ManageMent SolutionS

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Our PrOven MethOdOlOgy

Insight networking BPO is built on the 10+ years of experience. All of our customer service focused solutions are “high touch”, and built with the highest quality combination of People, Process and Tools.

People – Our professionals have diverse experience, including network expects such as CCIEs, CISSPs and telephony experts. Additionally, our business background offers industry leading MBAs, CPAs, PMPs and those with unique business perspectives that can assist your organization.

Process – Our approach is to keep our staff focused, efficient and accurate while maintaining flexibility on how we interface with our clients. Every client has a unique environment and unique needs for Outsourcing.

tools – We leverage our 24x7x365 NOC environment that has deployedaward winning technologies to ensure we are proactively monitoring your assets. Our tools provide deep insight into yournetwork and help ensure stability.

Solution OverviewBusiness Process Outsourcing (BPO) is a customized solution built entirely around a customer’s requirements. We collaborate with you to understand your IT infrastructure management needs and offer customized solutions that address your individual conditions. Providing either centralized or on-site management service solutions to ensure your IT infrastructure meets the current and evolving demands of your business, Insight Networking provides you with the flexibility to choose the services you need, when you need them.

Insight Networking provides a complete range of managed service solutions that will enable your company to scale more cost effectively and rapidly address your evolving business priorities. BPO can wrap any combination of People, Assets, Remote Network Operations, Telecom Cost Management, and Vendor Agnostic data and voice technologies in one package that will provide you strategic advantage to your business.

The Insight Networking philosophy is to employ the best people, technology, and processes to provide you with the management services you need to enhance your ability to focus on what really matters: efficient operations, customer service and new business growth opportunities.

Our clients realize cost savings through optimization and consolidation of employee time and labor. We provide the resources, expertise and processes to ensure you only pay for your true needs.

Our clients leverage our central resources to learn industry best practices and permit the company to focus more intentionally on business-critical issues.

Insight Networking’s BPO components include:

•engagement Management – Our Engagement Managers are business first experts. They are trained to understand that running an Engagement is essentially running their own business. They are the primary contact point for our client, and give our Clients business acumen and a window to appropriate technical resources.

•network Operation Manager – Our Network Operations Managers are highly skilled technical managers overseeing all technical aspects of an account.

•Project Managers – Our certified project managers use a formalized methodology to effectively manage project budgets and timelines.

•Service delivery team – Our Team consists of onsite skilled engineers and a remote staff of experienced architects, analysts, and technicians.

Business Process Outsourcing BenefitsThe ever increasing competitive nature of industry and the effective and efficientmanagement of your IT infrastructure is an overwhelming task. High user demands,complex systems, overworked IT staff and ever-shrinking budgets are all challenges to

Business Process Outsourcing

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ABOut InSIght

Insight is a technology solutions provider serving global and local clients in 170 countries. Today, thousands of clients, including more than 80 percent of the Global Fortune 500, rely on Insight to acquire, implement and manage technology solutions to empower their business. Insight provides software and licensing services globally. In addition, we offer a comprehensive portfolio which also includes networking, hardware and value added services for our clients in North America and the U.K. We are aggressively expanding our global capabilities by introducing new offerings, including hardware and services, to meet emerging needs for our clients worldwide. Insight is ranked No. 484 on the 2009 Fortune 500.

Insight and the Insight logo are registered trademarks of Insight Direct USA, Inc. All other trademarks, registered trademarks, photos, logos and illustrations are the property of their respective owners. ©2009, Insight Direct USA, Inc. All rights reserved. Updated 5.09

Business Process Outsourcing Benefits (cont.)implementing leading edge technologies that are needed to support robust and secure applications and solutions for your organization.

The IT infrastructure is the backbone for sales channels, corporate information, and efficient business operations. It is critical that companies and customers are able to access information in a timely, secure, and accurate manner.

We have deep technical experience in information technology that we leverage across multiple clients. Our abilities and teams augment your abilities and teams, allowing you to focus on your core competencies and successful operations.

Some reasons to use Insight networkingBPO:

•ReductioninthetotalcostofITsystemownershipbyleveragingsharedinfrastructureand personnel

•Immediateaccesstoengineering,processdesign,andITsubjectmatterexpertise •Increasedsystemavailabilityasaresultofimprovedmonitoringcapabilities,faster

response, and more skilled troubleshooting •Improvedreportingandvisibilityintonetworkperformance •Fasterdeliveryortime-to-marketonprojectscoretotheirbusiness •Mitigationofriskassociatedwithasinglethreadedtechnology

Success StoriesConnected real estate development •Designedandinstalledhighspeed80GBcorebackboneforamulti-useenvironment

with Commercial and Residential customers. •Maintainnetworkandvoiceconnectivityforenvironmentthatwillhouse20,000users. •Implementedticketsupportsystemandhelpdeskcallnumberforcustomersupport.

governmental Institution •CreatedprivateOpticalandMPLSnetworkthatenabledstateagenciestohave

redundant high speed connectivity for voice, video and data. •Implementedsecuritypoliciesandmethodologytoprovidemorerobustnetwork

security at the core. •MigratedLegacyTDMtoVoIPandIPTelephonyfortailendhopoffandtollbypass

savings.

large enterprise network •Assumedentirenetworkandtelephonystaffandsupportmodelforlargenetwork

company. •Provide24/7monitoringandmaintenanceforworld-widenetwork. •Assistinannualtechnologybudgetingandroadmapprocess.

Fast Facts•CiscoGoldCertifiedPartner•HPPlatinumPartner•IBMPremierBusinessPartner•LenovoPremierBusinessPartner•MicrosoftGoldCertifiedPartner•LifecycleManagementServices•ISO9001:2000IntegrationLabs

•AdvancedTechnologyLabs•ITManagementServiceswitha24x7

Network Operations Center•432,000squarefootDistributionCenter•$130M‘readytoship’inventory,$3.3B

virtual inventory•2,500+technicalcertifications