Business Process Outsourcing

Created by Parth Modi

Business Process OutsourcingAldiablos Infotech Pvt. Ltd.

LOGOADD: 101.Mauryansh elanza, Nr. Parekh Hospital, Shyamal Cross Road, Ahmedabad - 380015 Gujarat.(INDIA)Telephone: 81540030131ContentsWhat is BPOBPO CategoriesKey Terms Cycle Diagram12433Different types of BPO Services5BPO Almost Everywhere6ADD: 101.Mauryansh elanza, Nr. Parekh Hospital, Shyamal Cross Road, Ahmedabad - 380015 Gujarat.(INDIA)Telephone: 8154003013

2What is BPO?BPO is the process of hiring another company to handle business activities for you.Business Process Outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) such as payroll, customer service, accounting, data recording and much more to a third-party service provider.

ADD: 101.Mauryansh elanza, Nr. Parekh Hospital, Shyamal Cross Road, Ahmedabad - 380015 Gujarat.(INDIA)Telephone: 81540030133BPO CategoriesIt is often divided into two categories : Back Office Outsourcing which includes internal business functions such as billing or purchasing.

Front Office Outsourcing which includes customer-related services such as marketing or tech support.

ADD: 101.Mauryansh elanza, Nr. Parekh Hospital, Shyamal Cross Road, Ahmedabad - 380015 Gujarat.(INDIA)Telephone: 81540030134Key Terms of BPOKey Points

OffshoreOnshoreBPO that is contracted outside a company's own country.

BPO that is contracted with the company's own country.ADD: 101.Mauryansh elanza, Nr. Parekh Hospital, Shyamal Cross Road, Ahmedabad - 380015 Gujarat.(INDIA)Telephone: 81540030135 Cycle DiagramDocument ScanningForms ProcessingWorkflowSolutionDataCaptureMail Room OutsourcingBPO ServicesAldiablos BPO Ltd.

ADD: 101.Mauryansh elanza, Nr. Parekh Hospital, Shyamal Cross Road, Ahmedabad - 380015 Gujarat.(INDIA)Telephone: 81540030136Different types of BPO ServicesPayroll Services, Workforce TrainingRetirement Benefits.Requirements, IT HelpdeskApplication DevelopmentCollections & Receivables,Transport AdministrationGeneral Accounting,Billing ServicesCustomer Support,Marketing ServicesHR ServicesCustomer Interaction ServicesBack Office TransactionIT/Software OperationsFinance/Accounting ServicesADD: 101.Mauryansh elanza, Nr. Parekh Hospital, Shyamal Cross Road, Ahmedabad - 380015 Gujarat.(INDIA)Telephone: 81540030137BPO Almost Everywhere Medical transcription Power point presentationsBPO appears to be an all inclusive term that covers everything:

Equity research Contract research Call centres Collections IT Help desk Internet chat Customer service Accounting ..etc. etc. etc. Animation

ADD: 101.Mauryansh elanza, Nr. Parekh Hospital, Shyamal Cross Road, Ahmedabad - 380015 Gujarat.(INDIA)Telephone: 81540030138BPO- Industry SegmentEveryone industry is into outsourcing: Banks Insurance Asset management Manufacturing Healthcare and Pharma IT Telecom Travel agencies Airlines Governments

ADD: 101.Mauryansh elanza, Nr. Parekh Hospital, Shyamal Cross Road, Ahmedabad - 380015 Gujarat.(INDIA)Telephone: 81540030139Current Top Indian RankersGenpactWNSWipro BPOHCL Technologies BPOICICI OneSourceIBM DakshProgeon (Infosys)Aegis BPO ServiceEXL Service Holding ConvergysZentaAldiablos Infotech Pvt. Ltd.TracmailGTL Ltd.VCustomerHTMT24/7 CustomerSutherland TechnologiesADD: 101.Mauryansh elanza, Nr. Parekh Hospital, Shyamal Cross Road, Ahmedabad - 380015 Gujarat.(INDIA)Telephone: 815400301310 Why people prefer Join and Leave BPOIn general a person with any graduation can join any of the BPO. Some BPO's like to take people with MBA but then again the specialization are of an individual hardly makes any difference. Again, this is the industry, where there is no reference checks and very often people don't even specify there exact age. Lets me share with you some of the reasons as why people prefer to join and leave a BPO:

Why People Prefer Why People LeaveDid not get a better job. Find nothing better to do. Education level doesn't matter Good work environment Good Benefits Flexibility of time Attractive life style No growth opportunity/lack of promotion For higher Salary For Higher education Misguidance by the company Policies and procedures are not conducive No personal life Physical strains Uneasy relationship with peers or managersADD: 101.Mauryansh elanza, Nr. Parekh Hospital, Shyamal Cross Road, Ahmedabad - 380015 Gujarat.(INDIA)Telephone: 815400301311 SWOT Analysis for BPO in IndiaStrengthsWeaknessOpportunitiesThreatsStrengthsLarge no. of talented graduatesAffordable and quality education as compared to developed countriesStrong customer base of well known companiesPowerful venture capital interest in investing in growth opportunityWeaknessScarce foreign language skills other than English.Lack of customer service cultureExpensive and poor quality telecom infrastructureCultural differencesOpportunitiesHorizontal and vertical expansion of existing customer base into new markets

Time zone difference between India and target markets

ThreatsHigh Billing rates

Political instability

India's competitors in Eastern Europe, Latin America and the Asia

ADD: 101.Mauryansh elanza, Nr. Parekh Hospital, Shyamal Cross Road, Ahmedabad - 380015 Gujarat.(INDIA)Telephone: 815400301312Aldiablos Infotech Pvt. Ltd. Best BPO Services Provider..Thank You !Expand your business to the world with BPO Services.

LOGOADD: 101.Mauryansh elanza, Nr. Parekh Hospital, Shyamal Cross Road, Ahmedabad - 380015 Gujarat.(INDIA)Telephone: 815400301313