businesscase linkedpeople wim de gier leaseplan

© 2012 IBM Corporation

Session CCS115 Orlando, 18 January 2012 13:30-14:30 Utrecht, 14 February 2012 12.45-13.25

Linking people with LinkedPeople

Wim de Gier Senior Global Project Manager

LeasePlan Corporation N.V.

| © 2012 IBM Corporation

It’s all about the human connection


http://twitter.com/skywim

http://nl.linkedin.com/in/wimdegier

http://facebook/Wimdegier

Certified Senior Global Project Manager IPMA Level B Corporate Strategy & Development | LeasePlan Corporation N.V. Tel: +31 36 529 3513 | Mob: +31 6 223 814 70 Fax: +31 36 529 3806 | [email protected]

Side roles •IPMA Lead assessor IPMA level B and C •Member of the Dutch IPMA Exam committee •Visiting Lecturer Project Management MBA





France

Belgium

Sweden

Germany

Austria

Spain

United Kingdom

United States

India

New Zealand

Italy

Brazil

Switzerland

Luxemburg

Australia

Ireland

Finland Norway

Denmark

Hungary

Czech Republic

Poland

Slovakia

Portugal

Netherlands

LeasePlan Corporation manages over 1.4 million cars in 30 countries

Greece

Number of vehicles excludes cars managed by QEK and other activities within LeasePlan Corporation

United Arab Emirates

Turkey

Romania

Mexico

38 companies including a Dutch bank 6000+ employees


Agenda

■ Background presentation?

■ Why LinkedPeople

■ Pilot

■ Project

─ “yellow” adoption

─ “blue” structure

■ Facts and figures

■ Key take aways

PAGE 5


Why this Presentation?

■ Social media is changing the world.

■ Social media is changing the way we do business

■ Social media is changing (global) projects

■ Social media is changing my role (LeasePlan => frontrunner)

─ Levels and speed of interaction (closed to transparent)

─ Cultures (like Austria - US - Portugal)

─ Distance (New Zealand to The Netherlands)

─ Language (One?)

─ Transparent creativity (input from all / co-creation / Venkat-Ramaswamy)

─ Social responsibility (Flights, human capital, printing)

PAGE 6


LinkedPeople timelines

Q4 2008

•Initial investigation by ISA based on Gartner research

17 January 2009

•Pilot Kick-Off meeting

23 September 2009

•Pilot successful and on hold

Q4 2009

•Web 2.0 strategy

Q1 2010

•Project define phase

25 May 2010

•EMT approval for develop phase and first 6 entities

15 November 2010

•First entities live (LPNO, LPSE, LPFI, LPDK, LPHU, LPCorp, LPIS)

December/January 2011

•LPUK, LPNL and LPPT live

25 January 2011

•EMT approval to move ahead

•Interesting discussion

•Live demo

February/March 2011

•First the new release (risk and solved along the way)

1 April – 1 August 2011

•All other 28 entities live

July/August 2011

•Adoption boost

•Mobile

•Handover CorpCom & LPIS

•Final Project Board

September -> …..

• New release 3.0.1 • Further roll out Mobile • LPNZ, LPAU

• Project closure


LinkedPeople leverages the LeasePlan brain


Example 1: A real life situation without LinkedPeople...


... and with LinkedPeople

■ Easily find people with specific expertise

■ Effective communication, no e-mail overkill

■ Time saving


Example 2: Connecting our people: current situation

■ Our 6,000 people worldwide: hard to connect with each other

■ Available directories to find people: - Email - on name basis only - Local telephone books - not accessible cross border - Group address book on Intranet - management only - Domino directory - IT driven, information not complete


Business case (benefits)

PAGE 13

• Knowledge sharing • Communication • Product development • Social capital • Innovation • Human Resources


LinkedPeople and the current intranet

PAGE 15


Communities

Blogs Dogear Activities

Profiles

Home page

Wikis Files

Latest version 3.0.1 including Media Gallery

LinkedPeople => IBM Connections


PILOT who and what

PAGE 17

•170 staff •30 countries •3 units •Promotion flyers •Wannabees


Survey

PAGE 18


LeasePlan Web 2.0 Initiatives

PROJECT


Adoption


Social media for daily activities

Examples

•collaborate in a project

•collaborate in meetings (agenda,

minutes)

•respond to a customer question

•prepare a customer visit

•prepare a customer presentation

•collaborate on a customer proposal

•prepare an event

•respond to a Request for

Information/Proposal

•respond to a business process

exception

•look for information

•ask questions

•work out an idea

•write a report with a team

•do research

•organise work

•find experts

•create and maintain professional

relationships

•communicate with or to an

audience

•share knowledge


Scenarios

PAGE 23


LinkedPeople Introduction Movie

PAGE 24


Measurement

PAGE 25

Usage

• short term

Perception

• mid term

Business value

• long term


How does LinkedPeople help (global) projects?

26

•(Global) project community •Blogs / project updates •Agenda, minutes and actions (always up to date and nimble) •All project files at one place and automatic version control •Discussion platform •(General) Questions / buddy countries on the fly •Video’s and pictures library •Idea creation and (global) voting •Available on mobiles and iPads


Governance

PAGE 27

Yellow versus Blue

•Legal policy •Domain managers •How to set-up a community •7 Instruction movies •Checking •Corporate/local ownership


Language

PAGE 28


Current LinkedPeople usage

PAGE 29

•WWW: 1-9-90 •LeasePlan: 4-16-80 •Over 750 communities •38% closed •More and more business critical •Usage growing strong and in different ways (culture)


Total number of created features in LinkedPeople


Type of communities (total 778) December 2011


Management

PAGE 32


Project closure and feedback video from our CEO


Key take aways

■ Scenarios

■ CEO / board involvement

■ It’s NOT Facebook but corporate brain!

■ Transparency is a culture change, not IT

■ Adoption / IT 80 / 20

PAGE 34


Have your questions been answered?

■ Social media is changing the world.

■ Social media is changing the way we do business

■ Social media is changing (global) projects

Wrap-up discussed items:

─ Social media is changing your role

─ Levels and speed of interaction (closed to transparent)

─ Cultures (like LPAT – LPUS)

─ Distance (Like LPNZ)

─ Language (One?)

─ Transparent creativity (input from all / co-creation / Venkat-Ramaswamy)

─ Social responsibility (flights, human capital, printing)

PAGE 35





Certified Senior Global Project Manager IPMA Level B Corporate Strategy & Development | LeasePlan Corporation N.V. Tel: +31 36 529 3513 | Mob: +31 6 223 814 70 Fax: +31 36 529 3806 | [email protected]

Side roles •IPMA Lead assessor IPMA level B and C •Member of the Dutch IPMA Exam committee •Visiting Lecturer Project Management MBA




businesscase linkedpeople wim de gier leaseplan

Technology

ibm corporation page

ibm corporationpage

business social media

linkedpeople wim

global projects social

leaseplan web

lpau project closure

nimbleall project files