Business Process Re-Engineering - 11

LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Multiple Choice Single AnswerQuestion Who identify the manner in which the organisation will carry out mission?Correct Answer Value and beliefsYour Answer Vision

Multiple Choice Single AnswerQuestion The Behaviour of Critic is :-Correct Answer OpenYour Answer Destructive

Multiple Choice Multiple AnswerQuestion Types of Resisting Behaviour are :-Correct Answer Terrorist , Critic , SkepticYour Answer Terrorist , Critic , Skeptic

Multiple Choice Multiple AnswerQuestion Areas of Productivity Increase are :-Correct Answer Quality , Quantity , Rejection LevelYour Answer Quality , IT , Quantity

Select The BlankQuestion High success potentials flip side is called as ________.Correct Answer High project riskYour Answer High project risk

Select The BlankQuestion ________ weigh the efficiency and productivity by characteristics of a process.Correct Answer PCMYour Answer CTS

True/FalseQuestion During implementation of re-engineered processes, top management should provide a support.Correct Answer FalseYour Answer

True

Match The FollowingQuestionCorrect AnswerYour AnswerMISManagement Information SystemManagement Information SystemRole AStrong FacilitatorStrong FacilitatorRole BTeam MemberTeam MemberRole CSubject ExpertSubject Expert

True/FalseQuestion For successful implementation of ERP, it is necessary to carry out business process re-engineering in the organization to derive full advantage from the ERP system.Correct Answer TrueYour Answer True

Select The BlankQuestion A strong facilitator & experienced practitioner who brings the methodology with him is ________.Correct Answer Role AYour Answer Role A

Multiple Choice Multiple AnswerQuestion Various Types of Risks are :-Correct Answer Technical , Financial , FunctionalYour Answer Technical , Financial , Functional

True/FalseQuestion The skeptic demonstrates a similar behaviour to the critic.Correct Answer TrueYour Answer True

Multiple Choice Multiple AnswerQuestion A business process re-engineering model has main activities as :-Correct Answer Business Definition , Process Identification , Process EvaluationYour Answer

Business Definition , Process Identification , Process Evaluation

Match The FollowingQuestionCorrect AnswerYour AnswerSaboteur BehaviourExtremely NegativeExtremely NegativeCritic BehaviourOpen CommunicationOpen CommunicationSkeptic BrhaviourSimilar to CriticSimilar to CriticTerrorist BehaviourWarns EverybodyWarns Everybody

True/FalseQuestion The Terrorists seems to constantly warn everybody regarding a negative outcome of the project.Correct Answer TrueYour Answer True

True/FalseQuestion Business Processes are set of activities that transform a set of inputs into set of outputs using people & tool.Correct Answer TrueYour Answer True

Multiple Choice Multiple AnswerQuestion IT applications to improve business process are :-Correct Answer In supporting product development process , In supporting order fulfillment process , In supporting logistical processYour Answer In supporting product development process , In supporting order fulfillment process , In supporting logistical process

Multiple Choice Multiple AnswerQuestion BPR is required for which type of company?Correct Answer Manufacturing , IT , ProcessYour Answer Manufacturing , IT , All Departments

Multiple Choice Multiple AnswerQuestion Which of the following points are considered for similarities between re-engineering and continuous improvement?

Correct Answer Time investment , Organizational changeYour Answer Time investment , Organizational change

Select The BlankQuestion ________ is considered as point of similarity between re-engineering & continuous improvement project.Correct Answer Organizational ChangeYour Answer Organizational Change

Multiple Choice Single AnswerQuestion Surveys, annual report, interviews are potential sources for identifying :-Correct Answer Future visionYour Answer Market research

True/FalseQuestion Empowered employees can take decisions with speed.Correct Answer TrueYour Answer True

Multiple Choice Multiple AnswerQuestion Who governs the conduct in an organization?Correct Answer Beliefs , ValuesYour Answer Values , Beliefs

Multiple Choice Single AnswerQuestion Integrated Information Systems built to meet the Information & Decision needs of all the functional units of an enterprise is referred as :-Correct Answer ERPYour Answer ERP

Select The BlankQuestion In a Re-engineering project the Third phase is ________.Correct Answer Creating vision for new processYour Answer Creating vision for new process

True/FalseQuestion The software selection process may not involve errors of project content & project management.

Correct Answer FalseYour Answer True

Select The BlankQuestion Research activity is a ________ process.Correct Answer Knowledge basedYour Answer Knowledge based

Multiple Choice Single AnswerQuestion Who are located within the organisation?Correct Answer Internal customersYour Answer Internal customers

Select The BlankQuestion Financial Year in India ends on ________.Correct Answer 31st MarchYour Answer 31st March

Select The BlankQuestion ________ is the starting point for process reengineering efforts.Correct Answer Customer identificationYour Answer Customer identification

Multiple Choice Single AnswerQuestion The BPR activities are used in conjunction with :-Correct Answer Workflow AnalysisYour Answer Workflow Analysis

True/FalseQuestion A completely new computer application system need not be tested thoroughly.Correct Answer FalseYour Answer False

True/FalseQuestion Based on the feedback from the prototype, the business process is not redefined & the instantiated within a business system.Correct Answer False

Your Answer False

Select The BlankQuestion In BPR, you can manage E-Processes through ________.Correct Answer E-CommerceYour Answer E-Commerce

Multiple Choice Single AnswerQuestion Vision statement is a :-Correct Answer Framework that guides to choice that determine the nature & direction of an organisation.Your Answer Statement that defines the cause of existence of an organisation

True/FalseQuestion Work should be broadened without sacrificing depth of expertise in strategic areas.Correct Answer FalseYour Answer True

True/FalseQuestion The Information Technology cannot be faulty at all.Correct Answer FalseYour Answer True

Multiple Choice Multiple AnswerQuestion Continuous improvement process consists of :-Correct Answer Documentation of existing process , Establishing the measures , Carrying the processYour Answer Establishing the measures , Carrying the process , Learning from others

Multiple Choice Multiple AnswerQuestion Critical Success factor in business are :-Correct Answer Cost reduction , Quality enhancement , Service improvementYour Answer Cost reduction , Quality enhancement , Service improvement

Multiple Choice Multiple AnswerQuestion Managing E-Processes consists of :-Correct Answer ERP , E-Commerce , E-GovernanceYour Answer ERP , E-Commerce , E-Governance

Multiple Choice Single AnswerQuestion Critical questions are to be answered while formulating the :-Correct Answer Vision statementYour Answer Mission statement

True/FalseQuestion Process orientation organize companies around their processes.Correct Answer TrueYour Answer True

Select The BlankQuestion Internal Resistance is ________Correct Answer ManagerYour Answer Manager

Multiple Choice Single AnswerQuestion Incremental change in the process is:-Correct Answer Process SimplificationYour Answer Continuous improvement

Multiple Choice Single AnswerQuestion Which process is not dominant in Business Process Re-engineering?Correct Answer Product developmentYour Answer Delivery of goods

Multiple Choice Single AnswerQuestion The Barriers which are related People Problems are called as :-Correct Answer Soft BarriersYour Answer Soft Barriers

Multiple Choice Single AnswerQuestion QMS means :-Correct Answer Quality Management SystemYour Answer Quality Management System

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Labels: Business Process Re-Engineering (Set-4)

Business Process Re-Engineering - 10

Business Process Re-engineering assgnTrue/FalseQuestion Choice of appropriate channel depends upon the type product or services to be marketed, the volume involved.Correct Answer TrueYour Answer True

Multiple Choice Multiple AnswerQuestion Customer service and supply chain process covers :-Correct Answer Customer ordering and delivering , Forecasting customer orders , Delivering product to distribution centersYour Answer Forecasting customer orders , Developing organisation to meet customer's needs , Customer ordering and delivering

Multiple Choice Single AnswerQuestion Activities performed by middle management is :-Correct Answer Strategic activitiesYour Answer Tactical activities

Multiple Choice Single AnswerQuestion Business process oriented IT solutions either are not available or working is termed as :-Correct Answer Technical RiskYour Answer Functional Risk

True/FalseQuestion A business process is defined as "a set of logically related tasks performed to achieve a desired business outcome".Correct Answer TrueYour Answer True

Select The BlankQuestion Internal Individual resistance is ________Correct Answer People BehaviourYour Answer People Behaviour

Multiple Choice Single AnswerQuestion

Which of the following is an Operating System?Correct Answer UnixYour Answer Unix

Select The BlankQuestion Make the process intimate with the preferences & habits of ________.Correct Answer ParticipantsYour Answer Participants

True/FalseQuestion Values and beliefs are to be articulated to withstand in the adversity.Correct Answer FalseYour Answer True

True/FalseQuestion Outside members of Vision team should not have knowledge about current process of organization.Correct Answer TrueYour Answer False

Multiple Choice Single AnswerQuestion From a process view point, highest priority in an organization is given to :Correct Answer Satisfaction of customerYour Answer Satisfaction of customer

True/FalseQuestion To implement IT enabled SCM, it is necessary to reengineer the entire supply chain.Correct Answer FalseYour Answer True

Select The BlankQuestion BPR Stalward is ________.Correct Answer Dr. JuranYour Answer Narasimha

True/FalseQuestion Success factor for BPR is ensuring the involvement of the end-users.Correct Answer

TrueYour Answer True

Multiple Choice Single AnswerQuestion A Business process is a set of :-Correct Answer Logically related tasksYour Answer Logically related tasks

Match The FollowingQuestionCorrect AnswerYour AnswerSecondary ProcessMaintenanceInformal CommunicationKnowledge ProcessResearch & DevelopmentResearch & DevelopmentKey ProcessProcess supporting the mission of companyProcess supporting the mission of companyOperational ProcessManufacturingManufacturing

Multiple Choice Multiple AnswerQuestion Key Components of Supply Strain Strategy are :-Correct Answer Manufacturing Management , Make or Buy Decisions , Capacity ManagementYour Answer Make or Buy Decisions , Capacity Management , Purchase Orders

True/FalseQuestion The introduction of a new information technology often changes the complex power structure in an organization.Correct Answer TrueYour Answer True

Multiple Choice Single AnswerQuestion Process orientation means :-Correct Answer Organizing companies around their processesYour Answer Organizing companies around their processes

Select The BlankQuestion All Barriers to BPR implementation success are the results of ________Correct Answer Root Causes

Your Answer Root Causes

Select The BlankQuestion Co-ordinating between tasks and process is the ________ impact of IT on process innovation.Correct Answer IntegrativeYour Answer Integrative

Select The BlankQuestion Squeeze out waiting time in process links to create value is ________ Principle.Correct Answer Lose WaitYour Answer Lose Wait

Multiple Choice Multiple AnswerQuestion Integration Strategy is related to :-Correct Answer Information Integration , Decision Integration , Financial IntegrationYour Answer Information Integration , Decision Integration , Manpower Demand

Select The BlankQuestion Breakthrough Results in search for & the implementation of radical change in business process are by ________.Correct Answer BPRYour Answer BPR

Multiple Choice Single AnswerQuestion The Barriers which are related to things & regulations are called as :-Correct Answer Hard BarriersYour Answer Hard Barriers

Multiple Choice Multiple AnswerQuestion Due to long-term implementation of strategic plan, leader has to guard against :-Correct Answer Frustration , Waning of enthusiasm , CommitmentYour Answer Over enthusiasm , Frustration , Waning of enthusiasm

True/FalseQuestion Transportation cost, Transport made choice, capacity, location, routing, the schedules of distribution.Correct Answer True

Your Answer True

True/FalseQuestion Business objectives are delivered from customer needs & expectations.Correct Answer TrueYour Answer False

Multiple Choice Single AnswerQuestion BPR is search for & the implementation of radical change in business process to achieve :-Correct Answer Breakthrough ResultsYour Answer Breakthrough Results

Multiple Choice Multiple AnswerQuestion Inventory Strategy is related to :-Correct Answer Demand Forecasting , Inventory Planning , Planning of Stocking FacilitiesYour Answer Demand Forecasting , Inventory Planning , Planning of Stocking Facilities

Multiple Choice Single AnswerQuestion Management of change as a most important task is in which step of BPR project?Correct Answer Implementation of re-engineering project.Your Answer Indentifying process for re-engineering

Select The BlankQuestion ________ is an indicator of current performance rates when compared to a set of standards.Correct Answer System feedbackYour Answer Evaluation

Select The BlankQuestion Open ended statements of purpose to be used when managers do not want to become entangled in specific, are called as ________.Correct Answer GoalsYour Answer Objectives

Multiple Choice Multiple AnswerQuestion Who are the process stake holders?Correct Answer Customers , Suppliers , Higher authority

Your Answer Customers , Suppliers , Higher authority

Multiple Choice Multiple AnswerQuestion Scope of ERP includes :-Correct Answer Operations , Outbound Logistics , Sales & Marketing to ServiceYour Answer Operations , Outbound Logistics , Sales & Marketing to Service

Multiple Choice Multiple AnswerQuestion Select the Operating Systems from the following :-Correct Answer Unix , Windows NT , IBM MVSYour Answer Unix , Windows NT , IBM MVS

Multiple Choice Multiple AnswerQuestion Which are the objectives of business systems planning study?Correct Answer Determination of information system priorities , Managing systems resources to support business objectivesYour Answer Determination of information system priorities , Managing systems resources to support business objectives , Managing quality improvement program

Multiple Choice Single AnswerQuestion The papers released by Narasimham Committee seeks to examine principles & different phases of :-Correct Answer Process EngineeringYour Answer Process Engineering

Multiple Choice Single AnswerQuestion Delivery of product & services is :-Correct Answer Customer facing processYour Answer Customer facing process

Multiple Choice Multiple AnswerQuestion Executives can confirms their commitment to a strategic planning programmed by :-Correct Answer Allocating generous funds to program , Allocating assets high ranking , Placing a higher priority on a given programYour Answer Allocating generous funds to program , Allocating assets high ranking , Placing a higher priority on a given program

Multiple Choice Single AnswerQuestion Commonly used methodology in SAP R3 implementation is :-

Correct Answer ARISYour Answer ARIS

True/FalseQuestion A mission statement defines the future direction of the organization.Correct Answer FalseYour Answer True

Multiple Choice Single AnswerQuestion A need to revisit the organization's vision statement may be due to :-Correct Answer BenchmarkingYour Answer Strategic planning

Multiple Choice Multiple AnswerQuestion Steps involved in BPR Project are :-Correct Answer Project Preparation , Redesign of Processes , Implement of new ProcessesYour Answer Project Preparation , Redesign of Processes , Implement of new Processes

Multiple Choice Single AnswerQuestion Internal Group resistance describes :-Correct Answer Group BehaviourYour Answer Group Behaviour

Select The BlankQuestion With the help of ERP various modules it is possible to improve the effectiveness & efficiency of ________.Correct Answer Entire Supply ChainYour Answer Entire Supply Chain

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Labels: Business Process Re-Engineering (Set-4)

Business Process Re-Engineering - 9

LIST OF ATTEMPTED QUESTIONS AND ANSWERS

True/FalseQuestion The project should not be properly explained to the store managers.Correct Answer False

Your Answer False

Match The FollowingQuestionCorrect AnswerYour AnswerVideoFor tele-conferencingFor tele-conferencingInstant messagingFor real time exchange of notes & messagesFor real time exchange of notes & messagesChatUsed to conduct toll-free conversationFor tele-communicationBulletin BoardUsed to post noticesUsed to post notices

Multiple Choice Single AnswerQuestion A Major Principle & Tactics for Reconfiguring around Processes was :-Correct Answer OrchestrateYour Answer Orchestrate

Multiple Choice Multiple AnswerQuestion Pitfalls of ERP implementation are :-Correct Answer Longer Implementation Times , Communication Gap , Inability to support continuous improvement & change managementYour Answer Delays of Supplier Payments , Longer Implementation Times , Inability to support continuous improvement & change management

Multiple Choice Single AnswerQuestion The flip side of high success potentials is :-Correct Answer High project riskYour Answer Low project risk

Select The BlankQuestion ________ BPR methodology has a source as a "Vsens".Correct Answer KodakYour Answer Daven port

Multiple Choice Multiple AnswerQuestion Steps involved in BPR Project are :-Correct Answer Project Preparation , Redesign of Processes , Implement of new Processes

Your Answer Project Preparation , Redesign of Processes , Implement of new Processes

Multiple Choice Multiple AnswerQuestion TQM is related to which factor?Correct Answer Quality System , Management , PersonnelYour Answer Quality System , Management

Multiple Choice Multiple AnswerQuestion Managing E-Processes consists of :-Correct Answer ERP , E-Commerce , E-GovernanceYour Answer ERP , E-Commerce

Multiple Choice Multiple AnswerQuestion Due to long-term implementation of strategic plan, leader has to guard against :-Correct Answer Waning of enthusiasm , Frustration , CommitmentYour Answer Over enthusiasm , Frustration , Waning of enthusiasm

Multiple Choice Multiple AnswerQuestion Customer Service Strategies are :-Correct Answer Service Needs , Cost of Service , Revenue ManagementYour Answer Service Needs , Production Technology , Cost of Service

Multiple Choice Single AnswerQuestion Cost reduction, customer satisfaction goals should be included in :-Correct Answer Vision statementYour Answer Mission statement

Select The BlankQuestion In a Re-engineering project the Third phase is ________.Correct Answer Creating vision for new processYour Answer Planning for transition

Select The BlankQuestion In Micro level reengineering, the performance focus is ________.Correct Answer FinancialYour Answer Technical

Multiple Choice Multiple AnswerQuestion Areas of Productivity Increase are :-Correct Answer Quality , Quantity , Rejection LevelYour Answer Quality , IT , Quantity

Multiple Choice Single AnswerQuestion Commonly used methodology in SAP R3 implementation is :-Correct Answer ARISYour Answer PM Module

Multiple Choice Multiple AnswerQuestion During Design Phase, the Top Management should :-Correct Answer Listen , Respond , FeedbackYour Answer Listen , Respond , Feedback

Select The BlankQuestion Simplification & Re-engineering can overlap together from the ________ of an organization.Correct Answer Process OrientationYour Answer Process Orientation

True/FalseQuestion "Indicative thinking" technique is used for purpose of comparison of the re-engineered processCorrect Answer FalseYour Answer True

True/FalseQuestion The process matrix illustrates process and information system dependencies.Correct Answer FalseYour Answer True

Multiple Choice Single AnswerQuestion Example of Internal Resistance is :-Correct Answer ManagerYour Answer Vendor

Multiple Choice Single Answer

Question Inclusion of customers in the planning process increases :-Correct Answer Confidence level of strategic planYour Answer Reliability of strategic plan

Select The BlankQuestion Breakthrough Results in search for & the implementation of radical change in business process are by ________.Correct Answer BPRYour Answer ERP

Multiple Choice Multiple AnswerQuestion The Top Management should also ensure the support of :-Correct Answer Senior Managers , Stakeholders , AssociatesYour Answer Senior Managers , Associates , Processes

True/FalseQuestion Financial integration implies that each of the participants has a financial stake in operations of other participants.Correct Answer TrueYour Answer True

Multiple Choice Single AnswerQuestion Which technique is used when sufficient number of cases are reported for purpose of comparision of re-engineering process?Correct Answer Process benchmarkingYour Answer Process benchmarking

True/FalseQuestion Transportation cost, Transport made choice, capacity, location, routing, the schedules of distribution.Correct Answer TrueYour Answer True

True/FalseQuestion Organizational culture does not have any effect on re-engineering project.Correct Answer FalseYour Answer False

Multiple Choice Multiple AnswerQuestion Learning objectives in BPR evolution of BPR for E-Business are :-Correct Answer Understand how web enabled e-business change the nature of BPR , Understand how e-processes will be managed , Principles & tactics for redesignYour Answer Understand how web enabled e-business change the nature of BPR , Principles for organizational material requirement , Principles & tactics for redesign

Select The BlankQuestion Hard Barrier example could be ________.Correct Answer Legal ObstaclesYour Answer External Resistance

Multiple Choice Single AnswerQuestion In a continuous process improvement mode 4th step isCorrect Answer Measure the performanceYour Answer Identify & implement the improvement

Match The FollowingQuestionCorrect AnswerYour AnswerIntellectualCapturing the intellectual assetsCapturing the intellectual assetsAnalyticalImproving analysis of informationImproving analysis of informationGeographicalCoordinating processes across the distancesCoordinating processes across the distancesIntegrativeCoordination between tasks & processCoordination between tasks & process

Multiple Choice Single AnswerQuestion Companies undertaking BPR projects typically look for :-Correct Answer Drastic ImprovementsYour Answer Drastic Improvements

Multiple Choice Multiple AnswerQuestion Application Systems Languages are :-Correct Answer ABAP/4 , VB , VC++Your Answer VB , VC++

Multiple Choice Single AnswerQuestion Resistance against indoctrination & power usage is termed as :-Correct Answer Type B ResistanceYour Answer Type B Resistance

Multiple Choice Multiple AnswerQuestion Parameters of Micro Level Re-engineering are :-Correct Answer Optimization , Short , DiverseYour Answer Optimization , Diverse , Technology

True/FalseQuestion Measurements are central to a fact based decision-making process.Correct Answer TrueYour Answer True

True/FalseQuestion Process re-engineering efforts should be guided by values and beliefs.Correct Answer FalseYour Answer True

Select The BlankQuestion The process of ordering from a supplier is called as ________ process.Correct Answer InterorganisedYour Answer Interdepartmental

Multiple Choice Single AnswerQuestion Raw materials, finished goods, WIP, spares etc. flow from vendor to customer is called as :-Correct Answer Value FlowYour Answer Cash Flow

Select The BlankQuestion Cycle Time, Asset Turnover & Response Time goals are achieved by ________.Correct Answer Velocity GoalYour Answer Productivity Goal

Select The BlankQuestion

Open ended statements of purpose to be used when managers do not want to become entangled in specific, are called as ________.Correct Answer GoalsYour Answer Visions

Select The BlankQuestion Squeeze out waiting time in process links to create value is ________ Principle.Correct Answer Lose WaitYour Answer Synchronize

True/FalseQuestion Values and beliefs are to be articulated to withstand in the adversity.Correct Answer FalseYour Answer True

True/FalseQuestion The Terrorists seems to constantly warn everybody regarding a negative outcome of the project.Correct Answer TrueYour Answer True

Select The BlankQuestion In Kaizen, focus is on ________ Improvement.Correct Answer ContinuousYour Answer Quality

Multiple Choice Single AnswerQuestion On which point there is similarity between re-engineering and continuous improvement?Correct Answer Time managementYour Answer Type of change