business impact of learning in the real world
DESCRIPTION
Presentation to Learning and Skills Group, London, June 9, 2009. Focus on business metrics, convince your sponsor, do it on the back of an envelope.TRANSCRIPT
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Donald Taylor
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Business Impact of Learning in the Real World
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Agenda
• Business issue• Learning ecologies• Metrics• Sponsor• You
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What is your most pressing issue?
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Network Era
Everything is connected.Everything flows.Nothing is ever finished.Unpredictability & surprise. Faster, faster, faster.Control is an illusion.Flattening.
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Us.Me.
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Mechanical Complex
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Learnscape
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Pull
Push
Spending Results
Pull
Push
Spending Results
TrainingEnvironment
Reallocation
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Pull
Push
Before After
Spending
Pull
Push
Results
Before After
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Pull
Push
Before After
Spending
Pull
Push
Results
Before After
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Rate your learning ecosystem
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1 2 3 4 5
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Metrics
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Largely explicitLearning about. Focus = get something doneAcquire knowledge or skill
For example Annual $ benefit Category Users
Organizational wiki
Intelpedia $20,000,000+ Know-where 20,000 employees
Automated FAQ T. Rowe Price $3,000,000 Know-how 1,500 temps
Community network
SAP $50,000,000+ Know-whoKnow-how
1,000,000 customers
Professional updates
CGI Systems $10,000,000+ Know-what 4,000 professionals
Professional network
Company Command lives saved Know-how 15,000 military officers & NCOs
Blogs as KM Sun Microsystems $10,000,000+ Know-whoKnow-how
1,000 employees
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Sales training: before
Before
Selling @ $5 million/year
One-weekworkshop
15 monthsHired MakingQuota
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After
Sales training: after
One-weekcase study
eLearning Coaching
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Before
After
Time saved
15 months
6 months
9 months
Achieved quota in 6 months instead of 15
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1440 x ¾ x $5 million = $3.5 billion
Incremental revenue
120 hires/month = 1440 hires/year
9 months = 3/4 year
quota attained = $5 million
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What’s your elevator pitch?
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jaycross.com