business profile 2011

BusinessProfileBusinessProfileBusinessProfileBusinessProfileBusinessProfileA supplement to the March 9, 2011 Tribune

611 Summit Avenue • Detroit Lakes, MN 56501 • 218-847-3041

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Rod EinersonPresident

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Business Profi le 2011

Business Profi le 2011 1

340 Hwy 10 W • Detroit Lakes • 844-4ACS • arvig.com

Complete Business Solutions

High-Speed Internet• Networking Services & Support• T1s & Private Circuits• Ethernet Connections

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2 Business Profi le 2011

Entrepreneurs are Good for the EconomyPamela Slim is a seasoned business coach, author and professional speaker who helps frustrated employees in corporate jobs break out and start their own business. “Entrepreneurship at its heart is aligning your purpose for being on earth with a business idea so compelling that you simply must do it, despite the fears that hold you back,” says Pam.

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professional speaker who helps frustrated employees in corporate jobs break out and start their own business.

for being on earth with a business idea so compelling that you simply must do it, despite the fears that hold you back,” says Pam.

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• Live.Love.Laugh.Lake. Beth Schupp, Fair Hills Resort

• Life'sShort.BeSilly! Hans Gilsdorf, Gilly Art

• Connections Brent Stomme, Webcast America

Thursday, March 24th8:00AM - 12:00 Noon

M State Conference Center (C-101) on the campus of MSCTC (Detroit Lakes)For more information call 218.847.9202. Pre-Registration is required.

• SJE Rhombus • M State Business & Entrepreneurial Services • Wells Fargo Bank • Mosaic Consulting, Inc. • Bremer Bank

• Midwest Bank • Marco, Inc. • First Security Bank

SPONSORS:

ENTREPRENEUR SPEAKERS

DENNIS WINSKOWSKI publisher

NATHAN BOWE editor

MARY BRENK advertising manager

VIOLA ANDERSON circulation manager

DETROIT LAKES NEWSPAPERS511 Washington AvenueDetroit Lakes, MN 56501218.847.3151www.dl-online.com

AdvertiserIndex

ACS-Arvig Communication Systems ...........................1

Aire Serv Heating & Air Conditioning .........................1

Andy Francis Landscaping & Construction .................3

Bremer Bank .............................................................5

Catholic United Financial ........................................11

Cenex Community Co-ops .......................................11

Central Floral ..........................................................13

Frazee Event Center/Frazee Liquor Store .................13

Community Development Insurance Services, LLC .........................................................3

Consolidated Abstract Company/Becker County Title Services ................................19

Country Financial ....................................... Back Cover

D&D Repair & Appliance ...........................................1

Detroit Lakes Development Authority .......................13

Detroit Lakes Newspapers ..............................18 & 19

Detroit Lakes Regional Chamber of Commerce ........................................................2

Detroit Paint & Glass ...............................................11

Emmanuel Community ..............................................7

First Security Bank ...........................Inside Front Cover

Foltz Buildings ...........................................................7

Here’s My Card........................................................20

Lake Region Builders Association ..................... 9 & 17

Laker Prep Preschool.................................................9

Lakes Shoe Repair ....................................................3

Mahube Community Council, Inc. ............................11

Marco .....................................................................16

MMCDC ........................................... Inside Back Cover

Modern Heating & Plumbing .....................................3

Morrison Eye Care .....................................................5

Olaf Anderson General Contractors ..........................15

Precision Printing of Minnesota, Inc .........................15

Price’s Fine Jewelry ...................................................7

Sanford Health ..........................................................9

SJE Rhombus ............................................................5

Ulteig ........................................................................1

Union Central Senior Living .....................................19


Dealer Name

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4 Business Profile 2011

It’s been 17 years since Janet Green started working at Emmanuel Nursing Home. During that time, she has advanced from assistant administrator, to ad-ministrator, and is now the regional director of operations for Ecumen, Emmanuel’s parent organization. But even though her duties have expanded to include overseeing nurs-ing homes in Alexandria, Pelican Rapids, Lake Park and Park Rapids, Green still considers Emmanuel her home base. And she still finds the time to vis-it with the residents of Emmanuel Community, which besides the 130-bed nursing home, also includes The Cottages, a memory care assisted liv-ing facility, as well as Lamplighter Manor and The Madison, which both offer senior housing with ser-vices. “I make time,” Green says of her interactions with those who make Emmanuel their home. “I always learn something from the residents, and the decisions I make are better because I’m knowing what’s impor-tant to them, their needs, what their concerns are. “Plus, I just enjoy it. And some-times you learn more over a cup of coffee with a resident than you do at a formal meeting.” Green says she feels a strong sense of pride in the level of care offered at Emmanuel, which despite its size is rated quite highly for the quality of service it offers to residents. In fact, not only does it boast a five-star government rating, but Emmanuel was ranked No. 12

among the “top 50 nursing homes in Minnesota,” as rated by U.S. News & World Report in a recent evaluation of nursing home facilities across the U.S. “I’m very proud — it’s because we have the best people working here. Good people providing great service,” Green said. “The larger you are, the harder it is to accomplish” that level of care, she added. “It’s just a more complex environment.” But Green credits Emmanuel’s staff of 260 employees with making her job a lot easier. “I work with really good people, and that’s important,” she says. “Because of the scope of my responsi-bilities (as a regional director), I have to have good people working with me to be successful.” Emmanuel Community, and Bethany Community in Alexandria, both have the distinction of being owned by Ecumen, while the other nursing home facilities in this region — Pelican Valley in Pelican Rapids, Sunnyside Care Center in Lake Park, and Heritage Living Center in Park Rapids — are government-owned fa-cilities, managed by Ecumen. Altogether, these facilities employ upwards of 600 people — and Green is responsible for overseeing operations at all of them. Yet she never loses sight of the fact that there are even more people who call these facilities home. “It’s all about the people,” she says. “The people we serve are why we’re here — to make their lives the best that they can be.”

Green, who is also a registered nurse, has called Detroit Lakes home for 31 years. She moved to the com-munity after marrying her husband, Brad Green, who is the public works director for the City of Detroit Lakes. They have two grown children, Jackie and Tony, who are now pursuing ca-reers of their own. Before coming to work at Emmanuel, she held various jobs in the community, from being a public health nurse for Becker County, to a nursing instructor at the Detroit Lakes technical college (now M State), to an intensive care nurse and super-visor at St. Mary’s Hospital, to being a worker’s compensation case man-ager. A graduate of the nursing pro-gram at Gustavus Adolpus College in St. Peter, Minn., Green worked in the transplant unit at the University of Minnesota Hospital in the Twin Cities, where she saw the first heart, liver and pancreatic transplants in the state being performed. “I think all of these jobs prepared me for an administrative role (at Emmanuel),” Green says. “I use all of those skills and knowledge in my work here. “Nursing is a great profession. You learn every day — you’re constantly learning and trying new things, in nursing, and in health care. There are lots of opportunities to learn, and that’s what I love about it. That, and working with great people. It’s never boring. “We do good work, and take good care of people. What more could you ask for?”

Loving people and

learning, Green finds healthcare

is never boring

STORY BY VICKI [email protected]

PHOTOSUBMITTED

Working her way up to regional director of Ecumen, Emmanuel Community’s parent company, Janet Green enjoys providing good care for the residents in the nursing homes she oversees.

Business Profile 2011 5

115 Homles Street EastDetroit Lakes • 847-929224-hour banking:1-800-908-BANKBremer.comMember FDIC

Our actions makea difference, righthere, every day

It’s a pleasure to work with someone who enjoys what they do.

That’s why it’s a pleasure to work–and bank–at Bremer. We

know that everyone who comes through our doors comes in for

a different reason. And we’re determined to help everyone in the

best possible way. By taking action and making a difference.

Business Profile DL.indd 1 2/22/10 3:21 PM

115 Holmes Street East

Your eyesight is priceless. And that's why Morrison Eye Care staff keeps up to date on the latest eyecare technol-ogy in the world. With over 150 years of combined exper-tise, the staff remains constantly trained and certified on the latest techniques and eyecare technology available.

1244 Washington Ave.Detroit Lakes, MN218.847.2020800.441.2020

Manitok MallMahnomen, MN218.936.2020800.696.2312

Your eyesight is priceless. And that's why Morrison Eye Care staff keeps up to date on the latest eyecare technology in the world. With over 150 years of combined expertise, the staff remains constantly trained and certified on the latest techniques and eyecare technology available.

1135 S. Washington Ave.Detroit Lakes, MN218.847.2020800.441.2020

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“I’m really proud of what we do here at Mahube,” Executive Director Leah Pigatti said. That statement, which Pigatti reit-erates regularly, sums up her passion behind Mahube Community Council and the good it does for those in need. “We take very seriously the pro-grams we offer to low-income and el-derly people. We give a helping hand.” That helping hand has served people from Mahnomen, Hubbard and Becker counties — hence the name Mahube, the first letters of each county — for the last 45 years. Pigatti has been involved for more than 30 of those years, starting as a home visitor with Head Start in 1978. After working with home visits for about five years, she became a teach-er, then moved to Head Start director and education coordinator. In June 2000, she became executive director. “People need a helping hand at times,” she said, adding that every-one does at one point in time but some people have family to fall back on. “Fortunately, I have family to reach out to.” Some people don’t though. “Our agency is that safety net for people.” Pigatti said that during her high school years, she’d taken aptitude tests that said she’d be fit for teacher or social worker. Mahube was a way

to combine those two focuses. Mahube offers programs and ser-vices including Community Services Block Grant, child care resources and referral, emergency assistance, en-ergy programs, family development, Head Start, housing assistance and senior programs. “I love the community service part of it,” she said. “That’s an important piece.” These days, as it has for years in the past, the biggest challenge is budgets. About 3 percent of Mahube’s funds are local, private donations, but they are mainly funded through state and fed-eral grant money. Pigatti said the board will struggle to provide the same num-ber of services, for the same number of people with the same number of staff. And with budget cuts, that likely won’t be able to happen in the near future. “We’re just like a business on Main Street or your family, we all go through hard times,” she said of working within budget. But, she added, she likes the challenge of making it work, as well. Last year, Mahube operated at its highest level because of federal stim-ulus money. Unfortunately, that stim-ulus money ends. Much of it was used for home weatherization for those cold Minnesota winters. Last year 205 units were weatherized. “That’s good government spending

in my opinion,” she said. Weatherized homes save about 25 percent in heating costs. Mahube also provides an average of about $500 a year in fuel assistance per family it serves under the assistance program. The services they fund goes on and on, the same as Pigatti’s love for her job and the people Mahube serves. “I’m not ready,” she said of retir-ing and leaving her job behind. Pigatti and her husband, Tim, who is retired, live in Park Rapids. They have a daughter, Tina, and her and her husband, who is a contractor for the federal government, live in Vir-ginia. They have a son, Teddy, 6, she flies out to see every four to six weeks. Pigatti is also the primary caregiver for her 88-year-old mother, Angie. “She’s a sweet little gal,” Pigatti said. Asked her favorite part of her job, it doesn’t take Pigatti long to start listing those who work close to her. “I love working with my board. I have the greatest board,” she said. She added that her staff is also great, and that she really enjoys writ-ing grants. “I like just the everyday work we get to do. I love what we do. “I think we’re respected in the com-munity. I hope we never let anyone down.”

Mahube is here to lend

a helping hand to those in

needSTORY anD PHOTO BY

PIPPI [email protected]

Working for Mahube Community Council since 1978, Leah Pigatti is now executive director of the tri-county agency. She said she enjoys her work too much to retire anytime soon.


www.emmanueldl.org218-847-4486

1415 Madison Avenue • Detroit Lakes~ A Member of the Ecumen Family ~

1415 Madison Avenue • Detroit Lakes

Our MissionWe create home for older adults wherever they choose to live.

Our Values• service• people• innovation• spirituality• wellness• colaboration• stewardship

Our VisionWe envision a world in which aging is viewed and understood in radically different ways.

innovate empower honor TM

Janet Green, Regional Director"Janet is an outstanding leader among all of Minnesota, none the less, at the national level; and we are able to have her lead the top senior services community at Emmanuel. Detroit Lakes is lucky to have such a guiding force here in our hometown. The seniors of Detroit Lakes will be well taken care of for years to come with her behind us."Janet was nominated as an Outstanding Business Person by a coworker.

No matter what the occasion,

give her...Expensive Lingerie.

Price’s Fine Jewelry

805 Washington Avenue • Detroit Lakes, MN 56501www.prices-finejewelry.com

805 Washington Avenue • Detroit Lakes, MN 56501218-847-5309

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Liza McCaslin loves working with people, and she has a bachelor’s de-gree in psychology, so it’s not surpris-ing that she enjoys her job as recep-tionist and Jack-of-all-trades at the Sanford Behavioral Health Clinic in Detroit Lakes. She was nominated to this news-paper as an Outstanding Business Person. “Liza does it all at Sanford Behavior Health,” the nomination form states, “from answering phones, making ap-pointments, deadline with insurance and being the all-out sidekick of the others that work there. “Most of all, Liza is that friend, that voice on the other end of the phone when you feel like you can’t take any-more. She is all-out amazing to deal with all the issues that she does in the behavioral health field, but to do it with such grace, compassion and true friendship makes her stand above all else!” McCaslin, 37, works with six men-tal health care providers (and two student resident providers) and other support staff to keep Sanford’s small Detroit Lakes behavioral health clinic humming. The clinic is locat-ed just a few buildings north of the main Sanford Clinic on Washington Avenue. “I’ve always really liked people — I’ve always been a people person,” she said. “I was going to be a teacher,

then a social workers, then I decided on psychology. I’m glad I went that route.” Although she is not a provider herself (and prefers doing what she’s doing), she is on the front lines at the clinic, since she needs to be able to handle all sorts of situations that may arise. “I do get phone calls that are quite serious … you never know what’s going to come across the phone line. It could be someone having a great day, in a great mood and just mak-ing an appointment (for a routine maintenance visit), or it could be someone falling apart, sobbing. You need to be able to address it profes-sionally no matter what, and you need to be really resourceful to get them into the right hands to deal with their problem … I put out a lot of fires.” McCaslin (her maiden name is Newman) grew up and graduated from high school in Detroit Lakes. She and her husband, Scott, have a 9-month-old boy, Nash. They live on her husband’s family farm near Callaway, raising beef cattle and a va-riety of crops. She loves the outdoors in general and horseback riding in particular, and keeps her 15-year-old paint quar-ter horse, Spot, on her parent’s farm near Osage. McCaslin started at Sanford (then

Meritcare) in Fargo in 2000, worked there for two years, then transferred to Detroit Lakes. While her official title is registra-tion person/service area assistant, she is trained in a lot of areas. “I consider myself a Jack of all trades, master of none,” she joked. “I probably do more than I should. I just know how to do it, so I do it.” She’s especially happy with the work environment at the cozy wood-frame building in Detroit Lakes. “I’m always telling my boss how lucky I am to work over here,” she said. “The providers over here are just phenomenal — we all get along really good. We’re just a tight-knit group of co-workers.” The clinic serves clients from ages 3-4 to the 90s, “everything from re-ally young kids to people in nursing homes,” she said. She understands that there can still be a stigma attached to mental health care, and is careful not to break con-fidentiality. She’ll say “hi” back if a patient greets her outside the clinic setting, but does not initiate conver-sation herself. “It’s all about being a people person and working with confidentiality,” she said. “I think everybody needs to have a mental health professional in their life to keep their thoughts and emotions organized — everybody needs a good therapist on the side.”

Everyone needs a

good ear to hear them once in a

while STORY BY NATHAN [email protected]

PHOTO BY MIkaEla MaRTIn

Sanford’s behavioral health clinic in Detroit Lakes stays running smoothly thanks to jack-of-all-trades receptionist Liza McCaslin. She works with a lot of people throughout the day and can put out fires even over the phone.


Community strongAt every Sanford Clinic we are proud to serve the community. As communities grow, so do we. In order to keep meeting your needs and the economic needs of the communities we serve, we are committed to providing new services. Committed to recruiting new providers. Committed to meeting the needs of our valued patients.

Sanford Detroit Lakes Clinic1245 Washington AvenueDetroit Lakes

Sanford Perham Clinic665 3rd St. SWPerham

Sanford Ottertail Clinic105 Otter DriveOttertail

Sanford New York Mills Clinic20 W. Centennial 84 DriveNew York Mills

Sanford Pelican Rapids Clinic211 E. MillPelican Rapids651.335.0396 807 13th Avenue SE • Detroit Lakes

www.lakerpreppreschool.com • [email protected]

Open House

License Pending

Mary Michaelson

RotterLead Teacher/

Director

Sunday, March 20 1:00-3:00 or Monday, March 21 5:00-7:00Come take a look, ask questions, or enroll your Pre-K student for next fall.

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“Big success starts small.” That’s the mantra Mary Rotter will go by when she opens up the very first Prep Preschool in Detroit Lakes. Rotter is a graduate of Detroit Lakes High School, and has been a kindergarten teacher and reading specialist for the past 10 years in St. Paul. “But now that we’re starting a fam-ily, we wanted to be an area that’s good for raising children.” So, she is packing up her husband and 1-year-old son, and heading back home with a big idea. Rotter plans to open Laker Prep Preschool in the fall in a facility locat-ed in the Industrial Park, near BTD and Snappy. So what exactly is a Prep Preschool? “It’s an all day, every day pre-school, which also offers after school care. So, it’s a preschool/daycare all in one,” says Rotter. This one-stop-shop will be private-ly owned, but its schedule will closely follow the Detroit Lakes school’s. “We will concentrate on giving

children the tools they need to suc-ceed in school in a good, safe, high quality preschool.” Laker Prep Preschool will have a playground outside and one inside the 2,500 square feet facility. T h e cost of enrollment is $170 per student, per week. The price includes meals, snacks, field trips, daily literacy and math les-sons. Although Rotter says she is not closed to the idea of half-time stu-dents, she hopes to have as many full-timers as possible. “I really believe in consistency for these children. It helps us to be able to give them everything they need so that they can grow to their full poten-tial and be ready and confident enter-ing kindergarten,” she says. The school will be open to pre-schoolers who are one year away from being eligible for kindergarten. Rotter hopes she will have around 20 students, which is a typical pre-school class size. She will be the certified teacher, and once she gets over 10 students,

she will then hire an aid to help out. Rotter says she is the only licensed daycare center registered in all of Becker County, and she believes she is filling a real need in the communi-ty. “I think a lot of parents really need this one-stop-shop because it isn’t al-ways easy getting off work to bring your child to pre-school, picking them up, bring them to daycare, and then getting back to work.” Rotter says academics at a young age is so important, not only for the children, but for our society. “Statistics say if every child were actually ready for kindergarten when they entered school, it would save the state of Minnesota millions of dol-lars every year. I think we can help that.” Rotter is taking enrollments now, and she will be holding an open house May 20 and 21. Her plan is to open the week after Labor Day. If you are interested in finding out more, you can log on to her website at www.lakerprepschool.com.

Big dreams

for small minds

STORY BY PAULA [email protected]

PHOTO BYNICK OMBERG

Teacher and daycare provider Mary Rotter plans to open Laker Prep Pre-school, a preschool with after school daycare services, this fall in Detroit Lakes. She said it will be the first in the area that provides both services under one roof.


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Aire Serv of the Lakes Country prides themselves on customer satis-faction, quality of work and the char-acter of their employees. “The Aire Serv philosophy is num-ber one, we want to treat the customer better,” said owner Joe Esser, Sr. The locally owned and operated heating and air conditioning com-pany is part of the Esser Family of Companies, which was established in 1955 by Esser in Perham. Aire Serv’s great customer treat-ment includes keeping in contact so the customer knows exactly when Aire Serv will arrive, clean uniforms on their employees and shoe covers when they make a home call. “About ten percent of our time is spent on education of our people both in customer service and technology,” Esser said. Aire Serv opened a Detroit Lakes office in December of 2009. The Detroit Lakes office employs five people, and the Esser family as a whole employs 44. The Detroit Lakes branch is one of three in the Esser family. “We had a fairly significant customer base in Detroit Lakes already. So when we decided to open up a shop there, that was justified by what we’ve been doing already in the area,” Esser said. Two key Detroit Lakes Aire Serve

employees — Scott McKenzie and Kelly Fingalson — both brought the customer base from their own heat-ing companies to Aire Serv when they were hired, Esser said. “We didn’t just come in and open a blind store without having a plan,” he said. “We hired really good people that were already in the industry in that area.” Esser said the company has grown nearly 20 percent every year the past several years — even through the cur-rent recession. “That isn’t anything special other than hiring really good people and treating people well,” he said. Aire Serv offers HVAC for new construction and replacement, in res-idential and commercial structures, carrying the leading brands of fur-naces, air conditioners and geother-mal systems. The company boasts to be the area leader in super-efficient geothermal technology, having started installing the systems in 1985. Geothermal tech-nology uses the heat retained in the earth to heat and cool a building. “Geothermal is over 300 percent efficient,” Esser said. “It makes your $1,000 heat bill $330.” He said geothermal is usually done using off-peak electricity, cutting

more off the bill. “That reduces (the $1,000 heat bill) again to $170,” Esser said. The government is also pushing the use of geothermal technology. The economic stimulus package of several years ago has a 30 percent tax credit for the installation of a geothermal system, according to Esser. “If somebody’s building a new house, and they’re going to put in a conventional system, the tax credit generally pays for the difference be-tween the conventional system and the geo system,” he said. That tax break is in effect until 2016. Houses today are built much differ-ently than just 30 to 40 years ago, Es-ser said. “Those houses back in the ’70s and ’80s pretty much had natural ventila-tion through natural air movement through the house,” he said. “Energy in the ’80s went way up (in cost), and they basically started wrapping hous-es in a plastic bag.” This house wrap helped in saving energy, but made air quality poor, ac-cording to Esser. “The big changes in the HVAC in-dustry would be how we handle hu-midity and air quality and air purifi-cation,” he said.

Aire Serv takes pride in customer

service, quality

productSTORY BY

BRIAN [email protected]

PHOTO SUBMItted

The team that makes up Aire Serv of Lakes Country in Detroit Lakes are (l-r) Chris Fingalson, HVAC Installer; Kelly Fingalson, New Construction and Replacement Expert; Blake Finglason, HVAC Installer; Scott McKenzie, New Construction, Replacement and Service Expert and Corey Hinrichs, HVAC Installer.


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When Jeanne Mercer left her job as assistant director of the Lakes Crisis & Resource Center in Detroit Lakes, it was mainly because she needed more time to spend with her family. With a job that required her to work between 50 and 60 hours a week, it left her little time to deal with her increasing responsibilities as a care-taker for her parents. “I was going to work part-time,” she said. So it’s somewhat ironic that, as a partner in the Family Resource Center, Inc., Mercer often finds her-self working as many hours in a week as she did at the crisis center. The difference, Mercer noted, is that she and partner Vicki Bedford are able to set their own schedule. “I really do work about 50 hours a week,” she said. But because much of that work can be done at home, or after hours, “I can arrange my schedule to go to school programs and go to doctor’s appoint-ments with my dad,” Mercer added. A wife and mother of two grown children, she and her husband Jim also have eight grandchildren. “I’m really family oriented,” she said. “That’s what makes this job so fun — it’s all about families. “It’s wonderful. I feel blessed.” When she started the Family Resource Center almost six years ago — they will celebrate their sixth an-niversary in May — Mercer said her initial goal “was to be able to provide affordable mediation services for families having conflict.”

She knew the need was there, both through her work at the crisis center and through conversations with lo-cal attorneys, who said such a service was much needed. “There were a lot of families that really just needed mediation (to re-solve their conflicts), but it was so ex-pensive they wouldn’t do it,” Mercer said. “After working at the crisis cen-ter and seeing all these families in cri-sis, I thought, this is crazy.” So she went through the training to be what is known as a “qualified neutral,” and set up her business by charging an initial mediation fee of $60 an hour, that could be split be-tween the parties involved. “We felt most mediations are two or three hours at the most,” she ex-plained, and most parties involved in those conflicts could afford a rate of $30 an hour, or less depending on the number of family members involved. That rate has only increased about $10 an hour, or $35 for each party, since the business started six years ago, Mercer added. Some of the mediation work the center has done includes divorces where the parents were having dif-ficulty resolving custody issues; and situations where families with aging parents, whose health needs made it impossible for them to continue to care for themselves, could not reach a mutual agreement on what would be the best caretaking solution for their parents. Mercer found a kindred spirit in Bedford, who became her partner in

the Family Resource Center about three months after she started. The two of them, along with one more staff support person, gradually began to expand their services as well. “Becker County asked us if we would be interested in contracting with them to do the family group deci-sion making program,” Mercer said. “That’s where children who are at risk of being placed outside the home. We bring the service providers and families together to create a family friendly plan.” If the child is not going to be able to go back to the parents eventually, the goal is to try to place them with an-other family member, she explained. Through this program, Mercer add-ed, “We work with Becker, Otter Tail, Wadena, Norman and Todd counties, under one grant managed by Becker County.” After taking on this program, Mercer and Bedford were eventually asked to contract with Becker County for two additional programs as well — the relative search program, and the foster-to-adopt program. “As soon as kids are pulled from their homes, we begin a relative search, so they can be placed with family as soon as possible,” said Mercer, explaining one of the pro-grams that the center handles for Becker County. The other is the foster-to-adopt pro-gram, which aims “to find permanent homes for children in foster care,” she said.

Ladies provide neutral

environment for struggling

families

STORY BY VICKI [email protected]

SUBMITTEDPHOTO

CONTINUED ON PaGE 16

Jeanne Mercer, right, started the Family Resource Center, Inc., with Vicki Bedford joining her a couple months later, to help families with mediation con-cerns. Mercer says that one of the advantages to being your own boss is you can donate your time and resources to a variety of projects; she and Bed-ford received an award from the Boys and Girls Club of Detroit Lakes for re-upholstering some chairs with animal prints (seen in background).


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The grant funding they received for adminis-tering the foster-to-adopt program also allows them to help license families who want to become foster parents, but need some simple home repairs or other minor improvements to the home environment. “We can help the family with some of those expenses, so it’s not a barrier for them being licensed,” Mercer explained. “Then Vicki and I both took the training to be parenting time expediters,” she contin-ued. What that means is that she or Bedford is able to act as a neutral party in situations where the court has ordered mediation for parents “who have a huge challenge commu-nicating with each other regarding visitation issues,” she added. After adding all these services to their repertoire, “that part-time (job) wasn’t in the cards for me,” Mercer said a little ruefully. Though they do some of their work from home, the Family Resource Center also has an office that includes two mediation rooms, and a larger group room that can handle larg-er meetings. Their work also occasionally involves trips to the Twin Cities to facilitate meetings, Mercer added. Mediation meetings are often scheduled after hours, or on weekends. “Our goal is to make these meetings work around the fami-lies’ schedules,” she said. “We really try to

focus everything on the family and meeting their needs.” Meetings are also held “in a non-blaming, non-shaming, non-judging atmosphere,” Mercer added. Some families will bring along a minister, or a tribal elder to assist with their spiritual needs as well. “Family culture is very important to us,” Mercer said. What does she find most fulfilling about her work? “It’s all about the kids,” she said. What she tells the parents involved in these mediation meetings is, “I don’t care if you like me or not, I’m going to advocate for your kids.” It’s definitely more than an occupation, it’s an avocation as well. “It keeps us really busy,” Mercer said. “We have a support staff person who helps a lot, but Vicki and I stay on the go.” But it also has its perks, she added. “I feel so blessed every day, to be able to get up and go do this kind of work,” she said. And it also leaves her plenty of time to be a caretaker for her father — who takes an active interest in her work as well, Mercer said. “It’s wonderful. There are frustrations, as there is in everything, but… these people are really going through a lot. They’re challenged in so many ways. Being able to build trust and maybe take some of those challenges away, it’s pretty rewarding. I haven’t had a day when I really didn’t want to go to work.”

CONTINUED fROM PaGE 14

The offices of the Family Resource Center, Inc., are located at 620 W. Main St. in Detroit Lakes.


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Top 10 Reasons For Subscribing To DL NewspapersDL NewspapersDL NewspapersDL NewspapersDL NewspapersDL NewspapersDL NewspapersDL NewspapersDL NewspapersDL NewspapersDL NewspapersDL Newspapers

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We’re proud to present our awards from the Minnesota Newspaper Association.Awards to Newspaper:First Place: General ExcellenceWhat the Judges said: Layout is outstanding, community newspapering is no accident with the Tribune, you can tell they care about their readers. I really liked this newspaper, from opinion pages to solid advertising, it’s easy to read, organized and has strong classified pages. The use of photography was wonderful. The Tribune deserves top billing. You should be proud of your publication, I’m confident your readers are.

First Place: Advertising ExcellenceWhat the Judges said: This paper is chock full of promotional features. If there was a week, day or month dedicated to something, they had a promotion. Their color was very well used for the most part, and it was obvious the people involved with advertising have a flair for it. I’m sure the staff is small, but leadership, salesmanship, graphic talent and teamwork were all evident from the volume, the quality of ads and the nifty promotions they produced. Overall, I guess the word for this newspaper is enthusiastic. I’d like to meet the ad people at this newspaper; they’re doing a lot of things right. As for classifieds, like many papers, this section is almost non-existent. But it comes with attractive classification headings and type that’s easily large enough to read.

First Place: Sports ReportingWhat the Judges said: From the front page to the last, this newspaper really cares about sports coverage. The layout, photography and writing pulled me through the pages. The coverage also covered all the sports and it is clear the Tribune is the place to go if you want sports information. Nice work sports department!

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anna Lake

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First Place: Human Interest Story - Brian Wierima (Palmer House)

Second Place: Human Interest Story - Riham Feshir (Chris Dewey)

Second Place: Social Issues Feature Story - Riham Feshir (“sexting”)

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L to R: Jill Larson Nick Omberg, Mary Brenk, Ashley Drewes, Dave Aune, Connie Klopka.

L to R: Dennis Winskowski, Vicki Gerdes, Brian Wierima, Nathan Bowe, Riham Feshir, Pippi Mayfield, Brian Basham.

L to R: Bob Jensen, Carmen Kruzel, Luanna Lake, Veronica Marjamaa, Carol Finseth, Pam Bauer, Sara Leitheiser, Alycia Jenson.

L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather Hoeft, Kathy Bope, Sherri Lefebvre.

L to R: Jill Larson Nick Omberg, Mary Brenk, Ashley Drewes, L to R: Jill Larson Nick Omberg, Mary Brenk, Ashley Drewes, L to R: Jill Larson Nick Omberg, Mary Brenk, Ashley Drewes, L to R: Jill Larson Nick Omberg, Mary Brenk, Ashley Drewes, L to R: Jill Larson Nick Omberg, Mary Brenk, Ashley Drewes, L to R: Jill Larson Nick Omberg, Mary Brenk, Ashley Drewes,

Advertising

L to R: Dennis Winskowski, Vicki Gerdes, Brian Wierima, L to R: Dennis Winskowski, Vicki Gerdes, Brian Wierima,

Editorial

L to R: Bob Jensen, Carmen Kruzel, Luanna Lake, Veronica Marjamaa, L to R: Bob Jensen, Carmen Kruzel, Luanna Lake, Veronica Marjamaa,

Production

L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather L to R: Danielle Ramsey, Lorie Holmer, Viola Anderson, Heather

Business Offi ce

thethethethethethethethethethethethethethe Informing Becker County for over 100 years


1953

As you know it has been a difficult past couple of years in the real estate market. We here at Consolidated Abstract Company feel very fortunate that we have been able to keep all of our employees employed through the down market. Both sales and refinances have contributed. In 2009, the ratio between sales and refinances were about equal. In the year 2010, we saw a slight increase in the number of sales, and are anticipating another increase in the sales market again for 2011. According to what we see and hear there are currently some excellent opportunities in the residential real estate market. We have a great number of excellent lenders and realtors in our area. They all do a fantastic job serving their customers and bringing these transactions to a close. We look forward to a very good year and count it a privilege to have been fortunate to have served the title needs of the people in our area for the past 59 years. We will be celebrating our 60th year in business in 2012.

Abstracting • Title • Closing • Escrow ServicesServing Becker, Otter Tail, Mahnomen, Clay & Wadena Counties

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Business Profile 2011

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