canberra ia day - building trust: creating the space for good ia in challenging times
DESCRIPTION
Case study - experience of the challenges introducing IA concepts and techniques in government.TRANSCRIPT
BUILDING TRUSTCreating the space for good IA in challenging times
The IML: the instructions on how we maintain Australia’s biosecurity
1900 documents
4 sub sites
5 layers of documents
35 places to look
(0 experience)
We need to do something about the IML.
I start!
Report: “You need a relevant information architecture.”
Google: information architecture canberra
User Research - Card Sorts
We attend a training course
IA??
UCD??
And another…
We design the process.
A vision& goals
An expert
We prepare to execute: travel,
cards (right ones? right numbers?)
What if it (doesn’t work; is poorly received; seems silly; wastes precious budget; etc)
Prep sorts
Send out instructions; Pack
our card bags
Be nervous
Engaged audience,
brilliant insights
Uesr research Task
analysis, contextual enquiries;
focus groupRun sorts
Credbility
An IA!
“Stop.”
GO!
Remote sorts
More insights; refined IA
Launch
Don’t dumb it down
Build capability in the team
It’s not the IT that fixes it – it’s understanding the content and the humans that use it.