Reliance Communications Ltd. (RCOM) is an Indian broadband and telecommunications company headquartered in NAVI MUMBAI, India.

RCOM is the world's  15th largest mobile phone operator .

Established on 2004, a subsidiary of the Reliance Group.

INTRODUCTION

Vission MissionBy 2015, be amongst

the top 3 most valued Indian companies,

providing Information, Communication& Entertainment services, and being the industry benchmark in

Customer Experience, EmployeeCentricity and Innovation.

Meeting and exceeding Customer expectations with a segmented approach

Establishing, re-engineering and automating Processes to make them customer centric, efficient and effective

Incessant offering of Products and Services 

Providing a Network experience that is best in the industry

MOTO

Environment

POLITICALECONOMICALINTERNATIONALSOCIALTECHNOLOGY

Government type and stability

Freedom of press, rule of law and levels of bureaucracy and corruption

Regulation and de-regulation trends

Social and employment legislation

Tax policy, and trade and tariff controls

Environmental and consumer-protection legislation

Likely changes in the political environment

POLITICAL

Stage of business cycle

Current and project economic growth, inflation and interest rates

Unemployment and labour supply

Labour costs

Levels of disposable income and income distribution

Impact of globalization

Likely impact of technological or other change on the economy

Likely changes in the economic environment

ECONOMICAL

Reliance Global Call is a premium international calling service offering calls to over 200 countries across the globe from USA, Canada, UK, Australia, New Zealand, HongKong, Singapore, Austria, Belgium, Ireland , France, Netherlands, Spain & India.

Connecting over 2.5 million happy customers to their friends, family and associates across the globe; Reliance Global Call offers unmatched voice clarity at extremely attractive rates.

INTERNATIONAL

Education - Reliance Dhirubhai Ambani Protsaham

SchemeMumbai Indians Education for All Initiative Community Health CareDrishti The Primary Health Centre (PHC)  Dhirubhai Ambani Hospital at Lodhivali .Environment initiatives for the community Reliance Rural Development Trust Heritage ConservationSupporting Indian CultureReliance Foundation

SOCIAL

Reliance Communication had a ties up with “Atom Technology”- 2009

Reliance subscribers will now be able to purchase insurance services,

1. DTH recharges, 2. Movie tickets,3. Books & periodicals, 4. Consumer goods, 5. Holiday packages as well as Bus & Train tickets using their Reliance Mobile connection, these

services will also be available on R-world for all GSM customers

TECHNOLOGY

DATA CARD - Flexible telecommunications card programs allow you to capitalize on new opportunities and accommodate emerging form factors and applications while minimizing cost-per-card .

USB MODEM - The new USB Modem makes on-site modem configuration even simpler.

The Reliance 3G Tab

TASK ENVIRONMENT

STRATEGIC PARTNER

CUSTOMERS

SUPPLIERS

COMPETITORS

REGULATORS

Reliance InfrastructureReliance Capital Reliance Mutual FundReliance PowerReliance Natural Recourses

STRATEGIC PARTNERS

Reliance Communications clientele includes over 2100 Indian and multinational corporations and over 800 global , regional and domestic carriers

Has about 150 million subscribers and is India's 2nd largest telecom operator .

Recently Reliance Communication has lost over 13% of its mobile customers i.e. about 20.5 million customers

CUSTOMERS

Year January

Februar

y

March

April

May June

July August

September

Octobe

r

November

December

2008

8.77 8.53 10.16

8.21 8.62 8.94 9.22 9.16 10.07

10.42

10.35

10.81

2009

15.41

13.82

15.64

11.9 11.58

12.04

14.38

15.08

14.98

16.67

17.65

19.10

2010

19.90

18.76

20.59

16.9 16.31

17.98

16.92

18.18

17.1 18.98

22.88

22.62

2011

18.99

20.20

20.21

15.34

13.35

11.41

6.67 7.34 7.90 7.79 2.97 9.47

2012

9.88 7.44 8.00 1.85 8.35

 

Availability of suppliers for the IT infrastructure is very few and the suppliers they have , have a integrated network who follow a set of pricing policy for quoting high rate which makes Reliance Mobile pay high by supplier’s concentration.

SUPPLIERS

Bharti AirtelIdea Cellular Tata CommunicationMNTL (Mahanagar Telephone

Nigam Limited)VodafoneLoop Mobile

COMPETITORS

1. Department of Telecom (DoT)2. Telecom Regulatory Authority of India

(TRAI)3. Telecom Disputes settlement &

Appellate Tribunal (TDSAT)Operators Association of India (COAI)Association of Unified Telecom Service

Providers of India (AUSPI).

REGULATORS

INTERNAL ENVIRONMENT

OWNERSBOARD OF DI-RECTORSEMPLOYEESINFRASTRUCTURE

Anil D. Ambani Regarded as one of the foremost corporate leaders of

contemporary India, Shri Anil D Ambani, 53, is the chairman of all listed companies of the Reliance Group, namely, Reliance Communications, Reliance Capital, Reliance Energy and Reliance Natural Resources limited.

He is also Chairman of the Board of Governors of Dhirubhai Ambani Institute of Information and Communication Technology, Gandhi Nagar, Gujarat.

Till recently, he also held the post of Vice Chairman and Managing Director of Reliance Industries Limited (RIL), India’s largest private sector enterprise.

Anil D Ambani joined Reliance in 1983 as Co-Chief Executive Officer, and has been centrally involved in every aspect of the company's management.

OWNERS

NAME DESIGNATION

Anil Dhirubhai Ambani CEO

Anil Dhirubhai Ambani CHAIRMAN

A K PurwarDIRECTOR

S P Talwar DIRECTOR

Deepak Shourie DIRECTOR

J Ramachandran DIRECTOR

Prakash Shenoy MANAGER

Prakash Shenoy SECRETARY

BOARD OF DIRECTORS

INFRASTRUCTURE As on February, 2011,Rcoms

wireless towers portfolio comprised of 45,443 towers which has a presence in all 23 telecom ‘circles’ in the country.

CDMA, GSM 900, GSM 1800, 3G and BWA networks

Reliance Communications owns and operates the next-generation IP-enabled connectivity infrastructure,[2] comprising over 190,000 kilometers of fiber optic cable systems in India, USA, Europe, Middle East and the Asia Pacific region.

NAME ROLL NO.

1) ANMOL GARODIA 12

2) NARENDRA KANUGO 25

3) KUNAL KAPOOR 27

4) ANGAD MAKOL 33

5) NISHANT MATTA 34

6) VIDHI SHAH 52

PRESENTED BY :

Wikipedia.comRcom.co.in

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