calldesk19.com contact center software
DESCRIPTION
CallDesk19 is effective and reliable software for contact center and provide complete solution for customer acquisition, retention & management. It is a integrated software means its provide many features to boost your business sales and productivity like CTI (Computer telephony integration system), CRM (Customer relationship management),ACD (Automatic Call Distributor), IVR (Interactive Voice Response System) & Automatic Dialler system. It is product of Pel softlabs Pvt. Ltd.TRANSCRIPT
CallDesk19
- Pel Softlabs Pvt. Ltdhttp://CallDesk19.com
Smart Solution Software for Contact Center -
CallDesk19
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- Pel Softlabs Pvt. Ltdhttp://CallDesk19.com
About Us
CallDesk19 Features
CallDesk19 Structure
Computer telephony integration system
Customer relationship management
Automatic Call Distributor
Dialler
Interactive Voice Response System
CallDesk19 Advantage & Benefits
Contact Us
CallDesk19 – About us
- Pel Softlabs Pvt. Ltdhttp://CallDesk19.com
CallDesk19 is a customer interaction management system, unifiedinto contact center environment CTI program integrated withCRM that consolidated all applications into one user friendlyprogram. CallDesk19 helps you deliver customer experience thatbolster their trust for your company and improve businessoutcomes.
CallDesk19 – Features
- Pel Softlabs Pvt. Ltdhttp://CallDesk19.com
CallDesk19 is a fully automated system with a pile of features, we arehighlighting some of them below:
1. Access Control : callDesk19 gives you liberty to bifurcate your systemarchitect into several levels of user authenticity and access control.Contactagents can make inbound, outbound calls and simultaneously they cancreate, maintain and use the customer records for support and acquisitionwithout any hassle.
2. Screen POP : Screen pop gives you push notifications about the new callernumber, details about the caller and much more. Screen pop also allowsagents to call directly.
CallDesk19 – Software solution for Contact Center
- Pel Softlabs Pvt. Ltdhttp://CallDesk19.com
3. Administrative console, centralized management and control:callDesk19 provides a separate console for administrators to manage all thesystem from a central unit. Admin has the total control on the system and theprivilege settings can further be bifurcated as per the requirements.
4. User friendly interface:callDesk19 gives you an user friendly interface so that the end users don’tneed to be a geek. Simple search, easy navigation and one-click calling is whatyou get with callDesk19.
5. Security:callDesk19 is a completely secure system. It has different levels of permissionso that an operator can access only what he is authentic to use which helpsyour organization to keep the data safe and protected.
CallDesk19 – Software Structure
- Pel Softlabs Pvt. Ltdhttp://CallDesk19.com
Computer telephony integration
system
Customer relationship management
Automatic Call Distributor
Interactive Voice Response System
Dialler
CallDesk19 – Computer TelephonyIntegration System (CTI)
- Pel Softlabs Pvt. Ltdhttp://CallDesk19.com
Computer telephony integration or CTI, is a common name for the technologythat allows interactions of a telephone and a computer to be integrated orcoordinated.
CallDesk19 – Customer Relationship Management (CRM)
- Pel Softlabs Pvt. Ltdhttp://CallDesk19.com
Customer relationship management(CRM) is a system for managing acompany’s interactions with currentand future customers. It involvesusing technology to organize,automate and synchronize sales,marketing, customer service, andtechnical support.
Know Your Customer to IncreaseBusiness sales and Productivity withus.
CallDesk19 – Automatic Call Distributor (ACD)
- Pel Softlabs Pvt. Ltdhttp://CallDesk19.com
Automatic Call Distributor orACD is an intelligentapplication in callDesk19which gives you inboundautomatic call distributionrouting according tocustomer needs, type andagent set skills.
CallDesk19 – Dialler
- Pel Softlabs Pvt. Ltdhttp://CallDesk19.com
CallDesk19 gives you freedom from manual dialing, costly dropped calls and stayengaged with lead conversations that boosts your sales. So, callDesk19 outbounddialler helps you increase productivity and raise customer satisfaction.
Dialler Type:
Preview Dialler
Progressive Dialler
Predictive Dialler
CallDesk19 – Interactive Voice Response System (IVR)
- Pel Softlabs Pvt. Ltdhttp://CallDesk19.com
Contact centers requires a flexible technology to simplify the interaction withcallers to boost up the business processes. callDesk19 IVR System is a solution toautomate the contact with callers and route the customers to their requiredsupport.
CallDesk19 – Advantage & Benefits
- Pel Softlabs Pvt. Ltdhttp://CallDesk19.com
Modular, Scalable & Reliable
Personalized & effective interaction that gives a worthwhile experience to thecustomer
Fulfillment of inbound, outbound, blended & multimedia contact managementrequirements
Promotes Customer Retention & helps in future sale
Provides quality service experience for all customers
Maximize productivity & improve agent efficiency
Minimize Operating Costs
CallDesk19 – Contact US
- Pel Softlabs Pvt. Ltdhttp://CallDesk19.com
Office AddressWZ 14A first floor, Bodella Village, Vikas Puri, New Delhi-110018
Phone+91 1145 72 8900, +91 9718096781
Email [email protected]
CallDesk19
- Pel Softlabs Pvt. Ltdhttp://CallDesk19.com