Business Experience
Backed by over three decades of industry and service
experience the Collaborative Business Experience is
designed to help our clients achieve better faster more
sustainable results through seamless access to our
network of world-leading technology partners and
collaboration-focused methods and tools
Through commitment to mutual success and the
achievement of tangible value we help businesses
implement growth strategies leverage technology and thrive
through the power of collaboration
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
7
bull Is maintenance consuming too much of our development resource
bull Does the design of a new application support our future architecture vision
bull Does our structure support our strategybull Are business leaders driving critical
decisionsbull Do we have standard repeatable processes
that assure frequent successes
bull Do we have a set of operational metrics that are tied to business performance
bull Are the benefits of the IT initiative tied to the business sponsorrsquos PampL
bull Are we investing only where clear business value is demonstrated
bull Do business leaders agree IT priorities are aligned with business priorities
bull Is our infrastructure delivering regular reductions in unit costs
bull Are service levels set at the right balance between need and cost
Our approach identifies 5 key levers that contribute to solving the ITBusiness transformation challenge
bull Do we have the right leadershipbull Is the skill and experience mix
right
Governance Organisation ampIT Processes
IT Competencies
amp Sourcing
ISArchitecture
Technical Infrastructure
IT Controlamp
Performance Management
The five key levers of IT management
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
8
Based on this Business amp IT framework BIS offers four approaches to its clients from vision to transformation
Vision TransformationTransformation Strategy
Business Innovation through IT
(Create or transform Business models)
IT Strategy
(Decide to invest in a transformation plan)
Concurrent Transformation
(Ensure sustainable results by linking Business amp IT in large transformation programmes)
IT Organisation amp IT Governance
(Transform the IT function to manage it like a business)
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
9
The ldquoBusiness Innovation Through ITrdquo offering is focused on creating or transforming business models by using technologies in an innovative way
Details
Enabling a shared understanding of Technology
Business Use cases
Business Plan amp implementation approach gono go decision
A shared understanding by business managers of what the newtechnologies are enabling and how other companies (either competitors orcompanies from other industries) are making the most of it and thereforegaining competitive advantage
Identifying either new business services or new ways of working that canbe invented thanks to technologies in order to create businessdifferentiators or new business positioning
Formalised business plan reflecting the business model changes for decision quantifying Business revenue growth and margin impacts Investment costs and running costs Implementation plan amp planning Change management approach
Operational framework
Design an operational business Organisation competency model Service Marketing and Promotion Process framework Tools Controlling governance hellip
Business Partners
Selecting business partners who can help Deliver the new business service Capitalise on RampD and business vision Build an end-to-end offer for clients
Business Innovation through IT Content
Business Innovation through IT
VISION
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
10
The ldquoIT Strategyrdquo offering delivers the project portfolio that will enhance the current business capabilities
IT strategy content
Details
Vision
Roadmap
Project portfolio
Business Case
A target in terms of performance ambitions with regards to IT Effectiveness IT Efficiency IT Agility
The trajectory best suiting the company priorities What degrees of uncertainty should you take into account How to get to the desired end-state from your starting point What are the transformation stages
A project portfolio enabling the chosen trajectory Short-term quick wins Longer-term initiatives
A business case in order to Assess the proposed solutions soundly Build credibility of decisions Obtain go-ahead
Shared convictions
Collaborative ways of working to ensure Integration of uncertainty in the decision-making process Value-creating reconciliation between Business and IT Lower implementation risks
IT StrategyVISION amp TRANSFORMATION STRATEGY
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
11
The ldquoIT Organisation amp Effectivenessrdquo offering helps CIOs run the IT function like a business
Value Management IT Cost Reduction
IT Charge-back
IT Controlling
IT Balanced Scorecard
IT Projects Portfolio Management
Governance organisation amp processes Business IT relationship
IT globalisation
IT resource consolidation (data centre consolidation shared services)
IT Industrialisation amp certification
IT Competencies
IT Skills Management
Promoting the value added by IT towards the Business
Implementing IT management processes that articulate operational amp economic effectiveness
Providing the right steering tools to make sure that IT delivers cost effectively
IT sourcing amp external partnership Sourcing and offshore strategy
IT Procurement efficiency
Defining an Enterprise IT Governance that provides the overall framework for how IT shall be governed and should comply to regulations (SoX etc)
Designing IT Organisation and IT Processes in a way that enables implementation of the IT Governance framework
Promoting the use of IT Processes based on best practices provided by frameworks like ITIL and COBIT
Defining the areas which should be kept in-house and which should be outsourced to strategic partners
Assessing the opportunity to implement new IT delivery models that lever off-shoring
Defining how the outsourcing deal should be managed
Defining a vision of the competencies required for an IT department based on its sourcing strategy and the future needs of IT
Designing sustainable processes to assess IT employee profiles and competencies in order to align them with required needs
IT Organisation amp Effectiveness
DetailsIT OampE content
TRANSFORMATION STRATEGY amp TRANSFORMATION
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
12
The ldquoConcurrent Transformationrdquo offering aims at achieving sustainable results by linking Business amp IT together in large transformation programmes
Concurrent Transformation
TRANSFORMATION STRATEGY amp TRANSFORMATION
Concurrent Transformation content
Details
Governance amp Organisation
Programme Management Cockpit
Business Strategy Alignment
Securing Achievement of Results
The different levels of Business amp IT concurrent transformation Steering committee preparation and decision-making process facilitation Internal control and quality Programme management office (planning budget risks scenarios) Capgemini Consulting accelerators management (ASE RSW)
A day-to-day alignment Business strategy changes identification and anticipation Evaluation of programme impacts Target and road map actualisation
The business results management Business case actualisation Benefits tracking
Human Factor Management
Change management and capabilities management for two specific populations Programme team (team building team events team spirit development) Management team (project approach and transformation best practice awareness) Capabilities management
General framework of the Business amp IT programme Organisation of projects and streams Committee roles and composition Relationship amp delegation definition between Programme amp Enterprise management Change and roll-out strategies
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
13
Content
Business amp Information Strategy Vision
Our approach
Business amp Information Strategy presentation
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
14
The global BIS network 500 consultants across the globe
USA TT Kieran Draper
TCG Brad Newman
Central Europe Oliver Bittner
UKampI
David Blackwood
France Eric Monnoyer
China Joshua Zhang
Sweden Ulf Larson
Spain
Christophe Mario
Netherlands Eric Kruidhof Robert Morsch
North America
100 consultants
Asia
50 consultants
Europe
350 consultants
BIS Lab
Australia Andrew Williams
Belgium Sanjay Jhamb
Finland Jukka-Pekka RiihelaumlNorway
Gunar Deinboll
Austria Alexander Kun
Denmark Daniel Paeumltsch
Canada Marc Finkelstein
Center of world KM resources and benchmarks
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
15
Our recent publications
BOOKS
laquo ERP lever of company transformation raquo by
Claude Quelennec a VP of Capgemini
Consulting (BIS)
This book tells the story of Valoneix a company
which CEO decided to launch an ERP to revamp
and realigne its business This book also exposes
best management practices in order to succeed
onersquos implementation of an ERP
POINTS OF VIEWS
bull Accelerate your strategic evolutions how to
transform the SOA dream into reality
bull Controlling IT costs from a tactical approach
to a transformation journey
bull Program management Almost the entire world
knows the good practices and still hellip something
goes amiss
bull Ensure the future of your ERP with a
Competencies Center
laquo Mash-up Corporations the end of Business
as usual raquo by Andy Mulholland CTO of
Capgemini
The book tells the story of fictional appliance maker
Vorpal Inc and its pursuit of creative sales methods
for its popcorn poppers Over months Vorpal goes
on a mashup-fuelled journey from popcorn popper
manufacturer to Service-Oriented Enterprise with
new markets and new revenue streams This book
is a cultural rather than technical guide to Service-
Oriented Architectures and Web 20 technologies
bull Controlling outsourcing Defining a realistic
outsourcing strategy choosing the right partner
and ensuring sustainable performance
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
16
Capgemini Consulting surveys on Business amp IT trends (digest)
Eu
rop
ean
CIO
Su
rvey
(an
nu
all
y)
IT T
ren
ds (
an
nu
all
y)
Special subjects
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
17
Capgemini Consulting world-class expertise in various industries (digest)
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
18
IT FLASHANALYSIS reg
IT VALUEMANAGEMENT
IT SKILLS VISION
PROGRAMMANAGEMENT FLASH ANALYSIS
We have developed packaged approaches to bring targeted and timely solutions to our clients
OFFER RESULTS
bull Quick diagnosis of the overall IT function(among IT division Management and clients) from three to nine weeks
bull Mirror Core Business IT division interviews based on standard questionnaires
bull Analysis using the BIS knowledge base
bull A summary report outlining the weaknesses and strengths of the IT function and the directions for improvement
bull Quick diagnosis of the evaluation of the maturity of the economic monitoring of the IT department on 6 key themes
bull CEOCIOCore Business leaders interviews based on standard questionnaires
bull A summary report showing synthetic results
bull A photography of the maturity of the economic monitoring of the IT department and position on best pratices
bull Evolution plan of IT value management
bull Accelerated graphical view of IT capabilities portfolio and skills management (six weeks) based on the use of existing documents
bull A strategy combining advice tool creation
bull A three-stage procedure bull Data collectionbull Modelizationbull Operating seminar
bull Sharing the vision (graphical representation of existing skills needs evaluation)
bull Prioritization of initiatives and strategic diagnosis
bull Quick diagnosis of the ability to bring a transformation project to a successful conclusion over 5 axes(Governance HRStrategy etc) in 6 weeks
bull Focus interviews with key stakeholders of the program
bull Facts and data collection
bull Benchmark of the program management maturity against market best practices
bull An executive report with the Program Management analysis over the 5 axes and an improvement plan
METHOD
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
19
500 consultants at the heart of core business and information systems
BIS a leading team in its market
500 management consultants in the World (350 in Europe)
specialized in business and IT issues
Management consultancy know-how in a traditionally
technical domain
bull Understanding the challenges of core businesses
bull A global and consistent approach to all issues involved (core
business IT HR etc)
A consulting team backed by an independent IT services
group (ability to mobilise the grouprsquos skills and know-how)
A transversal vision of IT stakes and the ability to mobilize
deep industry knowledge within Capgemini Consulting
A global database on IT management
Strong presence among the worldrsquos top 50 companies
Capgemini one of the worldrsquos foremost
providers of Consulting Technology and
Outsourcing services has a unique way of
working with its clients called the
Collaborative Business Experience
Backed by over three decades of industry and service
experience the Collaborative Business Experience is
designed to help our clients achieve better faster more
sustainable results through seamless access to our
network of world-leading technology partners and
collaboration-focused methods and tools
Through commitment to mutual success and the
achievement of tangible value we help businesses
implement growth strategies leverage technology and thrive
through the power of collaboration
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
8
Based on this Business amp IT framework BIS offers four approaches to its clients from vision to transformation
Vision TransformationTransformation Strategy
Business Innovation through IT
(Create or transform Business models)
IT Strategy
(Decide to invest in a transformation plan)
Concurrent Transformation
(Ensure sustainable results by linking Business amp IT in large transformation programmes)
IT Organisation amp IT Governance
(Transform the IT function to manage it like a business)
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
9
The ldquoBusiness Innovation Through ITrdquo offering is focused on creating or transforming business models by using technologies in an innovative way
Details
Enabling a shared understanding of Technology
Business Use cases
Business Plan amp implementation approach gono go decision
A shared understanding by business managers of what the newtechnologies are enabling and how other companies (either competitors orcompanies from other industries) are making the most of it and thereforegaining competitive advantage
Identifying either new business services or new ways of working that canbe invented thanks to technologies in order to create businessdifferentiators or new business positioning
Formalised business plan reflecting the business model changes for decision quantifying Business revenue growth and margin impacts Investment costs and running costs Implementation plan amp planning Change management approach
Operational framework
Design an operational business Organisation competency model Service Marketing and Promotion Process framework Tools Controlling governance hellip
Business Partners
Selecting business partners who can help Deliver the new business service Capitalise on RampD and business vision Build an end-to-end offer for clients
Business Innovation through IT Content
Business Innovation through IT
VISION
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
10
The ldquoIT Strategyrdquo offering delivers the project portfolio that will enhance the current business capabilities
IT strategy content
Details
Vision
Roadmap
Project portfolio
Business Case
A target in terms of performance ambitions with regards to IT Effectiveness IT Efficiency IT Agility
The trajectory best suiting the company priorities What degrees of uncertainty should you take into account How to get to the desired end-state from your starting point What are the transformation stages
A project portfolio enabling the chosen trajectory Short-term quick wins Longer-term initiatives
A business case in order to Assess the proposed solutions soundly Build credibility of decisions Obtain go-ahead
Shared convictions
Collaborative ways of working to ensure Integration of uncertainty in the decision-making process Value-creating reconciliation between Business and IT Lower implementation risks
IT StrategyVISION amp TRANSFORMATION STRATEGY
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
11
The ldquoIT Organisation amp Effectivenessrdquo offering helps CIOs run the IT function like a business
Value Management IT Cost Reduction
IT Charge-back
IT Controlling
IT Balanced Scorecard
IT Projects Portfolio Management
Governance organisation amp processes Business IT relationship
IT globalisation
IT resource consolidation (data centre consolidation shared services)
IT Industrialisation amp certification
IT Competencies
IT Skills Management
Promoting the value added by IT towards the Business
Implementing IT management processes that articulate operational amp economic effectiveness
Providing the right steering tools to make sure that IT delivers cost effectively
IT sourcing amp external partnership Sourcing and offshore strategy
IT Procurement efficiency
Defining an Enterprise IT Governance that provides the overall framework for how IT shall be governed and should comply to regulations (SoX etc)
Designing IT Organisation and IT Processes in a way that enables implementation of the IT Governance framework
Promoting the use of IT Processes based on best practices provided by frameworks like ITIL and COBIT
Defining the areas which should be kept in-house and which should be outsourced to strategic partners
Assessing the opportunity to implement new IT delivery models that lever off-shoring
Defining how the outsourcing deal should be managed
Defining a vision of the competencies required for an IT department based on its sourcing strategy and the future needs of IT
Designing sustainable processes to assess IT employee profiles and competencies in order to align them with required needs
IT Organisation amp Effectiveness
DetailsIT OampE content
TRANSFORMATION STRATEGY amp TRANSFORMATION
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
12
The ldquoConcurrent Transformationrdquo offering aims at achieving sustainable results by linking Business amp IT together in large transformation programmes
Concurrent Transformation
TRANSFORMATION STRATEGY amp TRANSFORMATION
Concurrent Transformation content
Details
Governance amp Organisation
Programme Management Cockpit
Business Strategy Alignment
Securing Achievement of Results
The different levels of Business amp IT concurrent transformation Steering committee preparation and decision-making process facilitation Internal control and quality Programme management office (planning budget risks scenarios) Capgemini Consulting accelerators management (ASE RSW)
A day-to-day alignment Business strategy changes identification and anticipation Evaluation of programme impacts Target and road map actualisation
The business results management Business case actualisation Benefits tracking
Human Factor Management
Change management and capabilities management for two specific populations Programme team (team building team events team spirit development) Management team (project approach and transformation best practice awareness) Capabilities management
General framework of the Business amp IT programme Organisation of projects and streams Committee roles and composition Relationship amp delegation definition between Programme amp Enterprise management Change and roll-out strategies
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
13
Content
Business amp Information Strategy Vision
Our approach
Business amp Information Strategy presentation
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
14
The global BIS network 500 consultants across the globe
USA TT Kieran Draper
TCG Brad Newman
Central Europe Oliver Bittner
UKampI
David Blackwood
France Eric Monnoyer
China Joshua Zhang
Sweden Ulf Larson
Spain
Christophe Mario
Netherlands Eric Kruidhof Robert Morsch
North America
100 consultants
Asia
50 consultants
Europe
350 consultants
BIS Lab
Australia Andrew Williams
Belgium Sanjay Jhamb
Finland Jukka-Pekka RiihelaumlNorway
Gunar Deinboll
Austria Alexander Kun
Denmark Daniel Paeumltsch
Canada Marc Finkelstein
Center of world KM resources and benchmarks
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
15
Our recent publications
BOOKS
laquo ERP lever of company transformation raquo by
Claude Quelennec a VP of Capgemini
Consulting (BIS)
This book tells the story of Valoneix a company
which CEO decided to launch an ERP to revamp
and realigne its business This book also exposes
best management practices in order to succeed
onersquos implementation of an ERP
POINTS OF VIEWS
bull Accelerate your strategic evolutions how to
transform the SOA dream into reality
bull Controlling IT costs from a tactical approach
to a transformation journey
bull Program management Almost the entire world
knows the good practices and still hellip something
goes amiss
bull Ensure the future of your ERP with a
Competencies Center
laquo Mash-up Corporations the end of Business
as usual raquo by Andy Mulholland CTO of
Capgemini
The book tells the story of fictional appliance maker
Vorpal Inc and its pursuit of creative sales methods
for its popcorn poppers Over months Vorpal goes
on a mashup-fuelled journey from popcorn popper
manufacturer to Service-Oriented Enterprise with
new markets and new revenue streams This book
is a cultural rather than technical guide to Service-
Oriented Architectures and Web 20 technologies
bull Controlling outsourcing Defining a realistic
outsourcing strategy choosing the right partner
and ensuring sustainable performance
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
16
Capgemini Consulting surveys on Business amp IT trends (digest)
Eu
rop
ean
CIO
Su
rvey
(an
nu
all
y)
IT T
ren
ds (
an
nu
all
y)
Special subjects
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
17
Capgemini Consulting world-class expertise in various industries (digest)
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
18
IT FLASHANALYSIS reg
IT VALUEMANAGEMENT
IT SKILLS VISION
PROGRAMMANAGEMENT FLASH ANALYSIS
We have developed packaged approaches to bring targeted and timely solutions to our clients
OFFER RESULTS
bull Quick diagnosis of the overall IT function(among IT division Management and clients) from three to nine weeks
bull Mirror Core Business IT division interviews based on standard questionnaires
bull Analysis using the BIS knowledge base
bull A summary report outlining the weaknesses and strengths of the IT function and the directions for improvement
bull Quick diagnosis of the evaluation of the maturity of the economic monitoring of the IT department on 6 key themes
bull CEOCIOCore Business leaders interviews based on standard questionnaires
bull A summary report showing synthetic results
bull A photography of the maturity of the economic monitoring of the IT department and position on best pratices
bull Evolution plan of IT value management
bull Accelerated graphical view of IT capabilities portfolio and skills management (six weeks) based on the use of existing documents
bull A strategy combining advice tool creation
bull A three-stage procedure bull Data collectionbull Modelizationbull Operating seminar
bull Sharing the vision (graphical representation of existing skills needs evaluation)
bull Prioritization of initiatives and strategic diagnosis
bull Quick diagnosis of the ability to bring a transformation project to a successful conclusion over 5 axes(Governance HRStrategy etc) in 6 weeks
bull Focus interviews with key stakeholders of the program
bull Facts and data collection
bull Benchmark of the program management maturity against market best practices
bull An executive report with the Program Management analysis over the 5 axes and an improvement plan
METHOD
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
19
500 consultants at the heart of core business and information systems
BIS a leading team in its market
500 management consultants in the World (350 in Europe)
specialized in business and IT issues
Management consultancy know-how in a traditionally
technical domain
bull Understanding the challenges of core businesses
bull A global and consistent approach to all issues involved (core
business IT HR etc)
A consulting team backed by an independent IT services
group (ability to mobilise the grouprsquos skills and know-how)
A transversal vision of IT stakes and the ability to mobilize
deep industry knowledge within Capgemini Consulting
A global database on IT management
Strong presence among the worldrsquos top 50 companies
Capgemini one of the worldrsquos foremost
providers of Consulting Technology and
Outsourcing services has a unique way of
working with its clients called the
Collaborative Business Experience
Backed by over three decades of industry and service
experience the Collaborative Business Experience is
designed to help our clients achieve better faster more
sustainable results through seamless access to our
network of world-leading technology partners and
collaboration-focused methods and tools
Through commitment to mutual success and the
achievement of tangible value we help businesses
implement growth strategies leverage technology and thrive
through the power of collaboration
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
9
The ldquoBusiness Innovation Through ITrdquo offering is focused on creating or transforming business models by using technologies in an innovative way
Details
Enabling a shared understanding of Technology
Business Use cases
Business Plan amp implementation approach gono go decision
A shared understanding by business managers of what the newtechnologies are enabling and how other companies (either competitors orcompanies from other industries) are making the most of it and thereforegaining competitive advantage
Identifying either new business services or new ways of working that canbe invented thanks to technologies in order to create businessdifferentiators or new business positioning
Formalised business plan reflecting the business model changes for decision quantifying Business revenue growth and margin impacts Investment costs and running costs Implementation plan amp planning Change management approach
Operational framework
Design an operational business Organisation competency model Service Marketing and Promotion Process framework Tools Controlling governance hellip
Business Partners
Selecting business partners who can help Deliver the new business service Capitalise on RampD and business vision Build an end-to-end offer for clients
Business Innovation through IT Content
Business Innovation through IT
VISION
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
10
The ldquoIT Strategyrdquo offering delivers the project portfolio that will enhance the current business capabilities
IT strategy content
Details
Vision
Roadmap
Project portfolio
Business Case
A target in terms of performance ambitions with regards to IT Effectiveness IT Efficiency IT Agility
The trajectory best suiting the company priorities What degrees of uncertainty should you take into account How to get to the desired end-state from your starting point What are the transformation stages
A project portfolio enabling the chosen trajectory Short-term quick wins Longer-term initiatives
A business case in order to Assess the proposed solutions soundly Build credibility of decisions Obtain go-ahead
Shared convictions
Collaborative ways of working to ensure Integration of uncertainty in the decision-making process Value-creating reconciliation between Business and IT Lower implementation risks
IT StrategyVISION amp TRANSFORMATION STRATEGY
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
11
The ldquoIT Organisation amp Effectivenessrdquo offering helps CIOs run the IT function like a business
Value Management IT Cost Reduction
IT Charge-back
IT Controlling
IT Balanced Scorecard
IT Projects Portfolio Management
Governance organisation amp processes Business IT relationship
IT globalisation
IT resource consolidation (data centre consolidation shared services)
IT Industrialisation amp certification
IT Competencies
IT Skills Management
Promoting the value added by IT towards the Business
Implementing IT management processes that articulate operational amp economic effectiveness
Providing the right steering tools to make sure that IT delivers cost effectively
IT sourcing amp external partnership Sourcing and offshore strategy
IT Procurement efficiency
Defining an Enterprise IT Governance that provides the overall framework for how IT shall be governed and should comply to regulations (SoX etc)
Designing IT Organisation and IT Processes in a way that enables implementation of the IT Governance framework
Promoting the use of IT Processes based on best practices provided by frameworks like ITIL and COBIT
Defining the areas which should be kept in-house and which should be outsourced to strategic partners
Assessing the opportunity to implement new IT delivery models that lever off-shoring
Defining how the outsourcing deal should be managed
Defining a vision of the competencies required for an IT department based on its sourcing strategy and the future needs of IT
Designing sustainable processes to assess IT employee profiles and competencies in order to align them with required needs
IT Organisation amp Effectiveness
DetailsIT OampE content
TRANSFORMATION STRATEGY amp TRANSFORMATION
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
12
The ldquoConcurrent Transformationrdquo offering aims at achieving sustainable results by linking Business amp IT together in large transformation programmes
Concurrent Transformation
TRANSFORMATION STRATEGY amp TRANSFORMATION
Concurrent Transformation content
Details
Governance amp Organisation
Programme Management Cockpit
Business Strategy Alignment
Securing Achievement of Results
The different levels of Business amp IT concurrent transformation Steering committee preparation and decision-making process facilitation Internal control and quality Programme management office (planning budget risks scenarios) Capgemini Consulting accelerators management (ASE RSW)
A day-to-day alignment Business strategy changes identification and anticipation Evaluation of programme impacts Target and road map actualisation
The business results management Business case actualisation Benefits tracking
Human Factor Management
Change management and capabilities management for two specific populations Programme team (team building team events team spirit development) Management team (project approach and transformation best practice awareness) Capabilities management
General framework of the Business amp IT programme Organisation of projects and streams Committee roles and composition Relationship amp delegation definition between Programme amp Enterprise management Change and roll-out strategies
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
13
Content
Business amp Information Strategy Vision
Our approach
Business amp Information Strategy presentation
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
14
The global BIS network 500 consultants across the globe
USA TT Kieran Draper
TCG Brad Newman
Central Europe Oliver Bittner
UKampI
David Blackwood
France Eric Monnoyer
China Joshua Zhang
Sweden Ulf Larson
Spain
Christophe Mario
Netherlands Eric Kruidhof Robert Morsch
North America
100 consultants
Asia
50 consultants
Europe
350 consultants
BIS Lab
Australia Andrew Williams
Belgium Sanjay Jhamb
Finland Jukka-Pekka RiihelaumlNorway
Gunar Deinboll
Austria Alexander Kun
Denmark Daniel Paeumltsch
Canada Marc Finkelstein
Center of world KM resources and benchmarks
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
15
Our recent publications
BOOKS
laquo ERP lever of company transformation raquo by
Claude Quelennec a VP of Capgemini
Consulting (BIS)
This book tells the story of Valoneix a company
which CEO decided to launch an ERP to revamp
and realigne its business This book also exposes
best management practices in order to succeed
onersquos implementation of an ERP
POINTS OF VIEWS
bull Accelerate your strategic evolutions how to
transform the SOA dream into reality
bull Controlling IT costs from a tactical approach
to a transformation journey
bull Program management Almost the entire world
knows the good practices and still hellip something
goes amiss
bull Ensure the future of your ERP with a
Competencies Center
laquo Mash-up Corporations the end of Business
as usual raquo by Andy Mulholland CTO of
Capgemini
The book tells the story of fictional appliance maker
Vorpal Inc and its pursuit of creative sales methods
for its popcorn poppers Over months Vorpal goes
on a mashup-fuelled journey from popcorn popper
manufacturer to Service-Oriented Enterprise with
new markets and new revenue streams This book
is a cultural rather than technical guide to Service-
Oriented Architectures and Web 20 technologies
bull Controlling outsourcing Defining a realistic
outsourcing strategy choosing the right partner
and ensuring sustainable performance
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
16
Capgemini Consulting surveys on Business amp IT trends (digest)
Eu
rop
ean
CIO
Su
rvey
(an
nu
all
y)
IT T
ren
ds (
an
nu
all
y)
Special subjects
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
17
Capgemini Consulting world-class expertise in various industries (digest)
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
18
IT FLASHANALYSIS reg
IT VALUEMANAGEMENT
IT SKILLS VISION
PROGRAMMANAGEMENT FLASH ANALYSIS
We have developed packaged approaches to bring targeted and timely solutions to our clients
OFFER RESULTS
bull Quick diagnosis of the overall IT function(among IT division Management and clients) from three to nine weeks
bull Mirror Core Business IT division interviews based on standard questionnaires
bull Analysis using the BIS knowledge base
bull A summary report outlining the weaknesses and strengths of the IT function and the directions for improvement
bull Quick diagnosis of the evaluation of the maturity of the economic monitoring of the IT department on 6 key themes
bull CEOCIOCore Business leaders interviews based on standard questionnaires
bull A summary report showing synthetic results
bull A photography of the maturity of the economic monitoring of the IT department and position on best pratices
bull Evolution plan of IT value management
bull Accelerated graphical view of IT capabilities portfolio and skills management (six weeks) based on the use of existing documents
bull A strategy combining advice tool creation
bull A three-stage procedure bull Data collectionbull Modelizationbull Operating seminar
bull Sharing the vision (graphical representation of existing skills needs evaluation)
bull Prioritization of initiatives and strategic diagnosis
bull Quick diagnosis of the ability to bring a transformation project to a successful conclusion over 5 axes(Governance HRStrategy etc) in 6 weeks
bull Focus interviews with key stakeholders of the program
bull Facts and data collection
bull Benchmark of the program management maturity against market best practices
bull An executive report with the Program Management analysis over the 5 axes and an improvement plan
METHOD
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
19
500 consultants at the heart of core business and information systems
BIS a leading team in its market
500 management consultants in the World (350 in Europe)
specialized in business and IT issues
Management consultancy know-how in a traditionally
technical domain
bull Understanding the challenges of core businesses
bull A global and consistent approach to all issues involved (core
business IT HR etc)
A consulting team backed by an independent IT services
group (ability to mobilise the grouprsquos skills and know-how)
A transversal vision of IT stakes and the ability to mobilize
deep industry knowledge within Capgemini Consulting
A global database on IT management
Strong presence among the worldrsquos top 50 companies
Capgemini one of the worldrsquos foremost
providers of Consulting Technology and
Outsourcing services has a unique way of
working with its clients called the
Collaborative Business Experience
Backed by over three decades of industry and service
experience the Collaborative Business Experience is
designed to help our clients achieve better faster more
sustainable results through seamless access to our
network of world-leading technology partners and
collaboration-focused methods and tools
Through commitment to mutual success and the
achievement of tangible value we help businesses
implement growth strategies leverage technology and thrive
through the power of collaboration
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
10
The ldquoIT Strategyrdquo offering delivers the project portfolio that will enhance the current business capabilities
IT strategy content
Details
Vision
Roadmap
Project portfolio
Business Case
A target in terms of performance ambitions with regards to IT Effectiveness IT Efficiency IT Agility
The trajectory best suiting the company priorities What degrees of uncertainty should you take into account How to get to the desired end-state from your starting point What are the transformation stages
A project portfolio enabling the chosen trajectory Short-term quick wins Longer-term initiatives
A business case in order to Assess the proposed solutions soundly Build credibility of decisions Obtain go-ahead
Shared convictions
Collaborative ways of working to ensure Integration of uncertainty in the decision-making process Value-creating reconciliation between Business and IT Lower implementation risks
IT StrategyVISION amp TRANSFORMATION STRATEGY
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
11
The ldquoIT Organisation amp Effectivenessrdquo offering helps CIOs run the IT function like a business
Value Management IT Cost Reduction
IT Charge-back
IT Controlling
IT Balanced Scorecard
IT Projects Portfolio Management
Governance organisation amp processes Business IT relationship
IT globalisation
IT resource consolidation (data centre consolidation shared services)
IT Industrialisation amp certification
IT Competencies
IT Skills Management
Promoting the value added by IT towards the Business
Implementing IT management processes that articulate operational amp economic effectiveness
Providing the right steering tools to make sure that IT delivers cost effectively
IT sourcing amp external partnership Sourcing and offshore strategy
IT Procurement efficiency
Defining an Enterprise IT Governance that provides the overall framework for how IT shall be governed and should comply to regulations (SoX etc)
Designing IT Organisation and IT Processes in a way that enables implementation of the IT Governance framework
Promoting the use of IT Processes based on best practices provided by frameworks like ITIL and COBIT
Defining the areas which should be kept in-house and which should be outsourced to strategic partners
Assessing the opportunity to implement new IT delivery models that lever off-shoring
Defining how the outsourcing deal should be managed
Defining a vision of the competencies required for an IT department based on its sourcing strategy and the future needs of IT
Designing sustainable processes to assess IT employee profiles and competencies in order to align them with required needs
IT Organisation amp Effectiveness
DetailsIT OampE content
TRANSFORMATION STRATEGY amp TRANSFORMATION
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
12
The ldquoConcurrent Transformationrdquo offering aims at achieving sustainable results by linking Business amp IT together in large transformation programmes
Concurrent Transformation
TRANSFORMATION STRATEGY amp TRANSFORMATION
Concurrent Transformation content
Details
Governance amp Organisation
Programme Management Cockpit
Business Strategy Alignment
Securing Achievement of Results
The different levels of Business amp IT concurrent transformation Steering committee preparation and decision-making process facilitation Internal control and quality Programme management office (planning budget risks scenarios) Capgemini Consulting accelerators management (ASE RSW)
A day-to-day alignment Business strategy changes identification and anticipation Evaluation of programme impacts Target and road map actualisation
The business results management Business case actualisation Benefits tracking
Human Factor Management
Change management and capabilities management for two specific populations Programme team (team building team events team spirit development) Management team (project approach and transformation best practice awareness) Capabilities management
General framework of the Business amp IT programme Organisation of projects and streams Committee roles and composition Relationship amp delegation definition between Programme amp Enterprise management Change and roll-out strategies
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
13
Content
Business amp Information Strategy Vision
Our approach
Business amp Information Strategy presentation
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
14
The global BIS network 500 consultants across the globe
USA TT Kieran Draper
TCG Brad Newman
Central Europe Oliver Bittner
UKampI
David Blackwood
France Eric Monnoyer
China Joshua Zhang
Sweden Ulf Larson
Spain
Christophe Mario
Netherlands Eric Kruidhof Robert Morsch
North America
100 consultants
Asia
50 consultants
Europe
350 consultants
BIS Lab
Australia Andrew Williams
Belgium Sanjay Jhamb
Finland Jukka-Pekka RiihelaumlNorway
Gunar Deinboll
Austria Alexander Kun
Denmark Daniel Paeumltsch
Canada Marc Finkelstein
Center of world KM resources and benchmarks
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
15
Our recent publications
BOOKS
laquo ERP lever of company transformation raquo by
Claude Quelennec a VP of Capgemini
Consulting (BIS)
This book tells the story of Valoneix a company
which CEO decided to launch an ERP to revamp
and realigne its business This book also exposes
best management practices in order to succeed
onersquos implementation of an ERP
POINTS OF VIEWS
bull Accelerate your strategic evolutions how to
transform the SOA dream into reality
bull Controlling IT costs from a tactical approach
to a transformation journey
bull Program management Almost the entire world
knows the good practices and still hellip something
goes amiss
bull Ensure the future of your ERP with a
Competencies Center
laquo Mash-up Corporations the end of Business
as usual raquo by Andy Mulholland CTO of
Capgemini
The book tells the story of fictional appliance maker
Vorpal Inc and its pursuit of creative sales methods
for its popcorn poppers Over months Vorpal goes
on a mashup-fuelled journey from popcorn popper
manufacturer to Service-Oriented Enterprise with
new markets and new revenue streams This book
is a cultural rather than technical guide to Service-
Oriented Architectures and Web 20 technologies
bull Controlling outsourcing Defining a realistic
outsourcing strategy choosing the right partner
and ensuring sustainable performance
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
16
Capgemini Consulting surveys on Business amp IT trends (digest)
Eu
rop
ean
CIO
Su
rvey
(an
nu
all
y)
IT T
ren
ds (
an
nu
all
y)
Special subjects
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
17
Capgemini Consulting world-class expertise in various industries (digest)
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
18
IT FLASHANALYSIS reg
IT VALUEMANAGEMENT
IT SKILLS VISION
PROGRAMMANAGEMENT FLASH ANALYSIS
We have developed packaged approaches to bring targeted and timely solutions to our clients
OFFER RESULTS
bull Quick diagnosis of the overall IT function(among IT division Management and clients) from three to nine weeks
bull Mirror Core Business IT division interviews based on standard questionnaires
bull Analysis using the BIS knowledge base
bull A summary report outlining the weaknesses and strengths of the IT function and the directions for improvement
bull Quick diagnosis of the evaluation of the maturity of the economic monitoring of the IT department on 6 key themes
bull CEOCIOCore Business leaders interviews based on standard questionnaires
bull A summary report showing synthetic results
bull A photography of the maturity of the economic monitoring of the IT department and position on best pratices
bull Evolution plan of IT value management
bull Accelerated graphical view of IT capabilities portfolio and skills management (six weeks) based on the use of existing documents
bull A strategy combining advice tool creation
bull A three-stage procedure bull Data collectionbull Modelizationbull Operating seminar
bull Sharing the vision (graphical representation of existing skills needs evaluation)
bull Prioritization of initiatives and strategic diagnosis
bull Quick diagnosis of the ability to bring a transformation project to a successful conclusion over 5 axes(Governance HRStrategy etc) in 6 weeks
bull Focus interviews with key stakeholders of the program
bull Facts and data collection
bull Benchmark of the program management maturity against market best practices
bull An executive report with the Program Management analysis over the 5 axes and an improvement plan
METHOD
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
19
500 consultants at the heart of core business and information systems
BIS a leading team in its market
500 management consultants in the World (350 in Europe)
specialized in business and IT issues
Management consultancy know-how in a traditionally
technical domain
bull Understanding the challenges of core businesses
bull A global and consistent approach to all issues involved (core
business IT HR etc)
A consulting team backed by an independent IT services
group (ability to mobilise the grouprsquos skills and know-how)
A transversal vision of IT stakes and the ability to mobilize
deep industry knowledge within Capgemini Consulting
A global database on IT management
Strong presence among the worldrsquos top 50 companies
Capgemini one of the worldrsquos foremost
providers of Consulting Technology and
Outsourcing services has a unique way of
working with its clients called the
Collaborative Business Experience
Backed by over three decades of industry and service
experience the Collaborative Business Experience is
designed to help our clients achieve better faster more
sustainable results through seamless access to our
network of world-leading technology partners and
collaboration-focused methods and tools
Through commitment to mutual success and the
achievement of tangible value we help businesses
implement growth strategies leverage technology and thrive
through the power of collaboration
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
11
The ldquoIT Organisation amp Effectivenessrdquo offering helps CIOs run the IT function like a business
Value Management IT Cost Reduction
IT Charge-back
IT Controlling
IT Balanced Scorecard
IT Projects Portfolio Management
Governance organisation amp processes Business IT relationship
IT globalisation
IT resource consolidation (data centre consolidation shared services)
IT Industrialisation amp certification
IT Competencies
IT Skills Management
Promoting the value added by IT towards the Business
Implementing IT management processes that articulate operational amp economic effectiveness
Providing the right steering tools to make sure that IT delivers cost effectively
IT sourcing amp external partnership Sourcing and offshore strategy
IT Procurement efficiency
Defining an Enterprise IT Governance that provides the overall framework for how IT shall be governed and should comply to regulations (SoX etc)
Designing IT Organisation and IT Processes in a way that enables implementation of the IT Governance framework
Promoting the use of IT Processes based on best practices provided by frameworks like ITIL and COBIT
Defining the areas which should be kept in-house and which should be outsourced to strategic partners
Assessing the opportunity to implement new IT delivery models that lever off-shoring
Defining how the outsourcing deal should be managed
Defining a vision of the competencies required for an IT department based on its sourcing strategy and the future needs of IT
Designing sustainable processes to assess IT employee profiles and competencies in order to align them with required needs
IT Organisation amp Effectiveness
DetailsIT OampE content
TRANSFORMATION STRATEGY amp TRANSFORMATION
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
12
The ldquoConcurrent Transformationrdquo offering aims at achieving sustainable results by linking Business amp IT together in large transformation programmes
Concurrent Transformation
TRANSFORMATION STRATEGY amp TRANSFORMATION
Concurrent Transformation content
Details
Governance amp Organisation
Programme Management Cockpit
Business Strategy Alignment
Securing Achievement of Results
The different levels of Business amp IT concurrent transformation Steering committee preparation and decision-making process facilitation Internal control and quality Programme management office (planning budget risks scenarios) Capgemini Consulting accelerators management (ASE RSW)
A day-to-day alignment Business strategy changes identification and anticipation Evaluation of programme impacts Target and road map actualisation
The business results management Business case actualisation Benefits tracking
Human Factor Management
Change management and capabilities management for two specific populations Programme team (team building team events team spirit development) Management team (project approach and transformation best practice awareness) Capabilities management
General framework of the Business amp IT programme Organisation of projects and streams Committee roles and composition Relationship amp delegation definition between Programme amp Enterprise management Change and roll-out strategies
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
13
Content
Business amp Information Strategy Vision
Our approach
Business amp Information Strategy presentation
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
14
The global BIS network 500 consultants across the globe
USA TT Kieran Draper
TCG Brad Newman
Central Europe Oliver Bittner
UKampI
David Blackwood
France Eric Monnoyer
China Joshua Zhang
Sweden Ulf Larson
Spain
Christophe Mario
Netherlands Eric Kruidhof Robert Morsch
North America
100 consultants
Asia
50 consultants
Europe
350 consultants
BIS Lab
Australia Andrew Williams
Belgium Sanjay Jhamb
Finland Jukka-Pekka RiihelaumlNorway
Gunar Deinboll
Austria Alexander Kun
Denmark Daniel Paeumltsch
Canada Marc Finkelstein
Center of world KM resources and benchmarks
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
15
Our recent publications
BOOKS
laquo ERP lever of company transformation raquo by
Claude Quelennec a VP of Capgemini
Consulting (BIS)
This book tells the story of Valoneix a company
which CEO decided to launch an ERP to revamp
and realigne its business This book also exposes
best management practices in order to succeed
onersquos implementation of an ERP
POINTS OF VIEWS
bull Accelerate your strategic evolutions how to
transform the SOA dream into reality
bull Controlling IT costs from a tactical approach
to a transformation journey
bull Program management Almost the entire world
knows the good practices and still hellip something
goes amiss
bull Ensure the future of your ERP with a
Competencies Center
laquo Mash-up Corporations the end of Business
as usual raquo by Andy Mulholland CTO of
Capgemini
The book tells the story of fictional appliance maker
Vorpal Inc and its pursuit of creative sales methods
for its popcorn poppers Over months Vorpal goes
on a mashup-fuelled journey from popcorn popper
manufacturer to Service-Oriented Enterprise with
new markets and new revenue streams This book
is a cultural rather than technical guide to Service-
Oriented Architectures and Web 20 technologies
bull Controlling outsourcing Defining a realistic
outsourcing strategy choosing the right partner
and ensuring sustainable performance
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
16
Capgemini Consulting surveys on Business amp IT trends (digest)
Eu
rop
ean
CIO
Su
rvey
(an
nu
all
y)
IT T
ren
ds (
an
nu
all
y)
Special subjects
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
17
Capgemini Consulting world-class expertise in various industries (digest)
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
18
IT FLASHANALYSIS reg
IT VALUEMANAGEMENT
IT SKILLS VISION
PROGRAMMANAGEMENT FLASH ANALYSIS
We have developed packaged approaches to bring targeted and timely solutions to our clients
OFFER RESULTS
bull Quick diagnosis of the overall IT function(among IT division Management and clients) from three to nine weeks
bull Mirror Core Business IT division interviews based on standard questionnaires
bull Analysis using the BIS knowledge base
bull A summary report outlining the weaknesses and strengths of the IT function and the directions for improvement
bull Quick diagnosis of the evaluation of the maturity of the economic monitoring of the IT department on 6 key themes
bull CEOCIOCore Business leaders interviews based on standard questionnaires
bull A summary report showing synthetic results
bull A photography of the maturity of the economic monitoring of the IT department and position on best pratices
bull Evolution plan of IT value management
bull Accelerated graphical view of IT capabilities portfolio and skills management (six weeks) based on the use of existing documents
bull A strategy combining advice tool creation
bull A three-stage procedure bull Data collectionbull Modelizationbull Operating seminar
bull Sharing the vision (graphical representation of existing skills needs evaluation)
bull Prioritization of initiatives and strategic diagnosis
bull Quick diagnosis of the ability to bring a transformation project to a successful conclusion over 5 axes(Governance HRStrategy etc) in 6 weeks
bull Focus interviews with key stakeholders of the program
bull Facts and data collection
bull Benchmark of the program management maturity against market best practices
bull An executive report with the Program Management analysis over the 5 axes and an improvement plan
METHOD
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
19
500 consultants at the heart of core business and information systems
BIS a leading team in its market
500 management consultants in the World (350 in Europe)
specialized in business and IT issues
Management consultancy know-how in a traditionally
technical domain
bull Understanding the challenges of core businesses
bull A global and consistent approach to all issues involved (core
business IT HR etc)
A consulting team backed by an independent IT services
group (ability to mobilise the grouprsquos skills and know-how)
A transversal vision of IT stakes and the ability to mobilize
deep industry knowledge within Capgemini Consulting
A global database on IT management
Strong presence among the worldrsquos top 50 companies
Capgemini one of the worldrsquos foremost
providers of Consulting Technology and
Outsourcing services has a unique way of
working with its clients called the
Collaborative Business Experience
Backed by over three decades of industry and service
experience the Collaborative Business Experience is
designed to help our clients achieve better faster more
sustainable results through seamless access to our
network of world-leading technology partners and
collaboration-focused methods and tools
Through commitment to mutual success and the
achievement of tangible value we help businesses
implement growth strategies leverage technology and thrive
through the power of collaboration
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
12
The ldquoConcurrent Transformationrdquo offering aims at achieving sustainable results by linking Business amp IT together in large transformation programmes
Concurrent Transformation
TRANSFORMATION STRATEGY amp TRANSFORMATION
Concurrent Transformation content
Details
Governance amp Organisation
Programme Management Cockpit
Business Strategy Alignment
Securing Achievement of Results
The different levels of Business amp IT concurrent transformation Steering committee preparation and decision-making process facilitation Internal control and quality Programme management office (planning budget risks scenarios) Capgemini Consulting accelerators management (ASE RSW)
A day-to-day alignment Business strategy changes identification and anticipation Evaluation of programme impacts Target and road map actualisation
The business results management Business case actualisation Benefits tracking
Human Factor Management
Change management and capabilities management for two specific populations Programme team (team building team events team spirit development) Management team (project approach and transformation best practice awareness) Capabilities management
General framework of the Business amp IT programme Organisation of projects and streams Committee roles and composition Relationship amp delegation definition between Programme amp Enterprise management Change and roll-out strategies
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
13
Content
Business amp Information Strategy Vision
Our approach
Business amp Information Strategy presentation
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
14
The global BIS network 500 consultants across the globe
USA TT Kieran Draper
TCG Brad Newman
Central Europe Oliver Bittner
UKampI
David Blackwood
France Eric Monnoyer
China Joshua Zhang
Sweden Ulf Larson
Spain
Christophe Mario
Netherlands Eric Kruidhof Robert Morsch
North America
100 consultants
Asia
50 consultants
Europe
350 consultants
BIS Lab
Australia Andrew Williams
Belgium Sanjay Jhamb
Finland Jukka-Pekka RiihelaumlNorway
Gunar Deinboll
Austria Alexander Kun
Denmark Daniel Paeumltsch
Canada Marc Finkelstein
Center of world KM resources and benchmarks
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
15
Our recent publications
BOOKS
laquo ERP lever of company transformation raquo by
Claude Quelennec a VP of Capgemini
Consulting (BIS)
This book tells the story of Valoneix a company
which CEO decided to launch an ERP to revamp
and realigne its business This book also exposes
best management practices in order to succeed
onersquos implementation of an ERP
POINTS OF VIEWS
bull Accelerate your strategic evolutions how to
transform the SOA dream into reality
bull Controlling IT costs from a tactical approach
to a transformation journey
bull Program management Almost the entire world
knows the good practices and still hellip something
goes amiss
bull Ensure the future of your ERP with a
Competencies Center
laquo Mash-up Corporations the end of Business
as usual raquo by Andy Mulholland CTO of
Capgemini
The book tells the story of fictional appliance maker
Vorpal Inc and its pursuit of creative sales methods
for its popcorn poppers Over months Vorpal goes
on a mashup-fuelled journey from popcorn popper
manufacturer to Service-Oriented Enterprise with
new markets and new revenue streams This book
is a cultural rather than technical guide to Service-
Oriented Architectures and Web 20 technologies
bull Controlling outsourcing Defining a realistic
outsourcing strategy choosing the right partner
and ensuring sustainable performance
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
16
Capgemini Consulting surveys on Business amp IT trends (digest)
Eu
rop
ean
CIO
Su
rvey
(an
nu
all
y)
IT T
ren
ds (
an
nu
all
y)
Special subjects
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
17
Capgemini Consulting world-class expertise in various industries (digest)
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
18
IT FLASHANALYSIS reg
IT VALUEMANAGEMENT
IT SKILLS VISION
PROGRAMMANAGEMENT FLASH ANALYSIS
We have developed packaged approaches to bring targeted and timely solutions to our clients
OFFER RESULTS
bull Quick diagnosis of the overall IT function(among IT division Management and clients) from three to nine weeks
bull Mirror Core Business IT division interviews based on standard questionnaires
bull Analysis using the BIS knowledge base
bull A summary report outlining the weaknesses and strengths of the IT function and the directions for improvement
bull Quick diagnosis of the evaluation of the maturity of the economic monitoring of the IT department on 6 key themes
bull CEOCIOCore Business leaders interviews based on standard questionnaires
bull A summary report showing synthetic results
bull A photography of the maturity of the economic monitoring of the IT department and position on best pratices
bull Evolution plan of IT value management
bull Accelerated graphical view of IT capabilities portfolio and skills management (six weeks) based on the use of existing documents
bull A strategy combining advice tool creation
bull A three-stage procedure bull Data collectionbull Modelizationbull Operating seminar
bull Sharing the vision (graphical representation of existing skills needs evaluation)
bull Prioritization of initiatives and strategic diagnosis
bull Quick diagnosis of the ability to bring a transformation project to a successful conclusion over 5 axes(Governance HRStrategy etc) in 6 weeks
bull Focus interviews with key stakeholders of the program
bull Facts and data collection
bull Benchmark of the program management maturity against market best practices
bull An executive report with the Program Management analysis over the 5 axes and an improvement plan
METHOD
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
19
500 consultants at the heart of core business and information systems
BIS a leading team in its market
500 management consultants in the World (350 in Europe)
specialized in business and IT issues
Management consultancy know-how in a traditionally
technical domain
bull Understanding the challenges of core businesses
bull A global and consistent approach to all issues involved (core
business IT HR etc)
A consulting team backed by an independent IT services
group (ability to mobilise the grouprsquos skills and know-how)
A transversal vision of IT stakes and the ability to mobilize
deep industry knowledge within Capgemini Consulting
A global database on IT management
Strong presence among the worldrsquos top 50 companies
Capgemini one of the worldrsquos foremost
providers of Consulting Technology and
Outsourcing services has a unique way of
working with its clients called the
Collaborative Business Experience
Backed by over three decades of industry and service
experience the Collaborative Business Experience is
designed to help our clients achieve better faster more
sustainable results through seamless access to our
network of world-leading technology partners and
collaboration-focused methods and tools
Through commitment to mutual success and the
achievement of tangible value we help businesses
implement growth strategies leverage technology and thrive
through the power of collaboration
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
13
Content
Business amp Information Strategy Vision
Our approach
Business amp Information Strategy presentation
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
14
The global BIS network 500 consultants across the globe
USA TT Kieran Draper
TCG Brad Newman
Central Europe Oliver Bittner
UKampI
David Blackwood
France Eric Monnoyer
China Joshua Zhang
Sweden Ulf Larson
Spain
Christophe Mario
Netherlands Eric Kruidhof Robert Morsch
North America
100 consultants
Asia
50 consultants
Europe
350 consultants
BIS Lab
Australia Andrew Williams
Belgium Sanjay Jhamb
Finland Jukka-Pekka RiihelaumlNorway
Gunar Deinboll
Austria Alexander Kun
Denmark Daniel Paeumltsch
Canada Marc Finkelstein
Center of world KM resources and benchmarks
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
15
Our recent publications
BOOKS
laquo ERP lever of company transformation raquo by
Claude Quelennec a VP of Capgemini
Consulting (BIS)
This book tells the story of Valoneix a company
which CEO decided to launch an ERP to revamp
and realigne its business This book also exposes
best management practices in order to succeed
onersquos implementation of an ERP
POINTS OF VIEWS
bull Accelerate your strategic evolutions how to
transform the SOA dream into reality
bull Controlling IT costs from a tactical approach
to a transformation journey
bull Program management Almost the entire world
knows the good practices and still hellip something
goes amiss
bull Ensure the future of your ERP with a
Competencies Center
laquo Mash-up Corporations the end of Business
as usual raquo by Andy Mulholland CTO of
Capgemini
The book tells the story of fictional appliance maker
Vorpal Inc and its pursuit of creative sales methods
for its popcorn poppers Over months Vorpal goes
on a mashup-fuelled journey from popcorn popper
manufacturer to Service-Oriented Enterprise with
new markets and new revenue streams This book
is a cultural rather than technical guide to Service-
Oriented Architectures and Web 20 technologies
bull Controlling outsourcing Defining a realistic
outsourcing strategy choosing the right partner
and ensuring sustainable performance
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
16
Capgemini Consulting surveys on Business amp IT trends (digest)
Eu
rop
ean
CIO
Su
rvey
(an
nu
all
y)
IT T
ren
ds (
an
nu
all
y)
Special subjects
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
17
Capgemini Consulting world-class expertise in various industries (digest)
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
18
IT FLASHANALYSIS reg
IT VALUEMANAGEMENT
IT SKILLS VISION
PROGRAMMANAGEMENT FLASH ANALYSIS
We have developed packaged approaches to bring targeted and timely solutions to our clients
OFFER RESULTS
bull Quick diagnosis of the overall IT function(among IT division Management and clients) from three to nine weeks
bull Mirror Core Business IT division interviews based on standard questionnaires
bull Analysis using the BIS knowledge base
bull A summary report outlining the weaknesses and strengths of the IT function and the directions for improvement
bull Quick diagnosis of the evaluation of the maturity of the economic monitoring of the IT department on 6 key themes
bull CEOCIOCore Business leaders interviews based on standard questionnaires
bull A summary report showing synthetic results
bull A photography of the maturity of the economic monitoring of the IT department and position on best pratices
bull Evolution plan of IT value management
bull Accelerated graphical view of IT capabilities portfolio and skills management (six weeks) based on the use of existing documents
bull A strategy combining advice tool creation
bull A three-stage procedure bull Data collectionbull Modelizationbull Operating seminar
bull Sharing the vision (graphical representation of existing skills needs evaluation)
bull Prioritization of initiatives and strategic diagnosis
bull Quick diagnosis of the ability to bring a transformation project to a successful conclusion over 5 axes(Governance HRStrategy etc) in 6 weeks
bull Focus interviews with key stakeholders of the program
bull Facts and data collection
bull Benchmark of the program management maturity against market best practices
bull An executive report with the Program Management analysis over the 5 axes and an improvement plan
METHOD
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
19
500 consultants at the heart of core business and information systems
BIS a leading team in its market
500 management consultants in the World (350 in Europe)
specialized in business and IT issues
Management consultancy know-how in a traditionally
technical domain
bull Understanding the challenges of core businesses
bull A global and consistent approach to all issues involved (core
business IT HR etc)
A consulting team backed by an independent IT services
group (ability to mobilise the grouprsquos skills and know-how)
A transversal vision of IT stakes and the ability to mobilize
deep industry knowledge within Capgemini Consulting
A global database on IT management
Strong presence among the worldrsquos top 50 companies
Capgemini one of the worldrsquos foremost
providers of Consulting Technology and
Outsourcing services has a unique way of
working with its clients called the
Collaborative Business Experience
Backed by over three decades of industry and service
experience the Collaborative Business Experience is
designed to help our clients achieve better faster more
sustainable results through seamless access to our
network of world-leading technology partners and
collaboration-focused methods and tools
Through commitment to mutual success and the
achievement of tangible value we help businesses
implement growth strategies leverage technology and thrive
through the power of collaboration
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
14
The global BIS network 500 consultants across the globe
USA TT Kieran Draper
TCG Brad Newman
Central Europe Oliver Bittner
UKampI
David Blackwood
France Eric Monnoyer
China Joshua Zhang
Sweden Ulf Larson
Spain
Christophe Mario
Netherlands Eric Kruidhof Robert Morsch
North America
100 consultants
Asia
50 consultants
Europe
350 consultants
BIS Lab
Australia Andrew Williams
Belgium Sanjay Jhamb
Finland Jukka-Pekka RiihelaumlNorway
Gunar Deinboll
Austria Alexander Kun
Denmark Daniel Paeumltsch
Canada Marc Finkelstein
Center of world KM resources and benchmarks
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
15
Our recent publications
BOOKS
laquo ERP lever of company transformation raquo by
Claude Quelennec a VP of Capgemini
Consulting (BIS)
This book tells the story of Valoneix a company
which CEO decided to launch an ERP to revamp
and realigne its business This book also exposes
best management practices in order to succeed
onersquos implementation of an ERP
POINTS OF VIEWS
bull Accelerate your strategic evolutions how to
transform the SOA dream into reality
bull Controlling IT costs from a tactical approach
to a transformation journey
bull Program management Almost the entire world
knows the good practices and still hellip something
goes amiss
bull Ensure the future of your ERP with a
Competencies Center
laquo Mash-up Corporations the end of Business
as usual raquo by Andy Mulholland CTO of
Capgemini
The book tells the story of fictional appliance maker
Vorpal Inc and its pursuit of creative sales methods
for its popcorn poppers Over months Vorpal goes
on a mashup-fuelled journey from popcorn popper
manufacturer to Service-Oriented Enterprise with
new markets and new revenue streams This book
is a cultural rather than technical guide to Service-
Oriented Architectures and Web 20 technologies
bull Controlling outsourcing Defining a realistic
outsourcing strategy choosing the right partner
and ensuring sustainable performance
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
16
Capgemini Consulting surveys on Business amp IT trends (digest)
Eu
rop
ean
CIO
Su
rvey
(an
nu
all
y)
IT T
ren
ds (
an
nu
all
y)
Special subjects
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
17
Capgemini Consulting world-class expertise in various industries (digest)
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
18
IT FLASHANALYSIS reg
IT VALUEMANAGEMENT
IT SKILLS VISION
PROGRAMMANAGEMENT FLASH ANALYSIS
We have developed packaged approaches to bring targeted and timely solutions to our clients
OFFER RESULTS
bull Quick diagnosis of the overall IT function(among IT division Management and clients) from three to nine weeks
bull Mirror Core Business IT division interviews based on standard questionnaires
bull Analysis using the BIS knowledge base
bull A summary report outlining the weaknesses and strengths of the IT function and the directions for improvement
bull Quick diagnosis of the evaluation of the maturity of the economic monitoring of the IT department on 6 key themes
bull CEOCIOCore Business leaders interviews based on standard questionnaires
bull A summary report showing synthetic results
bull A photography of the maturity of the economic monitoring of the IT department and position on best pratices
bull Evolution plan of IT value management
bull Accelerated graphical view of IT capabilities portfolio and skills management (six weeks) based on the use of existing documents
bull A strategy combining advice tool creation
bull A three-stage procedure bull Data collectionbull Modelizationbull Operating seminar
bull Sharing the vision (graphical representation of existing skills needs evaluation)
bull Prioritization of initiatives and strategic diagnosis
bull Quick diagnosis of the ability to bring a transformation project to a successful conclusion over 5 axes(Governance HRStrategy etc) in 6 weeks
bull Focus interviews with key stakeholders of the program
bull Facts and data collection
bull Benchmark of the program management maturity against market best practices
bull An executive report with the Program Management analysis over the 5 axes and an improvement plan
METHOD
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
19
500 consultants at the heart of core business and information systems
BIS a leading team in its market
500 management consultants in the World (350 in Europe)
specialized in business and IT issues
Management consultancy know-how in a traditionally
technical domain
bull Understanding the challenges of core businesses
bull A global and consistent approach to all issues involved (core
business IT HR etc)
A consulting team backed by an independent IT services
group (ability to mobilise the grouprsquos skills and know-how)
A transversal vision of IT stakes and the ability to mobilize
deep industry knowledge within Capgemini Consulting
A global database on IT management
Strong presence among the worldrsquos top 50 companies
Capgemini one of the worldrsquos foremost
providers of Consulting Technology and
Outsourcing services has a unique way of
working with its clients called the
Collaborative Business Experience
Backed by over three decades of industry and service
experience the Collaborative Business Experience is
designed to help our clients achieve better faster more
sustainable results through seamless access to our
network of world-leading technology partners and
collaboration-focused methods and tools
Through commitment to mutual success and the
achievement of tangible value we help businesses
implement growth strategies leverage technology and thrive
through the power of collaboration
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
15
Our recent publications
BOOKS
laquo ERP lever of company transformation raquo by
Claude Quelennec a VP of Capgemini
Consulting (BIS)
This book tells the story of Valoneix a company
which CEO decided to launch an ERP to revamp
and realigne its business This book also exposes
best management practices in order to succeed
onersquos implementation of an ERP
POINTS OF VIEWS
bull Accelerate your strategic evolutions how to
transform the SOA dream into reality
bull Controlling IT costs from a tactical approach
to a transformation journey
bull Program management Almost the entire world
knows the good practices and still hellip something
goes amiss
bull Ensure the future of your ERP with a
Competencies Center
laquo Mash-up Corporations the end of Business
as usual raquo by Andy Mulholland CTO of
Capgemini
The book tells the story of fictional appliance maker
Vorpal Inc and its pursuit of creative sales methods
for its popcorn poppers Over months Vorpal goes
on a mashup-fuelled journey from popcorn popper
manufacturer to Service-Oriented Enterprise with
new markets and new revenue streams This book
is a cultural rather than technical guide to Service-
Oriented Architectures and Web 20 technologies
bull Controlling outsourcing Defining a realistic
outsourcing strategy choosing the right partner
and ensuring sustainable performance
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
16
Capgemini Consulting surveys on Business amp IT trends (digest)
Eu
rop
ean
CIO
Su
rvey
(an
nu
all
y)
IT T
ren
ds (
an
nu
all
y)
Special subjects
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
17
Capgemini Consulting world-class expertise in various industries (digest)
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
18
IT FLASHANALYSIS reg
IT VALUEMANAGEMENT
IT SKILLS VISION
PROGRAMMANAGEMENT FLASH ANALYSIS
We have developed packaged approaches to bring targeted and timely solutions to our clients
OFFER RESULTS
bull Quick diagnosis of the overall IT function(among IT division Management and clients) from three to nine weeks
bull Mirror Core Business IT division interviews based on standard questionnaires
bull Analysis using the BIS knowledge base
bull A summary report outlining the weaknesses and strengths of the IT function and the directions for improvement
bull Quick diagnosis of the evaluation of the maturity of the economic monitoring of the IT department on 6 key themes
bull CEOCIOCore Business leaders interviews based on standard questionnaires
bull A summary report showing synthetic results
bull A photography of the maturity of the economic monitoring of the IT department and position on best pratices
bull Evolution plan of IT value management
bull Accelerated graphical view of IT capabilities portfolio and skills management (six weeks) based on the use of existing documents
bull A strategy combining advice tool creation
bull A three-stage procedure bull Data collectionbull Modelizationbull Operating seminar
bull Sharing the vision (graphical representation of existing skills needs evaluation)
bull Prioritization of initiatives and strategic diagnosis
bull Quick diagnosis of the ability to bring a transformation project to a successful conclusion over 5 axes(Governance HRStrategy etc) in 6 weeks
bull Focus interviews with key stakeholders of the program
bull Facts and data collection
bull Benchmark of the program management maturity against market best practices
bull An executive report with the Program Management analysis over the 5 axes and an improvement plan
METHOD
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
19
500 consultants at the heart of core business and information systems
BIS a leading team in its market
500 management consultants in the World (350 in Europe)
specialized in business and IT issues
Management consultancy know-how in a traditionally
technical domain
bull Understanding the challenges of core businesses
bull A global and consistent approach to all issues involved (core
business IT HR etc)
A consulting team backed by an independent IT services
group (ability to mobilise the grouprsquos skills and know-how)
A transversal vision of IT stakes and the ability to mobilize
deep industry knowledge within Capgemini Consulting
A global database on IT management
Strong presence among the worldrsquos top 50 companies
Capgemini one of the worldrsquos foremost
providers of Consulting Technology and
Outsourcing services has a unique way of
working with its clients called the
Collaborative Business Experience
Backed by over three decades of industry and service
experience the Collaborative Business Experience is
designed to help our clients achieve better faster more
sustainable results through seamless access to our
network of world-leading technology partners and
collaboration-focused methods and tools
Through commitment to mutual success and the
achievement of tangible value we help businesses
implement growth strategies leverage technology and thrive
through the power of collaboration
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
16
Capgemini Consulting surveys on Business amp IT trends (digest)
Eu
rop
ean
CIO
Su
rvey
(an
nu
all
y)
IT T
ren
ds (
an
nu
all
y)
Special subjects
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
17
Capgemini Consulting world-class expertise in various industries (digest)
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
18
IT FLASHANALYSIS reg
IT VALUEMANAGEMENT
IT SKILLS VISION
PROGRAMMANAGEMENT FLASH ANALYSIS
We have developed packaged approaches to bring targeted and timely solutions to our clients
OFFER RESULTS
bull Quick diagnosis of the overall IT function(among IT division Management and clients) from three to nine weeks
bull Mirror Core Business IT division interviews based on standard questionnaires
bull Analysis using the BIS knowledge base
bull A summary report outlining the weaknesses and strengths of the IT function and the directions for improvement
bull Quick diagnosis of the evaluation of the maturity of the economic monitoring of the IT department on 6 key themes
bull CEOCIOCore Business leaders interviews based on standard questionnaires
bull A summary report showing synthetic results
bull A photography of the maturity of the economic monitoring of the IT department and position on best pratices
bull Evolution plan of IT value management
bull Accelerated graphical view of IT capabilities portfolio and skills management (six weeks) based on the use of existing documents
bull A strategy combining advice tool creation
bull A three-stage procedure bull Data collectionbull Modelizationbull Operating seminar
bull Sharing the vision (graphical representation of existing skills needs evaluation)
bull Prioritization of initiatives and strategic diagnosis
bull Quick diagnosis of the ability to bring a transformation project to a successful conclusion over 5 axes(Governance HRStrategy etc) in 6 weeks
bull Focus interviews with key stakeholders of the program
bull Facts and data collection
bull Benchmark of the program management maturity against market best practices
bull An executive report with the Program Management analysis over the 5 axes and an improvement plan
METHOD
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
19
500 consultants at the heart of core business and information systems
BIS a leading team in its market
500 management consultants in the World (350 in Europe)
specialized in business and IT issues
Management consultancy know-how in a traditionally
technical domain
bull Understanding the challenges of core businesses
bull A global and consistent approach to all issues involved (core
business IT HR etc)
A consulting team backed by an independent IT services
group (ability to mobilise the grouprsquos skills and know-how)
A transversal vision of IT stakes and the ability to mobilize
deep industry knowledge within Capgemini Consulting
A global database on IT management
Strong presence among the worldrsquos top 50 companies
Capgemini one of the worldrsquos foremost
providers of Consulting Technology and
Outsourcing services has a unique way of
working with its clients called the
Collaborative Business Experience
Backed by over three decades of industry and service
experience the Collaborative Business Experience is
designed to help our clients achieve better faster more
sustainable results through seamless access to our
network of world-leading technology partners and
collaboration-focused methods and tools
Through commitment to mutual success and the
achievement of tangible value we help businesses
implement growth strategies leverage technology and thrive
through the power of collaboration
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
17
Capgemini Consulting world-class expertise in various industries (digest)
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
18
IT FLASHANALYSIS reg
IT VALUEMANAGEMENT
IT SKILLS VISION
PROGRAMMANAGEMENT FLASH ANALYSIS
We have developed packaged approaches to bring targeted and timely solutions to our clients
OFFER RESULTS
bull Quick diagnosis of the overall IT function(among IT division Management and clients) from three to nine weeks
bull Mirror Core Business IT division interviews based on standard questionnaires
bull Analysis using the BIS knowledge base
bull A summary report outlining the weaknesses and strengths of the IT function and the directions for improvement
bull Quick diagnosis of the evaluation of the maturity of the economic monitoring of the IT department on 6 key themes
bull CEOCIOCore Business leaders interviews based on standard questionnaires
bull A summary report showing synthetic results
bull A photography of the maturity of the economic monitoring of the IT department and position on best pratices
bull Evolution plan of IT value management
bull Accelerated graphical view of IT capabilities portfolio and skills management (six weeks) based on the use of existing documents
bull A strategy combining advice tool creation
bull A three-stage procedure bull Data collectionbull Modelizationbull Operating seminar
bull Sharing the vision (graphical representation of existing skills needs evaluation)
bull Prioritization of initiatives and strategic diagnosis
bull Quick diagnosis of the ability to bring a transformation project to a successful conclusion over 5 axes(Governance HRStrategy etc) in 6 weeks
bull Focus interviews with key stakeholders of the program
bull Facts and data collection
bull Benchmark of the program management maturity against market best practices
bull An executive report with the Program Management analysis over the 5 axes and an improvement plan
METHOD
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
19
500 consultants at the heart of core business and information systems
BIS a leading team in its market
500 management consultants in the World (350 in Europe)
specialized in business and IT issues
Management consultancy know-how in a traditionally
technical domain
bull Understanding the challenges of core businesses
bull A global and consistent approach to all issues involved (core
business IT HR etc)
A consulting team backed by an independent IT services
group (ability to mobilise the grouprsquos skills and know-how)
A transversal vision of IT stakes and the ability to mobilize
deep industry knowledge within Capgemini Consulting
A global database on IT management
Strong presence among the worldrsquos top 50 companies
Capgemini one of the worldrsquos foremost
providers of Consulting Technology and
Outsourcing services has a unique way of
working with its clients called the
Collaborative Business Experience
Backed by over three decades of industry and service
experience the Collaborative Business Experience is
designed to help our clients achieve better faster more
sustainable results through seamless access to our
network of world-leading technology partners and
collaboration-focused methods and tools
Through commitment to mutual success and the
achievement of tangible value we help businesses
implement growth strategies leverage technology and thrive
through the power of collaboration
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
18
IT FLASHANALYSIS reg
IT VALUEMANAGEMENT
IT SKILLS VISION
PROGRAMMANAGEMENT FLASH ANALYSIS
We have developed packaged approaches to bring targeted and timely solutions to our clients
OFFER RESULTS
bull Quick diagnosis of the overall IT function(among IT division Management and clients) from three to nine weeks
bull Mirror Core Business IT division interviews based on standard questionnaires
bull Analysis using the BIS knowledge base
bull A summary report outlining the weaknesses and strengths of the IT function and the directions for improvement
bull Quick diagnosis of the evaluation of the maturity of the economic monitoring of the IT department on 6 key themes
bull CEOCIOCore Business leaders interviews based on standard questionnaires
bull A summary report showing synthetic results
bull A photography of the maturity of the economic monitoring of the IT department and position on best pratices
bull Evolution plan of IT value management
bull Accelerated graphical view of IT capabilities portfolio and skills management (six weeks) based on the use of existing documents
bull A strategy combining advice tool creation
bull A three-stage procedure bull Data collectionbull Modelizationbull Operating seminar
bull Sharing the vision (graphical representation of existing skills needs evaluation)
bull Prioritization of initiatives and strategic diagnosis
bull Quick diagnosis of the ability to bring a transformation project to a successful conclusion over 5 axes(Governance HRStrategy etc) in 6 weeks
bull Focus interviews with key stakeholders of the program
bull Facts and data collection
bull Benchmark of the program management maturity against market best practices
bull An executive report with the Program Management analysis over the 5 axes and an improvement plan
METHOD
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
19
500 consultants at the heart of core business and information systems
BIS a leading team in its market
500 management consultants in the World (350 in Europe)
specialized in business and IT issues
Management consultancy know-how in a traditionally
technical domain
bull Understanding the challenges of core businesses
bull A global and consistent approach to all issues involved (core
business IT HR etc)
A consulting team backed by an independent IT services
group (ability to mobilise the grouprsquos skills and know-how)
A transversal vision of IT stakes and the ability to mobilize
deep industry knowledge within Capgemini Consulting
A global database on IT management
Strong presence among the worldrsquos top 50 companies
Capgemini one of the worldrsquos foremost
providers of Consulting Technology and
Outsourcing services has a unique way of
working with its clients called the
Collaborative Business Experience
Backed by over three decades of industry and service
experience the Collaborative Business Experience is
designed to help our clients achieve better faster more
sustainable results through seamless access to our
network of world-leading technology partners and
collaboration-focused methods and tools
Through commitment to mutual success and the
achievement of tangible value we help businesses
implement growth strategies leverage technology and thrive
through the power of collaboration
June 3 2009
BIS ndash Overview
copy2007 - Capgemini Consulting
19
500 consultants at the heart of core business and information systems
BIS a leading team in its market
500 management consultants in the World (350 in Europe)
specialized in business and IT issues
Management consultancy know-how in a traditionally
technical domain
bull Understanding the challenges of core businesses
bull A global and consistent approach to all issues involved (core
business IT HR etc)
A consulting team backed by an independent IT services
group (ability to mobilise the grouprsquos skills and know-how)
A transversal vision of IT stakes and the ability to mobilize
deep industry knowledge within Capgemini Consulting
A global database on IT management
Strong presence among the worldrsquos top 50 companies
Capgemini one of the worldrsquos foremost
providers of Consulting Technology and
Outsourcing services has a unique way of
working with its clients called the
Collaborative Business Experience
Backed by over three decades of industry and service
experience the Collaborative Business Experience is
designed to help our clients achieve better faster more
sustainable results through seamless access to our
network of world-leading technology partners and
collaboration-focused methods and tools
Through commitment to mutual success and the
achievement of tangible value we help businesses
implement growth strategies leverage technology and thrive
through the power of collaboration