business ettiquettes and social networking
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business ettiquettes dinning ettiquettes and social networking.TRANSCRIPT
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TOPICS WE WILL BE COVERING TODAY:
• HAND SHAKES• DINING ETIQUETTES• BUSINESS ETIQUETTES• SOCIAL NETWORKING
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Handshake
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Handshake
What is a handshake?
• A handshake is a short ritual in which two people grasp one of each other's like hands, in most cases accompanied by a brief up and down movement of the grasped hands.
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Handshake
Importance of handshake• First impression of the person
• It reflects your personality
• Represents an expression for equality
• In ancient times ( to seal a deal)
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dddddddddsds
Types of handshakes Dead Fish
The Puller
The Pusher
Politician Shake
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The Top-Handed Shake
Teacup
The Bone Crusher
Good Handshake
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American Style of Dining• Fork is held in left hand--tines down and
handle hidden--and knife in your right hand. • Cut one piece of food at a time.• Lay knife across top of plate--serrated edge
facing you.• Transfer fork to right hand to actually eat.
Dining Etiquette1)Dinning etiquette are the code of behavior that the person should follow while dinning.2)Important- makes impression ,people notice
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American Style Of Eating
American StyleResting Position
American StyleFinished Position
1 2
3
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European Style of Dining
• Europeans – continental style• Follow Step One of American Style.
Leave your knife and fork in same position as Step One. Take bite with fork in left hand and place food in mouth with tines face down. Napkin Strict compared to American style
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European Style of Dining
European StyleResting Position
European StyleFinished Position
1 2
3
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INVITATION and ARRIVAL• Respond to invitation
• Dressing• Talk to people around
• No personal items on the table• Do not change place cards
• Give importance to the people with you
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Napkin Utensils• When to take it?• How to place it?• Purpose• What do I do if I leave the
table temporarily?• What do I do when I’m
done with my meal?• How to sit?
• Spoon- pencil• Knife- index finger on the
center• Cut with knife (right) and
eat with fork (left)• Pizza position• 10:20 position• Grasp a glass by its stem• Do not turn a glass up-side
down• Do not clink glassware
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Condiments Soup
• Bread: It can be served in 2 ways
• How to eat?• Pass it on• Pass other condiments• Salt and pepper
• What to use?• How to drink?• Shallow bowl• Soup cup with liner• After meal, where do I
put my silverware
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Salad Main Course
• Before main course• Knife & fork or fork only• How to eat?• Place the silverware
after course
• Generally pre-plated• Served from left• Cleared from right• How to eat?• Taste food before
adding sauce, pepper, salt etc.
• Incase of French Service
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Fingerbowl Dessert & Toast
• Obvious reason• How is it brought?• What to do?• What to do after
cleaning my fingers?
• What to use?• 3 types of toasts• No clinking of glass• Don’t sing happy
birthday for yourself!
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Business Etiquette
Get The Name Right
Don't Forget The Golden Rule
You Attract More Flies With Honey Than Vinegar
Saying "Please" and "Thank You" made your parents proud of you as a child, so, too, will nice manners win you friends in business.
treating coworkers and employer with respect
creates a pleasant work environment for everyone.
Expected behaviors and expectations for individual actions within business
• "Treat others like you want to be treated."
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BUSINESS ETIQUETTES• Never start into business
discussion before the host does.
• One may talk about soccer, family, or children.
• Don’t bring up the topics politics , poverty, religion.
• Prefer face-to-face meetings.
• Communication is informal
• Never rush the relationship-building time.
• Expect a great time reviewing details.
• Use local lawyers and accountants.
• Try to schedule Business meeting may be 2-3 weeks in advance.
• Don’t appear impatient if kept waiting.
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Do’s and Don’ts
• Do wait for a female business colleague to initiate the greeting. Indian men do not generally shake hands with women out of respect.
• Do use titles whenever possible, such as “Professor” or “Doctor”. If the person doesn’t have an official title, use “Mr.”, “Mrs.”, or “Miss” and their last name.
• Don’t refuse any food or drink offered to you during business meetings.
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Body Language
Do’sMake frequent eye contactSmileTake notesNod frequentlyKeep you hands out of your
Don’tsSlouchCross you armsTap your feetClear your throat
repeatedlyBite your lips or
nails
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Benefits of Business Etiquette
• Professional image • Tools to impress the
client• Perception of
trustworthiness• Establish a rapport• Create a winning style
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First Impressions• Within 30 seconds people judge your
– Economic level– Educational level– Social position– Level of sophistication– Level of success
• Within 4 minutes people decide your– Trustworthiness– Compassion– Reliability– Intelligence– Capability
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How to make a First Impression?
• Determine audience• Identify their expectations• Establish objectives• ABC ’s of image
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Professional Etiquette— Meeting and Greeting
• Handshake• Know whom to introduce
first• Eliminate slang/jargon from
your vocabulary• Always on time, always
organized, always ready• Be prepared
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Showing Respect• Always use last names with customers unless
they are about your age and rank• Don’t keep customers waiting• Escort clients out • Builds credibility• Refrain from gossip
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E-mail Etiquette• E-mail only those people to
whom your messages actually pertain to
• M-ake a point of responding to messages promptly
• A-lways use spell-check and grammar check before sending messages
• I-nclude your telephone number in your message
• L-earn that e-mail should be used for business rather than personal use
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Meeting Etiquette• Arrive early• Always have your calendar,
notebook & pen• Never bring up personal
problems/issues • Stay on schedule• Do not interrupt• Cell phones and computer
switched off
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Telephone Etiquette
• Answer the phone with your name and company (or department)
• When placing calls, state your name and company or department immediately when phone is answered
• Speak clearly• State the purpose of your call• Always smile • Say please and thank you• Judge your audience before making small talk
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Dressing Etiquettes
• “Dress like a professional and you will feel like a professional”
• Formal business attire requires suit, blouse and shoes in a conservative color and corporate style
• Skirt suit is recommended unless your research indicates that’s pant suits are common in the company
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Hair, Make-Up, Perfume• Hair must be simply styled and must not draw
attention• Make up should be conservative and must not
be noticeable• Avoid perfumes, as interviewer might be
allergic
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SOCIAL
NETWORKING
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Social Network DefinedA social network web site allows a user to:
1) Create a “profile
2) Select other members
3) Communicate and engage
Creates a social graph
4) Recently: Use an interface (API) to build applications Self expression Social utility
7
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HistoryEarly social networking websites:
1995 - classmates.com
focused on ties between former schoolmates
1997 – sixdegrees.com
focused on indirect ties
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Modern social networking websites:2002 – Friendster
now mostly used in Asia
2003 – MySpace
most popular social networking site in 2006
2004- Facebook largest and fastest growing site in the world
2005 - Bebo stands for “blog early, blog often”
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What are you using?Social Network Stats
Facebook750.000.000 Registered Users
MySpace125.000.000 Registered Users
LinkedIn100.000.000 Registered Users
Twitter200.000.000 Registered Users
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• Biggest Social Networking Site till date(663,000,000+ users)
• Has active users from 223 countries• India has the 2nd largest no. of members on FB(1st-
US)• Companies entering Facebook, to get a bigger
market• Social Hub as well as gaming portal• Developed by Mark Zuckerberg in February 2004• 2nd most visited website in the world
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• launched in August 2003• Comments• Profile customization (HTML/CSS)• MySpace profiles for musicians• redesigned many of the features of its site in both layout and in
function• changed its logo to coincide with the new site design• Despite the new design, user adoption continued to decrease
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• A micro blogging site enabling people to publish messages(TWEETS)
• Developed by JACK DORSEY on 21/3/2006• Enables linking up with people of different work
backgrounds• Corporates entering to give a sneak peek about
the company• India- 2nd largest user country (1st- US)• 175 million members all over the world
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Importance of Social Networking
In Business
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Brand Building
Research
Database
Feedback
Adapt to change
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Thank You