Calling Voyager: Interface Design for NASA’s Deep Space Network

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  • Calling Voyager User Experience Design for NASA’s Deep Space Network © 2017 California Institute of Technology. Government sponsorship acknowledged. @shodoshan
  • Once I thought I knew a lot. Then I was sure I knew a little. Now, I know that I know nothing. -Private Dowding
  • Setting the Scene What is the DSN? 
 WHO is the DSN? Change is inevitable Designing for change: What didn’t work Designing for change: What worked What we’re planning
  • Setting the Scene What is the DSN? 
 WHO is the DSN? Change is inevitable Designing for change: What didn’t work Designing for change: What worked What we’re planning
  • An Intriguing Design Challenge Old and new technologies combined 60 years of history Designs need to last 20 years 40 years of human habit
  • https://www.nasa.gov/mission_pages/juno/images/index.html https://www.nasa.gov/mission_pages/apollo/apollo11.html https://www.nasa.gov/mission_pages/cassini/images/index.html
  • Getting On With It What is the DSN? 
 WHO is the DSN? Change is inevitable Designing for change: What didn’t work Designing for change: What worked What we’re planning
  • Operator Persona Mostly male Mostly older Highly technical – but not IT people Highly educated – 40 years ago
  • Situation Awareness
  • The Good Old Days
  • Three Cultures
  • *Dramatic Music* What is the DSN? 
 WHO is the DSN? Change is inevitable Designing for change: What didn’t work Designing for change: What worked What we’re planning Photo credit: http://www.michaelmedved.com/column/dems-gloom-may-seal-their-doom/ Photo credit: https://hoopsonvs.blogspot.com/2015/08/the-end-is-nigh.html
  • Photo credit: https://www.videoblocks.com/video/earth-from-space-showing-sunrise-over-the-americas-elements-of-this-render-furnished-by-nasa-wjva9qd
  • Three Links Per Operator + + =HARD
  • Three Links Per Operator + + =MUCH HARDER
  • Three Links Per Operator + + = the wild, wild west
  • Charge Boldly Forward What is the DSN? 
 WHO is the DSN? Change is inevitable Designing for change: What didn’t work Designing for change: What worked What we’re planning Photo credit: https://www.askideas.com/baby-girl-making-angry-face-funny-image/
  • How to Incite Revolution Big changes with no user research Drastic changes without good reason Changes with good reason that are too drastic. “User Acceptance Testing”
  • Embrace the “slow blink” What is the DSN? 
 WHO is the DSN? Change is inevitable Designing for change: What didn’t work Designing for change: What worked What we’re planning
  • Evolution, Not Revolution Involve early, involve often Build trust Iterations Slow and steady wins the race … plus these techniques:
  • #ProTip 1: Observations Watch them do what they do, where they do it. Observe normal and non-normal situations Watch, don’t get involved Take notes; ask questions later
  • #ProTip 2: Experiential Research Do. The. Thing.
  • #ProTip 3: Paper Prototypes They’re cheap They’re quick They’ll get you 80% of the way there
  • #ProTip 4: Participatory Design Directional, not prescriptive Great for hierarchy of info Great for seeing how they think
  • #ProTip 5: Paper Dolls
  • #ProTip 6: “What changed” Tests
  • #ProTip 7: Cultivate Ambassadors Make friends with your users Not just the happy ones Close the loop when they give you feedback
  • #ProTip 8: Banana Bread I’m just sayin’
  • The Future of Deep Space Ops What is the DSN? 
 WHO is the DSN? Change is inevitable Designing for change: What didn’t work Designing for change: What worked What we’re planning
  • How Far Can We Evolve? Modern technologies – but not too modern Automation PR and Goodwill Training Photo credit: https://mars.nasa.gov/news/a-mixed-reality-trip-to-mars/ Photo credit: http://bit.ly/2ENkJDy
  • Your Turn Questions? Thank you! @shodoshan Krys.Blackwood@jpl.nasa.gov Want More? DSN: deepspace.jpl.nasa.gov Human Interfaces Group: hi.jpl.nasa.gov

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