business monitoring for abbyy flexicapture at #abbyysummit16
TRANSCRIPT
© ABBYY Confidential
Business Monitoringfor ABBYY FlexiCapture
Dr. Marlene Wolfgruber,Product Marketing Manager
ABBYY Europe
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You Can’t Improve What You Don’t Measure
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Why did we add this to our portfolio?
• Enhance functionality for enterprises by providing powerful
monitoring and reporting capabilities
• Open up new opportunities in the enterprise and service
provider area (BPOs), where SLA Monitoring is critical
• Generate upsell possibilities for existing customers
Enterprise Capture Platform
Digital Mailroom AP Invoice Processing
Business Monitoring
Add-on to existing or new FlexiCapture installations
Easy Integrationinto existing backend solutions to improve overall business agility
Ease of Mindwith scalable business monitoring
Solutions Overview [Based on FlexiCapture Platform]
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Business AnalyticsPain Points and Requirements
Pain Points and Requirements: BPOs and SSC
Meet Service Level Agreements with customers
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High volume processing (millions per day)
Overview about the processing stages in different regions
Setting up individual SLA alerts, warnings and notifications
Monitoring performance, predicting & solving problems
Geo-located issue monitoring as key for distributed scenarios
Pain Points and Requirements: Enterprises
Missing overview of status for certain documents
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Process documents compliance conform / audit trails
Missing key performance figures throughout the business
Customizable dashboard statistics and analysis
Consistent proof of processed data for audit trail scenarios
Customizable weekly or monthly reports
Satisfying the Requirements of Different Stakeholders
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Receive business reports about key figures
MANAGEMENT BUSINESS OPERATIONS
Validate internal and external SLAs
REGIONS
Gain visibility into all processed documents
IT OPERATIONS
Identify processing problems early
Key data, analysis, KPIs, & alerts of current and past production
System Monitoring
Monitor the current situation
Reporting
Downstream analysis of production
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Business Monitoringfor ABBYY FlexiCapture
Functionality
Business Monitoring Functionality
Combines supervision of current operations and infrastructure, with downstream analysis and reporting capabilities
Includes Apps for Business Monitoring and Reporting
Business Monitoring & Reporting
Comprehensive web console with customizable dashboard
Tracks all batches and processed documents in the system in real-time
Helps with validation of internal or external Service Level Agreements
Supports distributed processing scenarios with geo-located issue tracking
Flags issues, as they occur to mitigate potential escalation
Business Monitoring & Reporting
Create customized business reports based on data warehouse
Generates executive-level reports on the operational efficiency of the solution
Accessible via Business Monitoring, SSRS or Excel
Individual weekly or monthly set-up
Technical Monitoring
IT infrastructure monitoring through Microsoft® Systems Center Operations Manager (MS SCOM)
Shows state, health and performance information of FlexiCapture
Provides automated FlexiCapture discovery
And automated failure recovery
Benefits of Business Monitoring
Centrally Monitor Decentralised
Document Processing
Save Costs & Allocate Staff Efficiently
Meet Internal & External Agreements
Ensure Health of FlexiCapture Solution
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QUESTIONS?BUSINESS MONITORING FOR ABBYY FLEXICAPTURE
Dr. Marlene WolfgruberProduct Marketing ManagerABBYY EuropeE-Mail: [email protected].: +49 172 4599650
© 2016 ABBYY ABBYY European Solution Partner Summit 2016Not for public distribution
Thank You!