prepared by Avis2014/4/14

Business EnglishPhone Conversation

Terms

• Answer/Pick up: to say "hello" into the phone when it ringsThe Phone is ringing. Could you please answer it for me?

• Call back/Phone back: to call someone who called you firstI am busy right now--can you call back in an hour?

• Hang up: to put the receiver down and end a callPlease hang this up when I pick up the other phone.

Introduction

• Hello, this is your name.• Thank you for calling Inspire Digital.

Your name speaking. How can I help you?

• May I ask who's calling, please?

Making a Request

• May I speak to/with the manager, please?• Could I have extension number 125?• I’m calling to make a reservation.

Holding and Transferring

• One moment please.• I'll put you through to his office.• I'll connect your call.• Please hold, I'll transfer you.

Taking a Message

• I'm sorry, Lisa's not here at the moment. Can I ask who's calling?

• Would you like to leave a message?• He's busy right now.

Can you call again later?• I'll make sure she gets the message.

Leaving a Message

• May I leave a message?• Yes, can you tell him his wife called, please.• Thanks, could you ask him to call Brian when

he’s back?• No, that's okay, I'll call back later.

Making Special Requests

• Could you please repeat that?• Could you speak up a little please?• Can you call me back?

I think we have a bad connection.

Finishing a Conversation

• I'll talk to you again soon. Bye.• Thanks for calling. Bye for now.• I’ve got a meeting now, so I better run.

THANK YOU!any questions?