Capability Presentation

Oracle Utilities Practice

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The World’s Leading EAS Integrator

• 7,500 Consulting staff• SAP, Oracle & Microsoft• 45 Countries, 60 Offices• 15 Global Delivery

Centres• Strong Vertical leadership• Benefit Led

Transformation

Strong investments across Oracle Practice

• 2,500 consulting staff• 360° Relationship• Platinum Partner status• Marquee Customers • Strong References• Green Award Winner

Strong Utilities Practice@ HCL

• Decade of experience working with Fortune 500 companies

• 1000+ Utilities Consultants across the globe

• Partnerships with multiple products

Value Player in Oracle Utilities Space

• 75 + growing consultant team

• Strong expertise around Customer Care & Billing (CCB)

• Working knowledge in WAM & OUBI

• Presence across Electric & Water Utilities

HCL Enterprise Application Services

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Strong connects with Oracle TUGBU Product Team

CoE building along with help of Oracle

Solution validation with Oracle Experts

Trainings from Oracle TUGBU

Platinum Partner for Oracle across the globe

Platform BPO partner for subscription based offering

Member of Product Strategy Forums

Strategic initiatives across specific Geo’s

Dedicated Oracle Alliance across the globe – Joint Field engagements

360o relationship with Oracle

Oracle Connect

Quarterly Updates & Reviews

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Core Focus Areas ( CC&B and WAM)

• Requirement Gathering• Change Management• Design & Configuration• Data Migration• Integrations• Testing• Rollouts

Implementation

• Defining Technical Specs• Algorithms• User Exits• Configuration tool• GUI Framework• SPLSDK Development Framework

Customizations

• Batch Process• XAI Framework

Integrations

• Preparing Report Specs• BI Publisher Reports• DWH and Data Mining• Batch Reports

Reports

• Preparing the configuration document

• Process Setups• Necessary Training• Testing• Preparing Functional Specs for Development

Configuration

• Design Conversions• Legacy Data Migration• Conversion Mapping• Code and data extracts• Define mapping in tool• Sample conversions• Testing the loaded Data

Data Conversion

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Practice Enablers

Strong Domain leadership Dedicated Capability Leaders for CCB, WAM &

OUBI

Customers across Electric & Water Utilities

Oracle leverage for Solutions and Delivery Excellence

Process Libraries Repository

Customer Value Portal for Business Improvements

Business Benefit Led KPI Frameworks

OPN Lab with pre built Training Programs

Continuous Improvement Focus

Strong Technology competency

Team with varied experiences

Practice Maturity Index Quality Improvement thru Six Sigma

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Skill Building

100+ consultants

• Customer Care & Billing• Work & Asset Management• Oracle Utilities Business Intelligence

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Artifacts

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Integration Architecture

Customer Care & Billing

GIS

WAM

Energy Audit

BI Publisher

SPOT Billing

MDAS

SMS Gateway

Portal

Payment Gateway

Retrieve Details by KNO to Check Capability forIssuing New Connection

Send New Customer’s KNO,Name & Address Details

Send Dismantling informationRetrieve Details to generate optimum route plan

Retrieve Details to generate Optimal bill distributor route plan

Send Field Activity Details for Estimate preparationFor New Conection, load extension/reduction, shifting of meter etc.

Send Details of meters that have been rendered available due to dismantling

Asynchronous

Asynchronous

Synchronous

Energy Sold and Revenue received Data Transfer

Asynchronous

Generate Disconnection Notices

Asynchronous

Uploading Consumer’s latest Meter Readings & billing data

Upload payment collection data

Download consumers billing data

Synchronous

Retrieve meter data from AMR

Batch

Send SMS to Customer for payment received

Asynchronous

Submit Payment Request

Synchronous

Generate Bill Electronically

Synchronous

Send SMS to maintenance staffSend reminder letters before payment due date

Functional Integration of Customer Care & Billing – UP-RAPDRP

Oracle Products SuiteCustomer Care & Billing

Work & Asset ManagementOracle Utilities Business Intelligence

SOA SuiteIdentify Management

Universal Content Management

India’s largest Power Corporation Limited with 4 Discoms

4.5 Million Customers Business Streams

Transmission Distribution Collection

Customer Business• Establishing data centers, Customer

Care centers, Networks, HW, GIS System Software and Mappings, Meter Data acquisition Systems

Application Software implementation covering

Energy Audit Data Acquisition New Connection, Disconnection MIS Meter Billing and Collection Asset & Material Management

Web Portal Implementation

Solution Highlights

Establishment of Base Line Data and Fixation of accountabilityby adoption

of IT

Electrical Distribution Enterprise

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About Customer

Uttar Pradesh Power Corporation Limited (UPPCL) is purchaser on behalf of 4 Discoms under RAPDRP jurisdiction: Madhyanchal Vidyut Vitaran Nigam Limited, Lucknow (MVVNL) Purvanchal Vidyut Vitran Nigam Limited, Varanasi (PuVVNL) Dakshinanchal Vidyut Vitran Nigam Limited, Agra (DVVNL) Paschimanchal Vidyut Vitran Nigam Limited, Meerut (PVVNL) Each of the above Discom has a certain number of districts under them (Total 64) which have been further broken down into Towns (Total 168) and each Town has certain number of Sub Divisional Offices (SDO) and Other Offices (OO) where the implementation needs to be carried out.

UPP

CLD

ISCO

M

No. Name of the DiscomProject areas

covered(R APDRP)

Total CustomerBase of Discom

Customer basecovered under

R-APDRP

% of CustomerCovered

(RAPDRP)

1 PVVNL 56 3895813 1464086 37

2 DVVNL 39 1894371 1051594 55

3 PuVVNL 29 2617800 819618 31

4 MVVNL 43 2355898 1170000 50

Total 168 10763882 4505298 42

Procurement, Supply and Installation for Establishment of Datacenter in Lucknow

Procurement, Supply and Installation for Establishment of DR in Noida Procurement, Supply and Installation for Establishment of Customer Call

Centers in Meerut, Agra, Varanasi and Lucknow Procurement, Supply and Installation for Establishment of LAN, MPLS VPN

and other Networking in the identified 2312 locations Procurement, Supply and Installation of Peripherals such as Workstation

PC, Computer Chair, Table, UPS, Printers, Scanners, Bar Code Reader at 2312 locations

Rollover of Enterprise Management System

IT Infrastructure

Nature of Work in UPPCL

DGPS (Differential GPS), GIS (Geographical Information System) Survey and Consumer Indexing This includes Asset Mapping of the power distribution network at and below

the 11kV transformers. Also includes asset mapping of the Distribution Transformers and Feeders, Low

Tension lines, poles and other distribution network equipment. Consumer Indexing will be created by HCL to create a database with predefined

attributes of all consumers of the state utility which can be used for retrieval and querying of information.

DGPS, GIS Survey and Customer Indexing The objective is to acquire meter data automatically without human

intervention. This will enable the utility to monitor important distribution parameters and use meter data for accurate billing purposes.

• MIS reports would be generated which would help in proper planning, monitoring and decision support to the management.

This would be achieved by installing an Automatic Meter Reading based data logging system which can be transmitted by using any of the available communication technology like GSM, GPRS, EDGE etc.

HCL will be supplying and installing close to 50,000 GPRS modems in the entire state.

Application

AMR (Automated Meter Reading) Implementation

Asset Management Maintenance Management GIS based customer Indexing

and asset mapping GIS based integrated network

analysis module Management Information

System(MIS) System Security Requirement Identity and Access

Management system

Meter Data Acquisition Energy Audit New Connection Disconnection & Dismantling Development of Commercial Database

of Consumers Metering Billing Collections Centralized Customer Care Services Web Self Service

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Apps-Broad Level Deliverables

R-APDRP Functional Modules Solution Components Extendibility

Meter Data Acquisition System (MDAS)

Secure Meter solution.

DCU Devices connected to Modbus based Meters

Flexible to connect other protocol based meters, can be integrated with SCADA

Energy Audit Secure Energy Audit and Notification

New Connection Oracle Utilities CC&B Product  

Disconnection and Dismantling Oracle Utilities CC&B Product  

GIS based customer indexing and asset mapping

ESRI Based Application & data survey services from Speck Systems

Interfaces with other business systems like Energy Audit, Meter Data, SCADA, CCB

GIS based integrated network analysis module

CYME NA Product (CYMDIST)Interfaces with ESRI using Network Adapter to extract GIS Data and perform Network Analysis

Centralized Customer Care ServicesOracle Utilities CCB Product, Contact Anywhere product integrated with Cisco Call Center Solution

Interfaces to connect Kiosks, Cash/Cheque Kiosks, CTI, IVR

Management Information System (MIS)

Oracle CC&B, OUBI for DWH  

Web Self ServiceOracle Utilities CC&B Product, Weblogic Portal Server

 

Identity and Access Management System

Sun IDM  Document Management, SSO

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R-APDRP Functional Modules

Solution Components Extendibility

System Security Requirement Sun IDM, SSO  

Development of Commercial Database of Consumers

Oracle Utilities CC&B Product  

Metering Oracle Utilities CC&B Product Integrated with MDAS, CMRI

Billing Oracle Utilities CC&B Product Interface for Spot Billing

Collections Oracle Utilities CC&B Product Interface for Payment Gateway

Business Intelligence OUBI  

Document ManagementOracle Universal Content Management

 

Workflow Management Oracle SoA Suite  

Integration Middleware Oracle SoA Suite

Asset Management Oracle Utilities WAM

Maintenance Management Oracle Utilities WAM

Apps-Broad Level Deliverables

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R-APDRP Functional Modules Solution Components

Switching Cisco

Routing Cisco

Server and Storage Sun

Content filtering HTTP McAfee

Content Filtering SMTP( including SPAM protection) McAfee

Branch Networking Cisco

Anti-virus McAfee

OS Microsoft

Mail Microsoft Exchange 2007

Directory Service Microsoft Active Directory

DR Management Sanovi

LAN LAN Material as well as Cabling

MPLS/VPN Leased Lines

Peripherals Desktops, Printer, Scanner, UPS etc. Deployment

EMS CA

Infra-Broad Level Deliverables

Oracle Products SuiteCustomer Care & Billing

• Maintain a wastewater system that conforms to the highest global standards.

• 150,000 Utilities customers• Marketing the treated water and by-

products.• Effectively managing utility customer

requests and fulfilling service requests

Customer Business• Set Up Customers & properties Data

base• Connection Campaign Management

Dry & Wet • Basic CRM • Non Regulated Products service billing

• Revenue Maximization Plan• Integrations to GIS, OIFC, Avaya,

PDA, DMS, PMS, MS Exchange

Solution Highlights

Enterprise Wide Integrated

Systems to increase customer

satisfaction

Success Story

Business Streams TUGBU Product

 New Connection Campaign Oracle Utilities CC&B Product – Sales & Marketing Modules

 Disconnection and Dismantling Oracle Utilities CC&B Product

 Centralized Customer Care Services Oracle Utilities CCB Product, Contact Anywhere product integrated with Avaya Call Centre Solution

 Case Management Oracle CC&B  ( Over 23 case types have been implemented )

Document Management System - Interface Oracle Utilities CC&B & Oracle UCM interface

Development of Commercial Database of Consumers

Oracle Utilities CC&B Product

 Metering Oracle Utilities CC&B Product for Non Regulated Services

 Billing Oracle Utilities CC&B Product for Non Regulated Services

 ESRI – GIS Integration Oracle Utilities CC&B Product Intégrations

OIFC and CC&B Integration Interface for sharing billing and collection Information

Oracle TUGBU Products

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