Date: 3rd

March, 2009

BizCom Server Installation Guide

3 | P a g e

Contents

Preface……………………………………………………………..….……. 4

BizCom Server Installation Guide............................................................. ....4

IIS Installation…………………………………………………………...….6

Install .NET Framework……………………………….…...………………9

SQL Server 2005 Installation…………………………………......….…….11

SQL Server Configuration...………………………………………….……22

Oreka Installation……………………………………………………...….37

4 | P a g e

Preface

Welcome to BizCom, a World's first Distributed Web-based P2P Enterprise call

center software which increases the power utilization of Agent grid with high

stability, scalability at lowest cost. BizCom mainly consists of core features such

as Campaign Management, Conferencing, Barging, Snooping, Call Recordings &

CDRs, Do-Not-Call Functionality, Customer Relationship Management, Live

Dash Board, Reports Studio, Filters & Treatments, Dynamic Scripting Studio,

Lead Format Studio & More.

BizCom Server Installation Guide

This guide provides detail description with images of BizCom Server installation

process. This guide includes all steps of BizCom sever installation with all steps

of all prerequisites installation. So if a user has some prerequisites installed

already, skip those steps and look for required prerequisites and BizCom server

installation process’s own steps.

BizCom Server installation has three prerequisites

System Requirements

.NET Framework 3.5 SP1, Microsoft

SQL Server 2005

IIS 6.0 or higher version

Oreka 0.5.313

So if any of these prerequisites is not present on your system, BizCom server

installation would ask you to install that particular prerequisite during its

installation. If none of these prerequisites installed, BizCom Server installation

would ask you to install all prerequisites one by one. You don’t have to worry

about locating the prerequisites, BizCom Server installer automatically redirect to

resource locations of prerequisites or guides for finding/installing prerequisites

during the installation. If your pc has some prerequisites installed already then the

installer skips automatically to those and asks for other which is not present on the

system.

5 | P a g e

1. System Requirements

1.1. Supported Architectures

x86

1.2. Supported Operating Systems for servers

Microsoft Windows Server 2003 Enterprise

(*With critical windows updates installed)

Microsoft Windows Server 2008 Enterprise

(*With critical windows updates installed)

1.3. Supported Internet Browsers

Internet Explorer 6

Internet Explorer 7

Mozilla Firefox 2

Mozilla Firefox 3

1.4. Client Hardware

Minimum: 400 MHz CPU, 96 MB RAM, 800x600 256-color display

Recommended: 1.0 GHz or higher CPU, 256 MB or more RAM, 1024x768 high-

color 32-bit display

Up to 500 MB of hard disk space may be required

1.5. Server Hardware

Server: 2.8 GHz, 1GB RAM

1.6. Network Requirements

Server: Live IP – No Firewall (specified ports required to be open), 1mbps + b/w

Client: 56kbps – 256kbps bandwidth

1.7. Other Software Requirement

1.7.1. Server:

1.7.1.1. .NET 3.5 SP1

1.7.1.2. IIS 6

1.7.1.3. SQL Server 2005/ SQL Express 2005

1.7.2. Client:

1.7.2.1. .NET 3.5 SP1

1.7.2.2. Oreka 0.5.313

6 | P a g e

The following steps are given to install BizCom Server

STEP 1 Download BizCom Server setup from one of the following links:

https://sourceforge.net/project/showfiles.php?group_id=162339&package_id=183133&release_id

=598776

If you do not have IIS 6.0 or higher version installed on your system then kindly install

IIS first otherwise (in case you already have) move to step 8 to proceed.

IIS installation steps (STEP 2 to 7):-

STEP 2 Go to Start > Control Panel > Add or Remove Programs

7 | P a g e

STEP 3 Click on “Add/Remove Windows Components” placed in left side of “Add or

Remove Programs” window

8 | P a g e

STEP 4 Select “Application Server” then click next to proceed.

STEP 5 Insert disc of Microsoft Windows Operating System of your PC in CD driver,

press “OK” to proceed.

9 | P a g e

STEP 6 IIS installation progress

STEP 7 Click finish to complete the IIS installation.

10 | P a g e

STEP 8 Now extract the downloaded zip file. And start BizCom Server installation by

double clicking on setup.exe file

STEP 9 This installation would ask you to install .NET Framework 3.5 SP1, if your

system does not have .NET framework installed.

STEP 10 Accept the terms and condition. Following three images demonstrate

downloading and installation progress of .NET Framework. The download time

depends on your Internet speed and your computer configuration.

11 | P a g e

STEP 11 After successful installation of .NET Framework start installing BizCom server

setup again by double clicking on setup .exe. Now if your pc does not have

SQL Server 2005 installed, the installation would ask you to install SQL

Server 2005.

SQL Server 2005 installation steps (STEP 12 to STEP 31):-

12 | P a g e

STEP 12 Click on “Download” for downloading SQL Server 2005 Express Edition with

Advanced Services SP2.

STEP 13 Save the setup file SQLEXPR32.EXE of sql server 2005.

13 | P a g e

STEP 14 Download progress of sql server setup file

STEP 15 Install SQL server by double clicking on downloaded SQLEXPR32.EXE.

Select Run to install the SQL server 2005.

STEP 16 SQL server installation is in progress

14 | P a g e

STEP 17 Accept terms and conditions and click next to proceed

STEP 18 Click “Install” to proceed next

15 | P a g e

STEP 19 SQL server installation progress screens:

16 | P a g e

STEP 20 Click next to proceed further

STEP 21 Installation progress screen

17 | P a g e

STEP 22 Provide your computer name and your company name

STEP 23 Click on the client components (drop down) and include all options and press

Next.

18 | P a g e

STEP 25 Select “Mixed Mode”

STEP 26 Provide password in specified fields. This password will be used for login

authentication when you try to login to your system’s SQL server, that is you

will have to provide this password as SQL Server authentication while login

into Microsoft SQL Server Management Studio. Click “Next” to proceed.

19 | P a g e

STEP 27 Click next to proceed

STEP 28 Leave these options as it is and click next to move for next step

20 | P a g e

STEP 29 Click “Install” to proceed

STEP 30 Following screen shows installation progress

21 | P a g e

STEP 31 Click “Finish” to finish the SQL server 2005 installation

STEP 32 Configure SQL Server 2005 for making it useful to BizCom

SQL Configuration steps (STEP 33 to 43):-

STEP 33 Go to Start > All Programs > Microsoft SQL Server 2005 > Configuration

Tools > SQL Server Surface Area Configuration

22 | P a g e

STEP 34 The following window would open, Click to “Server Surface Area

Configuration for Services and Connections”.

STEP 35 The following window would open.

23 | P a g e

STEP 36 Click on “Database Engine” > “Remote Connections” and select “Using both

TCP/IP and named pipes”.

24 | P a g e

STEP 37 Go to “SQL Server Browser” > Services

25 | P a g e

STEP 38 Click on “Stop” to stop the browser service.

26 | P a g e

STEP 39 Now start the browser service by clicking “Start” button.

27 | P a g e

STEP 40 Now go to “Database Engine”, click on “Services”.

28 | P a g e

STEP 41 Click on “Stop” to stop the database service.

29 | P a g e

STEP 42 Click “Start” to start the database service.

30 | P a g e

STEP 43 Now click on “Apply” to apply the new configurations then click “OK” to

finish the configuration settings.

31 | P a g e

STEP 44 After finishing the new configuration settings, you will be prompted following

Window. Close the following window.

STEP 45 The following 2 steps is required for confirming successful installation and

Configuration of SQL Server 2005, go to Start > All Programs > Microsoft

SQL Server 2005 > SQL Server Management Studio Express.

32 | P a g e

STEP 46 You will get the following window, this window shows that the SQL

Server management studio is trying to connect to a SQL server.

For Server type field:

o Select “Database Engine”

For Server name field:

o Write the SQL server IP (SQL server IP is IP of the PC

where the SQL server is installed/running which you

trying to connect like 192.168.191.2) + “\” +

SQLEXPRESS (for example

“192.168.191.2\SQLEXPRESS”).

o The Server name may be only IP address of the SQL

server (Like “192.168.191.2” in case of enterprise

version of SQL Server 2005), but this user guide

directed to install Express version of Microsoft SQL

Server 2005.

For Authentication field:

o Select SQL Server Authentication

For Login field:

o Write “sa” as per SQL server installation steps followed

previously.

For Password field:

o Write the password you entered in the Mixed Mode step

while installing the SQL Server(Step 19).

Now click to “connect” button to connect to the database engine, if

database is connected successfully that means you have successfully

installed and configured the database and you have correct credentials

for accessing it.

33 | P a g e

STEP 48 Start BizCom sever installation again by double clicking on BizCom Server

Setup.exe file. Click next to proceed.

STEP 49 Provide correct SQL Server’s credentials.

For first/top field (SQL Instance Name):

Enter Server name, which is used while connecting to SQL

server through Microsoft SQL Server Management Studio and

login into that; enter that Server name in first/top field, as for

example “192.168.191.2\SQLExpress”, 192.168.191.2 is the IP

address of the SQL Server.

The Instance name may be only IP address of the SQL server

(Like “192.168.191.2” in case of enterprise version of SQL

Server 2005), but this user guide directed to install Express

version of Microsoft SQL Server 2005.

IP address of SQL server is the IP of the system where SQL

server is installed/running.

For second field (SQL Authentication User Name):

Enter the user name “sa”, which is used while connecting to

SQL server trough Microsoft SQL Server Management Studio

and login into that; use that User Name in middle field.

For last/bottom field (SQL Authentication Password):

This is the corresponding password to the user name discussed

in above section (Step 19).

34 | P a g e

Click “Next” to proceed.

STEP 52 Click on next button to start the installation.

35 | P a g e

STEP 53 Installation progress.

STEP 54 Click “Close” to finish the BizCom Server installation.

STEP 55 Install Oreka from http://oreka.sourceforge.net/download/windows & extract

the zip.

STEP 56 Run the orkaudio-0.5-313-win32-installer.exe & click on Next.

36 | P a g e

STEP 57 Click on Install & than Click on next to install.

STEP 58 Click on next & install WinPcap.

37 | P a g e

STEP 59 Accept the licence & after the installation click on finish.

38 | P a g e

Now a BizCom server is ready for use as a Callcenter engine with URL:

http://<ServerIP>/VMukti, where ServerIP is the IP address of the system where BizCom

server is installed.

STEP 60 Enter the VMukti Meeting Place Server URL in the Web browser’s address

bar.

The Welcome page appears. Register on the page.

Register/Login:

For first time user, enter user-id and password in the specified fields then

click on the Register Button.

If you are a registered user enter your user-id and password and press

login.

39 | P a g e

STEP 61 First time user enter username, password and valid email Id and press OK to

Register.

STEP 62 The next page shows startup progress of VMukti Meeting Place engine

40 | P a g e

STEP 63 The following page appears after finishing the download. User can login with

Registered user-id and password.