business operations business management. today’s objectives identify workplace safety &...
TRANSCRIPT
BUSINESS OPERATIONS
Business Management
Today’s Objectives
Identify workplace safety & security measures.
Analyze components included in policies & procedures manuals.
Interpret staff interrelationships illustrated in a variety of organizational charts.
Organize work teams. Investigate the impact of implementing
quality control measures.
…now what? How do you know if you are on track with your mission & vision statements and your company goals?
You set your goals..
Action Plan
Once goals are set, you need an action plan.
An action plan describes how a goal will be achieved – it is a plan of action!
Business activities should be scheduled and assigned to achieve established action plans.
Responsibilities should be delegated to achieve established action plans.
You need action plans for…
Safety & security Policies & procedures Organizational charts / work teams Quality control …among other things
Safety & Security
Workplace Safety & Security Owners & managers must
consider safety standards and threats to security.
Safety includes following OSHA regulations.
OSHA stands for occupational safety & health administration.
Workplace Safety & Security Safety and security are ensured by:
Providing training for employees – can be formal or informal
Conducting regular inspections of equipment and work areas
Safety and security measures are put into place to protect: Human resources (your employees) Other assets such as property, equipment,
etc.
Policies & Procedures
Policies and Procedures Manuals
Training employees usually includes learning the company’s policies and procedures.
Policies are guidelines used in making decisions regarding specific, recurring situations within an organization
Procedures are lists of steps to be followed for performing certain work in daily operations of the business.
Organizational Charts
Organizational Charts
An organizational chart includes all employees, their working relationships, and occupational roles. Depicts the
structure of an organization
Includes direct lines of authority & responsibility
Types of Organizational Charts
Line Organization
Top-management has complete control
Chain of command is clear and simple
Most frequently used for small businesses where the owner has complete control and distinction between managers / employees is clear
OWNER
GENERAL MANAGER
SHIFT LEADER
SHIFT LEADER
EMPLOYEE
EMPLOYEE
EMPLOYEE
EMPLOYEE
Line-and-Staff Organization
Combines line organization with staff departments that support & advise
Multiple layers of management
Line Positions are directly involved in primary activities
Staff positions indirectly support line functions
Matrix Organization
Most complex organizational structure
Employees may be in one manager’s group but working on a project for another manager depending on their skills / expertise
Making Decisions for a Business
Rely on one individual to make decisions and provide direction for the company
Common with small businesses
Several employees responsible for making business decisions and running the business
Rely on a team environment at different levels in the business
Centralized Decentralized
Organizing Work Teams
Organizing Work Teams
Organizing employees to work in groups toward a well-defined goal
Ad hoc teams may be formed to address a specific issue at any given time
Other teams produce specific products or parts of a product.
Dyads are teams that work as liaisons between the customer and the supplier
Quality Control
Quality Control
Quality control is the process of inspecting products to ensure that they meet the required quality standards. Checking completed products for faults
Achieved through inspection
Quality inspectors measure or test every product, samples from each batch, or individual samples at random.
Quality Control
The main objective of quality control is to ensure that the business is achieving the standards it sets for itself.
Perfection is not possible – there is always some variation.
Quality control involves setting standards for how much variation is acceptable.
Questions?
Spartan Plaza Tasks for Today1. Continue writing / revising the Operational
Plan section of your business plan according to the Business Plan Guide.
Focus on determining your standards for quality control in the “Quality Measures and Safety” part of the Operational Plan.
2. Continue writing / revising the Organizational Plan section of your business plan.
Research at least 2 examples of policies and procedures manuals from companies in your industry. Use these as a guide to help you develop the “Labor, Staffing, and Training” part of the Organizational Plan.