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Study Guide Version 1.1
CA Service Catalog 14.x Implementation Proven Professional Exam (CAT-301)
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CA Service Catalog 14.x Implementation Proven Professional Exam (CAT-301)
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PROPRIETARY AND CONFIDENTIAL INFORMATION
© 2016 CA. All rights reserved. CA confidential & proprietary information. For CA, CA Partner and CA Customer use only. No unauthorized use, copying or distribution. All names of individuals or of companies referenced herein are fictitious names used for instructional purposes only. Any similarity to any real persons or businesses is purely coincidental. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies. These Materials are for your informational purposes only, and do not form any type of warranty. The use of any software or product referenced in the Materials is governed by the end user’s applicable license agreement. CA is the manufacturer of these Materials. Provided with “Restricted Rights.” Exam Information
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CA Service Catalog 14.x Implementation Proven Professional Exam (CAT-301)
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The Exam Experience Professional Exam DetailsYou can register to take an online proctored exam from your home or office using Kryterion’s Online Proctoring (OLP) Services, or you can take an on-site proctored exam at a Kryterion testing center. If you choose to take an online proctored exam, you will need Internet access, an external web camera, and a computer that meets specific hardware and software requirements.
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IndexThe CA Technologies Certification Program is designed to measure your skills, knowledge, and expertise in managing, administering, installing, configuring and implementing select CA Technologies products for complete and optimized IT solutions. With CA certifications, management teams will have peace of mind that knowledgeable professionals are handling their CA Technologies applications.
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The aim of this document is to help you prepare for CA Service Catalog 14.x Implementation Proven Professional Exam. Make sure that you familiarize yourself with the content areas tested. Your best path to success is to attend the exam prep course(s).
You may also find it helpful to review the product documentation at https://support.ca.com and to participate in CA Global User Community forums at https://communities.ca.com.
The experience gained from taking courses and using the product will help you: • Gain a comprehensive understanding of the product or solution • Increase the likelihood of passing the exam on your first attempt
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CA Service Catalog 14.x Implementation Proven Professional Exam (CAT-301)
© 2016 CA. ALL RIGHTS RESERVED.
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Exam Questions
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CA Service Catalog 14.x Implementation Proven Professional Exam (CAT-301)
© 2016 CA. ALL RIGHTS RESERVED.
Best Practices
Experience
Prior Knowledge
Green Books and Green
Papers
support.ca.com
CA Tech Insider
Practical Application of Course Concepts
Areas of Study
Index
Exam Information
Areas for Study
Exam Objectives
Exam Security
Copyright
Exam Questions
CA Global User Communities
CA Service Catalog Courses: 33CAT10100 Cumulative Differences 200 33CAT20200 12.x: Foundations 200 33CAT2042T or 33CAT20420 OnDemand CA Service Catalog 14.1: Service Design 200 33CAT2043T or 33CAT20430 OnDemand CA Service Catalog 14.1: Administration 200 33CAT20280 Explore Service Accounting 200 33CAT20290 Apply Best Practice Methodologies for Service Accounting 200 33CAT20300 Identify Components of Subscription and Invoicing for Service Accounting 200 33CAT20310 Identify Methods of Reporting for Service Accounting 200 33CAT20320 Identify Troubleshooting Methods for Service Accounting 200 33CAT20330 Define Data Mediation Options for Service Accounting 200 33CAT20340 Define Service Accounting Configuration 200 33CAT20350 Identify Service Accounting Budget and Planning Module Components 200 33CAT20370 Define Service Builder Options for Service Accounting 200 33CAT20380 Create an Organizational Structure for Service Accounting 200
Search the CA Education Portal for latest courses, as they may not have been available at the time of this document posting: Partners & Customers look here: http://education.ca.com Employees look here: https://learn.ca.com/
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Register for the exam here: www.webassessor.com/catechnologies/index.html
communities.ca.com
Use Cases & Scenarios
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CA Service Catalog 14.x Implementation Proven Professional Exam (CAT-301)
© 2016 CA. ALL RIGHTS RESERVED.
Exam Information
Areas for Study
Exam Objectives
Exam Security
Copyright
Exam Questions
Exam Objectives Related Content Exam FocusExploring CA Service Catalog 33CAT20200 CA Service Catalog 12.x: Foundations 200
Explore CA Service Catalog 2%
Planning for a Successful Project 33CAT20200 CA Service Catalog 12.x: Foundations 200Plan for a Successful Project
6%
Approving a User Request 33CAT20200 CA Service Catalog 12.x: Foundations 200 Approve a User Request
2%
Understanding the CA Service Catalog Architecture
33CAT2043T or 33CAT20430 OnDemand CA Service Catalog 14.1: Administration 200 Describe the CA Service Catalog Architecture
4%
Working with Log Files 33CAT2043T or 33CAT20430 OnDemand CA Service Catalog 14.1: Administration 200 Work with Log Files
2%
Managing an Organizational Structure 33CAT2043T or 33CAT20430 OnDemand CA Service Catalog 14.1: Administration 200 Manage an Organizational Structure
6%
Managing a Catalog 33CAT2043T or 33CAT20430 OnDemand CA Service Catalog 14.1: Administration 200 Manage a Catalog
8%
Extending CA Service Catalog Using Widgets 33CAT2043T or 33CAT20430 OnDemand CA Service Catalog 14.1: Administration 200 Extend CA Service Catalog Using Widgets
2%
Building a Service Offering 33CAT2042T or 33CAT20420 OnDemand CA Service Catalog 14.1: Service Design 200 Build a Service Offering
10%
Designing Forms 33CAT2042T or 33CAT20420 OnDemand CA Service Catalog 14.1: Service Design 200 Design Forms
10%
Adding Request SLAs 33CAT2042T or 33CAT20420 OnDemand CA Service Catalog 14.1: Service Design 200 Add Request SLAs
8%
Enabling Automation of Service Offerings 33CAT2042T or 33CAT20420 OnDemand CA Service Catalog 14.1: Service Design 200 Enable Automation of Service Offerings
4%
Exam Objectives
Exam objectives as they map to related courseware and the body of knowledge, including percentage of exam devoted to topics.
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CA Service Catalog 14.x Implementation Proven Professional Exam (CAT-301)
© 2016 CA. ALL RIGHTS RESERVED.
Exam Information
Areas for Study
Exam Objectives
Exam Security
Copyright
Exam Questions
Exam Objectives Related Content Exam FocusUnderstanding Upgrade Considerations 33CAT10100 CA Service Catalog 14.1: Cumulative Differences 100
Documentation at support.ca.com Field Experience
4%
Understanding Web Services Requirements Documentation at support.ca.com, Field Experience Identify Web Services Requirements
2%
Customizing Branding Documentation at support.ca.com, Field ExperienceCustomize Branding
6%
Integrating CA Service Catalog with CA Process Automation
Documentation at support.ca.com, Field Experience Integrate CA Service Catalog with CA Process Automation
4%
Exploring CA Service Accounting 33CAT20280 CA Service Catalog: Explore Service Accounting 200 Explore CA Service Accounting
2%
Understanding Components of Subscription and Invoicing for Service Accounting
33CAT20300 CA Service Catalog: Identify Components of Subscription and Invoicing for Service Accounting 200 Identify Components of Subscription and Invoicing for Service Accounting
4%
Understanding Data Mediation Options for Service Accounting
33CAT20330 OnDemand CA Service Catalog: Define Data Mediation Options for Service Accounting 200 Define Data Mediation Options for Service Accounting
4%
Understanding Service Accounting Configuration
33CAT20340 OnDemand CA Service Catalog: Define Service Accounting Configuration 200 Define Service Accounting Configuration
2%
Understanding Service Accounting Budget and Planning Module Components
33CAT20350 OnDemand CA Service Catalog: Identify Service Accounting Budget and Planning Module Components 200 Identify Service Accounting Budget and Planning Module Components
6%
Understanding Service Builder Design Options 33CAT20370 OnDemand CA Service Catalog: Define Service Builder Options for Service Accounting 200 Identify Service Builder Design Options
2%
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CA Service Catalog 14.x Implementation Proven Professional Exam (CAT-301)
© 2016 CA. ALL RIGHTS RESERVED.
Exam Information
Areas for Study
Exam Objectives
Exam Security
Copyright
Exam Questions
Sample Certification Exam Questions
These sample questions are very similar to the questions in the actual exam. Some questions may include several correct options.
Questions Options
Question 1To help ensure that you implement CA Service Catalog successfully, you participate in a discovery session during the service catalog planning stage. In this session, your focus will be limited to operational requirements. Which factors should you consider? (Choose five)
A. Network architecture B. Scalability requirements C. Authentication integration D. High availability requirements E. Data initialization requirements F. How cost recovery will be defined for each service G. How the service structure will be defined in the catalog
Question 2Before you can use the Common Tenant Administration option, you need to make sure that:
A. CA Service Accounting is installed. B. more than one CA Process Automation domain orchestrator will be used. C. CA Service Catalog is integrated with CA Service Desk Manager 12.5 or later in your implementation. D. CA Service Catalog is configured to have multiple business units under the main service provider business unit.
Question 3Which CA Service Catalog components are used to populate data from a database table into a drop-down field on a form? (Choose two)
A. Data Mediation B. Business Objects C. Report Data Object D. Form Designer Select Element
Question 4What is the main difference between transferring a request pending action and delegating a request pending action?
A. Transferring a request pending action requires a request administrator role. B. Transferring cannot be done until the fulfillment state of the request lifecycle. C. Delegation retains the pending action in the Pending Actions list of multiple users for completion by any of them. D. A request pending action cannot be transferred by a delegated user but a request pending action transfer can be delegated.
Question 5Which reporting options are provided with CA Service Catalog? (Choose two)
A. Report Builder B. JasperReportsC. CA Business Service Insight D. CA Business Intelligence (CA BI)
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CA Service Catalog 14.x Implementation Proven Professional Exam (CAT-301)
© 2016 CA. ALL RIGHTS RESERVED.
Questions Options
Question 6In CA Service Catalog, which steps might you perform when you create and publish a CA Business Intelligence (CA BI) custom report? (Choose three)
A. To begin creating the report, open InfoView. B. To inherit standard elements, edit a .biar file. C. To publish the report, save it to a public folder. D. To export test data to Excel, run the IXUTIL command line utility. E. To assign a specific security configuration to the report, use the Central Management Console (CMC).
Question 7When you use a Web Services application programming interface (API), you are operating at which layer of the application?
A. Data B. Physical C. Network D. Business function
Question 8In CA Service Catalog, after a request is submitted, the initial CA Process Automation process you configured fails to deploy. To troubleshoot this issue, which logs should you consult? (Choose two)
A. c2o.log B. view.log C. wf_process.log D. viewservice.log
Question 9Service Level Management (SLM) is comprised of which inter-related elements? (Choose three)
A. Service Level Reporting (SLR) B. Service Level Domains (SLDs) C. Service Level Protocols (SLPs) D. Service Level Evaluation (SLE) E. Service Level Agreements (SLAs)
Question 10In CA Service Catalog, which guideline should you follow when you create a new theme?
A. Make sure to copy the Common folder before you begin. B. Copy the top-level folder of an existing theme as a starting point. C. Make no changes to folder names in the \filestore\themes folder, but instead create aliases to the folders. D. Modify an existing theme directly, which is quicker and safe to do because your changes will not affect the underlying base theme.
Question 11In the lifecycle of a reservation, at which stage does CA Service Catalog check if a matching resource is available?
A. When the request is fulfilled B. When the request is approved C. When the request is completed D. When the user submits the request
Exam Information
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CA Service Catalog 14.x Implementation Proven Professional Exam (CAT-301)
© 2016 CA. ALL RIGHTS RESERVED.
Questions Options
Question 12In Form Designer, what is the purpose of the Dual List field?
A. To present options to users in two columns: selected and not selected B. To improve the presentation of logically related collections of field names and values C. To present a second drop-down list, which is based on the values selected in an initial drop-down list D. To present users with a single list, which can appear as a standard list or a drop-down list depending on the size of the form on the user’s screen
Question 13Which functions does CA Service Catalog provide for mail server configuration? (Choose two)
A. You can send an instant message as a response to a User Lockout event based on the user business unit. B. You can use a Test button to verify the connection between CA Service Catalog and the mail server. C. Your mail server parameters can be prevented from being overridden by mail-related settings in custom rule actions. D. You can specify options for the user name, password, and port number of the mail server that you use with CA Service Catalog.
Question 14Which functions does CA Service Accounting provide? (Choose two)
A. Cost allocation B. Data reporting C. Service allocation D. Financial reporting
Question 15You are implementing CA Service Accounting where a project requirement specifies that you must set budgets, unit cost or total cost, for services across a number of fiscal periods. Which type of Budget and Planning worksheet must you create to meet this requirement?
A. Pool Worksheet B. Cost Worksheet C. Budget Worksheet D. Service Worksheet
Question 16In CA Service Accounting, before you can use cost elements in a Pool Worksheet, what must you do?
A. Assign them to appropriate services. B. Assign them to appropriate cost pools. C. Define them in your business accounting system. D. Create a new service, specifying the cost elements in a Tiered Lookup service option group.
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CA Service Catalog 14.x Implementation Proven Professional Exam (CAT-301)
© 2016 CA. ALL RIGHTS RESERVED.
Questions Options
Question 17Which profile type is used to maintain information about how and when an account is to be billed?
A. User profile B. Account profile C. Accounting profile D. Data Mediation profile
Question 18Which types of invoice groups are available with CA Service Accounting? (Choose two)
A. Static B. Relative C. Absolute D. Dynamic
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CA Service Catalog 14.x Implementation Proven Professional Exam (CAT-301)
© 2016 CA. ALL RIGHTS RESERVED.
Exam Information
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Exam Objectives
Exam Security
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Exam Questions
Answers
Question 1 = A, B, C, D, and E Question 2 = C Question 3 = C and D Question 4 = C Question 5 = A and D Question 6 = A, C, and E Question 7 = D Question 8 = A and B Question 9 = A, D, and E Question 10 = B Question 11 = D Question 12 = A Question 13 = B and D Question 14 = A and D Question 15 = D Question 16 = B Question 17 = C Question 18 = A and D
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