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Section 2: Call Charges & Exchange Line ServicesPart 6: Freefone 0800, BT 0845, BT 0870, BT 0844 and 0871,...

Section 2:Part 6: PAGE 1

Subpart 4:No Longer Available for New Service

Call Charges Reduction for Basic Service - Not Available to New Customers.

CALL CHARGES FOR 08 NUMBERS

Ofcom may introduce changes in regulation which will affect call charges to 08 numbers. This may result in changes to Call Charges and other changes to terms and conditions.

0845 CHANGES

CALL CHARGES FOR 0845 NUMBERS

Ofcom may introduce a change in regulation which will affect call charges to 0845 numbers. This may result in changes to Call Charges and other changes to terms and conditions

0870 CHANGES

CALL PAYMENTS AND CALL CHARGES FOR 0870 NUMBERS - IMPORTANT CHANGES IN 2009

(i) Subject to paragraph (ii) below, where calls are being made to the 0870 number(s) on and after the 1st February 2008, the Customer will continue to receive Call Payments, ifapplicable, at the rate in force prior to the 1st February 2008 and will not be required to pay call charges.

(ii) Ofcom's implementation of a change in regulation on 1st August 2009 affects call charges to 0870 numbers. From this date, Call Payments are withdrawn and Call Chargesapply. Other changes to terms and conditions apply. Please refer to the relevant sub parts of this Part for details.

Contracts Entered into before the 19th January 2007 which include the 0870 Number Range

In the event that Ofcom introduces changes in regulation in 2009 which result in BT charging callers to 0870 the equivalent of the national geographic rate (national rate calls tonumbers starting 01 or 02), the following will apply from the date the change in regulation takes effect (the “Effective Date”):

(i) BT will cease paying Call Payments against 0870 numbers and the Customer will be liable to pay call charges. Details of call charges that will apply have been or will besupplied in writing to the Customer prior to the Effective Date.

(ii) Customers who elect to move to a new contract with BT for a new number in the 0800, 0808, 0844, 0871 or 03 ranges will not be liable to pay early termination orunderachievement charges if the new contract is entered into prior to the Effective Date.

In the event of any conflict with other paragraphs in this sub-part, paragraphs (i) and (ii) above will take precedence.

Call charges on Options 100 (Business Builder), 101 (Business Builder) and 102 (Business Builder), Freefone/BT 0845, 105, 110 (3 year contract), 121, 123, 125, 125HV and BTReward which do not use Advanced Features or Intelligent Contact Management i.e. Basic Service will be subject to the following call charge reductions as set out below. Where acharge is shown as nil, 0 or free, no reduction applies. Options 110 (3 year contract), 121, 123 and 125 are no longer available for new supply from 19 April 2001.

BT Price List



Basic ServiceReduction in Call Charges Charge

Exc VAT Inc VAT

p pOptions 100/101/102 (Business Builder)

- per minute (or part thereof) for each charge rate period 1.000 1.201

Options 105, 110 (3 year contract), 121, 123, 125 (including 125HV) and BT Reward - Options 110 (3 year contract), 121, 123 and 125 no longer available fornew supply from 19.04.2001.

- per second (or part thereof) with a minimum call duration of 45 seconds with effect from 7th June 2008 unless otherwise stated on the order form. 0.016 0.020

Options No Longer Available for New Service

Option Fees

Option Fee

Exc VAT Inc VAT

£(pq) £(pq)Option 100 (Business Builder), 101 (Business Builder) and 102 (Business Builder) 39.97 47.97

Option 102 (Business Builder) - Deliver to Mobile 39.97 47.97

Option 102 (Business Builder) - Autodivert Package 60.97 73.17

Inbound Business Builder Opt102 (PSTN & Mobile). 39.97 47.97

Call Charges - No Longer Available for New Service.

Calls to Mobile Phones

The Call Charges or Call Payments shown in this Part are, unless otherwise stated, the standard Call Charges applicable for Calls delivered to a PSTN/ISDN number, where thePSTN/ISDN call would be charged at BT 0870 rate or below. If a Customer nominates a Deliver To Number (DTN) which would be charged at rates applicable to fm1-17chargebands then Calls to those numbers will be charged at the following rates regardless of the Customer's Freefone, BT 0845, BT 0870 or BT Contactcall 0844 and 0871 option.Reductions for Basic Service (where appropriate) and supplements for Advanced Features provided under Scheme 1 apply.

BT Price List



Day Evening Weekend

Exc VAT IncVAT Exc VAT IncVAT Exc VAT IncVAT

p p p p p pCharges per minute, charged per second (minimum duration 45 seconds with effect from the

7th June 2008 unless otherwise stated on the order form.)

.

Calls to mobile phones 22.98 27.577 18.90 22.681 11.10 13.321

Call Charges

Calls are charged per minute or part.

Freefone Calls BT 0845 Calls

Cheap Daytime Cheap Daytime

Exc VAT Inc VAT Exc VAT Inc VAT Exc VAT Inc VAT Exc VAT Inc VAT

p p p p p p p pOption 100 (BUSINESS BUILDER), and option 101 (BUSINESS BUILDER) & OPTION 102(BUSINESS BUILDER):

-Cumulative Paid duration (minutes per month)

-0 - 180 nil nil nil nil nil nil nil nil

-181+ 10.50 12.600 10.50 12.600 8.50 10.201 8.50 10.201

Option 102 (BUSINESS BUILDER) - autodivert package (no per minute supplements for usingAdvanced Features apply)


-0 - 180 nil nil nil nil nil nil nil nil

-181+ 11.50 13.801 11.50 13.801 9.50 11.401 9.50 11.401


BT Price List



Freefone Calls

Day Evening Weekend


p p p p p pOption 102 (BUSINESS BUILDER) - autodivert package where one or more numbers is to a mobile phone


-First 60 Minutes nil nil nil nil nil nil

-Calls to UK PSTN/ISDN Numbers 61+ 11.50 13.801 11.50 13.801 11.50 13.801

-Calls to Mobile Numbers 61+ 24.00 28.800 19.92 23.904 12.12 14.545

Option 102 (BUSINESS BUILDER) calls routed via a basic translation directly to a mobile phone number (no furtherreductions for basic service apply)



-61+ 22.02 26.425 17.94 21.529 10.14 12.169


BT 0845 Calls

Day Evening Weekend


p p p p p pOption 102 (BUSINESS BUILDER) - autodivert package where one or more numbers is to a mobile phone



-Calls to UK PSTN/ISDN Numbers 61+ 9.50 11.401 9.50 11.401 9.50 11.401

-Calls to Mobile Numbers 61+ 24.00 28.800 19.92 23.904 12.12 14.545

Option 102 (BUSINESS BUILDER) calls routed via a basic translation directly to a mobile phone number (no furtherreductions for basic service apply)



BT Price List



BT 0845 Calls

Day Evening Weekend


p p p p p p-61+ 22.02 26.425 17.94 21.529 10.14 12.169

Option 100 (BT 0870) is also available to BT 0870 customers..A Call Charge will apply. There is no Option fee charged to the customer by BT.

BT Price List



Option 103 - BT 0870 and BT 0871

Option 103 and its variants (including 3 Year contract, and BT 0870 in the TSC - see below)cannot be used with Advanced Service Scheme 1.

Option 103 is charged per second, with no minimum duration. Inbound call charges will be rounded up to the nearest half penny where the calculated call price does not fall on ahalf-pence or whole penny.Option 103 (3 year contract) and Option 103 High Volume come with free weekly paper statistics.

Customers with Option 103 or Option 103 (3 year contract) with BT 0871, generating over 10,000 minutes monthly will receive call payments. For Option 103 High Volumecustomers, payments will be made for all minutes. Payments will be made on a quarterly basis. Inbound call payments will be rounded down to the nearest half penny where thecalculated call price does not fall on a half-pence or whole penny.

Option Fees

. Option Fee

Exc VAT Inc VAT

£(pq) £(pq)Option 103 nil nil

Option 103 (3 year contract) 100.00 120.00

Call Charge - BT 0870.

Call Charges will apply to BT 0870, at all times.

Call Payment - BT 0871

Day Evening Weekend

Exc VAT Inc VAT Exc VAT Inc VAT Exc VAT Inc VAT

p p p p p pOption 103 - BT 0871

-First 10,000 minutes per month nil nil nil nil nil nil

-10,001 minutes to 11,000 minutes per month, payment per second 0.165 0.198 0.385 0.463 0.385 0.463

-All subsequent call minutes, payment per second 0.015 0.018 0.035 0.042 0.035 0.042

Option 103 - 3 Year Contract - BT 0871:

-First 10,000 minutes per month nil nil nil nil nil nil


BT Price List



Day Evening Weekend


p p p p p p-All subsequent call minutes, payment per second 0.017 0.021 0.037 0.045 0.037 0.045

BT Price List



Option 105 - Freefone and BT 0845

Option Fee

Option Fee

Exc VAT Inc VAT

£(pq) £(pq)Option 105 100.00 120.00

Call Prices.

Charges are shown per minute however are charged in seconds rounded up to the next whole second and subject to a minimum duration of 45 seconds with effect from the 7th June2008 unless otherwise stated on the order form . Inbound call charges will be rounded up to the nearest half penny where the calculated call price does not fall on a half-pence orwhole penny. Inbound call payments will be rounded down to the nearest half penny where the calculated call price does not fall on a half-pence or whole penny.

Free weekly paper statistics reports are available on nominated numbers within this option.

Pence per minute Freefone Calls BT 0845 Calls



p p p p p p p pOption 105 9.6 11.521 9.6 11.521 5.88 7.056 7.14 8.569

BT Price List



125 High Volume - Freefone and BT 0845

The minimum period of service for Option 125 (High Volume) is 5 years. Customers who wish to terminate before the minimum period expires, and decide not to subscribe to a TSHigh Volume (TSHV) contract must pay a termination charge at a rate of £5000.00 (Excl. VAT) per year (or part thereof) for the unexpired portion of the contract.

Option Fee

Exc VAT Inc VAT

£(pq) £(pq)Option 125 (5 Year Contract) High Volume 10000.00 12000.00

125 High Volume Call Charges.

Call Price per minuteCumulative Paid Duration .(Minutes Per Month) Freefone CallsCall Price per minute BT 0845 Calls Call Price per minute

At All Times Cheap Daytime


p p p p p pOption 125 (High Volume):

-0 - 75,000 0.00 0.000 0.00 0.000 0.00 0.000

-75,001 - 150,000 6.72 8.064 5.04 6.049 5.28 6.336

-150,001 - 250,000 6.3 7.561 4.44 5.329 5.22 6.265

-250,001 - 1,000,000 5.46 6.553 3.72 4.464 4.92 5.905

-1,000,001 + 5.4 6.480 3.54 4.249 4.86 5.832

BT Price List



BT Reward.

The minimum period of service for BT Reward will be 1, 3 and 5 years respectively. Customers who wish to terminate before the minimum period expires, and who decide not tosubscribe to a new BT Reward/TS Commitment contract with a higher volume and/or longer-term commitment, must pay the relevant number rental fees per BT Reward numberfor the unexpired portion of the contract..

Customers with an existing Option 121, 123 or 125 contract may terminate their contract without incurring an early termination charge if they subscribe to a BT Reward or TSCommitment contract with a term longer than the un-expired period of the existing contract and an equivalent or higher volume.

BT Reward customers may request free access to web stats. This will be available to a maximum of 2 users across all numbers nominated within the customers BT Rewardpackage. BT Reward web stats will be made available on an opt-in basis only.

Advanced Scheme 2 Prices are shown below on a per minute basis but are charged per second rounded up to the next whole second, subject to a minimum duration of 45 secondswith effect from the 7th June 2008 unless otherwise stated on the order form. For Basic prices, see Call Charge Reductions for Basic Service, as detailed earlier in this part. Inboundcall charges will be rounded up to the nearest half penny where the calculated call price does not fall on a half-pence or whole penny. Inbound call payments will be rounded downto the nearest half penny where the calculated call price does not fall on a half-pence or whole penny.

Call Price per minuteCumulative Paid Duration (Minutes Per Month) Freefone CallsCall Price per minute BT 0845 Calls Call Price per minute

At All Times At All Times

Exc VAT Inc VAT Exc VAT Inc VAT

pence pence pence penceBT Reward - 1 Year Contract

-0 - 180 12.96 15.552 12.3 14.760

-181 - 1,000 8.4 10.081 6.78 8.136

-1,001 - 6,000 8.28 9.936 6.42 7.704

-6,001 - 35,000 7.38 8.857 5.76 6.912

-35,001 - 40,000 7.14 8.569 5.4 6.480

-40,001 - 150,000 7.02 8.424 5.16 6.193

-150,001 + 6.12 7.344 5.1 6.120

BT Reward - 3 Year Contract

-0 - 180 12.3 14.760 12.06 14.472

-181 - 1,000 8.34 10.009 6.66 7.993

-1,001 - 6,000 8.16 9.793 6.12 7.344

BT Price List




At All Times At All Times


pence pence pence pence-6,001 - 35,000 7.32 8.785 5.34 6.409

-35,001 - 40,000 7.08 8.497 5.22 6.265

-40,001 - 150,000 6.96 8.352 5.10 6.120

-150,001 + 6.06 7.273 5.04 6.049

BT Reward - 5 Year Contract

-0 - 180 12.06 14.472 11.64 13.969

-181 - 1,000 8.1 9.721 6.24 7.488

-1,001 - 6,000 7.74 9.288 6.0 7.200

-6,001 - 35,000 6.96 8.352 5.22 6.265

-35,001 - 40,000 6.84 8.209 4.92 5.905

-40,001 - 150,000 6.72 8.064 4.86 5.832

-150,001 + 5.88 7.056 4.8 5.761

BT Price List



Service.

Customers taking TS Commitment will be entitled to:

-Service Management..

-Service Assurance (where applicable).

Abolition of the following 'ad hoc' charges:

-Connection charges for - numbers (with the exception of Choice numbers); bulk numbers; 100 number blocks.

-Charge for change to Telemarketing number (including DTN change)

-Advanced Feature change data per feature node

-EIS change time slots - time of day

-TS Commitment architecture charge per advanced routing plan

- An ICM period contract which will run concurrently with the Commitment contract for the same period.

Customers committing to a volume level of 48 million minutes or higher are also entitled to:

-Shorter Provision Lead Times, at standard charges detailed before, FastTrack (1 hour), Standard DTN (8 hours) and Advanced Service (2 days - simple data change or 5 days- plan architecture changes).

Within these contracts Cost-Centre billing will be supported. This will be achieved by billing each customer specified Telemarketing service number to the appropriate businessunit billing number.

BT Price List



Telemarketing Service (Ts) High Volume - Not Available for New Supply

TS High Volume is an opt-in package, replacing TS Commitment and TS Commitmentplus for BT Inbound Services customers willing to commit over 50,000 inbound minutes perannum.

Freefone 0800, BT 0845, BT 0870 customers with over 50,000 accumulated minutes per year and/or BT 0871, BT 0844 and BT DQC 118 customers with over 100,000accumulated minutes per year may subscribe to TS High Volume. Depending on the customers product mix, the customer is required to agree to a volume commitment of over50,000 (0800, 0845, 0870) or 100,000 (0871, 0844, BT DQC 118) minutes per year for a contract period of 1, 2, 3 or 5 years. Valuecall products may also contribute to volumes.

Customers with an existing Long Term Contract, Guaranteed Price Long Term Contract, TS Commitment Contract, TS Commitmentplus, BT Reward or Option 121, 123 or 125contract may terminate their existing contract without incurring an underachievement or early termination charge on condition they subscribe to a TS High Volume contract with aterm longer than the un-expired period of the existing contract and / or an equivalent or higher volume.

By subscribing to a TS High Volume Contract, the customer is entitled to the Freefone, BT 0845, BT 0870 and BT 0844 (100k - 12m minutes) call charges and call payments forBT 0871 and BT 0844 (24m - 300m minutes) as detailed below. See Section 2 Part 24 for details of BT DQC 118 charges and payments. For queries on applicable commitmentband and prices not listed, please contact your Account Manager or Service Management.

If more advantageous BT Call Prices or Payments become available within this Part of the Price List, the Customer has the option of terminating the current Contract in favour of anew Contract at the better Prices or Payments.

The new Prices or Payments will not be applied retrospectively.

TS High Volume customers will be ineligible for BT Dual Discount.

The minimum call duration within TS High Volume is 45 seconds for 0800/0845 and 0844 (100k - 12m minutes) products with effect from the 7th June 2008 and for 0870 witheffect from 1st August 2009 unless otherwise stated on the order form . There is no minimum call duration for 0871, 0844 (24m - 300m minutes) or BT DQC 118 products.

Call delivery using advanced Scheme 1 is not available with TS High Volume contracts.

Basic

Freefone BT 0845

1yr 3yr 5yr 1yr 3yr 5yr

Exc VAT Inc VAT Exc VAT Inc VAT Exc VAT Inc VAT Exc VAT Inc VAT Exc VAT Inc VAT Exc VAT Inc VAT

p p p p p p p p p p p p50k 5.94 7.129 5.88 7.056 5.76 6.912 4.62 5.544 4.56 5.473 4.44 5.329

0.1m 5.28 6.336 5.22 6.265 5.1 6.120 4.26 5.112 4.2 5.041 4.08 4.897

0.2m 5.16 6.193 5.1 6.120 4.98 5.976 3.84 4.608 3.78 4.537 3.66 4.393

BT Price List



Basic

Freefone BT 0845

1yr 3yr 5yr 1yr 3yr 5yr

Exc VAT Inc VAT Exc VAT Inc VAT Exc VAT Inc VAT Exc VAT Inc VAT Exc VAT Inc VAT Exc VAT Inc VAT

p p p p p p p p p p p p0.5m 4.98 5.976 4.92 5.905 4.8 5.761 3.12 3.744 3.06 3.672 3.0 3.600

1m 4.5 5.400 4.38 5.256 4.26 5.112 2.1 2.521 1.92 2.304 1.74 2.088

24m 4.14 4.968 4.02 4.824 3.9 4.680 1.8 2.160 1.68 2.016 1.56 1.872

48m 4.02 4.824 3.9 4.680 3.78 4.537 1.68 2.016 1.56 1.872 1.44 1.728


BT 0844 - 1 Year

Vol min/yBT 0844

1 Year

Day Evening Weekend


p p p p p p0.1m (CALL CHARGE) 5.7 6.841 3.6 4.320 3.18 3.817

0.2m (CALL CHARGE) 5.52 6.624 3.48 4.176 3.0 3.600

0.5m (CALL CHARGE) 5.16 6.193 3.18 3.817 2.82 3.384

1m (CALL CHARGE) 2.1 2.521 0.0 0.000 0.0 0.000

24m Call Payment 0.0 0.000 0.3 0.361 0.54 0.649

48m Call Payment 0.0 0.000 0.54 0.649 0.78 0.936

BT 0844 - 2 Year

BT Price List



BT 0844 - 3 Year

Vol min/y BT 0844

3 Year

Day Evening Weekend


p p p p p p0.1 (CALL CHARGE) 5.4 6.480 3.3 3.961 2.94 3.528

0.2 (CALL CHARGE 5.22 6.265 3.18 3.817 2.76 3.312

0.5 (CALL CHARGE) 4.92 5.905 2.94 3.528 2.58 3.097

1 (CALL CHARGE) 1.86 2.232 0.0 0.000 0.0 0.000

24 Call Payment 0.0 0.000 0.42 0.504 0.66 0.792

48 Call Payment 0.0 0.000 0.66 0.792 0.9 1.080

BT 0844 - 5 Year

Vol min/y BT 0844

5 Year

Day Evening Weekend


p p p p p p0.1m Call Charge 5.16 6.193 3.06 3.672 2.64 3.168

0.2m Call Charge 4.86 5.832 2.76 3.312 2.34 2.809

0.5m Call Charge 4.56 5.473 2.46 2.953 2.04 2.449

1m Call Charge 1.62 1.944 0.0 0.000 0.0 0.000

24m Call Payment 0.0 0.000 0.54 0.649 0.78 0.936

48m Call Payment 0.0 0.000 0.78 0.936 1.02 1.225

BT Price List



BT 0871 - 1 Year

0871 Combined - 1 Year

Vol min/y BT 0871

1 Year

Day Evening Weekend


p p p p p p0.1 1.2 1.441 2.46 2.953 2.58 3.097

0.2 1.32 1.584 2.76 3.312 2.88 3.456

0.5 1.62 1.944 3.06 3.672 3.18 3.817

1 1.80 2.160 3.36 4.032 3.48 4.176

24 2.04 2.449 3.60 4.320 3.72 4.464

48 2.28 2.737 3.72 4.464 3.84 4.608

BT 0871 - 2 Year

BT 0871 - 3 Year

Vol min/yBT 0871

3 Year

Day Evening Weekend


p p p p p p0.1 1.26 1.513 2.64 3.168 2.76 3.312

0.2 1.5 1.800 2.94 3.528 3.06 3.672

0.5 1.8 2.160 3.24 3.888 3.36 4.032

1 1.92 2.304 3.54 4.249 3.66 4.393

24 2.16 2.593 3.78 4.537 3.9 4.680

BT Price List



Vol min/yBT 0871

3 Year

Day Evening Weekend


p p p p p p

48 2.46 2.953 3.9 4.680 4.02 4.824

BT 0871 - 5 Year

Vol min/y BT 0871

5 Year

Day Evening Weekend


p p p p p p0.1 1.38 1.656 2.82 3.384 2.94 3.528

0.2 1.68 2.016 3.12 3.744 3.24 3.888

0.5 1.98 2.377 3.42 4.105 3.54 4.249

1 2.04 2.449 3.72 4.464 3.84 4.608

24 2.28 2.737 3.96 4.753 4.08 4.897

48 2.4 2.881 4.08 4.897 4.2 5.041

BT Price List



Reports & Controls

(See relevant subpart within this Part ).

The figures in the table below show the maximum free entitlement available, on an opt-in basis, to customers on each commitment level. If further Reports or Controls are requiredthey can be obtained by paying the standard charges. There is no per number charge for Web EIS Statistics On-Line Reports.

Annual Million MinuteCommitment Web Simple Control,Users for eachservice Web SimpleControl Numbers Full Control Numbers Web RAPID reports numbers50k 2 No Charge 0 2

0.1 2 No Charge 0 2

0.2 2 No Charge 0 2

0.5 2 No Charge 0 2

1 2 No Charge 0 2

24 4 No Charge 4 4

48 4 No Charge 20 4

Service

Customers on TS High Volume Commitments of 1million or above will be entitled to:

-Service Management.

-Service Assurance (where applicable).

Abolition of the following 'ad hoc' charges:

-Connection charges for - numbers (with the exception of Choice numbers); bulk numbers; 100 number blocks.

-Charge for change to Telemarketing number (including DTN change)

-Advanced Feature change data per feature node

-EIS change time slots - time of day

-TS High Volume architecture charge per advanced routing plan

-An ICM period contract which will run concurrently with the Commitment contract for the same period.

Customers committing to a volume level of 48 million minutes or higher are also entitled to:

BT Price List



-Shorter Provision Lead Times, at standard charges detailed before, FastTrack (1 hour), Standard DTN (8 hours) and Advanced Service (2 days - simple data change or 5 days- plan architecture changes).

Within contracts of 1million minutes and over, Cost-Centre billing will be supported. This will be achieved by billing each customer specified Telemarketing service number to theappropriate business unit billing number.

Summary of the available Service benefits:

AnnualMillionMinuteCommitment

ServiceManagement & CostCentreBilling

ServiceAssurance on BasicService Numbers

EnhancedRaw CallData Reduced RateAdvanceFeatureSch2Plans(see below)

50k No No No No

0.1 No No No No

0.2 No No No No

0.5 No No No No

1 Yes Yes Yes No

24 Yes Yes Yes No

48 Yes Yes Yes Yes

Customers using BT 0871, on a TS High Volume Contracts of 48 million minutes and over, are also entitled to include one Broadcast Service Remote Update Dial Up Line fixed atPre Announcement (see Part 1 of this Section) and one Televote Service Number (see Part 5 of this Section) within one of their Advanced Call Routing Plans at the connection andrental charges detailed below.

Additionally these customers will receive a weekly CD of raw call data for their Broadcast and Televote Services.

Connection Charge Rental StandardCare


£ £ £(pq) £(pq) £(pq) £(pq)BT 0871 48m mins + Broadcast Service 0.00 0.00 0.00 0.00 0.00 0.00

BT 0871 48m mins + Televote Service 0.00 0.00 0.00 0.00 0.00 0.00

BT 0871 48m mins + Rapid Stats Cd 0.00 0.00 0.00 0.00 0.00 0.00

Ts High Volume.

BT Price List



To subscribe to TS High Volume customers must be able to demonstrate that they will achieve at least 90% of their proposed annual commitment.

Call minutes on Freefone (including Domestic UFS), BT 0845, BT 0870, BT 0844 and 0871, BT 0844, BT Call Director and Valuecall services can be used to make up the volumecommitment level.

If more advantageous BT Call Prices or Payments become available within this Part of the Price List, the Customer has the option of terminating the current Contract in favour of anew Contract at the better Prices or Payments. The Customer would not incur under-achievement or early termination charges so long as they commit to the same or highercommitment levels and for a period equal to or greater than the period remaining on current Contract.

TS High Volume customers will be ineligible for the BT Dual Discount.

Call routing on Advanced Scheme 1 will not be available on TS High Volume Contracts.


End of Term.

At the end of this TS High Volume Contract, the Customer will be given the opportunity to:

-Extend the existing contract by 1 final year.

-Obtain the same terms as in the previous year, though only by committing to an additional year at the same volume.

-Enter into a new agreement..

-Where a customer has the Midnight Calls Option, the same applies to the Option.

If however more advantageous BT Call Prices or Payments become available within this Part of the Price List, the Customer has the option of terminating the current contract infavour of a new contract at the better prices or payments. The Customer would not incur under-achievement or early termination charges so long as they commit to the same orhigher commitment levels and for a period equal to or greater than the period remaining on the current Contract.

Early Termination

Termination charges will apply to a customer who wishes to terminate their TS High Volume contract before the end of the term. The Termination charges will not apply tocustomers subscribing to a new contract with both a similar or longer term commitment with similar or higher volumes, provided the customer has achieved the committed volumefor the current TS High Volume year..

If a customer terminates their TS High Volume and has not achieved the committed volume for the current contract year, the customer will incur under-achievement charges inaddition to the Early Termination charges.

Early Termination Charges

Customers who terminate their TS High Volume contract before the expiry of the full contract term will be liable for the following charges..

BT Price List



1 year contract

Customers on a 1 year contract or on a final year contract extension (see `End of Term') who terminate before the end of the contract term may be subject to underachievementcharges if appropriate.

2, 3 or 5 year contract

Customers on a 2, 3 or 5 year contract will be subject to underachievement charges, if appropriate, for the year in which they terminate contract. They will also be charged the fixedearly termination charge for commitment volume for every full year remaining on the contract, see table below;

Options 2 and 3.

. Connection Charge Rental One Off Allocation Charge


£ £ £(pq) £(pq) £ £Option 2 per Freefone/BT 0845 number nil nil 300.00 360.00 N/A N/A

Option 3 (This Option is only available to existing customers wishing to expand their installation/swith additional lines.)Option 3 - Additional lines, per line 250.00 300.00 87.50 105.00 N/A N/A

Option 3 Other Change of Number Charges.

The following are the other per occasion charges that apply on this option in place of the standard charges detailed above. All other standard charges apply..

Charge

Exc VAT Inc VAT

£ £Installation taken over ie. no new internal or external wiring provided, per line Standard prices for exchange lines apply - see Section

Internal shift, per line 38.00 45.60

Change of Freefone/BT 0845 number, per Freefone/BT 0845 number 100.00 120.00

Change in the number of Freefone/BT 0845 zones from which calls are accepted, per zone, per answering centre 120.00 144.00

Change in signalling equipment used on a Telemarketing exchange line, per line 125.00 150.00

External removal, per line:

-within same local exchange area 150.00 180.00

BT Price List



Charge

Exc VAT Inc VAT

£ £-to a different exchange area 250.00 300.00

Change of engineering network configuration:

-per line changed 50.00 60.00

Charge Rate Periods - Option 2 and Option 3

Peak Rate: Monday to Friday, 0900hrs - 1300hrs;

Standard Rate: Monday to Friday, 0800hrs - 0900hrs and 1300hrs - 1800hrs;

Cheap Rate: All other times

Over Christmas, New Year and other Bank Holidays, Freefone and BT 0845 service customers will be charged normal Freefone /BT 0845 Cheap and Day rates. Charges to callersto the BT 0845 services will be at the local call rate prevailing at their location at the time of the call.


Call Charges

Freefone calls

Cheap Standard Peak


p p p p p pOption 2 Cumulative Paid Duration (minutes per month)

0 - 30,000 9.0 10.800 12.0 14.400 16.0 19.201

30,001 - 100,000 As above less 10%

Over 100,000 As above less 20%

Option 3 Cumulative Paid Duration (minutes per month)

0 - 30,000 9.0 10.800 12.0 14.400 16.0 19.201

30,001 - 100,000 As above less 10%

100,001 - 300,000 As above less 20%

BT Price List



Freefone calls

Cheap Standard Peak


p p p p p p300,001 - 1,000,000 As above less 30%

Over 1,000,000 As above less 40%

Charge Rate Period Charges per minute or part thereof

Cheap Standard Peak


p p p p p pOption 2 Cumulative Paid Duration (Minutes per month)

0 - 30,000 7.0 8.401 10.0 12.001 13.0 15.601

30,001 - 100,000 As above less 12%


Option 3 Cumulative Paid Duration (Minutes per month)

0 - 30,000 7.0 8.401 10.0 12.001 13.0 15.601

30,001 - 100,000 As above less 12%

100,001 - 300,000 As above less 24%

300,001 - 1,000,000 As above less 36%

Over 1,000,000 As above less 48%

Option 4.

. Connection Charge Rental


£ £ £(pq) £(pq)Option 4 per Freefone/BT 0845 number nil nil 50.00 60.00

BT Price List



The calls are charged in seconds rounded up to the next whole second, subject to a minimum duration of 45 seconds with effect from the 7th June 2008 unless otherwise stated onthe order form. Inbound call charges will be rounded up to the nearest half penny where the calculated call price does not fall on a half-pence or whole penny. Inbound callpayments will be rounded down to the nearest half penny where the calculated call price does not fall on a half-pence or whole penny.

Freefone calls - price per second

At All Times

Exc VAT Inc VAT

p pCumulative Paid Duration (minutes per month)

0 - 30,000 0.32 0.385

30,001 - 100,000 As above less 10%

100,001 - 300,000 As above less 20%


BT 0870 Options 105,110,115 and 120.

The calls are charged per second rounded up to the next whole second, subject to a minimum duration of 45 seconds with effect from the 1st August 2009 unless otherwise statedon the order form. Inbound call charges will be rounded up to the nearest half penny where the calculated call price does not fall on a half-pence or whole penny..

Call Charge will apply to BT 0870, at all times.

BT Price List



Long Term Contracts - Across All Services

Freefone, BT 0845, BT 0870 and BT Call Director customers with over 3 million accumulated minutes per year may subscribe to a Long Term Contract (LTC). LTC customers arerequired to agree to a volume commitment band and a fixed contract period.

By subscribing to a LTC the customer is entitled to the Freefone, BT 0845 and BT 0870 call charges as detailed below.

Long-Term Contract customers and Guaranteed Price Long-Term Contract customers may also subscribe to the Midnight Calls Option. Applying to Freefone calls only, this optionprovides reduced call charges between 10.00 pm and 6.00 am Monday - Friday and all day On Saturday and Sunday in return for a quarterly option fee.

The following benefits are also available free to these customers:

Commitment Band Online Reports and Control (see relevant subpart) Other benefits

Call Minutes per year (millions) Users Simple Control Numbers Full Control Numbers Online Reports Named Support Officer Free EIS Stats3 to 6 2 5 2 7 N Y

6+ to 12 2 5 2 7 Y Y

12+ to 18 2 10 4 14 Y Y

18+ to 24 2 10 4 14 Y Y

24+ to 36 2 10 4 14 Y Y

36+ 2 10 4 14 Y Y

The reports mentioned in column 4 are on those Simple control and Full control numbers that are supplied free of charge.

Within these contracts Cost-Centre billing will be supported, i.e. billing of individual service numbers to the customer's different business units. This will be achieved by billingeach customer specified Telemarketing service number to the appropriate business unit billing number. This must be a BT PSTN/ISDN number.

3 Year Long Term Contract Call Charges.

Charges are shown per minute however are charged in seconds rounded up to the next whole second, subject to a minimum duration of 45 seconds with effect from the 7th June2008 unless otherwise stated on the order form. Inbound call charges will be rounded up to the nearest half penny where the calculated call price does not fall on a half-pence orwhole penny. Inbound call payments will be rounded down to the nearest half penny where the calculated call price does not fall on a half-pence or whole penny..

BT Price List



Commitment Band Freefone Calls - Call Price Per Minute

At All Times

Contract Year 1 Contract Year 2 Contract Year 3


p p p p p p3 to 6 6.60 7.921 6.54 7.848 6.54 7.848

6+ to 12 6.36 7.633 6.30 7.561 6.30 7.561

12+ to 18 6.18 7.417 6.00 7.200 6.00 7.200

18+ to 24 6.00 7.200 5.88 7.056 5.88 7.056

24+ to 36 5.88 7.056 5.76 6.912 5.76 6.912

36+ 5.82 6.985 5.70 6.841 5.70 6.841

Commitment Band BT 0845 Calls - Call Price Per Minute

Cheap Rate Daytime Rate

Contract Years 1-3 Contract Year 1 Contract Years 2 & 3


p p p p p p3 to 6 3.90 4.680 5.16 6.193 5.10 6.120

6+ to 12 3.84 4.608 4.80 5.761 4.74 5.688

12+ to 18 3.78 4.537 4.68 5.617 4.62 5.544

Commitment Band BT 0845 Calls - Call Price Per Minute

At All Times

Contract Year 1 Contract Years 2 & 3


p p p p18+ to 24 4.32 5.185 4.26 5.112

24+ to 36 4.26 5.112 4.20 5.041

36+ 4.20 5.041 4.14 4.968

BT Price List



3 Year Contract - Midnight Calls Option (Freefone Calls Only).

The minimum period of service for the Midnight Calls Option is one year. The rate that the customer is charged depends upon the LTC volume commitment and the contract year.The Midnight Calls Option may be added to a LTC at any point during the lifetime of the contract. .

Option Fee

Exc VAT Inc VAT

£(pq) £(pq)Option Fee 3500.00 4200.00

Call Charges

Charges are shown per minute however are charged per second rounded up to the next whole second. Calls are subject to a minimum duration of 45 seconds with effect from the7th June 2008 unless otherwise stated on the order form. Inbound call charges will be rounded up to the nearest half penny where the calculated call price does not fall on a half-pence or whole penny.

Commitment Band Within Midnight call option Charge Rate Period - Call Price per minute

Contract Year 1 Contract Year 2 Contract Year 3


p p p p p p3 to 6 5.64 6.768 5.58 6.697 5.58 6.697

6+ to 12 5.46 6.553 5.40 6.480 5.40 6.480

12+ to 18 5.28 6.336 5.16 6.193 5.16 6.193

18+ to 24 5.16 6.193 5.04 6.049 5.04 6.049

24+ to 36 5.04 6.049 4.92 5.905 4.92 5.905

36+ 4.92 5.905 4.80 5.761 4.80 5.761

Ltc 3 Year Contract BT 0870 Call Charge Rates.

Call Charges will apply to BT 0870, at all times..

5 Year Long Term Contract.

BT Price List



Charges are shown per minute however are charged in seconds rounded up to the next whole second, subject to a minimum duration of 45 seconds with effect from the 7th June2008 unless otherwise stated on the order form. Inbound call charges will be rounded up to the nearest half penny where the calculated call price does not fall on a half-pence orwhole penny. .

Commitment Band Freefone Calls - Call Price per minute

At All Times

Contract Year 1 Contract Year 2 Contract Year 3 Contract Year 4 Contract Year 5

Exc VAT Inc VAT Exc VAT Inc VAT Exc VAT Inc VAT Exc VAT Inc VAT Exc VAT Inc VAT

p p p p p p p p p p3 to 6 6.42 7.704 6.36 7.633 6.30 7.561 6.24 7.488 6.18 7.417

6+ to 12 6.06 7.273 6.00 7.200 5.94 7.129 5.88 7.056 5.82 6.985

12+ to 18 5.82 6.985 5.76 6.912 5.70 6.841 5.64 6.768 5.58 6.697

18+ to 24 5.70 6.841 5.64 6.768 5.58 6.697 5.52 6.624 5.46 6.553

24+ to 36 5.58 6.697 5.52 6.624 5.46 6.553 5.40 6.480 5.34 6.409

36+ 5.52 6.624 5.46 6.553 5.40 6.480 5.34 6.409 5.28 6.336

Commitment Band BT 0845 Calls - Call Price per minute

Cheap Rate

Contract Years 1 - 5

Exc VAT Inc VAT

p p3 to 6 3.90 4.680

6+ to 12 3.84 4.608

12+ to 18 3.78 4.537

BT Price List




Daytime Rate



p p p p p p p p p p3 to 6 4.86 5.832 4.74 5.688 4.68 5.617 4.62 5.544 4.56 5.473

6+ to 12 4.26 5.112 4.20 5.041 4.08 4.897 4.02 4.824 3.96 4.753

12+ to 18 4.20 5.041 4.08 4.897 3.96 4.753 3.90 4.680 3.84 4.608


At All Times

Year 1 Year 2 Year 3 Year 4 Year 5


p p p p p p p p p p18+ to 24 3.90 4.680 3.78 4.537 3.72 4.464 3.66 4.393 3.60 4.320

24+ to 36 3.84 4.608 3.72 4.464 3.66 4.393 3.60 4.320 3.54 4.249

36+ 3.78 4.537 3.66 4.393 3.60 4.320 3.54 4.249 3.48 4.176

5 Year Contract - Midnight Calls Option (Freefone Calls Only).

The minimum period of service for the Midnight Calls Option is one year. The rate that the customer is charged depends upon the LTC volume commitment and the contract year.The Midnight Calls Option may be added to a LTC at any point during the lifetime of the contract. .

Option Fee

Exc VAT Inc VAT

£(pq) £(pq)Option Fee 3500.00 4200.00

Call Charges.

BT Price List



Charges are shown per minute however are charged per second rounded up to the next whole second. Calls are subject to a minimum duration of 45 seconds with effect from the7th June 2008 unless otherwise stated on the order form. Inbound call charges will be rounded up to the nearest half penny where the calculated call price does not fall on a half-pence or whole penny. .




p p p p p p p p p p3 to 6 5.46 6.553 5.46 6.553 5.40 6.480 5.34 6.409 5.28 6.336

6+ to 12 5.16 6.193 5.16 6.193 5.10 6.120 5.04 6.049 4.98 5.976

12+ to 18 4.98 5.976 4.92 5.905 4.86 5.832 4.80 5.761 4.80 5.761

18+ to 24 4.86 5.832 4.80 5.761 4.80 5.761 4.74 5.688 4.68 5.617

24+ to 36 4.80 5.761 4.74 5.688 4.68 5.617 4.50 5.400 4.50 5.400

36+ 4.68 5.617 4.62 5.544 4.62 5.544 4.50 5.400 4.50 5.400

Ltc 5 Year Contract BT 0870 Charge Rates.


Guaranteed Price Long Term Contracts Across All Services (No Longer Available for New Supply From 1 June 2000).

Customers with over 48 million annual minutes on all telemarketing services may sign a 5 year Guaranteed Price Long Term Contract (GPLTC), under which a level ofcommitment is agreed annually..

A customer signing an annual minute commitment for 5 years, is entitled to the reduced call charges and increased call payments as detailed in the tables.

They also benefit from the following;

Service

- Shorter Provision Lead Times at standard charges, FastTrack (1 hour), Standard DTN (8 hours) and Advanced Service (2 days - simple data change or 5 days - planarchitecture changes).

- Named Support Officer, for all provision/In-service changes.

Reports & Controls

- All Standard EIS reports in any medium on nominated numbers; including On-line file transfer and view on up to 20 numbers.

BT Price List



- The following free on-line reports and Control service:

Commitment Band Online Reports and Control (see relevant subpart)

Users Simple Control Numbers Full Control Numbers Online Reports48 4 10 20 On the 30 control numbers given free

60 4 10 20 On the 30 control numbers given free



125 8 40 50 On-line reports across up to 100 numbers




BT Price List



Guaranteed Price Long Term Contracts - Across All Services

Over Achievement of Committed Volume.

If the annual commitment is exceeded in any year, then all minutes above the committed volume in that year will attract a further 5% discount and/or payment,credited against thefirst call bill in the following year..

Within this contract, Cost-Centre billing will be supported.

Guaranteed Price Long Term Contracts Freefone Call Charges.

The calls are charged per second rounded up to the next whole second, subject to a minimum duration of 45 seconds with effect from the 7th June 2008 unless otherwise stated onthe order form. Inbound call charges will be rounded up to the nearest half penny where the calculated call price does not fall on a half-pence or whole penny..

Commitment Band Freefone Calls - Call Price per minute

At All Times



p p p p p p p p p p48 5.28 6.336 5.22 6.265 5.16 6.193 5.10 6.120 4.98 5.976

60 5.22 6.265 5.16 6.193 4.98 5.976 4.98 5.976 4.86 5.832

75 5.16 6.193 5.10 6.120 4.80 5.761 4.80 5.761 4.68 5.617

100 5.04 6.049 4.74 5.688 4.62 5.544 4.62 5.544 4.50 5.400

125 4.92 5.905 4.62 5.544 4.50 5.400 4.50 5.400 4.38 5.256

150 4.80 5.761 4.50 5.400 4.38 5.256 4.38 5.256 4.14 4.968

200 4.44 5.329 4.14 4.968 3.96 4.753 3.96 4.753 3.96 4.753

250 4.38 5.256 4.14 4.968 3.90 4.680 3.90 4.680 3.90 4.680

Guaranteed Price Long Term Contracts BT 0845 Call Charges - Across All Services.

Charges are shown per minute however are charged per second rounded up to the next whole second, subject to a minimum duration of 45 seconds with effect from the 7th June2008 unless otherwise stated on the order form. Inbound call charges will be rounded up to the nearest half penny where the calculated call price does not fall on a half-pence orwhole penny..

BT Price List




At All Times



p p p p p p p p p p48 3.36 4.032 3.12 3.744 2.82 3.384 2.70 3.240 2.46 2.953

60 3.18 3.817 3.00 3.600 2.70 3.240 2.58 3.097 2.34 2.809

75 3.06 3.672 2.82 3.384 2.58 3.097 2.46 2.953 2.22 2.665

100 2.88 3.456 2.70 3.240 2.40 2.881 2.28 2.737 2.04 2.449

125 2.76 3.312 2.64 3.168 2.34 2.809 2.22 2.665 1.98 2.377

150 2.70 3.240 2.58 3.097 2.22 2.665 2.04 2.449 1.68 2.016

200 2.46 2.953 2.34 2.809 2.10 2.521 1.86 2.232 1.68 2.016

250 2.16 2.593 2.10 2.521 1.68 2.016 1.62 1.944 1.62 1.944

Gpltc Midnight Calls Option (Freefone Calls Only).

The minimum period of service for the Midnight Calls Option is one year. The rate that the customer is charged depends upon the GPLTC volume commitment and the contractyear. The Midnight Calls Option may be added to a GPLTC at any point during the lifetime of the contract. .

Option Fee

Exc VAT Inc VAT

£(pq) £(pq)Option Fee 3500.00 4200.00

Call Charges.

Charges are shown per minute however are charged per second rounded up to the next whole second. GPLTC calls are subject to a minimum duration of 45 seconds with effectfrom the 7th June 2008 unless otherwise stated on the order form. Inbound call charges will be rounded up to the nearest half penny where the calculated call price does not fall on ahalf-pence or whole penny. .

BT Price List






p p p p p p p p p p48 4.50 5.400 4.50 5.400 4.50 5.400 4.44 5.329 4.44 5.329

60 4.50 5.400 4.50 5.400 4.50 5.400 4.44 5.329 4.44 5.329

75 4.44 5.329 4.44 5.329 4.44 5.329 4.38 5.256 4.38 5.256

100 4.44 5.329 4.44 5.329 4.44 5.329 4.38 5.256 4.38 5.256

125 4.44 5.329 4.38 5.256 4.38 5.256 4.32 5.185 4.32 5.185

150 4.38 5.256 4.38 5.256 4.26 5.112 4.26 5.112 4.02 4.824

200 4.32 5.185 4.08 4.897 3.90 4.680 3.90 4.680 3.90 4.680

250 4.32 5.185 4.08 4.897 3.84 4.608 3.84 4.608 3.84 4.608

Gpltc BT 0870 Charge Rates.


Gpltc Advanced Service Charges - (Call Routing Plans).

Call Routing Plan charges are per plan, charged at Advance Scheme 2 charges up to a maximum rental of £500 (Ex VAT) per quarter per plan..

Where no GPLTC charge appears applicable for service options selected, then standard charges should be used.

Single Charge Rental


£ £ £(pq) £(pq)Set-up charge per plan (including any features used) 200.00 240.00 N/A N/A

Report and Control Entitlement 0.00 0.00 N/A N/A

Architecture changes per plan 200.00 240.00 N/A N/A

Conditions.

Conditions specific to these options that are no longer available for new service. The general conditions that apply to Telemarketing Services detailed in the next sub-section arestill applicable..

BT Price List



Long Term Contracts

To have subscribed to a Long Term Contract customers must,

- have been a BT Freefone and/or BT 0845 and/or BT 0870 customer for at least one year, with call volumes over 3 million minutes in the preceding year OR - paid a depositof £24000 for a commitment of between 3 and 12 million minutes or £40000 for a greater commitment. This deposit will be returned to the customer at the end of the firstyear if the first year's conditions of the Long Term Contract are met.

Call minutes on BT 0870, BT 0871 and BT Call Director services can be used to make up the volume commitment level.

Non Achievement Charge.

At the anniversary of the contract the total paid duration of all Freefone/BT 0845/BT 0870, BT 0871 and BT Call Director calls, though excluding any calls from FreefoneValidation Service, charged to a single telephone billing number, will be totalled. The year's total will be used to determine if the yearly commitment is met.

If there is a shortfall in the committed volume in any one-year of the contract, the customer will be required to pay BT the following charges,

A - For Freefone and BT 0845 calls the customer must pay £24000 and pay back any discount earned over the standard Option 115 discounts for the year. In addition if thecustomer has the Midnight Calls Option they must pay an amount equal to part or all of the difference between the standard Option 115 discounts for the year and the Midnight CallOption charge for all appropriate minutes.

B -The customer must repay any discounts he received in excess of those he would have received had he committed to the achieved volume. He must also repay any call paymentshe received in excess of those he would have received had he committed to the achieved volume.

C - For Freefone and BT 0845 calls, the customer must repay any discount earned in excess of the standard Option 120 discounts for the year. Customers who have the MidnightCall Option will also pay back any discount earned over the standard Option 120 discounts where applicable.

All under achievement charges will be multiplied by a factor of 1.06. If the under achievement is less than 10% of the committed volume, the charges will be multiplied by a factorof only 0.53 for Freefone and BT 0845, for BT 0870 under achievement charges will be multiplied by 1.03.

Early Termination

Customers wishing to terminate a Long Term Contract before the end of the term and deciding not to subscribe to a new contract with a higher volume and/or longer termcommitment, must pay £24000 for a commitment of between 3 and 12 million minutes or £40000 for a higher commitment. They must also repay any term contract savings earnedover the applicable Option 115 or Option 120 discounts in the current year.This also applies to any savings the customer may have received on any Midnight Calls Option..

Contract Revision

Contracts can be revised upwards at each anniversary, however new discounts will not be applied retrospectively to any previous years charges. Those customers required to pay adeposit will be allowed to revise their contract upwards once within the first year. Discounts will not be applied retrospectively in such cases. .

BT Price List



Revision downwards in the life of a Long Term Contract will only be allowed if the customer underachieves though only to the band of achievement. (Charges are payable asoutlined in the paragraph 'Failure to Achieve Committed Volume').

Customers with a Long Term Contract have the opportunity, once during each contract year and at each anniversary, to change this Long Term Contract to a Guaranteed Price LongTerm Contract. They retain their existing seniority on the new contract, however, the new charges will not be applied retrospectively to previous years usage.

If the customer has the Midnight Calls Option the Option will automatically be revised, as appropriate though any new discount will not be applied retrospectively.

End of Term

At the end of the Long Term Contract the customer will be given the opportunity to:

- Extend the existing contract by 1 final year:

- Obtain the same terms as in the previous year, though only by committing to an additional year at the same volume.

- Enter a new agreement

- Where a customer has the Midnight Calls Option the same applies to the Option.

Guaranteed Price Long Term Contracts

To be eligible for a Guaranteed Price Long Term Contract, customers must have been a BT Freefone and/or BT 0845 customer for at least 1 year, with call volumes over 36 millionminutes and a proven growth record.

For the duration of the contract call charges are guaranteed not to exceed the charges quoted at the commencement of the contract. Call payments are not guaranteed for theduration of the contract.

If more advantageous BT call charges or payments become available within this Part of the Price List, the customer has the option of terminating the current contract in favour of anew contract at the better charges or payments without penalty.

The minimum duration of a GPLTC contract is 5 years with a minimum annual commitment of 48 million minutes. Within the 5-year contract, the annual commitment of 48, 60,75, 100, 125, 150, 200 or 250 million annual minutes is agreed at the start of each contract year. The paid duration of all Freefone/BT 0845/BT 0870/BT 0871/Valuecall/DomesticUFS and BT Call Director calls, though excluding any calls from Freefone Validation Service, will be totalled. The years total at the contract anniversary date will be used todetermine if the yearly commitment is met.

Non Achievement Charge

If there is a shortfall, in excess of 10% against committed volume and the achievement is greater than 36 million minutes in any one year, in the subsequent year the contract willrevert to the applicable level for the volume achieved. In such cases if the customer has a Midnight Calls Option, the Option will also be revised to the applicable volumeachieved.

BT Price List



If the new commitment volume is not met (however the achievement is greater than 36 million minutes) in the subsequent years of the contract, charges and payments will revertto the applicable level for the volume achieved and an under-achievement charge of £40000 will be payable to BT. In such cases if the customer has a Midnight Calls Option theOption will also be revised to the applicable volume achieved.

If achievement is less than 36 million minutes in any one-year then it will be treated as early termination of the contract and early termination charges will apply. In such cases ifthe customer has a Midnight Calls Option it will also be terminated and termination charges will be made where applicable.

Early Termination

Customer wishing to terminate a Guaranteed Price Long Term Contract before the end of the term and deciding not to subscribe to a new contract with a higher or similarvolume and/or longer term commitment must pay £40000. Additionally, BT will determine whether the volume commitment for the current contract year has been met pro rata. If ithas not been met, all call charges and call payments for the year to date will be re-calculated as if the customer had committed, pro rata, to the volumes achieved. The customershall pay to BT the balance of all monies due. .

(1) £40000; AND

(2) if the existing volume commitment for the contract year to date is not being achieved (pro rata/projected over the entire contract year), the customer will be required to pay thedifference between the guaranteed charge bill payment (and call payments made) for that year and the applicable volume commitment charge (and payments) for the currentachievement. They will also be required to pay the applicable volume contract charge (and payments) which would have applied, had the volume already achieved that yearup to the date of termination, been maintained over the remainder of the contract year.

(3) this methodology will also apply to the Midnight Call Option.

Contract Revision

Contracts can be revised upwards once during each contract year and at each anniversary, however new charges and payments will not be applied retrospectively.

If the customer has the Midnight Calls Option the Option will automatically be revised, as appropriate however any new discount will not be applied retrospectively..

End of Term

The customer will be given the opportunity to extend existing contract by one final year at the fifth year charge.

Where a customer has the Midnight Calls Option the same applies to the Option.

If more advantageous BT Call Prices or Payments become available within this Part of the Price List, the Customer has the option of terminating the current contract in favour of anew Contract at the better Prices or Payments. The Customer would not incur under-achievement or early termination charges so long as they commit to the same or highercommitment levels and for a period equal to or greater than the period remaining on current Contract.


BT Price List



Additional Information - Specific to These Options No Longer Available for New Service .

Migration Path for Rationalisation of Term Contracts .

BT will permit migration where customers with existing contracts are;

(i) the same company,

(ii) a part of the same group of companies

(iii) where one existing Telemarketing Servicescustomer obtains a 50% holding or more of another existing Telemarketing Services customer and they wish to rationalise theircontracts..

In such cases, and where commitment contracts need to be migrated, the following conditions apply:

1. If the total of the customers' minimum commitments from existing contracts equal the minimum commitment level of an existing contract band, the customer may migrate to acontract with that minimum commitment level.

2. If the total of the customers' minimum commitments from existing contracts does not equal the minimum commitment of an existing contract band, the customer may choose tobe migrated onto the commitment band immediately below the combined minimum, as shown in the table below.

The customer will not incur early termination charges and the contract year will begin:

- at the commencement of the current year of the older contract where both of the contracts are Non-commitment Term Contracts

or

- at the commencement of the current year of the LTC or GPLTC where one of the contracts is a Non-commitment Term Contract

or

- at the commencement of the current year for the larger existing contract where both of the contracts are LTC or GPLTC. In cases where the existing contracts are for the samevolume commitment, the contract year will begin at the commencement of the current year of the older of the existing contracts.

Where the most appropriate commitment band for the combined minima of the existing contracts is greater than the maximum commitment available within a Long Term Contract,it may be appropriate for customers to move to a Guaranteed Price Long Term Contract in order to rationalise contracts. In this case all terms and conditions for Guaranteed PriceLong Term Contracts will apply.

Alternatively customers may choose to retain the existing individual contracts and migrate at the appropriate revision dates following the principles as above.

In the event that two companies have combined their contracts into one and then cease to be one entity, (e.g. there ceases to be a 50% or more share holding by one company inanother), then it will be the responsibility of the customer holding the combined contract to advise BT accordingly. In such circumstances, commitments will have to be separatedand appropriate under achievement or early termination charges may become necessary.

BT Price List



The tables below provide an indication of the potential migration paths.

Commitment from Contract 1

Options 103 (3 year contract), 110, 121,123 & 125 LTC

3-6 6-12 12-18 18-24 24-36 36

Commitment from Contract 2 Options 103 (3 year contract), 110, 121,123 &125

- 3-6 6-12 12-18 18-24 24-36 36

LTC 3-6 3-6 6-12 6-12 12-18 18-24 24-36 36

6-12 6-12 6-12 12-18 18-24 24-36 24-36 36

12-18 12-18 12-18 18-24 24-36 24-36 36 48

18-24 18-24 18-24 24-36 24-36 36 36 48

24-36 24-36 24-36 24-36 36 36 48 60

36 36 36 36 48 48 60 60

GPLTC 48 48 48 48 60 60 60 75

60 60 60 60 60 75 75 75

75 75 75 75 75 75 75 100

100 100 100 100 100 100 100 125

125 125 125 125 125 125 125 150

150 150 150 150 150 150 150 150

200 200 200 200 200 200 200 200

250 250 250 250 250 250 250 250


GPLTC

48 60 75 100 125 150 200 250

Commitment from Contract 2 Options 103 (3 year contract), 110, 121,123 & 125 48 60 75 100 125 150 200 250

LTC 3-6 48 60 75 100 125 150 200 250

6-12 48 60 75 100 125 150 200 250

12-18 60 60 75 100 125 150 200 250

BT Price List




GPLTC

48 60 75 100 125 150 200 250

18-24 60 75 75 100 125 150 200 250

24-36 60 75 75 100 125 150 200 250

36+ 75 75 100 125 150 150 200 250

GPLTC 48 75 100 100 125 150 150 200 250

60 100 100 125 150 150 200 250 250

75 100 125 150 150 200 200 250 250

100 125 150 150 200 200 250 250 250

125 150 150 200 200 250 250 250 250

150 150 200 200 250 250 250 250 250

200 200 250 250 250 250 250 250 250

250 250 250 250 250 250 250 250 250

Where the resultant figure from the tables above, is equal to or greater than 48m minutes, then it will be only be possible to combine commitments within a Guaranteed Price LongTerm Contract.

Option Fees.

. Option Fee

Exc VAT Inc VAT

£(pq) £(pq)Option 103 High Volume (This Option is no longer available for new service from 14.12.2001) 10000.00 12000.00




Call Payment - BT 0871

BT Price List



Day Evening Weekend


p p p p p pOption 103 - High Volume - (This Option is no longer available for new service from 14.12.2001) BT 0871:

-First 100,000 minutes per month, payment per second 0.022 0.027 0.042 0.051 0.042 0.051


-500,001 minutes to 1,000,000 minutes per month, payment per second 0.024 0.029 0.044 0.053 0.044 0.053

-1,000,001 minutes to 2,000,000 minutes per month, payment per second 0.025 0.031 0.045 0.054 0.045 0.054

-2,000,001 minutes to 4,000,000 minutes per month, payment per second 0.026 0.032 0.046 0.056 0.046 0.056

-All subsequent call minutes, payment per second 0.026 0.032 0.046 0.056 0.046 0.056

BT Price List



Options 110, 110 (3 Year Contract), 115 and 120 - Freefone & BT 0845..

No longer available for new supply..

Option Fee .

. Option Fee

Exc VAT Inc VAT

£(pq) £(pq)Option 110 (no longer available for new supply) 1000.00 1200.00

Option 110 (3 year contract) (no longer available for new supply) 500.00 600.00

Option 115 (no longer available for new supply) 6000.00 7200.00

Option 120 (no longer available for new supply) 10000.00 12000.00

Call Prices.

Charges are shown per minute however are charged per second rounded up to the next whole second and subject to a minimum duration of 45 seconds with effect from the 7th June2008 unless otherwise stated on the order form. Inbound call charges will be rounded up to the nearest half penny where the calculated call price does not fall on a half-pence orwhole penny. .

Call Price per minute Freefone Calls BT 0845 Calls



p p p p p p p pOption 110: (No longer available for new supply)

-Cumulative Paid Duration (minutes per month)

-0 - 30,000 8.10 9.721 10.80 12.960 5.28 6.336 7.92 9.505

-30,001 + 7.20 8.640 9.60 11.521 4.56 5.473 6.84 8.209

Option 110 (3 year contract) (No longer available for new supply)


- 0 - 1,500 0.00 0.000 0.00 0.000 0.00 0.000 0.00 0.000

- 1,501 - 30,000 7.38 8.857 9.84 11.809 4.62 5.544 6.93 8.317

- 30,001+ 6.48 7.776 7.26 8.712 4.32 5.185 6.48 7.776

BT Price List



Call Price per minute Freefone Calls BT 0845 Calls



p p p p p p p pOption 115: (No longer available for new supply)


-0 - 30,000 8.10 9.721 10.80 12.960 5.28 6.336 7.92 9.505

-30,001 - 100,000 7.20 8.640 9.60 11.521 4.56 5.473 6.84 8.209

-100,001 + 6.30 7.561 8.40 10.081 3.84 4.608 5.76 6.912

Option 120: (No longer available for new supply)


-0 - 100,000 7.20 8.640 9.60 11.521 4.56 5.473 6.84 8.209

-100,001 - 1,000,000 6.30 7.561 8.40 10.081 3.84 4.608 5.76 6.912

-1,000,001 + 5.88 7.056 7.80 9.360 3.60 4.320 5.40 6.480

BT Price List



Options 121, 123, 125 - Freefone and BT 0845.

Options 121, 123 and 125 - No longer available for new supply..

The minimum periods of service for Option 121, 123 and 125 are 1, 3 and 5 years respectively. Customers who wish to terminate before the minimum period expires, and whodecide not to subscribe to a new contract under the BT Reward or TS High Volume packages with a higher volume and/or longer term commitment, must pay the relevant optionfees for the unexpired portion of the contract.

Free weekly paper statistics reports are available on nominated numbers within these options

Option Fee.

. Option Fee

Exc VAT Inc VAT

£(pq) £(pq)Option 121 (1 Year Contract) (No longer available for new supply) 120.00 144.00

Option 123 (3 Year Contract) (No longer available for new supply) 120.00 144.00

Option 125 (5 Year Contract) (No longer available for new supply) 120.00 144.00

Options 121, 123, 125 Call Charges.

Options 121, 123 and 125 - No longer available for new supply..

Charges are shown per minute however are charged per second rounded up to the next whole second, subject to a minimum duration of 45 seconds with effect from the 7th June2008 unless otherwise stated on the order form. Inbound call charges will be rounded up to the nearest half penny where the calculated call price does not fall on a half-pence orwhole penny.




p p p p p pOption 121: (No longer available for new supply)

-0 - 480 0.00 0.000 0.00 0.000 0.00 0.000

-481 - 20,000 9.60 11.521 5.88 7.056 7.14 8.569

-20,001 - 150,000 7.44 8.928 5.10 6.120 5.94 7.129

BT Price List






p p p p p p-150,001 - 250,000 6.60 7.921 4.56 5.473 5.52 6.624

-250,001 - 1,250,000 6.24 7.488 3.84 4.608 5.16 6.193

-1,250,001 + 6.12 7.344 3.60 4.320 5.10 6.120


-0 - 600 0.00 0.000 0.00 0.000 0.00 0.000

-601 - 20,000 9.42 11.305 5.58 6.697 7.08 8.497

-20,001 - 150,000 7.26 8.712 5.10 6.120 5.88 7.056

-150,001 - 250,000 6.42 7.704 4.50 5.400 5.46 6.553

-250,001 - 1,250,000 6.18 7.417 3.78 4.537 5.1 6.120

-1,250,001 + 6.06 7.273 3.6 4.320 5.04 6.049


-0 - 750 0.00 0.000 0.00 0.000 0.00 0.000

-751 - 20,000 9.24 11.088 5.58 6.697 6.48 7.776

-20,001 - 150,000 6.96 8.352 5.1 6.120 5.34 6.409

-150,001 - 250,000 6.36 7.633 4.5 5.400 5.28 6.336

-250,001 - 1,250,000 6.12 7.344 3.78 4.537 4.98 5.976

-1,250,001 + 5.88 7.056 3.6 4.320 4.92 5.905

BT Price List



Telemarketing Service (Ts) Commitment - Across All Services

Freefone, BT 0845, BT 0870 and BT 0871 customers with over 1 million accumulated minutes per year may subscribe to TS Commitment. TS Commitment customers are requiredto agree to a volume commitment level and a fixed contract period of 1, 3 or 5 years.

TS Commitment customers may also subscribe to the Midnight Calls Option. Applying to Freefone and BT 0845 calls only, this option provides reduced call prices between10.00pm and 6.00am Monday - Friday and all day on Saturday and Sunday in return for a quarterly option fee.

Customers with an existing Long Term Contract or Guaranteed Price Long Term Contract may terminate their contract without incurring an underachievement or early terminationcharge on condition they subscribe to a TS Commitment contract with a term longer than the un-expired period of the existing contract and an equivalent or higher volume.

For example, a customer currently on the third year of a 5 year 24 million minutes Long Term contract may transfer to a fresh 3 or 5 year 24 million minutes TS Commitmentcontract.

A customer on an 18 million minutes Long Term Contract either 3 or 5 years may sign a fresh 12 million minutes 3 or 5 year term TS Commitment contract respectively andterminate their existing contract without incurring termination charges. However, if the customer is not achieving 18 million minutes within the LTC then, they will incur theappropriate LTC under achievement charges. If the 18 million minute customer wishes to terminate the LTC contract to subscribe to a TS Commitment before the LTC contractanniversary, they will only incur under achievement charges if the current minute achievement pro rated to the contract anniversary, is less than 18 million minutes.

By subscribing to TS Commitment, the customer is entitled to the Freefone, BT 0845 and BT 0870 call charges and call payments for BT 0871 as detailed below.

If more advantageous BT Call Prices or Payments become available within this Part of the Price List, the Customer has the option of terminating the current Contract in favour of anew Contract at the better Prices or Payments. The TSC Customer would not incur under-achievement or early termination charges.


The following benefits are also available free to TS Commitment customers.

BT Price List



Reports & Controls.

(See relevant subpart within this Part )..

The figures in the table below show the maximum free entitlement available to customers on each commitment level. If further Reports or Controls are required they can beobtained by paying the standard charges. There is no per number charge for Web EIS Statistics On-Line Reports.

Annual Million MinuteCommitment Web Simple Control,Users for eachservice Web SimpleControl Numbers Full Control Numbers Web RAPID reports numbers1 2 No Charge 0 2

3 2 No Charge 2 2

6 2 No Charge 2 2

12 4 No Charge 4 4

24 4 No Charge 4 4

36 4 No Charge 4 4

48 4 No Charge 20 4

60 4 No Charge 20 4

100 8 No Charge 40 8



250 20 No Charge 70 20

350 20 No Charge 90 20

550 25 No Charge 80 25

800 30 No Charge 90 30

BT Price List



Service.

Summary of the available Service benefits:

AnnualMillionMinuteCommitment.

ServiceManagement & CostCentreBilling

ServiceAssurance on BasicService Numbers

Enhanced Raw Call Data Reduced RateAdvanceFeatureSch2Plans(see below)

1 Yes Yes Yes No

3 Yes Yes Yes No

6 Yes Yes Yes No

12 Yes Yes Yes No

24 Yes Yes Yes No

36 Yes Yes Yes No

48 Yes Yes Yes Yes

60 Yes Yes Yes Yes

100 Yes Yes Yes Yes

125 Yes Yes Yes Yes

150 Yes Yes Yes Yes

250 Yes Yes Yes Yes

350 Yes Yes Yes Yes

550 Yes Yes Yes Yes

800 Yes Yes Yes Yes

BT Price List



TS Commitment Call Charges

Calls are charged in seconds rounded up to the next whole second. Calls are subject to a minimum duration of 45 seconds with effect from the 7th June 2008 unless otherwise statedon the order form. Inbound call charges will be rounded up to the nearest half penny where the calculated call price does not fall on a half-pence or whole penny. Inbound callpayments will be rounded down to the nearest half penny where the calculated call price does not fall on a half-pence or whole penny.

Charges shown for TSC (Freefone, BT 0845 and BT 0870) below are Advanced Scheme 2 rates. For Advanced scheme 1 a supplement applies - see section 266. Basic callreductions are detailed later in this part.

Call Price per minute Freefone CallsAt All Times

1 Year Term 3 Year Term 5 Year Term


p p p p p pCommitment Level Call Minutes Per Year (millions)

1 4.92 5.905 4.80 5.761 4.68 5.617

3 4.74 5.688 4.62 5.544 4.50 5.400

6 4.62 5.544 4.50 5.400 4.38 5.256

12 4.50 5.400 4.38 5.256 4.26 5.112

24 4.38 5.256 4.26 5.112 4.14 4.968

36 4.32 5.185 4.20 5.041 4.08 4.897

48 4.26 5.112 4.14 4.968 4.02 4.824

60 4.20 5.041 4.02 4.824 3.96 4.753

100 4.14 4.968 3.96 4.753 3.90 4.680

125 4.08 4.897 3.90 4.680 3.84 4.608

150 4.02 4.824 3.84 4.608 3.78 4.537

250 3.96 4.753 3.78 4.537 3.72 4.464

350 3.90 4.680 3.72 4.464 3.66 4.393

550 3.84 4.608 3.66 4.393 3.60 4.320

800 3.72 4.464 3.54 4.249 3.48 4.176

BT Price List



Call Price per minute BT 0845 CallsAt All Times




1 2.52 3.025 2.34 2.809 2.10 2.521

3 2.28 2.737 2.16 2.593 2.04 2.449

6 2.22 2.665 2.10 2.521 1.98 2.377

12 2.16 2.593 2.04 2.449 1.92 2.304

24 2.04 2.449 1.92 2.304 1.80 2.160

36 1.98 2.377 1.86 2.232 1.74 2.088

48 1.92 2.304 1.80 2.160 1.68 2.016

60 1.86 2.232 1.74 2.088 1.62 1.944

100 1.80 2.160 1.68 2.016 1.56 1.872

125 1.74 2.088 1.62 1.944 1.50 1.800

150 1.68 2.016 1.56 1.872 1.44 1.728

250 1.62 1.944 1.44 1.728 1.32 1.584

350 1.56 1.872 1.44 1.728 1.32 1.584

550 1.50 1.800 1.38 1.656 1.26 1.513

800 1.44 1.728 1.32 1.584 1.20 1.441

BT Price List



TS Commitment - Midnight Calls Option (Only on Freefone and BT 0845 Calls in TS Commitment)

The minimum period of service for the Midnight Calls Option is one year. The rate that the customer is charged depends upon the TS Commitment volume level and the contractterm. The Midnight Calls Option may be added to a TS Commitment at any point during the lifetime of the TS Commitment contract.

Option Fee

Exc VAT Inc VAT

£(pq) £(pq)Option Fee 1000.00 1200.00

BT Price List



TS Commitment - Midnight Calls Call Charges.

Midnight Calls Option (Only on Freefone and BT 0845 Calls in TS Commitment).

Freefone Call Price per minute. Within Midnight Call Option Charge Rate Period




1 4.80 5.761 4.56 5.473 4.38 5.256

3 4.62 5.544 4.38 5.256 4.20 5.041

6 4.50 5.400 4.32 5.185 4.14 4.968

12 4.38 5.256 4.20 5.041 4.08 4.897

24 4.26 5.112 4.08 4.897 3.96 4.753

36 4.26 5.112 4.02 4.824 3.90 4.680

48 4.20 5.041 4.02 4.824 3.84 4.608

60 4.14 4.968 3.96 4.753 3.90 4.680

100 4.08 4.897 3.90 4.680 3.78 4.537

125 4.02 4.824 3.84 4.608 3.78 4.537

150 3.96 4.753 3.78 4.537 3.78 4.537

250 3.90 4.680 3.72 4.464 3.60 4.320

350 3.84 4.608 3.66 4.393 3.54 4.249

550 3.78 4.537 3.60 4.320 3.48 4.176

800 3.72 4.464 3.54 4.249 3.42 4.105

BT 0845 Call Price per minute Within Midnight Call Option Charge Rate Period




BT Price List



BT 0845 Call Price per minute Within Midnight Call Option Charge Rate Period



p p p p p p1 2.46 2.953 2.16 2.593 1.86 2.232

3 2.22 2.665 1.98 2.377 1.80 2.160

6 2.16 2.593 1.98 2.377 1.80 2.160

12 2.10 2.521 1.92 2.304 1.80 2.160

24 1.98 2.377 1.80 2.160 1.68 2.016

36 1.92 2.304 1.74 2.088 1.62 1.944

48 1.86 2.232 1.74 2.088 1.62 1.944

60 1.80 2.160 1.68 2.016 1.56 1.872

100 1.74 2.088 1.62 1.944 1.50 1.800

125 1.68 2.016 1.56 1.872 1.44 1.728

150 1.62 1.944 1.50 1.800 1.38 1.656

250 1.56 1.872 1.38 1.656 1.26 1.513

350 1.50 1.800 1.38 1.656 1.26 1.513

550 1.44 1.728 1.32 1.584 1.20 1.441

800 1.38 1.656 1.32 1.584 1.20 1.441

BT Price List



TS Commitment BT 0870 Call Charge Rates

1 Year Term


3 Year Term


5 Year Term

Call Charges will apply to BT 0870, at all times

TS Commitment BT 0871 Call Payment Rates (No Minimum Duration Applies)

1 Year Term

Commitment Level TS Commitment - BT 0871 Advanced Scheme 2 and ICM Delivery payments per minute *

Day Evening Weekend


p p p p p pCall Minutes Per Year (millions)

1 0.90 1.080 2.10 2.521 2.10 2.521

3 0.96 1.152 2.16 2.593 2.16 2.593

6 1.02 1.225 2.22 2.665 2.22 2.665

12 1.08 1.297 2.28 2.737 2.28 2.737

24 1.14 1.369 2.34 2.809 2.34 2.809

36 1.20 1.441 2.40 2.881 2.40 2.881

48 1.26 1.513 2.46 2.953 2.46 2.953

60 1.32 1.584 2.52 3.025 2.52 3.025

100 1.38 1.656 2.58 3.097 2.58 3.097

125 1.44 1.728 2.64 3.168 2.64 3.168

150 1.50 1.800 2.70 3.240 2.70 3.240

BT Price List




Day Evening Weekend


p p p p p p250 1.56 1.872 2.76 3.312 2.76 3.312

350 1.62 1.944 2.82 3.384 2.82 3.384

550 1.62 1.944 2.82 3.384 2.82 3.384

800 1.62 1.944 2.82 3.384 2.82 3.384

* - Calculated on per second basis

3 Year Term.


Day Evening Weekend



1 1.02 1.225 2.22 2.665 2.22 2.665

3 1.08 1.297 2.28 2.737 2.28 2.737

6 1.14 1.369 2.34 2.809 2.34 2.809

12 1.20 1.441 2.40 2.881 2.40 2.881

24 1.26 1.513 2.46 2.953 2.46 2.953

36 1.32 1.584 2.52 3.025 2.52 3.025

48 1.38 1.656 2.58 3.097 2.58 3.097

60 1.44 1.728 2.64 3.168 2.64 3.168

100 1.50 1.800 2.70 3.240 2.70 3.240

125 1.56 1.872 2.76 3.312 2.76 3.312

150 1.62 1.944 2.82 3.384 2.82 3.384

250 1.68 2.016 2.88 3.456 2.88 3.456

BT Price List




Day Evening Weekend


p p p p p p350 1.74 2.088 2.94 3.528 2.94 3.528

550 1.74 2.088 2.94 3.528 2.94 3.528

800 1.74 2.088 2.94 3.528 2.94 3.528


5 Year Term.


Day Evening Weekend



1 1.08 1.297 2.28 2.737 2.28 2.737

3 1.14 1.369 2.34 2.809 2.34 2.809

6 1.20 1.441 2.40 2.881 2.40 2.881

12 1.26 1.513 2.46 2.953 2.46 2.953

24 1.32 1.584 2.52 3.025 2.52 3.025

36 1.38 1.656 2.58 3.097 2.58 3.097

48 1.44 1.728 2.64 3.168 2.64 3.168

60 1.50 1.800 2.70 3.240 2.70 3.240

100 1.56 1.872 2.76 3.312 2.76 3.312

125 1.62 1.944 2.82 3.384 2.82 3.384

150 1.68 2.016 2.88 3.456 2.88 3.456

250 1.74 2.088 2.94 3.528 2.94 3.528

350 1.80 2.160 3.00 3.600 3.00 3.600

BT Price List




Day Evening Weekend


p p p p p p550 1.80 2.160 3.00 3.600 3.00 3.600

800 1.80 2.160 3.00 3.600 3.00 3.600


1 Year Term.

Commitment Level TS Commitment - BT 0871 Basic Delivery - payments per minute *

Day Evening Weekend



1 0.90 1.080 3.00 3.600 3.00 3.600

3 0.96 1.152 3.06 3.672 3.06 3.672

6 1.02 1.225 3.12 3.744 3.12 3.744

12 1.08 1.297 3.18 3.817 3.18 3.817

24 1.14 1.369 3.24 3.888 3.24 3.888

36 1.20 1.441 3.30 3.961 3.30 3.961

48 1.26 1.513 3.36 4.032 3.36 4.032

60 1.32 1.584 3.36 4.032 3.36 4.032

100 1.38 1.656 3.42 4.105 3.42 4.105

125 1.44 1.728 3.42 4.105 3.42 4.105

150 1.50 1.800 3.48 4.176 3.48 4.176

250 1.56 1.872 3.48 4.176 3.48 4.176

350 1.62 1.944 3.48 4.176 3.48 4.176

550 1.62 1.944 3.48 4.176 3.48 4.176

BT Price List




Day Evening Weekend


p p p p p p800 1.62 1.944 3.48 4.176 3.48 4.176


3 Year Term.


Day Evening Weekend



1 1.02 1.225 3.12 3.744 3.12 3.744

3 1.08 1.297 3.18 3.817 3.18 3.817

6 1.14 1.369 3.24 3.888 3.24 3.888

12 1.20 1.441 3.30 3.961 3.30 3.961

24 1.26 1.513 3.36 4.032 3.36 4.032

36 1.32 1.584 3.42 4.105 3.42 4.105

48 1.38 1.656 3.48 4.176 3.48 4.176

60 1.44 1.728 3.48 4.176 3.48 4.176

100 1.50 1.800 3.54 4.249 3.54 4.249

125 1.56 1.872 3.54 4.249 3.54 4.249

150 1.62 1.944 3.60 4.320 3.60 4.320

250 1.68 2.016 3.60 4.320 3.60 4.320

350 1.74 2.088 3.60 4.320 3.60 4.320

550 1.74 2.088 3.60 4.320 3.60 4.320

800 1.74 2.088 3.60 4.320 3.60 4.320

BT Price List




5 Year Term.


Day Evening Weekend



1 1.08 1.297 3.18 3.817 3.18 3.817

3 1.14 1.369 3.24 3.888 3.24 3.888

6 1.20 1.441 3.30 3.961 3.30 3.961

12 1.26 1.513 3.36 4.032 3.36 4.032

24 1.32 1.584 3.42 4.105 3.42 4.105

36 1.38 1.656 3.48 4.176 3.48 4.176

48 1.44 1.728 3.54 4.249 3.54 4.249

60 1.50 1.800 3.54 4.249 3.54 4.249

100 1.56 1.872 3.60 4.320 3.60 4.320

125 1.62 1.944 3.60 4.320 3.60 4.320

150 1.68 2.016 3.66 4.393 3.66 4.393

250 1.74 2.088 3.66 4.393 3.66 4.393

350 1.80 2.160 3.66 4.393 3.66 4.393

550 1.80 2.160 3.66 4.393 3.66 4.393

800 1.80 2.160 3.66 4.393 3.66 4.393


BT Price List



TS Commitment Call Charge Reduction for Basic Service Calls Only (Freefone and BT 0845 Basic Calls).

The following charge reduction is applied to the above Freefone/BT 0845 charge (inc. Midnight Call Option charge) at the appropriate band for basic service calls. Where no bandis shown there is no charge reduction for basic calls..

Commitment Level At all times (pence/min)

1 year Term 3 year Term 5 year Term


p p p p p pMillion minutes per year

1 0.18 0.216 0.18 0.216 0.18 0.216

3 0.12 0.144 0.12 0.144 0.12 0.144

6 0.12 0.144 0.12 0.144 0.12 0.144

12 0.12 0.144 0.12 0.144 0.12 0.144

24 0.06 0.072 0.06 0.072 0.06 0.072

36 0.06 0.072 0.06 0.072 0.06 0.072

48 0.06 0.072 0.06 0.072 0.06 0.072

100 (Midnight Calls Option only) 0.18 0.216 0.12 0.144 0.12 0.144







BT Price List



TS Commitment Advanced Call Supplements

See relevant subpart within this Part.

These apply in addition to the TS Commitment Freefone, BT 0845 Call (inc. Midnight Call Option Call) and BT 0870 call charge. There are no call supplements on BT 0871payments.

Reports and Controls

Reports and Controls

Web Simple Control Users Web Simple Control Numbers Full Control Numbers Web RAPID reports numbers100 million mins 8 No charge 50 8

200 million mins 20 No charge 90 20

Icm Contractual Alignment.

ICM Customers who commit to a 3 or 5 year Telemarketing Services Commitment Package will be entitled to upgrade their Intelligent Contact Management Connection and RentalPrices to the corresponding TS Commitment level. For example, a customer who has a 3 year ICM contract and a 5 year TS Commitment contract will enjoy ICM 5 year rentalprices while continuing to have a 5 year TS Commitment contract. There is no need to sign a separate ICM contract for this rental discount. Other ICM terms and conditions, as inthe BT Price List, remain applicable..

Ts Commitments.

To subscribe to TS Commitment customers must be able to demonstrate that they will achieve at least 90% of their proposed annual commitment.

Call minutes on Freefone (including Domestic UFS), BT 0845, BT 0870, BT 0871, BT Call Director and Valuecall services can be used to make up the volume commitment level.

If more advantageous BT Call Prices or Payments become available within this Part of the Price List, the Customer has the option of terminating the current Contract in favour of anew Contract at the better Prices or Payments. The Customer would not incur under-achievement or early termination charges so long as they commit to the same or highercommitment levels and for a period equal to or greater than the period remaining on current Contract.


Under Achievement Charge.

At the anniversary of the TS Commitment (i.e. 1 year from the date on which the contract was originally signed) the total paid duration of all relevant services: Freefone/BT 0845/BT 0870/BT 0871/Valuecall/Domestic UFS and BT Call Director calls will be totalled. The year's total at the TS Commitment anniversary date will be used to determine if theyearly commitment has been met.

If there is a shortfall between the actual achievement and the committed volume in any one year the under achievement charges will be calculated using the tables below;

BT Price List



CommitmentLevel

Call Minutesper year(millions)

Volume achieved, as % of committed volume in any one year Volume achieved is less than 2.7 millionminutes in a yearis greater than or

equal to 90%is less than 90% but greater

than or equal to 85%is less than 85%

1 NoUnderAchievement Charge Applies

The charge for Freefone and BT 0845 call minutes will berecalculated* using BT Reward rates. The charge for BT 0870 and/orBT 0871 will be recalculated using Option 103 rates where thecustomer will pay the shortfall. There will be no charges made forremaining rentals/features

N/A

The customer will pay thedifference between committedTSC rate multiplied by actual

volume achieved minusappropriate* TSC rate

multiplied by actual volumeachieved multiplied by 50%

The customer will pay the differencebetween committed TSC ratemultiplied by actual volume achievedminus appropriate* TSC ratemultiplied by actual volume achieved.

The charge for Freefone and BT 0845 minuteswill be recalculated* using BT Reward rates. Thecharge for BT 0870 and/or BT 0871 will becalculated using Option 103 rates and thecustomer will pay the shortfall

6

12

24

36

48

60

100

125 No UnderAchievement ChargeApplies(Commitments of 125 millionminutes and over)

150

250

350

550

800

* The re-pricing calculations will be made using the prices effective on the TS Commitment anniversary date and will apply to the whole year. This also applies to any savings onany calls in Midnight Calls Option. For under achievement charging purposes, appropriate rate implies the TSC commitment tier most appropriate to customers level ofachievement e.g a customer committed to a 12m minute TSC contract achieving 7m minutes is most appropriate to a 6m contract.

Also, where a customer generates an under achievement charge, the customer will also pay the additional equivalent of one year's fixed Under Achievement Charge as detailed inthe table below.

BT Price List



Commitment Level Fixed Underachievement Charge

Exc VAT Inc VAT

£ (pa) £ (pa)Call Minutes Per Year (millions)

1 5000.00 6000.00

3 5000.00 6000.00

6 5000.00 6000.00

12 5000.00 6000.00

24 5000.00 6000.00

36 10000.00 12000.00

48 10000.00 12000.00

60 10000.00 12000.00

100 20000.00 24000.00

125 20000.00 24000.00

150 20000.00 24000.00

250 30000.00 36000.00

350 30000.00 36000.00

550 45000.00 54000.00

800 65000.00 78000.00

Example

This shows the Under Achievement Charge incurred by a customer (with Freefone numbers) who has signed for a 5-year, 24 million minute Advance Scheme 2 contract butwho achieves only 20 million minutes within a contract year.

The Under Achievement Charges are calculated as follows:

Cost for 20 million mins @ 24 million min commitment level rate will be 20m x 3.96ppm (at current rates) = £792000

Cost for 20 million mins @ 12 million min commitment level rate will be 20m x 4.08ppm (at current rates) = £816000

The amount payable is the difference between the above + the Fixed Under Achievement charge.

(£816000 - £792000) + £5000 (at current rates)

TOTAL Under Achievement Charge payable by the customer to BT is £29000

BT Price List



Early Termination.

Termination charges will apply to a customer who wishes to terminate their TS Commitment contract before the end of the term. The Termination charges will not apply tocustomers subscribing to a new contract with both a similar or longer term commitment with similar or higher volumes, provided the customer has achieved the committed volumefor the current TS Commitment year.

If a customer terminates their TS Commitment and has not achieved the committed volume for the current contract year, the customer will incur under-achievement charges inaddition to the Early Termination charges.

Early Termination Charges.

Customers who terminate their TS Commitment contract before the expiry of the full contract term will be liable for the following charges.

1 year contract.

Customers on a 1 year contract or on a final year contract extension (see `End of Term') who terminate before the end of the contract term may be subject to underachievementcharges if appropriate.

3 or 5 year contract

Customers on a 3 or 5 year contract will be subject to underachievement charges, if appropriate, for the year in which they terminate contract. They will also be charged the fixedearly termination charge for commitment volume for every full year remaining on the cointract, see table below;

Commitment Level. Fixed Early Termination Charge

Exc VAT Inc VAT

£ (pa) £ (pa)Call Minutes Per Year (millions)

1 5000.00 6000.00

3 5000.00 6000.00

6 5000.00 6000.00

12 5000.00 6000.00

24 5000.00 6000.00

36 10000.00 12000.00

48 10000.00 12000.00

60 10000.00 12000.00

100 20000.00 24000.00

BT Price List



Commitment Level. Fixed Early Termination Charge

Exc VAT Inc VAT

£ (pa) £ (pa)125 20000.00 24000.00

150 20000.00 24000.00

250 30000.00 36000.00

350 30000.00 36000.00

550 45000.00 54000.00

800 65000.00 78000.00

BT Price List



Contract Revision

Contracts can be revised upwards at each anniversary and once during each contract year, however new discounts will not be applied retrospectively. Customers will be expected toachieve their revised committed minutes by the contract anniversary.

Contracts may be downgraded once during the 1st year and can only be downgraded by one level, e.g. 800m to 550m or 350m to 250m etc. For the remainder of the contract, thecustomer will be paid at the rates applicable to the new level.

Revision downwards at a contract anniversary in the life of a TS Commitment contract will only be allowed if the customer underachieves and then only down to the level ofachievement. Underachievement charges will be payable as outlined in the paragraph `Under Achievement Charges'.

If the customer has the Midnight Calls Option the Option will automatically be revised, as appropriate however any new discount will not be applied retrospectively.

Ts CommitmentPlus - Conditions

To subscribe to TS CommitmentPlus customers must be able to demonstrate that they will achieve 100% of their proposed annual commitment.

Call minutes on Freefone, BT 0845, BT 0870, BT 0871 and Valuecall services can be used to make up the volume TS CommitmentPlus level.

TS CommitmentPlus customers will be ineligible for BT Dual Discount.

Minimum call duration will be 45 seconds within TS CommitmentPlus for 0800/0845 products with effect from the 7th June 2008 unless otherwise stated on the order form. Therewill be no minimum call duration for 0870/0871 - payment will be on a per second basis.

Contracts will be offered on a 3 year basis only. In the case of existing customers on Telemarketing Services Commitment (TSC), General Price Long Term Contract (GPLTC) orLong Term Contracts (LTC), customers will be able to migrate across to TS CommitmentPlus without early termination or under-achievement charge provided they recommence anew 3 year TS CommitmentPlus contract..

There will be no midnight call option available within TS CommitmentPlus.

There will be no variant prices for Basic, Advanced scheme 1 & 2 options within TS CommitmentPlus.

Customers may opt for one package only i.e. they cannot split their volumes to take advantage of more than one best price product.

Customers cannot elect to downgrade their TS CommitmentPlus contract to standard TSC or 100m Minute TS CommitmentPlus during the contract term.

There will be no under-achievement or early termination flexibilities. If a customer decides to terminate their contract early or under-achieves on volumes by contract end date, thefollowing charges will apply:

Under-achievement Charge - At the end of the contract period, the customer will pay the difference between committed TS CommitmentPlus volumes less actual volumesachieved multiplied by 0.3p per minute (ppm) e.g. a 200 million minute customer who delivers 150 million mins will be charged 50 million X 0.3p = £150000.00

BT Price List



Early termination charge - The customer will pay the difference between committed TS CommitmentPlus volumes less actual volumes achieved multiplied by 0.3ppm forthe remainder of that contract year PLUS a fixed fee of £60000.00 (200m) or £40000.00 (100m) for each remaining year of the contract, e.g. a 100 million TSCommitmentPlus customer who delivers 90 million minutes in year 1 only will pay 10 million X 0.3ppm Plus £40000 X 2 = £110000.00

Customers on a 100 million minute TS CommitmentPlus contract can elect to upgrade their contract once during the 3 year contract term but commit to deliver the total minutes ofthe new level within the outstanding term, not a pro-rated value.

Customer Service Guarantee Scheme - This will apply as per standard TSC conditions.

Customers who opt into TS CommitmentPlus will be able to utilise an 0800 dial up number to access their call stats.

Conditions Specific To Withdrawn Services

BT 0844 and 0871 Options - Not available for new supply.

Volume thresholds on BT 0844 and 0871 options relate to call minutes for BT 0844 and 0871 services only. Where option Schemes have Committed Call Volume thresholds, theserelate to the accumulated call minutes to BT 0844 and 0871 Services billed to a single telephone billing number. During each calendar month the volume of call minutes iscontinuously measured against the threshold and once the threshold is reached the increased call payments apply to all additional calls until the end of the calendar month.

Option 103 - BT 0844 and 0871 - Not available for new supply

Payments will be made on a quarterly basis.

Above is conditions section but withdrawn services

Freefone and BT 0845 Options - Not available for new supply

Where option Schemes have Committed Call Volume thresholds, these relate to the accumulated call minutes for Freefone and BT 0845 services billed to single telephone billingnumber. During each calendar month the volume of call minutes is continuously measured against the threshold. Once the threshold is reached, reduced call charges apply to alladditional calls until the end of the calendar month.

Option 103, 3 Year Contract - Not available for new supply

The Minimum Period of service for Option 103 - 3-year term is 3 years.

If the Customer wishes to terminate a 3 year Contract before the end of the term and decide not to subscribe to a new contract with a higher CCV and/or longer Minimum Period;the Customer must pay the Option fee for the un-expired portion of the Contract.

In the event of the Call Payment rates on Option 103 3-year term falling to equal or below the Call Payment rate made on the standard Option 103, the Customer may terminate thecontract without early termination charges providing that the notice is given within two weeks of the Customer being notified of the change.

Options 121, 123 and 125 (Not Available for New Supply)

BT Price List



The Minimum Periods of service for Option 121, 123 and 125 are 1, 3 and 5 years respectively. If the Customer wishes to terminate before the Minimum Period expires, and theCustomer decides not to subscribe to a new contract under the BT Reward or TS High Volume packages with a higher CCV and/or longer Minimum Period, the Customer must paythe relevant option fees for the un-expired portion of the Contract.

Option 125 High Volume (Not Available for New Supply)

The Minimum Period of service for Option 125 (High Volume) is 5 years. If the Customer wishes to terminate before the Minimum Period expires, and the Customer decides not tosubscribe to a TS High Volume (TSHV) Contract, the Customer must pay a termination charge at a rate of £5000 (Exc. VAT) per year (or part therof) for the un-expired portion ofthe Contract.

Option 110 3-Year Contract (Not Available for New Supply)

The Minimum Period of service for Option 110 (3-year term) is 3 years. Customers wishing to terminate before the Minimum Period expires, and deciding not to subscribe to a newcontract with a higher CCV and/or longer Minimum Period, must pay the option fee for the unexpired portion of the Contract.

BT Price List



Additional Information

The tables below provide an indication of the potential migration paths.


Options 103 (3 year contract), 110, 121,123125 & BT Reward

TS Commitment

3 6 12 18(LTC only) 24 36

Commitment from Contract 2 Options 103 (3 year contract), 110, 121, 123, 125 &BT Reward

- 3 6 12 18 24 36

TSCommitment 3 3 6 6 12 18 24 36

6 6 6 12 18 (LTC) 24 24 36

12 12 12 18 24 24 36 48

18 (LTC) 18 18 24 24 36 36 48

24 24 24 24 36 36 48 60

36 36 36 36 48 48 60 60

TSCommitment 48 48 48 48 60 60 60 60

60 60 60 60 60 60 60 60

75 60 60 60 60 60 100 100

100 100 100 100 100 100 100 125

125 125 125 125 125 125 125 150

150 150 150 150 150 150 150 150

200 (GPLTC) 150 150 150 150 150 150 150

250 250 250 250 250 250 250 250

350 350 350 350 350 350 350 350

BT Price List




TS Commitment

48 60 75(GPLTC) 100 125 150 200(GPLTC) 250 350(TSC)

Commitment from Contract 2 Options 103 (3 year contract), 110, 121, 123, 125 & BTReward

48 60 60 100 125 150 200 250 350

TS Commitment 3 48 60 60 100 125 150 150 250 350

6 48 60 60 100 125 150 150 250 350

12 60 60 60 100 125 150 150 250 350

18 (LTC) 60 60 60 100 125 150 150 250 350

24 60 60 100 100 125 150 150 250 350

36 60 60 100 125 150 150 150 250 350

TS Commitment 48 60 100 100 125 150 150 150 250 350

60 100 100 125 150 150 150 250 250 350

75(GPLTC only) 100 125 150 150 150 150 250 250 350

100 125 150 150 150 150 250 250 350 350

125 150 150 150 150 250 250 250 350 350

150 150 150 150 250 250 250 350 350 350

200 (GPLTC only) 150 250 250 250 250 350 350 350 350

250 250 250 250 350 350 350 350 350 350

350 (TS) 350 350 350 350 350 350 350 350 350

Inbound Prices

From 1 February 2004, Option 101 (Business Builder) and Option 102 (Business Builder), BT Reward were no longer available for new supply and were replaced by BTTelemarketing Business Starter option.

From 28th October 2005 Telemarketing Business Starter is no longer available for new supply and is replaced by BT Telemarketing Business Plan.

BT Price List



DDI Connection and Rental Charges - All Options.

A DDI block comprises 100 contiguous numbers. If a DDI block is broken down at a Customer's request, individual numbers will be charged as individual numbers and residualnumbers will be charged at the full block rate. .

A bulk number rental option is available providing reduced quarterly rentals in exchange for an option fee.

Connection Charge Rental


£ £ £(pq) £(pq)Per 100 number DDI block 100.00 120.00 300.00 360.00

Bulk Number Option Fee 2000.00 2400.00

- Per BT allocated Number 0.00 0.00 10.00 12.00

- Per Choice Number POA POA POA POA

- Per DDI block 100.00 120.00 50.00 60.00

Fast Track provision - additional charge per number (see page for additional information) 100.00 120.00 - -

BT Price List



Number Connection Charges and Rentals for Pricing Options.

BT Price List



Connection and Rental Charges - Option 100 (Business Builder), Option 101 (Business Builder), Option 102 .(Business Builder) and BT Reward:

. Connection Charge Rental


£ £ £(pq) £(pq)Per BT allocated Number N/A N/A 50.00 60.00

Per Choice Number 300.00 360.00 50.00 60.00

BT Price List



Connection and Rental Charges - All Other Options (Excluding Tsc) :



£ £ £(pq) £(pq)Per BT allocated Number 25.00 30.00 50.00 60.00

Per Choice Number POA POA POA POA

BT Price List



Connection and Rental Charges - Tsc :



£ £ £(pq) £(pq)Per BT allocated Number 0.00 0.00 50.00 60.00

Per Choice Number 300.00 360.00 50.00 60.00

This option is principally for credit card validation applications. These are characteristically large volumes of transactions of very short duration calls.

BT Price List



Option Fee for Freefone Validation Service.

. Option Fee

Exc VAT Inc VAT

£(pq) £(pq)Freefone Validation Service 5000.00 6000.00

The calls are charged in seconds rounded up to the next whole second, subject to a minimum duration of 14 seconds. Inbound call charges will be rounded up to the nearest halfpenny where the calculated call price does not fall on a half-pence or whole penny. Inbound call payments will be rounded down to the nearest half penny where the calculated callprice does not fall on a half-pence or whole penny.

Freefone Validation ServiceCumulative Transactions (Per Month) Charge per second

Transaction Duration

First 14 Seconds 15-30 Seconds All RemainingSeconds


p p p p p pNumber of transactions

0 to 5,000,000 0.086 0.104 0.12 0.144 0.17 0.204

5,000,001 to 10,000,000 0.084 0.101 0.118 0.142 0.17 0.204

10,000,001 + 0.082 0.099 0.116 0.140 0.17 0.204

BT Price List



Telemarketing Service (Ts) High Volume 2

For a CCV of a Minimum of 20,000 minutes Per Contract Year, Charges on Application (POA)

Charges for Basic, Advanced services and ICM will be provided on application.

TS High Volume is an opt-in package, replacing TS Commitment and TS Commitmentplus for BT Inbound Services Customers willing to commit to a CCV of over 20,000inbound minutes per Contract Year.

Freefone 0800, BT 0845, BT 0870, BT Call Director Customers with over 20,000 accumulated minutes per year and/or BT 0871, BT 0844 and BT DQC 118 Customers with over100,000 accumulated minutes per year may subscribe to TS High Volume. Depending on the Customers product mix, the Customer is required to agree to a CCV of over 20,000(0800, 0845, 0870) or 100,000 (0871, 0844, BT DQC 188) minutes per year for a Minimum period of 12 months (1 year contract), 24 months (2 year contract), 36 months (3 yearcontract) or 60 months (5 year contract). Valuecall products may also contribute to volumes.

Customers with an existing Long Term Contract, Guaranteed Price Long Term Contract, TS Commitment Contract, TS Commitmentplus, BT Reward or Option 121, 123 or 125Contract may terminate their existing Contract without incurring an underachievement or early termination charge on condition they subscribe to a TS High Volume Contract witha Minimum Period longer than the un-expired Minimum Period of the existing Contract and / or an equivalent or higher CCV.

By subscribing to a TS High Volume Contract, the Customer is entitled to the Freefone, BT 0845 and BT 0844 (100k - 12m minutes) call charges and call payments for BT 0871and BT 0844 (24m - 300m minutes) as detailed below. See Section 2 Part 24 for details of BT DQC 118 charges and payments. For queries on applicable CCV bands and chargesnot listed, please contact your Account Manager or Service Management.

If more advantageous BT Call Charges or Call Payments become available within this Part of the Price List, the Customer has the option of terminating the current Contract infavour of a new Contract at the better Call Charges or Call Payments.

The new Call Charges or Call Payments will not be applied retrospectively.

TS High Volume Customers will be ineligible for BT Dual Discount.

With effect from 7th June 2008, unless otherwise stated on the order form the minimum call duration within TS High Volume will be 45 seconds for 0800/0845 and 0844 (100k -12m minutes) products. There is no minimum call duration for 0871, 0844 (24m - 300m minutes) or BT DQC 118 products. With effect from 1 August 2009 the minimum callduration for 0870 will be 45 seconds.

Call delivery using advanced Scheme 1 is not available with TS High Volume Contracts.

Call Charges

All charges including Connection, Call Charges and Call Payments are available upon application and will be set out in the Order Form or Charges Schedule as appropriate.

BT Price List



TS High Volume Advanced Feature and Inline Services Charges - (Call Routing Plans)

Customers committing to a CCV of 48 million minutes and over are eligible for reduced charges on Call Routing Plans.

The Call Routing Plan charges are per plan, charged at Advance Scheme 2 charges up to a maximum rental of 500 (Ex VAT) per quarter per plan. Call Routing plans on AdvancedScheme 1 is not available within TS High Volume Contracts.

Single Charge Rental


£ £ £(pq) £(pq)Set-up charges per plan (including any features used) 200.00 240.00 N/A N/A

Per Plan

- containing 4 features or fewer N/A N/A 50.00 60.00

- all others N/A N/A 500.00 600.00

Report and Control Entitlement 0.00 0.00 N/A N/A

Architecture changes per plan 0.00 0.00 N/A N/A

BT Price List



Reports and Controls.

BT Price List



Enhanced Information Statistics- EIS.

.. Rental Charge

Exc VAT Inc VAT

£(pq) £(pq)Standard Service

per Option 100 (Business Builder), 100 (BT 0870), 101 (Business Builder), 102 (Business Builder) and 103 number* 100.00 120.00

Per 0800 Validation Service, Option 104, 105, 110, 115, 120, 121, 123, 125 high volume or Long Term Contract or Guaranteed Price Contract number* nil nil

per Option 2 or 4 number* nil nil

Per Option 3 number*

-with 1 - 9 lines 100.00 120.00

-with 10+ lines nil nil

EIS - Short Term Service

Charge

Exc VAT Inc VAT

£ £

First 4 weeks (or part thereof):-Per Option 100 (Business Builder), 100 (BT 0870), 101 (Business Builder), 102 (Business Builder) and 103 number* 100.00 120.00

-Per 0800 Validation Service, Option 104, 105, 110, 115, 120, 121, 123, 125 high volume or Long Term Contract or Guaranteed Price Contract number* nil nil

-Per Option 2 or Option 4 number* nil nil

-Per Option 3 number:*

-with 1 - 9 lines 100.00 120.00

-with 10 + lines nil nil

Each subsequent 4 weeks (or part thereof):-Per Option 100 (Business Builder), 100 (BT 0870), 101 (Business Builder), 102 (Business Builder) and 103 number* 40.00 48.00

-Per 0800 Validation Service, Option 104, 105, 110, 115, 120, 121, 123, 125 high volume or Long Term Contract or Guaranteed Price Contract number* nil nil

-Per Option 2 or Option 4 number* nil nil

BT Price List



Charge

Exc VAT Inc VAT

£ £-Per Option 3 number:*

-with 1-9 lines 40.00 48.00

-with 10 + lines nil nil

EIS - Additional Charges

Rental Charge Single Payment Charge


£(pq) £(pq) £ £-Customer definable timeslots for Time of Day report

-set-up charge - - 100.00 120.00

-charge per change to definition - - 100.00 120.00

-Customer definable timeslots for Effective Call Duration report

-set-up charge - - 100.00 120.00

-charge per change to definition - - 100.00 120.00

Customers on DDI:

-Per Option 104, 105, 110, 115, 120, 121, 123 and 125 up to 10 numbers* - - nil nil

-Per Option 100 (Business Builder), 100 (BT 0870), 101 (Business Builder), 102 (Business Builder) and 103 up to 10 numbers* - - 100.00 120.00

-Additional Numbers (All Options) - - 100.00 120.00

-Change of number for reports - - 50.00 60.00

Customer definable Enhanced Geography Report

Set-up - - 100.00 120.00

Charge per change to definition - - 100.00 120.00

*Not available for new supply other than to Customers with an existing Contract for the option stated.

BT Price List



On-line reports Connection Charge Rental


£ £ £(pq) £(pq)On-line Reports via the Web per number - Up to a maximum of 5 numbers. Above 5 numbers there are no additional connection orrental charges.

25.00 30.00 25.00 30.00

On-line Reports via the Web per user 25.00 30.00 25.00 30.00

BT Price List



EIS - International Freefone and Universal Freefone.

Prices and Conditions for Option 105 apply to the provision of EIS (Paper) for International Freefone and Universal Freefone Service Numbers.

. Connection Charge Rental Standard Care


£ £ £(pq) £(pq) £(pq) £(pq)International Freefone Charge per Web EIS User 0.00 0.00 25.00 30.00 0.00 0.00

The following is the free user entitlement given with each International/Universal Freefone Service Pricing Package. Additional Users will be charged at the above per user rate.

Connection Charge Rental Standard Care


£ £ £(pq) £(pq) £(pq) £(pq)International Freefone Web EIS free user entitlement 0.00 0.00 0.00 0.00 0.00 0.00

Pricing Package Web EIS Users - free User entitlement per International/Universal Freefone PackageStandard Package* Nil

Telemarketing Package* 1

WorldPlus 005* 2

WorldPlus 010* 4

WorldPlus 025* 6

WorldPlus 050* 8

WorldPlus 075* 10

Scheme 1 Full control

On-Line Non Recurring & Rental Charges Connection Charge Rental


£ £ £(pq) £(pq)-Full Control service per number - Scheme 1 100.00 120.00 500.00 600.00

-Full Control service per user - Scheme 1 410.00 492.00 50.00 60.00

BT Price List



Advanced Feature

Call Price Supplements

The following Call Supplements apply to Freefone, BT 0845, BT 0870, BT Contactcall 0844 and 0871 BT Call Director, International Freefone Universal Freefone AdvancedFeatures and ICM Contracts signed before 1 August '04.

Note:

1 year contract - 12 month Minimum Period

3 year contract - 36 month Minimum Period

Call Supplement Scheme 1No longer available forservice from 1 Dec '02

Scheme 2 Intelligent Call Router


p p p p p p

charged per minute (or part thereof) at all timesOption 100 (Business Builder) 1.00 1.201 Nil Nil Nil Nil

Option 101 (Business Builder) 1.00 1.201 Nil Nil Nil Nil

Option 102 (Business Builder) N/A N/A N/A N/A N/A N/A

Option 103 N/A N/A Nil Nil Nil Nil

Option 104 1.00 1.201 N/A N/A 1.00 1.201

Options 2 & 3 1.00 1.201 Nil Nil Nil Nil

charged per second (or part thereof) with a minimum call duration of 45 seconds witheffect from the 7th June 2008 unless otherwise stated on the order form.Option 100 (BT 0870) 0.016 0.020 Nil Nil Nil Nil

Option 105 0.016 0.020 Nil Nil Nil Nil

Option 110 - 1 year Contract 0.016 0.020 Nil Nil Nil Nil

Option 110 - 3 year Contract 0.016 0.020 Nil Nil Nil Nil




BT Price List



Call Supplement Scheme 1No longer available forservice from 1 Dec '02

Scheme 2 Intelligent Call Router


p p p p p pOption 123 0.016 0.020 Nil Nil Nil Nil


Option 125 (High Volume) 0.016 0.020 Nil Nil Nil Nil

BT Reward 0.016 0.020 Nil Nil Nil Nil

Long Term Contracts (inc. Midnight Call Option) 0.016 0.020 Nil Nil Nil Nil

Guaranteed Price Long Term Contracts (inc. Midnight Call Option) 0.016 0.020 Nil Nil Nil Nil

TS Commitment (inc. Midnight Call Option) 0.016 0.020 Nil Nil Nil Nil

charged per second (or part thereof) with a minimum call duration of 45 seconds witheffect from the 7th June 2008 unless otherwise stated on the order form.BT Call Director - No longer available for new service 0.083 0.100 0.066 0.080 N/A N/A

charged per second (or part thereof) with a minimum call duration of 45 seconds witheffect from the 7th June 2008 unless otherwise stated on the order form.0800 Validation Service 0.025 0.031 Nil Nil N/A N/A

charged per second (or part thereof) with a minimum call duration of 8 secondsOption 4 0.025 0.031 Nil Nil Nil Nil

BT Price List



Advanced Features and Inline Services.

Advanced Features Connection and Rental Charges Scheme 1.

Scheme 1 - the appropriate connection and rental charge is raised each time the feature is used in a Call Routing Plan.

The following restrictions apply:



£ £ £(pq) £(pq)Call Routing Features - Scheme 1 No longer available for new supply

-DoW (Day of Week) 100.00 120.00 20.00 24.00

-ToD (Time of Day) 100.00 120.00 20.00 24.00

-GBR (Geographic Based Routing)

- GBR (Geographic Based Routing) 50.00 60.00 50.00 60.00

plus, per Terminate GBR point 15.00 18.00 15.00 18.00

- CBR (Condition Based Routing) 400.00 480.00 20.00 24.00

plus, per CBR (Condition Based Routing) 25.00 30.00 20.00 24.00

-PCD (Proportional Call Distribution) 100.00 120.00 20.00 24.00

-Switch 100.00 120.00 20.00 24.00

-SD (Special Date) 100.00 120.00 20.00 24.00

-DoB (Divert on Busy) 100.00 120.00 20.00 24.00

-Switch with NSU (Network Side Update) 150.00 180.00 75.00 90.00

-Follow Me 400.00 480.00 75.00 90.00

- Follow Me to Mobile N/A N/A N/A N/A

-CID (Caller ID) 100.00 120.00 20.00 24.00

plus, per input of 20 or less Terminate CID items scheme 1 and scheme 2 20.00 24.00 nil nil

BT Price List





£ £ £(pq) £(pq)

Call Handling Features

-CPI (Caller Provided Information) 120.00 144.00 50.00 60.00

-Voice CPI (Caller Provided Information) scheme 1 120.00 144.00 50.00 60.00

Call Termination Features

-Announcement 100.00 120.00 100.00 120.00

BT Call Director

TS BT Call Director ToD (Time of Day) - scheme 1 100.00 120.00 20.00 24.00

TS BT Call Director Switch - scheme 1 200.00 240.00 100.00 120.00

TS BT Call Director PCD - scheme 2 200.00 240.00 100.00 120.00

TS BT Call Director Terminate CBR - scheme 1 25.00 30.00 20.00 24.00

TS BT Call Director CBR - scheme 1 400.00 480.00 20.00 24.00

TS BT Call Director DoW - scheme 1 100.00 120.00 20.00 24.00

TS BT Call Director Messagelink 2 Interactive 100.00 120.00 300.00 360.00

TS BT Call Director Messagelink 1 Passive 0.00 0.00 100.00 120.00

TS BT Call Director DoB - scheme 1 100.00 120.00 20.00 24.00

TS BT Call Director Terminate CBR - scheme 2 50.00 60.00 20.00 24.00

TS BT Call Director CBR - scheme 2 400.00 480.00 200.00 240.00

CBR / PCD / Switch Annual Activation 0.00 0.00 550.00 660.00

Call Routing Plan change 75.00 90.00 0.00 0.00

CBR / PCD / Switch per Activation 30.00 36.00 0.00 0.00

ISDN Adv Sch 1 Feature 100.00 120.00 100.00 120.00

Payphone Adv Sch 1 Feature 100.00 120.00 100.00 120.00

BT Price List





£ £ £(pq) £(pq)Dialled Number (DN) Adv Sch 1 Feature 100.00 120.00 100.00 120.00

MNSP Adv Sch 1 Feature 0.00 0.00 0.00 0.00

SETone Adv Sch 1 Feature 100.00 120.00 100.00 120.00

Advanced Features Connections and Rental Charges - Scheme 2



£ £ £(pq) £(pq)Call Routing Features

-DoW (Day of Week) (d) (d) 100.00 120.00

-ToD (Time of Day) (d) (d) 100.00 120.00

-Geographic Based Routing (GBR)

- GBR (Geographic Based Routing) (d) (d) 200.00 240.00

plus, per call GBR termination point (d) (d) 15.00 18.00

-CBR (Condition Based Routing) (d) (d) 200.00 240.00

plus, per Terminate CBR (d) (d) 20.00 24.00

-PCD (Proportional Call Distribution) (d) (d) 100.00 120.00

-Switch (d) (d) 100.00 120.00

-SD (Special Date) (d) (d) 100.00 120.00

-DoB (Divert on Busy) (d) (d) 100.00 120.00

-Switch with NSU (Network Side Update) (d) (d) 200.00 240.00

-Follow Me (d) (d) 200.00 240.00

- Follow Me to Mobile (d) (d) 200.00 240.00

- CID (Caller ID) (d) (d) 100.00 120.00

BT Price List



Description Connection Charge Rental


£ £ £(pq) £(pq)Call Handling Features

-CBR (Condition Based Routing) (d) (d) 200.00 240.00

Call Termination Features

-Announcement

-per plan with standard announcement (d) (d) nil nil

-per plan with customised announcement (d) (d) nil nil

Customers with commitments of 48 million minutes and overAdv scheme 2 Plan with 4 features or less N/A N/A 50.00 60.00

Adv scheme 2 with 5 features or more(The Call Plan rental cap does not apply to Messagelink Rentals) N/A N/A 500.00 600.00

CNA (Changed Number Announcement) (d) (d) 0.00 0.00

Choice Number (d) (d) POA POA

Bulk Choice Number (d) (d) POA POA

TS High Volume Choice Number (d) (d) POA POA

TS High Volume Flex Choice Number (d) (d) POA POA

TS High Volume Bespoke Choice Number (d) (d) POA POA

TS High Volume Bulk Choice Number (d) (d) POA POA

TS High Volume Flex Bulk Choice Number (d) (d) POA POA

TS High Volume Bespoke Bulk Choice Number (d) (d) POA POA

ISDN Adv Sch 2 Feature (d) (d) 100.00 120.00

Payphone Adv Sch 2 Feature (d) (d) 100.00 120.00

Dialled Number (DN) Adv Sch 2 Feature (d) (d) 100.00 120.00

MNSP Adv Sch 2 Feature (d) (d) 0.00 0.00

SETone Adv Sch 2 Feature (d) (d) 100.00 120.00

Inline Services Connections and Rental Charges - Scheme 2

BT Price List





£ £ £(pq) £(pq)Inline Services

-CPI (Caller Provided Information) (d) (d) 200.00 240.00

-Voice CPI (Caller Provided Information) - scheme 2 (d) (d) 200.00 240.00

-SILM (Simple In-line Messaging) (d) (d) POA POA

-MessageLink

MessageLink 1 PassiveFirst 10 MessageLinks (inclusive) (d) (d) 100.00 120.00

MessageLink 1 Passive11th and over, Per MessageLink (d) (d) 100.00 120.00

Bulk MessageLink 1 PassiveFor a block of 50 MessageLinks (d) (d) 2700.00 3240.00

MessageLink 2 InteractiveFirst 10 MessageLinks (inclusive) (d) (d) 300.00 360.00

MessageLink 2 Interactive11th and over, Per MessageLink (d) (d) 300.00 360.00

Bulk MessageLink 2 InteractiveFor a block of 50 MessageLinks (d) (d) 6500.00 7800.00

Alterations to Advanced Features and Inline Services At Customer's request

Charge

Exc VAT Inc VAT

£ £Create a Plan (b) (b)

Add new features to existing plan and new branches to existing GBR (Geographic Based Routing) and CBR (Condition Based Routing) (c) (c)

Removal of a Feature or a Branch 0.00 0.00

Change to Deliver to Number (DTN) 75.00 90.00

Create new Variables for the existing plan (i.e. no new branches) or change Literals 75.00 90.01

Simple Control Change

PCD - Proportional Call Distribution

CBR - Condition Based Routing

30.00 36.00

BT Price List



Charge

Exc VAT Inc VAT

£ £Follow Me and Follow Me to Mobile

Change to Announcement 75.00 90.00

Fast Track Advanced. Once the Inbound Fast Track Advanced order is placed, BT will start work within one working day and continue during normal workinghours until the Advanced Plan provision or change order is complete

100.00 120.00



£ £ £(pq) £(pq)Total Package

- Standard Service 3500.00 4200.00 3000.00 3600.00

- Service with CPI (Caller Provided Information) and/or Voice CPI (Caller Provided Information) inc. upgrade from CPI (CallerProvided Information) and/or Voice CPI (Caller Provided Information)

6500.00 7800.00 4600.00 5520.00

- Call Centre per site

1 year Contract 3400.00 4080.00 6335.00 7602.00

3 year Contract 3400.00 4080.00 5397.00 6476.40

5 year Contract 3400.00 4080.00 5197.00 6236.40

- Administration Workstation only site

1 year Contract 3300.00 3960.00 4686.00 5623.20

3 year Contract 3300.00 3960.00 3748.00 4497.60

5 year Contract 3300.00 3960.00 3548.00 4257.60

- Administration Workstation co-sited with Call Centre

1 year Contract 200.00 240.00 683.00 819.60

3 year Contract 200.00 240.00 683.00 819.60

5 year Contract 200.00 240.00 683.00 819.60

Upgrade from Standard Service to Service with CPI (Caller Provided Information) and/or Voice CPI (Caller Provided Information) 3000.00 3600.00 N/A N/A

BT Price List





£ £ £(pq) £(pq)Customer Sourced CPE Package

- Standard Service 3500.00 4200.00 3000.00 3600.00

- Service with CPI (Caller Provided Information) and/or Voice CPI (Caller Provided Information) 6500.00 7800.00 4600.00 5520.00

- Call Centre per site

1 year Contract 3300.00 3960.00 4753.00 5703.60

3 year Contract 3300.00 3960.00 3815.00 4578.00

5 year Contract 3300.00 3960.00 3615.00 4338.00

- Administration Workstation only site

1 year Contract 3200.00 3840.00 4003.00 4803.60

3 year Contract 3200.00 3840.00 3065.00 3678.00

5 year Contract 3200.00 3840.00 2865.00 3438.00

- Administration Workstation co-sited with Call Centre

1 year Contract 100.00 120.00 N/A N/A



Upgrade from Standard Service to Service with CPI (Caller Provided Information) and/or Voice CPI (Caller Provided Information) 3000.00 3600.00 N/A N/A

call charges for 0845 numbers 0845 changes 0870 changes … · call charges on options 100...

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