business etiquette bba-personality development-shubham
TRANSCRIPT
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BUSINESS ETIQUETTE
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ADDRESING PEOPLE
Always keep it formal Use Mr.,Mrs.,Miss.,Ms when you know
their last name Use professional address wherever
applicable.
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Sometimes you can just use first name
If you are still not sure,don’t hesitate to ask them.
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*Some Business Card Etiquette
Tips
*Business cards are an internationally recognised means of presenting personal contact.
*When travelling abroad for business it is advisable to have one side of your business card translated into the appropriate language.
*Business cards are generally exchanged at the beginning of or at the end of an initial meeting.
*While presenting it should be present in both hands
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TELEPHONE ETIQUETTES
• Check the number carefully & then dial it correctly .• Don’t ask them to wait the moment that
they answer .• Identify yourself immediately. Don’t make
them guess who is calling • If you have dialled a wrong number,
apologise. Don’t just hang up • Observe courtesies like “Hello, Please,
Thank you and Good bye”
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BUSINESS HANDSHAKE ETIQUET TE
Begin With an Oral Introduction of Yourself
Do Not Use a Forceful Grip
one hand is better than two
one hand is better than two
Ending a Handshake
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