call centre guys info package_v5

CALL CENTRE GUYS | 1


teammission

To make Call Centre Guys the preferred partner for outsourcing solutions by sharing our commitment to innovation, service excellence, and our culture.


Delivering extraorDinary customer experiencesone touch at a time

Why outsource your back office processes? CoNSidER ThiS: spiraling costs make the battle to sustain profitability an increasingly challenging one for companies. Leading firms excel because they seize every opportunity to gain a competitive advantage and focus on their core business. By outsourcing your call centre services and back-office processes, you can realize substantial savings, improve service levels and

refocus your resources on initiatives that generate profitable growth.

a sense of pride

We’ve crafted a customer experience strategy that consistently delivers happy customers, one call at a time. our unique compilation of industry experience coupled with technological advances translates into improved quality, superior operational efficiency and

a stronger customer relationship.

it’s all about our cuLture

Walk through our doors and you will feel the Call Centre Guys spirit. our open culture celebrates the entrepreneurial passion that resides in our people. By balancing innovation with fun, our people-part-nership continues to enable and inspire us to aim

high and excel.


OURDna Stems from our founder: The constant search to acquire the excitement and adrenalinerush found on the call centre floor, paved the way for that passion to come to life and unveiled the origin of the Call Centre Guys spirit.

it’s in our history: The addiction to call centre excellence lead our founder to bringing the creation to life. The delivery of this unique energy was channelled it in to the creation of one of Canada’s elite call centres, a few moons ago.


TRUSTloyalty

With over thirty years of back office outsourcing ex-perience, we recognize how transparency influences trust. Through an unequivocal approach to maintain-ing transparency with processes, we stand behind

our valued and trusted partners.


Rogers | Direct Energy | SiriusXM | Public Mobile | Mobilicity | Reliance | FCI Broadband | ADP | SkyService Airlines | Countrywide Homes | Telus | PC Party | Chrysler

our commitment to excellence is built on leveraging best practices, to ex-tend quality rich experiences that show your customers just how valued they are. We will keep your customers smiling while ensuring delivery on all requirements, tailored to your unique vision. delivering value added quality and superior operational efficiency requires a formula that holds to being true. Combining our industry expertise with technological advances and cre-ative management is one of our approaches to redefining the benchmarks that will lead our partners to paths of unexplored achievements. Check out the list of our partners who have journeyed down that path with us:

TRACKrecorD


We believe that the art of excellence is in the wow factor. Our customer centric universe promises best in class out-sourcing solutions. Our creative wheels are constantly turning to deliver out-of-this-world results. A culture of cus-tomer service excellence starts with a force to be reckoned with; that force is our team. We smile loud with sincerity on every call. our rules are simple: 1) Sales records are made to be broken.2) Service levels are set to be exceeded.3) Customers will become evangelists.

SERVICEexcellence


sALes&mArKetinGWe design, build and integrate custom applications that channel our passion into your profit.

• Lead Generation• Outbound Telesales• Inside Sales• Order NOW Desk• Account Management• Up-sell• Retention• Online Sales• Social Media Marketing• Market Research

Sales targets are meant to be broken. Every Call Centre Guy lives by this. our goal is simple: surpass your existing results and truly earn your partnership.


customerserViceService levels are set to be exceeded. Another foundation every Call Centre Guy lives by. Again, our goal is simple: surpass your existing benchmarks and truly earn your partner-ship.

• Automatic contact distribution (ACd)• interactive voice response (iVR)• Unified communications (UC)• Multichannel (voice, email, chat)• Speech recognition• Recording and quality management• Workforce management• Real-time speech analytics• Post-call and iVR surveys• Select CRM and UC integrations• Supervisor and reporting Post-call and iVR surveys

· Select CRM and UC integrations

· Supervisor and reporting


www.callcentreguys.com

10 Sims CresRichmond Hill, ON L4B 1K9

[email protected]

call centre guys info package_v5

Documents

centre guys spirit

centre excellence

centre floor

centre services

service excellence

office processes

unique energy

art of excellence