butler university - greenleaf center for servant leadership

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Butler University

Lead Like Butler – Organizational Values & Servant Leadership

June 14, 2013

Greenleaf Center for Servant Leadership

International Conference, Indianapolis, IN

Agenda

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9:00–10:15 a.m. Welcome -Kate Morris, Provost, Butler University Perspectives on The Butler Way – Servant / Values-Based Leadership -Craig Caldwell, Associate Professor, Butler University College of Business Facilitated Table Discussions -Jerry Toomer, Executive Partner, Butler University College of Business

10:15–10:30 a.m. Break

10:30–11:20 a.m. Lead Like Butler – Living out the Values -Judith Cebula, Director of the Center for Faith & Vocation, Butler University Student Athletes Live the Values: The Butler Way -Kyhle Marshall, ’14; Erik Fromm, ’14- Members of the Men’s Basketball Team

11:40 a.m. -11:50 a.m. A Self-Tweet – Give Advice to Self and Others in 140 Characters -Phil Anderson, Director of Training and Organizational Development at the Greenleaf Center for Servant Leadership

11:50 a.m. Adjourn – Meet Butler’s Famous Mascot – Blue 3 (a.k.a. Trip)

Learning Objectives & Questions

Workshop Learning Objectives: • Understand how successful organizations build on a foundation of

shared core values • Gain understanding of why values are critical to personal, team, and

organizational effectiveness • Increase self-awareness to maximize your leadership capability • Integrate concepts from the workshop into your leadership

development plan

Questions: • What are the key values held by you / by your organization? Where did

they come from? • Are they transparent? Stated or unstated? Consistent with yours? • How are they exhibited by leaders?

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Presentation Overview

Definition – What Are Values?

Identify the Connection to Servant Leadership

Research – How Do Values Impact Your Organization?

Framework – How Might the Values-Performance Link Work For Your Organization?

Recommendations – What Should You/Your Organization Do Next?

Values-Based Leadership

Q: What are values?

A: Semi-enduring set of preferences for certain outcomes or ways of achieving them(Rokeach 1)

– Way of Achieving Them – Think Means (i.e. Helpfulness)

– Outcomes – Think Ends (i.e. Inner Harmony)

Q: Why are they important?

A: They guide everything you do and how you do it.

Values / Servant Leadership Connection

Passage #1 - Servant leadership is a philosophy that brings forth principles that lead to practices

Passage #2 – values are important to you as guiding principles in your life (Rokeach 1)

Servant Leadership

Instrumental

Terminal

Values Drive…..

Employee Commitment

Job Satisfaction

Org Citizenship Behaviors

Work Group Effectiveness

Perceptions of Leader as

Charismatic

Lei, et al, 2011

Hoffman, et al, 2011

Hayibor, et al, 2011

Pozner & Schmidt, 1993

Rich et al, 2010

Values/Performance Link – Better Employee Commitment

4.87 6.26

4.90 6.12

Clarity of Organizational

Values

Clarity of Personal Values

HIGH

HIGH

LOW

LOW

Impact of Values Congruence

•Job Engagement

•Job Satisfaction

Values Congruence

Values-Based Leadership Framework

Leaders Develop Values Clarity

Leaders Model Desired Values

Organization Develops Values

Consistency

Values-Based Culture Becomes

the Norm

Organizational Performance is

Enhanced

From Values to Values-Based Leadership

• O’Toole suggests that a definition of values based leadership is hard to identify, but that….

“…followers are motivated by leaders who hold out the promise of helping them to realize the things they hold most dear, that which they value.”

From Values to Values-Based Leadership

• O’Toole further suggests that…

“…the role, task, and responsibility of VBL is to help followers realize the most important ends that they hold dear but cannot obtain by themselves.”





Consistency


the Norm


Enhanced

Espoused v. Actual Values Fi

rm A

• Integrity

• Excellence

• Respect for People

Firm

B

• Respect

• Integrity

• Communication

• Excellence





Consistency


the Norm


Enhanced

Org Values Consistency

• How would you rate this individual on Bonobos’ 5 Core Values?

– Self Awareness

– Empathy

– Intellectual Honesty

– Positive Energy

– Judgment





Consistency


the Norm


Enhanced

Example – Its How We Recruit

Problem: Your start up firm, that you have poured your heart into, needs a CEO. How do you recruit and hire a CEO when you don’t really know what one does? Solution: You find one based on a “feel.” The feel is based on the fact that you believe the person will help the current employees develop, and serve the needs or your firm.





Consistency


the Norm


Enhanced

Values-Based - Examples

• Southwest Airlines – Herb Kelleher – Recruit for core values

• The Golden Rule

• Compassion

• Flexibility

– Performance • Highest job satisfaction with

relatively low levels of pay

• Beat competition by 17% for customer satisfaction

• 40 Consecutive Years of Profitability

What Should You Do Now?

• Consider another values sort… http://goodworktoolkit.org/the_toolkit/values-

sort

• Check your answers against… – Where you spend your time – The Outlook

Exercise

– What your messages to others are

– Seek honest feedback from others…develop your own Board of Directors

What Should Your Organization Do Now?

• Foster conversation on values

• Develop “Your Way”

• Find critical moments to teach others

• Consider what you measure – Our firm is a “people” place

• Identify your organization’s stories

Butler Lives Its Values

• College of Business

– Butler Business Accelerator

– MBA Program Coaching Initiative

• Corporate & Executive Education

• College of Education

– Shortridge Magnet Program

• College of Communication (New)

– Importance of Stories

• Center for Faith & Vocation

– Butler Seminar Series

• Butler Athletics

– Articulated & Live the “Butler Way”

References

Rokeach, M. 1973. The Nature of Human Values, The Free Press: New York, NY

Pozner, B.Z. & Schmidt, W.H. (1993). Values Congruence and Differences Between the Interplay of Personal and Organizational Value Systems, Journal of Business Ethics, 12:171-177

Rich, B., Lepine, J. A., & Crawford, E. R. (2010). Job Engagement: Antecedents and Effects on Job Performance. Academy of Management Journal, 53(3), 617-635. doi:10.5465/AMJ.2010.51468988

Lei, W., Howell, J. P., Hinrichs, K. T., & Prieto, L. (2011). Organizational Citizenship Behavior: The Role of Value/Identity-Based Motivation. Journal of Leadership & Organizational Studies (Sage Publications Inc.), 18(1), 14-24. doi:10.1177/1548051810382011

Hoffman, B. J., Bynum, B. H., Piccolo, R. F., & Sutton, A. W. (2011). Person-Organization Value Congruence: How Transformational Leaders Influence Work Group Effectiveness. Academy of Management Journal, 54(4), 779-796. doi:10.5465/AMJ.2011.64870139

Hayibor, S., Agle, B., Sears, G., Sonnenfeld, J., & Ward, A. (2011). Value Congruence and Charismatic Leadership in CEO-Top Manager Relationships: An Empirical Investigation. Journal of Business Ethics, 102(2), 237-254. doi:10.1007/s10551-011-0808-y

Table Exercise

Questions:

1. What are the key values held by you / by your organization? Where did they come from?

2. Are they transparent? Stated or unstated? Consistent with yours?

3. How are they exhibited by leaders?

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Break Time

It used to be called a coffee break….

Butler University

Leading Like Butler

…at Butler

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Leading Like Butler at Butler

Living Core Values In Times of

Change and Possibility

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What is the Butler Way?

• The Butler Way demands commitment, denies selfishness, accepts reality yet seeks improvement every day. We aspire to improve ourselves and those around us. This applies to our excellent academics, supportive environment, vibrant campus and the contributions we make to our community and world.

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Core Values

• Humility

• Passion

• Unity

• Servanthood

• Thankfulness

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Tony Hinkle, Patron Saint

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Tony Hinkle, Patron Saint

A statue commemorates the coach’s legacy outside of the Fieldhouse that was named in his memory. Butler’s secular cathedral and shrine.

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The Butler Way is Born

• After two losing basketball seasons

• During coaching retreat in Wisconsin

• With lessons learned from a fellow coach of deep faith who coached on public campuses

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Cinderella Team: 2010

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Cinderella Team: 2010

• Butler Way becomes known nationally

• Brad Stevens becomes the face of these values, a coach who embodied the ideals as he instilled them in his players

• Leads to two consecutive Final Four appearances

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Beyond Athletics

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Beyond Athletics

• Each spring Butler employees volunteer to support their colleagues in grounds keeping to spend a morning beautifying our campus.

• In March 2010 that took on a new meaning when NCAA Final Four fans came to Indianapolis to see Butler play and made pilgrimages to campus. We all took pride that week.

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Beyond Athletics

Judy –

I felt this way by Tuesday, but today’s conversation cements it. I would love to see the Blue House (CFV) become a permanent center @ BU. What can or should I do to help you accomplish that.

– Deb

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Beyond Athletics

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Community of Caring

Cancer survivor Beth Couture leads her players off the court in supporting breast cancer patients, survivors and their families. She has become a quiet mentor and friend to Butler co-workers and friends facing cancer.

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Risk of Branding

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Butler University

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Time to Tweet

Q: What did I learn today, or what was reinforced today, that I will start working on Monday morning?

A: Tweet your answer (or fill out the card)

Please include: #greenleafconf AND @butleru

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Trip

butler university - greenleaf center for servant leadership

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