can the selection of media influence your customer portfolio? (irena kocjan goodyear dunlop sava...

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Can the selection of media influence your customer portfolio? Irena Kocjan

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Imagine a successful budget brand, with limited available investments, whose target group is way over 50 years old, trying to rejuvenate their customers portfolio. How to do that? With brand rejuvenation? Media selection? Redefinition of key touch points? Clear differentiation in communication? Find out, how Sava, leading budget brand in Goodyear's brand portfolio is successfully targeting new customers in a modern and effective way.

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Page 1: Can the selection of media influence your customer portfolio? (Irena Kocjan Goodyear Dunlop Sava Tires)

Can the selection of media influence your customer portfolio?

Irena Kocjan

Page 2: Can the selection of media influence your customer portfolio? (Irena Kocjan Goodyear Dunlop Sava Tires)

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GOODYEAR BRAND PORTFOLIO

Premium Value / Budget

Page 3: Can the selection of media influence your customer portfolio? (Irena Kocjan Goodyear Dunlop Sava Tires)

WHO ARE SAVA BUYERS?

Page 4: Can the selection of media influence your customer portfolio? (Irena Kocjan Goodyear Dunlop Sava Tires)

SAVA BRAND REPOSITIONING

Media

Touch points

Communication

“ I don’t want 500 TV channels. I just want the one channel that gives me what I want to see.” Nicholas Negroponte, Media Lab

Page 5: Can the selection of media influence your customer portfolio? (Irena Kocjan Goodyear Dunlop Sava Tires)

GENERATION Y

Page 6: Can the selection of media influence your customer portfolio? (Irena Kocjan Goodyear Dunlop Sava Tires)

Mates on a Mission European Facebook Project Pilot countries : CZ, RO, SER, DE

Page 7: Can the selection of media influence your customer portfolio? (Irena Kocjan Goodyear Dunlop Sava Tires)

B2B B2C

Page 8: Can the selection of media influence your customer portfolio? (Irena Kocjan Goodyear Dunlop Sava Tires)

WHO ARE THEY?

Two guys with one mission: MAKE THE WORLD A MORE FUN PLACE !!!

“ Humor can break up log-jams in both personal relationships and in business.” Kevin Roberts, Saatchi & Satchi

Page 9: Can the selection of media influence your customer portfolio? (Irena Kocjan Goodyear Dunlop Sava Tires)

ACTIVATION : TRAFIC, PRESS, TRADE •  Natural viral effect

–  Videos (Facebook, Youtube) –  Offer content that is appealing to target group

•  Viral seeding –  GoViral campaign

•  Facebook –  Contests with FUN! as common theme –  Engagement –  Car give-away –  FaceBook advertising

•  PR activities –  Press kit –  PR stories and cooperation with target magazines and on line

Page 10: Can the selection of media influence your customer portfolio? (Irena Kocjan Goodyear Dunlop Sava Tires)

SOME NUMBERS FACEBOOK Number of likes (15.8. – 19.11.2012)

–  Serbia ..................... 11 409 –  Romania ................. 7 634 –  Czech Republic ...... 7 482 –  Germany ................. 1 919

Page 11: Can the selection of media influence your customer portfolio? (Irena Kocjan Goodyear Dunlop Sava Tires)

VIRALS

Page 12: Can the selection of media influence your customer portfolio? (Irena Kocjan Goodyear Dunlop Sava Tires)

Human beings are powered by emotion, not by reason.

?

How do you create positive emotions – intimacy, without being invasive or insincere?

BE PASSIONATE INVOLVE CUSTOMERS CELEBRATE LOYALTY

FIND, TELL & RETELL STORIES ACCEPT RESPONSIBILITY

Page 13: Can the selection of media influence your customer portfolio? (Irena Kocjan Goodyear Dunlop Sava Tires)