cambridgeshire and peterborough neighbourhood watch annual conference
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Cambridgeshire and Peterborough Neighbourhood Watch Annual Conference. Saturday 31 st January 2009 “Uniting Communities Together”. Cambridgeshire and Peterborough Neighbourhood Watch Annual Conference WELCOME. Eddie Cloke, Chairman Cambridgeshire Executive NHW. Cambridgeshire and - PowerPoint PPT PresentationTRANSCRIPT
Cambridgeshire and Peterborough
Neighbourhood Watch
Annual Conference
Saturday 31st January 2009“Uniting Communities Together”
Cambridgeshire and Peterborough
Neighbourhood Watch
Annual Conference
WELCOMEEddie Cloke, Chairman
Cambridgeshire Executive NHW
Cambridgeshire and
Peterborough
Neighbourhood Watch
Annual Conference
Neighbourhood Watch Awards Julie Spence, Chief Constable
Cambridgeshire Constabulary
Cambridgeshire and
Peterborough
Neighbourhood Watch
Annual Conference
Citizen Focused Policing Julie Spence, Chief Constable Cambridgeshire Constabulary
Julie SpenceChief Constable of Cambridgeshire
Neighbourhood Watch and the PoliceNeighbourhood Watch and the Police- Uniting Communities- Uniting Communities
Putting People at the Putting People at the Heart of Policing Heart of Policing
What is Citizen Focus1. Putting Citizens at the heart of policing
2. More than just neighbourhood policing Its all parts of policing , major crime to response policing
3. Designing services from the outside in
4. Listening to and actively seeking feedback to improve service
delivery
5. An honest dialogue
6. Positive Proactive Policing
7. Working with councils and partner agencies so all do their bit for
communities.
Re-orientate Ourselves Re-orientate Ourselves
Police First Policing (We Know Best)To
People First Policing (They Know Better)
BEST=
Public Set Standards +
Police Provided Expertise
Dilemma Dilemma
Reactive Policing V Proactive Policing
A Hindrance to Real Policing Real Policing
Focus on those who contact us
Reputation critical
Professional, added value expertise
Aids dialogueRe: reality of policing
Our Challenge Our Challenge
To Build Police Service Delivery Through
the Eyes of the Public
We Are: We Are:
• Developing market research to understand what citizens value
• Trying to design services according to public standards and tolerances
What the Public Said They WantedWhat the Public Said They Wanted (MRUK Research)(MRUK Research)
• A quick response• An explanation about what we have done• One phone call – if possible• Crime solved
– You know that this is not always possible – Turning up is a priority
• A positive attitude and to feel valued by our staff• Able to speak to the officer in the case• Patrols at weekends and nights.
CITIZEN FOCUS MYTHS CITIZEN FOCUS MYTHS GOOD CITIZEN FOCUS IS NOT:- FACE TO FACE CONTACT
SPENDING MORE TIME
BEING NICE
DOING EVERYTHING IN THE GUIDANCE/DOCTRINE
SOFT AND FLUFFY
DOING EVERYTHING THE CITIZEN WANTS
NEIGHBOURHOOD POLICING
CITIZEN FOCUS FACTS CITIZEN FOCUS FACTS
CITIZEN FOCUS IS ABOUT:-
ADULT/ADULT RELATIONSHIPS – LISTENING AND UNDERSTANDING
BEING RESPONSIVE TO CITIZENS’ VIEWS OF GOOD SERVICE
BEING FAIR
TREATING PEOPLE WITH INTEGRITY/RESPECT/SENSITIVITY
POSITIVE, PROACTIVE PROFESSIONAL POLICING
SUPPORTIVE DEVELOPMENT OF STAFF
The Policing PledgeTHE POLICE SERVICE IN ENGLAND AND WALES WILL SUPPORT LAW ABIDING CITIZENS ANDPURSUE CRIMINALS RELENTLESSLY TO KEEP YOU AND YOUR
NEIGHBOURHOODS SAFE FROM HARM. WE WILL:
1. Always treat you fairly with dignity and respect ensuring you have fair access to our services at a time that is reasonable and suitable for you.
2. Provide you with information so you know who your dedicated Neighbourhood Policing Team is, where they are based, how to contact them and how to work with them.
3. Ensure your Neighbourhood Policing Team and other police patrols are visible and on your patch at times when they will be most effective and when you tell us you most need them. We will ensure your team are not taken away from neighbourhood business more than is absolutely necessary. They will spend at least 80% of their time visibly working in your neighbourhood, tackling your priorities. Staff turnover will be minimised.
4. Respond to every message directed to your Neighbourhood Policing Team within 24 hours and, where necessary, provide a more detailed response as soon as we can.
5. Aim to answer 999 calls within 10 seconds, deploying to emergencies immediately giving an estimated time of arrival, getting to you safely, and as quickly as possible. In urban areas, we will aim to get to you within 15 minutes and in rural areas within [20] minutes.
6. Answer all non-emergency calls promptly. If attendance is needed, send a patrol giving you an estimated time of arrival, and:• If you are vulnerable or upset aim to be with you within 60 minutes.• If you are calling about an issue that we have agreed with your community will be a
neighbourhood priority (listed below) and attendance is required, we will aim to be with you within 60 minutes.
• Alternatively, if appropriate, we will make an appointment to see you at a time that fits in with your life and within 48 hours.
• If agreed that attendance is not necessary we will give you advice, answer your questions and / or put you in touch with someone who can help.
7. Arrange regular public meetings to agree your priorities, at least once a month, giving you a chance to meet your local team with other members of your community. These will include opportunities such as surgeries, street briefings and mobile police station visits which will be arranged to meet local needs and requirements. Your local arrangements can be found below.
8. Provide monthly updates on progress, and on local crime and policing issues. This will include the provision of crime maps, information on specific crimes and what happened to those brought to justice, details of what action we and our partners are taking to make your neighbourhood safer and information on how your force is performing.
9. If you have been a victim of crime agree with you how often you would like to be kept informed of progress in your case and for how long. You have the right to be kept informed at least every month if you wish and for as long as is reasonable.
10. Acknowledge any dissatisfaction with the service you have received within 24 hours of reporting it to us. To help us fully resolve the matter, discuss with you how it will be handled, give you an opportunity to talk in person to someone about your concerns and agree with you what will be done about them and how quickly.
We want to do our best for you but if we fail to meet our Pledge we will always explain why it has not been possible on that occasion to deliver the high standards
to which we aspire and you deserve.
Call Handling - 999 Calls
999 Calls
0
2000
4000
6000
8000
10000
12000
14000
16000
Discrete Months
Num
ber o
f cal
ls
70
80
90
100
% G
rade
of S
ervi
ce
Calls Answered Calls Abandoned Grade of Service
Public Calls Taken by FCR
0
1000
2000
3000
4000
5000
6000
7000
8000
Discrete Months
Num
ber o
f cal
ls
20
30
40
50
60
70
80
90
100
% G
rade
of S
ervi
ce
Calls Answered Calls Abandoned Grade of Service
Call Handling – Force Control Room
Public Calls Taken By PSC
0
5000
10000
15000
20000
25000
Discrete Months
Num
ber o
f Cal
ls
20.0
40.0
60.0
80.0
100.0
% G
rade
of S
ervi
ce
Calls Answered Calls Abandoned Grade of Service
Call Handling – Police Service Centre
Get on the Same Page Get on the Same Page
Publi
Publi
cc
PolicPolic
ee
Ipsos MORI – How the public want to get involved
- YOU
What We Can Do To Facilitate Involvement
Information Sources v Trustworthiness
What You Can Do For Us
• Reasonable challenge and demand
• Tell your Neighbourhood Team what information you want.
• Give positive and negative feedback
• Tell us what is going on
• Don’t be afraid to bring problems and possible solutions to us
• Understand policing can be complex , many think it is easy and we have a magic wand.
Together We Can Crack It
Thank You
Julie SpenceChief Constable
Cambridgeshire and
Peterborough
Neighbourhood Watch
Annual Conference
Neighbourhood Watch activityPolice activity at national
Level Mark CustertonHertfordshire Constabulary
Cambridgeshire and
Peterborough
Neighbourhood Watch
Annual Conference
Neighbourhood Watch activityN H W activity at national
Level Marion LewisChair Neighbourhood & HomeWatch
Network
CambridgeshireNeighbourhood Watch
31st January 2009
Neighbourhood Watch
Mark Custerson- NSGWINational Strategy Group for
Watch Issues
&Marion Lewis - NHWN
Neighbourhood & Home Watch Network (England & Wales)
Neighbourhood Watch
Neighbourhood Watch
The Neighbourhood Watch & Home Watch movement is the
single largest voluntary organisation in England &
Wales,with a presence in many neighbourhoods across the
country, and up to four million members.
Neighbourhood Watch exists to:Neighbourhood Watch exists to:
Cut crime and the opportunities for crime;Cut crime and the opportunities for crime;
Provide reassurance to local residents and Provide reassurance to local residents and reduce the fear of crime;reduce the fear of crime;
Encourage neighbourliness and closer Encourage neighbourliness and closer communities;communities;
Improve the quality of life for local residents.Improve the quality of life for local residents.
Neighbourhood Watch
NEW! National StructureNEW! National Structure
The new national body is made The new national body is made up from 10 regional up from 10 regional
representatives who are representatives who are democratically elected by democratically elected by
NHW members to ensure that NHW members to ensure that all grassroots members have all grassroots members have
a voice!a voice!
NEW!NEW!National BodyNational Body
‘NHWN’‘NHWN’
A new website has been built A new website has been built you to ensure that grassroots you to ensure that grassroots
members can be kept members can be kept informed and can contribute informed and can contribute to the national movement . to the national movement .
NEW!NEW!‘official’ national website‘official’ national website
www.mynhw.co.ukwww.mynhw.co.uk
A new free national newsletter is available for every member, just register your email address at www.mynhw.co.uk
A copy is also available to download and print for those who do not have internet access.
NEW! NEW! National Neighbourhood & National Neighbourhood &
Homewatch NewsletterHomewatch Newsletter
NEW! Training Toolkit
A new NHW Training Toolkit is A new NHW Training Toolkit is available to download from the available to download from the
website.website.
It has been produced by the Home It has been produced by the Home Office and the Association of Chief Office and the Association of Chief Police Officers (ACPO) in consultation Police Officers (ACPO) in consultation with Neighbourhood Watch volunteers.with Neighbourhood Watch volunteers.
This toolkit can be used by individuals This toolkit can be used by individuals to find out about all aspects of to find out about all aspects of Neighbourhood Watch.Neighbourhood Watch.
Find out what is happening Find out what is happening in your area……..in your area……..
As the elected Chair of this new As the elected Chair of this new organisation, I thank you for organisation, I thank you for
inviting us here today.inviting us here today.
I hope that the NHW members I hope that the NHW members of Cambridgeshire will ensure of Cambridgeshire will ensure
that you let us know what great that you let us know what great achievements you are making.achievements you are making.
Cambridgeshire and Peterborough
Neighbourhood Watch
Annual Conference
Saturday 31st January 2009“Uniting Communities Together”
Cambridgeshire and
Peterborough
Neighbourhood Watch
Annual Conference
B R E A KREFRESHMENTS IN FOYER
Cambridgeshire and
Peterborough
Neighbourhood Watch
Annual Conference
Policing Communities Together
Eddie ClokeChair CNHWEG
Policing Communities Together
Eddie ClokeChair, CNWEG
AIMS of NEIGHBOURHOOD WATCHNHW aims to:• Cut crime and the opportunities for crime and
anti-social behaviour• Provide reassurance to local residents and
reduce the fear of crime and anti-social behaviour
• Encourage neighbourliness and closer communities
• Improve the quality of life for local residents and tenants
•Engaging Communities in fighting crime (Home Office)
• Expectations by the public & by the Police• Is Cambridgeshire NHW “fit for purpose”?• How can we improve.• Cambridgeshire NHW Positives 2008• Cambridgeshire NHW Work in Progress
POLICING COMMUNITIES TOGETHER
As recent as June 2008 the Home Office made the following statement in relation to “Engaging
Communities in Fighting Crime”
Without public action, support and confidence, the Police and other criminal justice agencies CANNOT make communities safer.
HOWEVER,For the PUBLIC to play their part THEY NEED to see and
experience services that tackle crime effectively, give them confidence and back them up.
Local Police Unit/StationsLocal Police Unit/Stations
Regional Groups Police and NHW x 10Regional Groups
Police and NHW x 10
Neighbourhood & Home Watch Network (NHWN)
Neighbourhood Watch Group(National Level)
Neighbourhood & Home Watch Network (NHWN)
Neighbourhood Watch Group(National Level)
GrassrootsNeighbourhood Watch Schemes
GrassrootsNeighbourhood Watch Schemes
National Police Steering Group for Watch Issues (NPSGWI)Neighbourhood Watch Police Group
(National Level)
National Police Steering Group for Watch Issues (NPSGWI)Neighbourhood Watch Police Group
(National Level)
Local AssociationsDistrict/Borough LevelLocal Associations
District/Borough Level
NHW CO-ORDINATORSNHW CO-ORDINATORS
County/ Force AssociationsCounty/ Force
Associations
Police Force Leads x 43Police Force Leads x 43
Police Volunteers
National Strategy Group for Watch Issues (NSGWI)
National Strategy Group for Watch Issues (NSGWI)
Neighbourhood Watch National Structure
NHW Proposed Structure?NHW Schemes
members
Co-ordinators
March E
MarchW
MarchN
Dodd’ Wimbl’
March NHWAssociation
County NHW ExecGroup
March PoliceNPTs
March PoliceSector
CentralBCU
HeadquartersWatch
Development Group
Area Co-ordinators
Panels
POSITIVES• Member of the Eastern Region NHW Partnership • Member of the Cambridge Community Safety Partnership• Member of the Cambridge Resilience Voluntary Sector Sub-
Group• Active partnership work with the Police during “Not in My
Neighbourhood Week”• Co-ordinators Handbook Reviewed• Constitution Revised and approved by Charity Commission• NHW Volunteer Policy revised • Service Level Agreement signed
WORK IN PROGRESS
• Structure and Membership of the County Group• Communication Requirements • Involvement of NHW with Parish Councils• Involvement of youngsters in NHW as part of their
volunteer activity for their Duke of Edinburgh’s Award Scheme
• Bid by Southern BCU for funding to CDRP for support post
• Continued awareness training for NPTs
WHICH ONE IS OUR FUTURE? THE ONE ON THE RIGHT WE
HOPE
Cambridgeshire and Peterborough
Neighbourhood Watch
Annual Conference
Saturday 31st January 2009“Uniting Communities Together”
Cambridgeshire and
Peterborough
Neighbourhood Watch
Annual Conference
A Day in the Life of a NPT
Sgt Jerry TinsleyCambridgeshire Constabulary
NHW Conference31st January 2009
Sgt Jerry Tinsley
Peterborough West Neighbourhood Policing Sergeant
Writing’s on the wall for tear-aways
Published Date: 27 October 2008 AMONG the topics of heated discussion at the City
West Police Panel Meeting were bad parking, anti-social behaviour and graffiti.
More than 70 residents of Bretton, Westwood, Longthorpe and Ravensthorpe attended the meeting held at Jack Hunt School, in Netherton, Peterborough, on October 22, and certainly made sure their voices were heard on policing priorities.
Man hit by lorry 'in a critical condition‘
Published Date: 15 July 2008
A man remains in a critical condition after yesterday's accident on the A47 in Peterborough.
The man hit by the lorry was flow by air ambulance to Addenbrooke's Hospital in Cambridge with multiple leg fractures, head injuries and a possible punctured lung, where he remains in a critical condition this morning.
Drug raid Police made 100th arrest
Published Date: 08 November 2006
A SUSPECTED drug dealer got an early morning shock when police smashed their way into his home in Bretton, Peterborough.
After an extensive search of the terraced home a carrier bag, which police say contained cannabis worth about £2,800, was found in the freezer, along with growing equipment in the loft.
For Cambridgeshire police, this was their 100th successful raid in Peterborough, since they started the Door A Day campaign – a crackdown against Class A, B and C drugs and stolen property.
Helicopter crash near Wansford kills four
Special Report: Tragic helicopter crash
Published Date: 13 November 2008
On 2 May 2007, four people including local
businessman Phillip Carter were killed when their helicopter crashed near Wansford.
Burghley Horse Trials 2008 Published Date: 05 September 2008
NOT only is it one of the biggest sporting events the region has to offer, but it can also claim to be one of its social hotspots.
The Burghley Horse Trial three-day event is
well known for being a test of all-round horsemanship, and involves almost every activity of which the horse is capable.
The house is widely acknowledged to be the finest Elizabethan stately home in the country and provides the most spectacular backdrop for any horse trials in the world.
More than 145,000 people are expected to attend the show, which runs until Sunday.
Bretton Festival
Published Date: 21 July 2008
The Bretton Festival was bigger and better this year as hundreds of visitors flocked to enjoy its many attractions.
Revellers were spoilt for choice, and the
weather did not know what to do either, alternating between flash downpours and blazing sunshine.
The festival, which was held at Bretton Park was started at 1pm on Saturday (July 19), by Mayor of Peterborough Pat Nash.
Villagers get speed guns
Published Date: 04 September 2008 VILLAGERS will soon be bringing peace and
tranquility back to their rural retreats – with the help of hi-tech speed guns.
Speeding motorists ignoring the signs asking them to slow down as they approach havens such as Glinton and Barnack will soon have more to contend with when volunteers armed with the trapping devices take to the streets.
As revealed in The Evening Telegraph, the police-backed scheme Speedwatch is being launched in the city west area, as discussed at the Rural Open Police Panel Meeting at Sutton Village Church last night.
Cops on trail of mini-moto yobs
Published Date: 26 June 2008 POLICE in Peterborough have been using
specially-built trail bikes to catch nuisance riders on mini-motos and motorbikes.
Twenty minimotos and motorbikes that were being ridden illegally have been seized and crushed and their riders arrested in the last three months.
The new trail bikes make it easier for police to pursue bikes being illegally used on dirt tracks, small paths and underpasses, particularly in Bretton and Paston.
Cambridgeshire and
Peterborough
Neighbourhood Watch
Annual Conference
How NHW can help themselves
Carol Aston Cambridgeshire Constabulary
Helping NHW help themselves
Carol Aston, Community Safety Officer
Northern Division Cambridgeshire Police
Never forget …….Each Neighbourhood Watch scheme is different, depending on area and what people living there want and need …..
Communication with your scheme
What do you see?
Who/what are my contacts?
Is it all about the internet?
0845 456 456 4• contact with your local team
• information about local police panel meetings
• crime prevention advice and materials
• reporting incidents
• who is my local NHW?
• how do I start up a scheme?
Cambridgeshire and Peterborough
Neighbourhood Watch
Annual Conference
Saturday 31st January 2009“Uniting Communities Together”
Cambridgeshire and
Peterborough
Neighbourhood Watch
Annual Conference
A N Y Q U E S T I O N S
P A N E L
Cambridgeshire and
Peterborough
Neighbourhood Watch
Annual Conference
Closing Address
Eddie ClokeChair CNHWEG