can you hear me now?? communication skills for professional advancement

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Can You Hear Me Now?? Communication skills for professional advancement

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Page 1: Can You Hear Me Now?? Communication skills for professional advancement

Can You Hear Me Now??

Communication skills for professional advancement

Page 2: Can You Hear Me Now?? Communication skills for professional advancement
Page 3: Can You Hear Me Now?? Communication skills for professional advancement
Page 4: Can You Hear Me Now?? Communication skills for professional advancement
Page 5: Can You Hear Me Now?? Communication skills for professional advancement
Page 6: Can You Hear Me Now?? Communication skills for professional advancement

The MSP Communication Playground

Credentialing Software

Joint Commission

Physicians

Office StaffNurses

NCQA

Administration

Meetings

Page 7: Can You Hear Me Now?? Communication skills for professional advancement

People should HEAR us!

1. Pick any object in this room and write it down.2. I have difficulty communicating with _________.3. This is the situation: ______________________.4. I think it might be because _________________.5. I wish I could ____________________________.

Page 8: Can You Hear Me Now?? Communication skills for professional advancement

1. Handle your inner critic

Oh, you are SO not cute!!

Oh, you are SO not cute!!

Page 9: Can You Hear Me Now?? Communication skills for professional advancement

Why it works:

1. Often works on a variable ratio reinforcement schedule

2. Positive Reinforcement• Self-worth

3. Negative Reinforcement• Fear of failure

Page 10: Can You Hear Me Now?? Communication skills for professional advancement

Howitzer Mantras

1. This is poison. Stop it!2. These are lies.3. Stop this ----!4. Shut up!5. Get off my back!6. Stop this garbage!

Page 11: Can You Hear Me Now?? Communication skills for professional advancement

2. Evaluate your assumptions

Page 12: Can You Hear Me Now?? Communication skills for professional advancement
Page 13: Can You Hear Me Now?? Communication skills for professional advancement

Assumptions???

Credentialing Software

Joint Commission

Physicians

Office StaffNurses

NCQA

Administration

Meetings

Page 14: Can You Hear Me Now?? Communication skills for professional advancement

3. Articulate with your body

Page 15: Can You Hear Me Now?? Communication skills for professional advancement

4. Replace broken words

Page 16: Can You Hear Me Now?? Communication skills for professional advancement

To end:

Lessons From Lily

Page 17: Can You Hear Me Now?? Communication skills for professional advancement

SPEAKER CONTACT INFORMATION

Tami West◦Morning Sky, LLC◦[email protected]◦Telephone: (615) 497-7714◦Web Site: www.tamiwest.com◦Social Networking:

◦www.facebook.com/TamiWestSeminars◦www. twitter.com/tamiwest

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Page 18: Can You Hear Me Now?? Communication skills for professional advancement

RESOURCES: TAMI WEST

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