business transformation process
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TRANSCRIPT
BUSINESS TRANSFORMATION
DR. TAMER GOUDAMBBCh, MBA, DBA, ACHE
Partner, Corporate Strategy
www.cbsorg.org
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BUSINESS TRANSFORMATION is a change management strategy which has the aim to align People, Process and Technology initiatives of a company more closely with its New challenging business strategy and vision.
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[2]COMMUNICATION
[3]METRICS
[4] MOTIVATION
[5] BUILDING COALITIONS
[1]ORIENTATION
[6]TALENT GAP
[7]PROCESS REDESIGN
[8]LEADERSHIP
DEVELOPMENT
[9]BUSINESS CULTURE
[10]MONITORING
BUSINESS TRANSFORMATIONPROCESS MODEL
www.cbsorg.org
[1] ORIENTATION
A business strategy sets goals and defines the customer value proposition and delivery. But often the changes in the business model are not clear or perceived as urgent. It is not obvious what behavior is expected from your managers.
BUSINESS TRANSFORMATIONPROCESS MODEL
www.cbsorg.org
[2] COMMUNICATION
Business transformation calls for a tailored and timely top-down and bottom-up communication with all internal and external stakeholders. We ensure that your communication is sustained, noting progress and calling for increased participation.
BUSINESS TRANSFORMATIONPROCESS MODEL
www.cbsorg.org
[3] METRICS
Without putting the right metrics in place, any strategic change will fail. Therefore, we will decide with you how corporate and business KPIs can to be aligned horizontally and vertically within the company.
BUSINESS TRANSFORMATIONPROCESS MODEL
www.cbsorg.org
[4] MOTIVATION
Determining the right evaluation criteria and motivators for different employee groups is essential for delivering on your strategic goals.
BUSINESS TRANSFORMATIONPROCESS MODEL
www.cbsorg.org
[5] BUILDING COALITIONS
Identification of the allies with both the power and the potential for cross-functional teamwork is a major imperative for successful business transformation. Ensuring that the guiding coalition is properly represented in task forces and steering committees to drive the change at each level.
BUSINESS TRANSFORMATIONPROCESS MODEL
www.cbsorg.org
[6] TALENT GAP
When leaders and managers are not equipped with the needed capabilities to deliver on their strategic goals, you will lose momentum, belief and focus.
BUSINESS TRANSFORMATIONPROCESS MODEL
www.cbsorg.org
[7] PROCESS REDESIGN
Processes must be re-aligned with the strategy and re-thought from an end-to-end perspective. Stakeholders should contribute to company chosen value discipline: customer intimacy, product leadership or operational excellence.This requires from managers a lateral cross-functional thinking and capabilities in process management.
BUSINESS TRANSFORMATIONPROCESS MODEL
www.cbsorg.org
[8] LEADERSHIP DEVELOPMENT
The way leaders behave and set examples enables and motivates people. If they continue business as usual, why then should people change? It is important to get leaders on board with the strategy, so that they ensure the leadership model and encourage the behavior expected from their people.
BUSINESS TRANSFORMATIONPROCESS MODEL
www.cbsorg.org
[9] BUSINESS CULTURE
In any change program culture cannot be changed immediately. Culture change happens through diligent and concerted effort at the above steps. It takes a year or so before real changes can be seen. And it takes about three to five years to completely shift the culture, depending on how well the above is implemented.
BUSINESS TRANSFORMATIONPROCESS MODEL
www.cbsorg.org
[10] MONITORING
A Business Transformation Program should have specific program KPIs. Monitoring the progress quarterly, while integrating the lessons learned and insights collected throughout the Business Transformation Program.In some cases the company put in place a dedicated Transformation Monitoring Committee(s).
BUSINESS TRANSFORMATIONPROCESS MODEL
www.cbsorg.org
www.cbsorg.org
www.cbsorg.org