c miller mia nfps bcm 2016 bci summit final

Building resilient businesses

Chris Miller AMBCI MAIES Consultant, Emergency & Business Continuity Manager


OVERVIEW What? Scope of the business

Why? “Drivers” – A champion Funding imperative How?

Exercise to BIA (BC EX Athena) & More exercises – Belisama, Chimera, Demeter, Eos, Feronia & Galena

Call to action & why?


WHAT?

especially HOMELESS or people

at risk of homelessness

POOR


DRIVERS A champion/s Funding imperative

Paul Trezise CEO, Feb 2012 -

President Frank Brassil 2012-2016


Tell me about your business - 1

1. Corporate

2. Special Works 3. Retail

Centres


Tell me about your business - 2

A geographical footprint the size of Tasmania or France

Retail Centres, Conferences, a distribution

centre complex (3 warehouses) & trucking fleet

(3 vehicles)


BCM Lifecycle Global Good Practice Guide 2013 BC EX

Athena – ‘Exercise to BIA’ 15 Nov 2012


STORM APPROACHING


Critical staff called in, but have problems of your own...


IMAGINE FIRST STAFF MEMBER ARRIVES TO FIND HAIL LIKE SNOW BEING CLEARED FROM THE FRONT DOOR


BC EX Athena Lessons learnt

Weakness – ‘Exercise to BIA’ without a strong emergency management plan & structure = hard to keep focus on the business Strengths – Managers & recovery team ready for next steps – understood WHY?


MCA 1 - Support the Crisis Management Team (CMT) during an internal disruption. MCA 2 - Activate Crisis Communication Plan (CCP - internal & external). MCA 3 - During a community emergency assist the ACT Government by contributing to emergency response. MCAs 4 & 5 - Support Information and Communication services including: 4) Information & Communications Technology (ICT) & 5) Telephony. MCA 6 - Maintain 24/7 accommodation (or find alternative accommodation) for clients at Samaritan House. MCA 7 - Support Helpline & Conferences.

SVdP C/G MISSION CRITICAL ACTIVITIES (MCAs)


ST VINCENT DE PAUL SOCIETY CANBERRA/GOULBURN REGION

F I N A L

2012

BUSINESS CONTINUITY PLAN (BCP)


BC EX Belisama – 18 April 2013 Scenario generates damage & access problems


IMAGINE TYPICAL TORNADO DAMAGE – A NARROW BAND OF DESTRUCTION


Police road blocks

Police road blocks

Police road blocks

Police road blocks

Police road blocks

on Crescent


ASBESTOS CONTAMINATION WITH DAYS OF CLEAN-UP TO FOLLOW


BC EX Belisama Lessons learnt

1. Urgent need for Crisis Communications Plan (CCP)

2. Standing-down & rostering - cannot work 24/7 all CMT & some other critical employees

3. Need administrative support for Crisis Management Team (CMT)

4. Need stronger & prior arrangements with alternative sites


Skipped Nov 2013 BC EX due to co-location from 2 sites at Phillip to 1 Head Office at Deakin – Lessons Learnt 1. Exercises can be scheduled

& unscheduled. 2. Dependencies do not always

deliver as planned.


Former Head Office, Phillip

Former Special Works & Conference Office, Phillip co-located with a retail centre


Welcome to SVdP Canberra Goulburn’s

Head Office


BC EX Chimera ICT DRP – 30 April 2014 technical & leadership ?’s 1. Regular testing 2. Denial of service “attacks” 3. Ransomware


BC EX Chimera Lessons learnt

• A “ransomware” cyber attack is both a business & a values question. • How to deliver internal communications without ICT & on tight timelines?


BC EX Demeter 25 Nov 2014

A series of arson attacks

Night Patrol Blue Door

Samaritan House


BC EX Demeter Lessons learnt

1. Managing a cascading incident

2. What to do when the next incident occurs when you are still working to control a previous incident?


BC EX Eos 14 April 2015

Mitchell Distribution Centre & Tuggeranong

Retail Centre


Gary Crowder Mitchell DC Manager

Lindsay Rae, Director, Centres


BC EX Eos Cascading access scenarios

for Mitchell DC Replayed Mitchell oil re-processing centre fire, ‘testing’ 1-7 days outage Overlayed Sunrise chemical storage fire, testing 30+ days outage Overlayed Buncefield oil tank farm fire, testing many months of outage


Mitchell fire 15 September 2011


Sunrise Propane Fire Toronto 10 August 2008


Buncefield oil tank farm fire

11 December 2005


Buncefield oil tank farm fire 11 December 2005


BC EX Eos 14 April 2015

Repeat of car -v- Tuggeranong Retail & Self-Sorting Centre


BC EX Eos Lessons learnt

1. What if it is a prolonged incident? 2. Alternate sites? Resources e.g.

trucks & vans; warehouse space? 3. Crisis communications to

stand down employees, customers & suppliers


BC EX Feronia 25 November 2015 Power outage


BC EX Feronia Lessons learnt

1. How & when to communicate about reduced ICT capacity?

2. Administrative Support Team (AST) for Crisis Management Team (CMT)

3. Training the Deputy CMT Chair


BC EX Galena 15 March 2016

Scenario - Pandemic influenza Lessons learnt 1. Focused on people 2. How to handle a longer lasting

disruption with variable impacts across the network

3. Need more than a ½ day 4. Role of Conferences


Why NFPs need BCM? 1. NFPs are essential services for

vulnerable Australians 2. Linkages to emergency

management – supporting evacuation & recovery centres & ongoing services

3. Under-serviced with BCM


How could the BCI assist more NFPs

with BCM? Corporate

volunteering?


Jane Rosewarne, SVdP Canberra Goulburn’s Business Continuity Manager

Paul Trezise,

CEO, SVdP C/G THANKS!

c miller mia nfps bcm 2016 bci summit final

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