business process re -engineering - purdue university · 2017. 5. 2. · business process re...
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BUSINESS PROCESS RE-ENGINEERING
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PROJECT GOALTo create a world-class administrative foundation worthy of a world-class institution
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EXPLORATION - SPRING & SUMMER 2016• Met with hundreds of colleagues across
campus to learn about the processes and systems they use
• Cataloged 1,125+ processes – Covers the entire spectrum of the General
Ledger, Human Capital Management and Asset Management
• Identified dysfunction within systems3
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EXISTING ISSUES
• Ineffective and inefficient business processes
• SAP structural impediments
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BUSINESS PROCESSES
• Eliminate paper-based processes
• Redesign, automate and standardize workflow
• Dramatically reduce manual reconciliations
Significant Pain Points Targeted Objectives
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SAP STRUCTURAL IMPEDIMENTS• Employees need to memorize an 18
digit account string to record transactions.
• General Ledger includes:– 20,000+ fund accounts– 8,000 cost centers
• Human Capital Management– Organizational foundation does
not exist• Asset Management
– Primavera/Maximo do not interface to SAP
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INEFFECTIVE BUSINESS PROCESSES
• Pain points:– Form used to
“approve” what’s already included in offer letter
• Manually filled out• Sent via campus mail
to 5 people for approval
– Fellowship action form requires 3 of the same signatures as Form 90
Prepared 5/16/16FORM 90 TO APPOINT GRADUATE FELLOW
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INEFFECTIVE BUSINESS PROCESSESOVERLOAD PAY
• Pain points:– Manual, paper-
based, multi-form process
– 4+ high-level signatures for low-level dollar amounts (usually less than $5,000)
– Often takes 3+ weeks to complete8
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INEFFECTIVE BUSINESS PROCESSESHR PROCESSES — JOB POSTINGS AND ON-BOARDING
• 11+ steps to post a job vacancy; even if no changes to job description, 5 approvals are needed to post
• 20,000 Hiring Action forms manually created in Business Offices and re-entered in SAP by Central Payroll
• Onboarding of new employees is complicated and time-consuming– E.g.: Checklist for onboarding a new Business Office
employee has 38 steps before the employee starts
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INEFFECTIVE BUSINESS PROCESSESTRAVEL RULES AND GUIDELINES
• Pain points: – “Introduction to Travel Rules and Guidelines”
presentation: 16 modules, 177 slides– 24% of travel expense reports require re-work
• Increases reimbursement time to 30+ days in some cases
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SAP STRUCTURAL IMPEDIMENTSPAYROLL CHALLENGES
• Pain points:– Biweekly payroll certification form for paper
timekeeping; 9,000 paper timecards, 234,000processed each year
– Lag between payroll submission and paydate• E.g., September had a 23-day lag• Target: less than 1 week
– $750K+ in overpayments in 2015– 2,500+ late payments in 2015
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FOUR-PART PROJECT
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VISION
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TIMELINE
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IMPLEMENTATION TEAMExecutive Sponsors
Bill SullivanDeba Dutta
Gerry McCartneyAdvisory CommitteeKey Direct & Indirect
StakeholdersTransformation
ManagerT. Werth
Change Management &
TrainingK. Vedder
Senior Director, BSCC
V. Farnsworth
Director, BICompetency Center
A. Walz
Business Solutions Architect
J. Lahrman
Director, General Ledger
TransformationE. Nodine
Director, HCM Transformation
L. Baer
Director, EAM Transformation
J. Higgins
Manager, Business Process Re-EngineeringA. Thompson
Advisory & Implementation
ServicesEPI-USE; Vesta
Associates; KPMG; Browning
Management Consulting
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WHAT THIS MEANS FOR YOU
• Many processes will change — dramatically
• Accountability and responsibility will be pushed down into the organization
• Life will be better — but different
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HOW YOU CAN HELP• Get engaged in the project
• Provide feedback
• Be patient and flexible
www.purdue.edu/treasurer/[email protected]
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Q&A
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