cabberra 21

ISSUE #21 JULY 2014

FARE INCREASE

COMES INTO EFFECT 1ST JULY | PG. 08

CANBERRA ELITE CAVALRY A NEW PARTNERSHIP | PG. 13

CTIA JOB NUMBERS AND THE FUTURE | PG. 04

THE OFFICIAL NEWSLETTER OF AERIAL CAPITAL GROUP LTD

• ROVAfits&fullymaintainsstruts,modules&panels.• Wefitawidevarietyofcars.• Onroadsservicemeansnoinconveniencetoyou.

ROVATaxiMediahasbeeninoperationformorethan12years,supplyinginexcessof$2.2milliontoownersandoperatorsoftaxisthroughoutAustraliaeachyear.

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0298072644

• OurmodulesandtheircontentmeetallTransportRegulations.• Anybrokenordamagedunitsarerepairedatourcost.• Wesourcealladvertisingfordisplay.

Road Closures at the intersection of Bunda and Binara Streets will occur from Saturday the 28th June at 7.00 am till the 9th August, 2014.

During the road closure access to the Casino and Crown Hotel will be via Allara and Binara Streets.

See map showing the closure and tra�c flows.

The existing taxi rank will be moved across the road on the 9th August 2014 when work in the area of the existing taxi rank commences.

These arrangements are part of the ongoing extension of the cycle path through Civic.



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FLEET NEWS 02

TRAINING ROOM 03

CTIA 04

EVENTS OF THE MONTH 06

EVENTS 07

FARE STICKERS 08

MEET THE DRIVER 09

OUT & ABOUT 10

CANBERRA ELITE CAVALRY 13

COMMENDABLE DRIVERS 14

CANBERRA AIRPORT NOTICE 16

Aerial’s taxi operators received a letter recently explaining a new arrangement between Aerial and Canberra Toyota to cut the cost of owning and maintaining a taxi vehicle. Things are moving with the first fully managed new Toyota taxi deal approved. Aerial now has approximately 12% of the fleet running hybrid vehicles.

Aerial’s driver point trial has now been in place for over three months and the data collected offers some interesting insight. Points are deducted from drivers for job rejects and job recalls and the driver doing a valid pickup within 6 minutes wins points. After only three months it is good to know that we have drivers, only a few, with a near perfect score. The challenge in designing an effective permanent driver points program will be in setting incentives and penalties to move the majority of the fleet closer to a perfect score. Aerial will consult widely on the various options and circulate a discussion paper before ending the trial. We will discuss the data collected so far with ACT Taxi Directorate staff as a first step.

Our Canberra Elite web site has a new driver training video that should be seen by everyone in the taxi industry – “Working with Passengers with Disabilities”. It has been prepared by 13Cabs in Melbourne and is being distributed throughout the Taxi Industry. It contains important customer service messages that everyone in our industry should readily practice, every time.

MARK BRAMSTONManaging Director Aerial Capital Group ltd

AERIAL‘S POINT OF VIEW

ISSUE #21 JULY 2014

For any enquiries regarding the CabBerra magazine, please give us a call on 02 6126 1696 or email us at [email protected]

WELCOME



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Road Closures at the intersection of Bunda and Binara Streets will occur from Saturday the 28th June at 7.00 am till the 9th August, 2014.

During the road closure access to the Casino and Crown Hotel will be via Allara and Binara Streets.

See map showing the closure and tra�c flows.

The existing taxi rank will be moved across the road on the 9th August 2014 when work in the area of the existing taxi rank commences.

These arrangements are part of the ongoing extension of the cycle path through Civic.



[email protected]

EARN $600 + GST/

YEARSTEVE WIGHTMAN

ENQUIRE NOW:

0298072644


CABBERRA TWENTY ONE - 01

FACEBOOK.COM/AERIALCG

http://www.facebook.com/AerialCG

With slippery roads, thick fog and freezing temperatures greeting drivers at every turn its official that winter has arrived. These conditions throw up a number of issues for Taxi Drivers. These issues include drivers applying safe driving techniques, delays at the Airport, keeping taxis clean with so much moisture in the air and drivers wearing network approved jackets. When driving in these conditions it’s important that all drivers remember how important it is to adjust driving styles to the conditions. If visibility is low due to fog then adjust speed accordingly and give more room between your taxi and the car in front to allow for sufficient stopping distance in an emergency situation.

Delays at the Airport due to fog preventing planes from landing are a real frustration to the taxi industry. It leads to potential customers not catching taxis due to cancellation in travel and drivers getting stuck at the Airport for extensive periods of time without the meter ticking over. The commissionaires are working hard towards making sure the Contact Centre is aware of the situation on the ground at the Airport. This allows the Contact Centre to provide up to date messaging to drivers regarding flight arrivals.

As mentioned in previous editions of Cabberra we are finding a number of dirty

Taxis sitting on ranks around the city. Remember fog does not mean it is going to rain. Once the fog has cleared usually a bright blue sunny day is not far behind. We are finding a lot of dirty taxis sitting at the Airport rank at 2pm in perfect sunny conditions. Remember fog will bring moisture but once cleared will result in mostly clear days. So make sure the taxi is clean at all times.

Moving away from issues related to the weather conditions, Aerial wants to congratulate the commissionaires on the praise they have been receiving from customers who are passing through the rank. This creates a great image of the taxi industry. Well done guys!

We also wanted to talk about communication between drivers and the Contact Centre. In the past month there have been a few issues between CC staff and drivers. Both groups of workers are working in high pressure jobs with peak and off- peak periods and it is so important that patience and professionalism is displayed at all times. We know as a driver it can be extremely frustrating when a booking is a no show or there are problems with the details on a booking, but please remember that the dispatcher on the other end of the query channel is not the enemy. When speaking

with the dispatcher please remember to speak calmly and clearly. Screaming or yelling over the radio only makes communication harder and increases the stress levels of everyone involved.

In closing some of you would have presented to the base recently to have Cabcharge Fareway units installed. Please note that fareway units must be installed in all taxis on the Aerial radio network. Please do your best to cooperate with Aerial workshop staff by meeting appointment times. We understand this is down time for both driver and operator but it will improve the service you will be able to offer to taxi customers.

Also taxis have now had their sim cards in their MT data brains changed over from Telstra to Vodafone. A big thank you to all the drivers who took time out to present to the base and have the sim cards swapped over. Good effort by everyone well done! That’s all for this edition of Fleet News. See you on a rank sometime soon.

King Cabbie Says “Don’t tailgate. Allow at least two seconds between your vehicle and the one in front, Six seconds in the wet”

JASON SHIELDS

NEWS

FLEET NEWS

02 - CABBERRA TWENTY ONE



Hello all,

I have been talking to John who does the majority of our practical assessments for new drivers, and he has passed on to me a method he teaches people for changing lanes when he is teaching defensive driving.

He uses the word AMISS, which stands for ahead, mirrors, indicate, shoulder and steer. This is the order you should be doing things to make changing lanes safe.

Ahead: Check the road ahead of you to make sure that there is nothing that will make changing lanes dangerous. Before you change lanes maintain a safe distance from the car in front so that when you do a

We have had ongoing reports of taxi drivers parking in the pickup and set down zone at the front of the Canberra Hospital, Garran.

head check you will be safe if the car slows down.

Mirrors: Check all your mirrors for traffic. You should be constantly checking your mirrors while driving to make yourself aware of where other cars are at all times and how fast they are travelling.

Indicate: Then indicate to show your intention of changing lanes.

Shoulder: Look over your shoulder (head check) quickly to make sure there is no traffic in your blind spot. ALWAYS make sure you do a head check before changing lanes, it is very easy for a car or motorbike to be in your blind spot without you noticing, especially if you are not in the

habit of constantly checking your mirrors.

Steer: ONLY after you have done all the above should you start to steer your car into the other lane.

A lot of you already do this I imagine but it is good to have it laid out in words so that you can consciously be aware of the procedure to change lanes safely.

Take care all,

MICHAEL CLARE

TRAINING ROOMNEWS

Aerial Capital Group is teaming up with Canberra Toyota to provide a range of Toyota products and services at very competitive prices!

Canberra Toyota, have agreed to package the following products as special o�ers to Aerial’s Taxi Operators:

• New (Gold Fleet discounts) and Used car sales,• Vehicle loan financing through Aerial (Operator Account deductions to approved purchasers);• Express Servicing of all Toyota vehicles – Fixed price to 500,000 Klms;• Maintenance and repair costs additional to routine service plan;• Tyres, fitting, balancing and safety checks;• Brakes – safety checks and repairs.

An express maintenance-servicing timetable is available giving the operator minimal time o� road.

The above range of o�ers can be packaged as a “whole of life least cost ownership plan” to reduce the cost of owning and keeping a taxi on the road.

All payments to Canberra Toyota can be made via the operator’s Aerial account.

Operators interested in learning more about using the above arrangement with Canberra Toyota can talk to Aerial’s sta� at the base.

CAPITAL GROUP LIMITED




CTIA

emerge for some time yet, and the service delivery standard would indi-cate that any so called “latent demand” has well and truly been drawn out.

rate experienced by Canberra during 2013, and hopefully into the future. Of course it is the job of tourism officials to promote Canberra, as is the job of taxi drivers, but the deputy director of Visit Canberra partly attributes last year’s 6100-population increase to the centenary promotions (Canberra Times 20th June). Of course, Canberra cabbies played a part in those promotions.

Service delivery statistics show that Canberra enjoys a most remarkable performance by its taxi industry.In peak times in May, Canberra Elite taxis picked up 98% of passengers within 20 minutes and 99.6% within thirty; and in off peak times the percentages for 10 and 20 minutes were 89.7% and 99.6% respectively. The targets for the first and second time lapses are 85% and 95%.

On top of the outstanding service delivery, at least fifty vehicles in the Canberra taxi fleet have been replaced this year. So the fleet is looking better.So the industry is well placed to handle any increase in work that may

We have just past the halfway mark of 2014, and although taxi business is still very quite, the jobs per car per day appears to have risen by close to one during the month of May.This does not necessarily mean that Canberra is becoming busy.

On the contrary, it reflects the drop in the number of active taxis. The excessive number of taxis on the road in 2013, led to the surrender of around 27 taxis (8.5%) that were in the Aerial fleet, so the increase in the number of trips per car per day means that the taxi industry is still treading water. One indicator that the industry is at least treading water is that only a few licences have handed back in the first half of 2014.

The rise in trip numbers during May appears to indicate that the presence of parliamentarians in town will continue to bring more work despite the promise of job cuts in the public service.

The longer-term outlook should be helped by the increased migration

JOB NUMB3RS AND TH3 FUTUR3

We’re here to look after you8am to 11pm EVERY DAY!

Shop 2, Jolimont Centre, 65 Northbourne Avenue. Canberra City Act 2600. Phone (02) 6161 1133




CTIA

Many drivers would be aware that a smart phone app supplier has been attempting to establish a foothold in the Canberra taxi industry. Newspaper articles written by journalists who usually display a dismal ignorance of the true facts relating to the taxi industry have from time to time provided these suppliers with free publicity.

One thing a driver should ask a prospective outside app salesperson, is for a guarantee that any passenger work the app company receives will be dispatched only to a taxi. Uber X, which is attempting to establish itself in Sydney, Melbourne and Brisbane, dispatches work to any driver who attaches to it whether he/she is a taxi driver in a taxi or person in a Mazda 3 looking for an extra dollar, and who has not been required to pay accreditation fees, taxi compulsory third party insurance, or perform the usual taxi driver tests.

A driver might think it would be handy to be linked with an outside app so he/she could occasionally pick up an extra job. One fellow, who said he had signed up in Canberra, gave the app away because it often offered him a

job when he already had one.One driver said he receives a bonus for each trip he does through an outside app. Who, then pays for the service? Is it the passenger through a credit card? Does this app ever accept a booking from a passenger who wants to pay cash?

What if every driver signed up for one of these apps? Even if all the outside app work was to be dispatched through the local taxi fleet, there would be no more work to share than there is now and drivers who cheat now would accept trip offers when they were engaged, force the passenger to wait longer and deprive other drivers of work to which they were entitled. The latent demand is fully met, so there would be no extra work to share. But if any of the outside app work were to be dispatched to drivers of “non-taxis”, then the taxi industry and its drivers would be the biggest losers.

Some journalists and finance writers, hung up on the word “competition”, claim outside apps will provide welcome competition to the taxi industry, force down fares and licence values etc. On 31st May, a contributor

to the Canberra Times wrote, “Complaints about performance of the taxi industry are legion … in Canberra …”. Obviously, a lady way out of touch with reality. The reality is, outside phone apps are only attaching themselves to the taxi industry for what they can milk out of it. Where are their plans to provide for people with disabilities? Where is their lost property policy? Where is their guarantee that only licenced taxi drivers in licenced taxis will be offered taxi type work?

Canberra Elite has its own increasingly popular web based app, which offers every member of the public the opportunity to make use of one of the best performing taxi services in the country.

In both South Australia and the Northern Territory, the governments have legislated against the use of any but taxi group affiliated apps and in Melbourne, drivers performing Uber work are being fined around $1750.

Something to think about.




EVENT OF THE MONTH

Enjoy a great afternoon of horse racing in the nation’s capital on one of the best tracks in the country at Thoroughbred Park. Free

general admission, snack bar, bookies and tote facilities available.

Add to the atmosphere by booking into the festive Christmas in July party for the day (charges apply, bookings necessary)

Book a table in the members-only Black Opal Room or enjoy superb bar facilities in the Winning Post Bar (open to the public on non-

feature race days). Purchase a members’ day ticket for $15 and enjoy a carvery luncheon in the Black Opal Room. Table bookings $25.

Dates and times:

6 July 2014

Sunday: 12.30pm

Contacts:

Phone: 02 6204 0000

Fax: 02 6241 5697

Address:

Thoroughbred Park

Randwick Road

Lyneham

Canberra ACT 2602

CHRISTMAS IN JULY RACE DAY




NEWSCABBERRA TWENTY ONE - 07


EVENT DATE AND TIME LOCATIONTorque - Freakbikes and related mutations 02/07/2014 Questacon Technology Learning

CentreThe Magic Hour 04/07/2014 to 06/07/2014 The Street TheatreCSO ACTEW Grand Gala: Verdi 05/07/2014 Llewellyn Hall

Dayne Rathbone – Its Me Mandela 05/07/2014 The Playhouse, Canberra Theatre Centre

Masterclass with Rowie Dillon: Decadent Desserts and Tremendous Truffles 05/07/2014 ibis Styles Canberra

Christmas in July Race Day 06/07/2014 Thoroughbred Park

Hoffmann Winds/Hoffmann Brass 06/07/2014 High Court of Australia, Public Hall, Level 2

Kanga Cup International Youth Football Tournament 06/07/2014 to 11/07/2014 Various VenuesMasterclass with Rishi Desai: Spice Trail with Black Truffle 06/07/2014 ibis Styles Eagle Hawk

National Portrait Gallery Portraits on Sunday: Journey into a secret river 06/07/2014 National Portrait Gallery

Discovery Space: Discovery Island 7/07/2014 to 18/07/2014 National Museum of AustraliaLloyd Cole: Standards 08/07/2014 The Street Theatre

The Fairies: Jump Jump Star 08/07/2014 The Playhouse, Canberra Theatre Centre

Children and Family Programs: Story Time 09/07/2014 National Portrait GalleryWayne Brady: It's my line 09/07/2014 Canberra TheatreAdult Programs: Portrait learning circle: Kate Grenville by Jenny Sages 10/07/2014 National Portrait Gallery

Soweto Gospel Choir 10/07/2014 Canberra Theatre CentreBrumbies v Force 11/07/2014 GIO Stadium

Screening: Quest for country (1993) 12/07/2014 to 09/08/2014 Liangis Theatre, National Portrait Gallery

Old Bus Depot Markets - Creative Fibre 13/07/2014 Old Bus Depot MarketsNational Portrait Gallery Book Group 16/07/2014 National Portrait GalleryPatyegarang 17/07/2014 to 19/07/2014 Canberra Theatre Centre

The TEN Tenors 17/07/2014 to 19/07/2014 The Playhouse, Canberra Theatre Centre

Nexis Accountants and Business Advisers 10 Year Anniversary Race Day 18/07/2014 Thoroughbred Park

ACO - Piano Quintets 19/07/2014 Llewellyn HallJeff Lang: I live a Lot in my head these days Album Launch 19/07/2014 The Street Theatre

COZMO P’COZMO Charisma and Magical Mandolins at the High Court 20/07/2014 High Court of Australia, Public Hall,

Level 2National Portrait Gallery Portraits on Sunday: Out of the Shadows: subjects matter 20/07/2014 National Portrait Gallery

Bartleby 26/07/2014 to 03/08/2014 The Street Theatre

Darren Percival - Lovelife 26/07/2014 The Playhouse, Canberra Theatre Centre

Wombat Stew 26/07/2014 Canberra Theatre CentreNational Portrait Gallery: Performance: Winter Canto 27/07/2014 National Portrait GalleryCanberra Raiders vs South Sydney Rabbitohs 28/07/2014 GIO StadiumTake Me Home - The Musical and Life of John Denver 28/07/2014 Canberra TheatreCirque Mother Africa 29/07/2014 Canberra Theatre

EVENTS - JULY 2014


AT THE DRIVER’S REQUEST A DEPOSIT ON THE FARE MUST BE PAID PRIOR TO THE COMMENCEMENT OF A HIRINGTHE DRIVER MUST THEN ENGAGE THE TAXI METER

COMMISSIONAIRES SURCHARGE: $1.20

TAXI CHARGESFROM JULY 2014

FARE EVASION IS AN OFFENCE: MAX PENALTY $500

RATE 1 - $2.00 / Kilometre - To Operate 6AM - 9PM MON -FRIRATE 2 - $2.30 / Kilometre - To Operate 9PM - 6AM MON -FRI

All Day SATURDAY, SUNDAY & PUBLIC HOLIDAYS

RATE 3 - $1.50 / Kilometre - To operate 6AM - 9PM MON - FRIRATE 4 - $1.73 / Kilometre - To operate 9PM - 6AM MON - FRI

All day SATURDAY, SUNDAY & PUBLIC HOLIDAYS

MULTIPLE HIRING - $3.75 FLAG FALL

$5.00 FLAGFALL NO BOOKING FEE $52 / HR DETENTION

AIRPORT DEPARTURE TOLL - $3.00SOILING CHARGE - $50.00BABY CAPSULE FEE - $5.00

TXYou are a passenger in

Your comfort is our concernA smoke free environment

13 2227Registered as: Aerial Capital Group Ltd

ACN: 116 825 248

ADMINISTRATION: 6126 1500 or 02 6126 1600

HIGH OCCUPANCY TAXIFROM JULY 2014$7.50 FLAGFALL NO BOOKING FEE $52/ HR DETENTION

WHERE THIS VEHICLE IS HIRED BY A GROUP OF FIVE TO SEVEN (5-7) PERSONS, THE FOLLOWING RATES APPLY:



WHERE THIS VEHICLE IS HIRED BY A GROUP OF EIGHT (8) OR MORE PERSONS, THE FOLLOWING RATES APPLY:




TAXI CHARGES

FARE EVASION IS AN OFFENCE: MAX PENALTY $500

BABY CAPSULE FEE - $5.00

FROM JULY 2014$5.00 FLAGFALL $11 BOOKING FEE $52.00 / HR DETENTION

SOILING CHARGE - $50.00AIRPORT DEPARTURE TOLL - $3.00

TXYou are a passenger in

Your comfort is our concernA smoke free environment

TAXIS

6239 3555Registered as: Aerial Capital Group Ltd

ACN: 116 825 248

ADMINISTRATION: 6126 1500

RATE 1 - $2.00 / Kilometre - To Operate 6AM - 9PM MON -FRIRATE 2 - $2.30 / Kilometre - To Operate 9PM - 6AM MON -FRI

All Day SATURDAY, SUNDAY & PUBLIC HOLIDAYS



MULTIPLE HIRING - $3.75 FLAG FALL


COMMISSIONAIRES SURCHARGE: $1.20

HIGH OCCUPANCY TAXIFROM JULY 2014WHERE THIS VEHICLE IS HIRED BY A GROUP OF FIVE (5) OR MORE PERSONS,THE FOLLOWING RATES APPLY:



$7.50 FLAGFALL NO BOOKING FEE $52 / HR DETENTION


FARE INCREASE COMES INTO EFFECT 1ST JULY 2014

See Aerial Reception To Purchase Your New Fare Sticker!

Are you a past night or day driver?

I drive both days and nights, doing a few shifts a week.

Are you originally from Canberra? If not why did you move to Canberra?

I am originally from Canberra and been here for a long time.

What do you like most about your job and why did you choose it?

The best part of being a taxi driver is that I get to drive around Canberra and meet different types of people on the way. It is a good job that is flexible and every shift and passenger is different.

Any memorable stories to share with us (it can be good or bad experience even a funny one)?

A great experience I have had is with a passenger that was going from city to theairport. They were interested in the

world cup as much as I was, and we pretty much had an exciting conversation and a pleasant drive to the airport. It didn’t feel like work, but more of a casual trip.

What do you think of the industry now? What improvements could be made?

The industry is currently very competitive. Initiatives need to be taken to ensure that more customers use taxis. By providing good customer service and building a consistent client base it will help improve the industry. The drivers should also be involved and play a vital role when the base and the government are making decisions and changes to the system and industry, greater cooperation will lead to better results.

What advice would you give newer drivers?

New drivers should understand that there are ups and downs with every shift. Some shifts are good and some not so good. The important thing is to stay positive and provide good customer service; this in turn will lead to more passengers and

more jobs. New drivers should listen to experienced drivers, as they generally give good advice and understand the industry much better than new drivers. By understanding the industry the higher chances there are to get a better shift.

PRATIK THAKUR ONLY RECENTLY STARTED DRIVING TAXIS FOR FEW MONTHS

Coffee + Muffin for $6Exclusive to the NGA Street Café

located next to the taxi rank at theNational Gallery of Australia, Parkes Place, Parkes.

Offer begins Monday, 7 July 2014.Street Café opens daily from 8am to 2pm.

*Offer valid for taxi drivers only*Offer includes tea


07

Ashraf Osman TX466

Rakesh TX434

Ping TX454

Jatinder Singh TC396

Gurpreet Singh TX 455

Tang TX215

Gariq TX218

Santi TX146

Mahesh TX464

Virk TX204

Gurinder Singh TX302

Muhammad Ali TX419

JULY 2014

EVENTS10 - CABBERRA TWENTY ONE



OUT ABOUT

Vibol TX309

Satinder Singh TX144

Kevin TC3887

Jasvinder TX495

Barat TX410

Barry TX910

Tom TX402

New Book and Track Taxi

Sohail TX215

Ranjit TC640

Shahidul TX108

Leng TX446A

ND

EVENTSCABBERRA TWENTY ONE - 11



Bali, Indonesia Scenes from the Mahabharata; valance for a temple or pavilion [ider-ider] late 19th century (detail) silk, dyes, gold thread, tinsel, sequins, glass beads, cotton

National Gallery of Australia, Canberra Gift of Michael and Mary Abbott 1988

EXHIBITION PARTNER BEVERAGE PARTNERS

FREE ENTRY

13 JUNE – 3 AUGUST 2014

nga.gov.au/bali

Bali, Indonesia Scenes from the Mahabharata; valance for a temple or pavilion [ider-ider] late 19th century (detail) silk, dyes, gold thread, tinsel, sequins, glass beads, cotton

National Gallery of Australia, Canberra Gift of Michael and Mary Abbott 1988

EXHIBITION PARTNER BEVERAGE PARTNERS

FREE ENTRY

13 JUNE – 3 AUGUST 2014

nga.gov.au/bali

!

www.canberracavalry.com.au

Canberra, ACT – The Canberra Cavalry, in coordination with the Australian Baseball League, announced that Canberra Elite Cabs, a subsidiary of Aerial Capital Group will be the new naming rights partner of the Cavalry at a press conference today. The two organisations entered into a multi-year deal, branding the team the “Canberra Elite Cavalry” for the foreseeable future.

“We are very excited about this community based partnership,” Cavalry CEO Thom Carter said. “We have always felt like our team and players are elite, we know that the experience here at the Fort on game day is elite, now we have the name to show it.”

Canberra Elite Cabs have been part of the Canberra fabric since 1957, providing quality and safe transportation to the residence and visitors to the Australian Capital Territory. Over the years they have had partnerships with the Brumbies, the National Gallery, and ClubsACT.

After unveiling the new team logo that incorporates the “Canberra Elite” brand, Carter continued, “Canberra Elite Cabs have always shown a great commitment to this community and to our fans. They have been proud partners of the organisation for years and we have worked together to ensure that fans and families have safe and easy transportation to and from the ballpark. This long-term agreement signals a continual partnership between this great company and the community they serve.

Joining Carter, Aerial Capital Managing Director Mark Bramston spoke of their reasoning and desire to expand their partnership with the Cavalry. “Aerial Capital Group is keen to be a part of the Canberra Cavalry’s future development. With the support of local business and the community, we believe that the new stadium will be one of Canberra’s great successes”.

Canberra Elite Cabs take over as naming rights partner from Rolfe Renault, who held the distinction for the past two seasons. “We are grateful for the continual support that Richard Rolfe OAM and Rolfe Renault provide to the Cavalry,” Carter said. They will continue on as a major partner of the organisation.With the new partnership the Cavalry are encouraging fans to now “Catch A Cab” to and from the ballpark and to remember that just as players are driven home safely to score runs, Canberra Elite Cabs can drive you home safely wherever you are.

The Canberra Elite Cavalry season gets underway on Thursday, 6 November against the rival Sydney Blue Sox at the Fort in Narrabundah. After coming o� winning the Asia Series in November 2012, a �rst for any ABL team, as well as winning the 2012-13 ABL season and coming runner up in the 2013-14 ABL Season, the team hopes to continue the winning tradition.

Currently memberships and group outings are available by contacting the Cavalry o�ces at 6295 8379 or at www.CanberraCavalry.com.au

FOR IMMEDIATE RELEASE 26 June 2014

Elite!Cavalry and Canberra Elite Cabs announce naming rights partnership

CANBERRA CAVALRYPO Box 60, NarrabundahACT 2604PH: 02 61958379

Commendable Driver

C MMEND

MOHAMMAD ALI Your passenger called to thank you for such a pleasant trip to the Airport. She said it was a great start to her journey and she told all her friends in Melbourne what great cabbies we have in Canberra.

Her husband also left his hat in the car and when they got home they found it in the mailbox. She said you were very thoughtful and she hopes you are rewarded for giving such great service.

DEEPAK KUMAR VERMA (L) AND MINHTRI TRUONG (R)Deepak and Minhtri this was written to us by one on your passengers.

“This is to commend two of your drivers last week, both of who were very attentive, polite and professional drivers. Deepak on the 2nd of June and Minhtri Truong on the 6th of June. I asked them both for their names so I could ensure their managers hear about their great service and, most notably, clean cabs. As a reasonably frequent traveller, Canberra has the least clean cabs in the country so it was refreshing to sit in two in one week that were clean. Please let both drivers know my appreciation.

Many thanks, Lisa”




ABLE DRIVERS

JAGJITA recent passenger of yours wanted to compliment your excellent customer service. She said that she had been having a bad day and you took the time to cheer her up. To say the least, she was very impressed.

PRATIK THAKUR This is a message we received from your customer.

“To whom it may concern,

I just wished to recognize the outstanding service of a taxi driver who took our job on Sat 24th May at around lunchtime (just before 12noon) from Dunlop ACT to The George Harcourt Inn.

He was an absolute pleasure to ride with, very polite, he knocked at the door when he arrived instead of beeping the horn, had the car doors opened for us, asked to assist with any baggage we may have had and confirmed we were happy to take a particular route to our destination. Thank you so much for the excellent service we received; just outstanding.”




FRONT OF HOUSE SECURITY

It has become clear that taxi drivers have not adopted the front of house security management protocols and restrictions of taxi vehicle access in close proximity to the terminal building.

It is an important security requirment that drivers are not to leave their vehicles unattended at any time whilst in the taxi feeder area.

EMERGENCY RESPONSE & EVACUATION PROCEDURES

The taxi feeder area is a designated access route for responding emergency services vehicles to the terminal building.

From an emergency planning and evacuation perspective, it is important to maintain access facilitation from the taxi holding area through to the taxi rank. It is critical to prevent obstruction of emergency agencies servicing the terminal in an emergency situation where a full evacuation may be necessary.

Drivers are required to exclusively use the taxi facilities within the holding area; where in an emergency incident will be able to vacate the area in a prompt manner.

If drivers are required to use the terminal facilities such as the prayer room or cafes for example, drivers are respectfully asked to use the general public parking areas to do so.

The Airport CSO sta� and law enforcement will monitor the feeder area to ensure the security and access arrangements in place are adhered to by the taxi �eet.

IMPORTANT NOTICECANBERRA AIRPORT - TAXI OPERATIONS

SECURITY AND EMERGENCY REQUIREMENTS



ENTERTAINMENT

Provide your passengers with exceptional customer service and stand a chance to win a gift card worth $100. Encourage your passengers to write to us at the base commending your great customer service to be in the running to win the Canberra Centre Commendable Driver of the Month.

Only one selected driver will be chosen every month commencing September 2013.

Win $100 Canberra Centre Gift Card.

$100 Canberra Centre Gift Card.


Up to $3,000* worth of extras aren’t the only reason you’ll be tickled Magenta

Upgrade by 30 June 2014 and start saving

Reduce printing costs and streamline business processes. Enable your people to work smarter and faster, with the new ApeosPort-V series from Fuji Xerox, integrated with software from our full suite of Cost Management, Mobility or Cloud Solutions.

Work smart and increase productivity with:Industry-first facial recognition for quick and easy authentication

Print from smartphone or tablet to help your mobile workforce be more productive

Environmentally conscious solutions delivering better cost control

Consistently superior image quality to aid your professional image

Up to $3,000* credit to use for whatever your business needs

No one knows your business needs as well as you do. That’s why you can use your credit to print more colour, buy paper or other office supplies, or choose some new productivity boosting software or timesaving hardware accessories. The choice is yours – so don’t wait.

Upgrade to a new eligible Fuji Xerox multifunction device to get up to $2,500* worth of extras.

Upgrade to a new eligible Fuji Xerox multifunction device with any Fuji Xerox software solution to get up to a total of $3,000* worth of extras.

ApeosPort-V SeriesThe smart work enabler

OR

To discover how the right device and software can transform your business processes, call 13 14 12 and quote ‘Magenta’ or visit us at promo.fujixerox.com.au/magenta

*Terms and Conditions: Only valid for Fuji Xerox Australia Pty Ltd ABN 63 000 341 819 (FXA) new customers and participating FXA dealer new customers who: purchase, lease or rent (on a minimum fixed 36 month contract) an eligible new Fuji Xerox Colour multifunction device on FXA’s standard pricing and terms, between 28th April 2014 and 30th June 2014.All orders are subject to FXA’s review and approval. Offer not available to Government or major contract customers or in conjunction with any other promotion. Offer not redeemable for cash. Participation in this promotion is deemed acceptance of these terms and conditions. Offer must be taken up by customer at time of signing the contract; offer must be specified in the contract.Fuji Xerox bonus provided as a credit to account for the applicable value made payable to the customer’s business for the new following eligible DocuCentre V or ApeosPort V devices:• Up to $3,000 for C7780, C6680, C5580, 7775, C6675, C5575 models when any Fuji Xerox software solution from Fuji Xerox catalogue is purchased; customer will be entitled to a value of $2,500 when there is no office software solution purchased. • Up to $2,000 for C4475, C3375, C3373 models when any Fuji Xerox software solution from Fuji Xerox catalogue is purchased; customer will be entitled to a value of $1,500 when there is no office software solution purchased. • Up to $1,000 for C4430, C2275, C2265 and the C2263 models when any Fuji Xerox software solution from Fuji Xerox catalogue is purchased; customer will be entitled to a value of $750 when there is no office software solution purchased.XEROX, and the sphere of connectivity design are trademarks or registered trademarks of Xerox Corporation in the U.S. and or other countries.

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