business enabling it through frw

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Business Enabling ICT Jean-Pierre Beelen – Principal Consultant 27 march 2008 getronicspinkroccade. nl

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Methodology on how to translate business needs to IT Capabilities using FRW

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Page 1: Business enabling IT through FRW

Business Enabling ICT

Jean-Pierre Beelen – Principal Consultant27 march 2008

getronicspinkroccade.nl

Page 2: Business enabling IT through FRW

2 Business Enabling ICT, 27 march 2008

“How can FRW help you reach your business goals?”

Page 3: Business enabling IT through FRW

3 Business Enabling ICT, 27 march 2008

Agenda

- Methodology; resulting in

IT Capabilities which support the business goals

FRW 2.0 which complies to these Capabilities

Roadmap

Business Case

Page 4: Business enabling IT through FRW

4 Business Enabling ICT, 27 march 2008

Maturity

Page 5: Business enabling IT through FRW

5 Business Enabling ICT, 27 march 2008

Identity and Access Management

Dataprotection and Recovery

Security and Networking

Desktop, Device and Server Management

Business Productivity Optimization Model

Enterprise Content Management

Unified Communications

Collaboration

Business Intelligence

Enterprise Search

User Experience

Business Intelligence

Development

SOA and Business Process

Data management

Business Optimization FrameworkBusiness Optimization Framework

Core Infrastructure Optimization Model

Build Customer Connections

Enable Your Mobile Workforce

Drive Business Performance

Drive Real-World Business Processes

Improve Compliance

Optimize Your Finance

Operations

Optimize Your Sales Force Productivity

Optimize Your Customer Service

PaymentsOther Industry

Priority Solutions..

Optimize your business infrastructure

Source: Microsoft

Application Platform Optimization Model

BA

SIC

STA

ND

AR

DIZ

ED

AD

VA

NC

ED

DYN

AM

IC

RA

TIO

NA

LIZ

ED

STA

ND

AR

DIZ

ED

DYN

AM

IC

STA

ND

AR

DIZ

ED

RA

TIO

NA

LIZ

ED

IT a

nd

Secu

rity

Pro

cess

es

BA

SIC

BA

SIC

1

2

Determine target audience

What are the needs of the target audience?

3

4 What functionalities do I need?

DYN

AM

IC

What functionalities are currently available?

Page 6: Business enabling IT through FRW

6 Business Enabling ICT, 27 march 2008

Identity and Access Management

Dataprotection and Recovery

Security and Networking

Desktop, Device and Server Management

Business Productivity Optimization Model

Enterprise Content Management

Unified Communications

Collaboration

Business Intelligence

Enterprise Search

User Experience

Business Intelligence

Development

Data management

Business Optimization FrameworkBusiness Optimization FrameworkGap analysisGap analysis

Core Infrastructure Optimization Model

Build Customer Connections

Enable Your Mobile Workforce

Drive Business Performance

Drive Real-World Business Processes

Improve Compliance

Optimize Your Finance

Operations

Optimize Your Sales Force Productivity

Optimize Your Customer Service

PaymentsOther Industry

Priority Solutions..

Optimize your business infrastructure

Source: Microsoft

Application Platform Optimization Model

RA

TIO

NA

LIZ

ED

STA

ND

AR

DIZ

ED

DYN

AM

IC

STA

ND

AR

DIZ

ED

RA

TIO

NA

LIZ

ED

SOA and Business Process

IT a

nd

Secu

rity

Pro

cess

es

BA

SIC

BA

SIC

6. Curr

ent

IT C

apab

ilit

ies

5. Futu

re IT C

apabilit

ies

BA

SIC

STA

ND

AR

DIZ

ED

AD

VA

NC

ED

DYN

AM

IC

FutureState

CurrentState

DYN

AM

IC

1

2

Determine target audience

What are the needs of the target audience?

3

4 What functionalities do I need?

What functionalities are currently available?

Page 7: Business enabling IT through FRW

7 Business Enabling ICT, 27 march 2008

Identity and Access Management

Dataprotection and Recovery

Security and Networking

Desktop, Device and Server Management

Business Productivity Optimization Model

Enterprise Content Management

Unified Communications

Collaboration

Business Intelligence

Enterprise Search

User Experience

Business Intelligence

Development

Data management

Business Optimization FrameworkBusiness Optimization FrameworkRoadmapRoadmap

Core Infrastructure Optimization Model

Build Customer Connections

Enable Your Mobile Workforce

Drive Business Performance

Drive Real-World Business Processes

Improve Compliance

Optimize Your Finance

Operations

Optimize Your Sales Force Productivity

Optimize Your Customer Service

PaymentsOther Industry

Priority Solutions..

Optimize your business infrastructure

Source: Microsoft

Application Platform Optimization Model

RA

TIO

NA

LIZ

ED

STA

ND

AR

DIZ

ED

DYN

AM

IC

STA

ND

AR

DIZ

ED

RA

TIO

NA

LIZ

ED

SOA and Business Process

IT a

nd

Secu

rity

Pro

cess

es

BA

SIC

BA

SIC

BA

SIC

STA

ND

AR

DIZ

ED

AD

VA

NC

ED

DYN

AM

IC

FutureState

CurrentState

DYN

AM

IC

Page 8: Business enabling IT through FRW

8 Business Enabling ICT, 27 march 2008

Identity and Access Management

Dataprotection and Recovery

Security and Networking

Desktop, Device and Server Management

Business Productivity Optimization Model

Enterprise Content Management

Unified Communications

Collaboration

Business Intelligence

Enterprise Search

User Experience

Business Intelligence

Development

SOA and Business Process

Data management

Business Optimization FrameworkBusiness Optimization FrameworkSummarySummary

Core Infrastructure Optimization Model

Build Customer Connections

Enable Your Mobile Workforce

Drive Business Performance

Drive Real-World Business Processes

Improve Compliance

Optimize Your Finance

Operations

Optimize Your Sales Force Productivity

Optimize Your Customer Service

PaymentsOther Industry

Priority Solutions..

Optimize your business infrastructure

Source: Microsoft

Application Platform Optimization Model

BA

SIC

STA

ND

AR

DIZ

ED

AD

VA

NC

ED

DYN

AM

IC

RA

TIO

NA

LIZ

ED

STA

ND

AR

DIZ

ED

DYN

AM

IC

STA

ND

AR

DIZ

ED

RA

TIO

NA

LIZ

ED

IT a

nd

Secu

rity

Pro

cess

es

BA

SIC

BA

SIC

1

2

3

4

5

6

7

8

Determine target audience

What are the needs of the target audience?

What functionalities are currently available?

What functionalities do I need?

What are the IT capabilities I need?

What IT capabilities are in place?

What’s the best way to reach the future state?

What’s the business case?

DYN

AM

IC

Page 9: Business enabling IT through FRW

9 Business Enabling ICT, 27 march 2008

Create a online business case

Site Profile

UserProfile

ClientComputer

Profile

Infra.ServerProfile

StorageProfile

NetworkingProfile

OrganizationProfile

OA LAN

PCThick Client

LaptopThick Client

Branche Office

ExchangeFile + Print Infrastructure(WINS, DHCP)

Anti-virus

MSSMS

AltirisDeployment

Solution

WAN

PCThick Client

Head Office

Satellite locationsCitrix based)

LaptopThick Client

OA LAN

Tape drive(s)

NetIQ(DRA, FSA,EXA, SPA)

IIS 6.0

MOMSQL

INTERNET

DC + DNSFile, Print, Altiris Package, DHCP & PXE

ISA Server

DC+DNS

BackupCitrix farm

(for satellite locations)

Be

hee

r VL

AN

- Management-interface- Helpdesk S3- Self Service

Thin Clients(Windows CE)

The full services Future-proof Workspace Reference architecture

OA LAN

PCThick Client

LaptopThick Client

Branche Office

ExchangeFile + Print Infrastructure(WINS, DHCP)

Anti-virus

MSSMS

AltirisDeployment

Solution

WAN

PCThick Client

Head Office

Satellite locationsCitrix based)

LaptopThick Client

OA LAN

Tape drive(s)

NetIQ(DRA, FSA,EXA, SPA)

IIS 6.0

MOMSQL

INTERNET

DC + DNSFile, Print, Altiris Package, DHCP & PXE

ISA Server

DC+DNS

BackupCitrix farm

(for satellite locations)

Be

hee

r VL

AN

- Management-interface- Helpdesk S3- Self Service

Thin Clients(Windows CE)

The full services Future-proof Workspace Reference architecture

Current Profile Your simulated core infra* FRW simulated core infra*

*Notes:

• The best practices in this quick TCO and ROI calculation mainly focus on technology and people and less on process improvements.

• The best practice template for Core Infrastructure Optimization will be used for simulation and comparison with market best practices.

• The tool analyzes the benefits and cost savings between the current mode of operation (CMO) and the future mode of operation (FMO).

TCO

TCO based onCommon

Bestpractices

TCO based on

Common +Getronics

Bestpractices

Page 10: Business enabling IT through FRW

10 Business Enabling ICT, 27 march 2008

ROI analysis

ROI Analysis (Solution B) (Probable Case) Initial Year 1 Year 2 Year 3

Benefits (to Solution B from Current (AS IS)) 0€ 779.605€ 3.051.593€ 3.229.821€

Cumulative Benefits 779.605€ 3.831.198€ 7.061.020€

Investment (Solution B) 739.631€ 1.322.392€ 1.003€ 1.003€

Cumulative Investment 739.631€ 2.062.023€ 2.063.026€ 2.064.029€

Cash Flow (739.631€) (542.787€) 3.050.591€ 3.228.819€

Cumulative Cash Flow (739.631€) (1.282.419€) 1.768.172€ 4.996.991€

ROI 242%

Risk Adjusted ROI 131%

NPV Savings 2.332.681€

IRR 114%

Payback period (including deployment period) 18 month(s)

Risk Adjusted Discount Rate 26,5%

Page 11: Business enabling IT through FRW

11 Business Enabling ICT, 27 march 2008

Benefits by goal

Page 12: Business enabling IT through FRW

12 Business Enabling ICT, 27 march 2008

Benefits by stakeholder

Page 13: Business enabling IT through FRW

13 Business Enabling ICT, 27 march 2008

Summary

- Methodology; resulting in

IT Capabilities which support the business goals

FRW 2.0 which complies to these Capabilities

Roadmap

Business Case

Page 14: Business enabling IT through FRW

14 Business Enabling ICT, 27 march 2008

9 April 2023 Getronics Confidential Page 14

Questions?Thank you for your time

[email protected]+31 6 520 508 70