caloocan city citizen’s charter · aloo an ity itizen’s harter iii mission “caloocan city is...

CALOOCAN CITY CITIZEN’S CHARTER

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CALOOCAN CITY

CITIZEN’S

CHARTER


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VISION

“The Historic City of

Caloocan, center of

sustainable economic

growth, peopled by

resilient, peace-loving and

dynamic communities,

living in a safe and

ecologically balanced

environment, served by a

government that gives the

highest value to the need

of its citizens”.


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MISSION

“Caloocan City is centered on developing an investor-friendly

environment that will create jobs for its constituents, a vibrant

public and private partnership that ensures and sustains efficient,

timely and responsive delivery of services, such as health,

education and infrastructure that will result in an orderly

community and healthy environment, through an uncompromising

People First Policy

(TAO ANG UNA)”.

Hon. Mayor OSCAR G. MALAPITAN

6 Pillars of Development

Education

Health and Social Services

Crime Prevention and Anti-Drug Campaign

Infrastructure and Community Development

Investment, Business and Job Generation

Good Governance


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TABLE OF CONTENTS

FAST FACTS ............................................................................................................................................... 1

WHAT’S IN THE NAME? .......................................................................................................................... 1

HISTORY IN RETROSPECT .................................................................................................................... 1

THE MAKING OF A CITY ......................................................................................................................... 2

GEOGRAPHY AND LOCATION ............................................................................................................. 2

TERRITORIAL COMPOSITION ........................................................................................................................ 3

DEMOGRAPHY ........................................................................................................................................... 4

COMPARATIVE POPULATION HISTORY ............................................................................................. 4

POPULATION SIZE ................................................................................................................................... 4

SOCIO-ECONOMIC PROFILE ............................................................................................................... 7

HEALTH ....................................................................................................................................................... 7

EDUCATION ............................................................................................................................................... 8

PROTECTIVE SERVICES ........................................................................................................................ 8

BUSINESS PERMIT AND LICENSING SERVICES ...................................................................... 9

CITY ENGINEERING DEPARTMENT .............................................................................................. 19

CITY HEALTH DEPARTMENT ........................................................................................................... 21

OFFICE OF THE CITY BUILDING OFFICIAL .............................................................................. 24

TRICYCLE AND PEDICAB REGULATORY SERVICES ............................................................ 30

BUREAU OF FIRE PROTECTION ..................................................................................................... 33

BUSINESS OBSTRUCTION CLEARANCE DIVISION .............................................................. 36

CITY GENERAL SERVICES OFFICE ............................................................................................... 37

CIVIL REGISTRY DEPARTMENT ..................................................................................................... 39


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OFFICE OF THE LAND USE AND ZONING ADMINISTRATION.......................................... 46

PEOPLE’S LAW ENFORCEMENT BOARD .................................................................................... 52

PHILIPPINE NATIONAL POLICE ..................................................................................................... 53

CITY ASSESSOR’S OFFICE ................................................................................................................ 55

CITY TREASURER’S OFFICE ............................................................................................................ 67

BARANGAY SECRETARIAT ............................................................................................................... 71

CALOOCAN CITY DISASTER RISK REDUCTION AND MANAGEMENT OFFICE ........ 74

CALOOCAN CITY MEDICAL CENTER ........................................................................................... 76

CALOOCAN CITY NORTH MEDICAL CENTER .......................................................................... 82

CALOOCAN WATERWORKS SYSTEM (PATUBIG) .................................................................. 87

CITY ACCOUNTANT’S OFFICE ........................................................................................................ 88

CITY BUDGET DEPARTMENT .......................................................................................................... 91

CITY LEGAL DEPARTMENT .............................................................................................................. 95

CITY LIBRARY SERVICES.................................................................................................................. 97

CITY PLANNING AND DEVELOPMENT DEPARTMENT ...................................................... 100

CITY SOCIAL WELFARE DEPARTMENT .................................................................................... 103

COMMUNITY RELATIONS SERVICES ........................................................................................ 119

CULTURAL AFFAIRS AND TOURISM OFFICE ........................................................................ 121

CITY ENVIRONMENTAL MANAGEMENT OFFICE ................................................................. 122

EXECUTIVE DIRECTION ................................................................................................................... 124

HUMAN RESOURCES MANAGEMENT SERVICES ................................................................. 137

INFORMATION TECHNOLOGY SERVICES ............................................................................... 143

INTERNAL AUDIT SERVICES OFFICE ........................................................................................ 145

LABOR AND INDUSTRIAL RELATIONS SERVICES .............................................................. 147


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LIGA NG MGA BARANGAY .............................................................................................................. 154

OFFICE FOR THE URBAN POOR ................................................................................................... 156

OFFICE OF THE CITY ADMINISTRATOR................................................................................... 159

OFFICE OF THE CITY VETERINARIAN ...................................................................................... 162

OFFICE OF THE SENIOR CITIZENS AFFAIRS ........................................................................ 166

OFFICE OF THE VICE MAYOR ....................................................................................................... 168

PARKS AND RECREATION SERVICES ....................................................................................... 169

PUBLIC INFORMATION DIVISION ................................................................................................ 170

SANGGUNIANG PANLUNGSOD ..................................................................................................... 171

TRAFFIC ADJUDICATION BOARD DIVISION .......................................................................... 173

UNIVERSITY OF CALOOCAN CITY .............................................................................................. 174

PROCEDURE FOR FILING COMPLAINTS .................................................................................. 178

THROUGH e-mail OR FACEBOOK ACCOUNT ................................................................................ 178

THROUGH TEXT MESSAGE ............................................................................................................... 178

ANTI-RED TAPE ACT OF 2007 ....................................................................................................... 179

IMPLEMENTING RULES AND REGULATIONS ........................................................................ 186

TRANSPARENCY SEAL ..................................................................................................................... 197

DIRECTORY ............................................................................................................................................ 198

LOCAL GOVERNMENT OFFICES ............................................................................................... 198

(DEPARTMENTS) .............................................................................................................................. 201

NATIONAL GOVERNMENT OFFICES ...................................................................................... 207

BARANGAY OFFICIALS ................................................................................................................. 212


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FAST FACTS

WHAT’S IN THE NAME?

From its beginning as a humble barrio of the town of Tondo located in a ‘libis’ (lowland), it became known as ‘Libis Espina’ or ‘Aromahan’.

Originating either from the Tagalog word ‘look’ meaning bay or ‘sulok’ meaning corner. Caloocan might have meant ‘nasa sulok’ or in the corner since Caloocan is located where the ends of the old town of Tondo and Tambobong (now Malabon) meet.

HISTORY IN RETROSPECT

At the end of the 18th century, the fishermen of Aromahan climbed the hills to open homesteads in Caloocan. Here, the land was free of thorny plants that infested the banks/ shorelines and although the hill was naturally stony, some form of agriculture was possible and fishermen became farmers.

In 1815, Caloocan was separated from Tondo and became an independent municipality. Its original territory extended to the foothills of Marikina, San Mateo and Montalban in the east; from Tinajeros, Tanza and Tala Rivers in the North; San Francisco del Monte, Sampalok, Sta. Cruz and Tondo in the south; and Dagat-Dagatan or Aromahan in the west.

The first settlers of Libis Espina, mostly oppressed people from Tondo, fought the landlords of Hacienda de Maysilo, the upper lands of the Dagat-dagatan area, the battle for terrestrial rights went on for almost a hundred years.

On August 30 1896, the Katipuneros led by Gat Andres Bonifacio aided them in the rebellion against their oppressors in what is now known as the “Cry of Balintawak”.

The Filipino forces in Caloocan participated actively in Intramuros siege of the Spanish forces in Manila until their surrender to the Americans on August 13, 1898.


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On January 11, 1899, the people of Caloocan showed resistance to coming to terms with the Americans, who were bent on extending their supremacy over the country.

The men of Caloocan fought the new invaders on February 23, 1899, victory eluded the local troops on the pretext of Gen. Antonio Luna’s rift with Aguinaldo’s loyalists.

THE MAKING OF A CITY

In 1901, under the American Regime, Caloocan became one of the towns of the Province of Rizal. Due to the consolidation of several municipalities, Novaliches became part of Caloocan pursuant to Act 942, as amended by Acts 984 and 1008 of the Philippine Commission.

In 1939, pursuant to Commonwealth Act 502, which created Quezon City as Capital of the Philippines, Caloocan lost the following barrios or sitios, namely: Balingasa, Kaingin, Kangkong, La Loma, Malamig, Matalahib, Masambong, San Isidro, San Jose, Santol and Tatalon.

In 1949, boundaries of Quezon City were redefined pursuant to Republic Act 392 as recommended by the Capital City Planning Commission. Caloocan again lost several barrios, namely: Baesa, Bagbag, Bahay-Toro, Banlat, Novaliches, Pasong Tamo, San Bartolome and Talipapa. This explains why the City of Caloocan has two separate territories.

In 1961, the late Mayor Macario B. Asistio, Sr., led the people of Caloocan to turn the historic town into a city through a plebiscite held in accordance with House Bill 6038, which was passed and approved by both chambers of the defunct Philippine Congress.

On February 16, 1962 Caloocan was inducted into Cityhood

GEOGRAPHY AND LOCATION

Caloocan has a combined total land area of 5,333.40 hectares and is located at the northern part of the National Capital Region (NCR, Region IV-A).

The city is divided into two geographic locations, namely: South Caloocan, with an area of 1,362.50 hectares and North Caloocan, with an area of 3,970.90 hectares.

Map No. G-2

Original Territorial Boundaries


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South Caloocan is bounded on the north-northwest by Valenzuela, Malabon and Navotas; on the east by Quezon City; and on the south by the City of Manila. The greatest length, north to south of the boundaries is about six kilometers and the greatest width, east to west is seven kilometers.

North Caloocan, on the other hand, is bounded on the north-northwest by the province of Bulacan; on the south-southeast by Quezon City; and southwest by Valenzuela. Its extreme southern boundary is about 1.7 kilometers apart from the northern extreme boundary of South Caloocan. The greatest length, north to south of the boundaries is

eight kilometers and the greatest width, east to west is ten kilometers. TERRITORIAL COMPOSITION

The City of Caloocan is divided into two political boundaries, namely: District 1 and District 2.

District 1 is composed of 70 barangays, which include Barangays 1 to 4, 77 to 85 and 132 to 188.

District 2 is composed of 118 barangays, which include Barangays 5 to 76 and 86 to 131.

The two districts are furher divided into 16 zones, which is composed of 188 barangays. The breakdown is as follows:

Zone 01 – Barangay 01 – 12 Zone 09 – Barangay 094 – 105









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DEMOGRAPHY

COMPARATIVE POPULATION HISTORY

2000 2010 2015

POPULATION GROWTH

RATE POPULATION

GROWTH RATE

POPULATION GROWTH

RATE

PHILIPPINES 76,504,077 2.36% 92,337,852 1.90% 100,979,303 1.72%

NCR 9,932,560 1.06% 11,855,975 1.78% 12,877,253 1.58%

CALOOCAN CITY 1,177,604 3.06% 1,489,040 2.37% 1,583,978 1.18%

As of the latest NSO census in 2015, the city’s total population is 34.5% higher from the census of 2000.

Caloocan’s Population ranks 3rd among the cities and municipality in NCR.

POPULATION SIZE1

2015 (Actual) 2016 (Projected)

NCR 12,877,253 13,339,763

Caloocan 1,583,978 1,621,715

% of Pop. to NCR 12.30% 12.16%

ANNUAL GROWTH RATE 2010–2015 1.18 %

NUMBER OF YEARS TO DOUBLE 2015 POPULATION 59.9 Years

IT IS PROJECTED THAT BY YEAR 2025 THE POPULATION OF CALOOCAN WILL REACH

1,781,871

Division 2010 (Actual) 2016 (Projected)

By Geographical Location

North Caloocan 998,887 1,022,685

South Caloocan 585,091 599,030

By Political District

District I 1,193,419 1,221,851

District II 390,559 399,864

1 *Source: Census of Population and Housing – August 1, 2015, Philippine Statistics Authority


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POPULATION DISTRIBUTION BY AGE GROUP AND SEX

Year 2015

MEDIAN AGE: 23.26 years old

SCHOOL GOING AGE POPULATION Year 2015

AGE GROUP

TOTAL MALE FEMALE ENROLLMENT

RATE

3-5 101,567 52,521 49,046 No Data

6-11 203,649 105,402 98,247 87.69%

12-15 131,723 67,094 64,629 81.60%

16-17 65,106 32,267 32,839 -

18-21 132,393 64,730 67,663 No Data

Total 634,438 322,014 312,424

(17,983)

(69,766)

(85,977)

(84,065)

(79,334)

(75,147)

(70,330)

(64,893)

(55,410)

(50,089)

(42,233)

(34,241)

(24,205)

(16,303)

(8,645)

(5,583)

(2,800)

(1,873)

17,089

65,676

79,880

80,165

81,207

77,918

72,757

64,914

54,842

50,051

43,141

35,057

25,450

18,778

10,742

8,298

4,807

4,330

under 1

1-4

5-9

10-14

15-19

20-24

25-29

30-34

35-39

40-44

45-49

50-54

55-59

60-64

65-69

70-74

75-79

80+

Male Female


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WORKING AGE POPULATION2 Year 2015

STATUS NCR CALOOCAN

TOTAL LABOR FORCE 8,288,000 1,036,878

ECONOMICALLY ACTIVE 62.4% 65.46%

EMPLOYMENT 92.8% 90.45%

UNEMPLOYMENT 7.2% 9.55%

UNDEREMPLOYMENT 12.9% 10%

DEPENDENCY AGE STRUCTURE (2015 Actual Census)

AGE GROUP POPULATION % SHARE

0 - 4 170,317 10.79%

5 -14 329,717 20.82%

15 - 64 1,036,878 65.46%

65 AND OVER 2.97% 2.97% Note: 15 -64 years old – Working Age

53 out of every 100

individuals are part of the working group.

NUMBER OF HOUSEHOLDS3

2015 367,878

2017 377,143

AVERAGE HOUSEHOLD SIZE

2015 4.3 member/ household

2017 4.3 member/household

HOUSEHOLD DENSITY(per square hectare)

2015 68.98 households/ sq. hectare

2017 70.71 households/ sq. hectare

2 PSA Labor Force Survey October 2015 3 Census of Population and Housing - May 1, 2010, National Statistics Office (September 27, 2012 Official Release)


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SOCIO-ECONOMIC PROFILE

HEALTH4

4 Source: Caloocan Health Department

NUMBER OF MEDICAL FACILITIES

Government Hospitals (with one special hospital) 3

Private Hospitals 12

Health Centers 45

Lying-in 2


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EDUCATION5

EDUCATIONAL INSTITUTIONS*

Day Care Centers 220 Elementary 256

Public 54

Private 201

High School 109

Public 31

Private 78

College 22

Public 1 (4 Campuses)

Private 21

Vocational 42

Public 1 (4 Campuses)

Private 41

PROTECTIVE SERVICES6

POLICE FORCE

Number of Policeman 892

Number of Police Station

Headquarters 1

Sub-stations 8

Police/ Population Ratio* 1:1,922

FIREFIGHTERS

Number of Firemen 171

Number of Fire Stations

Central 1

Sub-station 10

Firefighters/ Population Ratio* 1:10,024

5 SY 2016 – 2017. DepED Division Office, City of Caloocan 6 2016 POC Annual Reports


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BUSINESS PERMIT AND LICENSING SERVICES

FUNCTIONAL STATEMENT: Regulate and monitor all business establishments operating in the City to ensure their

compliance with applicable laws, standards, issuances, laws and regulations.

FRONTLINE SERVICES ISSUANCE OF BUSINESS STATUS CERTIFICATION STEP 1 File letter of request from Business Permits and Licensing Office (BPLO)

SERVICE PROVIDER Felman V. Pagtalunan Roderick Pablo

Allan Bartolome

DURATION 1 minute

REQUIRED DOCUMENTS Letter of request

REQUIRED FEES None STEP 2 Verification of records

SERVICE PROVIDER Florante Enriquez Catherine Ann Torres DURATION 5 minutes REQUIRED DOCUMENTS Letter of request

STEP 3 Payment of fees (BPLO issues Order of Payment and instructs the client to pay at CTO)

SERVICE PROVIDER City Treasurer's Office Collection Clerk

REQUIRED DOCUMENTS Order of Payment

Patient Gov't. Agencies Others REQUIRED FEES P 20.00 P 20.00 P 100.00 STEP 4 Preparation and print of certification PERSON/S RESPONSIBLE Ma. Ethel Christine S. Din DURATION 6 minutes REQUIRED DOCUMENTS Official Receipt and other required documents STEP 5 Releasing of Certification SERVICE PROVIDER Felman V. Pagtalunan Roderick Pablo Allan Bartolome DURATION 30 seconds REQUIRED DOCUMENTS Official Receipt and other required documents


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FRONTLINE SERVICES ISSUANCE OF MAYOR'S PERMIT ON OCCUPATION STEPS 1 Fill out Application Form and issuance of Order of Payment SERVICE PROVIDER Marichu Tan DURATION 5 minutes REQUIRED DOCUMENTS Birth Certificate, Police/ NBI Clearance, Health Certificate STEPS 2 Payment of fees SERVICE PROVIDER City Treasurer’s Office Collection Clerk DURATION 5-15 minutes REQUIRED DOCUMENTS Order of Payment REQUIRED FEES P 100.00 STEPS 3 Encode information SERVICE PROVIDER Marichu Tan DURATION 10 minutes REQUIRED DOCUMENTS Official Receipt with Application Form and requirements STEPS 4 Print Mayor’s Permit on Occupation SERVICE PROVIDER Marichu Tan DURATION 5 minutes STEPS 5 Release Mayor’s Permit on Occupation SERVICE PROVIDER Marichu Tan DURATION 5 minutes

FRONTLINE SERVICES ISSUANCE OF TRUE COPY OF BUSINESS / MAYOR'S PERMIT FRONTLINE SERVICES ISSUANCE OF TRUE COPY OF BUSINESS/ MAYOR'S PERMIT STEPS 1 Submission of documents

SERVICE PROVIDER Felman V. Pagtalunan Allan Bartolome Roderick Pablo DURATION 1 minute REQUIRED DOCUMENTS Original and photocopy of Business/ Mayor's Permit REQUIRED FEES P 20.00 per copy

STEPS 2 Payment of fees (BPLO issues Order of Payment and instructs the client to pay at CTO)

SERVICE PROVIDER City Treasurer's Office Collection Clerks REQUIRED DOCUMENTS Order of Payment STEPS 3 Verification/ check documents at the counter

SERVICE PROVIDER Michelle T. Esmao DURATION 1 minute REQUIRED DOCUMENTS Official Receipt, Original/ Photocopy of business/ Mayor’s Permit

STEPS 4 Certification of True Copy of Business/ Mayor’s Permit

SERVICE PROVIDER Atty. Emmanuel Emilio P. Vergara - City Gov’t. Asst. Dept. Head II Michelle T. Esmao Maria

DURATION 1 minute REQUIRED DOCUMENTS Official Receipt, Original/ Photocopy of business/ Mayor’s Permit STEPS 5 Release

SERVICE PROVIDER Felman V. Pagtalunan Roderick Pablo Allan Bartolome DURATION 1 minute


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FRONTLINE SERVICES ISSUANCE OF BUSINESS/ MAYOR'S PERMIT New Application (Low Risk)

REQUIRED FEES Variable based on capital, type of business, number of employees and area of business

STEP 1

Assessment Receiving of verified and duly accomplished application form and other required documents for Encoding and Assessment/Computation of tax and regulatory fees

SERVICE PROVIDER

Felman V. Pagtalunan Alan Bartolome Roderick Pablo Leonila D. Asistio Maria Jean Sanchez

Florecita Crudo Teresita Pulmano Michelle Esmao Ma. Verena Mendoza

Marelyn Galing Ma. Corazon Arcadio Adelina Cano Gloria Sibal

DURATION 25 minutes STEP 2 Payment of Assessed Fees

SERVICE PROVIDER CTO’s Collection Clerk

STEP 3 Receive Application with complete requirements for Printing and Releasing of Mayor’s Permit on Business

SERVICE PROVIDER Florante Enriquez Vincent Noveno Catherine Ann Torres

DURATION 3 minutes

REQUIRED DOCUMENTS REQUIRED DOCUMENTS

1. A) SINGLE PROPRIETORSHIP Department of Trade & Industry (DTI) Registration

B) CORPORATION/ PARTNERSHIP/ FOUNDATION Securities & Exchange Commission (SEC) Registration Articles of Incorporation/ Partnership

C) COOPERATIVE Cooperative Development Authority (CDA) Registration

2. Barangay Clearance 3. Community Tax Certificate (Cedula) 4. A) If Place of Business is OWNED – Photocopy of Original/ Transfer

Certificate of Title (OCT/ TCT) B) If place of business is RENTED – Photocopy of Contract of Lease

5. Public Legal Liability Insurance 6. Picture of Establishment with sketch of location

outside view with SIGNBOARD

inside view SPECIAL REQUIREMENTS: Financial Institutions (Banks/ Pawnshops/ Foreign Exchange Dealer/ Money Changer/ Lending/ Remittance Agents)

BSP Certificate of Registration or Authority to Operate

Bank Deposit Certificate (P 500,000.00)

Employment Agency/ Manpower/ Recruitment

For Local Employment only – DOLE Registration

For Overseas Employment – POEA Registration Security Agency: PNP License to Operate Water Station

Portability Test


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Physico-Chemical

Permit to Operate from DOH Drugstore

BFAD License to Operate

PRC Certificate of Pharmacist Repair Shop

DTI Accreditation Birthing House/ Maternity

Philhealth Accreditation Warehouse

Main Office Permit Franchised Business: Franchise Agreement *Order of Payment, Application Form and other documents stated above. Official Receipt, Sanitary Permit, Application Form and other documents stated above. Business/ Mayor’s Permit, Official Receipt, Sanitary Permit, Application Form and other documents stated above.

FRONTLINE SERVICES ISSUANCE OF BUSINESS/ MAYOR'S PERMIT New Application (High Risk)

REQUIRED FEES Variable based on capital, type of business, number of employees and area of business

STEP 1

Verification of applicant's previous record and/ or apprehension - if found to be a delinquent taxpayer, or not a new applicant or with

apprehension: the applicant is required to settle all delinquencies before applying for a new business

- if no record was found, proceed to receiving area for proper assistance of the application

*Applicant is advised to secure Locational Clearance at the Office of Land Use and Zoning Administration

SERVICE PROVIDER Florante Enriquez Vincent Noveno Catherine Ann Torres

DURATION 5-10 minutes

STEP 2 Receive of verified and duly accomplished application form and other required documents

SERVICE PROVIDER Roderick Pablo Allan Bartolome

DURATION 5 minutes STEP 3 Inspection

SERVICE PROVIDER

Emmanuel De Regla Ryan T. Santos Cesar Estrella

Roderick Pablo Raul Gonzales Renato Dela Cruz

Ramon Garcia Bayani Yang Joselito Alcaraz, Jr.

DURATION 1-2 days

STEP 4 Follow steps 3 to 13 stated in the Low Risk category

REQUIRED DOCUMENTS

Variable based on capital, type of business and number of employees 1. Required documents for:

A. SINGLE PROPRIETORSHIP Department of Trade & Industry (DTI) Registration


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B. CORPORATION/ PARTNERSHIP/ FOUNDATION Securities & Exchange Commission (SEC) Registration Articles of Incorporation/ Partnership

C. COOPERATIVE Cooperative Development Authority (CDA) Registration

2. Barangay Clearance 3. Community Tax Certificate (Cedula) 4. A. If place of business is OWNED – Photocopy of Original/ Transfer

Certificate of Title (OCT/ TCT) B. If place of business is RENTED – Photocopy of Contract of Lease 5. Public Legal Liability Insurance 6. Picture of Establishment with sketch of location

outside view with SIGNBOARD

inside view ADDITIONAL REQUIREMENTS: Mfg./ Dealer/ Importer of TOYS

License to Operate from Bureau of Health Devices & Technology (BHDT) of DOH

Gasoline Station

Cert. of Compliance (COC)

Dept. of Energy LPG Dealer/ Retailer

Standard Compliance Cert. (SCC)

Dept. of Energy Guns & Ammunition

PNP Clearance Advertising

Building Permit Videoke Bars/ Clubs

Health Certificate

Occupational Permit Learning Institution

Department of Education Registration Transport Service

LTFRB Franchise Pest Control

Fertilizer and Pesticides Authority General Contractor

PCAB License Car Washing

Clearance/ Permits from Laguna Lake Development Authority (LLDA) Rice Dealer

National Grains Authority Chemical Mfg./ Dealer/ Storage

PDEA License to Handle Controlled Precursors and Essential Chemicals Soap/ Cosmetics Mfg./ Dealer


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BFAD License to Operate

Certificate of Product Registration Customs Brokerage

Bureau of Customs License Video Rental Services

Videogram Permit Real Estate Lessor

Occupancy Permit Mining Industry

DENR Clearance Messengerial and Courier Services

DOTC Permit Telecommunications Services

National Telecommunications Commissions Clearance (NTCC) SUBJECT TO LOCATIONAL CLEARANCE

1. Manufacturing 2. Internet Café/ Computer Rental 3. Billiard Halls 4. Gas Station 5. LPG Retailer/ Dealer 6. Lotto 7. OTB 8. KTV/ Bars 9. Malls/ Commercial Complex 10. Cemetery/ Columbarium/ Mortuary 11. Slaughter House 12. Bus/ Jeepney Terminal with DPSTM Clearance 13. Junkshop/ Scrap material with DPSTM Clearance 14. Trucking Service with DPSTM Clearance 15. Vulcanizing/ Galvanizing with DPSTM Clearance 16. Auto/ Truck Repair Shop with DPSTM Clearance 17. Machine Shop 18. Cell Site 19. Funeral Parlor 20. Car Wash 21. Schools 22. Silkscreen Printing

FRONTLINE SERVICES RENEWAL BUSINSS/ MAYOR’S PERMIT (JAN. 2-20) STEP 1 Provision of Application Form, basic information and list of requirements REQUIRED FEES Variable based on gross receipts SERVICE PROVIDER Bayani Yang Emmanuel De Regla DURATION 1 minute

REQUIRED DOCUMENTS

Barangay Clearance Community Tax Certificate(Cedula) Comprehensive General Liability Insurance


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Additional requirement for High Risk Business Locational Clearance and other special requirements

STEP 2 Receive SERVICE PROVIDER Roderick Pablo Allan Bartolome DURATION 5 minutes REQUIRED DOCUMENTS Application Form and other documents stated above STEP 3 Encode Application Form SERVICE PROVIDER Florante Enriquez

Ma. Ethel Christine S. Din Catherine Ann C. Torres Vincent Noveno

DURATION 5 minutes REQUIRED DOCUMENTS Application Form and other documents stated above STEP 4 Assessment/ Computation of tax and regulatory fees SERVICE PROVIDER Leonila Asistio

Maria Jean Sanchez Florecita Crudo

Teresita Pulmano Michelle Esmao Ma. Verena Mendoza

Ma. Corazon Arcadio Adelina Cano

REQUIRED DOCUMENTS Application Form and other documents stated above STEP 5 Payment SERVICE PROVIDER City Treasurer’s Office REQUIRED DOCUMENTS Order of Payment, Application Form and other documents stated above STEP 6 Sanitary Permit SERVICE PROVIDER Sanitation Division

REQUIRED DOCUMENTS Official Receipt, Order of payment ,Application Form and other documents stated above

STEP 7 Fire Certificate SERVICE PROVIDER Bureau of Fire Protection

REQUIRED DOCUMENTS Previous Fire Certificate, Sanitary Permit, Official Receipt, Order of Payment, Application Form and other documents stated above

STEP 8 Receive Application Form together with the Sanitary Permit, Official Receipts and the necessary requirements

SERVICE PROVIDER Cesar Estrella Renato M. Dela Cruz

DURATION 5 minutes

STEP 9 Print of Business/ Mayor’s Permit SERVICE PROVIDER Carmenlina F. Espiritu


REQUIRED DOCUMENTS

Locational Clearance and other special requirements, Fire Certificate, Sanitary Permit, Official Receipt, Order of Payment, Application Form and other documents stated above

STEP 10 Final check/ review of all documents/ requirements needed

SERVICE PROVIDER Ryan T. Santos Roxanne Iglesia Felman Pagtalunan DURATION 5 minutes

REQUIRED DOCUMENTS

Business/ Mayor’s Permit, Locational Clearance and other special requirements, Fire Certificate, Sanitary Permit, Official Receipt, Order of Payment, Application Form and other documents stated above

STEP 11 Sign/ Approval of Business Permit

SERVICE PROVIDER Atty. Emmanuel Emilio P. Vergara (CGADH II) DURATION 5 minutes


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REQUIRED DOCUMENTS


STEP 12 Record of Business/ Mayor’s Permit for release

SERVICE PROVIDER Michelle Esmao DURATION 5 minutes

REQUIRED DOCUMENTS


STEP 13 Release of Business/ Mayor’s Permit SERVICE PROVIDER Noel Sanchez

DURATION 10 minutes

FRONTLINE SERVICES RENEWAL BUSINESS/ MAYOR’S PERMIT (ORDINARY PERIOD)

REQUIRED FEES Variable based on gross receipts

STEP 1

Provision of Application Form, basic information and list of requirements Receive the duly accomplished Application Form and other required documents

SERVICE PROVIDER Roderick Pablo Allan Bartolome DURATION 8 minutes

REQUIRED DOCUMENTS

Barangay Clearance, Community Tax Certificate (Cedula), Comprehensive General Liability Insurance, additional requirement for High Risk Business, Locational Clearance and other special requirements

STEP 2 Encode Application Form

SERVICE PROVIDER Florante Enriquez Ma. Ethel Christine S. Din

Catherine Ann Torres Vincent Noveno

DURATION 3 minutes REQUIRED DOCUMENTS Application Form and other documents stated above STEP 3 Assessment/ Computation of tax and regulatory fees

SERVICE PROVIDER

Leonila Asistio Maria Jean Sanchez Florecita Crudo

Teresita Pulmano Michelle Esmao Ma. Verena Mendoza

Ma. Corazon Arcadio Adelina Cano

DURATION 5 minutes REQUIRED DOCUMENTS Application Form and other documents stated above

STEP 4 Review/ Approval of the Assessment


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SERVICE PROVIDER Ryan T. Santos Roxanne Iglesia Felman Pagtalunan

DURATION 5 minutes REQUIRED DOCUMENTS Order of Payment, Application Form and other documents stated above

STEP 5 Payment

SERVICE PROVIDER City Treasurer’s Office REQUIRED DOCUMENTS Order of Payment, Application Form and other documents stated above

STEP 6 Sanitary Permit SERVICE PROVIDER Sanitation Division

REQUIRED DOCUMENTS Official Receipt, Order of Payment, Application Form and other documents stated above

STEP 7 Print the Business/ Mayor’s Permit SERVICE PROVIDER Carmenlina F. Espiritu


REQUIRED DOCUMENTS Sanitary Permit, Official Receipt, Order of Payment, Application Form and other documents stated above

STEP 8 Sign/ Approval of Business/ Mayor’s Permit

SERVICE PROVIDER Atty. Emmanuel Emilio P. Vergara (CGADH II)

DURATION 5 minutes

REQUIRED DOCUMENTS Business/ Mayor’s Permit, Sanitary Permit, Official Receipt, Order of Payment, Application Form and other documents stated above

STEP 9 Record the Business/ Mayor’s Permit for release PERSON RESPONSIBLE Michelle Esmao DURATION 5 minutes

STEP 10 Release of Business/ Mayor’s Permit SERVICE PROVIDER Noel Sanchez

DURATION 10 minutes

FRONTLINE SERVICES AMENDMENT OF BUSINESS/ MAYOR’S PERMIT REQUIRED FEES P 100.00 STEP 1 File letter of request from Business Permits and Licensing Office (BPLO)

SERVICE PROVIDER Roderick Pablo Allan Bartolome DURATION 1 minute

REQUIRED DOCUMENTS

Letter of request Original Business/ Mayor’s Permit Deed of Sale or Transfer of Rights for Change of Ownership For Change of Business Name - DTI Registration For Change of Address - Barangay Clearance and Contract of Lease For Change of Business Organization - SEC Registration (from Single to Corp.)

STEP 2 Payment of fees (BPLO issues Order of Payment and instructs the client to pay at CTO)

SERVICE PROVIDER City Treasurer’s Office REQUIRED DOCUMENTS Order of Payment STEP 3 Update/ Encode necessary information to amend/ change

SERVICE PROVIDER Florante Enriquez Ma. Ethel Christine S. Din

Catherine Ann Torres Vincent Noveno

DURATION 3 minutes


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REQUIRED DOCUMENTS Official Receipt and other required documents

STEP 4 Print of amended Business/ Mayor’s Permit SERVICE PROVIDER Carmenlina F. Espiritu

DURATION 5 minutes

REQUIRED DOCUMENTS Official Receipt and other required documents STEP 5 Sign/ Approval of Business/ Mayor’s Permit

SERVICE PROVIDER Atty. Emmanuel Emilio P. Vergara (CGADH II) DURATION 5 minutes REQUIRED DOCUMENTS Business/ Mayor’s Permit, Official Receipt and other required documents

STEP 6 Record of amended Business/ Mayor’s Permit SERVICE PROVIDER Michelle Esmao

DURATION 3 minutes REQUIRED DOCUMENTS Business/ Mayor’s Permit, Official Receipt and other required documents STEP 7 Release of amended Business/ Mayor’s Permit

SERVICE PROVIDER Noel Sanchez DURATION 3 minutes

FRONTLINE SERVICES RECEIVE OF COMPLAINTS IN CONNECTION OF BUSINESS/ MAYOR’S PERMIT

REQUIRED FEES None

STEP 1 Fill out Complaint Form SERVICE PROVIDER Leonila Asistio

DURATION 2 minutes

STEP 2 Verification of records SERVICE PROVIDER Catherine Ann C. Torres

DURATION 3 minutes REQUIRED DOCUMENTS Complaint Form

STEP 3 Inspection of the nature of complaint

SERVICE PROVIDER




DURATION 1 day REQUIRED DOCUMENTS Complaint Form

STEP 4 Re-verification of record, if necessary SERVICE PROVIDER Catherine Ann C. Torres

DURATION 30 seconds REQUIRED DOCUMENTS Accomplished Complaint Form, Inspection Report STEP 5 Delivery of the Notice of Assessment

SERVICE PROVIDER




DURATION 1 day


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CITY ENGINEERING DEPARTMENT

FUNCTIONAL STATEMENT: Supervision, construction, repair, maintenance and improvement of government

facilities, streets, bridges, building, and other infrastructure projects of the city, and enforce laws and ordinances relative thereto.

FRONTLINE SERVICE ISSUANCE OF THE REQUIRED EXCAVATION PERMIT FOR INDIVIDUAL HOUSE SERVICE CONNECTION (MWSI)

STEP 1 Submission of documents

STEP 2 Site inspection SERVICE PROVIDER Engr. Renato de Guzman

STEP 3 Compute and issue Order of Payment SERVICE PROVIDER Engr. Renato de Guzman STEP 4 Payment of fees

SERVICE PROVIDER Cashier/ City Treasurer’s Office Collection Clerk (Windows 17 to 25) STEP 5 Sign/ Approve Excavation Permit

SERVICE PROVIDER Engr. Oliver R. Hernandez (Officer-in-Charge)

STEP 6 Release permit SERVICE PROVIDER Corazon Gatmaitan

DURATION 5 days

REQUIRED DOCUMENT/S

1. Barangay Clearance 2. Documents from Maynilad Water Services, Inc. (MWSI):

Request for excavation/ certified application for house service connection

Application Inspection Report

Payment Receipt from MWSI 3. Community Tax Certificate (Cedula)

REQUIRED FEES

Processing Fee: 1) For pole & HSC………………………...P 500.00 2) For soil testing operation/bore hole…..…300.00 3) For all other excavation………………...1.000

Excavation Fee: a) Underground utility lines: 1) First fifty linear meter…………………….P500.00 2) Over fifty linear meters ..per meter………..15.00


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b) For installation of wooden/concrete pole ..per pole….30.00 c) For foundation of structure..per sq.m………………….25.00

Restoration Fee, per sq.m. or fraction thereof on affected pavement 1) 100mm thickness……………..………………..…..…..800.00 2) 150mm thickness……………………………………….900.00 3) 200mm thickness…………………..…………..….…1,000.00 4) 250mm thickness……………………………..……...1,200.00 5) 300mm thickness………………………………..…...1,500.00 6) Macadam pavement…………………………………....100.00 7) Ashalt pavement…………………………………..……600.00 8) Curb & gutter per lm………………………….....……..400.00

FRONTLINE SERVICE ISSUANCE OF EXCAVATION PERMIT TO MAJOR PUBLIC UTILITIES Manila Electric Company (MERALCO), Philippine Long Distance Telephone Company (PLDT), MWSI, etc.

STEP 1 Submission of required documents STEP 2 Site inspection

SERVICE PROVIDER Engr. Renato de Guzman

STEP 3 Compute and issue Order of Payment SERVICE PROVIDER Engr. Renato de Guzman

STEP 4 Payment of fees SERVICE PROVIDER Cashier/ City Treasurer’s Office Collection Clerk (Windows 17 to 25)

STEP 5 Approve Excavation Permit

SERVICE PROVIDER Engr. Oliver R. Hernandez (Officer-in-Charge) STEP 6 Issue permit

SERVICE PROVIDER Corazon Gatmaitan DURATION 15 days

REQUIRED DOCUMENT/S 1. Plans 2. Barangay Clearance

3. Community Tax Clearance (Cedula)

REQUIRED FEES

Processing Fee: a) For pole & HSC…………………………….………..P 500.00 b) For soil testing operation/bore hole……….…………300.00

c) For all other excavation…………………….……....1.000

Excavation Fee: a) Underground utility lines:

1) First fifty linear meter………………….…….….P500.00 2) Over fifty linear meters ..per meter……………….15.00

b) For installation of wooden/concrete pole ..per pole….30.00 c) For foundation of structure..per sq.m….25.00

Restoration Fee, per sq.m. or fraction threofon affected pavement 1) 100mm thickness……………..…………….……..…..800.00 2) 150mm thickness……………………………..……….900.00 3) 200mm thickness…………………..………….….…1,000.00 4) 250mm thickness…………………………….……...1,200.00 5) 300mm thickness…………………………….……...1,500.00 6) Macadam pavement…………………………..……....100.00 7) Asphalt pavement………………………………...……600.00 8) Curb & gutter per lm…………………..……..400.00

Contractor’s Tax on Business & Supervision


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CITY HEALTH DEPARTMENT

FUNCTIONAL STATEMENT: Promote the welfare of the people by providing them with comprehensive primary health

care and environmental sanitation program.

FRONTLINE SERVICE ISSUANCE OF HEALTH CERTIFICATE STEP 1 Submission of requirements SERVICE PROVIDER Modesto G. Saplan Levi N. Francisco

DURATION 1 minute STEP 2 Issue Order of Payment

SERVICE PROVIDER Modesto G. Saplan Levi N. Francisco DURATION 30 seconds STEP 3 Issue Medical Certificate

SERVICE PROVIDER Employee’s Clinic Personnel DURATION 3 minutes

STEP 4 Process Health Certificate SERVICE PROVIDER Officer of the day DURATION 5 minutes

STEP 5 Sign and Release Health Certificate SERVICE PROVIDER Dr. Maybelle Sison (Officer-in-Charge)

DURATION 3 minutes

REQUIRED DOCUMENT/S

1. 1 x 1 Picture 2. Food handling seminar certificate for food handlers 3. Chest X-Ray (6 months to 1 year) 4. Fecalysis Report (1 month) 5. Urinalysis Result (1 week) 6. Official Receipt of Health Certificate

REQUIRED FEES 1. P20.00 – Seminar Fee for food handlers 2. P100.00 – Health Certificate

FRONTLINE SERVICE ISSUANCE OF SANITARY PERMIT STEP 1 Submission and validation of requirements

SERVICE PROVIDER Officer of the day


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DURATION 5 minutes

STEP 2 Process Sanitary Permit SERVICE PROVIDER Lolita P. Corpuz

DURATION 5 minutes

STEP 3 Sign and release Sanitary Permit SERVICE PROVIDER Dr. Maybelle Sison (Officer-in-Charge)

DURATION 3 minutes

REQUIRED DOCUMENT/S

1. Fully accomplished Application Form with corresponding statement of account 2. Official Receipt of Payment based on assessment as indicated in the revenue

code (City Treasurer’s Office) 3. Temporary Sanitary Permit 4. Health Certificate of personnel 5. Other requirements depending on the kind of business

FRONTLINE SERVICE ISSUANCE OF MEDICAL CERTIFICATE

STEP 1 Present requirements and test results to Admitting Section (all original copies)

SERVICE PROVIDER Jose Ramon G. Sese, RN DURATION 1 minute

STEP 2 Conduct physical examination, diagnostic and treatment SERVICE PROVIDER Dr. Zenaida Tan-Calupaz

DURATION 3 minutes STEP 3 Issue Order of Payment SERVICE PROVIDER Adelia B. Manzano, RN

DURATION 1 minute STEP 4 Pay the required amount of fees

SERVICE PROVIDER Cashier/ City Treasurer’s Office Collection Clerk (Windows 17 to 25)

DURATION 2 minutes REQUIRED FEES PhP 50.00

STEP 5 Encode Medical Certificate SERVICE PROVIDER Jose Ramon G. Sese, RN DURATION 2 minutes

STEP 6 Release of Health Certificate SERVICE PROVIDER Adelia B. Manzano, RN

DURATION 1 minute

REQUIRED DOCUMENT/S 1. Chest X-ray, Urinalysis and Fecalysis

for private clients 2. CBC, Urinalysis, Chest X-ray and

Drug Test for gov’t. employees

FRONTLINE SERVICE LABORATORY

STEP 1 Receive referrals from the employees clinic, health centers, government/ private hospitals and private practitioners

SERVICE PROVIDER Analiza Guiterrez

DURATION 2 minutes


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STEP 2 Examine urine, stool, CBC\blood, sputum and Rapid Dengue Test

SERVICE PROVIDER Medical Technologist on duty

DURATION Urine/ Stool – 1 hour CBC/ Blood – 1 to 2 hours

Sputum Exam. – after 2 days Rapid Dengue Test – 1 hour

STEP 3 Payment of fees based on lab test requested

SERVICE PROVIDER Cashier/ City Treasurer’s Office Collection Clerk (Windows 17 to 25)

REQUIRED FEES Urine – P30.00 Stool – P30.00 CBC/ Blood – P60.00

Sputum Exam. – free Rapid Dengue Test – free

STEP 4 Report and record results

SERVICE PROVIDER Analiza Gutierrez DURATION 2 minutes

STEP 5 Issue laboratory results SERVICE PROVIDER Analiza Guiterrez DURATION 2 minutes

FRONTLINE SERVICE CEMETERY SERVICES

STEP 1 Present requirements at the counter SERVICE PROVIDER Gildred Alentajan DURATION 1 minute

STEP 2 Issue Order of Payment SERVICE PROVIDER Gildred Alentajan

DURATION 1 minute STEP 4 Pay required amount of fees SERVICE PROVIDER Cashier/ City Treasurer’s Office Collection Clerk (Windows 17 to 25)

DURATION 20 minutes REQUIRED FEES Depends on the service needed

STEP 5 Issuance of Permit

SERVICE PROVIDER Gildred Alentajan DURATION 3 minutes

STEP 6 Signature SERVICE PROVIDER Dr. Maybelle P. Sison (Officer-in-Charge) DURATION 3 minutes


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OFFICE OF THE CITY BUILDING OFFICIAL

FUNCTIONAL STATEMENT: Enforce the National Building Code (P.D. 1096) and Chapter 10 of the Updated

Caloocan City Revenue Code under City Ordinance No. 0368 s. 2004 pertinent to the construction, improvement, repair or demolition of any building or structure within the territorial jurisdiction of the city.

FRONTLINE SERVICE ISSUANCE OF BUILDING/ SANITARY PERMIT

STEP 1 Secure Locational/ Zoning Clearance SERVICE PROVIDER Land Use and Zoning Division, City Planning and Development Department

STEP 2 Submit all requirements SERVICE PROVIDER Melvin Barba

STEP 3 Process application

STEP 3A Accomplish time schedule

SERVICE PROVIDER

Oro Ricafort George Quan Bernardo Recto

Alfredo Sarmiento Aurea Recto Ronald Gervacio

Ramiro Rañon Erlinda Arcadio Lourdes Eustaquio

Mario Lasala City Building Official

STEP 3B Assess and pay required amount

SERVICE PROVIDER Erlinda Arcadio Arch. Ronald Gervacio STEP 3C Endorse to the Bureau of Fire Protection

PERSO/SN RESPONSIBLE Engr. Romeo F. Oña (Officer-in-Charge) STEP 3D Issue Fire Safety Inspection Requirement (FSIR) SERVICE PROVIDER F/ Supt. Roel Jeremy Diaz (City Fire Marshall)

STEP 4 Conduct final evaluation SERVICE PROVIDER Lourdes Eustaquio

STEP 5 Issue and release permit SERVICE PROVIDER Engr. Godofredo S. Gravador (Officer-in-Charge) Criselda Camacho DURATION Based on submitted time schedule and completion of all necessary documents REQUIRED DOCUMENT/S

1. Accomplished Application Form signed by the owner, sealed and signed by an architect/ civil engineer/ sanitary engineer in charge of the construction

2. Lot Plan 3. Homeowner’s Association Clearance, if necessary


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REQUIRED DOCUMENT/S

4. Transfer Certificate of Title (TCT) - Certified by the Registry of Deeds/ Deed of Absolute Sale

5. Tax Declaration (photocopy) 6. Tax Receipt (photocopy) 7. Contract of Lease, if the property is not owned by applicant (photocopy) 8. Barangay Clearance for Building Permit 9. Building Plans signed and sealed by architect/ civil engineer/ sanitary engineer

(five sets) 10. Photocopy of Philippine Regulatory Commission (PRC) I.D. and Philippine Tax

Registration (PTR) receipts of signing architects/ engineers in charge, with three specimen signatures

11. Bill of Materials (two sets) 12. Specification (two sets) 13. Scope of Work (two sets) 14. Structural Computations – two-storey and above (two sets) 15. Soil Boring Test , three-storey and above (two sets) 16. Logbook 17. Locational Clearance

REQUIRED FEES Based on the National Building Code and City Ordinances

FRONTLINE SERVICE ISSUANCE OF OCCUPANCY PERMIT STEP 1 Submit all requirements PERSON/S RESPONSIBLE Melvin Barba

STEP 2 Conduct site inspection SERVICE PROVIDER Oro Ricafort George Quan Bernardo Recto Alfredo Sarmiento

STEP 3 Process application

STEP 3A Assess and pay required amount of fees SERVICE PROVIDER Erlinda Arcadio Arch. Ronald Gervacio

STEP 3B Endorse to the Bureau of Fire Protection SERVICE PROVIDER Engr. Romeo F. Oña (Officer-in-Charge) STEP 3C Issue Fire Safety Inspection Certificate (FSIC)

SERVICE PROVIDER F/ Supt. Roel Jeremy Diaz (City Fire Marshall) STEP 4 Conduct final evaluation

SERVICE PROVIDER Lourdes Eustaquio STEP 5 Issue and release permit SERVICE PROVIDER Criselda Camacho

DURATION Based on compliance (i.e. Inspection Report)

REQUIRED DOCUMENT/S

1. Certificate of Completion Form (signed and sealed by professionals) 2. Approved Building Permits and Plans with photocopy 3. 5R pictures (front and side) 4. Logbook



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FRONTLINE SERVICE ISSUANCE OF MECHANICAL PERMIT

STEP 1 Submit Application Form and requirements PERSON/S RESPONSIBLE Gloria Gabisan

STEP 2 Schedule inspection

SERVICE PROVIDER Francisco Acab Romeo Bautista

Ariel Feliciano Cecilia Tuazon

Roland Espero Lamberto Laxamana

Geronimo Santos Dante Paule

STEP 3 Conduct site inspection

SERVICE PROVIDER Francisco Acab Romeo Bautista

Ariel Feliciano Cecilia Tuazon

Roland Espero Lamberto Laxamana

Geronimo Santos Dante Paule

STEP 4 Issue Order of Payment PERSON/S RESPONSIBLE Gloria Gabisan

STEP 5 Approve Permit Plan SERVICE PROVIDER Francisco Acab Engr. Romeo F. Oña (Officer-in-Charge) STEP 6 Release permit

SERVICE PROVIDER Gloria Gabisan DURATION 5 days

REQUIRED DOCUMENT/S

1. Plans signed and sealed by a professional mechanical engineers (three sets) 2. Mayor’s Permit 3. Environmental Compliance Certificate (ECC) – for Boiler and Gas Station

Application


FRONTLINE SERVICE ISSUANCE OF ANNUAL BUILDING PERMIT

STEP 1

New - Submit requirements (Building Permit, Plan, signed and sealed by a Civil Engineer/ Architect, copy of Mayor’s Permit, Barangay Clearance, Contract of Lease)

Renewal – Submit forms and requirements (latest signed permit and Official Receipt)

PERSON/S RESPONSIBLE Melvin Barba

STEP 2 Conduct site inspection and evaluation

SERVICE PROVIDER Aurea Recto Edwin Bernardo

Christopher Quan Cecille Tuazon

Alberto Laxamana

STEP 3 Receive requirements PERSON/S RESPONSIBLE Aurea Recto STEP 4 Issue Order of Payment

SERVICE PROVIDER Enrico Santos STEP 5 Approve permit

SERVICE PROVIDER Cristina Sanchez Engr. Romeo F. Oña (Officer-in-Charge)

STEP 6 Release permit PERSON/S RESPONSIBLE Enrico Santos

DURATION 2 weeks

REQUIRED DOCUMENT/S

1. Approved Building Permit and Plans/ Lease Contract 2. Certificate of Occupancy 3. Sanitary/ Plumbing Permit and Plumbing Certificate 4. Signboard Permit/ Approved Plan 5. Certificate of Structure Stability


27

6. Certificate of Electrical Inspection (CEI)/ Plan 7. Mechanical Permit/ Plans 8. Fire Safety Inspection Certificate (FSIC) 9. Business Licenses 10. Tax Declaration on Improvement 11. Annual Inspection Certificate (for renewal)

REQUIRED FEES Based on area computation

FRONTLINE SERVICE ISSUANCE OF REPAIR PERMIT STEP 1 Submit all requirements

PERSON/S RESPONSIBLE Melvin Barba STEP 2 Process application STEP 2A Fill up time schedule

SERVICE PROVIDER




Mario Lasala

STEP 2B Assess and pay required amount of fees SERVICE PROVIDER Erlinda Arcadio Arch. Ronald Gervacio

STEP 3 Final evaluation PERSON/S RESPONSIBLE Lourdes Eustaquio

STEP 4 Issue and release permit

SERVICE PROVIDER Engr. Romeo F. Oña (Officer-in-Charge) Criselda Camacho DURATION Based on time schedule

REQUIRED DOCUMENT/S

1. Application form accomplished and signed by the owners, sealed and signed by an architect/ engineer in charge of the construction

2. TCT Certified from the Registry of Deeds/ Deed of Absolute Sale 3. Tax Declaration (photocopy) 4. Tax Receipt (photocopy) 5. Contract of Lease, if the property is not owned (photocopy) 6. Barangay Clearance 7. Photocopy of PRC I.D. and PTR receipts of signing architect/ engineer in

charge 8. Bill of Materials (two sets)


FRONTLINE SERVICE ISSUANCE OF DEMOLITION/ FENCING PERMIT

STEP 1 Submit all requirements PERSON/S RESPONSIBLE Melvin Barba

STEP 2 Process application STEP 2A Fill up time schedule

SERVICE PROVIDER




Mario Lasala

STEP 2B Assess and pay required amount of fees

SERVICE PROVIDER Erlinda Arcadio Arch. Ronald Gervacio STEP 3 Conduct final evaluation


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SERVICE PROVIDER Lourdes Eustaquio

STEP 4 Issue and release permit SERVICE PROVIDER Engr. Romeo F. Oña (Officer-in-Charge) Criselda Camacho

DURATION Based on time schedule

REQUIRED DOCUMENT/S

1. Accomplished application form signed by the owner, sealed and signed by architect/ engineer in charge of the construction

2. TCT - Certified from the Registry of Deeds/ Deed of Absolute Sale 3. Tax Declaration (photocopy)

4. Tax Receipt (photocopy) 5. Barangay Clearance 6. Lot Plan


FRONTLINE SERVICE ISSUANCE OF SIGN/ BILLBOARD PERMIT

STEP 1 Submit all requirements STEP 2 Process application

PERSON/S RESPONSIBLE Enrico Santos STEP 3 Fill up time schedule SERVICE PROVIDER Paul Santos Jose Gonzales Marino Pilon Enrico Santos

STEP 4 Assess/ pay required amount of fees PERSON/S RESPONSIBLE Erlinda Arcadio

STEP 5 Conduct final evaluation SERVICE PROVIDER Engr. Jerick Legaspi Engr. Romeo F. Oña (Officer-in-Charge) STEP 6 Issue and release permit

PERSON/S RESPONSIBLE Enrico Santos DURATION Based on time schedule

REQUIRED DOCUMENT/S

1. Application Form - accomplished and signed by the owners, sealed and signed by an architect/ engineer in charge of the construction

2. Contract of Lease, if the property is not owned (photocopy) 3. Barangay Clearance 4. Bill of Materials 5. Photocopy of PRC I.D. and PTR Receipts of signing architects/ engineer in

charge 6. Signboard Plan signed and sealed by architect/ civil engineer (three sets)



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FRONTLINE SERVICE ISSUANCE OF ELECTRICAL PERMIT/ CERTIFICATE OF ELECTRICAL INSPECTION (CEI)

STEP 1 Distribute form PERSON/S RESPONSIBLE Loida Pingol

STEP 2 Submit form and required documents (land title, MERALCO yellow cards, electrical bills and lease contract)

PERSON/S RESPONSIBLE Loida Pingol

STEP 3 Assess and pay required amount of fees

SERVICE PROVIDER Cristopher Quan Sonny Jarabe STEP 4 Evaluate and inspect site

SERVICE PROVIDER Cristopher Quan Sonny Jarabe

Jojo Lozano Ricky Sioson

Ricardo Baluyot

STEP 5 Issue Order of Payment SERVICE PROVIDER Cristopher Quan Sonny Jarabe

STEP 6 Release permit/ CEI PERSON/S RESPONSIBLE Ryan Gonzales

DURATION 5 days (subject for inspection)

REQUIRED DOCUMENT/S

1. Application form accomplished and signed by the owners, signed and sealed by the Electrical Engineer in charge of the construction

2. Barangay Clearance 3. Electrical Plan signed and sealed by the Electrical Engineer (three sets) 4. Building Permit



30

DEPARTMENT OF PUBLIC SAFETY AND TRAFFIC MANAGEMENT

TRICYCLE AND PEDICAB REGULATORY SERVICES

FUNCTIONAL STATEMENT: Ensure public safety and orderly traffic operations in the city and regulate the use of private and public utility tricycle and pedicab units in public streets and places as well as the issuance of Certificate of Franchises and Mayor’s Permit.

FRONTLINE SERVICE ISSUANCE OF FRANCHISE AND MAYOR’S PERMIT STEP 1 Submit requirements for evaluation

SERVICE PROVIDER TPRS Personnel STEP 2 Verify records SERVICE PROVIDER TPRS Personnel

STEP 3 Issue Order of Payment SERVICE PROVIDER TPRS Personnel

STEP 4 Pay required amount of fees SERVICE PROVIDER Cashier/ City Treasurer’s Office Collection Clerk

STEP 5 Encode data, print Franchise and Mayor’s Permit, and issue identification card (ID) and sticker

SERVICE PROVIDER TPRS Personnel STEP 6 Release Franchise and Mayor’s Permit SERVICE PROVIDER TPRS Personnel

DURATION 1 hour

REQUIRED DOCUMENT/S

1. Certificate of No Objection signed by the President and Officers of the Tricycle Operators and Drivers Association (TODA)

2. Copy of old/ previous franchise issued by the Traffic and Pedicab Regulatory Services (TPRS)

3. Barangay Clearance 4. Copy of Official Receipt/ Certificate of Registration 5. Community Tax Certificate (Cedula) 6. Voter’s ID (for new applicants) 7. Order of Payment

REQUIRED FEES

Tricycle Franchise fee Mayor’s Permit Annual Sticker Certificate of Road Worthiness Validation Sticker Identification Card TOTAL

PhP 175.00 100.00 50.00 25.00 25.00 30.00

PhP 405.00

Pedicab

Franchise fee Mayor’s Permit Identification Card Sticker

PhP 150.00 100.00 30.00 50.00


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REQUIRED FEES

TOTAL PhP 330.00

Annual Fees

Mayor’s Permit Sticker Identification Card TOTAL

PhP 500.00 50.00 30.00

PhP 580.00

FRONTLINE SERVICE REGULAR CONDUCT OF ROAD WORTHINESS AND SAFETY INSPECTION

STEP 1 Submit Application Form STEP 2 Issue Order of Payment

SERVICE PROVIDER TPRS Personnel

DURATION 1 day (per TODA)

REQUIRED DOCUMENT/S

1. Official Receipt 2. Certificate of Registration 3. Franchise and Mayor’s Permit with actual inspection of tricycle unit

REQUIRED FEES PhP 25.00

FRONTLINE SERVICE RECEIVING AND RESPONDING TO COMPLAINTS FROM COMMUTERS AND OTHER DIFFERENCES AMONG TRICYCLE OPERATORS AND DRIVERS ASSOCIATIONS (TODA)

STEPS / PROCEDURES File and verify complaints

SERVICE PROVIDER TPRS Personnel DURATION Depends upon the verification of complaint

REQUIRED DOCUMENT/S Letter of complaint REQUIRED FEES None


32

PLACES OF INTERESTS


33

BUREAU OF FIRE PROTECTION

FUNCTIONAL STATEMENT: Prevent and suppress destructive fire, investigate its causes, provide emergency medical and rescue service and enforce other fire-related laws with active involvement of the community.

FRONTLINE SERVICE ISSUANCE OF FIRE SAFETY INSPECTION CERTIFICATE (FSIC) FOR BUSINESS OPERATIONS

STEP 1 Secure Application Form from the Customer Relation Officer

SERVICE PROVIDER NUP Rosita Arias (CRO) DURATION 5 minutes

STEP 2 Submit duly accomplished Application Form with complete requirements


STEP 3 Assess Fire Code fees and issue Order of Payment SERVICE PROVIDER SFO2 Davie Bautista

DURATION 15 minutes

STEP 4 Payment of Fire Code fees SERVICE PROVIDER FO1 Jennylyn Lim/ NUP Florelyn Tan

DURATION 10 minutes STEP 5 Present Official Receipt to the CRO and issue a claim stub for release SERVICE PROVIDER NUP Rosita Arias (CRO)

DURATION 15 minutes

DOCUMENTS REQUIRED

1. Assessment from Business Permit and Licensing Office/ Official Receipt/ Mayor’s Permit.

2. Tax Declaration or any document from the local assessors showing the current assessed value of the building and/ or lessor/ owner or contract of lease, if lessee.

3. Previous FSIC, if renewal.

NOTATIONS

Fire Safety Inspection Certificate (FSIC) shall be issued only to the fully complied establishment/ applicant with a maximum of five (5) days. Otherwise, a Notice to Comply shall be issued to the non-compliant establishment/


34

applicant with a maximum grace period of fifteen (15) days. *Beware of FAKE Fire Safety Inspector (FSI) who are firemen but not qualified to inspect, retired firemen and agents of Fire Extinguishers. Qualified FSI shall be in complete uniform with identification card especially an Inspection Order signed by the Chief of Fire Safety Enforcement and approved by the City Fire Marshal.

FRONTLINE SERVICE ISSUANCE OF FIRE SAFETY INSPECTION CERTIFICATE (FSIC) FOR OCCUPANCY

STEP 1 Secure Application Form from the Customer Relation Officer


STEP 2 Submit duly accomplished Application Form with complete requirements SERVICE PROVIDER NUP Rosita Arias (CRO) DURATION 10 minutes

STEP 3 Assess Fire Code fees and issue Order of Payment SERVICE PROVIDER SFO2 Davie Bautista

DURATION 15 minutes

STEP 4 Payment of Fire Code fees SERVICE PROVIDER FO1 Jennylyn Lim/ NUP Florelyn Tan

DURATION 10 minutes STEP 5 Present Official Receipt to the CRO and issue a claim stub for release

SERVICE PROVIDER NUP Rosita Arias (CRO)

DURATION 15 minutes

DOCUMENTS REQUIRED

1. Proper endorsement from Office of the Building Official to the City Fire Marshal and/ or Chief of Fire Safety Enforcement Unit.

2. Issue Fire Safety Evaluation Clearance during the application of building permit.

3. Issue Official Receipt from the local government during the application of building permit and Occupancy Permit as required by COA.

4. Duly signed and accomplished Certificate of Completion.

NOTATION

Fire Safety Inspection Certificate (FSIC) shall be issued only to the fully complied establishment/ applicant with a maximum of five (5) days. Otherwise, a Notice of Disapproval shall be issued to the non-compliant establishment/ applicant stating therein the violation/s committed.*Beware of FAKE Fire Safety Inspector (FSI) who are firemen but not qualified to inspect, retired firemen and agents of Fire Extinguishers. Qualified FSI shall be in complete uniform with identification card especially an Inspection Order signed by the Chief of Fire Safety Enforcement and approved by the City Fire Marshal.

FRONTLINE SERVICE ISSUANCE OF FIRE SAFETY EVALUATION CLEARANCE (FSEC) STEP 1 Secure Application Form from the Customer Relation Officer


STEP 2 Submit duly accomplished Application Form with complete requirements SERVICE PROVIDER NUP Rosita Arias (CRO) DURATION 10 minutes


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STEP 3 Assess Fire Code fees and issue Order of Payment

SERVICE PROVIDER SFO2 Davie Bautista DURATION 15 minutes

STEP 4 Payment of Fire Code fees

SERVICE PROVIDER FO1 Jennylyn Lim/ NUP Florelyn Tan DURATION 10 minutes

STEP 5 Present Official Receipt to the CRO and issue a claim stub for release SERVICE PROVIDER NUP Rosita Arias (CRO) DURATION 15 minutes

DOCUMENTS REQUIRED

1. Proper endorsement from Office of the Building Official to the City Fire Marshal and/ or Chief of Fire Safety Enforcement Unit.

2. Bill of Materials including the labor, signed and sealed by an Architect/ Civil Engineer with Certificate of Competency from the Bureau of Fire Protection.

3. A minimum 3 sets of plan including; (a) Structural Plan; (b) Architectural Plan; (c) Electrical Plan; (d) Mechanical Plan; (e) Fire Protection Plan and its design computation, if required, depending on the number of storeys or the area.

4. Special Power of Attorney or Notarized Authorization from the owner if the applicant is representative.

NOTATION

Fire Safety Evaluation Clearance (FSEC) shall be issued only to the applicant with complete requirements for a maximum of three (3) days. Otherwise, a Notice of Disapproval shall be issued to the applicant during the evaluation of the plan, it needs sprinkler system and/ or standpipes system and/ or Automatic Fire Detection and Alarm System but does not submit plans of Fire Protection.*Beware of FAKE Fire Safety Inspector (FSI) who are firemen but not qualified to inspect, retired firemen and agents of Fire Extinguishers. Qualified FSI shall be in complete uniform with identification card especially an Inspection Order signed by the Chief of Fire Safety Enforcement and approved by the City Fire Marshal.


36


BUSINESS OBSTRUCTION CLEARANCE DIVISION

FUNCTIONAL STATEMENT: To ensure that Section 214 of City Ordinance 0386, series of 2004, “REMOVAL OF

OTHER OBSTRUCTION” is properly implemented. FRONTLINE SERVICE ISSUANCE OF BUSINESS OBSTRUCTION CLEARANCE

STEP 1 Secure/ Submit photocopies of the requirements

SERVICE PROVIDER Benjamin Maniaol Eric Sarmiento

STEP 2 Inspection of the establishments SERVICE PROVIDER Benjamin Maniaol Eric Sarmiento

STEP 3 Review of after inspection report/ recommend issuance of clearance

SERVICE PROVIDER Benjamin Maniaol Eric Sarmiento

STEP 4 Issuance of clearance

PERSON/S RESPONSIBLE Benjamin Maniaol Eric Sarmiento DURATION 1 Day

REQUIRED DOCUMENT/S

1. Application Form (BPLO) 2. DTI or SEC 3. Official Receipt

4. Sanitation Permit 5. Barangay Clearance 6. Original picture of the establishment

REQUIRED FEES None


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CITY GENERAL SERVICES OFFICE

FUNCTIONAL STATEMENT: Proper procurement, effective utilization, maintenance, and disposal of city government

supplies, materials, and property as well as efficient record management and safekeeping.

FRONTLINE SERVICE

MAYOR’S CLEARANCE FOR PURPOSES OF:

Local Employment

Armed Forces of the Philippines (AFP)/ Philippine National Police (PNP) and Bureau of Fire Protection (BFP)

Security Guard

Others

Travel Abroad

Firearms/ Explosives License

Marriage requirements for would-be brides of AFP personnel

STEP 1 Present the required documents

SERVICE PROVIDER Ofelia Lukban Ma. Victoria P. Dacaran

Rosalie G. Cailin

STEP 2 Pay the required fees

SERVICE PROVIDER Cashier/ City Treasurer’s Office Collection Clerk STEP 3 Sign Mayor’s Clearance SERVICE PROVIDER Lilibeth M. Luakian, Secretary to the Mayor

STEP 4 Authenticate and release Mayor’s clearance

SERVICE PROVIDER Ofelia Lukban Ma. Victoria P. Dacaran

Rosalie G. Cailin

DURATION 15 minutes

REQUIRED DOCUMENT/S

1. Police Clearance (original and photocopy) 2. Court Clearance - MTC/ RTC (original and photocopy) 3. National Bureau of Investigation (NBI) Clearance - for application in handling

explosives materials/ components

REQUIRED FEES

Local Employment Travel Abroad Firearms/ Explosives Authentication

PhP 20 100 200

20

FRONTLINE SERVICE PROVISION OF EQUIPMENTS TO BARANGAYS, RELIGIOUS GROUP, ETC. (CHAIRS, TABLES, SOUND SYSTEMS AND TENTS)

STEP 1 Letter of request and verification of availability and schedule. Preparation of request form

SERVICE PROVIDER Jeremy Jay Redito Wellyn Grace Urbano STEP 2 Approve and sign property request form

SERVICE PROVIDER Lauro C. Capatan, Officer-in-charge – Maintenance Division DURATION 10 Minutes (Step 1 and 2)


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STEP 3 Receive approved property request form and deliver equipment requested

SERVICE PROVIDER

Luciano Gatdula Orlando Tadeo Tirso Acosta

Roland Cortez Albert Dela Cruz

Ruben Barcita Lester Gomez

STEP 4 Retrieval of equipment/ property

SERVICE PROVIDER

Luciano Gatdula Orlando Tadeo Tirso Acosta

Roland Cortez Albert Dela Cruz

Ruben Barcita Lester Gomez

DURATION Depends on the volume of equipment requested (Step 3 and 4)

STEP 5 Receive and file returned property request form Jeremy Jay Redito Wellyn Grace Urbano


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CIVIL REGISTRY DEPARTMENT

VISION: The Caloocan Civil Registry aims to be a dynamic department that exerts effort to contribute towards the successful transformation of the Philippines Civil Registration process into an efficient, systematic and pro-people system. MISSION: Efficient, systematic and pro-people Civil Registration System for an empowered Caloocan City Constituents.

FRONTLINE SERVICE

REGISTRATION OF NEWBORNS Who may avail of the service?

Parents of newborns, guardians, relatives of newborn

Attendants at birth i.e., midwife, physician, nurse

Administrator of hospital, clinic or similar institution ( attendant at birth certifying

on facts of birth)

STEPS 1 Review entries in the certificate of live birth (Municipal Form 102)

SERVICE PROVIDER Mizpah Dorcas Cajigal Gerardo Marcelo DURATION 10 Minutes

STEPS 2 Assign Registry Number/enter in registry book

SERVICE PROVIDER Mizpah Dorcas Cajigal Gerardo Marcelo DURATION 10 Minutes

STEPS 3 Endorsement to PSA SERVICE PROVIDER Mizpah Dorcas Cajigal Gerardo Marcelo DURATION 10 Minutes

REQUIRED DOCUMENT/S

1. Duly filled up certificate of live birth, with the signature of the attendant at birth (Municipal Form 102)

2. Signature of parents, affidavit to use the surname of father, if parents are not married

3. Acknowledgement of father 4. Married Certificate of parents, if married

REQUIRED FEES None

FRONTLINE SERVICE

DELAYED REGISTRATION/ OUT-OF-TOWN REPORTING OF BIRTH Who may avail of the service?

Person 18 years of age or over

Either or both parents of minor child to sign document

Physician, nurse, midwife or attendant at birth

STEP 1 Interview Applicant

SERVICE PROVIDER Reynaldo Legaspi Irma Reyes Monina Delgado

DURATION 10 minutes STEP 2 Submit required documents/ Preparation of birth certificate

SERVICE PROVIDER Reynaldo Legaspi Irma Reyes Monina Delgado DURATION 10 minutes


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STEP 3 Post requirements for 10 days

SERVICE PROVIDER Reynaldo Legaspi Irma Reyes Monina Delgado DURATION 10 days

STEP 4 Assign Registry Number

SERVICE PROVIDER Reynaldo Legaspi Irma Reyes Monina Delgado DURATION 5 minutes

STEP 5 Enter in the Registry Book SERVICE PROVIDER Reynaldo Legaspi Irma Reyes Monina Delgado DURATION 5 minutes

STEP 6 Endorse to PSA SERVICE PROVIDER Reynaldo Legaspi Irma Reyes Monina Delgado

DURATION 1 day

REQUIRED DOCUMENT/S

at least 2 documentary evidences showing the name of child, date and place

of birth, name of mother and father, if acknowledged, status of child

Married Certificate of parents, if married

Affidavit to use the surname of the father, Affidavit of Acknowledgement, if not

married

REQUIRED FEES For more than one 1 month but not less than 1 year P190.

FRONTLINE SERVICE

APPLICATION OF MARRIAGE LICENSE Who may avail of the service?

Person intending to marry ( at least 18 years of age ) where one of the

contracting parties is a resident of the City where the license is to be issued

STEP 1 Interview

SERVICE PROVIDER Priscila Ador Alfredo Marilim

Monina Delgado Imelda Discallar

Leopoldo Palero

DURATION 20 minutes

STEP 2 Fill up Application Form



Leopoldo Palero

DURATION 20 minutes STEP 3 Submit required documents



Leopoldo Palero

DURATION 20 minutes STEP 4 10-day Posting



Leopoldo Palero

DURATION 10 days STEP 5 Proceed to City Health Department for seminar



Leopoldo Palero

DURATION 2 hours Family Planning Seminar

REQUIRED DOCUMENT/S Birth Certificate of parties, or in the absence thereof, baptismal certificate, or

document containing sworn declaration of the facts of birth of parties.


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Proof of termination of marriage (death certificate of decree of annulment), if

there was any previous marriage.

For applicants 18-21 years old, consent in writing or either parent or guardian

For applicants 21-24 years old, advice of intended marriage of either parent or

guardian

One of the contracting parties must be a resident of Caloocan City (Proof of

residence).

REQUIRED FEES None

FRONTLINE SERVICE

DEATH CERTIFICATE REGISTRATION Who may avail of the service?

Attendant at death, physician or hospital administrator responsible to report

death

Relatives of deceased

Driver, Ship Captain, Pilot, If occurs in a vehicle, vessel or airplane

STEPS / PROCEDURES Registration of Death Certificate

SERVICE PROVIDER Joaquin Gonzales Noel P. Carlos

Leopoldo S. Palero Marcelo Eguia

DURATION 7 days

REQUIRED DOCUMENT/S

1. Duly filled up Certificate of Death

2. City Health Officer evaluation and signature

3. Certification and signature of embalmer

REQUIRED FEES

Death certificate form Registration of Death Certificates Late Filing Fee: - Less than 1 year - More than 1 year Certificate of No Record Verification Fee

PhP 30.00 20.00

100.00 200.00 30.00 30.00

FRONTLINE SERVICE

REGISTRATION OF MARRIAGE CERTIFICATE Who may avail of the service?

The solemnizing Officer who solemnized the marriage

The contracting parties may register their marriage, in case of inability of the

solemnizing officer

Any person duly authorized by the solemnizing officer/contracting parties

STEP 1

Accomplish and submit four (4) copies of Registration of Marriage Certificate (Municipal Form 97)

1st Copy – Local Civil Registry

2nd Copy – OCRG-PSA

3rd Copy – Solemnizing Officers

4th Copy - Couple

SERVICE PROVIDER May Cagurangan Imelda Discallar

DURATION 15 minutes


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STEP 2 Assign Registry Number

SERVICE PROVIDER May Cagurangan Imelda Discallar DURATION 15 minutes

STEP 1 Enter in Registry Book

SERVICE PROVIDER May Cagurangan Imelda Discallar DURATION 15 minutes

STEP 1 Endorse to PSA SERVICE PROVIDER May Cagurangan Imelda Discallar DURATION 15 minutes

1. Duly filled up and signed Certificate of Marriage

2. Marriages with exceptional characters, affidavit of solemnizing officer such

facts / details. REQUIRED DOCUMENT/S

REQUIRED FEES REGISTRATION FEE PhP 110.00

FRONTLINE SERVICE

DELAYED REGISTRATION OF MARRIAGE CERTIFICATE Who may avail of the service?

The solemnizing Officer who solemnized the marriage

The contracting parties may register their marriage

STEP 1 Interview of applicant SERVICE PROVIDER May Cagurangan Imelda Discallar

STEP 2 Submit requirements SERVICE PROVIDER May Cagurangan Imelda Discallar

STEP 3 Evaluate/ Prepare documents

SERVICE PROVIDER May Cagurangan Imelda Discallar STEP 4 Register Marriage Certificate

SERVICE PROVIDER May Cagurangan Imelda Discallar STEP 5 Assign Registry Number/ Payment of fees SERVICE PROVIDER May Cagurangan Imelda Discallar

STEP 6 Endorse to PSA SERVICE PROVIDER May Cagurangan Imelda Discallar

DURATION 1 day

REQUIRED DOCUMENT/S

1. Original/duplicate copy of the Certificate of Marriage

2. Certification that the Marriage Certificate has not been previously registered

3. Affidavit of Solemnizing Officer or person registering the marriage certificate

starting the facts of marriage and reason for the delay in registration

REQUIRED FEES

DELAYED REGISTRATION FEE:

Less than a year

More than a year

PhP 210.00

310.00

FRONTLINE SERVICE

COURT DECREES Who may avail of the service?

Successful petitioners / party – plaintiffs in special proceedings in court

regarding status of persons


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Council of successful petitioners

STEP 1 Receive Court Decree and Certificate of Finality SERVICE PROVIDER Monina Delgado Loida Pingol Rochelle Bautista

DURATION 1 hour STEP 2 Verify in court the authenticity of the Decree / Certificate of finality

SERVICE PROVIDER Monina Delgado Loida Pingol Rochelle Bautista

DURATION STEP 3 Register Court Decree upon payment fees to the CTO

SERVICE PROVIDER Monina Delgado Loida Pingol Rochelle Bautista DURATION STEP 4 Issue certificate of Registration

SERVICE PROVIDER Monina Delgado Loida Pingol Rochelle Bautista DURATION

STEP 5 Annotate Civil of Registry Document pursuant of decision SERVICE PROVIDER Monina Delgado Loida Pingol Rochelle Bautista DURATION

STEP 6 Issue certified copies to party SERVICE PROVIDER Monina Delgado Loida Pingol Rochelle Bautista

DURATION STEP 7 Endorse to PSA SERVICE PROVIDER Monina Delgado Loida Pingol Rochelle Bautista

DURATION 7 days

REQUIRED DOCUMENT/S

1. Original copy of Court Decision

2. Certificate of Finality / Certificate of Authentication by Clerks of Court

3. Certificate of registration of court Decree by the Local Civil Registrar of the city

/ municipality where the decision was promulgated

REQUIRED FEES

1. Election of Citizenship 2. Decree of Adoption 3. Decree of Foreign Adoption 4. Naturalization 5. Legal Separation 6. Annotation of Marriage certificate on subsequent foreign

divorce 7. Annulment of marriage 8. Legitimation 9. Emancipation of Minors 10. Judicial Recognition / Acknowledgement 11. Paternity and filiation 12. Guardianship 13. Aliases 14. Repatriation 15. Judicial order for correction of entry / change of name in

courts 16. Deed of Acknowledgement 17. Supplemental Report 18. Renunciation of citizenship

PhP 300.00 100.00 300.00 500.00 200.00

300.00 300.00 50.00 50.00

100.00 100.00 100.00 200.00 300.00

200.00 100.00 100.00 400.00


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19. Presumption of death 20. Foundling/abandoned child 21. Out-of-town registration/ Endorsement 22. Muslim conversation 23. Other Legal Documents 24. Optional fee ( LBC/Courier) for out of town Registration/ Migrant petitions

400.00 100.00 100.00 100.00 100.00

FRONTLINE SERVICE

CORRECTION OF CLERICAL ERROR IN CIVIL REGISTRY DOCUMENTS /CHANGE OF FIRST NAME/GENDER/ DAY AND MONTH OF BIRTH (IMPLEMENTATION OF REPUBLIC ACT 9048 / 10172) Who may avail of the service?

Owner of document or any person having direct interest in the correction of

clerical error/change of first name/day and month of birth in civil registry

document

Any other person duty authorizes by law or by the owner of the documents

STEP 1 Interview Applicant

SERVICE PROVIDER Melanie Castro May Carurangan Mary Joy Tuazon

STEP 2 Received/ Evaluate document and issue Order of Payment for Preparation of Petition


STEP 3 Post for 10 days SERVICE PROVIDER Melanie Castro May Carurangan Mary Joy Tuazon

STEP 4 Decision of the Civil Registrar SERVICE PROVIDER Melanie Castro May Carurangan Mary Joy Tuazon STEP 5 Submit to PSA


DURATION

60 days (2 months), inclusive of:

- 10 days for postings - 15 days for

publication - 5 days for decision

REQUIRED DOCUMENT/S

1. Philippine Statistics Authority (National Statistics Office) Copy and Certified True Copy of the certificate sought to be corrected

2. At least 2 documents showing the correct entry

3. Publication. posting requirements in accordance with law


45

4. Medical examination, for correction of gender, by any government physician

5. NBI clearance , Police clearance, Certificate of Employment/ Affidavit of Non

Employment

(if not employed) for change of First name and Correction of Gender/ day and month of birth

6. Earliest school record, baptismal certificate, medical records (for correction of

gender and day and month of birth)

7. for correction of gender, personal appearance of the owner of the document

REQUIRED FEES

Filing fee Additional service fee for Migrant Petition Newspaper publication fee

PhP 3,000.00 1,000.00


46

OFFICE OF THE LAND USE AND ZONING ADMINISTRATION

FUNCTIONAL STATEMENT: Attract new enterprises thru the implementation of the City Zoning Ordinance

FRONTLINE SERVICE

ISSUE LAND USE CLEARANCES AND PERMITS 1. Locational Clearance 2. Special Use Permits 3. Certificate of Conformance 4. Certificate of Non-Conformance 5. Certificate of Exception 6. Temporary Use Permit

STEP 1 Receive/ check accomplished Application Form together with the complete supporting basic documents

SERVICE PROVIDER

South Caloocan: Luis A. Bagus Judee Rosario B. Tiangco Antonio M. Fajardo Virgilio P. Tolentino Nelson D. Pabustan Nennette M. Solis Emmanuel A. Tiangco North Caloocan: Delio A. Napacia Pedro C. Bautista


REQUIRED DOCUMENT/S

1. Lot Plan with vicinity map certified by Geodetic Engineer 2. Transfer Certificate of Title (TCT)/Land Title 3. Lease Contract/ Consent from property owner 4. Declaration of Real Property (land area and existing building) 5. Real Property Tax receipts for land and building (current) 6. Barangay Clearance/Barangay Resolution (for critical activity) 7. Immediate Neighborhood Consent (for critical activity) 8. Production Flow and Waste Management System (medium/high intensity

manufacturing)-Business 9. Previous Business Permit and Locational Clearance/ Temporary Use Permit

(TUP) 10. Authority to sign (Corporate Secretary's Affidavit) 11. Architectural Plan/Site Development Plan (1 set) – Building 12. Certificate of Occupancy – Business

REQUIRED FEES

APPLICATION/ FILING FEE

Locational Clearance Motion for reconsideration Petition/request for reconsideration Subdivision Filing Complaint

PhP 100.00 200.00 500.00 450.00 100.00

ZONING AND LAND USE VERIFICATION FEE

Residential Fee Commercial/Industrial Social, Educational and Institutional Establishment Inspection on Land Use Conformity

PhP 100.00 400.00

200.00 100.00


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REQUIRED FEES

PROCESSING FEE OF TOTAL FLOOR AREA (PER SQ. M.) Residential Fee Commercial Industrial Social, Educational and Institutional Establishment Subdivisions and memorial parks/ cemeteries (per square meter of total land area) Telecommunication Towers (per square meter of total base) Billboards, per square foot Yards utilized for commercial/ industrial purposes (per square

meter of total land area) All types of renovation

PhP 2.00 3.00 4.50 2.00 1.00

4.50

6.00

3.00

75% of the corresponding prescribed rate

STEP 2

a. Inspect/ verify site b. Verify the validity of the neighborhood consent (for special use of land and

other activities that need approval of the residents)

SERVICE PROVIDER

South Caloocan: Virgilio P. Tolentino Nelson D. Pabustan

North Caloocan: Delio A. Napacia Pedro C. Bautista

DURATION 30 - 40 minutes

STEP 3

Evaluate the project activity as per conformity to the land use and zoning map and veracity of information submitted. For conforming uses assessment of fees and charges, preparation of order of payment. For non-conforming applications, forward to Zoning Administrator for further evaluation.

SERVICE PROVIDER

South Caloocan: Luis A. Bagus, North Caloocan: Delio A. Napacia Judee Rosario B. Tiangco Antonio M. Fajardo


STEP 4 a. Release Order of Payment b. Receive photocopy of Official Receipt validated as per original receipt

SERVICE PROVIDER

South Caloocan: Luis A. Bagus Judee Rosario B. Tiangco Antonio M. Fajardo Virgilio P. Tolentino Nelson D. Pabustan Nennette M. Solis Emmanuel A. Tiangco North Caloocan: Delio A. Napacia Pedro C. Bautista


STEP 5 Prepare Land Use/ Zoning Clearance and secure the signatures of the Land Use and Zoning Administrator and City Mayor

SERVICE PROVIDER

Nennette M. Solis Atty. Fernando Regencia Amor OIC-City Zoning and Land Use Administrator Hon. Oscar G. Malapitan City Mayor

DURATION 10 minutes (preparation of Land Use Clearance)


48

STEP 6

Release the following: a. Locational Clearance b. Special Use Permits c. Certificate of Conformance d. Certificate of Non-Conformance e. Certificate of Exception f. Temporary Use Permit

SERVICE PROVIDER Nennette M. Solis DURATION 5 -10 minutes

FRONTLINE SERVICES ISSUANCE OF DEVELOPMENT PERMIT

STEP 1 Receive/ check duly accomplished application form with complete supporting documents

SERVICE PROVIDER Al C. Fajardo

REQUIRED DOCUMENT/S

1. Lot Plan with vicinity map (existing land use of lots on the N, NE,E,SE,S,SW,W,NW, adjacent to the project site must be indicated) certified by a Geodetic Engineer

2. Site Development Plan (specify individual lot measurements signed by civil engineer and environmental planner (four sets)

3. List of Parcels of Lot (Lot No./ Block No./ Area) 4. Civil and Work Design Block No./ Area 5. Topographic Plan 6. Environmental Compliance Certificate (ECC) or Certificate of Non-Coverage 7. Certificate of Securities and Exchange Commission (SEC) Registration 8. Articles of Incorporation or Partnership 9. Application for Permit to Drill from National Water Resources Board or Manila

Water and Sewerage System (MWSS) Application 10. Traffic Impact Assessment for Subdivision with an area of 30 hectares and

above 11. Authority to sign (Corporate Secretary's Affidavit) 12. Corporate Tax Identification Number (TIN) card (photocopy) 13. Barangay Clearance/ Resolution 14. Transfer Certificate of Title (TCT) 15. Tax Declaration of Real Property Value 16. Real Property Tax Receipts (current) 17. Certificate of HLURB Registration – CMP Project 18. Letter of intent to sell, contract to sell, deed of absolute sale, or memorandum

of agreement between the landowner and association – CMP Project 19. Memorandum of Agreement between the association and mobilizer – CMP

Project 20. UPAO Certification – CMP Project 21. List of Beneficiaries – CMP Project


49

REQUIRED DOCUMENT/S

Approval of Subdivision Plan

1. Preliminary Processing Fee a. For first 5 hectares b. For every additional hectare or a fraction thereof

2. Final Processing Fee a. Subdivisions having a density of 20 families and

below, per hectare, or a fraction thereof b. Subdivisions having a density of 21 to 65 families per

hectare or a fraction thereof c. Subdivisions having 66 to 100 families per hectare or

a fraction thereof d. Additional fee on floor area of buildings sold with the

lot per square meter 3. Alteration of plan fees

4. Pavement fees for roadways, sidewalks, basketball courts,

etc., per square meter 5. Excavation fee for drainage and water supply per cubic

meter 6. Water tank:

a. For the first 10 cubic meters b. For every additional cubic meters or a fraction thereof c. Fencing, per lineal meter

PhP 20,000.00

2,000.00

1,500.00

3,000.00

5,000.00

100.00 Same as Final

Processing fees

10.00

10.00

1,000.00 50.00 20.00

Approval of Condominium/ Townhouse Plan 1. Preliminary processing fee PhP 450.00 2. Per sq. m. of the total land area 50.00 3. Per sq. m. of the floor area of building 20.00 4. Fee for alteration of plan Same as final processing fees

Issuance of Certification of Completion

1. Subdivisions: a. Subdivisions having a density of 20 family lots

and below/ hectare b. Subdivisions having a density of 21 to 65 family

lots/hectare c. Subdivisions having a density of 66 to 100

family lots/hectare 2. Condominium/townhouse per sq. m. of saleable

PhP 1,500.00

1,000.00

750.00

20.00

Applicable extension of time to complete development

PhP 150.00

Application for change of name/ownership PhP 150.00

For Economic and Socialized Housing (with housing component)

A. Plans approval and development permit 1. Land, per hectare 2. Building, per square meter

PhP 250.00

2.00


50

B. Final inspection for certification of completion/ occupancy 1. Land development, per hectare 10.00 2. Building, per square meter 2.00

Plan alteration on the area 50% of fees imposed

Industrial Subdivision

1. Preliminary processing fee: a. For the first five hectares b. For every additional hectare or a fraction thereof

2. Final processing fee, per hectare or fraction thereof 3. Fee for alteration of plan

PhP 1,000.00

100.00 300.00

Same as Final Processing fee

Development of Memorial Park/ Cemetery

1. Preliminary processing fee for every additional hectare or a fraction thereof

2. Final processing fee for every additional hectare or a fraction thereof

3. Alteration of plan, per sq. m. of the affected portions subject to alteration

4. Inspection fee per hectare 5. Other Certification

PhP 250.00

50.00

1.00

100.00 50.00

STEP 2 Technical Evaluation of the Plan

STEP 2A

Verify and evaluate as per standards/ requirements indicated in PD 957/ BP 220 and Comprehensive Zoning Ordinance 0369 s. 2003 and other related laws

SERVICE PROVIDER Luis A. Bagus Judee Rosario B. Tiangco

STEP 2B

City Engineering Office - verify and evaluate the engineering aspects as per standards indicated in PD 957/Batas Pambansa (BP) 220, Building Code and other set criteria

SERVICE PROVIDER Ernesto Lacsa Jr. Joel Barroga DURATION 1 week

STEP 3 Recommend to the Sangguniang Panlungsod the approval of Subdivision Plan

SERVICE PROVIDER Hon. Oscar G. Malapitan (City Mayor) DURATION 2 to 3 days

STEP 4 Final evaluation of the plan for issuance of Sangguniang Panlungsod Resolution

STEP 5 Conduct Committee Hearing at the Sangguniang Panlungsod

SERVICE PROVIDER Chairman, Committee on Real Estate, Landed Estate Subdivisions, Sangguniang Panlungsod

DURATION Session conducted every 2nd day of the week

STEP 6 Sangguniang Panlungsod conducts 3 sessions for 1st, 2nd and final reading for the approval of the plan

SERVICE PROVIDER City Vice-Mayor DURATION 15 days


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STEP 7 Sangguniang Panlungsod Resolution shall be forwarded to the City Mayor for issuance of Development Permit

SERVICE PROVIDER Lorenzo Sunga Jr. (Secretary to the Sangguniang Panlungsod) DURATION 3 days

STEP 8 Provide the Office of the Land Use and Zoning Administration a copy of the resolution for issuance of Development Permit

SERVICE PROVIDER Lorenzo Sunga Jr. (Secretary to the Sangguniang Panlungsod II) DURATION 3 days STEP 9 Compute fees, encode and issue Order of Payment

SERVICE PROVIDER Office of the Land Use and Zoning Administration DURATION 2 hours

STEP 10 Payment of Development Fees and submission of requirements SERVICE PROVIDER Cashier, City Treasurer’s Office DURATION 3 to 4 days

STEP 11 Issue Development Permit SERVICE PROVIDER Hon. Oscar G. Malapitan (City Mayor)

DURATION 2 to 3 days

STEP 12 Release Development Permit SERVICE PROVIDER Office of the Land Use and Zoning Administration

DURATION 5 to 10 minutes

FOR RECOMMENDATIONS, INQUIRIES AND SUGGESTIONS

336-5563 OR 288-8811 Loc. 2243


52

PEOPLE’S LAW ENFORCEMENT BOARD

VISION: Peace, Order and harmonious relationship between the people of Caloocan City and the Police.

MISSION: Genuine public service, through quality, effective, fair, impartial and speedy adjudication of justice.

FRONTLINE SERVICE ISSUANCE OF PLEB CLEARANCE/ CERTIFICATION

STEP 1 Secure Application Form and Order of Payment STEP 2 Pay and get Official Receipt

SERVICE PROVIDER City Treasurer’s Office STEP 3 Verify records

SERVICE PROVIDER Norman Ibasco

STEP 4 Prepare clearance/ certification SERVICE PROVIDER Mary Ann Joy M. Jimenez Evelyn S. J. Pineda

STEP 5 Approve and sign clearance/ certification Luis S. Abel - Chief of Office

STEP 6 Release clearance/ certification

SERVICE PROVIDER Mary Ann Joy M. Jimenez Evelyn S. J. Pineda DURATION 10 minutes

REQUIRED DOCUMENT/S 1. PNP ID 2. 1x1 ID picture

3. Community Tax Certificate 4. Official Receipt

5. Documentary Stamp

REQUIRED FEES PhP 20.00 per clearance

FRONTLINE SERVICE CITIZEN’S COMPLAINT

STEP 1 Receive accomplished complaint sheet

STEP 2 Attach complaint affidavit SERVICE PROVIDER Rogelio A. Cruz Mary Ann Joy M. Jimenez Evangeline I. Puno

STEP 3 Docket/ File/ Record complaint SERVICE PROVIDER Norman Ibasco STEP 4 Pre-Charge Evaluation

SERVICE PROVIDER Luis S. Abel - Chief of Office STEP 5 Serve Subpoenas and Summons

SERVICE PROVIDER Norman S. Ibasco Nestor R. Guilas Joseph Q. Samaniego STEP 6 Adjudication Process (Hearing and Investigation) SERVICE PROVIDER Members of the Board District I and District II

STEP 7 Decisions/ Resolutions SERVICE PROVIDER Luis S. Abel - Chief of Office Members of the Board District I and District II

STEP 8 Release/ Serve Decision/ Resolution SERVICE PROVIDER PLEB Process Servers DURATION 60 days

REQUIRED DOCUMENT/S 1. PNP ID 2. 1x1 ID picture

3. Community Tax Certificate 4. Official Receipt

5. Documentary Stamp

REQUIRED FEES PhP 20.00 per clearance


53

PHILIPPINE NATIONAL POLICE

FUNCTIONAL STATEMENT: Enforce the law, prevent and control crimes, maintain peace and order and ensure public safety and internal security with the active support of the community.

FRONTLINE SERVICE QUALITY SERVICE LANE

STEP 1 Manifest complaint/ concern to the desk officer on duty STEP 2 Give complete details of complaint SERVICE PROVIDER SPO1 Joselito Balagtas SPO3 Tomas Caadan

DURATION 20 minutes STEP 3 Entry of complaint concern to the police blotter

PERSON/S RESPONSIBLE PO3 Gilbert Gammad

DURATION 15 minutes STEP 4 Designate investigator to act upon the complaint

PERSON/S RESPONSIBLE PO2 Alejandro Billado DURATION 90 minutes

REQUIRED DOCUMENT/S

PHYSICAL INJURY/ FRUSTRATED HOMICIDE/ FRUSTRATED MURDER 1. Medical Certificate 2. Photograph and photocopy of evidence 3. Birth Certificate (for minors) MURDER/ HOMICIDE 1. Death Certificate of victim CARNAPPING 1. Certificate of Registration and Official Receipt (original copy) 2. Original key of the car-napped vehicle THEFT/ ROBBERY 1. Picture of evidence (if available)

REQUIRED FEES None

FRONTLINE SERVICE PROVISION FOR POLICE CLEARANCE STEP 1 Manifest interest to the Desk Officer

SERVICE PROVIDER SPO1 Joselito Balagtas SPO3 Tomas Caadan DURATION 5 minutes


54

REQUIRED DOCUMENT/S 1. Community Tax Certificate 2. Barangay Clearance

3. 2x2 Identification (ID) card pictures

STEP 2 Accomplish the request form and submit with the required document to the Desk Officer

STEP 3 Issue Order of Payment SERVICE PROVIDER SPO1 Joselito Balagtas SPO3 Tomas Caadan

DURATION 5 minutes REQUIRED DOCUMENT/S Application Form STEP 4 Pay Police Clearance fee

SERVICE PROVIDER Cashier/ City Treasurer’s Office Collection Clerk DURATION 5 minutes

REQUIRED DOCUMENT/S 1. Application Form 2. Order of Payment STEP 5 Submit Official Receipt SERVICE PROVIDER Police Non-Commission Officer (PNCO)

DURATION 60 minutes REQUIRED DOCUMENT/S 1. Order of Payment 2. Official Receipt

REQUIRED FEES None

STEP 6 Approve and sign the clearance SERVICE PROVIDER City Police Chief Enrique Torres

DURATION 10 minutes REQUIRED DOCUMENT/S None

REQUIRED FEES None

FRONTLINE SERVICE PROVISION FOR POLICE REPORT

STEP 1 Manifest interest to the Desk Officer PERSON/S RESPONSIBLE SPO1 Joselito De Leon DURATION 5 minutes

REQUIRED DOCUMENT/S None STEP 2 Give complete details of concern

PERSON/S RESPONSIBLE SPO1 Benjie Tiu DURATION 5 minutes REQUIRED DOCUMENT/S None

STEP 3 Enter details in the police blotter SERVICE PROVIDER PO2 Jonathan David

DURATION 20 minutes

REQUIRED DOCUMENT/S

1. Affidavit of Loss (passport, license, public or official documents, etc.) FOR STOLEN ELECTRIC OR WATER METER: 1. Original copy of monthly billing - Manila Electric Company (Meralco),

Maynilad Water and Sewerage, Inc. (MWSI), etc. REQUIRED FEES None STEP 4 Issue Police Report

SERVICE PROVIDER SPO3 Jaime Basa DURATION 10 minutes

REQUIRED DOCUMENT/S None


55

CITY ASSESSOR’S OFFICE

VISION: The City Assessor’s Office is the prime revenue generating office that enables the City Government to effectively and sufficiently deliver basic services to its constituents and to effect the timely and satisfactory completion of its development projects.

MISSION: To discover, appraise and assess all real properties in the City, adopt a systematic inventory thereof and maintain a secure system of automated assessment and property identification through effective appraisal and assessment and efficient, prompt and courteous service.

FRONTLINE SERVICES TRANSFER OF OWNERSHIP LAND, BUILDING/ IMPROVEMENT AND MACHINERIES

STEP 1 Receive required documents

SERVICE PROVIDER Merlie Geraldino Joy P. Villaruz

DURATION 2 Minutes

STEP 2 Check required documents


DURATION 10 Minutes

STEP 3 Assign Property Index Numbers

SERVICE PROVIDER Gina Libo-on - Tax mapping Division

STEP 4 Inspection

SERVICE PROVIDER Appraiser/ Field Verifier

STEP 5 Preparation of Inspection Reports/ FAAS

SERVICE PROVIDER Appraiser/ Taxmapper

STEP 6 Check and approval for encoding of FAAS

SERVICE PROVIDER City Assessor

STEP 7 Assign ARP Number

SERVICE PROVIDER Rebecca Carullo

STEP 8 Encode approved FAAS

PERSON/S RESPONSIBLE Gella Santos Rowena Gatmaitan

Lorelie Aguilar Emilie Diaz


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STEP 9 Check encoded and printed Tax Declaration

SERVICE PROVIDER Ma. Bernardita Mallare

STEP 10 Approval and final signature


STEP 11 Release Tax Declaration

SERVICE PROVIDER Merlie T. Geraldino Joy P. Villaruz

DURATION All procedures will take 10 to 12 working days

REQUIRED DOCUMENTS

Title (Certified True Copy, issued by Register of Deeds)

Deed of Sale or any documents of transfer

Realty Tax Receipt and Tax Clearance (present year)

Transfer Tax Receipt (certified photocopy)

Certificate Authorizing Registration - blue copy & 1 photocopy (if not available, certified true copy of CAR issued by BIR)

Tax Declaration of Land and Improvement (previous owner)

Cedula and ID – photocopy (owner and representative)

Subdivision Plan (if lot is segregated)

Authorization letter or SPA from the property owner (if representative)

Mayor’s Permit (BPLO) – photocopy (if the vendor is company)

Business tax receipt (BPLO) – Certified True Copy (if the vendor is company)

Photo and sketch of the property

Field verification by Assessor’s Office

REQUIRED FEES No fees required

FRONTLINE SERVICES DECLARATION OF NEW/ UNDECLARED PROPERTIES



DURATION 2 Minutes



DURATION 10 Minutes


SERVICE PROVIDER Gina Libo-on STEP 4 Inspection of property

SERVICE PROVIDER Appraiser/ Field Verifier STEP 5 Preparation of Inspection Reports/ FAAS SERVICE PROVIDER Appraiser/ Taxmapper

STEP 6 Check and Approval for Encoding of FAAS SERVICE PROVIDER City Assessor

STEP 7 Assign ARP Number SERVICE PROVIDER Rebecca Carullo STEP 8 Encode of approved FAAS

SERVICE PROVIDER Gella Santos Rowena Gatmaitan Lorelie Aguilar Emilie Diaz STEP 9 Check of the encoded and printed Tax Declaration

SERVICE PROVIDER Ma. Bernardita Mallare


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STEP 10 Approval and final signature

SERVICE PROVIDER City Assessor STEP 11 Release Tax Declaration

SERVICE PROVIDER Merlie T. Geraldino Joy P. Villaruz


REQUIRED DOCUMENTS

Building Plan

Building Permit (Certified True Copy)

Bill of Materials (if any)

Tax Declaration of Land


Photo of the property

Cedula and I.D. (photocopy)

Authorization from owner if representative


FRONTLINE SERVICES CANCELLATION OF ASSESSMENT RECORDS

STEP 1 Receive letter of request for cancellation

SERVICE PROVIDER Merlie Geraldino Corazon Cruz DURATION 2 Minutes


SERVICE PROVIDER Merlie Geraldino Corazon Cruz

DURATION 10 Minutes

STEP 3 Inspection of the property PERSON/SRESPONSIBLE Appraiser/ Field Verifier

STEP 4 Preparation of Inspection Reports/ Notice of Cancellation SERVICE PROVIDER Appraiser/ Taxmapper STEP 5 Check and Approval for encoding of Notice of Cancellation

SERVICE PROVIDER City Assessor STEP 6 Encode and print the Notice of Cancellation

SERVICE PROVIDER Appraiser/ Field Verifier

STEP 7 Approval and final signature SERVICE PROVIDER City Assessor

STEP 8 Release of documents SERVICE PROVIDER Corazon Cruz


REQUIRED DOCUMENTS

Letter request

Demolition permit

Barangay Certification (attesting lot is vacant)

Tax Declaration of Building

Latest payment of Realty Tax/ Tax Clearance

Picture of property (land)

Cedula and ID (photocopy)



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FRONTLINE SERVICES TRANSFER AND SEGREGATION OF SUBDIVISION

STEP 1 Receive letter of request for cancellation


DURATION 2 Minutes



DURATION 10 Minutes

STEP 3 Assign of Property Index Numbers

SERVICE PROVIDER Gina Libo-on STEP 4 Inspection of property SERVICE PROVIDER Appraiser/ Field Verifier

STEP 5 Preparation of Inspection Reports/ FAAS SERVICE PROVIDER Appraiser/ Tax Mapper

STEP 6 Check and approval for encoding of FAAS SERVICE PROVIDER City Assessor STEP 7 Assign of ARP Number

SERVICE PROVIDER Rebecca Carullo STEP 8 Encode of approved FAAS

SERVICE PROVIDER Gella Santos Rowena Gatmaitan Lorelie Aguilar Emilie Diaz

STEP 9 Check of the encoded and printed Tax Declaration SERVICE PROVIDER Bernardita Mallare


STEP 11 Release of document

SERVICE PROVIDER Merlie Geraldino Joy P. Villaruz DURATION All procedures will take 10 to 12 working days

REQUIRED DOCUMENTS

Title (Certified True Copy, issued by Register of Deeds)

Deed of Sale or any documents of transfer


Transfer Tax Receipt (certified photocopy)

Certificate Authorizing Registration - Blue Copy & 1 photocopy (if not available, Certified True Copy of CAR issued by BIR)

Tax Declaration of Land and Improvement (previous owner)

Cedula and ID – photocopy (owner and representative)

Subdivision Plan (if lot is segregated)

Authorization letter or SPA from the property owner (if representative)

Mayor’s Permit (BPLO) – photocopy (if the vendor is company)

Business tax receipt (BPLO) – certified true copy (if the vendor is company)

Photo and sketch of the property

Field verification by Assessor’s Office



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FRONTLINE SERVICES SEGREGATION OF TAX DECLARATION FROM NHA



DURATION 2 Minutes



DURATION 10 Minutes


SERVICE PROVIDER Gina Libo-on STEP 4 Inspection of the property SERVICE PROVIDER Appraiser/ Field Verifier

STEP 5 Preparation of inspection reports / FAAS SERVICE PROVIDER Appraiser/ Taxmapper

STEP 6 Check and approval for encoding of FAAS SERVICE PROVIDER City Assessor STEP 7 Assign of ARP Number

SERVICE PROVIDER Rebecca Carullo STEP 8 Encode of approved FAAS

SERVICE PROVIDER Gella Santos Rowena Gatmaitan


STEP 9 Check the encoded and printed Tax Declaration SERVICE PROVIDER Bernardita Mallare

STEP 10 Approval and final signature SERVICE PROVIDER City Assessor STEP 11 Release Tax Declaration

SERVICE PROVIDER Merlie Geraldino Joy P. Villaruz DURATION All procedures will take 10 to 12 working days

REQUIRED DOCUMENTS

Certified true copy of Title (issued by Register of Deeds or Certified True Copy of Technical Description issued by NHA)

Certificate of Award

Deed of Sale

Cedula and I.D. (photocopy)

Picture of property

Authorization letter if representative


FRONTLINE SERVICES RECLASSIFICATION OF ASSESSMENT OF REAL PROPERTIES



DURATION 2 Minutes


SERVICE PROVIDER Merlie Geraldino Joy P. Villaruz DURATION 10 Minutes


SERVICE PROVIDER Gina Libo-on


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STEP 4 Inspection of the property

SERVICE PROVIDER Appraiser/ Field Verifier STEP 5 Preparation of inspection reports / FAAS

SERVICE PROVIDER Appraiser/ Taxmapper

STEP 6 Check and approval for encoding of FAAS SERVICE PROVIDER City Assessor

STEP 7 Assign of ARP Number SERVICE PROVIDER Rebecca Carullo STEP 8 Encode approved FAAS

SERVICE PROVIDER Gella Santos Rowena Gatmaitan


STEP 9 Check the encoded and printed Tax Declaration

SERVICE PROVIDER Bernardita Mallare


STEP 11 Release Tax Declaration SERVICE PROVIDER Merlie Geraldino Joy P. Villaruz DURATION All procedures will take 10 to 12 working days

REQUIRED DOCUMENTS

Demolition permit

Certification by Fire Department if destroyed by fire

Tax Declaration

Realty Tax Receipt

Letter Request Tax Clearance (Present Quarter)


FRONTLINE SERVICES ISSUANCE OF CERTIFIED TRUE COPY OF TAX DECLARATION

STEP 1 Fill out Request Form for the needed certification SERVICE PROVIDER Maria Cecilia Escolar Sharon Ruth Vergara

STEP 2 Issuance of Order of Payment SERVICE PROVIDER Maria Cecilia Escolar Sharon Ruth Vergara STEP 3 Receive Official Receipt

SERVICE PROVIDER Maria Cecilia Escolar Sharon Ruth Vergara

STEP 4 Print of Tax Declaration

SERVICE PROVIDER Lovella Sangil Maria Susan Aroa

STEP 5 Check printed Tax Declaration SERVICE PROVIDER Dorotea Jocson Lovella Sangil

STEP 6 Approval and signature of City Assessor

SERVICE PROVIDER City Assessor *Delegated to Ma. Bernardita Mallare/ Flora F. Clor/ Ma. Elenita Vallejos

STEP 7 Release of Tax Declaration

SERVICE PROVIDER Maria Cecilia Escolar Sharon Ruth Vergara DURATION All procedures will take 1 to 2 working days


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REQUIRED DOCUMENTS

Taxpayers must present their copy of tax declaration or any document related to the property or if none, it will be verified first in the computer to find out if there is an existing record of the subject property

Community Tax Certificate (Cedula)

Official Receipt for the requested Certified True Copy

REQUIRED FEES Owner – Php 50.00; if Representative – Php100.00

FRONTLINE SERVICES ISSUANCE OF CERTIFICATION OF OWNERSHIP OR PROPERTY HOLDINGS

STEP 1 Receive accomplished request form for the needed certification SERVICE PROVIDER Maria Cecilia Escolar Sharon Ruth Vergara

STEP 2 Issuance of Order of Payment

SERVICE PROVIDER Maria Cecilia Escolar Sharon Ruth Vergara STEP 3 Receive of Official Receipt

SERVICE PROVIDER Maria Cecilia Escolar Sharon Ruth Vergara STEP 4 Verification and printing of requested certification SERVICE PROVIDER Lovella Sangil Susan Aroa

STEP 5 Check printed certification SERVICE PROVIDER Lovella Sangil Dorotea Jocson



STEP 7 Release of certification

SERVICE PROVIDER Maria Cecilia Escolar Sharon Ruth Vergara DURATION All procedures will take 2 to 3 hours

REQUIRED DOCUMENTS

Certified true copy of Tax Declaration both for Land and Improvement


Official Receipt for the requested Certification

REQUIRED FEES Php 50.00 per property

FRONTLINE SERVICES CERTIFICATE OF NON-OWNERSHIP OR NO PROPERTY HOLDINGS

STEP 1 Receive of Request Form for the needed certification

SERVICE PROVIDER Maria Cecilia Escolar Sharon Ruth Vergara STEP 2 Issuance of Order of payment SERVICE PROVIDER Maria Cecilia Escolar Sharon Ruth Vergara

STEP 3 Receive of Official Receipt SERVICE PROVIDER Maria Cecilia Escolar Sharon Ruth Vergara

STEP 4 Verification and print of certifications SERVICE PROVIDER Lovella Sangil Ma. Susan Aroa STEP 5 Check printed certifications

SERVICE PROVIDER Dorotea Jocson Lovella Sangil STEP 6 Approval and signature of City Assessor



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SERVICE PROVIDER Maria Cecilia Escolar Sharon Ruth Vergara DURATION All procedures will take 2 to 3 hours

REQUIRED DOCUMENTS Request Form


Official Receipt of certification fees

REQUIRED FEES Php 50.00 per name requested

FRONTLINE SERVICES CERTIFICATION OF NO-IMPROVEMENT

STEP 1 Receive Request Form for the needed certification




STEP 3 Receive of Official Receipt


STEP 4 Ocular Inspection

SERVICE PROVIDER Available Inspector

STEP 5 Encode/ Print of certification

SERVICE PROVIDER Lovella Sangil Ma. Susan Aroa





REQUIRED DOCUMENTS

Tax Declaration of the property (land) subject for issuance of no-improvement

Affidavit by either the seller or buyer as proof that the subject property is vacant so that the requested certification can be issued immediately. In the absence of affidavit, it will be subjected to actual inspection which will be schedule (first come first serve basis) and upon the availability of inspector


Official Receipt

If big parcel, picture of the property is needed

Deed of Sale or any other Documents of Transfer (such as Extra Judicial Settlement/Deed of Donation)

If Representative, Authorization Letter from the Owner

Photocopy of ID of both the Owner and Representative

Official Receipt for certification fees DURATION All procedures will take 2 to 3 hours


FRONTLINE SERVICES CERTIFICATION OF PREVAILING/ PREVIOUS ASSESSMENT

STEP 1 Receive accomplished request form for the needed certification

SERVICE PROVIDER Dorotea Jocson Mary Grace Name

STEP 2 Verification for tie up and reconciliation of submitted tax declaration to records and files


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SERVICE PROVIDER Mary Grace Name Arlene Aclera

Nathaniel Deveraturda

STEP 3 Issuance of Order of Payment SERVICE PROVIDER Dorotea Jocson Mary Grace Name STEP 4 Receive of Official Receipt

SERVICE PROVIDER Dorotea Jocson STEP 5 Encode/ Print of certification

SERVICE PROVIDER Dorotea Jocson



STEP 7 Release of certification SERVICE PROVIDER Dorotea Jocson Lovella Sangil DURATION All procedures will take 2 to 3 hours

REQUIRED DOCUMENTS

Certified true copy of Tax Declaration (Present) both for Land and Improvement


Official Receipt for the requested Certification


FRONTLINE SERVICES CERTIFICATION OF NO-IMPROVEMENT (PORTION ONLY)

STEP 1 Receive request form for the needed certification

SERVICE PROVIDER Lovella Sangil Dorotea Jocson




STEP 3 Issuance of Order of Payment SERVICE PROVIDER Lovella Sangil Dorotea Jocson


SERVICE PROVIDER Lovella Sangil Dorotea Jocson STEP 5 Encode/ Print of certification

SERVICE PROVIDER Lovella Sangil Dorotea Jocson STEP 6 Approval and signature of City Assessor


STEP 7 Release of certification SERVICE PROVIDER Lovella Sangil Dorotea Jocson

DURATION All procedures will take 2 to 3 hours

REQUIRED DOCUMENTS

Tax Declaration of the property (land) subject for issuance of no-improvement

Affidavit by either the seller or buyer as proof that the subject property is vacant for the immediate issuance of requested certification, in absence of the affidavit, will be subjected to actual inspection depending on the availability of field inspector

Photo of the property and inspection report of field verifier who conducted the ocular inspection


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For big parcels (501 sq.m. and above) and/or when the applicant has no valid ID’s

Deed of Sale or any other Documents of Transfer (such as Extra Judicial Settlement/Deed of Donation)

Community Tax Certificate (Cedula) or any Government issued ID

If Representative, Authorization Letter from the Owner

Photocopy of ID of both the Owner and Representative

Official Receipt for certification fees REQUIRED FEES Php 50.00 per property

FRONTLINE SERVICES CERTIFICATION WITHIN & OUTSIDE TERRITORIAL JURISDICTION

STEP 1 Receive accomplished request form for the needed certification


STEP 2 Verification from Taxmapping Division

SERVICE PROVIDER Gina Libo-on (TMDS)












REQUIRED DOCUMENTS

Transfer Certificate of Title of the particular lot

Tax Declaration/ Location Plan

Community Tax Certificate

Official Receipt for the requested certification


FRONTLINE SERVICES ISSUANCE OF OTHER CERTIFICATION RELATED TO ASSESSMENT RECORDS

STEP 1 Receive Request Form for the needed certification










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SERVICE PROVIDER Jeremy S. Regino (Officer-in-Charge)

STEP 7 Release



REQUIRED DOCUMENTS

Transfer Certificate of Title

Current Tax Declaration for both land and property


Official Receipt for the requested certification

REQUIRED FEES Php 50.00 per certification

FRONTLINE SERVICES ISSUANCE OF TRANSFER TAX ORDER OR PAYMENT

STEP 1 Present and submit requirements

SERVICE PROVIDER Wilma Pernia Mary Grace Nama

STEP 2 Issue Order of Payment




STEP 4 Payment of Transfer Tax to CTO and Certified True Copy of OR

SERVICE PROVIDER City Treasurer’s Office Collection Clerk

STEP 5 Present Transfer Tax Receipt to Assessor’s Office


STEP 6 Release of document


DURATION All procedures will take 1 hour

REQUIRED DOCUMENTS

Original Copy of Deed of Sale, Deed of Donation, Extra Judicial, Etc.

Photocopy of the documents listed in No. 1

Photocopy of Tax Declaration

Photocopy of Title

Business Permit of the seller if real estate developer and or company

REQUIRED FEES Corresponding transfer tax cost

FRONTLINE SERVICES ISSUANCE OF SIMPLE COPY OF TAX DECLARATION FOR REAL PROPERTY TAX PAYMENT

STEP 1 Proceed to window 1, 2, 3 for printing of Tax Declaration

SERVICE PROVIDER Rowena Gatmaitan Lorelei Aguilar Emilie Diaz

STEP 2 If no computer record, must go to Tax Mapping Division with the essential documents pertaining to the property to determine the Property Index Number (PIN) based on base map

SERVICE PROVIDER Taxmapping Division staff

STEP 3 Return to window 1, 2, 3 for the requested copy of Tax Declaration

SERVICE PROVIDER Rowena Gatmaitan Lorelei Aguilar Emilie Diaz

DURATION All procedures will take 1 hour


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REQUIRED DOCUMENTS

Official Receipt of Realty Tax payment

Tax Declaration

Any document pertaining to the identification of the property


FEEDBACK AND REDRESS MECHANISM:

We appreciate your comments and suggestions. Please follow these steps: 1. Get a form from the comments and suggestions box located at the front desk. 2. Fill up the form indicating your comments, suggestions and/or complaints. 3. Drop the form at the comments and suggestions box.


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CITY TREASURER’S OFFICE

VISION:

The City Treasurer’s Office is the focal department of the city, providing prompt and responsive srvices to its clients, and geared toward being an authority in local finance in a self-sustaining City of Caloocan.

MISSION:

The City Treasurer’s Office is the catalyst of the City of Caloocan aiming to achieve sustainable and effective financial management through sound fiscal management, effective income generation initiatives and precise expedient financial information, there making the city a material contributor to local and national development.

FRONTLINE SERVICES

COLLECTION OF FEES, LICENSES AND TAXES

Medical Certificate

Mayor’s Permit

Tuition fees

Health Certificate

Professional Tax Receipt (PTR)

Impounding fee

Towing fee

Other TMC fees

National Statistics Office (NSO)

City Transfer Tax

Building Permit

Machineries Inspection fee

Excavation Inspection fee

Franchise dropping

Tricycle

Cemetery

Fire Safety

Electrical Inspection fee

STEP 1 Present Order of Payment

STEP 2 Payment of the amount indicated

SERVICE PROVIDER

Susan Florentino Cresuhito Carreon Irene Manansala Rodolfo Claveria Ricardo Evangelista

Eufrocyne Panelo Marissa Eclipse Baltazara dela Rosa Imelda Gutierez Joselito Nadurata

Zenaida Daang Vonne Edward Lorenzo NORTH Maribel Tam Desiree Nuñez

DURATION 1 minute

REQUIRED DOCUMENT/S Order of Payment


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REQUIRED FEES

1. Medical Certificate 2. Mayor’s Permit 3. Tuition fees 4. Health Certificate 5. Professional Tax Receipt (PTR) 6. Impounding fee 7. Towing fee 8. Other Traffic Management Center (TMC) fee 9. City Transfer Tax 10. Building Permit 11. Machineries Inspection fee 12. Excavation Inspection fee 13. Franchise dropping 14. Tricycle 15. Cemetery 16. Fire Safety 17. Electrical Inspection fee

Php 50.00 20 to 100.00

Varying Varying 330.00

Varying Varying Varying Varying

Varying Varying

30.00 405 /580 /555.00

Varying Varying Varying

FRONTLINE SERVICE COLLECTION OF COMMUNITY TAX CERTIFICATE (Cedula)

STEP 1 Present last Cedula or information sheet STEP 2 Payment

SERVICE PROVIDER CORPORATION Imelda Gutierrez

INDIVIDUAL Baltazara Dela Rosa

NORTH Nelson Santos

DURATION 1 minute REQUIRED DOCUMENT/S Last Cedula or information sheet REQUIRED FEES Varying amount

FRONTLINE SERVICE COLLECTION OF REAL PROPERTY TAX STEP 1 BILLING - Present last Official Receipt and Tax Declaration

SERVICE PROVIDER Jerry Viray Evelyn Puzo DURATION 5 minutes

REQUIRED DOCUMENT/S 1. Last Official Receipt 2. Tax Declaration REQUIRED FEES None STEP 2 COLLECTION - Present Statement of Account

STEP 3 COLLECTION - Payment of amount indicated in the Statement of Account

SERVICE PROVIDER

SOUTH Evangeline Martin Hedeliza DL Tiotangco Lorna Cabal

Regina Abad Rachel R. Deang

NORTH Irene Aurora Canet Roselle Dumaguing Neil Martinez

DURATION 1 minute

REQUIRED DOCUMENT/S Statement of Account REQUIRED FEES Varying amount


69

FRONTLINE SERVICE COLLECTION OF DELINQUENT TAXES

STEP 1 Issue Notice of Delinquency STEP 2 Pay Delinquent Taxes or execute Promissory Note

SERVICE PROVIDER Emelito Serrano Vincent B. Salvador Jr. Nenita P. Fernandez

DURATION 30 minutes REQUIRED DOCUMENT/S Notice of Delinquency

REQUIRED FEES Amount indicated in the Notice of Delinquency

FRONTLINE SERVICE ISSUANCE OF CLEARANCE

STEP 1 Present application and requirement

STEP 2 Verify accounts

STEP 3 Issue Order of Payment for the clearance

STEP 4 Prepare and sign clearance

SERVICE PROVIDER Amelia Supe Mary Grace Apura

Miguelita Bautista Cherry M. Vergara

Ma.Theresa Yoingco

DURATION Two (2) days

REQUIRED DOCUMENT/S 1. Tax Declaration 2. Current tax payments

3. Community Tax Certificate 4. Application Form

REQUIRED FEES Php 50.00/ property

FRONTLINE SERVICE COLLECTION OF FEES, LICENSES AND TAXES – MARKET FEES/ RENTAL STEP 1 Pay market fees

STEP 2 Issue Official Receipt/ Cash Ticket

SERVICE PROVIDER Ma. Cristina Cordero Lucena Erpelo

Buenaventura Villanueva Carolina B. Tan

Edwin Sabillo Cenon Alfonso Tautjo

DURATION 5 minutes


REQUIRED FEES Php 20.00 per square meter (permanent stalls)

Php 5.00 per bilao (ambulant vendors)

FRONTLINE SERVICE COLLECTION OF FEES, LICENSES AND TAXES - BUSINESS TAXES STEP 1 Present Order of Payment

STEP 2 Pay Business Tax

SERVICE PROVIDER Ronilo Marmolejo Cesar Hernandez

Arturo Coronel Roderick Real

NORTH Jocel Añasco

DURATION 1 minute

REQUIRED DOCUMENT/S Order of Payment

REQUIRED FEES As indicated in the Order of Payment

FRONTLINE SERVICE ISSUANCE OF BARANGAY MICRO-BUSINESS ENTERPRISE (BMBE) CERTIFICATE


70

STEP 1 Receive complete documents

STEP 2 Conduct Ocular Inspection STEP 3 Approve application

STEP 4 Issue Certificate of Registration

SERVICE PROVIDER Cecilia J. Cruz Vivian Buena DURATION 3 days upon submission of complete documents

REQUIRED DOCUMENT/S

1. Application Form 2. Affidavit of Undertaking 3. Sworn Statement of Assets and Liabilities 4. SEC/ Cooperative Development Authority (CDA)/ DTI Registration

Certificate 5. Tax Identification Number (TIN) 6. Mayor’s Permit 7. BIR Registration Certificate 8. Pictures of premises and tangible assets 9. Copy of Contract of Loans and Schedule of Amortization (if there’s any) 10. Income Tax Return (if existing)

REQUIRED FEES None


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BARANGAY SECRETARIAT

FUNCTIONAL STATEMENT: General supervision and assistance to the City Barangays, Sangguniang Kabataan and

Katarungang Pambarangay projects and activities that will support the programs of the city government, complaints filed against barangay, supervision over barangay seminars and/ or workshops for better barangay administration and provision of efficient service to the barangays through a corps of professional and competent staff faithfully discharging their duties and functions as provided by law. ADMINISTRATIVE SERVICES

FRONTLINE SERVICE ISSUANCE OF CERTIFICATION

STEP 1 Submit request of certification needed

SERVICE PROVIDER Anna Hermosa Madayag

DURATION 2 minutes

STEP 2 Verify request

SERVICE PROVIDER Dierdre F. Fesarit

DURATION 5 minutes

STEP 3 Issue Order of Payment


DURATION 3 minutes

STEP 4 Prepare requested documents

SERVICE PROVIDER Jesus L. Tan Jr.

DURATION 5 minutes

STEP 5 Approve and sign documents

SERVICE PROVIDER Veronica DG. Buenviaje (Officer-in-Charge)

DURATION 2 minutes

STEP 6 Release certification

SERVICE PROVIDER Jesus L. Tan Jr.

DURATION 1 minute

REQUIRED DOCUMENT/S

Certification for Death Claim: 1. Death Certificate of the deceased barangay official Certification for Eligibility: 1. Barangay Certification from Punong Barangay 2. Service record 3. Oath of office 4. Appointment (certified photocopy filed in the records section) Certification on Leave Credits: 1. Copy of computation of leave credits signed by the City Accountant

REQUIRED FEES Local Abroad

PhP 20.00 per copy 100.00 per copy


72

FRONTLINE SERVICE ISSUANCE OF VITAL BARANGAY INFORMATION

STEP 1 Submit letter of request

SERVICE PROVIDER Anna Hermosa Madayag

DURATION 2 minutes

STEP 2 Verify availability of data needed


DURATION 5 minutes

STEP 3 Release of the document


DURATION 3 minutes

REQUIRED DOCUMENT/S 1. Identification card 2. Letter of request

REQUIRED FEES None

FRONTLINE SERVICE BARANGAY COMPLAINTS AND INQUIRIES ASSISTANCE STEP 1 Receive and record the data of complaint/ nature of complaint.

STEP 2 Give advice/ recommendation based on RA 7160 – Local Government Code of 1991

STEP 3 Forward the document to the Chief of office for proper disposition

STEP 4 Endorse the complaint to Sangguniang Panlungsod

SERVICE PROVIDER Ariel Sales DURATION 45 minutes

REQUIRED DOCUMENT/S Verified letter of complaint REQUIRED FEES None

FRONTLINE SERVICE BARANGAY INFORMATION DISSEMINATION

STEP 1

Receive the inter-department/ agency communication

Memorandum Circulars

Administrative/ Executive Orders

Ordinance/ Resolutions

Issuances

STEP 2 Conduct a brief orientation to all area managers regarding the activity/ program to be implemented

STEP 3 Prepare the enclosure letter for the said communication


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STEP 4 Reproduction of the communication

STEP 5 Dispatch the area managers for the dissemination of information STEP 6 Submission of Acknowledgement Receipt

SERVICE PROVIDER

Barangay 1 – 48: Barangay 49 – 93: Barangay 94 – 141: Barangay 142 – 164:

:

Ma. Teresita Mangaliman Ferdinand S. Malit Danilo Pineda Sarita S. Alcantara

DURATION 1 day

REQUIRED DOCUMENT/S Documents for reproduction (optional) REQUIRED FEES None

FRONTLINE SERVICE MOBILIZATION AND MONITORING INTER-ORGANIZATION COORDINATION

STEP 1

Receive the inter-department/ agency communication/ invitation

Barangay General Assembly

State of Barangay Address

City/ National Government activity/ program

STEP 2 Conduct a brief orientation to all area managers regarding the activity/ program to be mobilized or monitored

STEP 3

Assign the respective tasks

Attendance

Physical arrangement

STEP 4 Dispatch the area managers for the mobilization/ monitoring STEP 5 Submission of after-activity report.

SERVICE PROVIDER

Barangay 1 – 48: Barangay 49 – 93: Barangay 94 – 141: Barangay 142 – 164:

Ma. Teresita Mangaliman Ariel Sales Danilo Pineda Sarita S. Alcantara

DURATION 1 day REQUIRED DOCUMENT/S Memorandum/ letter of request from other department/ offices

REQUIRED FEES None


74

CALOOCAN CITY DISASTER RISK REDUCTION AND

MANAGEMENT OFFICE

VISION: The vision of the local government unit of Caloocan, through its office the City Disaster Risk Reduction Management Office is to continuously improve and enhance the Disaster preparedness services that it offers to the community. It aims to support activities, project and policies geared towards developing a more responsible and disaster resilient community. In addition, the office seeks to promote risk-conscious members of the community knowledgeable on the proper management of hazardous materials in an environmentally sound manner.

MISSION: To instill the culture of resiliency and preparedness to the constituents of Caloocan City. And in order to develop citizens who are well prepared, conscientious and properly equipped in dealing with disaster both man-included on otherwise. All of these are envisioned by the city government in line with the priorities of the country for disaster preparedness.

FRONTLINE SERVICE REQUEST FOR DATA, TRAINING AND SERVICES

STEP 1 Receive letter of request and assist client on the subject of inquiry SERVICE PROVIDER Jasmin Ukol Jessie Balisi

REQUIRED DOCUMENTS Letter of request (inclusive of type of training, barangay name, total number of participants, tentative schedule of activity)

REQUIRED FEES None DURATION 5 minutes

STEP 2 Verify request and forward to the appropriate division for disposition SERVICE PROVIDER Jasmin Ukol Jessie Balisi

DURATION 5 minutes

STEP 3

Evaluate request for approval and:

furnish copies of requested documents

(for training) schedule date of activity

SERVICE PROVIDER Winona G. Onza Ferdinand Dacullo

DURATION 10-15 minutes depending on the requisites

STEP 4 (For training) Inform and coordinate with the barangay and other agencies concerned on the details of the activity

SERVICE PROVIDER Winona G. Onza Ferdinand Dacullo DURATION Upon approval of request STEP 5 Organized and prepare CDRRMO personnel for the requested training

SERVICE PROVIDER Alex P. Nadurata (Officer-in-Charge)


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FRONTLINE SERVICE PROVISION OF EMERGENCY RESPONSE & OTHER SERVICE FOR DISASTER MANAGEMENT

STEP 1 Receive call and collect pertinent information of the incident from the client SERVICE PROVIDER Charlotte Alejandria

DURATION 2 - 3 minutes STEP 2 Dispatch and issue mission order to the responding team.

SERVICE PROVIDER Rescue Team Leader/ Assistant Team Leader

DURATION Immediate

STEP 3 Render appropriate assistance to the client (emergency response, disaster management and other related services)

SERVICE PROVIDER CDRRMO Response Team DURATION Immediate STEP 4 Gather documentation (incident report)

SERVICE PROVIDER Rescue Team Leader/ Assistant Team Leader DURATION Upon completion of emergency response

REQUIRED FEES None

FEEDBACK AND READINESS MECHANISM

Please let us know how we have served you through the following:

Accomplish the feedback form available in our office and place in the designated drop box.

Send your feedback and queries through email at [email protected] or get in touch with us at telephone no. 310-7536.

You may also send your feedback to [email protected] email address of Mr. Alex P. Nadurata, OIC of CCDRRMO

mailto:[email protected]

mailto:[email protected]


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CALOOCAN CITY MEDICAL CENTER

FUNCTIONAL STATEMENT: Provide an affordable quality health care to the people through holistic approach and technology-based health care delivery system. As a community of health workers, we shall adhere to the highest standards of care and uphold the culture of excellence in our daily routines.

FRONTLINE SERVICE ADMITTING SECTION STEP 1 Accomplish and submit hospital admission form SERVICE PROVIDER Leonida Salvidar

DURATION 5 minutes REQUIRED DOCUMENT/S Admitting Chart

REQUIRED FEES None

STEP 2

New Patient – acquire permanent patient number for purpose of hospital record and future admissions

Notify the personnel of your patient number for record retrieval and/ or medical history

SERVICE PROVIDER Leonida Salvidar

DURATION 1 minute REQUIRED DOCUMENT/S Blue card (for patient with existing records)

REQUIRED FEES None STEP 3 Clarify hospital rules, policies and agreements

SERVICE PROVIDER Leonida Salvidar

DURATION 5 minutes REQUIRED DOCUMENT/S Consent Form

REQUIRED FEES None STEP 4 Sign consent for admission SERVICE PROVIDER Leonida Salvidar

DURATION 1 minute REQUIRED DOCUMENT/S Patient’s Chart

REQUIRED FEES None


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FRONTLINE SERVICE EMERGENCY ROOM SECTION Patient is classified at triage area as emergent, urgent and non-urgent

STEP1 Take patient information SERVICE PROVIDER Ruby Sugue DURATION 5 minutes

REQUIRED DOCUMENT/S None REQUIRED FEES None

STEP 2 Inform department concerned of patient’s condition

SERVICE PROVIDER Ruby Sugue DURATION As soon as possible REQUIRED DOCUMENT/S Patient’s data sheet REQUIRED FEES None

STEP 3 Medical doctor/ personnel attends to patient’s prerequisite

SERVICE PROVIDER ER Physician on duty DURATION Case dependent REQUIRED DOCUMENT/S Patient’s data sheet REQUIRED FEES None for Caloocan Residents

STEP 4 Evaluate patient’s state of health for further observation and admission; transfer or discharge

SERVICE PROVIDER Ruby Sugue DURATION 10 minutes REQUIRED DOCUMENT/S 1. Blue Card 2. Patient Medical Record REQUIRED FEES None for Caloocan Residents

FRONTLINE SERVICE OUT-PATIENT DEPARTMENT Provision of free check-up to all city residents

STEP 1 Acquire number and wait for turn

SERVICE PROVIDER Ma. Cecilia Asuncion DURATION 5 minutes REQUIRED DOCUMENT/S Number card REQUIRED FEES None for Caloocan Residents STEP 2 Interview patient and subject to preliminary check-up

SERVICE PROVIDER Gilda Armas

DURATION 5 minutes


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REQUIRED DOCUMENT/S Patient Medical Record REQUIRED FEES None for Caloocan Residents STEP 3 Attend to patient and evaluate medical condition

SERVICE PROVIDER Dr. Carlos Bautista

DURATION Case dependent REQUIRED DOCUMENT/S Patient’s Medical Record REQUIRED FEES None for Caloocan Residents STEP 4 Inform and advise patient of his/ her condition and the necessary interventions SERVICE PROVIDER Dra. Eufrocina Cabrera

DURATION 1 minute REQUIRED DOCUMENT/S Patient’s Medical Record REQUIRED FEES None for Caloocan Residents

FRONTLINE SERVICE FREE PROVISION EXAMINATION (i.e. FBS, Cholesterol, Triglycerides, ECG)

STEP 1 Acquire appointment from hospital staff SERVICE PROVIDER Rofil Chavez

DURATION 5 minutes REQUIRED DOCUMENT/S Patient’s Data Sheet

STEP 2 Subject patient to examination SERVICE PROVIDER Einna Marie Mago DURATION 5 minutes REQUIRED DOCUMENT/S Patient’s Data Sheet REQUIRED FEES None for Caloocan Residents

STEP 3 Assess and evaluate patient’s medical condition

SERVICE PROVIDER Dr. Carlos Bautista DURATION Case dependent REQUIRED DOCUMENT/S Patient’s Data Sheet REQUIRED FEES None for Caloocan Residents

STEP 4 Inform and advise patient of his/ her condition and the necessary interventions

SERVICE PROVIDER Dra. Eufrocina Cabrera DURATION 1 minute REQUIRED DOCUMENT/S Patient’s Medical Record REQUIRED FEES None for Caloocan Residents


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FRONTLINE SERVICE RADIOLOGY (X-RAY)

STEP 1 Acquire request and Order of Payment SERVICE PROVIDER Thelma Peral DURATION 1 minute REQUIRED DOCUMENT/S X-ray request slip REQUIRED FEES None

STEP 2 Pay required amount at the hospital cashier SERVICE PROVIDER Rodolfo Claveria Jr. DURATION 1 minute REQUIRED DOCUMENT/S Order of Payment REQUIRED FEES Case dependent

STEP 3 Return to radiology department for x-ray procedure

SERVICE PROVIDER Thelma Peral DURATION Case dependent REQUIRED DOCUMENT/S Official Receipt REQUIRED FEES None

STEP 4 Inform patient of the schedule of release of his/ her results

SERVICE PROVIDER Thelma Peral DURATION 1 minute REQUIRED DOCUMENT/S Official receipt REQUIRED FEES None

FRONTLINE SERVICE LABORATORY STEP 1 Acquire request and Order of Payment from Laboratory Department

SERVICE PROVIDER Josefina Jauregui DURATION 1 minute REQUIRED DOCUMENT/S Physician’s laboratory request REQUIRED FEES None STEP 2 Pay required amount at the hospital cashier

SERVICE PROVIDER Dalisay Licudine

DURATION 1 minute REQUIRED DOCUMENT/S Order of Payment REQUIRED FEES Case dependent STEP 3 Return to the laboratory for the necessary procedure

SERVICE PROVIDER Teresita Cipres

DURATION Case dependent REQUIRED DOCUMENT/S Official receipt REQUIRED FEES None STEP 4 Inform patient of the schedule of release of his/ her results SERVICE PROVIDER Benjamin Rivera

DURATION 1 minute REQUIRED DOCUMENT/S Official Receipt REQUIRED FEES None


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FRONTLINE SERVICE

PHILHEALTH UTILIZATION Worker Classification:

SSS – private GSIS – government IPP – voluntary

IND – sponsored NPM – retired OFW – abroad

STEP 1 Process admission papers at the Philippine Health Insurance Corporation (PhilHealth) department

SERVICE PROVIDER Ma. Lourdes Timbol DURATION 5 minutes

REQUIRED DOCUMENT/S

1. Philhealth card 2. Latest contribution records (ME5 and RF1)

months for non-surgical, 12 months for surgical 3. Certificate of On Board for Overseas Filipino Workers (OFW) 4. Clear copy of Birth Certificate with member/ patient registry number 5. Clear copy of Marriage Contract 6. Member’s Data Record (MDR) and payment information – for OFW 7. MDR (Member’s data record) 8. Photocopy of non-paying member card (for retired members) 9. Indigent ID or PHIC from CEI 10. Photocopy of Senior Citizen’s ID

REQUIRED FEES Dependent upon Philhealth approval

STEP 2 Present all receipt for reimbursement upon patient’s discharge

SERVICE PROVIDER Ma. Lourdes Timbol DURATION 10 minutes REQUIRED DOCUMENT/S Accumulated receipts (medicine, supplies and other ancillary procedures not

available at the hospital) REQUIRED FEES None

FRONTLINE SERVICE PHARMACY

STEP 1 Present prescription issued by the Physician SERVICE PROVIDER Marcelina Pelayo

DURATION 5 minutes REQUIRED DOCUMENT/S Prescription REQUIRED FEES None

STEP 2 Pay bills


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SERVICE PROVIDER Dalisay Licudine

DURATION 5 minutes REQUIRED DOCUMENT/S Order of Payment REQUIRED FEES Varying amount dependent on prescribed medicine

STEP 3 Present Official Receipt and obtain medicine from the pharmacy SERVICE PROVIDER Marcelina Pelayo

DURATION 1 minute REQUIRED DOCUMENT/S Official Receipt REQUIRED FEES None


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CALOOCAN CITY NORTH MEDICAL CENTER

FUNCTIONAL STATEMENT: Provide an affordable quality health care to the people through holistic approach and technology-based health care delivery system. As a community of health workers, we shall adhere to the highest standards of care and uphold the culture of excellence in our daily routines.

FRONTLINE SERVICE ADMITTING SECTION STEP 1 Accomplish and submit hospital admission form

SERVICE PROVIDER Madonna Amaro TIME FRAME 5 minutes REQUIRED DOCUMENT/S Admitting Chart

REQUIRED FEES None

STEP 2

New Patient – Acquire permanent patient number for purpose of hospital record and future admissions

– Notify the personnel of your patient number for record retrieval and/or medical history

SERVICE PROVIDER Madonna Amaro TIME FRAME 1 minute

REQUIRED DOCUMENT/S Blue card (for patient with existing records)

REQUIRED FEES None STEP 3 Clarify hospital rules, policies and agreements.

SERVICE PROVIDER Madonna Amaro TIME FRAME 5 minutes

REQUIRED DOCUMENT/S Consent Form

REQUIRED FEES None STEP 4 Sign consent for admission

SERVICE PROVIDER Madonna Amaro TIME FRAME 1 minute REQUIRED DOCUMENT/S Patient’s Chart

REQUIRED FEES None


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FRONTLINE SERVICE EMERGENCY ROOM SECTION Patient is classified at triage area as emergent, urgent and non-urgent

STEP1 Take patient information

PERSON/S RESPONSIBLE Avegail A.Pedrosa, R.N.

TIME FRAME 5 minutes REQUIRED DOCUMENT/S None

STEP 2 Inform department concerned of patient’s condition PERSON/S RESPONSIBLE Avegail A.Pedrosa, R.N.

TIME FRAME As soon as possible REQUIRED DOCUMENT/S Patient’s data sheet REQUIRED FEES None for Caloocan Residents

STEP 3 Medical doctor/ personnel attends to patient’s prerequisite PERSON/S RESPONSIBLE ER Physician on duty TIME FRAME Case dependent REQUIRED DOCUMENT/S Patient’s data sheet REQUIRED FEES None for Caloocan Residents

STEP 4 Evaluate patient’s state of health for further observation and admission; transfer or discharge

PERSONS RESPONSIBLE Avegail A.Pedrosa, R.N. TIME FRAME 10 minutes REQUIRED DOCUMENT/S 3. Blue Card 4. Patient Medical Record REQUIRED FEES None for Caloocan Residents

FRONTLINE SERVICE OUT-PATIENT DEPARTMENT Provision of free check-up to all city residents

STEP 1 Acquire number and wait for turn PERSON/S RESPONSIBLE Hazel Lyn Ybona, R.N. TIME FRAME 5 minutes REQUIRED DOCUMENT/S Number card REQUIRED FEES None for Caloocan Residents

STEP 2 Interview patient and subject to preliminary check-up PERSON/S RESPONSIBLE Hazel Lyn Ybona, R.N. TIME FRAME 5 minutes REQUIRED DOCUMENT/S Patient Medical Record REQUIRED FEES None for Caloocan Residents

STEP 3 Attend to patient and evaluate medical condition PERSON/S RESPONSIBLE Dra. Cybelle A. Ng TIME FRAME Case dependent REQUIRED DOCUMENT/S Patient’s Medical Record REQUIRED FEES None for Caloocan Residents

STEP 4 Inform and advise patient of his/ her condition and the necessary interventions

PERSON/S RESPONSIBLE Dra. Cybelle A. Ng TIME FRAME 1 minute REQUIRED DOCUMENT/S Patient’s Medical Record REQUIRED FEES None for Caloocan Residents


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FRONTLINE SERVICE FREE PROVISION EXAMINATION (i.e. FBS, Cholesterol, Triglycerides, ECG)

STEP 1 Acquire appointment from hospital staff

PERSON/S RESPONSIBLE Hazel Lyn Ybona, R.N. TIME FRAME 5 minutes REQUIRED DOCUMENT/S Patient’s Data Sheet REQUIRED FEES None for Caloocan Residents STEP 2 Subject patient to examination

PERSON/S RESPONSIBLE Hazel Lyn Ybona, R.N. TIME FRAME 5 minutes REQUIRED DOCUMENT/S Patient’s Data Sheet REQUIRED FEES None for Caloocan Residents STEP 3 Assess and evaluate patient’s medical condition

PERSON/S RESPONSIBLE Dra. Cybelle A. Ng TIME FRAME Case dependent REQUIRED DOCUMENT/S Patient’s Data Sheet REQUIRED FEES None for Caloocan Residents STEP 4 Inform and advise patient of his/ her condition and the necessary interventions

PERSON/S RESPONSIBLE Dra. Cybelle A. Ng

TIME FRAME 1 minute REQUIRED DOCUMENT/S Patient’s Medical Record REQUIRED FEES None for Caloocan Residents

FRONTLINE SERVICE RADIOLOGY (X-RAY) STEP 1 Acquire request and Order of Payment

PERSON/S RESPONSIBLE Enrique C. Sabio III, RRT TIME FRAME 1 minute REQUIRED DOCUMENT/S X-ray request slip REQUIRED FEES None STEP 2 Pay required amount at the hospital cashier

PERSON/S RESPONSIBLE Elisa Garcia TIME FRAME 1 minute REQUIRED DOCUMENT/S Order of Payment REQUIRED FEES Case dependent STEP 3 Return to radiology department for x-ray procedure

PERSON/S RESPONSIBLE Enrique C. Sabio III, RRT

TIME FRAME Case dependent REQUIRED DOCUMENT/S Official Receipt REQUIRED FEES None STEP 4 Inform patient of the schedule of release of his/ her results

PERSON/S RESPONSIBLE Enrique C. Sabio III, RRT

TIME FRAME 1 minute REQUIRED DOCUMENT/S Official receipt REQUIRED FEES None


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FRONTLINE SERVICE LABORATORY

STEP 1 Acquire request and Order of Payment from Laboratory Department PERSON/S RESPONSIBLE Elaine Antonio, RMT

TIME FRAME 1 minute REQUIRED DOCUMENT/S Physician’s laboratory request STEP 2 Pay required amount at the hospital cashier

PERSON/S RESPONSIBLE Elisa Garcia TIME FRAME 1 minute REQUIRED DOCUMENT/S Order of Payment REQUIRED FEES Case dependent STEP 3 Return to the laboratory for the necessary procedure

PERSON/S RESPONSIBLE Elaine Antonio, RMT TIME FRAME Case dependent REQUIRED DOCUMENT/S Official receipt

STEP 4 Inform patient of the schedule of release of his/ her results PERSON/S RESPONSIBLE Elaine Antonio, RMT

TIME FRAME 1 minute REQUIRED DOCUMENT/S Official Receipt REQUIRED FEES None

FRONTLINE SERVICE

PHILHEALTH UTILIZATION Worker Classification:

SSS – private GSIS – government

IPP - voluntary IND – sponsored

NPM – retired OFW - abroad

STEP 1 Process admission papers at the Philippine Health Insurance Corporation (PhilHealth) department

PERSON/S RESPONSIBLE Franz Vincent Ocampo, R.N. TIME FRAME 5 minutes

REQUIRED DOCUMENT/S

1. Philhealth Card 2. Latest contribution records (ME5 and RF1)

- months for non-surgical, 12 months for surgical 3. Certificate of On Board for Overseas Filipino Workers (OFW) 4. Clear copy of Birth Certificate with member/patient registry number 5. Clear copy of Marriage Contract 6. Member’s Data Record (MDR) and payment information – for OFW 7. MDR (Member’s data record) 8. Photocopy of non-paying member card (for retired members) 9. Indigent ID or PHIC from CEI 10. Photocopy of Senior Citizen’s ID

REQUIRED FEES Dependent upon Philhealth approval STEP 2 Present all receipt for reimbursement upon patient’s discharge

PERSON/S RESPONSIBLE Franz Vincent Ocampo, R.N.

TIME FRAME 10 minutes

REQUIRED DOCUMENT/S Accumulated receipts (medicine, supplies and other ancillary procedures not available at the hospital)

REQUIRED FEES None


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FRONTLINE SERVICE PHARMACY STEP 1 Present prescription issued by the Physician

PERSON/S RESPONSIBLE Elaine Faye Fariñas, RPh

TIME FRAME 5 minutes REQUIRED DOCUMENT/S Prescription REQUIRED FEES None STEP 2 Pay bills

PERSON/S RESPONSIBLE Elisa Garcia TIME FRAME 5 minutes REQUIRED DOCUMENT/S Order of payment REQUIRED FEES Varying amount dependent on prescribed medicine STEP 3 Present Official Receipt and obtain medicine from the pharmacy

PERSON/S RESPONSIBLE Elaine Faye Fariñas, RPh

TIME FRAME 1 minute REQUIRED DOCUMENT/S Official Receipt REQUIRED FEES None

FRONTLINE SERVICE MEDICAL RECORDS SECTION

STEP 1

1. Acquire Medico Legal/ Medical Certificate

2. Acquire Medical Abstract, Discharge Summary of Admitted Patients

3. Acquire Birth/ Death Certificates

4. Acquire Insurance Claims of In-Patients and Treated Patient at ER PERSON/S RESPONSIBLE Franz Vincent Ocampo, R.N.

TIME FRAME 2 minutes REQUIRED DOCUMENT/S Identification Card REQUIRED FEES None

STEP 2 Acquire Order of Payment from the Records Section PERSON/S RESPONSIBLE Donato G. Contreras Jr.

TIME FRAME 1 minute REQUIRED FEES Case dependent STEP 3 Pay required amount to the hospital cashier

PERSON/S RESPONSIBLE Elisa Garcia TIME FRAME 1 minute REQUIRED DOCUMENT/S Order of Payment REQUIRED FEES Case dependent STEP 4 Return to the Medical Records Section

PERSON/S RESPONSIBLE – for Medico/ Medical Certificate

– for Medical Abstract/ Discharge Summary and Insurance Claims of Surgery Patients

– for Medical Abstract/ Discharge Summary and Insurance Claims of OB Gyne and Medical Patients

– for Birth/ Death Certificate TIME FRAME 2 minute REQUIRED DOCUMENT/S Official Receipt, Identification Card or Authorization of the patients REQUIRED FEES None


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CALOOCAN WATERWORKS SYSTEM (PATUBIG)

FUNCTIONAL STATEMENT: Operate, maintain and improve the waterworks system for the residents of North

Caloocan City .

FRONTLINE SERVICE WATER PRODUCTION THROUGH DEEPWELL

STEP/ PROCEDURE

Operate the pump station by filling up the tank to provide water to the consumers via pipe-laid length that stretches to the water installation of every concessionaires

SERVICE PROVIDER Pump Operator

DURATION 24-hour non-stop operation

FRONTLINE SERVICE BILLING (METER READING AND BILLING PROCEDURES)

STEP 1 Monthly reading of the data from each individual consumer’s water meter SERVICE PROVIDER Assigned meter reader


STEP 2 Process Statement of Account based on data input of assigned meter readers

SERVICE PROVIDER Billers

DURATION 5 to 7 minutes REQUIRED DOCUMENT/S Bills or Statement of Accounts

REQUIRED FEES Current monthly balance

FRONTLINE SERVICE CUSTOMER ASSISTANCE CENTER

STEP 1 Log complaints and queries SERVICE PROVIDER Boy Salvador STEP 2 Forward complaints/ queries to Production Section

SERVICE PROVIDER Boy Salvador STEP 3 Take necessary action

SERVICE PROVIDER Personnel assigned/ officer on duty DURATION 1 to 2 days REQUIRED FEES None


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CITY ACCOUNTANT’S OFFICE

FUNCTIONAL STATEMENT: Take charge of the accounting services of the city government.

FRONTLINE SERVICE OBLIGATION OF PURCHASE OF REQUEST OF BARANGAY

STEP 1 Receive and record Purchase Request SERVICE PROVIDER Roderick Mendoza DURATION 5 minutes

STEP 2 Endorse to respective division (Audit) SERVICE PROVIDER Rhodel Ocampo

DURATION 1 minute

STEP 3 Check appropriations and obligate

SERVICE PROVIDER

Ellen Gutierrez – Disbursement Vouchers for infrastructure project Rosario Miparanum - Disbursement Vouchers for supplies expenses Chona Cenido – Payrolls of permanent employees Amelita Calderon – Vouchers for gasoline & other expenses Marian Bohol – Payrolls of job orders, consultant & terminal leave

DURATION Dependent on compliance to requirements

STEP 4A Audit & check the accuracy of vouchers/ payrolls and its requirements STEP 4B Payrolls to record on card and to obligate expenses

SERVICE PROVIDER Marita Esplana; Editha Zapanta; Lailani Baldivia – for cardings Perlita Comia; Rodelio Jan Garciano & Marita Esplana – for obligation

DURATION 5 minutes STEP 5 Sign obligated Purchase Request

SERVICE PROVIDER Alma D. Bucalen (Officer-in-Charge)

DURATION 1 minute REQUIRED DOCUMENT/S None

REQUIRED FEES None

FRONTLINE SERVICE FILING OF BARANGAY TRANSMITTALS OF PAID VOUCHERS CASH ADVANCES AND CHECKS ISSUED

STEP 1 Receive transmittal from barangay

SERVICE PROVIDER Receiving Clerk DURATION 1 minute

STEP 2 Check and verify all documents submitted SERVICE PROVIDER Designated team DURATION 5 - 10 minutes

STEP 3 Record and file all submitted documents SERVICE PROVIDER Receiving/ releasing clerk

DURATION 1 minute

REQUIRED DOCUMENT/S 1. Paid vouchers 2. Report of checks issued (prepared by the barangay)

REQUIRED FEES None


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FRONTLINE SERVICE PROCESSING OF BARANGAY TRANSACTIONS STEP 1 Receive barangay documents from the Liga ng mga Barangay

SERVICE PROVIDER Receiving Clerk DURATION 1 minute per transaction

REQUIRED DOCUMENT/S 1. Disbursement Voucher 2. Purchase Request

3. Request for Obligations of Allotment 4. Other supporting documents

STEP 2 Record and indorse barangay documents to assigned team SERVICE PROVIDER Receiving clerk

DURATION 1 minute per transaction

REQUIRED DOCUMENT/S 1. Disbursement vouchers 2. Purchase request


STEP 3 Check and verify completeness of all documents submitted

SERVICE PROVIDER

Team A Team B Team C

Barangay 1 – 72 Barangay 73 – 144 Barangay 145 – 188

DURATION 3 - 6 minutes per transaction



STEP 4 Check account codes and journalize

SERVICE PROVIDER Assigned member of each Team on Journal Transaction DURATION 1 minute per transaction



STEP 5 Prepare and control Accountant’s Advice for barangay check disbursement

SERVICE PROVIDER



DURATION 2 - 5 minutes per transaction



STEP 6 Endorse barangay documents to Division Chief, Barangay Accounting Division

SERVICE PROVIDER



DURATION 1 minute



STEP 7 Receive and recommend endorsement of Accountant’s Advice to the City Accountant

SERVICE PROVIDER Division Chief, Barangay Accounting Division

DURATION 1 minute REQUIRED DOCUMENT/S 1. Accountant’s Advice 2. Request of Allotment 3. Check

STEP 8 Record and endorse the Accountant’s Advice to the City Accountant

SERVICE PROVIDER Receiving Clerk


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DURATION 1 minute

REQUIRED DOCUMENT/S 1. Accountant’s Advice 2. Request of Allotment 3. Check STEP 9 Sign Accountant’s Advice

SERVICE PROVIDER Alma D. Bucalen (Officer-in-Charge)

DURATION 5 minutes REQUIRED DOCUMENT/S 1. Accountant’s Advice 2. Request of Allotment 3. Check

REQUIRED FEES None

FRONTLINE SERVICE PREPARATION OF JOURNAL OF BARANGAY TRANSACTIONS, TRIAL BALANCE, FINANCIAL STATEMENTS, BALANCE SHEETS, IN SOME STATEMENTS AND BANK RECONCILIATION

STEP 1 Record barangay transaction based on the budget card SERVICE PROVIDER Bookkeeper

DURATION Priority – June 30 Non-Priority – July 31

REQUIRED DOCUMENT/S

1. Journal of Barangay Transactions 2. Trial Balance 3. Financial Statement

4. Balance Sheets 5. Income Statements 6. Bank Reconciliation

REQUIRED FEES None STEP 2 Submit hard and soft copies to the Commission on Audit

SERVICE PROVIDER Receiving/ Releasing Clerk DURATION 5 minutes REQUIRED DOCUMENT/S 1. Accountant’s Advice 2. Request of Allotment 3. Check

REQUIRED FEES None


91

CITY BUDGET DEPARTMENT

FUNCTIONAL STATEMENT: Assist in the preparation of budgets, forms, orders and circulars embodying instructions

on budgetary matters for approval of the city mayor.

`

FRONTLINE SERVICE PROCESSING OF PAYROLLS, PURCHASE REQUESTS AND VOUCHERS

STEP 1

Receive, record and assign control numbers of the following documents:

Payrolls

Purchase Requests

Allotment and Obligation Slips

Vouchers

Contract of Service for certification as to availability of appropriation

Quarterly Requests for Allotment of offices/ departments

Memorandum Circulars from the Department of Budget and Management (DBM)

Transmittal letter of 188 barangays

SERVICE PROVIDERS Jacqueline Ang Florentina Olveda Don Sherwin Aguila

DURATION 1 minute

STEP 2 Record and review of letter of requests before distribution to analysts for earmarking

SERVICE PROVIDER Josephine J. Francisco Michael G. Aguhayon Jacqueline Ang

STEP 3 Reviewing and control of Infrastructure Projects

SERVICE PROVIDERS

Internal Revenue Allotment

Ma. Aleli DS. Balansay Monalyn Villaralvo

Jennylyn Alteza Jacqueline Ang

City Engineering Office

Noemi J. Garcia Erwin Joseph L. Borromeo

Michael G. Aguhayon Jacqueline Ang

STEP 4 Review and issuance of Certifications to PPAs' budgetary requirements in accordance to AIP and Ordering Agreements

SERVICE PROVIDER Josephine J. Francisco Ma. Aleli DS. Balansay


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STEP 5 Reviewing/Analyzing LRs, payrolls, purchase requests and vouchers and check its consistency and Ordering Agreements

SERVICE PROVIDER Budget Analysts

STEP 6 Reviewing (final) the aforementioned documents before approval/ signature of the Budget Officer

SERVICE PROVIDER Erwin Joseph L. Borromeo Monalyn Villaralvo,

Jennylyn F. Alteza Michael G. Aguhayon

STEP 7 Signing of payrolls, purchase requests, vouchers and communications and other financial documents

SERVICE PROVIDER Nomer Q. Marmolejo, City Budget Officer

STEP 8 Releasing and forwarding of processed payrolls, purchase requests and vouchers to the City Accountant's Office

SERVICE PROVIDER Jacqueline Ang Florentina Olveda Don Sherwin Aguila

DURATION 1 day (depends on work load)

REQUIRED DOCUMENT/S

Memos/Authority (OT, Travelling Allow, Trainings etc.), Closing of Vouchers (OR, Inspection Report), Contracts/Appointments (For salaries of Job-Order Workers, Consultants, Newly Hired Permanent Employees)

REQUIRED FEES None

STEP 9 Initial review of incoming communications and preparation of business correspondence

SERVICE PROVIDER Noemi J. Garcia Ma. Aleli DS. Balansay

STEP 10

Reviewing and releasing to HRMO of service contracts for job order/consultants under a contractual scheme and certification as to availability of appropriation for appointments of the regular plantilla positions

SERVICE PROVIDER

DURATION REQUIRED DOCUMENT/S

REQUIRED FEES

STEP 11 Final recording and checking of availability of appropriation for appointment of the regular plantilla positions

SERVICE PROVIDER

DURATION REQUIRED DOCUMENT/S

REQUIRED FEES 1 day (depends on work load)

FRONTLINE SERVICE QUARTER/ ADDITIONAL ALLOTMENTS STEP 1 Prepare Financial Plan and Advice of Allotment

SERVICE PROVIDER Designated Budget Analyst STEP 2 Initial review of Financial Plan and Advice of Allotment SERVICE PROVIDER Noemi J. Garcia

STEP 3 Endorsement of Financial Plan to respective departments/offices for signature of the Dept. Head/ Chief of Offices


STEP 4 Receive signed quarterly allotments

SERVICE PROVIDER DesignatedBudget Analyst


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STEP 5 Review Financial Plan and Advice of Allotment before being signed by the City Budget Officer

SERVICE PROVIDER Noemi J. Garcia STEP 6 Approve/ sign allotments and endorse to the City Mayor SERVICE PROVIDER Nomer Marmolejo (City Budget Officer)

STEP 7 Release of Advice of Allotments to the City Mayor for his approval SERVICE PROVIDER Jacqueline Ang Florentina Olveda Don Sherwin Aguila

STEP 6 Record and post approved allotments

SERVICE PROVIDER Designated Budget Analyst

STEP 7

Release approved copies of allotment to the following departments/ offices:

City Accountant’s Office – control and check appropriation

Commission on Audit – check budget allocation

Concerned Offices – file copy of allotment


DURATION Two (2) days before the beginning of every quarter REQUIRED DOCUMENT/S Quarterly Allotments

REQUIRED FEES None

FRONTLINE SERVICE PREPARATION OF TRANSMITTAL LETTER OF 188 BARANGAYS

STEP 1 Review/ analyze barangay budget SERVICE PROVIDER Benjamin Sanchez Nievecel Paz

STEP 2 Encode transmittal letter for final review SERVICE PROVIDER Ellery Joshua del Rosario Hazmin V. Sison

STEP 3 Review and recommend approval of transmittal letters to the City Budget Officer-in-Charge for signature

SERVICE PROVIDER Noemi J. Garcia STEP 4 Sign transmittal SERVICE PROVIDER Nomer Marmolejo (City Budget Officer)

STEP 5 Forward barangay budgets and transmittal letters to the Sangguniang Panlungsod Secretariat for review and approval

SERVICE PROVIDER Benjamin Sanchez Nievecel Paz

STEP 6 Receive approved barangay budget with ordinance from Sangguniang Panglungsod

SERVICE PROVIDER Benjamin Sanchez Nievecel Paz STEP 7 Inform barangays for the release of respective barangay budgets

SERVICE PROVIDER Benjamin Sanchez Nievecel Paz

DURATION 1 day (depends on work load) REQUIRED DOCUMENT/S 1. Barangay Budget 2. Attachments

REQUIRED FEES None


94

FRONTLINE SERVICE PREPARATION OF THE CITY ANNUAL BUDGET

STEP 1 Coordinate with DBM relative to the Internal Revenue Allotment (IRA) for the year and other budgetary guidelines and requirements

SERVICE PROVIDER Marites Mendoza Noemi J. Garcia

STEP 2 Inform all departments/ offices of the budgetary guidelines and requirements through a memorandum from the city mayor

SERVICE PROVIDER Budget Analyst

STEP 3 Receive budget proposal of different department/ offices SERVICE PROVIDER Hazmin V. Sison

STEP 4

Analyze budget proposal:

Receive updated personnel schedule from the Human Resource Management Services (HRMS)

Prepare comparative statements of the proposed budget

Gather data on actual expenditures from the City Accountant’s Office

Prepare budget office recommendation for department/ office proposal

SERVICE PROVIDER All Budget Analysts

STEP 5 Gather data on actual income from the City Accountant’s Office SERVICE PROVIDER Rosario Miparanum Noemi J. Garcia Ma. Aleli DS. Balansay

STEP 6 Finalize the budget for budget hearing

SERVICE PROVIDER

Nomer Marmolejo (City Budget Officer) Noemi J. Garcia Ma. Aleli DS. Balansay

Josephine J. Francisco Budget Analysts

STEP 7 Assist the city mayor and other city officials in the budget hearing

SERVICE PROVIDER Nomer Marmolejo (City Budget Officer)

STEP 8

Finalize and document the Annual Executive Budget for the City Mayor’s approval and transmit to the Sangguniang Panglungsod for enactment into an approved ordinance

SERVICE PROVIDER Nomer Marmolejo (City Budget Officer) Noemi J. Garcia

Designated Budget Analyst

STEP 9 Approve and sign the Annual Executive Budget

SERVICE PROVIDER Hon. Oscar G. Malapitan (City Mayor) REQUIRED DOCUMENT/S Annual Executive Report

STEP 10 Submit the Annual Executive Budget to DBM for review SERVICE PROVIDER Nomer Marmolejo (Officer-in-Charge)


95

DURATION July to October 16 of each year

STEP 10 Preparation of Supplemental Budgets and endorsement to Sangguniang Panlungsod for enactment into an Appropriation Ordinance

SERVICE PROVIDER Noemi J. Garcia/ Ma. Aleli DS. Balansay Aurea M. Huevos

CITY LEGAL DEPARTMENT

FUNCTIONAL STATEMENT: Serve as the chief legal counsel of the city government.


96

FRONTLINE SERVICE REVIEW OF CONTRACTS, ORDINANCES AND OTHER LEGAL INSTRUMENTS

STEP 1 Submit request for review PERSON/S RESPONSIBLE Irene C. Dagalea TIME FRAME 10 minutes

REQUIRED DOCUMENT/S Request Letter from originating office. STEP 2 Follow up status of review

PERSON/S RESPONSIBLE Assigned City Attorney

TIME FRAME 15 minutes REQUIRED DOCUMENT/S Receiving copy

STEP 3 Receive the opinion of the City Attorney and take appropriate action PERSON/S RESPONSIBLE Irene C. Dagalea


REQUIRED DOCUMENT/S Copy of documents and/or documents received by the City Attorney REQUIRED FEES None

FRONTLINE SERVICE RENDERING OF LEGAL OPINION/S STEP 1 Submit written query

PERSON/S RESPONSIBLE Irene C. Dagalea TIME FRAME 2 minutes REQUIRED DOCUMENT/S Written query duly endorsed by other offices or directly submitted to the office

STEP 2 Submit to an interview by the City Legal Officer and provide all necessary information


TIME FRAME 1 hour

REQUIRED DOCUMENT/S None STEP 3 Receive the appropriate legal opinion/remedies provided by the City Legal Officer

PERSON/S RESPONSIBLE Irene C. Dagalea TIME FRAME 2 minutes REQUIRED DOCUMENT/S None

REQUIRED FEES None

FRONTLINE SERVICE ADDRESSING INTERNAL COMPLAINTS AGAINST CITY EMPLOYEES

STEP 1 Submit written complaint to receiving officer/clerk for receiving and recording purposes

PERSON/S RESPONSIBLE Irene C. Dagalea


REQUIRED DOCUMENT/S Written complaint by the aggrieved party/ies

STEP 2 Prepare and serve notices/memorandum for scheduled meeting/hearing for all concerned parties.


TIME FRAME 1 day REQUIRED DOCUMENT/S None

STEP 3 Issuance of necessary Resolutions or Recommendations


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TIME FRAME 2 minutes REQUIRED DOCUMENT/S None

REQUIRED FEES None

FRONTLINE SERVICE PUBLIC LEGAL SERVICES (LEGAL ADVISE/DOCUMENTATION)

STEP 1 Present the documents or information required for proper documentation

PERSON/S RESPONSIBLE Attorney/Administrative Staff TIME FRAME 10 minutes (depending on the type of document)

REQUIRED DOCUMENT/S Supporting documents STEP 2 Review documents prepared

PERSON/S RESPONSIBLE Attorney/Administrative Staff

TIME FRAME 2-5 minutes (depending on services required) REQUIRED DOCUMENT/S None

STEP 3 Releasing of document PERSON/S RESPONSIBLE Administrative Staff TIME FRAME 2 minutes

REQUIRED DOCUMENT/S Valid Identification Card

CULTURAL AFFAIRS AND TOURISM SERVICES

CITY LIBRARY SERVICES


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FUNCTIONAL STATEMENT: Provide access to the various forms and mediums of library and information resources in order to ensure lifelong learning of the citizenry in support to the educational plans and program of the city

FRONTLINE SERVICE LIBRARY ACCESS (OPEN SHELVES) (OPEN SHELVES SYSTEM IS A TERM FOR LIBRARY RESOURCES THAT ARE FREE AND OPEN FOR ACCESS TO THE PUBLIC)

STEP 1 Register upon entry

SERVICE PROVIDER Security guard on duty DURATION 1 minute

REQUIRED DOCUMENT/S 1. Valid Identification card (School ID, company or office ID, Voter’s ID, etc.) 2. Properly filled-up request slip

STEP 2 Deposit bag/s and other belongings at the baggage counter (if any) SERVICE PROVIDER Security guard on duty DURATION 1 minute

STEP 3 Access library resources

SERVICE PROVIDER

Children’s Section/ Periodical Ramil D. Torres Cora J. Noble

Periodical Section Ramil Torres Cora J. Noble Emilia T Guerero

Rosauro Pangan Allan P. de Leon

Mayor’s Corner Ramil D. Torres Cora J. Noble

NCR and Tourism Information Section Ramil D. Torres Cora J. Noble

DURATION 1 minute

REQUIRED FEES None

FRONTLINE SERVICE LIBRARY ACCESS (CLOSED SHELVES) STEP 1 Register upon entry SERVICE PROVIDER Security guard on duty

DURATION 1 minute


REQUIRED FEES None

STEP 2 Deposit bag/s and other belongings at the baggage counter (if any) SERVICE PROVIDER Security guard on duty


99

DURATION 1 minute

STEP 3

Request, record and release library materials to be utilized (closed shelves system is a term for library resources that requires permission before access is granted thereto).

SERVICE PROVIDER

Reference Section Ramil D. Torres Cora J. Noble Emilia L. Guerero

Rosauro T. Pangan Allan P. De Leon

News Clippings Ramil D. Torres Cora J. Noble Emilia L. Guerero


Local History Section Ramil D. Torres Cora J. Noble

Allan P. De Leon

Thesis Dissertation Ramil D. Torres Cora J. Noble Emilia L. Guerero


Filipiniana Section Ramil D. Torres Cora J. Noble Emilia L. Guerero


DURATION 1 to 10 minutes STEP 4 Return books and/ or materials and redeem ID to their respective sections

SERVICE PROVIDER

Ramil D. Torres Cora J. Noble Emilia L. Guerero


DURATION 1 minute

FRONTLINE SERVICE LIBRARY ACCESS (INTERNET SERVICES)

STEP 1 Accomplish Internet Request Slip SERVICE PROVIDER Cora J. Noble Emilia L. Guerero Rosauro T. Pangan

DURATION 1 minute


STEP 2 Submit Internet Slip

SERVICE PROVIDER Cora J. Noble Emilia L. Guerero Rosauro T. Pangan DURATION 1 minute


REQUIRED FEES None STEP 3 Grant Internet Access

DURATION 1 hour

FRONTLINE SERVICE LIBRARY ACCESS (RECREATIONAL BOARD GAMES)

STEP 1 Accomplish Request Slip for Board Games

SERVICE PROVIDER Ramil D. Torres Cora J. Noble

Emilia L. Guerero Rosauro T. Pangan

Allan P. De Leon

DURATION 1 minute



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REQUIRED FEES None

STEP 2 Receive and record Request Slip



Allan P. De Leon

DURATION 1 minute


STEP 3 Release of requested materials



Allan P. De Leon

DURATION 5 minutes

REQUIRED DOCUMENT/S None REQUIRED FEES None STEP 4 Return of materials and ID redemption



Allan P. De Leon

DURATION 5 minutes REQUIRED FEES None

FRONTLINE SERVICE ONLINE PUBLIC ACCESS CATALOG (OPAC)

STEP 1 Proceed to computer room SERVICE PROVIDER Cora J. Noble Emilia L. Guerero

DURATION 3 – 5 minutes depending on the materials needed

STEP 2 Search for the call number of the library material/s needed through Subject, Author or Title

STEP 3 Accomplish Request Form

STEP 4 Proceed to designated section where library material/s are located SERVICE PROVIDER Cora J. Noble Emilia L. Guerero


CITY PLANNING AND DEVELOPMENT DEPARTMENT

FUNCTIONAL STATEMENT:


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Protect the city’s environment for the benefit of present and future generations by formulating and integrating physical, economic, social and institutional development plans and policies; conduct researches and studies; monitor and evaluate programs and projects implementation; prepare comprehensive plans and other development planning documents and promote people’s participation.

FRONTLINE SERVICE PROVISION OF BASELINE DATA/ INFORMATION

STEP 1 Accomplish research/ request form indicating needed information (documents, maps)

PERSON/S RESPONSIBLE Engr. Josephine I. dela Cruz Zito O. Dakila

Dominador Alfonso C. Aquino Eden M. Leyva


STEP 2 Refer to concerned sectoral division for review, evaluation, approval and releasing or further referral of request to other offices or agencies

PERSON/S RESPONSIBLE

Physical Sector: Arch. Jonathan Himala Engr. Arnelord de Guzman Economic Sector: Marissa Tadioan Ma. Cecilia Ortiz Elizabeth Reyes

Social Sector: Elizabeth Del Espiritu Santo Virginia dela Cruz Institutional Sector: Gracia Ma. Cleofas Lalu Joselito Fausto Michael Allan Arceo


STEP 3

Acquire a soft and/ or hard copy (CD, DVD, flash media, photocopy, blueprint, etc.) of the document Interview technical staff regarding needed data/ information (as per request by the researcher)




REQUIRED DOCUMENT/S 1. Any valid Identification card 2. Accomplished request form

3. Letter of request

TIME FRAME 10-20 minutes or more depending on the volume of data/ information needed, 15-30 minutes for interviews

REQUIRED FEES None (cost of photocopying and blueprint is shouldered by the client)

FRONTLINE SERVICE EVALUATION AND PROCESSING OF BARANGAY DEVELOPMENT PLANS


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STEP 1 Receive Annual Barangay Development Plans with attached required documents prepared by respective barangay councils

STEP 2 Register barangay official in the logbook

STEP 3

Check and then record and endorse development plans to concerned sectoral divisions (physical, economic, social and institutional) for verification




STEP 4

Evaluate and verify the submitted documents based on various criteria as to completeness of attachments/ requirements. Request for other supporting documents as deemed necessary




TIME FRAME 2-10 minutes

STEP 5 Submit complete/ verified documents to the City Planning and Development Coordinator for notation



TIME FRAME 2 minutes STEP 6 Approve and sign Annual Barangay Development Plans PERSON/S RESPONSIBLE Aurora Ciego (City Planning and Development Coordinator)

TIME FRAME 1 minute

STEP 7 Record and release noted development plans to authorized barangay representative




REQUIRED DOCUMENT/S

1. Accomplished Development Plans 2. Attachments: Barangay Resolution, Certificate of Non-Obstruction, Bill of

Materials/ Listing and Cost Estimates of Items to be purchased, Location Plan of Projects, Illustration/ Drawing/ Dimension/ Brief of Description of Projects, Building Permit, Post Evaluation Report of all projects (include actual photographs – before and after)

REQUIRED FEES None


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CITY SOCIAL WELFARE DEPARTMENT

FUNCTIONAL STATEMENT: Provide interventions/ opportunities that will uplift the living condition of the distressed

and disadvantaged individuals, families, groups and communities and enable them to become self-reliant and active participants in city development.

FRONTLINE SERVICE ISSUANCE OF REFERRAL LETTER/ SOCIAL CASE STUDY REPORT – MEDICAL ASSISTANCE

STEP 1 Receive required document/s and register client in the caseload inventory

STEP 2 Refer client to the unit concerned SERVICE PROVIDER Officer of the Day DURATION 2-5 minutes

STEP 3 Interview client with reference to the Intake Sheet

SERVICE PROVIDER

Unit I- Eugenia Villanueva Unit II- Felomina Ferrer Unit III- Melinda Lucas

Unit IV- Gerardo Dispo Unit V- Lolita Montano Unit VI- Ria Martinez


STEP 4 Prepare referral letter and Social Case Study Report

SERVICE PROVIDER

Unit I- Ganymede Gultiano Unit II- Delilah Martinez Unit III- Ligaya Constantino

Unit IV- Mamerta Lucas Unit V- Rosalie Padrigon Unit VI- Melanie Parreñas

DURATION 10 minutes

STEP 6 Release and record referral letter

SERVICE PROVIDER

Unit I- Eugenia Villanueva Unit IV- Gerardo Dispo Unit II- Felomina Ferrer Unit V- Lolita Montano Unit III- Melinda Lucas Unit VI- Ria Martinez

DURATION 1 minute

REQUIRED DOCUMENT/S

1. Barangay Indigency Certificate 2. Medical Abstract for cases to be

referred to the Philippine Charity Sweepstakes Office (PCSO)

3. Hospital Bill 4. Hospital Request Letter Form 5. Personal Letter 6. Medical Prescription (latest)

REQUIRED FEES None


104

FRONTLINE SERVICE ISSUANCE OF REFERRAL LETTER/ SOCIAL CASE STUDY REPORT -TRANSPORTATION ASSISTANCE

STEP 1 Receive required documents and register client in the caseload inventory STEP 2 Refer client to the unit concerned SERVICE PROVIDER Officer of the Day

DURATION 2-5 minutes STEP 3 Interview client with reference to the Intake Sheet

SERVICE PROVIDER Unit Office Staff


STEP 4 Prepare referral letter to transportation companies for possible fare discounts

SERVICE PROVIDER Social Welfare Assistant DURATION 10 minutes

STEP 6 Refer client to DSWD-CIU, Jose Fabella Center (for transient clients) or other agencies for possible Balik-Probinsya

SERVICE PROVIDER Unit Office Staff DURATION 10 minutes

STEP 7 Provision of transportation assistance/ counterpart fund, maximum of P300 for client going to nearby provinces


STEP 8 Purchase passenger’s ticket


STEP 9 Escort client to bus terminal/ port for Balik-Probinsya SERVICE PROVIDER Unit Office Staff DURATION 10 minutes

FRONTLINE SERVICE

ISSUANCE OF REFERRAL LETTER/ SOCIAL CASE STUDY REPORT – BURIAL ASSISTANCE

STEP 1 Receive required documents and register client in the caseload inventory

STEP 2 Refer client to the unit concerned

SERVICE PROVIDER Officer of the Day DURATION 2-5 minutes

STEP 3 Interview client with reference to the Intake Sheet SERVICE PROVIDER Unit Office Staff DURATION 5 - 15 minutes

STEP 5 Prepare referral letter to funeral service for possible discount or to other agency for burial assistance


DURATION 10 minutes

STEP 6 Provision of burial/ financial assistance to indigent constituents of the city


DURATION 1 minute

REQUIRED DOCUMENT/S 1. Death Certificate 3. Funeral Contract


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2. Barangay Certificate of indigency

REQUIRED DOCUMENT/S 1. Endorsement from the Office of the City Mayor (for referral to Office of the

Vice President) REQUIRED FEES None

FRONTLINE SERVICE ISSUANCE OF REFERRAL LETTER/ SOCIAL CASE STUDY REPORT – EDUCATIONAL ASSISTANCE

STEP 1 Receive required documents and register client in the caseload inventory STEP 2 Refer client to the unit concerned

SERVICE PROVIDER Unit Office Staff DURATION 2-5 minutes

STEP 3 Interview client with reference to the Intake Sheet SERVICE PROVIDER Unit Office Staff DURATION 5 - 15 minutes

STEP 5 Prepare referral letter/ Social Case Study Report SERVICE PROVIDER Social Welfare Assistant

DURATION 10 minutes

STEP 6 Release and record referral letter/ Social Case Study Report SERVICE PROVIDER Social Welfare Assistant

DURATION 1 minute

REQUIRED DOCUMENT/S

1. Barangay Certificate of Indigency 2. Form 137 or Class Card/ Registration Form 3. Personal/ Request Letter

REQUIRED FEES None

FRONTLINE SERVICE ISSUANCE OF REFERRAL LETTER/ SOCIAL CASE STUDY REPORT – SOLO PARENT PROGRAM

STEP 1 Secure and accomplish Application Form and attach required documents

STEP 2 Receive and register client in the caseload inventory and refer client to the unit concerned

SERVICE PROVIDER Focal Person DURATION 2-5 minutes

STEP 3 Interview client with reference to the Intake Sheet STEP 4 Process/ Assess applicant for qualification to avail the Solo Parent Card

SERVICE PROVIDER Focal Person

DURATION 5 - 15 minutes STEP 5 Inform client about the date of release of Solo Parent ID (after 5 days)

SERVICE PROVIDER Focal Person DURATION 10 minutes

STEP 6

Provide brief orientation on the use/ privileges of being a solo parent ID holder Release and record referral letter/ Solo Parent ID


REQUIRED DOCUMENT/S 1. Barangay Certificate 2. 2 pieces 1x1 picture


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3. Income Tax Return (ITR) or Certificate of Employment, if employed 4. Proof of evidence of being a Solo Parent

- Widow – photocopy of Death Certificate - Separated – Legal Separation paper, Affidavit of any agreement paper - Annulled – Annulment Papers or Nullity of Marriage - Legal Guardianship or Adoption Paper - Medical Certificate of Total Disability of Spouse - Sentence of Imprisonment, if spouse is in jail - Birth Certificate of children of unwed mother

REQUIRED FEES None

FRONTLINE SERVICE ISSUANCE OF REFERRAL LETTER/ SOCIAL CASE STUDY REPORT/ PWD ID (PERSON WITH DISABILITIES)

STEP 1 Receive required documents and register client in the case load inventory

STEP 2 Refer client to the unit concerned SERVICE PROVIDER Focal Person


STEP 3 Interview client with reference to the Intake Sheet STEP 4 Process/ Assess applicant for qualification to avail the PWD Card

SERVICE PROVIDER Focal Person DURATION 5 - 15 minutes

STEP 5 Prepare referral letter/ Social Case Study Report and inform client about the date of release of the PWD ID (after 5 days)


STEP 6 Provide brief orientation on the use/ privileges of being a PWD ID holder Release and record referral letter/ PWD ID

SERVICE PROVIDER Focal Person DURATION 1 minute

REQUIRED DOCUMENT/S

1. Barangay Clearance 2. 4 pieces 1x1 recent picture with thumb mark at the back of the pictures 3. One valid ID

- SSS or GSIS - COMELEC or Voter’s ID - License ID - Postal ID - School ID - Company ID

5. Medical Certificate – licensed private or government physician 6. School Assessment – licensed teacher signed by the school principal 7. Medical Certificate – licensed private and government physician or

psychologist assessment (for mentally disabled) REQUIRED FEES None


107

FRONTLINE SERVICE RESCUE OPERATION SAGIP KALINGA

STEP 1 Set schedule of rescue operation in closed coordination with DSWD-NCR STEP 2 Coordinate with LGUs and other agencies involved with the operation

STEP 3 Prepare letters for institutions where clientele will be possibly referred

STEP 4 Conduct Inter-Agency Meeting STEP 5 Actual Rescue Operation

STEP 6 Interview and assess client STEP 7 Refer and turn-over to respective agencies STEP 8 Consolidate report

STEP 9 Evaluate group SERVICE PROVIDER Sagip Kalinga Focal Person/ Street Facilitators

DURATION 2 Days (12:00 AM start of Rescue Operation, ends the following day)

REQUIRED DOCUMENT/S

1. Formal Letter 2. Master list of Clientele 3. Referral Forms

4. Social Case Study Report Forms 5. Intake Sheets 6. Kasunduan Forms

REQUIRED FEES None

FRONTLINE SERVICE

CASE PLANNING AND MANAGEMENT OF REPORTED CHILD IN NEED OF SPECIAL PROTECTION (CNSP), VIOLENCE AGAINST WOMEN AND CHILDREN (VAWC), PHYSICALLY, SEXUALLY AND EMOTIONALLY ABUSED

STEP 1 Receive report of alleged abuse STEP 2 Conduct initial ocular survey/ collateral interview

STEP 3 Coordinate with the police and barangay authorities STEP 4 Conduct immediate rescue operation of the victim

STEP 5 Intake interview with client and family

STEP 6 Attend to immediate needs of victim (e.g. food, medical, etc.) STEP 7 Conduct counseling

STEP 8

Assist victim in going to Camp Crame/ Government Hospitals for medico-legal/ physiological evaluation, in filing legal action, and during trial proceedings in the court

STEP 9 Prepare Case Summary Report and other requirements

STEP 10 Refer victim to institution for protective custody and temporary shelter, and supervision with the family

STEP 11 Admit client to institution and other agencies

SERVICE PROVIDER Assigned Social Worker in the Unit Office DURATION Case dependent

REQUIRED DOCUMENT/S Report through telephone or referral letter from barangay or concerned citizen or other agencies

REQUIRED FEES None

FRONTLINE SERVICE EMERGENCY/ DISASTER OPERATIONS

STEP 1 Report and submit list of affected areas and master list of families affected


108

SERVICE PROVIDER Barangay officials/ non-government organizations concerned

DURATION Immediately after the occurrence of emergency/ disaster situations REQUIRED DOCUMENT/S 1. Master list of affected families 2. Barangay Report/ Endorsement

STEP 2 Conduct ocular survey to validate report and recommend Disaster Operation Plan

SERVICE PROVIDER Unit in-Charge DURATION Immediately after submission of documents and reports

REQUIRED DOCUMENT/S Initial Report, Barangay Report

STEP 3

Facilitate conduct of disaster operation: 1. Assist in putting affected families to evacuation centers identified by

concerned barangays 2. Facilitate immediate needs of affected families (e.g. food, medical, etc.) 3. Intake interview and counseling assistance 4. Supplemental Feeding or dry rationing (food packs) 5. Resource mobilization/ DSWD augmentation

SERVICE PROVIDER Unit Level Disaster Team/ Technical & Administrative Units/ Volunteers/ Focal Persons

DURATION Immediate REQUIRED DOCUMENT/S 1. Distribution Form 2. Disaster Report

STEP 4 Conduct Critical Incident Stress Debriefing/ Counseling when needed SERVICE PROVIDER Unit In-Charge/ Disaster Team/ Volunteers/ Focal persons

DURATION 5-10 minutes per individual 10-30 minutes per group

1. Distribution Form 2. Disaster Report STEP 5 Evaluate

SERVICE PROVIDER Unit In-Charge/ Disaster Team / Volunteers/ Focal persons DURATION 1 Day REQUIRED DOCUMENT/S 1. Distribution Form 2. Disaster Report

REQUIRED FEES None

FRONTLINE SERVICE INSTITUTIONAL CARE AND REHABILITATION PROGRAM ADMISSION TO YAKAP BATA HOLDING CENTER (YBHC)

STEP 1 Turn-over minor - Children in Conflict with the Law (CICL) to YBHC SERVICE PROVIDER Center Staff

DURATION Case dependent STEP 2 Receive complete documents for record purposes SERVICE PROVIDER Center Staff

DURATION 5 minutes STEP 3 Admit/ Orient minors on house rules and assignments

SERVICE PROVIDER Center Head/ Center Staff DURATION 30 minutes – 1 hour

STEP 4

Refer minor to the Center Social Worker to: 1. Intake Interview 2. Facilitate discernment tool for determination of minor’s judgment to be

submitted at the Regional Trial Court (RTC) and Prosecutors Office 3. Facilitate Motion for Release on Recognizance (ROR)


109

4. Release of minor whether Returned To Family (RTF) or referral to other proper agencies

5. Facilitate needs of minor when inside the center/ counseling assistance 6. Case management of minor by the respective Unit Offices 7. After care/ follow-up for minors with suspended sentences and minors with

behavioral problems – monthly monitoring of minor’s activities/ situations SERVICE PROVIDER Center Head/ Center Staff

DURATION Case dependent

REQUIRED DOCUMENT/S

1. CICL/ minor with behavioral problems 2. Law Enforcement Officer (LEO) Report/ Endorsement 3. Medical Certificate 4. Birth Certificate 5. Law Enforcement Officer (LEO) referral with minor case information 6. Fiscal’s Notation

REQUIRED FEES None

FRONTLINE SERVICE INSTITUTIONAL CARE AND REHABILITATION PROGRAM ADMISSION TO TAHANANG MAPAGPALA CENTER/ SOCIAL DEVELOMENT CENTER (TMC/ SDC)

STEP 1 Refer minor to TMC/ SDC with complete requirements

SERVICE PROVIDER Barangay or Unit Office staff

STEP 2 Admit/ Orient on house rules and assignments SERVICE PROVIDER Center Head/ Center staff In-house parents

DURATION 30 minutes – 1 hour STEP 3 Intake Interview

STEP 4 Assess and evaluate client’s needs and problems

SERVICE PROVIDER Center Head/ Center staff DURATION 30 minutes – 1 hour

STEP 5 Conduct counseling and provide other in-house services to the client while under care

SERVICE PROVIDER Center Head/ Center staff In-house parents DURATION Depends upon client’s needs

STEP 6 Conduct home visit and collateral information SERVICE PROVIDER Center Head/ Center staff



110

STEP 7 Refer client to other institutions to address identified needs/ problems

SERVICE PROVIDER Center Head/ Center staff DURATION Depends upon client’s needs

STEP 8 Public service through media (e.g. TV, radio)

PERSON/S AND SERVICE PROVIDER

Center Head/ Center staff Public Information Division , Office of the City Mayor

STEP 9 Release of clients to parent or relative/ institution

SERVICE PROVIDER Center Head/ Center staff

REQUIRED DOCUMENT/S

1. Child in Need of Special Protection (CNSP)/ minor with behavioral problems

2. Law Enforcement Officer (LEO) Report/ Endorsement 3. Medical Certificate 4. Birth Certificate 5. Law Enforcement Officer (LEO) referral with minor case information 6. Fiscal’s Notation

REQUIRED FEES None

FRONTLINE SERVICE DAY CARE SERVICE PROGRAM STEP 1 Family survey/ intake interview to identify the beneficiaries STEP 2 Assess/ consolidate survey

STEP 3 Prepare Master list of surveyed families STEP 4 Conduct parents’ orientation on programs/ services

STEP 5

Conduct sessions from Monday to Friday that includes: storytelling, arts and crafts, indoor and outdoor games, musical appreciation that promotes child’s development

STEP 6 Asses/ Monitor development of children through Early Childhood Care and Development Checklist including gross and fine motor development

STEP 7 Conduct related activities to promote child’s right/ love of country STEP 8 Conduct monthly meeting with the parents

STEP 9 Recognize children’s intellectual growth for promotion to formal school SERVICE PROVIDER Marilyn Colitoy Day Care Workers

QUALIFICATION REQUIREMENTS

1. 3 – 4.7 yrs. old children of economically disadvantaged families 2. Children belonging to large families 3. Children whose parents are working


111

4. Children who are nutritionally at risk

REQUIRED DOCUMENTS

1. Birth certificate (NSO)/ Baptismal Certificate 2. Immunization Record 3. Barangay Indigency Certificate 4. Initial ECCD Assessment

REQUIRED FEES None

FRONTLINE SERVICE SUPPLEMENTAL FEEDING STEP 1 Weighing of children

STEP 2 Referrals for medical check-up and deworming

STEP 3 Actual feeding of day care children SERVICE PROVIDER Marilyn Colitoy

DURATION All year round REQUIRED DOCUMENT/S Master list of children, 3-5 yrs. old, enrolled in the Day Care Center

REQUIRED FEES None

FRONTLINE SERVICE ISSUANCE OF REFERRAL LETTER/ SOCIAL CASE STUDY REPORT – MEDICAL ASSISTANCE


STEP 2 Refer client to the unit concerned SERVICE PROVIDER Salve De Leon Roger Arendela Gerardo Ternate Jocelyn Avanjues

DURATION 2 - 5 minutes STEP 3 Interview client with reference to the Intake Sheet

STEP 4 Advise client to get the Social Case Study Report the following day

SERVICE PROVIDER Salve De Leon Roger Arendela Gerardo Ternate Jocelyn Avanjues DURATION 5 - 15 minutes

STEP 5 Prepare referral letter and Social Case Study Report SERVICE PROVIDER Social Welfare Assistant DURATION 10 minutes

STEP 6 Release and record referral letter SERVICE PROVIDER Social Welfare Assistant

DURATION 1 minute

REQUIRED DOCUMENT/S 1. Barangay Indigency

Certificate

3. Hospital Bill 4. Hospital Request Letter Form 5. Personal Letter


112

2. Medical Abstract for cases to be referred to the Philippine Charity Sweepstakes Office (PCSO)

6. Medical Prescription (latest)

REQUIRED FEES None

FRONTLINE SERVICE ISSUANCE OF REFERRAL LETTER/ SOCIAL CASE STUDY REPORT -TRANSPORTATION ASSISTANCE



DURATION 2 - 5 minutes STEP 3 Interview client with reference to the Intake Sheet STEP 4 Advise client to get the Social Case Study Report the following day

SERVICE PROVIDER Salve De Leon Roger Arendela Gerardo Ternate Jocelyn Avanjues DURATION 5 - 15 minutes

STEP 5 Prepare referral letter to transportation companies for possible fare discounts


STEP 6 Refer client to DSWD-CIU, Jose Fabella Center or other agencies for possible Balik-Probinsya

SERVICE PROVIDER Priscilla Valerio Soledad Mercado DURATION 10 minutes

STEP 7 Provision of transportation assistance maximum of P300 for client going to nearby provinces


STEP 8 Purchase passenger’s ticket SERVICE PROVIDER Priscilla Valerio Soledad Mercado DURATION 10 minutes

STEP 9 Escort client to bus terminal/ pier for Balik Probinsya SERVICE PROVIDER Priscilla Valerio Soledad Mercado

DURATION 10 minutes

FRONTLINE SERVICE ISSUANCE OF REFERRAL LETTER/ SOCIAL CASE STUDY REPORT – BURIAL ASSISTANCE

STEP 1 Receive required documents and register client in the caseload inventory STEP 2 Refer client to the unit concerned SERVICE PROVIDER Salve De Leon Roger Arendela Gerardo Ternate Jocelyn Avanjues


STEP 4 Advise client to get the Social Case Study Report the following day SERVICE PROVIDER Salve De Leon Roger Arendela Gerardo Ternate Jocelyn Avanjues DURATION 5 - 15 minutes


113

STEP 5 Prepare referral letter to funeral service for possible discount


STEP 6 Provision of burial assistance maximum of P300 SERVICE PROVIDER Priscilla Valerio Soledad Mercado

DURATION 1 minute

REQUIRED DOCUMENT/S 1. Death Certificate 2. Barangay Certificate

3. Funeral Contract 4. Endorsement from the Office of the City Mayor

REQUIRED FEES None

FRONTLINE SERVICE ISSUANCE OF REFERRAL LETTER/ SOCIAL CASE STUDY REPORT – EDUCATIONAL ASSISTANCE




STEP 3 Interview client with reference to the Intake Sheet STEP 4 Advise client to get the Social Case Study Report the following day

SERVICE PROVIDER Salve De Leon Roger Arendela Gerardo Ternate Jocelyn Avanjues DURATION 5 - 15 minutes STEP 5 Prepare referral letter


STEP 6 Release and record referral letter SERVICE PROVIDER Social Welfare Assistant DURATION 1 minute

REQUIRED DOCUMENT/S 1. Barangay Certificate 2. Personal Letter REQUIRED FEES None

FRONTLINE SERVICE ISSUANCE OF REFERRAL LETTER/ SOCIAL CASE STUDY REPORT – SOLO PARENT PROGRAM

STEP 1 Secure and accomplish Application Form and attach required documents

STEP 2 Receive and register client in the caseload inventory and refer client to the unit concerned

SERVICE PROVIDER Berna Geronimo Rosemarie Reyes


STEP 4 Inform client about the date of release of Solo Parent ID (after 5 days) SERVICE PROVIDER Berna Geronimo Rosemarie Reyes DURATION 5 - 15 minutes

STEP 5 Process and prepare the Solo Parent Card SERVICE PROVIDER Berna Geronimo

DURATION 10 minutes STEP 6 Release and record referral letter SERVICE PROVIDER Berna Geronimo

DURATION 1 minute


114

REQUIRED DOCUMENT/S

5. Barangay Certificate 6. 2 pieces 1x1 picture 7. Income Tax Return (ITR) or Certificate of Employment, if employed 8. Proof of evidence of being a Solo Parent

- Widow – photocopy of Death Certificate - Separated – Legal Separation paper, Affidavit of any agreement paper - Annulled – Annulment Papers or Nullity of Marriage - Legal Guardianship or Adoption Paper - Medical Certificate of Total Disability of Spouse - Sentence of Imprisonment, if spouse is in jail - Birth Certificate of children of unwed mother

REQUIRED FEES None

FRONTLINE SERVICE ISSUANCE OF REFERRAL LETTER/ SOCIAL CASE STUDY REPORT – PERSON WITH DISABILITIES


STEP 2 Refer client to the unit concerned SERVICE PROVIDER Arthur Batac DURATION 2 - 5 minutes

STEP 3 Interview client with reference to the Intake Sheet STEP 4 Advise client to get the Social Case Study Report the following day

SERVICE PROVIDER Arthur Batac DURATION 5 - 15 minutes STEP 5 Prepare referral letter

SERVICE PROVIDER Arthur Batac DURATION 10 minutes

STEP 6 Release and record referral letter

SERVICE PROVIDER Arthur Batac DURATION 1 minute

REQUIRED DOCUMENT/S

2. Barangay Clearance 4. 4 pieces 1x1 recent picture with thumb mark at the back of the pictures 5. One valid ID

- SSS or GSIS - COMELEC or Voter’s ID - License ID - Postal ID - School ID - Company ID

8. Medical Certificate – licensed private or government physician 9. School Assessment – licensed teacher signed by the school principal 10. Medical Certificate – licensed private and government physician or

psychologist assessment (for mentally disabled) REQUIRED FEES None

FRONTLINE SERVICE RESCUE OPERATION SAGIP KALINGA STEP 1 Set schedule of rescue operation in closed coordination with DSWD-NCR

STEP 2 Coordinate with LGUs and other agencies involved with the operation


115

STEP 3 Prepare letters for institutions where clientele will be possibly referred

STEP 4 Conduct Inter-Agency Meeting STEP 5 Actual Rescue Operation

STEP 6 Interview and assess client

STEP 7 Refer and turn-over to respective agencies STEP 8 Consolidate report

STEP 9 Evaluate group SERVICE PROVIDER Sagip Kalinga Focal Person DURATION 2 Days (12:00 AM start of Rescue Operation, ends the following day)

REQUIRED DOCUMENT/S

1. Formal Letter 2. Master list of Clientele 3. Referral Forms

4. Social Case Study Report Forms 5. Intake Sheets 6. Kasunduan Forms

REQUIRED FEES None

FRONTLINE SERVICE

CASE PLANNING AND MANAGEMENT OF REPORTED CHILD IN NEED OF SPECIAL PROTECTION (CNSP), VIOLENCE AGAINST WOMEN AND CHILDREN (VAWC), PHYSICALLY, SEXUALLY AND EMOTIONALLY ABUSED

STEP 1 Receive report of alleged abuse STEP 2 Conduct initial ocular survey/ collateral interview

STEP 3 Coordinate with the police and barangay authorities STEP 4 Conduct immediate rescue operation of the victim STEP 5 Intake interview with client and family

STEP 6 Attend to immediate needs of victim (e.g. food, medical, etc.) STEP 7 Conduct counseling

STEP 8 Assist victim in going to Camp Crame for medico-legal/ physiological evaluation, in filing legal action, and during trial proceedings in the court

STEP 9 Prepare Case Summary Report and other requirements

STEP 10 Refer victim to institution for protective custody and temporary shelter, and supervision with the family

STEP 11 Admit client to institution and other agencies

SERVICE PROVIDER Assigned Social Worker in the Unit Office DURATION Case dependent

REQUIRED DOCUMENT/S Report through telephone or referral letter from barangay or concerned citizen or other agencies

REQUIRED FEES None

FRONTLINE SERVICE EMERGENCY/ DISASTER OPERATIONS

STEP 1 Report and submit list of affected areas and Master list of families affected

SERVICE PROVIDER Barangay officials/ non-government organizations concerned

DURATION Immediately after the occurrence of emergency/ disaster situations REQUIRED DOCUMENT/S 1. Master list of affected families 2. Barangay Report/ Endorsement

STEP 2 Conduct ocular survey to validate report and prepare Disaster Operation Plan



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DURATION Immediately after submission of documents and reports

REQUIRED DOCUMENT/S Barangay Report

STEP 3

Facilitate conduct of disaster operation: 1. Assist in putting affected families to evacuation centers identified by

concerned barangays 2. Facilitate immediate needs of affected families (e.g. food, medical, etc.) 3. Intake interview and counseling assistance 4. Supplemental Feeding or dry rationing (food packs) 5. Resource mobilization/ DSWD augmentation

SERVICE PROVIDER Disaster Team/ Volunteers/ Focal Persons DURATION 10 minutes

REQUIRED DOCUMENT/S 1. Distribution Form 2. Disaster Report STEP 4 Conduct Critical Incident Stress Debriefing when needed SERVICE PROVIDER Disaster Team/ Volunteers/ Focal Persons

DURATION 5 minutes REQUIRED DOCUMENT/S 1. Distribution Form 2. Disaster Report

STEP 5 Evaluate

SERVICE PROVIDER Disaster Team/ Volunteers/ Focal Persons DURATION 5 minutes

REQUIRED DOCUMENT/S 1. Distribution Form 2. Disaster Report REQUIRED FEES None

FRONTLINE SERVICE INSTITUTIONAL CARE AND REHABILITATION PROGRAM ADMISSION TO YAKAP BATA HOLDING CENTER (YBHC)

STEP 1 Turn-over minor - Children in Conflict with the Law (CICL) to YBHC with complete documents

SERVICE PROVIDER Rowena Drilon Luz Saguid Sarah Patricia


STEP 2 Receive complete documents for record purposes SERVICE PROVIDER Rowena Drilon Luz Saguid Sarah Patricia

DURATION 5 minutes STEP 3 Admit/ orient minors on house rules and assignments


DURATION 30 minutes – 1 hour

STEP 4

Refer minor to the Center Social Worker to: 1. Intake Interview 2. Facilitate discernment tool for determination of minor’s judgment to be

submitted at the Regional Trial Court (RTC) and Prosecutors Office 3. Facilitate Motion for Release on Recognizance (ROR) 4. Release of minor whether Returned To Family (RTF) or referral to other

proper agencies 5. Facilitate needs of minor when inside the center/ counseling assistance 6. Case management of minor by the respective Unit Offices 7. After care/ follow-up for minors with suspended sentences and minors with

behavioral problems – monthly monitoring of minor’s activities/ situations



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REQUIRED DOCUMENT/S

1. LEO Report/ Endorsement 2. Medical Certificate 3. Birth Certificate

4. LEO endorsement with minor case information

5. Fiscal’s Notation

REQUIRED FEES None

FRONTLINE SERVICE INSTITUTIONAL CARE AND REHABILITATION PROGRAM ADMISSION TO TAHANANG MAPAGPALA CENTER/ SOCIAL DEVELOMENT CENTER (TMC/ SDC)

STEP 1 Refer minor to TMC/ SDC with complete requirements SERVICE PROVIDER Barangay or Unit Office

STEP 2 Admit/ Orient on house rules and assignments

SERVICE PROVIDER Lolita Bautista In-house parents DURATION 30 minutes – 1 hour

STEP 3 Intake interview STEP 4 Assess and evaluate client’s needs and problems SERVICE PROVIDER Lolita Bautista

DURATION 30 minutes – 1 hour STEP 5 Conduct counseling and provide other in-house services to the client

SERVICE PROVIDER Lolita Bautista In-house parents DURATION Depends upon client’s needs STEP 6 Conduct home visit and collateral information

SERVICE PROVIDER Lolita Bautista DURATION Case dependent

STEP 7 Refer client to other institutions to address identified needs/ problems SERVICE PROVIDER Lolita Bautista DURATION Depends upon client’s needs

STEP 8 Public service through media (e.g. TV, radio) PERSON/S AND SERVICE PROVIDER

Lolita Bautista Public Information Division, Office of the City Mayor

STEP 9 Release of clients to parent or relative/ institution SERVICE PROVIDER Lolita Bautista

REQUIRED DOCUMENT/S

1. CICL/ minor with behavioral problems 2. LEO Report/ Endorsement 3. Medical Certificate 4. Birth Certificate 5. LEO endorsement with minor case information 6. Fiscal’s Notation

REQUIRED FEES None


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FRONTLINE SERVICE DAY CARE SERVICE PROGRAM

STEP 1 Family survey/ intake interview to identify the beneficiaries STEP 2 Assess/ Consolidate survey

STEP 3 Prepare Master list of surveyed families

STEP 4 Conduct parents’ orientation on programs/ services

STEP 5

Conduct sessions from Monday to Friday that includes: storytelling, arts and crafts, indoor and outdoor games, musical appreciation that promotes child’s development

STEP 6 Asses/ Monitor development of children through Early Childhood Care and Development Checklist including gross and fine motor development

STEP 7 Conduct related activities to promote child’s right/ love of country STEP 8 Conduct monthly meeting with the parents

STEP 9 Recognize children’s intellectual growth for promotion to formal school

SERVICE PROVIDER Merrilyn Colitoy Day Care Workers

REQUIRED DOCUMENT/S

List of: 1. 3 – 5 yrs. old children of economically disadvantaged families 2. Children belonging to large families 3. Children whose parents are working 4. Children who are nutritionally at risk

REQUIRED FEES None

FRONTLINE SERVICE SUPPLEMENTAL FEEDING

STEP 1 Weigh of children STEP 2 Referral for medical check-up and deworming STEP 3 Actual feeding of day care children

SERVICE PROVIDER Merrilyn Colitoy DURATION All year round

REQUIRED DOCUMENT/S Master list of children, 3-5 yrs. old, enrolled in the Day Care Center REQUIRED FEES None


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EXECUTIVE DIRECTION

COMMUNITY RELATIONS SERVICES

VISION

The Community Relations Office envisions itself to be a catalyst of community development in partnership with various organizations and other development agencies in forming and instituting empowered quality communities.

MISSION

It is our mission to establish a harmonious relationship between the city government and constituents through dynamic and professionalized approach of providing prompt and effective delivery of basic services geared towards a self-reliant community.

FRONTLINE SERVICE REFERRAL OF REQUESTS

STEP 1 Receive and record letter of request/s submitted by clients to the Office of the Secretary to the Mayor

SERVICE PROVIDER Catherine Jane Alvarez STEP 2 Check and review letter of request/s

SERVICE PROVIDER Annie Tiam

STEP 3 Verify and evaluate for approval

SERVICE PROVIDER Ms. Marita Relimbo (Counterpart CRO Head)

STEP 4 Upon approval, letter of request/s will be sorted out and classified according to projects and services to be forwarded to the staff in charge.

SERVICE PROVIDER Annie Tiam

STEP 5

The staff in charge arranges the schedule for project implementation and coordinates with the requesting party for clarification, if any. If none, informs the requesting party of their schedule.

SERVICE PROVIDER

Annie Tiam Estrellita Pura Jenifer Dela Cruz Beverly Ann Santos Dennie Feliciano Remedios Biag

Medical/ Dental Mission & Misting Gandang Malapitan & Livelihood Demo Anti-Rabies Vaccination & Pet Ownership Seminar Logistics for South Logistics for South Misting Operation

STEP 6 Coordinate with the concerned office/ department of scheduled projects/ activities.

SERVICE PROVIDER

Annie Tiam Estrellita Pura Jenifer Dela Cruz Beverly Ann Santos Dennie Feliciano Remedios Biag

Medical/ Dental Mission & Misting Gandang Malapitan & Livelihood Demo Anti-Rabies Vaccination & Pet Ownership Seminar Logistics for South Logistics for South Misting Operation

STEP 7 Project implementation on the scheduled dates

SERVICE PROVIDER Office/ Department concerned CRO Personnel DURATION 2 – 3 days for the scheduling

REQUIRED DOCUMENT/S Letter Of Request/s with client’s name and contact number REQUIRED FEES None


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FRONTLINE SERVICE PROVISION OF PRIORITY PHILHEALTH MEMBERSHIP STEP 1 Receive and register client in the visitor’s logbook

SERVICE PROVIDER South North

Veridico Baluyot Feliza Turgo/ Dennie Feliciano

STEP 2 Submit necessary documents for review and assessment


Veridico Baluyot Feliza Turgo/ Dennie Feliciano/ Dennie Tuyo

STEP 3 Verify documents for approval and signing


Jenifer Dela Cruz Michelle Camille Redoble

STEP 4 Sign and endorse application to Office of the Mayor

SERVICE PROVIDER Ms. Marita Relimbo (Counterpart CRO Head) DURATION Varying

REQUIRED DOCUMENT/S

1. Clinical Abstract/Medical Certificate

2. Barangay Indigency

3. Valid I.D.

4. Birth Certificate

If married, attach marriage contract and if with children, attach birth certificate/s.

REQUIRED FEES None

FRONTLINE SERVICE PUBLIC ASSISTANCE AND COMPLAINT UNIT ( PACU )

STEP 1 Accommodate walk-in constituents at the PACU desk at the main entrance of City Hall

STEP 2 Ask for the subject of inquiry and/ or the nature of complaint

SERVICE PROVIDER PACU Officer of the day Merlinda Masaoay

STEP 3 Assess and evaluate inquiry and/ or complaint. Refer complaint to concerned offices/ department

SERVICE PROVIDER PACU Officer of the day

REQUIRED DOCUMENT/S Pertinent documents/ records for immediate action of concerned office/ dept. DURATION Varying

REQUIRED FEES None

FOR COMPLAINTS/SUGGESTIONS/RECOMMENDATIONS: Kindly contact the following CRO Personnel: (South) MS. ANNIE TIAM – 288-8811 loc. 2254/ 0917-5411822 (North) MR. RAFFY TUYO – 0935-1876245


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CULTURAL AFFAIRS AND TOURISM OFFICE

FUNCTIONAL STATEMENT: Provide information and assistance concerning cultural activities and tourism-related

requirements such as certifications, references and other informative materials in support to the plans and program of the city.

FRONTLINE SERVICE ISSUANCE OF CERTIFICATIONS TO TOURISM - RELATED ESTABLISHMENTS

SERVICE PROVIDER R. Cariño R. Francisco

V. Rances E. Florencio

STEP 1 Present documents i.e. Mayor’s permit, license etc. from client DURATION 1 minute STEP 2 Print

DURATION 1 minute STEP 3 Sign documents

SERVICE PROVIDER Maria Rowena S. Dimaano DURATION 1 minute REQUIRED FEES None

FRONTLINE SERVICE PROVIDE INFORMATIVE MATERIALS/ REFERENCES PERTAINING TO CULTURAL EVENTS/ TOURISM - RELATED ACTIVITIES

STEP 1 Present request letter, IDs and the like

SERVICE PROVIDER Maria Rowena S. Dimaano R. Cariño

R. Francisco V. Rances

E. Florencio

DURATION 1 minute

REQUIRED DOCUMENT/S Valid Identification Card (School ID, company or office ID, Voter’s ID, etc.)

STEP 2 Reproduction of materials: photocopying, printing or through interviewing SERVICE PROVIDER CATO Staff

DURATION 2-3 HRS DURATION 1 minute

REQUIRED FEES None

FRONTLINE SERVICE ATTEND TO THE REQUEST FOR THE CITY BAND SERVICES

SERVICE PROVIDER Maria Rowena S. Dimaano R. Cariño

R. Francisco V. Rances

E. Florencio

DURATION 1 minute REQUIRED DOCUMENT/S Letter of request

REQUIRED FEES None STEP 1 Verification of band engagement schedule

SERVICE PROVIDER CATO Staff/ City Band DURATION 1 minute STEP 3 For approval or disapproval

DURATION 1 to 10 minutes SERVICE PROVIDER Hon. Mayor Oscar G. Malapitan


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CITY ENVIRONMENTAL MANAGEMENT OFFICE

FUNCTIONAL STATEMENT: Responsible for sanitation and cleanliness of the city.

FRONTLINE SERVICE MATERIALS AND SUPPLIES DISTRIBUTION Provision of cleaning materials such as trash bags, broom sticks etc. for every barangays and schools

STEP 1 Receive letter of request from client

SERVICE PROVIDER Rodolfo B. Santos DOCUMENT REQUIRED Letter of request

STEP 2 Evaluate for approval and refer to the Supply Officer SERVICE PROVIDER Zenaida Baal

STEP 3 Issue gate pass for the release of requested materials/ supplies

SERVICE PROVIDER Arlene P. Nazar DURATION 5 to 10 minutes REQUIRED FEES None

FRONTLINE SERVICE

REQUEST FOR SERVICES

- DECLOGGING AND SANITATION - GRASS CUTTING - PAINTING OF CURBS, GUTTERS, SCHOOL/ BARANGAY PERIMETER

FENCES

STEP 1 Receive letter of request from client SERVICE PROVIDER Alex De Guzman Estrella O. Pagsinuhin

DOCUMENT REQUIRED Letter of request

STEP 2 Refer letter of request to the CEMO Head for approval SERVICE PROVIDER Alex De Guzman Estrella O. Pagsinuhin

STEP 3 Approve/ Disapprove letter of request SERVICE PROVIDER Engr. Gilberto D. Bernardo (Chief of Office) STEP 4 Schedule and undertake requested services

SERVICE PROVIDER Jerry M. Melanio Special Operation Unit Team DURATION Dependent on the service requested REQUIRED FEES None


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FRONTLINE SERVICE

CONDUCT OF SOLID WASTE MANAGEMENT SEMINAR AND PROPER WASTE SEGREGATION

Barangay officials/ Schools officials can facilitate the requisition for the seminar STEP 1 Receive letter of request from client SERVICE PROVIDER Marilou B. Lapitan

DOCUMENT REQUIRED Letter of request STEP 2 Refer letter of request to the CEMO Head for approval

SERVICE PROVIDER Marilou B. Lapitan

STEP 3 Approve/ Disapprove letter of request SERVICE PROVIDER Engr. Gilberto Bernardo (Chief of Office)

STEP 4 Forward to the Solid Waste Management Unit for schedule and disposition SERVICE PROVIDER Marilou B. Lapitan SWM Unit Team

DURATION Dependent on the service requested REQUIRED FEES None

FRONTLINE SERVICE REPORT OF UNCOLLECTED GARBAGE STEP 1 Obtain information (location) and record complaint in the logbook SERVICE PROVIDER Helen I. De Jesus

STEP 2 Forward complaint to the monitoring foreman of the area concern SERVICE PROVIDER Helen I. De Jesus

STEP 3 Forward complaint to the contractor SERVICE PROVIDER Monitoring foreman assigned to the area of concern STEP 4 Prepare report for service completion

SERVICE PROVIDER Monitoring foreman assigned to the area of concern DURATION Dependent on the schedule REQUIRED FEES None

DOCUMENT REQUIRED Log of complaint Collection certification

FRONTLINE SERVICE CANAL DE-CLOGGING/ HAULING OF DEBRIS

Barangay officials/ Schools officials can facilitate the requisition for the service STEP 1 Receive letter of request from client

SERVICE PROVIDER Alex De Guzman DOCUMENT REQUIRED Letter of request

STEP 2 Refer letter of request to the CEMO Head for approval SERVICE PROVIDER Alex De Guzman STEP 3 Approve/ Disapprove letter of request

SERVICE PROVIDER Engr. Gilberto Bernardo (Chief of Office) STEP 4 Forward to contractor for schedule of requested service

SERVICE PROVIDER Monitoring foreman assigned to the area of concern

DURATION Dependent on the service requested REQUIRED FEES None

Feedback and Redress Mechanism Kindly accomplish our feedback form available at our office located at the front desk, or send your inquiries/concerns at telephone no. 310 - 94 - 83


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EXECUTIVE DIRECTION

FUNCTIONAL STATEMENT: Promotes general welfare of the City and its constituents through efficient, effective and economical governance; exercises the general supervision and control over all programs, projects, services, and activities of the City Government with the “TAO ANG UNA!” policy of governance; enforces all laws and ordinances relative to the governance of the City; and, maximizes the generation of resources and revenues and apply the same to the implementation of development plans, programs, objectives and priorities to ensure the delivery of basic services and adequate facilities.

INTERNAL SERVICES

FRONTLINE SERVICE LETTER OF REQUESTS APPROVAL

STEP 1 Submit letter of requests to Office of the Secretary to the Mayor

STEP 2

Receive of document 1. Affixing of received stamp on both original and receiving copy. 2. Digital scanning of received request. 3. Entry of documents in logbook of officially received documents. 4. Release of receiving copy duly stamped with date, time, receiver and control

number for follow-up of requests.

SERVICE PROVIDER Grace Mediana Zaldy Jake Lombendencio

DURATION 5 minutes

REQUIRED DOCUMENT Letter of requests

REQUIRED FEES: None

STEP 3 Review, evaluation and coordination of request (Approval or Notation)

SERVICE PROVIDER Rosemarie Angeles

STEP 4 Approval and Affixing of initials and authorized signature/s

SERVICE PROVIDER Lilibeth M. Luakian – Secretary to the Mayor


STEP 5

Release of letter of requests to appropriate office (G.S.O.) 1. Digital scanning of duly signed document. 2. Logging of document in outgoing documents in logbook of

officially transmitted/released documents. 3. Preparation and attachment of corresponding transmittal form

SERVICE PROVIDER Rubilyn M. Madera Ma. Theresa Palacio

DURATION: 10 minutes

FRONTLINE SERVICE PURCHASE-REQUESTS APPROVAL

STEP 1 Submit purchase-requests to Office of the Secretary to the Mayor

STEP 2

Receive document 1. Affixing of received stamp on both original and receiving copy. 2. Digital scanning of received request.


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3. Entry of documents in logbook of officially received documents. 4. Release of receiving copy duly stamped with date, time, receiver and

control number for follow-up of requests.


DURATION 5 minutes

REQUIRED DOCUMENT Purchase requests

REQUIRED FEES None

STEP 3 Review and evaluation of request (Approval or Notation)

SERVICE PROVIDER Rosemarie Angeles

STEP 4 Approve and Affix initials and authorized signature/s

SERVICE PROVIDER Lilibeth M. Luakian - Secretary to the Mayor

STEP 5

Release of letter of requests to appropriate office (City Budget) 1. Digital scanning of duly signed document. 2. Logging of document in outgoing documents in logbook of officially

transmitted /released documents. 3. Preparation and attachment of corresponding transmittal form


DURATION: 10 minutes.

FRONTLINE SERVICE PAYROLLS & VOUCHERS APPROVAL

STEP 1 Submit payrolls and/ or vouchers to Office of the Secretary to the Mayor

STEP 2

Receive of document 1. Affixing of received stamp on both original and receiving copy. 2. Digital scanning of received request. 3. Entry of documents in logbook of officially received documents. 4. Release of receiving copy duly stamped with date, time, receiver and control



DURATION: 5 minutes

REQUIRED DOCUMENT: Payroll or Voucher

STEP 3 Preliminary Review and evaluation of request (Approval or Notation)

SERVICE PROVIDER Remielinda Nadurata Lhen Isla

STEP 4 Secondary Review and Affix initials and authorized signature/s

SERVICE PROVIDER Atty. Christian Diaz Lilibeth Luakian (Sec. to the Mayor)

STEP 5 Approval and affixing of authorized signature

SERVICE PROVIDER Hon. Oscar G. Malapitan, City Mayor

STEP 6

Release of payrolls/ vouchers to corresponding office/ department 1. Digital scanning of duly signed document. 2. Logging of document in outgoing documents in logbook of officially

transmitted/released documents. 3. Preparation and attachment of corresponding transmittal form




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FRONTLINE SERVICE AUTHORITY TO TRAVEL FOR LOCAL GOVERNMENT EMPLOYEES AND OFFICIALS

STEP 1 Submit letter of request and other pertinent requirements for travel

STEP 2

Receive of document 1. Affixing of received stamp on both original and receiving copy. 2. Digital scanning of received request. 3. Entry of documents in logbook of officially received documents. 4. Release of receiving copy duly stamped with date, time, receiver and



DURATION: 3 - 5 minutes

REQUIRED DOCUMENT

Request letter

For Non-Official Travel Abroad:: xerox copy of the following (original to be presented upon submission for verification and validation only)

Filled-out Application for Leave of Absence (C.S.C. Form 6) GSO Clearance Accounting Clearance

Legal Clearance CTO Clearance MTC Clearance

For Official Travel Abroad: xerox copy of the following (original to be presented upon submission for verification and validation only)

Filled-out Application for Leave of Absence (C.S.C. Form 6) GSO Clearance Accounting Clearance Legal Clearance

CTO Clearance MTC Clearance RTC Clearance DILG Caloocan Authority to Travel

STEP 3 Review, evaluation & preparation of document (Approval or Notation)

SERVICE PROVIDER Omar V. Mauricio

DURATION 1 day

STEP 4 Affix initials and secondary verification

SERVICE PROVIDER Atty. Christian Diaz Lilibeth Luakian (Sec. to the Mayor)

DURATION 1 day

STEP 5 Final approval and authorized signature


DURATION 1 day

STEP 6

Release of Authority to the HRMO 1. Digital scanning of duly signed and approved travel authority. 2. Logging of travel authority in outgoing documents in logbook of officially



DURATION 10 minutes


127

FRONTLINE SERVICE EMPLOYMENT APPLICATION (WALK-IN)

STEP 1 Submit letter/correspondence/other pertinent personnel documents to the Office of the Sec. to the Mayor

STEP 2




DURATION 5 minutes

REQUIRED DOCUMENT:

1. Request-letter 2. Other Supporting Documents

Duly filled-out Personal Data Sheet (PDS;) or Resume; or other documents showing credentials, work and educational experience Endorsement letter from other officials or agencies (optional) Police or court clearance (optional)

REQUIRED FEES: None

STEP 3 Preliminary Review and evaluation

SERVICE PROVIDER Christine Santos Lilibeth M. Luakian (Secretary to the Mayor)

STEP 4 Pre-hiring and screening approval


DURATION 3 – 4 days

STEP 5

Forwarding of credentials and documents to HRMO 1. Digital scanning of duly signed document. 2. Logging of document in outgoing documents in logbook of officially




FRONTLINE SERVICE OTHER INTERNAL CORRESPONDENCES, REQUESTS & MEMOS

STEP 1 Submit letter/ correspondence to the Office of the Secretary to the Mayor

STEP 2




DURATION 5 minutes

REQUIRED DOCUMENT Letter/ Correspondence


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Duly filled-out and approved Application for Leave of Absence and its corresponding attachments

REQUIRED FEES None

STEP 3 Review, evaluation & preparation of document (Approval or Notation)

SERVICE PROVIDER Christine C. Santos Omar V. Mauricio

STEP 4 Approve, Affix initials and authorized signature/s

SERVICE PROVIDER Lilibeth Luakian (Sec. to the Mayor) Hon. Oscar G. Malapitan (City Mayor)

STEP 5

Release of Documents 1. Digital scan of duly signed document. 2. Log of document in outgoing documents in logbook of officially



DURATION 10 minutes

FRONTLINE SERVICE 8888 CITIZEN’S HOTLINE ACTION AND CORRESPONDENCE


STEP 2

Receive of document 1. Print report from the Office’s official e-mail (for e-mail correspondence

only) 2. Affix of Received Stamp on both original and receiving copy of the 8888

Citizen’s Hotline Report 3. Digital scan of report 4. Log document in received documents in logbook of officially received

documents 5. Release of receiving copy duly stamped with date, time, receiver and

control number for follow-up of requests (for physical copy of report)

SERVICE PROVIDER Grace Mediana Zaldy Jake Lombendencio Irene Gabona

DURATION 5 minutes

REQUIRED DOCUMENT

Letter/ Correspondence

Duly filled-out and approved Application for Leave of Absence and its corresponding attachments

STEP 3

Log report on the central monitoring sheet for 8888 Report and Preparation of transmittal for action to corresponding department or action office


DURATION 10 minutes

STEP 4 Review and approval of transmittal to departments and action agencies

SERVICE PROVIDER Lilibeth Luakian (Sec. to the Mayor)

DURATION 10 minutes

STEP 5 Release of transmittal

1. Digital scan of duly signed document.


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2. Log of document in outgoing documents in logbook of officially transmitted/released documents.

3. Preparation and attachment of corresponding transmittal form


DURATION 10 minutes

STEP 6 Receive document or acknowledge action from corresponding department or agency


DURATION 5 minutes

STEP 7 Prepare endorsement to client and to the Civil Service Commission anent actions taken relative to the report and log action taken on central monitoring sheet


DURATION 10 minutes

STEP 8 Review and approval of endorsement to client and to the Civil Service Commission


DURATION 1 day

STEP 9 Release of endorsement to client


DURATION 10 minutes

STEP 10 Release of endorsement to the Civil Service Commission (by email)


DURATION 10 minutes

FRONTLINE SERVICE DENR BASURA PATROL PROGRAN ACTION AND CORRESPONDENCE


STEP 2

Receive of document 1. Print report from the Office’s official e-mail (for e-mail correspondence only) 2. Affix Received Stamp on both original and receiving copy of the DENR

Basura Patrol Report 3. Digital scan of report 4. Log document in received documents in logbook of officially received

documents 5. Release of receiving copy duly stamped with date, time, receiver and

control number for follow-up of requests (for physical copy of report)

SERVICE PROVIDER Grace Mediana Zaldy Jake Lombendencio Irene Gabona

DURATION 5 minutes

STEP 3

Log report on the central monitoring sheet for 8888 Report and Preparation of transmittal for action to corresponding department or action office


DURATION 10 minutes

STEP 4 Review and approve transmittal to departments and barangay


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DURATION 10 minutes

STEP 5

Release of transmittal 1. Digital scan of duly signed document. 2. Log of document in outgoing documents in logbook of officially



DURATION 10 minutes

STEP 6 Receive document or acknowledge action from corresponding department or barangay


DURATION 5 minutes

STEP 7 Prepare response to DENR Regional relative to the actions taken on the report by the City and the concerned barangay


DURATION 10 minutes

STEP 8 Review and approval of endorsement to DENR


DURATION 1 day

STEP 9 Release of endorsement to DENR (if by physical transaction)


DURATION 10 minutes

STEP 10 Release of endorsement to the DENR (by email)


DURATION 10 minutes

EXTERNAL SERVICES

FRONTLINE SERVICE ANTI-RABIES VACCINATION & MEDICAL/ DENTAL MISSIONS

STEP 1 Submit letter of request to Office of the Secretary to the Mayor

STEP 2

Receive of document 1. Affix of received stamp on both original and receiving copy. 2. Digital scan of received request. 3. Entry of documents in logbook of officially received documents. 4. Release of receiving copy duly stamped with date, time, receiver and



DURATION 5 minutes

REQUIRED DOCUMENT

1. Letter-request (preferably with a corresponding receiving copy) 2. Certificate of Indigency 3. Valid ID showing residence in Caloocan

REQUIRED FEES: None


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STEP 3 Review and evaluate request and endorse to the City Administrator’s Office

SERVICE PROVIDER Grace Mediana Ruby Madera

Jake Lombendencio Teresa Palacio

FRONTLINE SERVICE SOLICITATION AND OTHER FINANCIAL ASSISTANCE


STEP 2

Receive document 1. Affix of received stamp on both original and receiving copy. 2. Digital scan of received request. 3. Entry of documents in logbook of officially received documents. 4. Release of receiving copy duly stamped with date, time, receiver and


SERVICE PROVIDER Grace Mediana Jake Lombendencio DURATION 3 - 5 minutes REQUIRED DOCUMENTS Letter of request (preferably with a corresponding receiving copy)

REQUIRED FEES None

STEP 3 Review and evaluation of request for medical assistance (Approval or Notation)


DURATION 2 – 3 days STEP 4 Release of financial assistance

SERVICE PROVIDER Laura Vital Christine Santos DURATION 15 minutes

FRONTLINE SERVICE ENDORSEMENT/ REFERRAL LETTER TO P.C.S.O. FOR MEDICAL/ FINANCIAL ASSISTANCE


STEP 2

Receive document 1. Affix of received stamp on both original and receiving copy. 2. Digital scan of received request. 3. Entry of document in the logbook of officially received documents. 4. Release of receiving copy duly stamped with date, time, receiver and

control number for follow-up of requests. SERVICE PROVIDER Danan Danuco Peter Tan


REQUIRED DOCUMENTS:

Letter of request (preferably with a corresponding receiving copy)

Medical Abstract or other documents to prove existing medical condition

Medicine Prescription/s (if any)

Barangay Indigency

At least one (1) valid I.D.

REQUIRED FEES: None

STEP 3 Review, evaluate and prepare the request (Approval or Notation) SERVICE PROVIDER Peter Tan Omar V. Mauricio Jenna Lyn A. Aquino


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STEP 4 Affix initials and authorized signature/s

SERVICE PROVIDER Peter Tan

STEP 5 Release of endorsement/ referral letter

SERVICE PROVIDER Peter Tan Grace M. Mediana


FRONTLINE SERVICE ENDORSEMENT LETTER TO PHILHEALTH


STEP 2

Receive document 1. Affix of received stamp on both original and receiving copy. 2. Digital scan of received request. 3. Entry of document in the logbook of officially received documents. 4. Release of receiving copy duly stamped with date, time, receiver and


SERVICE PROVIDER Lulu Cleofe Peter Tan DURATION: 5 minutes

REQUIRED DOCUMENTS:

Letter of request (preferably with a corresponding receiving copy)

Medical Abstract or other documents to prove existing medical condition

Medicine Prescription/s (if any)

Barangay Indigency or CSWD Case Study

At least one (1) valid I.D.

Previous PhilHealth Number (if applicable)

REQUIRED FEES: None STEP 3 Review, evaluate and prepare the request

SERVICE PROVIDER Lulu Cleofe STEP 4 Affix initials and authorized signature/s SERVICE PROVIDER Peter Tan


SERVICE PROVIDER Lulu Cleofe


FRONTLINE SERVICE RECOMMENDATION LETTER FOR EMPLOYMENT TO SCHOOLS, CITY PUBLIC HOSPITALS AND OTHER PUBLIC/ PRIVATE ESTABLISHMENTS


STEP 2

Receive of document 1. Affix of received stamp on both original and receiving copy. 2. Digital scan of received request. 3. Entry of document in the logbook of officially received documents. 4. Release of receiving copy duly stamped with date, time, receiver and

control number for follow-up of requests. SERVICE PROVIDER Dana Danuco Peter Tan



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REQUIRED DOCUMENTS Letter of request (preferably with a corresponding receiving copy)

Optional: Resume/ Curriculum Vitae

REQUIRED FEES None STEP 3 Review, evaluation and preparation of request (Approval or Notation)

SERVICE PROVIDER Peter Tan STEP 4 Affix initials and authorized signature/s





FRONTLINE SERVICE CERTIFICATION OF BARANGAY LEAVE CREDITS

STEP 1 Submit procurement requests to Office of the Secretary to the Mayor

STEP 2



SERVICE PROVIDER Grace Mediana Jake Lombendencio

DURATION: 5 minutes

REQUIRED DOCUMENT:

Computation of Leave Benefits of Barangay Officials (Gen. Form No. 7(A))

Duly filled-out and approved Request for Obligation Allotment

Duly approved Disbursement Voucher

Official Receipt from Office of the City Treasurer as proof of payment for certification request

Certification of Leave Credits from DILG Caloocan City

REQUIRED FEES: None

STEP 3 Initial Review, evaluation and preparation of the request (Approval or Notation)


STEP 4 Final review and affixing of authorized signature/s


STEP 6

Release of certification to requesting party 1. Digital scan of duly signed document. 2. Log of document in outgoing documents in logbook of officially transmitted/released documents. 3. Preparation and attachment of corresponding transmittal form

SERVICE PROVIDER Rubilyn M. Madera Grace M. Mediana



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FRONTLINE SERVICE PRINTED MESSAGE AND/ OR SPEECH FROM HON. MAYOR OSCAR G. MALAPITAN


STEP 2



SERVICE PROVIDER Grace Mediana Jake Lombendencio DURATION: 5 minutes

REQUIRED DOCUMENTS: Letter of request (preferably with a corresponding receiving copy)

REQUIRED FEES: None

STEP 3 Initial review and evaluation of request, and preparation of message or speech

SERVICE PROVIDER Omar V. Mauricio STEP 4 Final review and approval of message /speech


STEP 5

Release of the City Mayor’s message 1. Digital scan of duly signed and approved endorsement letter. 2. Entry of document in the logbook of officially transmitted/ released documents. 3. Release of message within the working week.

SERVICE PROVIDER Rubilyn M. Madera Ma. Theresa Palacio DURATION: 10 minutes

FRONTLINE SERVICE INVITATION FOR THE CITY TO SEND REPRESENTATIVES TO SEMINARS, SUMMITS, CONFERENCES, MEETINGS, ETC.

STEP 1 Submit letter of invitation to Office of the Secretary to the Mayor

STEP 2

Receive document 1. Affix of received stamp on both original and receiving copy. 2. Digital scan of received request. 3. Entry of document in the logbook of officially received documents. 4. Release of receiving copy duly stamped with date, time, receiver and control number for follow-up of requests

SERVICE PROVIDER Grace Mediana Jake Lombendencio

DURATION: 5 minutes REQUIRED DOCUMENTS: Letter of request (preferably with a corresponding receiving copy) REQUIRED FEES: None

STEP 3 Initial Review and evaluation of request & preparation of endorsement letter to corresponding departments or offices

SERVICE PROVIDER Christine C. Santos Omar V. Mauricio

STEP 4 Final approval and affixing of authorized signature


STEP 4 Endorsement to appropriate and corresponding office/ department 1. Digital scan of duly signed and approved endorsement letter.


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2. Entry of document in the logbook of officially transmitted/ released documents.

3. Preparation and attachment of corresponding transmittal form.



FRONTLINE SERVICE REQUEST FOR SCHEDULED MEETING OR ATTENDANCE OF THE CITY MAYOR


STEP 2

Receive of document 1. Affixing of received stamp on both original and receiving copy. 2. Digital scanning of received request. 3. Entry of document in the logbook of officially received documents. 4. Release of receiving copy duly stamped with date, time, receiver and


SERVICE PROVIDER Christine Olga A. Delos Santos Pearl M. Almoguera

Ma. Theresa Palacio

DURATION: 3 - 5 minutes REQUIRED DOCUMENT: Letter of request

REQUIRED FEES: None STEP 3 Review, evaluation and coordination of request (Approval or Notation)

SERVICE PROVIDER Peter O. Tan Jeefrey Lombendencio Lilibeth Luakian (Sec. to the Mayor) STEP 4 Inform client on availability of Mayor’s schedule SERVICE PROVIDER Jeefrey Lombendencio

FRONTLINE SERVICE GRANTING OF AUDIENCE WITH THE CITY MAYOR

STEP 1 Log of name & reason for seeking of audience STEP 2 Call the attention and usher to the Office of the City Mayor

SERVICE PROVIDER Laura Vital Sol Eluna Dana Danuco DURATION 5 - 10 minutes

REQUIRED DOCUMENT/S Depending on client’s requests

REQUIRED FEES None STEP 2 Refer client to department concerned

STEP 3 Issuance of written referral to concerned office/ department

FRONTLINE SERVICE QUERIES FROM WALK-IN CLIENTS

STEP 1 Log of name & service needed SERVICE PROVIDER Laura Vital Sol Eluna Dana Danuco

DURATION 5 - 10 minutes REQUIRED DOCUMENT/S Depend on client’s requests

REQUIRED FEES None

STEP 2 Refer client to department concerned SERVICE PROVIDER Laura B. Vital

STEP 3 Issuance of written referral to concerned office/ department


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FRONTLINE SERVICE PHONED-IN QUERIES

STEP 1 Identification of caller and provision of relevant caller information for referral to proper office/ department.

SERVICE PROVIDER Cristel de Gana Jane Mirasol Eluna Laura B. Vital


REQUIRED FEES None

FRONTLINE SERVICE OTHER EXTERNAL AND LEGAL CORRESPONDENCES, INFORMATION, CONCERNS & GRIEVANCES

STEP 1 Submit correspondence/ information/ grievance to Office of the Secretary to the Mayor

STEP 2

Receive of document 1. Affix of Received Stamp on both original and receiving copy. 2. Digital scan of received request. 3. Entry of document in the logbook of officially received documents. 4. Release of receiving copy duly stamped with date, time, receiver and control


SERVICE PROVIDER Grace Mediana Jake Lombendencio DURATION 5 minutes

REQUIRED DOCUMENTS Letter of request (preferably with a corresponding receiving copy)

STEP 3 Initial review, evaluation and/or action SERVICE PROVIDER Atty. Christian Diaz Christine C. Santos Omar Mauricio STEP 4 Prepare endorsement to the Office of the City Legal Department

and/or other concerned offices (If further evaluation and action is needed)

SERVICE PROVIDER Omar Mauricio Christine C. Santos STEP 5 Approve action/ endorsement and affix authorized signature SERVICE PROVIDER Grace Mediana Ruby M. Madera

STEP 5

Endorsement to appropriate and corresponding office/ department 1. Digital scanning of duly signed and approved endorsement letter. 2. Entry of document in the logbook of officially transmitted/ released

documents. 3. Preparation and attachment of corresponding transmittal form.

SERVICE PROVIDER Rubilyn M. Madera Grace M. Mediana DURATION 5 - 10 minutes.


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HUMAN RESOURCES MANAGEMENT SERVICES

FUNCTIONAL STATEMENT: Responsible for human resources and development of all employees in accordance with the policies, guidelines and regulations that the city administration and the Civil Service Commission (CSC) may establish.

FRONTILE SERVICE JOB APPLICATION FROM WALK-IN APPLICANTS

STEP 1 Submit resume at the receiving counter/ window

STEP 2 Log the application in the control book

STEP 3 Route the application to the assigned recruitment specialist

SERVICE PROVIDER Luzviminda S. Castillo Noel R. Sanchez Zaldy Tabaquero

STEP 4 Evaluate applicant’s qualifications with reference to the requirements of the position applied for

SERVICE PROVIDER Lorilei J. Del Carmen

STEP 5 Inform applicant on the status of his/ her application



REQUIRED DOCUMENTS Resume

Personal Data Sheet (CS Form 212)

Bio-Data with photograph

REQUIRED FEES None

FRONTLINE SERVICE CERTIFICATION OF EMPLOYMENT AND COMPENSATION

STEP 1 Submit request slip at the receiving counter/ window

STEP 2 Log request in the control book


STEP 3 Verify employee’s employment status and rate of compensation and other monetary benefits

SERVICE PROVIDER Aurelia M. Lopez Emil G. Trinidad

STEP 4 Encode and print Certification of Employment and Compensation

SERVICE PROVIDER Joahana Marie Y. Nepomuceno

STEP 5 Affix initials of HRM officers on Certification and Employment and Compensation

SERVICE PROVIDER Aurelia M. Lopez

STEP 6 Signature of the City Personnel Officer

PERSON/S RESPONSIBLE Atty. Sikini C. Labastilla

STEP 7 Release of Certification of Employment and Compensation to the requesting party of his/ her authorized representative


DURATION 1 - 3 Days

REQUIRED DOCUMENTS None

REQUIRED FEES For Inactive employees: PhP 20.00


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FRONTLINE SERVICE SERVICE RECORD

STEP 1 Submit request slip at the receiving counter/ window

STEP 2 Log request in the control book


STEP 3 Verify employee’s employment records

SERVICE PROVIDER Aurelia M. Lopez Emil G. Trinidad

STEP 4 Encode and print Service Road


STEP 5 Affix initials of HRM officers on Service Road



SERVICE PROVIDER Atty. Sikini C. Labastilla

STEP 7 Release of Service Record to the requesting party or his/ her authorized representative


DURATION 1 - 3 Days


REQUIRED FEES For Inactive employees: PhP 20.00

FRONTLINE SERVICE CERTIFICATION OF LEAVE CREDIT/ CERTIFICATION OF LEAVE WITHOUT PAY

STEP 1 Submit request in the slip at the receiving counter/ window

STEP 2 Log request in the control book and route it to the assigned leave specialist


STEP 3 Verify balance vis-à-vis leave records

STEP 4 Encode and print certification

SERVICE PROVIDER

Assigned Leave Specialists: Employees whose surnames begin with:

Maxilyn E. Morales Adam G. Santiago Maria Cristina O. Pante

Edgar Antonio A. Dangla, Virginia A. Sunga

Amie P. Tubiera Marilyn C. Santella

STEP 5 Affix initial of Chief Leave Specialist

SERVICE PROVIDER Araceli L. Carpio

STEP 6 Signature of City Personnel Officer


STEP 7 Release of signed certification to the requesting party or his/ her authorized representative


DURATION 1 - 3 Days


REQUIRED FEES None


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FRONTLINE SERVICE APPLICATION FOR RETIREMENT

STEP 1 Submit application form for retirement and all the required supporting documents at the receiving counter/ window

SERVICE PROVIDER Luzviminda S. Castillo

STEP 2 Check and evaluate completeness of submitted documents and log in the control book


STEP 3 Refer to Records Division for verification


STEP 4 Verify the retiree’s records vis-à-vis his/ her 201 file

STEP 5 Forward to Personnel Welfare Division

SERVICE PROVIDER Julius Albert S. Gonzales Ma. Cristina C. Simbul Mercedes G. Ocampo

STEP 6 Affix initials of assigned HRMO personnel on the application for retirement

SERVICE PROVIDER Julius Albert S. Gonzales



STEP 8 Release signed retirement application


DURATION Ten (10) Days

REQUIRED DOCUMENTS

1. General Service Office (GSO) Clearance

2. Treasurer’s Clearance 3. Accounting Clearance 4. Administrative Clearance 5. Certification of Last Day of Actual

Service 6. LWOP

7. Veterans Bank Clearance 8. Fiscal Clearance 9. Certification of No. Pending case 10. Statement of Assets, Liabilities,

Net Worth 11. Ombudsman Clearance

REQUIRED FEES None

FRONTLINE SERVICE APPLICATION FOR TERMINAL LEAVE

STEP 1 Submit application of terminal leave and all the required supporting documents at the receiving counter/ window

STEP 2 Evaluate leave application vis-à-vis correctness of entries and completeness of supporting documents and log in the control book

STEP 3 Route the leave application to the assigned leave specialist

SERVICE PROVIDER Luzviminda S. Castillo Noel R. Sanchez

STEP 4 Compute leave balance to determine the total number of leave credits earned

STEP 5 Process leave showing details of action on the application and log in the control book

SERVICE PROVIDER

Assigned Leave Specialists:


Edgar Antonio A. Dangla, Virginia A. Sunga



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STEP 6 Affix initials of chief leave specialist on processed application for leave


STEP 7 Countersign the processed application for leave


STEP 8 Signature of the Administrator

SERVICE PROVIDER Engr. Oliver R. Hernandez

STEP 9 Release application for terminal leave to applicant


DURATION TEN (10) Days

REQUIRED DOCUMENTS

1. General Service Office (GSO) Clearance

2. Treasurer’s Clearance 3. Accounting Clearance 4. Certification of No. Pending Case

5. Ombudsman Clearance 6. Court Clearance 7. Veterans Bank Clearance 8. Certification of Leave Credits

REQUIRED FEES None

FRONTLINE SERVICE APPLICATION FOR SICK LEAVE AND/ OR VACATION LEAVE

STEP 1 Submit properly accomplished leave form (CSC Form No. 6) duly endorsed and signed by the recommending official or head of department/ office

STEP 2 Evaluate leave application vis-à-vis correctness of entries and completeness of supporting documents and log in the control book

STEP 3 Route the leave application to the leave specialist


STEP 4 Compute leave balance to determine if leave application is “with pay” or “without pay”

STEP 5 Update available leave balance or leave without pay (LWOP) on employee’s leave card as may be appropriate

STEP 6 Process leave showing details of action on the application and log in the control book

SERVICE PROVIDER



Edgar Antonio A. Dangla Virginia A. Sunga


STEP 7 Affix initials of chief leave specialist on processed application for leave


STEP 8 Sign the processed application for leave


STEP 9 Release signed application for leave to the employee or the designed office liaison officer

SERVICE PROVIDER





DURATION 1 - 2 Days


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REQUIRED DOCUMENTS

Leave application

Medical certification in case of sick leave for the more than five(5) days

Clearance for vacation leave in excess of thirty(30) calendar days; travel authority in case vacation leave will be spent overseas

REQUIRED FEES None

FRONTLINE SERVICE APPLICATION FOR VETERANS BANK LOAN

STEP 1

Submit the following documents at the receiving counter/ window: (a) Properly accomplished Application Form. (b) Request for Certification of Employment and Compensation. (c) Request for Certification of Leave Credits of Certification of Leave Without Pay.

STEP 2 Log application and separate requests in the control book

STEP 3 Route requests to concerned HRMO personnel

SERVICE PROVIDER Delson M. delos Reyes

STEP 4a Verify employment status and rate of compensation and other monetary benefits


STEP 4b Verify leave credits balance

SERVICE PROVIDER

Assigned Leave Specialist




STEP 5a Encode Certification of Employment and Compensation


STEP 5b Encode Certification of Leave Credits

SERVICE PROVIDER

Assigned Leave Specialist




STEP 6a Affix initials of HRM officers on Certification of Employment and Compensation


STEP 6b Affix initials of HRM officers on Certification of Leave Credits or Certification of Leave Without Pay


STEP 7 Affix initial of HRM assigned on the loan application




STEP 9 Release of signed loan application with supporting certifications to the applicant


DURATION 1 - 3 Days (all procedures)

REQUIRED DOCUMENTS Application for Veterans Bank Loan


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Request for Certification of Employment and Compensation

Request for Certification of Leave Credits of Certification of Leave Without Pay

FRONTLINE SERVICE APPLICATION FOR HDMF (PAG-IBIG) LOAN

STEP 1 Submit properly accomplished application for at the receiving counter/ window

STEP 2 Log the application in the control book


STEP 3 Affix initials of assigned HRM officer

SERVICE PROVIDER Noel V. Deveraturda



DURATION 1 - 2 days

REQUIRED DOCUMENTS Properly accomplished application form

Copy of payroll of preceding month (to be secured from the Accounting Department)

REQUIRED FEES None

FRONTLINE SERVICE QUERRIES ON OTHER PERSONNEL MATTERS

STEP 1 Approach the counter personnel to request a discussion/ consultation with the concerned HRMO personnel


STEP 2 Proceed with the dialogue and/ or inquiry

SERVICE PROVIDER

HRMO Personnel Lorilei J. Del Carmen Aurelia M. Lopez Araceli L. Carpio Ma Theresa A. Jacinto Julius Albert S. Gonzales Lorna C. Peña Noel V. Deveraturda Luzviminda C. Castillo

Topic of Concern - Appointments - SR, COE, Payroll - Leave Administration - Trainings - Records, Complaints - Payroll - PAG-Ibig/ PhilHealth/ Appointments - GSIS, Ombudsman

DURATION 3 - 5 minutes (depending on the issues involved)


FEES None


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INFORMATION TECHNOLOGY SERVICES

VISION

To develop, maintain and support all computerized system running in the City as well as training of City employees and keeping them updated on information technology. MISSION

Provide technical support to all offices to ensure the proper working conditions of computers and other equipment. Support all revenue generating offices in the computerized systems and assist in the preparation of revenue generating measures for the City.

FRONTLINE SERVICE

COMPUTATION AND ISSUANCE OF STATEMENT OF ACCOUNT OF DELINQUENT REAL PROPERTY TAX (RPT) AND VERIFICATION OF NON-PROPERTY, TRANSFER TAX RECEIPT, PROPERTY TAX RECEIPT RECEIVES RECORD FOR COMPUTATION AND/ OR VERIFICATION

STEP 1

Taxpayer presents old RPT receipt or tax declaration for real property tax computation Taxpayer presents transfer tax receipt or non-property form

SERVICE PROVIDER Maria Cecilia S. Ibañez

STEP 2 Verification Process of Transfer Tax Receipt

SERVICE PROVIDER James Daryl P. de Castro Dennis Nartates

STEP 4 Issuance of RPT Statement of Account Release of verified receipts

SERVICE PROVIDER Melissa Rose I. Garcia Maria Cecilia S. Ibañez DURATION 1 – 5 minutes

REQUIRED DOCUMENTS Tax Declaration Old Tax Receipts

REQUIRED FEES None

FRONTLINE SERVICE

SYSTEM APPLICATION ASSISTANCE RUN TIME ERRORS SYSTEM LOG IN ISSUES SYSTEM CONNECTION PROBLEMS SYSTEM REPORTS AND ENHANCEMENT REQUESTS BIOMETRIC LOG IN ISSUES/ ENROLLMENT

STEP 1 Receive request for assistance SERVICE PROVIDER Melissa Rose I. Garcia James Daryl P. de Castro STEP 2 Check and resolve issues

DURATION 1 – 5 minutes REQUIRED DOCUMENTS None

REQUIRED FEES None


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FRONTLINE SERVICE

TECHNICAL ASSISTANCE COMPUTER PROBLEMS PRINTER ISSUES AND CONNECTIVITY NETWORK ISSUES OTHER IT RELATED ISSUES

STEP 1 Receive request for assistance

SERVICE PROVIDER Russell C. Dayrit Roy N. Manuel

Fermelito Garcia Joe-ann Bustamante

STEP 2 Check and resolve technical issues DURATION 5 Minutes to 4 hours

REQUIRED DOCUMENTS Authorization letter from Chief Of Offices for internet connection and network cabling

REQUIRED FEES None

NORTH OFFICE

FRONTLINE SERVICE

SYSTEM APPLICATION ASSISTANCE RUN TIME ERRORS SYSTEM LOG IN ISSUES SYSTEM CONNECTION PROBLEMS SYSTEM REPORTS AND ENHANCEMENT REQUESTS BIOMETRIC LOG IN ISSUES/ ENROLLMENT


PERSON/S RESPONSIBLE Archie O. Joson, Kimberlyn Baustista

STEP 2 Check and resolve issues

DURATION 1 – 5 minutes


REQUIRED FEES None

FRONTLINE SERVICE

TECHNICAL ASSISTANCE COMPUTER PROBLEMS PRINTER ISSUES AND CONNECTIVITY OTHER IT RELATED ISSUES


SERVICE PROVIDER Jan Jerick Rodriguez, Reymart Noble

STEP 2 Check and resolve technical issues

DURATION 5 Minutes to 4 hours

REQUIRED FEES None


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INTERNAL AUDIT SERVICES OFFICE


Assist management in ensuring that City resources are used consistent with laws, regulations and policies; that City properties are safeguarded against loss wastage and misuse; that financial and non-financial information are reliable, accurate and timely and its operations are economical, efficient and effective.

FRONTLINE SERVICES CONDUCT OF DETAILED VERIFICATION OF ALL CASH RECEIPTS/ DEPOSITS (MONITORING ON MISCELLANEOUS COLLECTION)

PROCEDURE Verification of issued stub against the RCD of various tellers were made

SERVICE PROVIDER Mr. Romeo M. Sarreal, Jr. Myra Francisco

Four (4) designated staff

AGENCY CONCERNED City Treasurer's Office

DURATION 1 hour daily

REQUIRED DOCUMENTS Accountable form # 51 & BIR Form 0016 (Cedula) and Report of Collection and deposit prepared by the accountable officers

REQUIRED FEES None

FRONTLINE SERVICES CONDUCT OF CASH COUNT (CITY TREASURER’S OFFICE AND CALOOCAN CITY MEDICAL CENTER)

PROCEDURE Counting of cash and checks, verification and reconciliation with official receipts and report of collections and deposits were made.

SERVICE PROVIDER Felina M. Zatarain Imelda C. Gonzales

Six (6) designated Staff

AGENCY CONCERNED City Treasurer's Office Caloocan City Medical Center DURATION 1 hour (once to twice a month) REQUIRED DOCUMENTS Accountable form # 51 & BIR Form 0016 (Cedula) and Report of Collection

and deposit prepared by the accountable officers and cash/ checks collected REQUIRED FEES None

FRONTLINE SERVICES PREPARATION OF INTERNAL AUDIT REPORT AND AUDIT OBSERVATION

SERVICE PROVIDER Ma. Enriqueta G. dela Cruz (Officer-in-Charge) Felina M. Zatarain

SERVICE PROVIDER LGU - Caloocan City Departments and Offices

DURATION 1 month

REQUIRED DOCUMENTS Depends on what type of audit will be done.

REQUIRED FEES None

FRONTLINE SERVICES CONSULTATION AND ADVISES

SERVICE PROVIDER Ma. Enriqueta G. dela Cruz (Officer-in-Charge)


146

Felina M. Zatarain

SERVICE PROVIDER Caloocan City Departments and Offices

DURATION Subject dependent


REQUIRED FEES None

OBSERVER DURING THE PROCEEDING OF PRE-BID AND AWARDING OF BID FOR VARIOUS CITY GOVERNMENT’S PROJECTS

SERVICE PROVIDER Ma. Enriqueta G. dela Cruz (Officer-in-Charge) Felina M. Zatarain Imelda C. Gonzales

SERVICE PROVIDER Bids and Awards Committee Office

DURATION Project dependent (1 hour or more)

REQUIRED DOCUMENTS Bid documents

REQUIRED FEES None

FEEDBACK AND REDRESS MECHANISMS

Please let us know how we have served you by doing any of the following:

Accomplish our Feedback Form available in our office and put it in our drop box

Send your feedback through e-mail: [email protected]

Talk to our OFFICER OF THE DAY.

Written and verbal complaints shall immediately be attended to by our Officer of the Day.


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LABOR AND INDUSTRIAL RELATIONS SERVICES

FUNCTIONAL STATEMENT: Implement training and related programs for out-of-school youths and unemployed adults by

working hand-in-hand with a network of skills developing and employment-providing institutions specifically the Technical Education and Skills Development Authority (TESDA), Department of Labor and Employment (DOLE), and other sectors geared towards the enlistment of blue-collared occupation through skills and livelihood training; and further formulate mechanisms for labor and industrial advancement.

PUBLIC EMPLOYMENT SERVICE OFFICE (PESO)

A non-free charging multi-employment service facility or entity established and accredited pursuant to Republic Act No. 8759 - the Public Employment Service Act of 1999, allowing its local partner to provide full and quality employment opportunities for all and for this purpose, to strengthen and expand the existing employment facilitation service particularly at the local levels.

FRONTLINE SERVICE REGULAR EMPLOYMENT (LOCAL AND OVERSEAS EMPLOYMENT) APPLICATION FOR JOB SEEKERS

STEP 1 Accomplish Personal Data Sheet SERVICE PROVIDER Sheila Lynn Magrata DURATION 5 - 25 Minutes STEP 2 Interview and briefing SERVICE PROVIDER Eartho C. Batac

REQUIRED DOCUMENT/S 1. Bio-data/ Resume 2. 1 x 1 picture STEP 3 Refer to company/ employer SERVICE PROVIDER Elma G. Endaya Pia Natividad REQUIRED FEES None

FRONTLINE SERVICE MEGA JOB FAIR (LOCAL AND OVERSEAS EMPLOYMENT) APPLICATION FOR JOB SEEKERS

STEP 1 Go to registration area and accomplish necessary information on the CNMRS form

SERVICE PROVIDER Jocelyn R. Yupangco Ester D. Lara STEP 2 Proceed directly to the employers on the Job Section Area


148

STEP 3 Choose position that best fits qualification

STEP 4 Advise status of application (those hired on the spot) SERVICE PROVIDER Employer/ Company/ Agency

DURATION 30 minutes (All procedures)

REQUIRED DOCUMENT/S

1. Bio-data/ Resume 2. Picture (2 x 2) 3. Certificate of Employment

4. Diploma/ Transcript of Records (TOR) 5. Authenticated birth certificate

REQUIRED FEES None

FRONTLINE SERVICE SPECIAL PROGRAM FOR EMPLOYMENT OF STUDENTS (SPES) STEP 1 Distribute Application Form and list of requirements

SERVICE PROVIDER PESO Staff: Jocelyn R. Yupangco, Ester D. Lara DOLE Coordinator: Jesusa R. Raymundo

STEP 2 Check validity of submitted requirements SERVICE PROVIDER Sheila Magrata Elma G. Endaya

STEP 3 Interview SPES applicant

SERVICE PROVIDER PESO Staff: Jocelyn R. Yupangco, Ester D. Lara DOLE Coordinator: Jesusa R. Raymundo

STEP 4 Contract signing and issuance of identification card

SERVICE PROVIDER Erick C. Balane (OIC) STEP 5 Employ and assign accepted applicants to departments/ offices DURATION 20 days

REQUIRED DOCUMENTS

1. Registration form 01 - three copies 2. Identification card (ID) Pictures 3. Birth/ Baptismal Certificate 4. Form 138 5. Class card/ Certification by School Registrar 6. Income Tax Return (ITR) *open to all qualified High School, College, Technical or Vocational students

REQUIRED FEES None STEP 6 Payroll process/ LIRO Admin Division

SERVICE PROVIDER Manny De Luna Mary Ann Caparas

Mark Revo Rivera Ruben Rebustes

STEP 7 Submission of documents to DOLE REQUIRED FEES None

FRONTLINE SERVICE CAREER GUIDANCE ORIENTATION SEMINAR

STEP 1 Assist high school students intellectually and psychologically to make decision in the realization of their career

SERVICE PROVIDER

PESO: Paz T. Gonzales Jocelyn R. Yupangco TESDA: Mariflor R. Liwanag

DepEd: Superintendent Division of City Schools DEPED: Rita E. Riddle

STEP 2 Provide career orientation DURATION 2 – 3 hours

AGENCIES RESPONSIBLE DOLE, DEPED, TESDA, and PESO REQUIRED DOCUMENT/S None


149

REQUIRED FEES None

FRONTLINE SERVICE LABOR EDUCATION FOR GRADUATING STUDENTS (LEGS)

STEP 1 Provide graduating college students with the basic information on Labor Market trends

SERVICE PROVIDER

PESO: Jocelyn R. Yupangco DOLE: Teddy Bayron

DepEd: Superintendent Division of City Schools DEPED: Rita E. Riddle

DURATION 2 – 3 hours

FRONTLINE SERVICE CHILD LABOR-FREE BARANGAY STEP 1 Identify child laborers in the barangay AGENCIES RESPONSIBLE PESO, DOLE and CCSWD

STEP 2 Data gathering on number of child laborers per barangay SERVICE PROVIDER CCSWD STEP 3 Master listing of child laborers for barangay SERVICE PROVIDER CCSWD STEP 4 Gathering of issuances of child labor

SERVICE PROVIDER PESO: Jocelyn R. Yupangco STEP 5 Identification of partners from GO’s and NGO’s AGENCIES RESPONSIBLE PESO and CCSWD

STEP 6 Initial meeting /orientation with different stakeholders, GO’s and NGO’s SERVICE PROVIDER PESO: Jocelyn R. Yupangco DOLE: Maritess Bulisig

FRONTLINE SERVICE TULONG PANGKABUHAYAN PARA SA MGA DISADVANTAGED WORKERS (TUPAD)

STEP 1 Identification/ Profile of beneficiaries

SERVICE PROVIDER Jocelyn R. Yupangco and Paz T. Gonzales STEP 2 Submit project proposal to DOLE

SERVICE PROVIDER Maritess Bulisig (Senior LEO)

STEP 3 Identify the target area

SERVICE PROVIDER Jocelyn R. Yupangco and Paz T. Gonzales STEP 4 Implementation of the project

SERVICE PROVIDER Jocelyn R. Yupangco and Paz T. Gonzales STEP 5 Monitor and evaluation RESPONSIBLE AGENCIES Jocelyn R. Yupangco and Paz T. Gonzales

STEP 6 Payment of salary SERVICE PROVIDER DOLE

STEP 7 Submission of report/ recommendation SERVICE PROVIDER Jocelyn R. Yupangco DURATION 30 Days

FRONTLINE SERVICE LIVELIHOOD PROGRAMS FOR PWD’S, INFORMAL SECTORS, CHILD LABORERS AND VOCTECH GRADUATES

STEP 1 Identification/ Profile of beneficiaries

SERVICE PROVIDER Jocelyn R. Yupangco


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STEP 2 Submit project proposal to DOLE SERVICE PROVIDER Paz T. Gonzales

STEP 3 Evaluation of beneficiaries profile

SERVICE PROVIDER DOLE: Maritess Bulisig STEP 4 Awarding of livelihood grants

RESPONSIBLE AGENCIES PESO and DOLE STEP 5 Monitor and evaluation

RESPONSIBLE AGENCIES PESO and DOLE

DURATION None

CALOOCAN CITY TRIPARTITE INDUSTRIAL PEACE COUNCIL (CCTIPC)

MANPOWER TRAINING CENTER

Offer short courses/ training to equip eager learners with the necessary knowledge and

skills practically for obtaining a sense of achievement and for uplifting their self-esteem and economic well-being as for their future endeavors.

FRONTLINE SERVICE

SKILLS AND LIVELIHOOD TRAINING

Skilled Courses offered:

CCMTC (MAIN) - COURSE

Cellular phone Repair Technician (leading to Consumer Electronics) – 3 months

Basic Computer Operation - 3 months

Refrigeration and Air-conditioning Servicing NC I - 3 months

Dressmaking NC II - 3 months

FRONTLINE SERVICE SINGLE ENTRY APPROACH (SENA)/ TIPC

STEP 1

Counseling Services - interview, assessment and evaluation of the issues presented by the requesting party and schedule of conciliation-mediation conference and refer the same to the appropriate agency for action.

SERVICE PROVIDER Emilio S. Resuello II - TIPC Secretariat


151

Fashion Apparel - 3 months

Computer Hardware Servicing NC II – 4 months

Shielded Metal Arc Welding NC II - 4 months

Gas Metal Arc Welding - 4 months

FRONTLINE SERVICE

Automotive Servicing NC II - 4 months

Consumer Electronics Servicing NC II - 4 months

Advanced Computer Operation (Computer Programming) - 4 months

Electrical Installation and Maintenance - - 4 months

Hairdressing - 4 months

Beauty Care - 4 months

Food Processing NC II - 4 months

Commercial Cooking - 4 months

Massage Therapy NC II - 3 months

SATELLITE CCMTC (NORTH) - COURSE

Cellular phone Repair Technician (leading to Consumer Electronics) - 3 months

Basic Computer Operation - 3 months

Refrigeration and Air-conditioning Servicing - 3 months

Dressmaking NC II - 3 months

Fashion Apparel - 3 months

Carpentry - 3 months

Computer Hardware Servicing NC II - 4 months

Shielded Metal Arc Welding - 4 months

Gas Metal Arc Welding - 4 months

Automotive Servicing - 4 months

Consumer Electronics Servicing NC II - 4 months

Electrical Installation and Maintenance - 4 months

Hairdressing NC II - 4 months

Beauty Care - 4 months

Food Processing NC II - 4 months

Commercial Cooking - 4 months

Massage Therapy - 4 months

STEP 1 Inquire for courses offered

SERVICE PROVIDER Lenie Ann Balbin STEP 2 Conduct interview

SERVICE PROVIDER J. Aguilar A. Adornado M. Mejares E. Noguera STEP 3 Submit/ Check requirements SERVICE PROVIDER Karen Perez Evelyn Miranda

STEP 4 Accomplish trainee’s profile SERVICE PROVIDER Karen Perez Evelyn Miranda

STEP 5 Issuance of admission slip SERVICE PROVIDER Jocelyn Aguilar STEP 6 Conduct final briefing of trainees

SERVICE PROVIDER Rey Lantajo Violeta Y. Gonzales (OIC) DURATION 10 to 15 minutes - processing time of enrollees with complete requirements


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REQUIRED DOCUMENT/S

1. HS Card/ Diploma (photocopy) (at least HS graduates)

2. Barangay Certificate (Original) (Caloocan Residence)

3. Cedula (Photocopy) 4. ID pictures (2 pcs.)

5. Any valid ID (Photocopy) 6. Birth Certificate (Photocopy) 7. Marriage Certificate (Photocopy)

(for married female) 8. Folder (long)

REQUIRED FEES

Miscellaneous fees:

Maintenance fee Uniform ID lamination (*Note: Training expenses are not included)

PhP 100.00 135.00

15.00 PhP 250.00

FRONTLINE SERVICES

LIVELIHOOD OUTREACH TRAINING PROGRAM I. FOOD TRADE

Meat Processing

Fish Processing

Fruits and Vegetables Preservation

Dim sum/ Delicacies

Candy/ Chocolate Making

Salted Eggs

Coffee/ Instant Salabat

Food Seasoning/ Condiments

II. HERBAL PRODUCTS

Acapulco Ointment Herbal Soap

III. SOAP MAKING/ HOME CARE PRODUCTS

Powder Detergent

Dishwashing Liquid

Fabric Conditioner

Perfume and Cologne Making

IV. CANDLE MAKING

V. NOVELTY ITEM – 60 Hours

Christmas Décor Christmas Décor

VI. PRACTICAL SKILLS – 30 Hours

Smocking (Throw Pillow)

Rugs Making

Smocking (Throw Pillow)

Rugs Making

STEP 1 Inquire for courses offered SERVICE PROVIDER Lenie Ann Balbin

STEP 2 Conduct interview SERVICE PROVIDER J. Aguilar A. Adornado J. Aguilar A. Adornado STEP 3 Submit/ Check requirements


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SERVICE PROVIDER Karen Perez Evelyn Miranda

STEP 4 Accomplish trainee’s profile SERVICE PROVIDER Karen Perez Evelyn Miranda

STEP 5 Issuance of admission slip

SERVICE PROVIDER Jocelyn Aguilar STEP 6 Final briefing of trainees

SERVICE PROVIDER Rey J. Lantajo Violeta Y. Gonzales (OIC) DURATION Processing time of enrollees with complete requirements – 10 to 15 minutes only

REQUIRED DOCUMENT/S

1. HS Card/ Diploma (Photocopy) (at least HS graduates)

2. Barangay Certificate (Original) (Caloocan Residence)

3. Cedula (Photocopy) 4. ID pictures (2 pcs.)

5. Any valid ID (Photocopy) 6. Birth Certificate (Photocopy) 7. Marriage Certificate (Photocopy)

(for married female) 8. Folder (long)

REQUIRED FEES

Miscellaneous fees:

Maintenance fee Uniform ID Lamination (*Note: Training expenses are not included)

PhP 100.00 135.00

15.00 PhP 250.00


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LIGA NG MGA BARANGAY

FUNCTIONAL STATEMENT: Create an environment that will forge unity among barangays and enable them to become

empowering institutions promoting the welfare of their constituents through effective and morally enlightened governance.

FRONTLINE SERVICE BARANGAY CONCERNS REFERRAL TO CITY DEPARTMENTS STEP 1 Receive documents from barangays

SERVICE PROVIDER Catherine Francisco DURATION 5 minutes

STEP 2 Evaluate concerns of the barangays

SERVICE PROVIDER Mark Anthony M. Dario – EA1 DURATION 2 minutes

STEP 3 Give advises, endorse the matter to concerned city departments SERVICE PROVIDER Mark Anthony M. Dario DURATION 1 hour

STEP 4 Make follow up to concerned city departments SERVICE PROVIDER Dana Marie Danuco- PS

DURATION 7 working Days STEP 5 Ensure that the concerns of the barangays had been addressed SERVICE PROVIDER Dana Marie Danuco

DURATION 15 working days

FRONTLINE SERVICE AMICABLE SETTLEMENTS OF COMPLAINTS BETWEEN BARANGAY OFFICIALS

STEP 1 Receive written complaints

SERVICE PROVIDER Rizalina Gustilo DURATION 5 minutes

STEP 2 Evaluation of the complaint and referral to Liga Directors SERVICE PROVIDER Anne Moralina DURATION 7 days


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STEP 3 Issue summons to the complainant and respondent for the Justice Committee schedule (after review and verification of the complaint)

SERVICE PROVIDER Rizalina Gustilo DURATION 37 days

STEP 4

Verify affidavits with the Justice Committee composed of Liga ng mga Barangay Settle dispute amicably

SERVICE PROVIDER Directors, Liga ng mga Barangay

DURATION Maximum of 60 days

FRONTLINE SERVICE MOBILIZE BARANGAYS TO ATTEND MAJOR ACTIVITIES CALLED BY THE CITY MAYOR

STEP1 Issue memorandums to barangays

SERVICE PROVIDER Dale Gonzalo Malapitan – Liga President Councilor DURATION 3 days before Activity

STEP 2 Distribute memorandums and inform barangays

SERVICE PROVIDER Dana Marie Danuco DURATION 3 days before Activity

FRONTLINE SERVICE GENERAL ASSEMBLY OF PUNONG BARANGAYS STEP/ PROCEDURE Conduct Quarterly General Assembly of Punong Barangays SERVICE PROVIDER Dale Gonzalo Malapitan (LPC) and Liga Directors

DURATION At least once in 3 months


156

OFFICE FOR THE URBAN POOR

FUNCTIONAL STATEMENT: Implement the comprehensive and integrated urban poor development plan, programs and

strategies of the city designed to enhance the quality of life of city’s marginalized sector.

FRONTLINE SERVICE COMMUNITY MORTGAGE PROGRAM (CMP) - OFFSITE STEP 1 Get application form and list of requirements from the office

STEP 2 Submit all the requirements

SERVICE PROVIDER Medina L. Galacio Feliza P. Lagunsad DURATION Not applicable

STEP 3 Community organizing and project orientation STEP 4 Housing and Land Use Regulatory Board (HLURB) registration

STEP 5 CMP Processing

SERVICE PROVIDER

Shirley Estrellon Elmer delos Santos Alberto D. Ebit Teodoro Alejandrino

Feliza P. Lagunsad Madonna A. Vasayllaje Evelyn G. Gallardo

DURATION 4 – 8 months

STEP 6 Compliance to Social Housing Finance Corporation (SHFC) requirements and findings

SERVICE PROVIDER Shirley Estrellon Romy Sabiniano

Feliza Lagunsad Ma. Dolores Alavarado

DURATION 4 months STEP 7 Assistance to CA until take-out stage

SERVICE PROVIDER Madonna Vasayllaje Alberto Ebit

Elmer delos Santos Evelyn G. Gallardo

DURATION 4 months STEP 8 CMP take-out

SERVICE PROVIDER SHFC

REQUIRED DOCUMENT/S

Application Form

Certificate of Employment and Compensation

Income Tax Return or Affidavit of Income

http://hlurb.gov.ph/


157

Marriage Certificate or Affidavit of Cohabitation

Birth Certificate of children

Certificate of Residency (Barangay Certificate)

3 valid IDs

Certificate of non-real property ownership

Letter of Intent to Buy (from the CA)

Letter of Intent to Sell (from the lot owner)

DURATION Upon evaluation of SHFC REQUIRED FEES None

FRONTLINE SERVICE COMPAINTS/ REQUESTS REGARDING INFORMAL SETTLERS FOR TECHNICAL DIVISION

STEP 1 Received and record submitted complaint/ request SERVICE PROVIDER Imelda S. Mendoza Evangeline Montero

DURATION 2 minutes STEP 2 Interview and assist the complainant STEP 3 Conduct ocular inspection, if necessary

STEP 4 Prepare and submit inspection report and recommendation

SERVICE PROVIDER

Shirley Estrellon Dennis R. Azarcon Madonna Vasayllaje

Teodoro Alejandrino Ma Cecilia F. Sarile Elmer delos Santos

DURATION 30 minutes or 1 day if ocular inspection was conducted

STEP 5 Schedule agenda for deliberation in the Local Inter Agency Committee (LIAC) or Local Housing Board (LHB) regular meeting

STEP 6 Conduct deliberation

SERVICE PROVIDER

Engr. Ma. Numenia I. Obina (OIC) LIAC LHB

Sharon Rose I. Santos Cecilia J. Cruz Shirley Estrellon


REQUIRED DOCUMENT/S

1. Request/ Complaint letter 2. Tag Number (if censused) 3. Barangay Certificate or proof of residence 4. Evidences/ proof of complaints


158

FRONTLINE SERVICE

ISSUANCE OF CERTIFICATES

CENSUS CERTIFICATE

MERALCO/ MAYNILAD CERTIFICATE

STEP 1 Receive request for the needed certification

STEP 2 Endorse to the Technical Division

STEP 3 Type/ Print certification STEP 4 Type/ Print of certification

STEP 5 Approval and signature

SERVICE PROVIDER Imelda S. Mendoza Anderwin Villarosa

Ma. Imelda Samson Ronita Magtahas

DURATION 5 minutes REQUIRED DOCUMENT/S

1. Request letter 2. Tag Number (if censused) 3. Barangay Certificate or proof of residence 4. Meralco/ Maynilad Application (for Meralco/ Maynilad cert.)

REQUIRED FEES 1. Census Certificate none 2. Meralco/ Maynilad Certification P 30.00


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OFFICE OF THE CITY ADMINISTRATOR


Effectively implement all approved City Plans and Strategies, with the primary aim of service to the people of Caloocan City with the highest standards. ADMINISTRATIVE AND MANAGEMENT DIVISION

FRONTLINE SERVICE QUALITY SERVICE LANE

STEP 1 Receive various Mayor’s issuances, Sanggunian resolutions, BAC resolutions, checks and purchase requests

STEP 2 Review, sort, analyze

PERSON/SRESPONSIBLE Jocelyn G. Bautista

DURATION 2 – 5 minutes

FRONTLINE SERVICE Receive community complaints/ requests and other pertinent communications, City Personnel requests/ suggestions, various clearances (zoning, travel authority, barangay, etc.)

STEP 1

STEP 2 Review, sort, encode, record, endorse

SERVICE PROVIDER

South: Edwin R. Rubio Charlene Y. Rodrigo Editha SM. Mojica

North: Angie P. Basconcillo Sienna B. Sunio Mary Ann Dela Cruz


FRONTLINE SERVICE Links of City Administrator’s Office North and South activities such as special projects, instructions, community concerns and other related activities.

STEP 1

SERVICE PROVIDER

South: Allan Lambojo Al C. Fajardo

North: Angie P. Basconcillo Jorge A. Ramos

DURATION As the need arises

FRONTLINE SERVICE Receive application for terminal and regular leave of personnel, other related personnel correspondences; requests for the use of Gazebo, Bulwagang Katipunan and Function Room; DTR of heads of offices and City Administrator’s office personnel

STEP 1

STEP 2 Review, sort, record, endorse

SERVICE PROVIDER

South: Dr. Erlinda M. Fiesta Rochelle O. Bautista Theresa Sese

North: Angie P. Basconcillo Sienna B. Sunio



160

FRONTLINE SERVICE Receive gasoline consumption and reimbursement

STEP 1

STEP 2 Review, compute, record, endorse

SERVICE PROVIDER Amelita M. Castillo Maribeth M. Aquino

Emmanuel V. Ortiz


FRONTLINE SERVICE Receive various disbursement vouchers for funding approval

STEP 1

STEP 2 Review, sort, verify to the correctness and authenticity of documents received

STEP 3 Record, assign controlled routing slip

STEP 4 Indorse

SERVICE PROVIDER Amelita M. Castillo Maribeth M. Aquino


FRONTLINE SERVICE Review, analyze and draft correspondences

STEP 1

SERVICE PROVIDER Atty. Jem Guinto Dr. Erlinda Fiesta

Angie Basconcillo


FRONTLINE SERVICE Review, approve/ disapprove and sign all processed documents and correspondences STEP 1

SERVICE PROVIDER Engr. Oliver R. Hernandez – City Administrator


FRONTLINE SERVICE Deliver and endorse all approved, reviewed, verified, sorted-out and controlled various documents and correspondences STEP 1

SERVICE PROVIDER

South: Noel Mabalay Enrico Concepcion Nancy Dimacali

North: Sonny A. Casipil Matan F. Gardon


MARKET DIVISION

FRONTLINE SERVICE MONITORING AND EVALUATION

STEP 1

Monitoring - Over pricing, hoarding - Prices - Cleanliness, garbage collection - Peace and order


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- Sidewalk vendors - Market collections Apprehension and confiscation - Defective weighing scales - Implementation price tag law Dissemination - New rules and regulations - Taxes

SERVICE PROVIDER

Market Inspectors South: Alfredo Galauran Juanito Mendador Miguel Ramos Cesar Del Rosario Jr. Edwin Macabenta

Market Inspectors North: Maj. Arsenio Suma-oy Quirino Matias Sheila Henson Edgar Oracoy Arnold Isuela

DURATION

- Daily - Semi-Annually/ Daily - As the need arises

STEP 2 Receive, compilation and summary preparation of reports

SERVICE PROVIDER

South: Virginia B. De Jesus Ma. Gracia Victoria Ong

North: Maj. Arsenio Suma-oy Sheila Henson

DURATION Daily

STEP 3 Prepare Payroll and Remittances SERVICE PROVIDER Noil Tan Ernesto Gallardo

DURATION Daily

STEP 4

1. Review, disposition, complaints, suggestion, seminars

Direct from vendors

Direct from consumer 2. Request from other government sectors and NGO’s

SERVICE PROVIDER South: Francisco V. Zatarain North: Maj. Arsenio Suma-oy DURATION Daily STEP 5 Brainstorming, results and outputs

SERVICE PROVIDER All Market Personnel DURATION Monthly, Bi-Monthly

STEP 6 Represent City Administrator in meeting or seminar if not available. Act as Focal Person of the Office

SERVICE PROVIDER

South: Francisco V. Zatarain Al C. Fajardo

North: Maj. Arsenio Suma-oy

DURATION As need arises STEP 7 Final action and advice

SERVICE PROVIDER Engr. Oliver R. Hernandez - City Administrator DURATION 2 – 5 minutes


162

OFFICE OF THE CITY VETERINARIAN

MISSION: To carry out all the veterinary measures in keeping healthy domestic animals through

responsible pet ownership and prevention of cruelty to animals and regulate meat, poultry, milk and dairy products for public consumption and be in the frontline of veterinary related activities in the prevention and control of disease outbreaks in animals.

VISION: Take charge of the veterinary services of Caloocan City to ensure the health of the

public through food and meat safety and healthy animals free from veterinary-related diseases.

FRONTLINE SERVICE REDEMPTION OF IMPOUNDED ANIMALS STEP 1 Verify if animal is impounded (check the City Pound in Camarin)

SERVICE PROVIDER Cathy Lapuz Arnel Arcilla STEP 2 If impounded, issue Order of Payment

SERVICE PROVIDER Cathy Lapuz Arnel Arcilla

STEP 3 Pay impounding fee (Treasurer’s Office) STEP 4 Present Official Receipts to Pound Office

SERVICE PROVIDER Owner or Representative (recognized by the animal) STEP 5 Prepare Release Order & Gate Pass

STEP 6 Release of the animal/s

SERVICE PROVIDER Cathy Lapuz Arnel Arcilla

DURATION

Ten (10) minutes (issuance of Order of Payment and release of dog) Note: The payment in the City Treasurer’s Office is not included in the DURATION.

REQUIRED FEE/S P150.00 – Impounding fee Additional P50.00/ day for a maximum of five (5) days

FRONTLINE SERVICE WALK-IN FOR ANTI-RABIES VACCINATION & CONSULTATION STEP 1 Interview the owner and check animal and document (if any) SERVICE PROVIDER Mary Joy Bucao Joseph Daniel Cabaies

STEP 2 For Consultation - recommend procedure and refer to clinic if necessary For Vaccination - administer the needed vaccine

SERVICE PROVIDER Joseph Daniel Cabaies Orlando Dizon Trained Vaccinator STEP 3 Prepare Vaccination Certificate PERSON/S RESPONSIBLE Mary Joy Bucao Joseph Daniel Cabaies Trained Vaccinator STEP 4 Sign Vaccination Certificate SERVICE PROVIDER Teodoro M. Rosales, DVM – City Veterinarian STEP 5 Release Vaccination Certificate SERVICE PROVIDER Mary Joy Bucao Joseph Daniel Cabaies Trained Vaccinator

DURATION

Ten (10) minutes (recording and vaccination and release of vaccination certificate) Note: If the signatory is not available, the vaccination certificate will be released within three (3) days.

REQUIRED FEE/S None


163

FRONTLINE SERVICE REQUEST FOR TURN OVER AND/ OR DISPOSAL OF ANIMALS

STEP 1 Inform the office (either by phone-call at 288-88-11 loc. 2234 or visit the office personally)

SERVICE PROVIDER Concern citizen/ person

STEP 2 Interview the owner and get the details for the requested action and the contact number

SERVICE PROVIDER Mary Joy Bucao Joseph Daniel Cabaies

STEP 3 Pick-up animal

SERVICE PROVIDER Leonel Fuentes

STEP 4 Inform the concerned party


DURATION Scheduled within 3 to 5 days depending on the availability of the pound vehicle

REQUIRED FEE/S None

FRONTLINE SERVICE REPORT ON HOT MEAT AND OTHER VETERINARY CONCERNS

STEP 1 Inform the office (either by phone-call at 288-88-11 loc. 2234 or visit the office personally)

SERVICE PROVIDER Concern citizen/ informant

STEP 2 Receive and record the report and inform the Head of office

SERVICE PROVIDER Mary Joy Bucao Joseph Cabaies

STEP 3 Verify and/ or conduct surveillance on hot meat operation and other concerns

SERVICE PROVIDER Raul Galit Alex Espiritu John Timbol

STEP 4 Conduct operation within one (1) week after verification

SERVICE PROVIDER Raul Galit Alex Espiritu John Timbol

STEP 5 Inform the concerned party

SERVICE PROVIDER Raul Galit

DURATION Within 1 week after verification

REQUIRED FEE/S None


164

FRONTLINE SERVICE MASS ANTI-RABIES VACCINATION PER BARANGAY

STEP 1 Receive call on request for mass vaccination and inform the caller to prepare a letter of request addressed to the Honorable Mayor and wait for the confirmation/ schedule from the CRO Office.

SERVICE PROVIDER Mary Joy Bucao

STEP 2 Receive letter of request from CRO Office and advise the same on the availability of anti-rabies vaccine


STEP 3 Conduct vaccination as per schedule

SERVICE PROVIDER Orlando Dizon Joseph Cabaies

DURATION Vaccination is from 9:00 AM to 12:00 NN but will be extended in the afternoon depending on the number of dogs

REQUIRED FEE/S None

FRONTLINE SERVICE APPLICATION FOR VETERINARY CLEARANCE FOR MEAT ESTABLISHMENT

STEP 1 Secure Application Form

SERVICE PROVIDER Mary Joy Bucao Romeo Flores Honesto Gutierrez, Jr.

STEP 2 Submit accomplished Application Form including supporting documents: copy of BPLO Application Form, copy of Temporary Sanitary Permit, and picture of establishment

SERVICE PROVIDER Applicant

STEP 3 Prepare and issue Provisional Veterinary Clearance (signed by the City Veterinarian and valid for 30 days) including list of requirements for the Veterinary Clearance

SERVICE PROVIDER Dr. Teodoro M. Rosales Mary Joy Bucao

Romeo Flores Honesto Gutierrez, Jr.

DURATION Transaction is 10-15 minutes

REQUIRED FEE/S None

STEP 4 To obtain Veterinary Clearance: on or before the expiration date of the Provisional Clearance, submit copy of Sanitary Permit, Health Certificate of meat handlers/ butchers



DURATION Note: Issuance of Veterinary Clearance (signed by the City Veterinarian) depends on the result of the actual inspection of the establishment made by the office which will be conducted within the provisional period.

REQUIRED FEE/S None

FRONTLINE SERVICE APPLICATION FOR BUTCHER AND MEAT HANDLER’S LICENSE


SERVICE PROVIDER Mary Joy Bucao Romeo Flores Honesto Gutierrez, Jr.

STEP 2 Submit accomplished Application Form including supporting documents: Health Certificate issued by the LGU Physician renewed annually, Drug-Free Certificate, Police Clearance, Barangay Clearance, Certification on


165

Butchers/ Meat Handlers Orientation conducted by NMIS, CVO and other related Agencies.


STEP 3 Prepare and issue Butcher and/ or Meat Handler’s License in ID Form (signed by the City Veterinarian and valid for 1 year).



DURATION Transaction is 10-15 minutes

REQUIRED FEE/S None


166

OFFICE OF THE SENIOR CITIZENS AFFAIRS

VISION: “An intergenerational city where the senior citizens are prioritized and empowered to

attain functional and graceful aging”.

MISSION: Promotion of functional and graceful aging, envisioning the Administration’s aspiration to prioritize the dignity of man through social support and security for the rights and welfare of senior citizens and their empowerment by developing policies, programs, projects and services ensuring actual fulfillment with or through Local Government Units, Non-Government Organizations, Peoples Organizations, National Government Agencies and other entities of civil society.

FRONTLINE SERVICE APPLICATION FOR NEW OSCA IDENTIFICATION CARD (SOUTH)


SERVICE PROVIDER Estrella Jomaquio Erlinda Salazar Susana Minay

STEP 2 Accomplish and sign Application Form

STEP 3 Present Application Form to respective Barangay Captain


STEP 4 Receive signed Application Form

STEP 5 Issue claim stub for the release of the Senior Citizen’s ID

STEP 6 Schedule Orientation RA 9994

SERVICE PROVIDER Marilyn De Jesus (OIC) Estrella Jomaquio

STEP 7 Process Senior Citizen’s ID Cards

SERVICE PROVIDER Marilyn De Jesus (OIC) Myra B. Reyes

Filipinas Del Carmen Estrella Jomaquio

Erlinda Salazar Susana Minay

STEP 8 Orientation on RA 9994 for Senior Citizens

SERVICE PROVIDER Marilyn De Jesus (OIC)) Domingo C. Bombase, Jr. Filipinas Del Carmen

DURATION 3 Working Days – Emergency Cases (Medical) 1 Day only

REQUIRED DOCUMENTS

1) 2 pcs. 1x1 Pictures (white background) 2) Photocopy of one of the following documents:

Birth Certificate & Marriage Certificate (for female only)

Baptismal Certificate

Marriage Contract

Postal ID

Passport

SSS or GSIS ID

Voter’s ID/ Affidavit

Driver’s License

Police Clearance

Birth Certificate of any 1 of the children


167

FRONTLINE SERVICE APPLICATION FOR NEW OSCA IDENTIFICATION CARD (NORTH)


SERVICE PROVIDER Edna Petallo Erlinda Quinto Elsie Escultura

STEP 2 Accomplish and sign Application Form

STEP 3 Present Application Form to respective Barangay Captain


STEP 4 Receive signed Application Form

STEP 5 Issue claim stub for the release of the Senior Citizen’s ID

STEP 6 Schedule Orientation RA 9994

SERVICE PROVIDER Marilyn De Jesus (OIC), Jr. Gilda L. Agpasa Jane S. Bello Melecia T. Aguinaldo

STEP 7 Process Senior Citizen’s ID Cards

SERVICE PROVIDER Marilyn De Jesus (OIC), Jr. Gilda, Jane, Mel, Jhong, Laura, Cherie, Lino, Edna, Jimmy, Digna, Elsie, Marife, Jean

STEP 8 Orientation on RA 9994 for senior citizens

SERVICE PROVIDER All social workers and Eugenio H. Notario, Jr. (OIC)

DURATION 3 Working Days – Emergency Cases (Medical) 1 Day Only

REQUIRED DOCUMENTS

1) 2 pcs. 1x1 Pictures (white background) 2) Photo copy of one of the following documents:

Birth Certificate & Marriage Certificate (For female only)

Baptismal Certificate

Marriage Contract

Postal ID

Passport

SSS or GSIS ID

Voter’s ID/ Affidavit

Driver’s License

Police Clearance

Birth Certificate of any 1 of the children


168

OFFICE OF THE VICE MAYOR

MISSION: To formulate an impartial and effective laws towards uplifting the lives of its citizenry.

VISION: Foreseeing the people of Caloocan as distinctly all GOD fearing, disciplined, with strong desire to help one another.

FRONTLINE SERVICE COMPLAINTS FOR AGENDA UNDER “OTHER MATTERS” STEP 1 Receive complaints/ grievances from barangays, individuals, etc.

SERVICE PROVIDER Vice Mayor Macario E. Asistio III - Presiding Officer

STEP 2

Endorsement of said complaint/s to Sangguniang Panlungsod/ Maj. Floor Leader for consideration/ enrollment to Session Agenda.

Submission of 18 copies of the said complaint for attachment to the Agenda.

STEP 3 1st Reading/ Referral to committee for further investigation (hearing) SERVICE PROVIDER Sangguniang Panlungsod Secretariat to committee concerned DURATION 1 week

STEP 4 Submit the outcome of the investigation thru a Committee Report to the Sangguniang Panlungsod Secretariat

STEP 5 Inclusion of said Committee Report for agenda to the next regular session

STEP 6 Resolution of the City Council

FRONTLINE SERVICE ANTI-DRUG CAMPAIGN SERVICE PROVIDER Virginia Alegado Rhodora Columbano Elizabeth Bade

STEP 1

Interview the Parents of the Drug Dependent as to their willingness to commit the patient to a rehabilitation center upon identification of the latter’s extent of addiction

DURATION 1 day

REQUIRED DOCUMENTS

Certificate of Drug Dependency issued by the Department of Health or Dangerous Drugs Board accredited Physician.

A petition for voluntary submission filed at the Regional Trial Court in the area where the individual is residing.

Court order or Voluntary Submission for treatment and rehabilitation for a drug dependent.

Chest X-ray result showing no findings of any contagious disease.

For residents under 35 years old and up, an ECG result showing that the subject dependent is able to withstand treatment.

For women, pregnancy test with a negative result.

STEP 2 Secure the documents required to commit the drug dependent to the rehabilitation center

AGENCIES RESPONSIBLE Department Of Health; Regional Trial Court of residence’s jurisdiction

DURATION Varies on the completion time of the documents required

STEP 3 Secure the assistance of the police (to escort the drug dependent to the rehabilitation)

SERVICE PROVIDER Caloocan City Police Department

STEP 4 Commit the drug dependent to the rehabilitation center


169

PARKS AND RECREATION SERVICES

VISION: The City Government of Caloocan is committed to preserve the beauty of our

environment by improving and developing parks and playgrounds in every barangay. We are also persistent to lessen the impact of pollution through greening and tree planting activities for the sake of the next generation. MISSION: Embark the development by landscaping open spaces into parks and maintaining and enhancing the existing playgrounds and its facilities.

FRONTLINE SERVICE VEGETABLE SEED DISTRIBUTION STEP 1 Submit letter of request

SERVICE PROVIDER Juanito R. Alba

STEP 2 Procure vegetable seeds to recipient DURATION 2 minutes


FRONTLINE SERVICE URBAN GARDENING DEMONSTRATION STEP 1 Submit letter of request

SERVICE PROVIDER Juanito R. Alba STEP 2 Assign date for demonstration DURATION 5 days


FRONTLINE SERVICE LIVESTOCK AND AQUACULTURE DEMONSTRATION STEP 1 Submit letter of request

SERVICE PROVIDER Yvonne Shirnie G. Tejero STEP 2 Assign date for demonstration

DURATION 5 days


FRONTLINE SERVICE USE OF GLORIETATALA STEP 1 Submit letter of request

SERVICE PROVIDER Jesse V. Acenas STEP 2 Identify venue and date DURATION 1 -5 days

REQUIRED DOCUMENT/S None REQUIRED FEES PhP 100/hour


170

EXECUTIVE DIRECTION

PUBLIC INFORMATION DIVISION

FUNCTIONAL STATEMENT: Provide and disseminate to the public relevant and pertinent information and other forms of campaign on the programs and projects of the Caloocan City Government through all forms of media in order to bridge the communication gap and serve as an arm for mobilization, manned by dedicated and competent staff working harmoniously with the local Chief Executive towards a common goal of achieving a productive, self-reliant, educated and well-informed citizenry.

FRONTLINE SERVICE INFORMATION AND RESEARCH FACILITATION

STEP/ PROCEDURE The researcher is required to submit the needed information indicating complete name and purpose for the research on a letter-sized bond paper.

SERVICE PROVIDER Information Officer

REQUIRED DOCUMENT/S Valid identification card

DURATION Depends on the size of data/ material being requested REQUIRED FEES None (photocopying cost is shouldered by the client)

FRONTLINE SERVICE

PROVISION OF RESEARCH MATERIALS, PAMPHLETS, COMMUNITY PAPER AND DATABASE INFORMATION TO PRIVATE SECTORS, GOVERNMENT AGENCIES, NON-GOVERNMENT ORGANIZATIONS, STUDENTS AND THE ACADEME

STEP/ PROCEDURE Provide the documents to be photocopied as per request of the researcher SERVICE PROVIDER Officer of the Day

REQUIRED DOCUMENT/S Valid identification card DURATION Depends on the size of data/ material being requested REQUIRED FEES None (photocopying cost is shouldered by the client)

FRONTLINE SERVICE DIGITAL PHOTOGRAPHY DOWNLOADING/ COPYING

STEP/ PROCEDURE Receive letter of request indicative of the photographs and other information relative to the material needed

SERVICE PROVIDER Ariel Cagadas Julio del Valle REQUIRED DOCUMENT/S Valid identification card DURATION Depends on the size of data/ material being requested

REQUIRED FEES None (Client will provide the USB/ flash drive, blank CD or DVD)

FRONTLINE SERVICE PROVISION OF COPY OF VIDEO FOOTAGES/ LAYOUTS

STEP/ PROCEDURE Receive letter of request indicative of the needed video footages and/ or layout design and the purpose thereof.

SERVICE PROVIDER Leonille Arcenal Cesar Cauilan REQUIRED DOCUMENT/S Valid identification card

DURATION Depends on the size of data/ material being requested REQUIRED FEES None (Client will provide the USB/ flash drive, blank CD or DVD)


171

SANGGUNIANG PANLUNGSOD

MISSION: The office of the Sangguniang Panlungsod is the one tasked to legislate all Proposed Ordinances and Resolutions of the City affecting all Caloocan City residents, tourists, passersby, and other people doing business in Caloocan City, or national laws requiring local cooperation; the primary coordinating center for all national, regional and local development efforts; and the administering and supervising office in Caloocan City for the introduction of programs and projects requiring approval of the august body designed to improved, enhance and maintain the social, economic, cultural and environmental aspect of the Caloocan City’s way of life in the form of business and aspirations. VISION: In the pursuit of this mission, the Office of the Sangguniang Panlungsod shall adhere to the principle of perseverance, dedication and loyalty to public service in order to achieve efficient and effective implementing strategies, workable end results, coordinating, and linkage mechanism; and an honest, humane and dedicated political machinery with a dynamic and dedicated leadership towards the achievement of peace, harmony and progress in the midst of chaos, diversity and poverty.

FRONTLINE SERVICE LETTER OF REQUEST TO THE SECRETARY FOR APPROVAL

STEP 1 Receive documents/ request letter STEP 2 Copies of proposed & approved ordinance request

SERVICE PROVIDER Remedios Cabalu Carmencita Lazaro

Maria Luisa Benedito

DURATION 5 to 10 minutes REQUIRED FEES None

FRONTLINE SERVICE AGENDA PREPARATION

STEP 1 Evaluate proposed resolutions and ordinances, barangay budget, barangay complaints & other petition matters for inclusion in agenda preparation

SERVICE PROVIDER Carmelo Alcedo Jing Gonzales DURATION 30 minutes

STEP 2 Submit to the majority floor leader pertinent documents for agenda preparation

SERVICE PROVIDER Carmelo Alcedo Jing Gonzales DURATION 2 days REQUIRED DOCUMENT/S Proposed resolution/ ordinance, barangay budget, letter of request, etc.

REQUIRED FEES None

FRONTLINE SERVICE SUBMIT TO THE OFFICE OF THE SECRETARY APPROVED ORDINANCE/ RESOLUTION

STEP 1 Affix signature of the members of the City Council SERVICE PROVIDER Carmelo Alcedo Jing Gonzales

DURATION 1 day after approval

REQUIRED DOCUMENT/S Approved ordinance/ resolution REQUIRED FEES None


172

FRONTLINE SERVICE SUBMISSION TO THE SECRETARY TO THE MAYOR ALL APPROVED ORDINANCE/ RESOLUTION

SERVICE PROVIDER Lorenzo O. Sunga, Jr. Ma. Victoria Gonzales

DURATION 30 minutes after collation of approved resolutions/ ordinances REQUIRED DOCUMENT/S Approved ordinance/ resolution

REQUIRED FEES None

FRONTLINE SERVICE SUBMISSION TO THE SANGGUNIAN SECRETARY JOURNAL & MINUTES FOR APPROVAL

SERVICE PROVIDER Helen G. Ng DURATION 3 days REQUIRED DOCUMENT/S Approved journals and minutes

REQUIRED FEES None


173


TRAFFIC ADJUDICATION BOARD DIVISION

FUNCTIONAL STATEMENT: To ensure equal rights among Traffic Officials and Motorists

FRONTLINE SERVICE TRAFFIC COMPLAINTS AND CONTEST OF VIOLATIONS

STEP 1 Receive/ Evaluate the written protest filed by apprehended person SERVICE PROVIDER Oscar Mañas Arnold Cudia Ernesto M. Corpuz

STEP 2 Determine the facts of the case

SERVICE PROVIDER Oscar Mañas Arnold Cudia Ernesto M. Corpuz

STEP 3 Request for the presence of the apprehending officer if further clarification is necessary

SERVICE PROVIDER Oscar Mañas Arnold Cudia Ernesto M. Corpuz

STEP 4 Conduct hearing SERVICE PROVIDER Oscar Mañas Arnold Cudia Ernesto M. Corpuz

STEP 5 Review of written resolution SERVICE PROVIDER SOIII Benito Go SOIV Bernie V. Manlapig

STEP 6 Approve/ Disapprove case resolution

SERVICE PROVIDER Hilario C. Castro, Chairman, DPSTM Adjudication Board DURATION 2 to 3 working days

REQUIRED DOCUMENT/S 8. UOVR – Unified Ordinance Violation Receipt 9. Other documents depending on the protest


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UNIVERSITY OF CALOOCAN CITY

FUNCTIONAL STATEMENT: Maintain and support an adequate system of tertiary education that will promote the economic growth of the country, strengthen the character of well-being of its graduates as productive members of the community.

FRONTILE SERVICE ENROLLMENT FOR OLD STUDENTS STEP 1 Secure Adviser’s Form

SERVICE PROVIDER Department Heads REQUIRED DOCUMENT/S 1. Class cards 2. Summary of grades

STEP 2 Secure Order of Payment

REQUIRED DOCUMENTS 1. Adviser’s Form 2. Permit

3. School ID 4. Last Registration Form

STEP 3 Payment of tuition fee

SERVICE PROVIDER City Treasurer’s Office Personnel (Caloocan City Hall) REQUIRED DOCUMENT Order of Payment STEP 4 Present Office Receipt to secure Registration Form

SERVICE PROVIDER M.I.S Personnel REQUIRED DOCUMENT/S 1. Adviser’s Form 2. Tuition fee receipt

STEP 5 Submission of Registration Form

SERVICE PROVIDER Registrar’s Office Personnel

REQUIRED DOCUMENTS

1. Tuition fee, Crossroad, SSC, insurance receipts

2. Adviser’s Form 3. 2x2 ID picture

4. Registration Form 5. Chest X-ray and Medical

Certificate, if required

REQUIRED FEES

Tuition fees for undergraduate students per semester:

Caloocan City Residents

Twenty one (21) units and below In excess of twenty one (21) units

P 630.00 30.00

Non-Caloocan City Residents


P 2,500.00 100.00


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REQUIRED FEES

Masteral Degree

Caloocan Residents Non-Caloocan Residents

P 100.00 200.00

FRONTILE SERVICE ENROLMENT FOR NEW STUDENTS

STEP 1 Orientation

SERVICE PROVIDER Guidance Counselor

REQUIRED DOCUMENT Passer’s slip

STEP 2 Secure Adviser’s Form and interview slip

SERVICE PROVIDER Department Head

REQUIRED DOCUMENT Passer’s slip

STEP 3 Submission of original requirements


REQUIRED DOCUMENTS

High School Card (F-138)/ Honorable Dismissal and Certification of Grades (for Transferee)

Good Moral Certificate

NSO Birth Certificate

Latest Voter’s Certificate of the parents or applicant

2x2 Latest picture (2 copies)

Elementary Diploma

Medical Examination (Chest X-ray & Physical Examination from any reputable government hospital)

Passer’s slip

1 pc. of long brown envelop

1 pc. of long white mailing envelop

2 pcs. Of mailing stamps *NOTE: All requirements submitted to the Registrar’s Office are considered records and property of the University.

STEP 4 Secure Order of Payment

SERVICE PROVIDER Accounting Office Personnel

REQUIRED DOCUMENTS 1. Checklist 2. Adviser’s Form

STEP 5 Payment of tuition fee

SERVICE PROVIDER City Treasurer’s Office Personnel (Caloocan City Hall)

REQUIRED DOCUMENT Order of Payment

STEP 6 Present Official Receipt (OR) to secure Registration From

SERVICE PROVIDER M.I.S Personnel

REQUIRED DOCUMENTS 1. Adviser’s Form 2. Tuition fee receipt STEP 7 Submission of Registration Form SERVICE PROVIDER Registrar’s Office Personnel

REQUIRED DOCUMENTS Tuition fee, Crossroad, SSC, insurance receipts Adviser’s Form, Registration Form, 2x2 ID picture


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Caloocan City Residents


P 630.00 30.00

Non-Caloocan City Residents


P 2,500.00 100.00

FRONTILE SERVICE

PROCUREMENT OF SCHOOL RECORDS

Transcript of Records

Diploma

Certification

Good Moral Certificate

Honorable Dismissal

STEP 1 Secure document request slip


REQUIRED DOCUMENT School ID STEP 2 Secure Order of Payment

SERVICE PROVIDER Accounting Office Personnel REQUIRED DOCUMENTS 1. School ID 2. Document request slip STEP 3 Payment of requested document/s

SERVICE PROVIDER City Treasurer’s Office Personnel ( Caloocan City Hall) REQUIRED DOCUMENT Order of Payment

STEP 4 Present Official Receipt to secure Clearance Form (fill out the form and request the signature of the Deans/ Department Heads)

SERVICE PROVIDER Registrar’s Office Personnel REQUIRED DOCUMENTS 1. Official Receipt 2. School ID

STEP 5 Submit Clearance Form and receive release schedule slip SERVICE PROVIDER Registrar’s Office Personnel DURATION Two (2) Weeks

REQUIRED DOCUMENT/S 1. Clearance Form 2. Official Receipt

3. School ID

REQUIRED

Transcript of Records First two (2) pages In excess of two (2) pages Diploma Certification of any document Clearance fee Honorable Dismissal

P 20.00

10.00 100.00 15.00 15.00 30.00


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FRONTILE SERVICE SECURE COMPLETION FORM

STEP 1 Verification of grades (midterm & final grade)

SERVICE PROVIDER Registrar’s Office Personnel REQUIRED DOCUMENT/S 1. School ID 2. Registration Form

STEP 2 Secure Order of Payment SERVICE PROVIDER Accounting Office Personnel

REQUIRED DOCUMENTS 1. School ID 2. Document requested slip issued by the Registrar’s Office

STEP 3 Payment of Completion Form fee SERVICE PROVIDER City Treasurer’s Office Personnel (Caloocan City Hall)

REQUIRED DOCUMENT Order of Payment

STEP 4 Present Official Receipt (OR) to secure Completion Form and fill out the form (follow steps written in the Completion Form)


REQUIRED DOCUMENT/S 1. Completion Form receipt 2. School ID

3. Verification slip

REQUIRED FEES Completion fee for any incomplete grades P 30.00

FRONTLINE SERVICE SECURE LEAVE OF ABSENCE FORM

STEP 1 Secure Leave of Absence


REQUIRED DOCUMENTS 1. School ID 2. Registration Form

STEP 2 Fill out and submit the Form for Approval


REQUIRED DOCUMENTS 1. Leave Absence Form 2. School ID

3. Registration Form


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PROCEDURE FOR FILING COMPLAINTS

Individuals may convey their complaints, requests for services, or suggestions on all aspects of the city government operations through text messaging or e-mail.

THROUGH e-mail OR FACEBOOK ACCOUNT

1. Send Complaint/Suggestion

Send an e-mail to the office concerned (please refer to the city government directory for a list of e-mail addresses) or to e-mail Address: http://www.caloocan.gov.ph or to Facebook account:

Furnish the city mayor a copy of your e-mail and send to .This is recommended for monitoring purposes.

2. Action on Complaint/ Suggestion

The city mayor, city government offices and the Information Technology Services check their e-mails at least once a day.

The city mayor calls the attention of the office concerned and coordinates efforts to address the complaint/ suggestion.

THROUGH TEXT MESSAGE

1. Send Complaint/ Suggestion

Send your message to 0943-2653886. Your message will be routed to the city

government’s dedicated SMS server.

If you are requesting for a service, please include your name and address in the text message. Doing so will allow the city government to attend to your request sooner.

2. Message Acknowledgement

You will receive a pre-composed message from the city government to acknowledge receipt of your complaint or suggestion.

3. Action on Complaint/ Suggestion

The city government’s SMS server forwards all messages to the central receiving at the Office of the City Mayor.

The designated personnel from the Office of the City Mayor forward the message to the concerned department/ office and coordinates efforts to address the same.

Threads of all received messages, as well as office replies, are kept to monitor whether action on complaints and suggestions had already been taken.

HOTLINE NUMBER 288-5716

http://www.caloocan.gov.ph/


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APPENDIX A

ANTI-RED TAPE ACT OF 2007

REPUBLIC ACT No. 9485 AN ACT TO IMPROVE EFFICIENCY IN THE DELIVERY OF GOVERNMENT SERVICE TO THE PUBLIC BY REDUCING BUREAUCRATIC RED TAPE, PREVENTING GRAFT AND CORRUPTION, AND PROVIDING PENALTIES THEREFOR Be it enacted by the Senate and the House of Representatives of the Philippines in

Congress assembled: SECTION 1. Short Title. - This Act shall be known as the "Anti-Red Tape Act of 2007". SECTION 2. Declaration of Policy. - It is hereby declared the policy of the State to promote integrity, accountability, proper management of public affairs and public property as well as to establish effective practices aimed at the prevention of graft and corruption in government. Towards this end, the State shall maintain honesty and responsibility among its public officials and employees, and shall take appropriate measures to promote transparency in each agency with regard to the manner of transacting with the public, which shall encompass a program for the adoption of simplified procedures that will reduce red tape and expedite transactions in government. SECTION 3. Coverage - This Act shall apply to all government offices and agencies including local government units and government-owned or controlled corporations that provide frontline services as defined in this Act. Those performing judicial, quasi-judicial and legislative functions are excluded from the coverage of this Act. SECTION 4. Definition of Terms. - As used in this Act, the following terms are defined as follows:

a. "Simple Transactions" refer to requests or applications submitted by clients of a government office or agency which only require ministerial actions on the part of the public officer or employee, or that which present only inconsequential issues for the resolution by an officer or employee of said government office.

b. "Complex Transactions" refer to requests or applications submitted by clients of a

government office which necessitate the use of discretion in the resolution of complicated issues by an officer or employee of said government office, such transaction to be determined by the office concerned.

c. "Frontline Service" refers to the process or transaction between clients and

government offices or agencies involving applications for any privilege, right,


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permit, reward, license, concession, or for any modification, renewal or extension of the enumerated applications and/ or requests which are acted upon in the ordinary course of business of the agency or office concerned.

d. "Action" refers to the written approval or disapproval made by a government office

or agency on the application or request submitted by a client for processing. e. "Officer or Employee" refers to a person employed in a government office or

agency required to perform specific duties and responsibilities related to the application or request submitted by a client for processing.

f. "Irrelevant requirement" refer to any document or performance of an act not directly

material to the resolution of the issues raised in the request or needed in the application submitted by the client.

g. "Fixer" refers to any individual whether or not officially involved in the operation of

a government office or agency who has access to people working therein, and whether or not in collusion with them, facilitates speedy completion of transactions for pecuniary gain or any other advantage or consideration.

SECTION 5. Reengineering of Systems and Procedures. - All offices and agencies which provide frontline services are hereby mandated to regularly undertake time and motion studies, undergo evaluation and improvement of their transaction systems and procedures and re-engineer the same if deemed necessary to reduce bureaucratic red tape and processing time.

SECTION 6. Citizen's Charter. - All government agencies including departments, bureaus, offices, instrumentalities, or government-owned and/ or controlled corporations, or local government or district units shall set up their respective service standards to be known as the Citizen's Charter in the form of information billboards which should be posted at the main entrance of offices or at the most conspicuous place, and in the form of published materials written either in English, Filipino, or in the local dialect, that detail:

a) The procedure to obtain a particular service; b) The SERVICE PROVIDER for each step; c) The maximum time to conclude the process; d) The document/s to be presented by the customer, if necessary; e) The amount of fees, if necessary; and f) The procedure for filing complaints.

SECTION 7. Accountability of the Heads of Offices and Agencies. - The head of the office or agency shall be primarily responsible for the implementation of this Act and shall be held accountable to the public in rendering fast, efficient, convenient and reliable service.


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All transactions and processes are deemed to have been made with the permission or clearance from the highest authority having jurisdiction over the government office or agency concerned. SECTION 8. Accessing Frontline Services. -The following shall be adopted by all government offices and agencies:

A. Acceptance of Applications and Request –

1) All officers or employees shall accept written applications, requests, and/ or documents being submitted by clients of the office or agencies.

2) The responsible officer or employee shall acknowledge receipt of such

application and/ or request by writing or printing clearly thereon his/ her name, the unit where he/ she is connected with, and the time and date of receipt.

3) The receiving officer or employee shall perform a preliminary assessment of the

request so as to promote a more expeditious action on requests. B. Action of Offices –

a) All applications and/ or requests submitted shall be acted upon by the assigned

officer or employee during the period stated in the Citizen's Charter which shall not be longer than five working days in the case of simple transactions and ten (10) working days in the case of complex transactions from the date the request or application was received. Depending on the nature of the frontline services requested or the mandate of the office or agency under unusual circumstances, the maximum time prescribed above may be extended. For the extension due to nature of frontline services or the mandate of the office or agency concerned the period for the delivery of frontline services shall be indicated in the Citizen's Charter. The office or agency concerned shall notify the requesting party in writing of the reason for the extension and the final date of release for the extension and the final date of release of the frontline service/s requested.

b) No application or request shall be returned to the client without appropriate

action. In case an application or request is disapproved, the officer or employee who rendered the decision shall send a formal notice to the client within five working days from the receipt of the request and/or application, stating therein the reason for the disapproval including a list of specific requirement/s which the client failed to submit.

c) Denial of Request for Access to Government Service - Any denial of request for

access to government service shall be fully explained in writing, stating the name of the person making the denial and the grounds upon which such denial is


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based. Any denial of request is deemed to have been made with the permission or clearance from the highest authority having jurisdiction over the government office or agency concerned.

d) Limitation of Signatories - The number of signatories in any document shall be

limited to a maximum of five signatures which shall represent officers directly supervising the office or agency concerned.

e) Adoption of Working Schedules to Serve Clients - Heads of offices and agencies

which render frontline services shall adopt appropriate working schedules to ensure that all clients who are within their premises prior to the end of official working hours are attended to and served even during lunch break and after regular working hours.

f) Identification Card - All employees transacting with the public shall be provided

with an official identification card which should be visibly worn during office hours.

g) Establishment of Public Assistance/ Complaints Desk - Each office or agency

shall establish a public assistance/ complaints desk in all their offices. SECTION 9. Automatic Extension of Permits and Licenses. - If a government office or agency fails to act on an application and/ or request for renewal of a license, permit or authority subject for renewal within the prescribed period, said permit, license or authority shall automatically be extended until a decision or resolution is rendered on the application for renewal: Provided, That the automatic extension shall not apply when the permit, license, or authority covers activities which pose danger to public health, public safety, public morals or to public policy including, but not limited to, natural resource extraction activities. SECTION 10. Report Card Survey. - All offices and agencies providing frontline services shall be subjected to a Report Card Survey to be initiated by the Civil Service Commission, in coordination with the Development Academy of the Philippines, which shall be used to obtain feedback on how provisions in the Citizen's Charter are being followed and how the agency is performing.

The Report Card Survey shall also be used to obtain information and/ or estimates of hidden costs incurred by clients to access frontline services which may include, but is not limited to, bribes and payment to fixers.

A feedback mechanism shall be established in all agencies covered by this Act and the results thereof shall be incorporated in their annual report.


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SECTION 11. Violations. - After compliance with the substantive and procedural due process, the following shall constitute violations of this Act together with their corresponding penalties:

A. Light Offense – 1. Refusal to accept application and/ or request within the prescribed period

or any document being submitted by a client;

2. Failure to act on an application and/ or request or failure to refer back to the client a request which cannot be acted upon due to lack of requirement/s within the prescribed period;

3. Failure to attend to clients who are within the premises of the office or

agency concerned prior to the end of official working hours and during lunch;

4. Failure to render frontline services within the prescribed period on any

application and/ or request without due cause;

5. Failure to give the client a written notice on the disapproval of an application or request; and

6. Imposition of additional irrelevant requirements other than those listed in the

first notice. Penalties for light offense shall be as follows: 1. First Offense - Thirty (30) days suspension without pay and mandatory attendance

in Values Orientation Program; 2. Second Offense - Three (3) months suspension without pay; and 3. Third Offense - Dismissal and perpetual disqualification from public service.

B. Grave Offense - Fixing and/ or collusion with fixers in consideration of economic

and/or other gain or advantage.

Penalty -Dismissal and perpetual disqualification from public service. SECTION 12. Criminal Liability for Fixers. - In addition to Sec. 11 (b), fixers, as defined in this Act, shall suffer the penalty of imprisonment not exceeding six years or a fine not less than Twenty Thousand Pesos (P20,000.00) but not more than Two Hundred Thousand Pesos (P200,000.00) or both fine and imprisonment at the discretion of the court.


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SECTION 13. Civil and Criminal Liability, Not Barred. -The finding of administrative liability under this Act shall not be a bar to the filing of criminal, civil or other related charges under existing laws arising from the same act or omission as herein enumerated. SECTION 14. Administrative Jurisdiction - The administrative jurisdiction on any violation of the provisions of this Act shall be vested in either the Civil Service Commission (CSC), the Presidential Anti-Graft Commission (PAGC) or the Office of the Ombudsman as determined by appropriate laws and issuances. SECTION 15. Immunity; Discharge of Co-Respondent/ Accused to be a Witness. - Any public official or employee or any person having been charged with another under this Act and who voluntarily gives information pertaining to an investigation or who willingly testifies therefore, shall be exempt from prosecution in the case/s where his/ her information and testimony are given. The discharge may be granted and directed by the investigating body or court upon the application or petition of any of the respondent/ accused-informant and before the termination of the investigation: Provided, that:

a) There is absolute necessity for the testimony of the respondent/ accused informant whose discharge is requested;

b) There is no other direct evidence available for the proper prosecution of the offense

committed, except the testimony of said respondent/ accused-informant; c) The testimony of said respondent/ accused-informant can be substantially

corroborated in its material points; d) The respondent/accused-informant has not been previously convicted of a crime

involving moral turpitude; and e) Said respondent/ accused-informant does not appear to be the guiltiest. Evidence

adduced in support of the discharge shall automatically form part of the records of the investigation. Should the investigating body or court deny the motion or request for discharge as a witness, his/ her sworn statement shall be inadmissible as evidence.

SECTION 16. Implementing Rules and Regulations. - The Civil Service Commission in coordination with the Development Academy of the Philippines (DAP), the Office of the Ombudsman and the Presidential Anti-Graft Commission (PAGC) shall promulgate the necessary rules and regulations within ninety (90) days from the effectivity of this Act. SECTION 17. Separability Clause. - If any provision of this Act shall be declared invalid or unconstitutional, such declaration shall not affect the validity of the remaining provisions of this Act.


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SECTION 18. Repealing Clause. - All provisions of laws, presidential decrees, letters of instruction and other presidential issuances which are incompatible or inconsistent with the provisions of this Act are hereby deemed amended or repealed. SECTION 19. Effectivity. -This Act shall take effect within fifteen (15) days following its publication in the Official Gazette or in two (2) national newspapers of general circulation. Approved: (Sgd.) JOSE C. DE VENECIA JR. (Sgd.) MANNY B. VILLAR Speaker of the House of Representatives President of the Senate

This Act which is a consolidation of Senate Bill No. 2589 and House Bill No. 3776 was

finally passed by the Senate and the House of Representatives on February 8, 2007 and February 20, 2007 respectively. (Sgd.) ROBERTO P. NAZARENO (Sgd.) OSCAR G. YABES Secretary General, House of Representatives Secretary of Senate (Sgd.) GLORIA MACAPAGAL-ARROYO President of the Philippines Approved: June 2, 2007


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APPENDIX B

IMPLEMENTING RULES AND REGULATIONS Republic Act No. 9485 (Anti-Red Tape Act of 2007) x--------------------------------------------------------------------------x

RESOLUTION No. 081471

WHEREAS, Article II, Section 27 of the Constitution provides that the State shall maintain honesty and integrity in the public service and shall take positive and effective measures against graft and corruption;

WHEREAS, there is an urgent need to establish an effective system that will eliminate bureaucratic red tape, avert graft and corrupt practices and improve the efficiency of delivery of government frontline services;

WHEREAS, in response to the urgent need to eliminate red tape and improve frontline service delivery, the Thirteenth Congress enacted on June 2, 2007 Republic Act No.9485, otherwise known as the “Anti-Red Tape Act of 2007;”

WHEREAS, RA No. 9485 aims to promote transparency in government with regard to the manner of transacting with the public by requiring each agency to simplify frontline service procedures, formulate service standards to observe in every transaction and make known these standards to the client;

WHEREAS, Section 16 of the same law mandates the Civil Service Commission, in coordination with the Development Academy of the Philippines (DAP), the Office of the Ombudsman (OMB) and the Presidential Anti-Graft Commission (PAGC), to promulgate the necessary rules and regulations to implement said Act;

WHEREAS, the CSC together with the DAP, OMB and PAGC, conducted a series of consultative meetings with various stakeholders to gather comments and recommendations as well as to discuss possible issues in the implementation of the “Anti-Red Tape Act of 2007;”

NOW THEREFORE, the Commission RESOLVES to adopt the implementing rules and regulations of RA No. 9485, as follows: RULE I. COVERAGE SECTION 1. These Rules shall apply to all government offices and agencies including local government units and government-owned or controlled corporations with or without original charter that provide frontline services as defined in the Act. Those performing


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judicial, quasijudicial and legislative functions are excluded from the coverage of the Act, however, their respective frontline services are deemed included. RULE II. INTERPRETATION SECTION 1. These Rules shall be interpreted in the light of the Declaration of Policy found in Section 2 of the Act: “It is hereby declared the policy of the State to promote integrity, accountability, proper management of public affairs and public property as well as to establish effective practices aimed at the prevention of graft and corruption in government. Towards this end, the State shall maintain honesty and responsibility among its public officials and employees, and shall take appropriate measures to promote transparency in each office or agency with regard to the manner of transacting with the public, which shall encompass a program for the adoption of simplified procedures that will reduce red tape and expedite transactions in government.” SECTION 2. Definition of Terms. For purposes of these Rules, the following terms shall mean:

a) “Action” refers to the written approval or disapproval made by a government office or agency on the application or request submitted by a client for processing.

b) “Citizen’s Charter” refers to an official document, a service standard, or a pledge, that communicates, in simple terms, information on the services provided by the government to its citizens. It describes the step-by-step procedure for availing a particular service, and the guaranteed performance level that they may expect for that service.

c) “Citizen” with reference to the Citizen’s Charter refers to the clients whose interests and values are addressed by the Citizen’s Charter and, therefore, includes not only the citizens of the Republic of the Philippines, but also all the stakeholders, including but not limited to, users, beneficiaries, other government offices and agencies, and the transacting public.

d) “Complex Transactions” refers to requests or applications submitted by clients of a government office which necessitate the use of discretion in the resolution of complicated issues by an officer or employee of said government office, such transaction to be determined by the office concerned.

e) “Fixer” refers to any individual whether or not officially involved in the operation of a government office or agency who has access to people working therein and whether or not in collusion with them, facilitates speedy completion of transactions for pecuniary gain or any other advantage or consideration.

f) “Fixing” refers to the act that involves undue facilitation of transactions for pecuniary gain or any other advantage or consideration.

g) “Frontline Service” refers to the process or transaction between clients and government offices or agencies involving applications for any privilege, right, permit, reward, license, concession, or for any modification, renewal or extension


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of the enumerated applications and/ or requests which are acted upon in the ordinary course of business of the office or agency concerned.

h) “Irrelevant requirements” refers to any document or performance of an act not directly material to the resolution of the issues raised in the request or needed in the application submitted by the client.

i) “Officer or Employee” refers to a person employed in a government office or agency required to perform specific duties and responsibilities related to the application or request submitted by a client for processing.

j) “Published Materials” refers to printed, computer-generated, or photocopied materials, and procedural manuals/ flowcharts, made available to the public or uploaded in the official government websites, containing the basic information on accessing frontline services.

k) “Report Card Survey” refers to an evaluation tool that provides a quantitative measure of actual public service user perceptions on the quality, efficiency and adequacy of different frontline services, as well as a critical evaluation of the office or agency and its personnel. It is an instrument that also solicits user feedback on the performance of public services, for the purpose of exacting public accountability and, when necessary, proposing change.

l) “Simple Transactions” refers to requests or applications which only require ministerial actions on the part of the public officer or employee, or that which present only inconsequential issues for resolution by an officer or employee of said government office.

RULE III. RE-ENGINEERING OF SYSTEMS AND PROCEDURES SECTION 1. Within one (1) year from effectivity of the Rules, each office or agency shall:

a) Determine which processes or transactions constitute frontline service; b) Undertake reengineering of transaction systems and procedures, including time

and motion studies, if necessary; and after compliance thereof, c) Set up their respective service standards to be known as the Citizen’s Charter.

SECTION 2. The reengineering process shall include a review for the purposes of streamlining of the following:

a) Steps in providing the service; b) Forms used; c) Requirements; d) Processing time; and e) Fees and charges.

There shall also be a review of the location of the offices providing frontline services and

directional signs to facilitate transactions.


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SECTION 3. In the evaluation of official forms, government offices and agencies rendering frontline services shall limit the number of signatories to a maximum of five (5) signatures of officers or employees directly supervising the evaluation, approval or disapproval of the request, application, or transaction. The head of government office or agency shall prescribe, through an appropriate office order, the rules on the proper authority to sign in the absence of the regular signatory, as follows:

a) If there is only one official next in rank, he/ she shall automatically be the signatory; b) If there are two or more officials next in rank, the appropriate office order shall

prescribe the order of priority among the officials next in rank within the same organizational unit; or

c) If there is no official next in rank present and available, the head of the department, office or agency shall designate an Officer-in-Charge from among those next lower in rank in the same organizational unit.

RULE IV. CITIZEN’S CHARTER SECTION 1. The Citizen’s Charter shall include the following information:

a) Vision and mission of the government office or agency; b) Identification of the frontline services offered, and the clientele; c) The step-by-step procedure to obtain a particular service; d) The officer or employee responsible for each step; e) The maximum time to conclude the process; f) Document/s to be presented by the client, with a clear indication of the relevancy

of said document/s; g) The amount of fees, if necessary; h) The procedure for filing complaints in relation to requests and applications,

including the names and contact details of the officials/ channels to approach for redress;

i) Allowable period for extension due to unusual circumstances; i.e. unforeseen events beyond the control of concerned government office or agency; and

j) Feedback mechanisms, contact numbers to call and/ or persons to approach for recommendations, inquiries, suggestions, as well as complaints.

SECTION 2. The Citizen’s Charter shall be in the form of information billboards which should be posted at the main entrance of offices or at the most conspicuous place, and in the form of published materials written either in English, Filipino, or in the local dialect. SECTION 3. The head of office or agency shall constitute a task force to prepare a Citizen’s Charter pursuant to the provisions of the Act and these Rules, taking into


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consideration the stakeholders, users and beneficiaries of the frontline services, and shall conduct consultative formulation and refinement of the provisions of the Charter. The participation of non-government organizations and other concerned groups shall be encouraged. The head of office or agency shall formally issue and release the Charter and shall monitor and periodically review its implementation. Offices and agencies with existing service standards shall evaluate these standards to ensure compliance with the provisions of this Rule. SECTION 4. The office or agency shall review the Citizen’s Charter whenever necessary, but not less than once every two years. SECTION 5. The assistance of the Civil Service Commission and the Development Academy of the Philippines may be requested for purposes of complying with Rules III and IV. SECTION 6. The activities in Rules III and IV shall be monitored by the Civil Service Commission through its Regional Offices and Field Offices for re-evaluation and benchmarking. RULE V. ACCOUNTABILITY OF HEADS OF OFFICES AND AGENCIES SECTION 1. The head of the office or agency shall be primarily responsible for the implementation of these Rules and shall be held accountable to the public in rendering fast, efficient, convenient and reliable service. All transactions and processes are deemed to have been made with the permission or clearance from the highest authority having jurisdiction over the government office or agency concerned. In case of failure to comply with these Rules, appropriate charges may be filed against the head of office or agency under existing law and rules, before the appropriate forum. RULE VI. ACCESSING FRONTLINE SERVICES SECTION 1. All offices and agencies are enjoined to undertake on a continuing basis programs to promote customer satisfaction and improve service delivery, and other similar activities for officers and employees in frontline services. SECTION 2. Acceptance and Denial of the Applications and Requests.

1) All officers or employees shall accept written applications, requests, and/or documents being submitted by clients of the office or agency.

2) The responsible officer or employee shall acknowledge receipt of such application

and/ or request by writing or printing clearly thereon his/ her name, the unit where he/ she is connected with, and the time and date of receipt.


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3) The receiving officer or employee shall perform a preliminary assessment of the request so as to promote a more expeditious action on requests, and shall determine through a cursory evaluation the sufficiency, of submitted requirements for a request or application, taking into consideration the determined response time for the transaction.

4) All applications and/ or requests in frontline services shall be acted upon within the

period prescribed under the Citizen’s Charter, which in no case shall be longer than five (5) working days in the case of simple transactions and ten (10) working days in the case of complex transactions from the time the requestor application was received.

5) Depending on the nature of the frontline services requested or the mandate of the

office or agency under unusual circumstances, the maximum time prescribed above may be extended. For the extension due to the nature of frontline services, the period for the delivery of frontline services shall be indicated in the Citizen’s Charter, which shall not be more than five (5) working days for simple transactions, and not more than ten (10) working days for complex transactions. The office or agency concerned shall notify the requesting party in writing of the reason for the extension and the final date of release of the frontline service/s required. In case the applicant disagrees, he/ she may resort to the grievance or complaint mechanisms prescribed in the Citizen’s Charter.

6) No application or request shall be returned to the client without appropriate action.

In case an application or request is disapproved the officer or employee who rendered the decision shall send a formal notice to the client within five (5) working days from the receipt of the request and/ or application, stating therein the reason for the disapproval including a list of specific requirement/s which the client failed to submit. Any denial of request for access to government service shall be fully explained in writing, stating the name of the person making the denial and the grounds upon which such denial is based. Any denial of request is deemed to have been made with the permission or clearance from the highest authority having jurisdiction over the government office or agency concerned.

7) This Section shall also apply to government offices or agencies which allow

computer-based access to frontline services. SECTION 3. Working Schedule. – Heads of offices and agencies which render frontline services shall adopt appropriate working schedules to ensure that all clients who are within their premises prior to the end of official working hours are attended to and served even during lunch break and after regular working hours. Offices and agencies may consider providing frontline services as early as seven (7) in the morning until as late as seven (7) in the evening to adequately attend to clients. The frontline services must at all


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times be complemented with adequate staff by adopting mechanisms such as rotation system among office personnel, sliding flexi-time, reliever system especially in peak times of the transaction, or providing skeletal personnel during lunch and snack time. To ensure the uninterrupted delivery of frontline services, the heads of offices and agencies shall adopt the appropriate mechanisms within six (6) months from the effectivity of these rules. SECTION 4. Identification Card. – All officers or employees transacting with the public shall be provided with an official identification card which should be worn during office hours. The information on the identification card should be easy to read, such that the officials and employees concerned can be identified by the clients. For certain agencies where an identification card is not provided, the officers and employees must wear nameplates or other means of identification. SECTION 5. Public Assistance Desk. – Each office or agency shall establish a public assistance/ complaints desk in all their offices, where an officer or employee knowledgeable on frontline services shall at all times be available for consultation and advice. The desk shall be attended to even during break time. The office or agency shall institute hotline numbers, short message service, information communication technology, or other mechanisms by which the clients may adequately express their complaints, comments or suggestions. It may also institute one-stop shops or walk-in service counters. Special lanes may be established for pregnant women, senior citizens, and persons with disabilities. SECTION 6. Automatic Extension of Licenses, Permits, and Authorities. – If a government office or agency fails to act on an application and/ or request for renewal of a license, permit or authority subject for renewal within the prescribed period, said permit, license or authority shall automatically be extended until a decision or resolution is rendered on the application for renewal. In this instance, the applicant shall be informed prior to the expiration of the original period that more time is required to evaluate the application or request. No automatic extension or renewal shall apply to an expired permit, license, or authority. No automatic extension or renewal shall also apply when the permit, license or authority covers activities which pose danger to public health, public safety, public morals or to public policy including, but not limited to, natural resource extraction activities. RULE VII. REPORT CARD SURVEY SECTION 1. The Civil Service Commission, in coordination with the Development Academy of the Philippines, shall conduct a survey to obtain feedback on existence and effectiveness of, as well as compliance with the Citizen’s Charter, and how the office or agency is performing insofar as frontline services are concerned. The survey shall also


193

be used to obtain information and/or estimates of hidden costs incurred by clients to access frontline services which may include, but is not limited to, bribes and payment to fixers. The Civil Service Commission may tap other government agencies, educational institutions such as Association of Schools of Public Administration, non-government organizations, or other concerned individuals or groups and may utilize existing government programs, and support systems. The evaluation tool may be linked with the program of the Civil Service Commission to:

1) provide critical evaluation of the office or agency, and its personnel; 2) check clients satisfaction, operational efficiency and areas vulnerable to

corruption; 3) highlight best practices; 4) provide incentives for excellent service delivery; and 5) Give recommendations for improvement in problem areas and inefficiencies in

frontline services. The Civil Service Commission shall publicize the results in an annual report card survey and furnish the government agency concerned the result of the survey assessment, evaluation and/or observations. Such assessment, evaluation and/or observations shall also be incorporated in the agency’s annual report and shall be considered in the improvement, revision, modification, enhancement, or amendment of its Citizen’s Charter and/ or frontline services.

The Report Card Survey may include the following: (1) the service provider – personal

disposition of the employee providing the service sought of; (2) the quality of service how the service was provided to the client; and (3) the physical working condition – how the physical setup/ lay-out of the office affects the performance, efficiency, and accessibility of the service provided. RULE VIII. DISCIPLINARY ACTION SECTION 1. After compliance with the substantive and procedural due process, the following shall constitute violations of the Act and its Rules together with their corresponding penalties.

A. Light Offense – 1) Refusal to accept application and/ or request within the prescribed period or

any document being submitted by a client; 2) Failure to act on an application and/ or request or failure to refer back 3) to the client a request which cannot be acted upon due to lack of requirement/s

within the prescribed period; 4) Failure to attend to clients who are within the premises of the office or agency

concerned prior to the end of official working hours and during lunch break; 5) Failure to render frontline services within the prescribed period on an

application and/ or request without due cause;


194

6) Failure to give the client a written notice on the disapproval of an application or request; and

7) Imposition of additional irrelevant requirements other than those listed in the first notice under Rule VI, Section 1 (6).

The term “prescribed period” shall refer to the period specified under the Citizen’s Charter, or in the absence thereof, the period provided for under Rule VI, Section1 (4) hereof. Penalties for light offenses shall be as follows:

First Offense – Thirty (30) days suspension without pay and mandatory attendance in Values Orientation Program;

The Civil Service Commission and the Office of the Ombudsman shall promulgate a

Values Orientation Program which shall include anti-red tape and anti-fixing workshops suitable for this purpose.

Second Offense – Three months suspension without pay; and Third Offense – Dismissal and perpetual disqualification from public service.

a. Grave Offense – Fixing and/ or collusion with fixers in consideration of economic

and/ or other gain or advantage. Penalty – Dismissal and perpetual disqualification from public service.

SECTION 2. The finding of administrative liability under the Act and its Rules shall not be a bar to the filing or criminal, civil or other related charges under existing laws arising from the same act or omission as herein enumerated. SECTION 3. Criminal Liability for Fixers. – Fixers shall suffer the penalty of imprisonment not exceeding six years or a fine of not less than Twenty thousand pesos (P20,000.00) but not more than Two hundred thousand pesos (P200,000.00) or both fine and imprisonment at the discretion of the court.

SECTION 4. Administrative Jurisdiction and Procedure. – The Civil Service Commission (CSC) and the Office of the Ombudsman shall have administrative jurisdiction over nonpresidential appointees, while the Office of the Ombudsman and the Presidential Anti-Graft Commission (PAGC) shall have administrative jurisdiction over presidential appointees. Their respective procedures as determined by appropriate laws, rules and issuances shall be observed regarding any violation of the provisions of these Rules.

RULE IX. IMMUNITY

SECTION 1. Any public official or employee or any person having been charged with another under the Act and who voluntarily gives information pertaining to an investigation


195

or who willingly testifies therefore, shall be exempt from prosecution in the case/s where his/ her information and testimony are given. SECTION 2. The discharge of co-respondent/ accused to be a witness may be granted and directed by the investigating body or court upon the application or petition of any of the respondent/ accused-informant and before the termination of the investigation: Provided, That:

a. There is absolute necessity for the testimony of the respondent/ accused-informant whose discharge is requested;

b. There is no other direct evidence available for the proper prosecution of the offense committed, except the testimony of said respondent/ accused-informant;

c. The testimony of said respondent/ accused-informant can be substantially corroborated in its material points;

d. The respondent/ accused-informant has not been previously convicted of crime involving moral turpitude; and

e. Said respondent/ accused-informant does not appear to be the guiltiest. Evidence adduced in support of the discharge shall automatically form part of the records of the investigation. Should the investigating body or court deny the motion or request for discharge as a witness, his/ her sworn statement shall be inadmissible as evidence. SECTION 3. If the respondent-informant granted immunity fails or refuses to testify or to continue to testify, or testifies falsely or evasively, or violates any condition accompanying such immunity without just cause, as determined by the office or agency concerned, his/ her immunity shall be cancelled and he/ she shall be prosecuted criminally and/or administratively. RULE X. FINAL PROVISIONS SECTION 1. The activities embodied in these Rules shall be charged to the office or agency’s regular budget. SECTION 2. An oversight committee composed of the Civil Service Commission, as head, and the Office of the Ombudsman, the Presidential Anti-Graft Commission, and the Development Academy of the Philippines, as members, shall ensure the immediate, swift and effective implementation of the Act and its Rules. SECTION 3. These Rules may be amended or modified as necessary. SECTION 4. If any provision of these Rules shall be declared invalid or unconstitutional, such declaration shall not affect the validity of the remaining provisions.


196

SECTION 5. These Rules shall take effect fifteen (15) days following its publication in a newspaper of general circulation. Quezon City, July 24 2008.


197

APPENDIX C

TRANSPARENCY SEAL

SYMBOLISM

A pearl buried inside a tightly-shut shell is practically worthless. Government information is a pearl, meant to be shared with the public in order to maximize its inherent value.

The Transparency Seal, depicted by a pearl shining out of an open shell, is a symbol of a policy shift towards openness in access to government information. On the one hand, it hopes to inspire Filipinos in the civil service to be more open to citizen engagement; on the other, to invite the Filipino citizenry to exercise their right to participate in governance.

This initiative is envisioned as a step in the right direction towards solidifying the position of the Philippines as the Pearl of the Orient – a shining example for democratic virtue in the region.


198

DIRECTORY

LOCAL GOVERNMENT OFFICES

(EXECUTIVE DIRECTION)

OFFICE OF THE CITY MAYOR

City Mayor Hon. OSCAR G. MALAPITAN

Telephone/ Fax Number 336 – 5600, 288 – 8811 (2223)

Trunk line Number 2223

Email Address

OFFICE OF THE CITY MAYOR (North Caloocan)

Officer-in-charge SANTIAGO SIA

Telephone/ Fax Number Telefax 961 - 1865

Trunk line Number

Email Address

OFFICE OF THE SECRETARY TO THE MAYOR

Secretary to the Mayor LILIBETH M. LUAKIAN

Telephone/ Fax Number 336 – 5604, 336 – 5691,


Email Address [email protected]

PUBLIC INFORMATION OFFICE

Officer-in-charge NOLAN B. SISON

Telephone/ Fax Number 336 – 5598, 288 – 8811 (2310)



BARANGAY SECRETARIAT

Head, Oversight Committee AURORA C. CIEGO

Telephone/ Fax Number 336 – 5600, Telefax 288 - 5716

Trunk line Number

Email Address

BUSINESS PERMIT AND LICENSING SERVICES

Officer-in-charge Atty. EMMANUEL P. VERGARA


Trunk line Number 2217, 2248

Email Address


199

BUSINESS PERMIT AND LICENSING SERVICES (North Caloocan)

Officer-in-charge

Telephone/ Fax Number 961 - 1860

Trunk line Number

Email Address

CALOOCAN CITY WATERWORKS

Officer-in-charge Engr. OLIVER R. HERNANDEZ


Trunk line Number

Email Address

COMMUNITY RELATIONS OFFICE

Officer-in-charge Atty. CHRISTIAN NIÑO DIAZ

Telephone/ Fax Number 336 – 5I73



COOPERATIVE DEVELOPMENT OFFICE

Consultant LUCIA G. FURO

Telephone/ Fax Number 336 – 5I73



CULTURAL AFFAIRS AND TOURISM OFFICE

Officer-in-charge MA. JOCELYN M. DAVID




CULTURAL AFFAIRS AND TOURISM OFFICE – LIBRARY SERVICES

Officer-in-charge

Telephone/ Fax Number 310 – 7989, 310 – 4357

Trunk line Number


CITY DISASTER RISK REDUCTION AND MANAGEMENT OFFICE

Officer-in-charge ALEX P. NADURATA

Telephone/ Fax Number 310 – 7356

Trunk line Number


ENVIRONMENTAL SANITATION SERVICES

Officer-in-charge Engr. LEOPOLDO V. PARUMOG


Trunk line Number

Email Address


200

HUMAN RESOURCE MANAGEMENT OFFICE

City Government Assistant Dept. Head II Atty. SIKINI C. LABASTILLA

Telephone/ Fax Number

Trunk line Number 2239, 2256, 2252

Email Address

INFORMATION TECHNOLOGY SERVICES

Officer-in-charge JEREMY S. REGINO

Telephone/ Fax Number 336 – 5689, 336 – 5690, 288 – 2427

Trunk line Number

Email Address

INTERNAL AUDIT SERVICES

Officer-in-charge Atty. RUBEN S. PEREZ



Email Address

LABOR AND INDUSTRIAL RELATIONS OFFICE

Officer-in-charge VIOLETA Y. GONZALES



Email Address

OFFICE FOR THE URBAN POOR

Officer-in-charge Engr. MARIA NUMENIA I. OBINA



Email Address

OFFICE OF THE CITY BUILDING OFFICIAL

Officer-in-charge Engr. ROMEO OÑA



Email Address

OFFICE OF THE CITY BUILDING OFFICIAL (North Caloocan)

Officer-in-charge Atty. ROSELLE LOUIE P. BRILLANTES


Trunk line Number

Email Address

OFFICE OF THE CITY VETERINARIAN

City Government Assistant Dept. Head II TEODORO M. ROSALES, DVM





201

OFFICE OF THE SENIOR CITIZENS AFFAIR

Officer-in-charge MARILYN T. DE JESUS



Email Address

PARKS ADMINISTRATION SERVICES

Officer-in-charge JESSE V. ACENAS

Telephone/ Fax Number 2216

Trunk line Number


PARKS ADMINISTRATION SERVICES – AGRICULTURAL DIVISION

Officer-in-charge JUANITO R. ALBA



Email Address

SPORTS AND RECREATION SERVICES

Officer-in-charge MA. DAINTY A. ABELARDO




LOCAL GOVERNMENT OFFICES

(DEPARTMENTS)

CALOOCAN CITY MEDICAL CENTER

Officer-in-charge Dr. FERNANDO S. SANTOS


Trunk line Number

Email Address

CITY HEALTH DEPARTMENT

Officer-in-charge Dr. MAYBELLE P. SISON




CITY ACCOUNTANT’S OFFICE

Officer-in-charge ALMA D. BUCALEN





202

CITY ADMINISTRATOR’S OFFICE

City Administrator Engr. OLIVER R. HERNANDEZ

Telephone/ Fax Number 336 – 5697,


Email Address

CITY ASSESSOR’S OFFICE

Officer-in-charge JEREMY S. REGINO



Email Address

CITY ASSESSOR’S OFFICE (North Caloocan)

Officer-in-charge AIDA B. LOZADA


Trunk line Number

Email Address

CITY BUDGET DEPARTMENT

Officer-in-charge NOMER Q. MARMOLEJO, CPA




CITY ENGINEERING DEPARTMENT





CITY ENGINEERING DEPARTMENT (North Caloocan)

Officer-in-charge JOHN CARLOS L. TOLIBAS


Trunk line Number

Email Address

CITY GENERAL SERVICES OFFICE

Officer-in-charge Atty. LIEZEL B. VILLANUEVA



Email Address


203

CITY LEGAL DEPARTMENT

Acting City Legal Officer Atty. MICHAEL ARTHUR R. CAMIÑA



Email Address don.camiñ[email protected]

CITY LEGAL DEPARTMENT (North Caloocan)

Officer-in-charge


Trunk line Number

Email Address

CITY PLANNING AND DEVELOPMENT DEPARTMENT

City Planning and Dev’t. Coordinator AURORA C. CIEGO




LAND USE AND ZONING DIVISION

Officer-in-charge Atty. MICHAEL ARTHUR R. CAMIÑA



Email Address don.camiñ[email protected]

CITY TREASURER’S OFFICE

Officer-in-charge ANALIZA E. MENDIOLA




CITY TREASURER’S OFFICE (North Caloocan)

Officer-in-charge ROSALIND Y. BACLIT


Trunk line Number

Email Address

LAND TAX DIVISION

Officer-in-charge Atty. RENE RICHARD A. SALAZAR



Email Address

CIVIL REGISTRY DEPARTMENT

Officer-in-charge LUCENA M. FLORES



Email Address


204


Officer-in-charge HILARIO C. CASTRO


Trunk line Number

Email Address

DEPARTMENT OF PUBLIC SAFETY AND TRAFFIC MANAGEMENT (North Caloocan)

Officer-in-charge Egnr. GILBERTO D. BERNARDO


Trunk line Number

Email Address

TRICYCLE AND PEDICAB REGULATORY DIVISION

Officer-in-charge EMMANUEL DE LEON



Email Address

CITY SOCIAL WELFARE DEPARTMENT

Officer-in-charge ROBERTO L. QUIZON



Email Address

CITY SOCIAL WELFARE DEPARTMENT (North Caloocan)

Officer-in-charge MILAGROS D. SAMPANG


Trunk line Number

Email Address

UNIVERSITY OF CALOOCAN CITY

Officer-in-charge Atty. EMMANUEL P. VERGARA




PEOPLE’S LAW ENFORCEMENT BOARD





OFFICE OF THE CITY VICE MAYOR

City Vice Mayor MACARIO E. ASISTIO III

Telephone/ Fax Number 319 – 5237, 324 – 5276, 324-5498, 352 – 4024

Trunk line Number

Email Address


205

SANGGUNIANG PANLUNGSOD – SECRETARIAT SERVICES

Secretary of the Sang. Panlungsod II LORENZO O. SUNGA, JR.



Email Address

SANGGUNIANG PANLUNGSOD – LEGISLATIVE SERVICES FIRST DISTRICT

Sangguniang Panlungsod Member II Hon. SUSANA DG. PUNZALAN


Trunk line Number

Email Address


Sangguniang Panlungsod Member II Hon. ANNA KARINA R. TEH


Trunk line Number



Sangguniang Panlungsod Member II Hon. MARYLOU N. SAN BUENAVENTURA


Trunk line Number

Email Address


Sangguniang Panlungsod Member II Hon. CARMELO F. AFRICA


Trunk line Number



Sangguniang Panlungsod Member II Hon. DEAN ASISTIO


Trunk line Number



Sangguniang Panlungsod Member II Hon. AURORA A. HENSON, JR.


Trunk line Number


SANGGUNIANG PANLUNGSOD – LEGISLATIVE SERVICES SECOND DISTRICT

Sangguniang Panlungsod Member II Hon. CAROLYN C. CUNANAN


Trunk line Number



206


Sangguniang Panlungsod Member II Hon. TOLENTINO J. BAGUS


Trunk line Number

Email Address


Sangguniang Panlungsod Member II Hon. MILAGROS S. MERCADO


Trunk line Number

Email Address


Sangguniang Panlungsod Member II Hon. ALLEN ALEXANDER C. ARUELO


Trunk line Number

Email Address


Sangguniang Panlungsod Member II Hon. ROBERTO R. SAMSON


Trunk line Number



Sangguniang Panlungsod Member II Hon. LUIS CHITO S. ABEL


Trunk line Number

Email Address

LIGA NG MGA BARANGAY

President, Liga ng mga Barangay Hon. DALE GONZALO R. MALAPITAN


Trunk line Number

Email Address

HOUSE OF REPRESENTATIVE

First District Representative Hon. ENRICO R. ECHIVERRI

Telephone/ Fax Number 931 – 5001 (Congress)

Trunk line Number

Email Address

HOUSE OF REPRESENTATIVE

Second District Representative Hon. EDGAR R. ERICE


Trunk line Number

Email Address


207

NATIONAL GOVERNMENT OFFICES

BUREAU OF JAIL MANAGEMENT AND PENOLOGY

Jail Warden Atty. PAULINO H. MARENO JR.


Trunk line Number


BUREAU OF INTERNAL REVENUE

Revenue District Officer ALBINO M. GALANZA

Telephone/ Fax Number 364 – 7044, 365 – 3161, 367 – 2962, 366 – 4331

Trunk line Number

Email Address bir_gov.ph

BUREAU OF FIRE PROTECTION (Central Fire Station)

City Fire Marshall F/Chief Insp. ROEL JEREMY G. DIAZ

Telephone/ Fax Number 362 – 4037, 310 - 6527

Trunk line Number

Email Address

CITY PROSECUTOR’S OFFICE

Chief Hon. FERDINAND U. VALBUENA

Telephone/ Fax Number 336 – 5709, 324 – 5440 to 49 Local 322

Trunk line Number

Email Address

CIVIL SERVICE COMMISSION

Director II Dir. FE P. LACABA

Telephone/ Fax Number 931 – 7923, 931 – 8022, 781 – 5878, 2257

Trunk line Number

Email Address

COMMISSION ON AUDIT

City Auditor MAY R. ARBOLEDO

Telephone/ Fax Number 323 – 4911, 2242

Trunk line Number

Email Address

COMMISSION ON ELECTION (Second District)

Election Officer IV Atty. DINAH A. VALENCIA


Trunk line Number

Email Address


208

COMMISSION ON ELECTION (First District)

Election Officer IV Atty. FLORIANA O. DE GUIA


Trunk line Number

Email Address

COOPERATIVE DEVELOPMENT AUTHORITY

Regional Director Dir. NONIE HERNANDEZ


Trunk line Number

Email Address

DEPARTMENT OF PUBLIC WORKS AND HIGHWAYS

District Engineer Engr. MARLON B. CORREA


Trunk line Number

Email Address dpwh.gov.ph.com

DEPARTMENT OF TRADE AND INDUSTRY

Officer-in-charge MA. JOSEFA N. VILLARUEL


Trunk line Number


DEPARTMENT OF EDUCATION

School Supt. Ms. RITA T. RIDDLE


Trunk line Number


DEPARTMENT OF HEALTH

Secretary ENRIQUE T. ONA


Trunk line Number

Email Address

DEPARTMENT OF LABOR AND EMPLOYMENT

Secretary ROSALINDA BALDEZ


Trunk line Number

Email Address

DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT

Secretary COZARON “DINKY” J. SOLIMAN

Telephone/ Fax Number 931 – 8101 to 07

Trunk line Number

Email Address


209

DEPARTMENT OF THE INTERIOR AND LOCAL GOVERNMENT

City Government Atty. ANNALYN R. BALTAZAR


Trunk line Number


DEPARTMENT OF TOURISM

Secretary RAMON R. JIMENEZ


Trunk line Number

Email Address

DEPARTMENT OF TRANSPORTATION AND COMMUNICATION

Secretary JOSEPH EMILIO A. ABAYA


Trunk line Number

Email Address

GOVERNMENT SERVICE INSURANCE SYSTEM

Chairman DANIEL L. LACSON, JR.


Trunk line Number

Email Address

INTEGRATED BAR OF THE PHILIPPINES (CAMANAVA)

President Atty. JOJO VIJIGA


Trunk line Number

Email Address

LAND TRANSPORTATION OFFICE

Chief LIGAYA F. DELA CUESTA


Trunk line Number

Email Address

LAND TRANSPORTATION FRANCHISING AND REGULATORY BOARD

Chairman Atty. WINSTON M. GINEZ


Trunk line Number

Email Address

METROPOLITAN TRIAL COURT

Executive Judge Hon. ALMA CRISTINA B. COLLADO-LACORTE

Telephone/ Fax Number 324 – 5440 to 49 Local 216

Trunk line Number

Email Address


210

METROPOLITAN MANILA DEVELOPMENT AUTHORITY

Chairman FRANCISCO N. TOLENTINO


Trunk line Number

Email Address

NATIONAL BUREAU OF INVESTIGATION

Regional Director Atty. ELFREN L. MENESES, JR.

Telephone/ Fax Number 523 – 8231 to 38

Trunk line Number

Email Address

NATIONAL HOUSING AUTHORITY – Bagong Barrio

OIC, North Sector NCR Engr. JAUNCHO M. CORPUZ


Trunk line Number


NATIONAL HOUSING AUTHORITY – Bagong Silang

District Manager Engr. RAMON J. RESIDE


Trunk line Number

Email Address

NATIONAL HOUSING AUTHORITY – Dagat-Dagatan

OIC. District II NCR Ms. YOLANDA K. ABASTILLLAS


Trunk line Number

Email Address

NATIONAL POLICE COMMISSION

Director P/Inspector II HENRY F. ELNIDO


Trunk line Number

Email Address

NATIONAL STATISTICS OFFICE

Provincial Statistics Officer MA. FRANCIA NEPOMUCENO


Trunk line Number

Email Address

PAG-IBIG MUTUAL FUND

Branch Manager AMELIA L. TACANG

Telephone/ Fax Number 366 – 9480, 366 – 7943, 367 – 0718, 361 – 3389

Trunk line Number

Email Address


211

PAROLE AND PROBATION OFFICE

Chief Ms. EULALIA R. COLUMBRETIS

Telephone/ Fax Number 336 – 5709 Loc. 330

Trunk line Number

Email Address

PHILIPPINE NATIONAL POLICE

City Police Chief P/Sr. Supt. BARTOLOME R. BUSTAMANTE


Trunk line Number

Email Address

PHILIPPINE POSTAL CORPORATION

Post Master MARINO B. LONDON


Trunk line Number

Email Address

PHILIPPINE HEALTH INSURANCE CORPORATION

Service Office MICHAEL FUENTES


Trunk line Number

Email Address

PHILIPPINE NATIONAL RAILWAYS

General Manager Engr. JOSEPH ALLAN C. DILAY


Trunk line Number

Email Address

PUBLIC ATTORNEY’S OFFICE

District Public Attorney Atty. DAVIDSON T. SARMIENTO


Trunk line Number

Email Address

REGIONAL TRIAL COURT

Executive Judge Hon. ELENOR R. KWONG


Trunk line Number

Email Address

REGISTRY OF DEEDS

Chief Atty. DALISAY V. SACDALAN


Trunk line Number

Email Address


212

SOCIAL SECURITY SYSTEM

Branch Manager MILAGROS NAVA-CASUGA


Trunk line Number

Email Address sss.gov.ph

TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY

CAMANAVA Director Dir. MILAGROS LIWANAG


Trunk line Number


BARANGAY OFFICIALS

CALOOCAN CITY

BARANGAY 01

Barangay Captain CORNELIO B. BORJA


Address 153 La Torre St. Bisig ng Kabataan

Email Address

BARANGAY 02

Barangay Captain SANTIAGO P. GO


Address 32 Villa Maria St. Sangandaan

Email Address

BARANGAY 03

Barangay Captain MARIO M. CAJUCOM


Address 637 Villa Gutierrez St. Sangandaan

Email Address

BARANGAY 04

Barangay Captain MARICEL T. ENRILE

Telephone/ Fax Number 381 – 2123, 211- 3038

Address 41 Bisig ng Nayon St. Sangandaan

Email Address

BARANGAY 05

Barangay Captain RONALDO R. FERNANDO


Address 144, Gen. Geronimo cor. T. Bugallon St.

Email Address


213

BARANGAY 06

Barangay Captain CRISANTO R. AÑAS


Address 513 Julian Felipe St. Sangandaan

Email Address

BARANGAY 07

Barangay Captain DELFIN C. ZAMORA


Address 152 J. Ramos St.

Email Address

BARANGAY 08

Barangay Captain ERNESTO N. CUNANAN


Address 3772 Sinilyase Comp. Lapu-Lapu, Dagat-Dagatan

Email Address

BARANGAY 09

Barangay Captain LEANDRO M. BINUYA


Address 28 Plaridel St.

Email Address

BARANGAY 10

Barangay Captain JEROME L. SORIANO


Address 1495-C A. Mabini St.

Email Address

BARANGAY 11

Barangay Captain JACKIE M. CARLOS

Telephone/ Fax Number 425 – 2861, 401 – 1322, 09477852143

Address 127 Int. Lakas ng Mahirap St.

Email Address

BARANGAY 12

Barangay Captain ALFREDO P. DACLES


Address B33, LO8, Ph3, F1 Dagat-Dagatan

Email Address

BARANGAY 13

Barangay Captain EDGARDO G. REYES


Address 306 A. Bato St.

Email Address


214

BARANGAY 14

Barangay Captain ALEXANDER V. MANGASAR


Address B30 L13 F1 Dagat-Dagatan

Email Address

BARANGAY 15

Barangay Captain ENRIQUE G. SANTOS JR.


Address 365 A. Mabini St.

Email Address BARANGAY 16

Barangay Captain NAZARIO D. BALDOZA


Address 224 Libis Espina

Email Address

BARANGAY 17

Barangay Captain CARLOS T. CELESTINO


Address 155 P. Zamora St.

Email Address

BARANGAY 18

Barangay Captain EMMA MARIE F. GALUPE


Address Libis Nadurata St.

Email Address

BARANGAY 19

Barangay Captain MANUEL Z. SIMPAUCO


Address 116 Don Antonio St.

Email Address

BARANGAY 20

Barangay Captain ROSA R. JUSTO


Address 78 Libis Orkana

Email Address

BARANGAY 21

Barangay Captain JONATHAN RELLY D. MAPUE


Address 107 Sampalukan St.

Email Address


215

BARANGAY 22

Barangay Captain RICARDO J. BAGUS


Address 27 C-23 Road

Email Address

BARANGAY 23

Barangay Captain JULIAN OLIVER B. SALES


Address 48 Rosa St., Kabulusan 1

Email Address

BARANGAY 24

Barangay Captain NORLANDO F. DIVINA


Address 161 Mithi St., Sampalukan

Email Address

BARANGAY 25

Barangay Captain ROMMEL B. BALAGOT


Address 42 C. Name St.

Email Address

BARANGAY 26

Barangay Captain EDNA I. JOAQUIN


Address 25 Silangan St., Maypajo

Email Address

BARANGAY 27

Barangay Captain MELVIN B. RUFINO

Telephone/ Fax Number 285 – 1023, 288 – 2350, 288 – 2357, 09994057765

Address 148 Pateros St., Maypajo

Email Address

BARANGAY 28

Barangay Captain EDGAR S. GALGANA

Telephone/ Fax Number 09236698397, 09278581588

Address 24 Kapanalig St.

Email Address

BARANGAY 29

Barangay Captain JOHN REY DG. NADURATA


Address A. Mabini St.

Email Address


216

BARANGAY 30

Barangay Captain WILFREDO D. GAGARIN


Address 132 Dimasalang St., Maypajo

Email Address

BARANGAY 31

Barangay Captain JOSE M. MERCADO


Address 163 E. Castillo St., Maypajo

Email Address BARANGAY 32

Barangay Captain ALEJANDRO M. FERNANDEZ


Address 17 L. Lupa St., Maypajo

Email Address

BARANGAY 33

Barangay Captain PEPITO D. VALENTIN


Address 124 Int. 2, A. Mabini St., Maypajo

Email Address

BARANGAY 34

Barangay Captain ROSELLER N. ARCADIO


Address 123 B. Santos St. Isla San Juan, Maypajo

Email Address

BARANGAY 35

Barangay Captain ROGELIO M. MADALI


Address 3282 Sawata, Area 2, Maypajo

Email Address

BARANGAY 36

Barangay Captain ENRIQUE M. TALUB


Address 346 Raja Soliman St., Marulas

Email Address

BARANGAY 37

Barangay Captain REYNALDO T. MACABALO


Address 165 C. Name St., Marulas

Email Address


217

BARANGAY 38

Barangay Captain FRANCISCO G. SILVA


Address 286 Katipunan St., 2nd Avenue

Email Address

BARANGAY 39

Barangay Captain LODIMER S. CLAUDIO


Address 289 1st St., Grace Park

Email Address

BARANGAY 40

Barangay Captain ROLANDO T. HICBAN


Address 141-B 1st Avenue, Grace Park

Email Address

BARANGAY 41

Barangay Captain JOSE R. ALGER, JR.


Address 109 D. Alger St., 2nd Avenue, West Grace Park

Email Address

BARANGAY 42

Barangay Captain BENEDICT G. SALES


Address 35 C. Cordero St., 2nd Avenue

Email Address

BARANGAY 43

Barangay Captain BENITO A. CABRERA


Address 123 A. Bustamante St., 2nd Ave. West Grace Park

Email Address

BARANGAY 44

Barangay Captain MARC MERVILLE T. OROZCO


Address 330 P. Sevilla St., 3rd Avenue

Email Address

BARANGAY 45

Barangay Captain CLARITA P. RUZ


Address 60 C. F. Roxas St., 4th Avenue, West Grace Park

Email Address


218

BARANGAY 46

Barangay Captain FERDINAND S. OROZCO


Address 305 3rd Avenue cor. L. Nadurata St., Grace Park

Email Address

BARANGAY 47

Barangay Captain MANSUETO F. CUNANAN


Address 229 F. Roxas St., 4th Avenue, West Grace Park

Email Address

BARANGAY 48

Barangay Captain WILFREDO M. CAMUS


Address 60 4th Avenue, West Grace Park

Email Address

BARANGAY 49

Barangay Captain MARILYN M. SALONGA


Address 500 Int. 36 5th Avenue, Grace Park

Email Address

BARANGAY 50

Barangay Captain GERARDO B. CASTILLO


Address 19 Libis Nadurata, 5th Avenue, Grace Park

Email Address

BARANGAY 51

Barangay Captain RAY ANTHONY L. JOSE


Address F. Roxas, 5th Avenue, West Grace Park

Email Address

BARANGAY 52

Barangay Captain CHRISTOPHER C. AYAG


Address 196 H. Briones St., Caloocan City

Email Address

BARANGAY 53

Barangay Captain BERNARDO C. GO


Address 70 6th Avenue, West Grace Park

Email Address


219

BARANGAY 54

Barangay Captain IVY G. DOLOSO


Address 230 7th Avenue

Email Address

BARANGAY 55

Barangay Captain DARIUS C. ESTOQUIA


Address 255 – F P. Sevilla St., 6th Avenue

Email Address

BARANGAY 56

Barangay Captain ALLAN M. SORIANO


Address 8 West 7th Avenue, Grace Park

Email Address

BARANGAY 57

Barangay Captain NICANAOR M. BARBADO


Address 131 L. Nadurata, St. 8th Avenue

Email Address

BARANGAY 58

Barangay Captain JOSE LEOMAR V. RAMINEZ


Address 312 F Roxas St., 7th Ave. Grace Park

Email Address

BARANGAY 59

Barangay Captain ALMARIO C. DIWA


Address 23 8th Ave. cor. I Diwa St.

Email Address

BARANGAY 60

Barangay Captain ZOILO LUIS P. BAUTISTA


Address 189 L. Nadurata St., 10th Avenue

Email Address

BARANGAY 61

Barangay Captain REMIGIO B. BANGSIL SR.


Address 195 Del Mundo St., 10th Avenue

Email Address


220

BARANGAY 62

Barangay Captain EMMANUEL L. CALMA


Address 312 Del Mundo St., 10th Avenue

Email Address

BARANGAY 63

Barangay Captain ERLINDA R. GONZAGA


Address 139 9th Ave., West Grace Park

Email Address

BARANGAY 64

Barangay Captain DOMINADOR G. BANDONG


Address 58 M. Hizon St.

Email Address

BARANGAY 65 ISAIAS C. ARRIETA

Barangay Captain 361 – 2668, 330 – 7747

Telephone/ Fax Number 9B Vibora St. 10th Avenue

Address

Email Address

BARANGAY 66

Barangay Captain FERDINAND S. LAPIRA


Address 106M Stotsenburg St. 10th Avenue

Email Address

BARANGAY 67

Barangay Captain VERGEL J. DEVERA


Address 369 P. Sevilla St. 10th Avenue

Email Address

BARANGAY 68

Barangay Captain JERRBOY L. MAURICIO


Address 183 A. Del Mundo St. 11th Avenue

Email Address

BARANGAY 69

Barangay Captain ROBERTO C. LURES


Address 106 Baltazar St. 10th Avenue

Email Address


221

BARANGAY 70

Barangay Captain 366 – 0112, 09491285500

Telephone/ Fax Number 36 Esguerra St.

Address

Email Address

BARANGAY 71

Barangay Captain JUNER T. SALVADOR


Address 103 Francisco St. 10th Avenue

Email Address

BARANGAY 72

Barangay Captain JOSELITO S. CALAPATI


Address 39 Victory Liner Compound

Email Address

BARANGAY 73

Barangay Captain JOVENCIO T. LLENA

Telephone/ Fax Number 984 – 5846, 442-8591, 09158544160

Address 618 PNR Compound Samson Road

Email Address

BARANGAY 74

Barangay Captain ROMANO G. CARPIO


Address 186 Samson Road

Email Address

BARANGAY 75

Barangay Captain AUGUSTO G. NADAL


Address 11 Francisco St.

Email Address

BARANGAY 78

Barangay Captain JOSE PIERINO M. NICOLAS


Address 139 P. Valenzuela St.

Email Address

BARANGAY 77

Barangay Captain RODRIGO B. DEGUITO


Address 27 Caimito St., Monumento

Email Address


222

BARANGAY 78

Barangay Captain JOSE PIERINO M. NICOLAS


Address 139 P. Valenzuela St.

Email Address

BARANGAY 79

Barangay Captain EMMANUEL V. CRUZ


Address 79 Nangka Road

Email Address

BARANGAY 80

Barangay Captain ALFREDO L. ROQUE


Address 27 Greece Tech University Hills Subd. Samson Rd.

Email Address

BARANGAY 81

Barangay Captain JOSE BAYANI Q. CORONEL


Address 18 Atimoya St.

Email Address

BARANGAY 82

Barangay Captain LOIDA S. ALCEDO


Address 159 Gen. Tinio St.

Email Address

BARANGAY 83

Barangay Captain RICHARD H. AQUINO


Address 138 Guadalupe St. Morning Breeze Subdivision

Email Address

BARANGAY 84

Barangay Captain LAMBERTA A. BINUYA


Address 142 Asuncion St., Morning Breeze Subdivision

Email Address

BARANGAY 85

Barangay Captain JESUS BENJAMIN C. PLATA


Address 15 Concepcion St. Morning Breeze Subdivision

Email Address


223

BARANGAY 86

Barangay Captain BERNARD C. YUSON


Address 406 EDSA

Email Address

BARANGAY 87

Barangay Captain EDGAR ANTHONY M. OCAMPO


Address 55 William Shaw St., cor. A. De Jesus St.

Email Address

BARANGAY 88

Barangay Captain JEROME M. GERONIMO


Address 729 Tolentino St.

Email Address

BARANGAY 89

Barangay Captain CIPRIANO C. POZON JR.


Address 132 6th St., 11th Avenue

Email Address

BARANGAY 90

Barangay Captain WALTER S. ABEL


Address 224 Ma. Clara St., 11th Ave., Grace Park

Email Address

BARANGAY 91

Barangay Captain ALBERT P. BAÑEZ


Address 292 10th Avenue

Email Address

BARANGAY 92

Barangay Captain RICARDO C. GARCIA


Address 127 9th St. 12th Ave., East Grace Park

Email Address

BARANGAY 93

Barangay Captain MELQUIADES S. BONIFACIO, JR.


Address 93-C 10th St., 11th Ave., East Grace Park

Email Address


224

BARANGAY 94

Barangay Captain LYDIA A. MESINA


Address 136 P. Jacinto St.

Email Address

BARANGAY 95

Barangay Captain GRICELDA G. ISMAEL


Address 184 Bo. Pacinta St., 12th Avenue

Email Address

BARANGAY 96

Barangay Captain MARITES C. CUNANAN


Address 182-A Cruz St., 12th Avenue

Email Address

BARANGAY 97

Barangay Captain RICHARD B. AQUINO


Address 68 Ilang-ilang St., 11th Avenue

Email Address

BARANGAY 98

Barangay Captain ALMA U. MASANGCAY


Address 44 Meleguas St. 11th Avenue

Email Address

BARANGAY 99

Barangay Captain NOEL B. ZAMBRANO


Address 306 Dorotea Road, Balintawak

Email Address

BARANGAY 100

Barangay Captain RAUL R. SANAO


Address 31 J. Salas St., 11th Avenue

Email Address

BARANGAY 101

Barangay Captain MACARIO V. FERROLINO JR.


Address 207 Adalia St., 10th Avenue

Email Address


225

BARANGAY 102

Barangay Captain LEOPOLDO C. MANALILI


Address Unit 223 Bliss, 9th Ave. Extension

Email Address

BARANGAY 103

Barangay Captain ALFREDO H. ANG, JR.


Address 35 7th St., 9th Ave. East Grace Park

Email Address

BARANGAY 104

Barangay Captain JOSEPH A. ATANACIO


Address 152 6th St., 8th Avenue

Email Address

BARANGAY 105

Barangay Captain FLORDELIZA P. GERSABA


Address 608 Int. 7th Ave., East Grace Park

Email Address

BARANGAY 106

Barangay Captain FRANCISCO F. GUEVARRA


Address 152 M.H. del Pilar St., 9th Ave., East Grace Park

Email Address

BARANGAY 107

Barangay Captain ELEAZER G. DELFIN


Address 141 2nd St. 9th Ave., Grace Park

Email Address

BARANGAY 108

Barangay Captain ROWENA S. CABAL


Address 91 4th St. 8th Ave., Grace Park

Email Address

BARANGAY 109

Barangay Captain DOMINGO ADEC C. NOTARIO


Address 182 8th Ave., Grace Park

Email Address


226

BARANGAY 110

Barangay Captain ROMMEL Z. TULAGAN


Address 224 Ma. Clara St., 6th Ave. East Grace Park

Email Address

BARANGAY 111

Barangay Captain REYNALDO M. TUBERA


Address 133-A Mabalacat St., 6th Avenue

Email Address

BARANGAY 112

Barangay Captain PACIFICO P. CORPUZ


Address 563 Mabalacat St., 6th Avenue

Email Address

BARANGAY 113

Barangay Captain ARMANDO M. ESTOESTA


Address 236 Ma. Clara St. 5th Ave., Grace Park

Email Address

BARANGAY 114

Barangay Captain ARTURO T. MANABAT


Address 91 Josefina St., 6th Ave., East Grace Park

Email Address

BARANGAY 115

Barangay Captain RODEL D. ROBLES


Address 75 Dao St. 6th Ave., Grace Park

Email Address

BARANGAY 116

Barangay Captain ELISEO B. DE LEON


Address 13 5th St. 6th Ave., Grace Park

Email Address

BARANGAY 117

Barangay Captain NARCISCO S. VILLARAMA

Telephone/ Fax Number 366 – 6136, 09208760900, 09327629450

Address 197 Ma. Clara St. 5th Ave. Grace Park

Email Address


227

BARANGAY 118

Barangay Captain PROLLY B. BOLO


Address 317 BMBA Comp. 5th Ave. Grace Park

Email Address

BARANGAY 119

Barangay Captain DONATO B. MAGAT


Address 159-D Ma. Clara St. 3rd Ave. Grace Park

Email Address

BARANGAY 120

Barangay Captain ANTONIO O. DURAN


Address 61 Ma. Clara St. 2nd Ave., Grace Park

Email Address

BARANGAY 121

Barangay Captain LINALYN D, GABRIDO


Address 575 Bataan St. 7th Ave., East Grace Park

Email Address

BARANGAY 122

Barangay Captain CARMELITA M. OLIVA


Address 47 Bataan St., 7th Ave., East Grace Park

Email Address

BARANGAY 123

Barangay Captain MELVIE LOUIE T. MANALAYSAY


Address 101 6th St., 7th Ave., East Grace Park

Email Address

BARANGAY 124

Barangay Captain ROLDOLFO Q. GARCIA


Address 112 Quezon St., 6th Avenue

Email Address

BARANGAY 125

Barangay Captain JAIME S. SANCHEZ


Address 116 Tahimik St. Banal

Email Address


228

BARANGAY 126

Barangay Captain ROBERTO A. SARMIENTO


Address 116 Tahimik St., 6th Ave., Barrio San Jose

Email Address

BARANGAY 127

Barangay Captain ROBERT LEE N. VITUG


Address 7-A Dome St., Barrio San Jose

Email Address

BARANGAY 128

Barangay Captain RONALD G. ROMERO


Address 582 Tagaytay St. Barrio San Jose

Email Address

BARANGAY 129

Barangay Captain ROMUALDO A. REYES


Address 132 Benghagan St., Caloocan City

Email Address

BARANGAY 130

Barangay Captain WILMILSON D. AMOYO


Address 64 Agudo St., Barrio San Jose

Email Address

BARANGAY 131

Barangay Captain JOEL L. LOPEZ


Address 44n Tagaytay St., Barrio San Jose

Email Address

BARANGAY 132

Barangay Captain DANILO R. CARALDE JR.


Address 83 Gen. Concepcion St., Bagong Barrio

Email Address

BARANGAY 133

Barangay Captain EDMUNDO C. CO


Address 177 Int. 1 Repolyo Alley, Bagong Barrio

Email Address


229

BARANGAY 134

Barangay Captain DWIGHT L. MANCE


Address 44n Tagaytay St., Barrio San Jose

Email Address

BARANGAY 135

Barangay Captain LUZMINDA G. RAMAT


Address 314 EDSA cor. D. Arellano St.

Email Address

BARANGAY 136

Barangay Captain DORECO C. NOPAL


Address 33 E Tandang Sora St.

Email Address

BARANGAY 137

Barangay Captain DALE GONZALO R. MALAPITAN


Address 165 Tandang Sora St.

Email Address

BARANGAY 138

Barangay Captain EDUARDO. BADE


Address 21 G. De Jesus St., Bagong Barrio

Email Address

BARANGAY 139

Barangay Captain MICHAEL R. BRIVA



Email Address

BARANGAY 140

Barangay Captain TEODORO O. MORA, JR.


Address 48 Malolos Ave., Bagong Barrio

Email Address

BARANGAY 141

Barangay Captain ROMEO P. VALEMZUELA, SR.


Address 16 Zapote St., Bagong Barrio

Email Address


230

BARANGAY 142

Barangay Captain CHIRSTINE O. BIAGTAS


Address 19-C Mansanas St., Bagong Barrio

Email Address

BARANGAY 143

Barangay Captain GERARDO R. APOSTOL



Email Address

BARANGAY 144

Barangay Captain MANOLITO R. PASCUAL


Address 159-A Gen. Evangelista St. Bagong Barrio

Email Address

BARANGAY 145

Barangay Captain LEOPOLDO A. CAGAOAN


Address 185 Gen. Tirona St., Bagong Barrio

Email Address

BARANGAY 146

Barangay Captain TOMASITA S. LIM



Email Address

BARANGAY 147

Barangay Captain LUZ J. MABAYO


Address 96 Banal St., Bagong Barrio

Email Address

BARANGAY 148

Barangay Captain HERNANI R. DE JOSE


Address 169 Macopa St. Bagong Barrio

Email Address

BARANGAY 149

Barangay Captain DANTE A. ABUDA


Address 12 Reparo St. Bagong Barrio

Email Address


231

BARANGAY 150

Barangay Captain ROMYR S. TAN



Email Address

BARANGAY 151

Barangay Captain DOUGLAS C. DILAO


Address 8 Milagros Ext., Bagong Barrio

Email Address

BARANGAY 152

Barangay Captain CATALINO D. PETILLA


Address 168 Perta St. Bagong Barrio

Email Address

BARANGAY 153

Barangay Captain APOLLO M. CASTRO


Address 4 Macaneneng St., Bagong Barrio

Email Address

BARANGAY 154

Barangay Captain NICANOR P. REPOLLO


Address 200 Raminad St., Bagong Barrio

Email Address

BARANGAY 155

Barangay Captain MERCY L. REYES


Address 60 Rosario St., Bagong Barrio

Email Address

BARANGAY 156

Barangay Captain NAPOLEON R. ADVIENTO


Address 185 Doce – 36 St., East Bagong Barrio

Email Address

BARANGAY 157

Barangay Captain WILFREDO T. MAÑACOP


Address 84 Tieremas St. Bagong Barrio

Email Address


232

BARANGAY 158

Barangay Captain JOSE C. SICUANA JR.


Address 17 Baesa Road

Email Address

BARANGAY 159

Barangay Captain MYRNA U. LABING-ISA

Telephone/ Fax Number 330 – 4098, 362 -5619, 09196042057

Address 251 New Bayanihan St., Baesa

Email Address

BARANGAY 160

Barangay Captain RICARDO L. IGNACIO


Address 526 Prudencio St., Rubyville Subd., Baesa

Email Address

BARANGAY 161

Barangay Captain TIMOTEO G. GAJUDO


Address 258 Ananias St. Reparo St. Baesa

Email Address

BARANGAY 162

Barangay Captain GRACIANO D. RIVERA


Address 162 Cleofas St., Bartolome Comp., Sta. Quiteria

Email Address

BARANGAY 163

Barangay Captain RAFAEL C. CLEOFAS


Address Sta. Quiteria

Email Address

BARANGAY 164

Barangay Captain MILA J. UY


Address 13 Road 11 GSIS Hills, Talipapa

Email Address

BARANGAY 165

Barangay Captain GERARDO G. SANTIAGO


Address L22 Gemini St. C. G., Bagbaguin

Email Address


233

BARANGAY 166

Barangay Captain ONOFRE A. DELOS SANTOS


Address 714 Gen Luis, Kaybiga

Email Address

BARANGAY 167

Barangay Captain ROMEO F. MATIAS


Address 773 Llano Road B

Email Address

BARANGAY 168

Barangay Captain DIONISIO M. DOMINGO


Address 143 Deparo Road

Email Address

BARANGAY 169

Barangay Captain RUBEN N. GATCHALIAN


Address 11 Ninang Gemma St., BF Homes

Email Address

BARANGAY 170

Barangay Captain CRISOSTOMO R. CONTRERAS


Address BO3, L26, Emma St., Cefels Park Subd., Deparo

Email Address

BARANGAY 171

Barangay Captain ROMEO I. RIVERA


Address 1739 Ugnayan, Saranay, Bagumbong

Email Address

BARANGAY 172

Barangay Captain JAIME B. BARBARA


Address 14 Garnet St., Merry Homes II B

Email Address

BARANGAY 173

Barangay Captain ISAGANI A. ARAGDON SR.


Address P1 B18 L19 Quorum St., Senate Village

Email Address


234

BARANGAY 174

Barangay Captain ENRIQUE SJ. BUNAGS


Address 1459 Area B, Camarin

Email Address

BARANGAY 175

Barangay Captain RUBEN Z. DELA CRUZ


Address 664 Area A, Camarin

Email Address

BARANGAY 176

Barangay Captain JOEL S. BACOLOD


Address Ph-2, Pkg1, Blk24, Lot7, Bagong Silang

Email Address

BARANGAY 177

Barangay Captain DONATA D.G. JARITO


Address Ph-2, Pkg1, Blk24, Lot 7, Bagong Silang

Email Address

BARANGAY 178

Barangay Captain EDITHA B. LABASBAS


Address 331 M. Aquino St., Sto Niño, Camarin Area

Email Address

BARANGAY 179

Barangay Captain MARLON P. PALMERE


Address B2E Lot10 Dela Costa Homes

Email Address

BARANGAY 180

Barangay Captain INOCENCIO V. VALLES III


Address 567 Miramonte Parks Subd.

Email Address

BARANGAY 181

Barangay Captain LUCY FABULAR


Address 20 Araneta Ave., Pangarap Village

Email Address


235

BARANGAY 182

Barangay Captain ROWEL E. BRIN


Address 3 Banaba St., Pangarap Village

Email Address

BARANGAY 183

Barangay Captain MICHAEL T. PUNONGBAYAN


Address Blk 10 Lot 5 Mountain High Subd.

Email Address

BARANGAY 184

Barangay Captain ROMEO S. RAQUEDAN


Address 504 P. Eusebio St., Banker Village II

Email Address

BARANGAY 185

Barangay Captain RODOLFO D. OLIVA


Address 504 P. Eusebio St., Banker II

Email Address

BARANGAY 186

Barangay Captain JESUS M. BASMAYOR


Address 1403 Ignatius St., Barracks Tala

Email Address

BARANGAY 187

Barangay Captain FERDINAND E. MARCOS


Address 200 B. Sto. Niño, Tala

Email Address

BARANGAY 188

Barangay Captain EDRES R. DOMATO


Address P12 B54 L7 Tala

Email Address