business influences technology department services technology leadership
DESCRIPTION
Keeping Up With Technology Evolving Your IT Leadership Knowledge and Capabilities Dave Cunningham Shareholder, Baker Robbins & Company [email protected]. Business Influences Technology Department Services Technology Leadership. - PowerPoint PPT PresentationTRANSCRIPT
![Page 1: Business Influences Technology Department Services Technology Leadership](https://reader035.vdocuments.mx/reader035/viewer/2022062410/56815214550346895dc05511/html5/thumbnails/1.jpg)
Keeping Up With TechnologyEvolving Your IT LeadershipKnowledge and Capabilities
Dave CunninghamShareholder, Baker Robbins & Company
![Page 2: Business Influences Technology Department Services Technology Leadership](https://reader035.vdocuments.mx/reader035/viewer/2022062410/56815214550346895dc05511/html5/thumbnails/2.jpg)
Business Influences
Technology Department Services
Technology Leadership
![Page 3: Business Influences Technology Department Services Technology Leadership](https://reader035.vdocuments.mx/reader035/viewer/2022062410/56815214550346895dc05511/html5/thumbnails/3.jpg)
Focus on the Business Influences and the Technology Department
Services
![Page 4: Business Influences Technology Department Services Technology Leadership](https://reader035.vdocuments.mx/reader035/viewer/2022062410/56815214550346895dc05511/html5/thumbnails/4.jpg)
Business Influences on Legal IT
MDPs (multi-disciplinary practices) MPTs (multi-practice teams) Cross-office Teams Mergers and Acquisitions Knowledge Management Portals Cost Containment
![Page 5: Business Influences Technology Department Services Technology Leadership](https://reader035.vdocuments.mx/reader035/viewer/2022062410/56815214550346895dc05511/html5/thumbnails/5.jpg)
Upcoming Influences
Supply Chain Management Services ROI E-Business Strategies Seamless online/offline experience
Sound like GE 5 years ago?
![Page 6: Business Influences Technology Department Services Technology Leadership](https://reader035.vdocuments.mx/reader035/viewer/2022062410/56815214550346895dc05511/html5/thumbnails/6.jpg)
IT Leadership Benchmarks
Corporations International Accounting Firms Some U.K. Law Firms Some U.S. Law Firms
![Page 7: Business Influences Technology Department Services Technology Leadership](https://reader035.vdocuments.mx/reader035/viewer/2022062410/56815214550346895dc05511/html5/thumbnails/7.jpg)
Types of IT Organizations
Infrastructure and Staff Churning Tactical and Practical Network + Consulting Executive / Client Focused
![Page 8: Business Influences Technology Department Services Technology Leadership](https://reader035.vdocuments.mx/reader035/viewer/2022062410/56815214550346895dc05511/html5/thumbnails/8.jpg)
Basic Pillars of IT Effectiveness
Operational Integrity User Support and Training Communications/Managed Expectations IT Staff Skill and Effectiveness Mgmt Project Management Vendor Management Planning and Budgeting
![Page 9: Business Influences Technology Department Services Technology Leadership](https://reader035.vdocuments.mx/reader035/viewer/2022062410/56815214550346895dc05511/html5/thumbnails/9.jpg)
Advanced Pillars of IT Effectiveness
Practice Support ‘Quality/Integrity of Information’ Mgmt Value Management Risk Management
![Page 10: Business Influences Technology Department Services Technology Leadership](https://reader035.vdocuments.mx/reader035/viewer/2022062410/56815214550346895dc05511/html5/thumbnails/10.jpg)
Traditional IT Skill Sets
Server and PC Technicians Help Desk Application Support Managers
![Page 11: Business Influences Technology Department Services Technology Leadership](https://reader035.vdocuments.mx/reader035/viewer/2022062410/56815214550346895dc05511/html5/thumbnails/11.jpg)
Evolving Skill Sets
TraditionalServer/PCHelp DeskApp SupportManagers
EvolvingPractice Support ConsultantsDevelopersProject ManagersSecurity/Disaster RecoveryFacilitiesBusiness AnalystsInformation/Process MgmtKnowledge Mgmt
![Page 12: Business Influences Technology Department Services Technology Leadership](https://reader035.vdocuments.mx/reader035/viewer/2022062410/56815214550346895dc05511/html5/thumbnails/12.jpg)
Focus on IT Leadership
![Page 13: Business Influences Technology Department Services Technology Leadership](https://reader035.vdocuments.mx/reader035/viewer/2022062410/56815214550346895dc05511/html5/thumbnails/13.jpg)
Leadership Roles
Executive Director Partner-in-Charge of Technology Technology Committee e-Business Team Practice Leaders Committee Leaders: Library, New
Business, Recruiting, etc.
![Page 14: Business Influences Technology Department Services Technology Leadership](https://reader035.vdocuments.mx/reader035/viewer/2022062410/56815214550346895dc05511/html5/thumbnails/14.jpg)
Technology Staff Mgmt
RoleFrom support to business liaisonFrom reactive to proactive
Level of Involvement Reporting Relationships Peer Relationships
![Page 15: Business Influences Technology Department Services Technology Leadership](https://reader035.vdocuments.mx/reader035/viewer/2022062410/56815214550346895dc05511/html5/thumbnails/15.jpg)
Keeping Current
1. Have a broad context
2. Surround yourself with good people
3. Build-in check points
![Page 16: Business Influences Technology Department Services Technology Leadership](https://reader035.vdocuments.mx/reader035/viewer/2022062410/56815214550346895dc05511/html5/thumbnails/16.jpg)
1. Do you have Context?
First, look backwards!
Look around.
Then, look ahead.
Examples:Looking backwards: VAX to NTLooking around: Other industries
![Page 17: Business Influences Technology Department Services Technology Leadership](https://reader035.vdocuments.mx/reader035/viewer/2022062410/56815214550346895dc05511/html5/thumbnails/17.jpg)
Understanding Business Issues
David Maister (www.davidmaister.com)
Richard Susskind Vault.com Forbes and CIO Magazines American Productivity and Quality
Center (www.apqc.com)
![Page 18: Business Influences Technology Department Services Technology Leadership](https://reader035.vdocuments.mx/reader035/viewer/2022062410/56815214550346895dc05511/html5/thumbnails/18.jpg)
Keeping Current on Firm Issues
Executive Meetings Casual Lunches IT/Attorney Briefings Tech Committee Agendas
![Page 19: Business Influences Technology Department Services Technology Leadership](https://reader035.vdocuments.mx/reader035/viewer/2022062410/56815214550346895dc05511/html5/thumbnails/19.jpg)
Keeping Current on Products
Downplay the role of a product Don’t let salespeople intimidate Leverage briefings
Software/Hardware Vendor BriefingsConsultant Briefings
Internal cross-training
![Page 20: Business Influences Technology Department Services Technology Leadership](https://reader035.vdocuments.mx/reader035/viewer/2022062410/56815214550346895dc05511/html5/thumbnails/20.jpg)
Training
Information ManagementBill Inmon
Knowledge Management Project Management Institute
![Page 21: Business Influences Technology Department Services Technology Leadership](https://reader035.vdocuments.mx/reader035/viewer/2022062410/56815214550346895dc05511/html5/thumbnails/21.jpg)
Training
Practice Support Consultants Developers Project Managers Security/Disaster Recovery Facilities Business Analysts Information/Process Mgmt Knowledge Mgmt
![Page 22: Business Influences Technology Department Services Technology Leadership](https://reader035.vdocuments.mx/reader035/viewer/2022062410/56815214550346895dc05511/html5/thumbnails/22.jpg)
2. Surround Yourself with Good People
Leveraging the Brains and Experience of Others
Hire and train well Leverage vendors properly Keep involved throughout the firm Keep involved in the industry
![Page 23: Business Influences Technology Department Services Technology Leadership](https://reader035.vdocuments.mx/reader035/viewer/2022062410/56815214550346895dc05511/html5/thumbnails/23.jpg)
3. Ensure Checkpoints
User Surveys Client Surveys Peer Assessments Technology Assessments and
Benchmarks Strategic Planning
![Page 24: Business Influences Technology Department Services Technology Leadership](https://reader035.vdocuments.mx/reader035/viewer/2022062410/56815214550346895dc05511/html5/thumbnails/24.jpg)
Follow-up
Links to favorite books on business and culture management issues
Follow-up questions
Dave Cunningham
Baker Robbins & Company
713.840.0510