canon ir2020 trouble error codes

7/26/2019 Canon IR2020 Trouble Error Codes

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Canon iR2020 Trouble Error Codes List

Code Description Remedy

E000-

0000

Fixing temperature abnormal rise

The temperature detected by the main orsub thermistor does not rise to thespecified value during startup control.

- Check the fixing film connector. - Replace

the fixing film unit. - Replace the DCcontroller PCB.

E001-

0000

Fixing unit temperature rise detection (bymain thermistor)The main thermistor detected anabnormally high temperature (240 degC) during temperature control.

- Check the connector of the fixing film unit. -Replace the fixing film unit. - Replace the DCcontroller PCB.

E001-

0001

Fixing unit temperature rise detection (bysub thermistor)The sub thermistor detected an

abnormally high temperature (295 degC) during temperature control.

- Check the connector of the fixing film unit. -Replace the fixing film unit. - Replace the DC

controller PCB.

E002-

0000

Low temperature during temperaturecontrol.The target temperature is not reachedduring temperature control.


E003-

0000

Abnormally low temperature (detected bymain thermistor)After the temperature detected by themain thermistor has reached thespecified value, it does not reach thespecified value during initial rotation.


E003-

0001

Abnormally low temperature (detected bysub thermistor)After the temperature detected by thesub thermistor has reached the specifiedvalue, it does not reach the specifiedvalue during initial rotation.


E007-

0000

Fixing film sensor failureThe fixing film sensor is faulty.

- Check the connector of the fixing filmsensor. - Replace the fixing film sensor. -Replace the DC controller PCB.

E010-

0000

Main motor failureThe main motor is faulty.

- Check the connector of the main motor. -

Replace the main motor. - Replace the DCcontroller PCB.

E019-

0000

Waste toner full detectionThe waste toner full state was detected.

Replace the drum unit.

E019-

0001

Waster toner full detection sensor failureThe waste toner full state was detectedcontinuously for five or more secondswhile the main motor was turning.

- Check the connector of the waster toner fullsensor. - Replace the waste toner full sensor.- Replace the DC controller PCB.


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E052-

0000

Duplex unit connection errorDisconnection of the duplex unit wasdetected after power-on, detection ofnormal connection to the duplex unit,and start of communication.

- Check the connectors of the duplex unit andDC controller PCB. - Replace the duplexcontroller PCB. - Replace the DC controllerPCB.

E100-

0000

BD detection PCB failureThe BD detection PCB is faulty.

- Check the connector of the BD detectionPCB. - Replace the laser scanner unit. -Replace the DC controller PCB.

E197-

0000

Printer engine communication errorErroneous communication between theDC controller PCB and image processorPCB was detected.

- Check the connectors of the DC controllerPCB and image processor PCB. - Replacethe DC controller PCB for normal connection.- Replace the image processor PCB.

E500-

0001

Finisher communication errorData communication could not beperformed normally. It has been retriedthree times in vain.

- Check the connectors of the finishercontroller PCB and DC controller PCB fornormal connection. - Replace the finishercontroller PCB. - Replace the DC controller

PCB.

E520-

0001

Offset motor or finisher controller PCBfailureOffset HP sensor failure- The offset motor was driven for 1000ms in the HP sensor approach direction,but the offset HP sensor did not turn on.

- Check the connector of the offset HPsensor. - Check the connector of the offsetmotor. - Replace the offset HP sensor. -Replace the offset motor. - Replace thefinisher controller PCB.


E520-

0002

Offset motor or finisher controller PCBfailureOffset HP sensor failure- The offset motor was driven for 1000ms in the HP sensor escape direction,but the offset HP sensor did not turnoff.

- Check the connector of the offset HP sensor. -Check the connector of the offset motor. -Replace the offset HP sensor. - Replace theoffset motor. - Replace the finisher controllerPCB.

E531-

0001

- Staple unit failure- Staple HP sensor failure- Finisher controller PCB failure- The staple home position was not leftwhen 400 ms have lapsed since start

of staple operation.

- Check the connector of the staple unit. -Replace the staple unit. - Replace the finishercontroller PCB.

E531-

0002

- Staple unit failure- Staple HP sensor failure- Finisher controller PCB failure- The staple home position had beenleft once, but it was not reached againwhen 400 ms have lapsed since startof staple operation. In addition, the

- Check the connector of the staple unit. -Replace the staple unit. - Replace the finishercontroller PCB.


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staple home position could not bereached by performing reverseoperation for 400 ms

E540-

0001

- Standard tray shift motor or finishercontroller PCB failure- Standard tray HP sensor failure -Standard tray clock sensor failure- Standard tray shift motor load failureThe standard tray was moved but thepaper surface was not detected.

- Check the connector of the standard tray HPsensor. - Check the connector of the standard

tray clock sensor. - Check the connector of thestandard tray shift motor. - Replace thestandard tray HP sensor. - Replace thestandard tray clock sensor. - Replace thestandard tray shift motor. - Replace the finishercontroller PCB.

E540-

0002

- Standard tray shift motor or finishercontroller PCB failure- Standard tray HP sensor failure- Standard tray clock sensor failure- Standard tray shift motor load failure

Cannot move (to the pickup position)within the specified time.

- Check the connector of the standard tray HPsensor. - Check the connector of the standardtray clock sensor. - Check the connector of thestandard tray shift motor. - Replace thestandard tray HP sensor. - Replace thestandard tray clock sensor. - Replace the

standard tray shift motor. - Replace the finishercontroller PCB.

E540-

0003

- Standard tray shift motor or finishercontroller PCB failure- Standard tray HP sensor failure- Standard tray clock sensor failure- Standard tray shift motor load failureThe standard tray was operated, but itdid not reach the sensor within 300ms.

- Check the connector of the standard tray HPsensor. - Check the connector of the standardtray clock sensor. - Check the connector of thestandard tray shift motor. - Replace thestandard tray HP sensor. - Replace thestandard tray clock sensor. - Replace thestandard tray shift motor. - Replace the finishercontroller PCB.

E540-

0005

- Standard tray shift motor or finisher

controller PCB failure- Standard tray HP sensor failure- Standard tray clock sensor failure- Standard tray shift motor load failureThe encoder clock signal was notdetected two or more times when thestandard tray was operated for 300ms.

- Check the connector of the standard tray HPsensor. - Check the connector of the standardtray clock sensor. - Check the connector of thestandard tray shift motor. - Replace thestandard tray HP sensor. - Replace thestandard tray clock sensor. - Replace thestandard tray shift motor. - Replace the finishercontroller PCB.

E542-

0001

- Optional tray motor or finishercontroller PCB failure- Optional tray HP sensor failure

- Optional tray clock sensor failure- Optional tray shift motor load failureThe optional tray was operated, butthe paper surface was not detected.

- Check the connector of the optional tray HPsensor. - Check the connector of the optionaltray clock sensor. - Check the connector of the

optional tray shift motor. - Replace the optionaltray HP sensor. - Replace the optional trayclock sensor. - Replace the optional tray shiftmotor. - Replace the finisher controller PCB.

E542-

0002

- Optional tray motor or finishercontroller PCB failure- Optional tray HP sensor failure- Optional tray clock sensor failure

- Check the connector of the optional tray HPsensor. - Check the connector of the optionaltray clock sensor. - Check the connector of theoptional tray shift motor. - Replace the optional


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- Optional tray shift motor load failureCannot move (to the pickup position)within the specified time.

tray HP sensor. - Replace the optional trayclock sensor. - Replace the optional tray shiftmotor. - Replace the finisher controller PCB.

E542-

0003

- Optional tray motor or finishercontroller PCB failure

- Optional tray HP sensor failure- Optional tray clock sensor failure- Optional tray shift motor load failureThe optional tray was moved upward,but it did not reach the HP sensorwithin 3000 ms.

- Check the connector of the optional tray HPsensor. - Check the connector of the optionaltray clock sensor. - Check the connector of theoptional tray shift motor. - Replace the optionaltray HP sensor. - Replace the optional trayclock sensor. - Replace the optional tray shiftmotor. - Replace the finisher controller PCB.

E542-

0005

- Optional tray motor or finishercontroller PCB failure- Optional tray HP sensor failure- Optional tray clock sensor failure- Optional tray shift motor load failureThe encoder clock signal was not

detected two or more times when theoptional tray was operated for 300 ms.

- Check the connector of the optional tray HPsensor. - Check the connector of the optionaltray clock sensor. - Check the connector of theoptional tray shift motor. - Replace the optionaltray HP sensor. - Replace the optional tray

clock sensor. - Replace the optional tray shiftmotor. - Replace the finisher controller PCB.

E575-

0001

- Stack delivery motor or finishercontroller PCB failure- Stack delivery HP sensor failureThe stack delivery motor was drivenfor 2000 ms in the stack deliverydirection (HP sensor approachdirection), but the stack delivery HPsensor did not turn on.

- Check the connector of the stack delivery HPsensor. - Check the connector of the stackdelivery motor. - Check the connector of thestack delivery HP sensor. - Replace the stackdelivery motor. - Replace the finisher controllerPCB.

E575-

0002

- Stack delivery motor or finisher

controller PCB failure- Stack delivery HP sensor failureThe stack delivery motor was drivenfor 2000 ms in the HP sensor escapedirection, but the stack delivery HPsensor did not turn off.

- Check the connector of the stack delivery HPsensor. - Check the connector of the stackdelivery motor. - Check the connector of thestack delivery HP sensor. - Replace the stackdelivery motor. - Replace the finisher controllerPCB.

E584-

0001

Shutter drive motor or finishercontroller PCB failure- Shutter open detection sensor failure- Shutter clutch failureThe shutter open sensor did not turn

on when 1000 ms have lapsed sincethe shutter unit had performed openoperation, resulting in incomplete openoperation.

- Check the connector of the shutter opensensor. - Check the connector of the shutterclutch. - Check the connector of the shuttermotor. - Replace the shutter open sensor. -

Replace the shutter clutch. - Replace theshutter drive motor. - Replace the finishercontroller PCB.

E584-

0002

- Shutter drive motor or finishercontroller PCB failure- Shutter open detection sensor failure- Shutter clutch failure

- Check the connector of the shutter opensensor. - Check the connector of the shutterclutch. - Check the connector of the shuttermotor. - Replace the shutter open sensor. -


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The shutter open sensor did not turnoff when 1000 ms have lapsed sincethe shutter unit had performed closeoperation, resulting in incomplete closeoperation.

Replace the shutter clutch. - Replace theshutter drive motor. - Replace the finishercontroller PCB.


E716-

0000

Erroneous communication with optionalcassetteDisconnection of the optional cassette wasdetected after power-on, detection of normalconnection to the optional cassette, and startof communication.

- Check the connectors of the optionalcassette PCB and DC controller PCB. -Replace the optional cassette PCB fornormal connection. - Replace the DCcontroller PCB.

E719-

0000

Erroneous communication with card reader(serial communication)

- Disconnection from the card reader hasbeen detected since communication startedafter confirmation of normal connection to thecard reader (after power-on). - A serialcommunication error has occurred. (Theserial communication error cannot berecovered.)

- Check the connectors of the cardreader and image processor PCB. -Replace the card reader for normalconnection. - Replace the imageprocessor PCB.

E719-

0002

Erroneous communication with coin vender(serial communication)- Disconnection from the coin vendor hasbeen detected since communication startedafter confirmation of normal connection to thecoin vendor (after power-on). - A serialcommunication error has occurred. (Theserial communication error cannot berecovered.)

- Check the connection between theimage processor PCB and serial PCB. -Check the connectors of the serial PCBand coin vendor for normal connection. -Replace the serial PCB. - Check the coinvendor. - Replace the image processorPCB.

E733-

0000

Erroneous communication between controllerand printerCannot communicate with the printer atstartup.

- Check the connectors of the DCcontroller PCB and image processorPCB for normal connection. - Check thepower supply of the printer (Checkwhether initialization is performed atstartup). - Replace the DC controllerPCB or image processor PCB.

E736-

0000

CCU communication errorThe installed modem PCB is incompatible.

- Check the connectors of the imageprocessor PCB and modem. - Replacethe modem PCB. - Replace the imageprocessor PCB.

E739-

0000

Erroneous communication between controllerand network boardThe installed network board is incompatible.

- Check the connectors of the imageprocessor PCB and LAN PCB for normalconnection. - Replace the LAN PCB. -


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Replace the image processor PCB.

E744-

0001Language file/boot ROM/USB memory error

E744-


E744-


E744-


E805-

0000

Fan failureThe fan is faulty.

- Check the fan connector. - Replace thefan. - Replace the DC controller PCB.

E808-

0000

Fixing drive circuit failure- The heater does not turn on. - A fixing drivemotor failure was detected.

- Check the connector of the fixing filmunit. - Replace the fixing film unit. -Replace the fixing drive motor. - Replacethe DC controller PCB. - Replace the

power supply PCB.

canon ir2020 trouble error codes

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