By:

Allison Ray, Niki Oldham,

Guenter Kryszon, Mark Stalvey,

Adam Polak

About

• ARAMARK is a 7.2 Billion dollar world leader in providing managed services:

» Food and Support Services

» Uniform and career apparel

» Child care and early education programs

• Consists of 160,000 employees and serves 15 million people every day.

• ARAMARK operates at more than 500,000 locations in 15 countries with the headquarters located in Philadelphia, PA.

ARAMARK Uniform Services

• Focusing specifically on Uniform Services in Atlanta Region Our contacts:• Jim Bone, General Manager, Atlanta

Distribution Center• Tammie Palmer, Plant Manager, Atlanta

Market Center

ARAMARK Uniform Services

• Provide Laundry Services• Pick-up/Delivery Services• Uniform Repair• Wash/Dry

• Rent/Sell/Lease Uniforms to Customers

ARAMARK Uniform ServicesCustomers

• Big Retail/Department Stores:

• Office Depot, Wal-Mart, T.J. Maxx and Sears Home Central

• Restaurants:

• Roadhouse Grill, Fuddruckers, Inc., Hometown Buffet

• Large Factories:

• Johnson Controls, Lipton, Pepsi Company-Owned Bottlers, Goodyear and Harley-Davidson

ARAMARK Uniforms•Types of products that ARAMARK offers:

• 65/35 blend of Polyester/Cotton, lasts up to two years• Cotton shirts, which last a year• Executive wear, which includes a button down shirt and pleated slacks.• Coveralls and Aprons, which butchers and supermarkets use• Mops, Mats, Shop towels, and Bar towels.

ARAMARK Market CenterAtlanta, GA

• Customer Orders taken by Route Driver

• One new employee - delivery within one week• Entirely new account - delivery within 4 week

ARAMARK Market CenterAtlanta, GA

• 2500-3500 Customers

• 35 ARMARK-owned Trucks• 35 Routes per day

• 1-40 Stops per Truck per day

ARAMARK Market Center

• New customers are added to routes based on proximity to others

• Each stop varies between 12 minutes and 8 hours• Customers picked by volume• Current routing system has been in place for over

20 years• Reluctant to change due to cost

ARAMARK Market Center

• 250,000 processes per day• Wash• Dry • Sort

• Automated Sort System• items sorted 3 times

• Current system is at 99% capacity

ARAMARK Market Center

• Inventory

• when a worker quits their uniform is placed in inventory at market center

• Damaged Items

• 2,000 items are sent to be repaired daily, of those 12% are beyond repair

ARAMARK Market Center

• Uniforms sorted into appropriate Route at Market Center

• Delivered to Customer during weekly service route

ARAMARK Distribution Center

• Located in Lawrenceville, GA

• Only 2 DC’s in the U.S, split between the North & the South

• Services 100 Market Centers only (30 in the Southern Region)

Distribution Center Division across U.S

ARAMARK Distribution Center

• Fabric shipped in from outside suppliers and cut in the Distribution Center.

• Lead Time• Receive Fabric = 12 Weeks• Sew Fabric = 12 Weeks

ARAMARK Distribution Center

• Suppliers:

• Materials purchased through bidding system

• Use fabric companies such as Milliken and ENSIGN for labels

ARAMARK Distribution Center

• 85% of manufacturing in ARAMARK-owned facilities in Mexico and Puerto Rico• Fabric cut at DC and shipped to MX for sewing

• 15% obtained from Uniform Vendors

(Non-regular sizes)

ARAMARK Distribution Center

• Inventory• Forecasted using 12-month moving average• Approximately 10 million pieces on shelf

• Annual Throughput at 80 million for Atlanta Distribution Center

• AS/RS Inventory System

ARAMARK Transportation

• Use Common Carriers • USF Holland and AAA Cooper• UPS used for 5% of daily business

• Shipped LTL to Market Center• Uses leverage for priority delivery

ARAMARKImprovements

• High Handling Cost• One order requires 42 people to complete• Goal is to reduce this handling cost while

maintaining high level of customer service

• No Formal Routing System