business communications

0 Copyright 2014 FUJITSU

Human CentricInnovation

Fujitsu Forum2014

Business Communications19th November


Business Communications

Sean CareyChief Technology Officer – Cloud, Collaboration & Video , Cisco

John Keegan

Business Development & Innovation, Networks & Telecommunications, Fujitsu UK&I


• Hyper connected world context

• Business Communications

• Historic to present day

• Evolution & Trends

• Convergence of Voice/Video/Collaboration

• Fujitsu and Cisco service offering – CCC

• Solution /Service overview

• Customer Case Studies

• Future Evolution

• Open Standards

• Integration

• Video and close

Breakout Session Agenda


Networking – Important Pillar of Fujitsu’s Vision

A Human-Centric Intelligent Society needs permanent connectivity with the tools to Collaborate.

Enable innovation through people

Power business and society with information

Optimize ICT from end to end


Collaboration is a Web of Complexity


The act of people working together to

reach a common goal.Collaboration


WorkHome


The Demands of Most UsersMassive Technology Transitions

Mobility Video Connected


The Challenge for Most Organizations

User Experience A User Experience B User Experience C User Experience D

Network Network NetworkNetwork

PhonesWeb

Conferencing

Video

Systems

UC and Mobile

Clients

No Common

User

Experiences

Siloed

Applications

No Network

Intelligence


Cloud: If You Had Any Doubt…

25% of surveyed

companies utilize hosted services; of non-users,

47% are likely to use

hosted services within the next 12 months

Frost and Sullivan

56% of survey

respondents currently use or plan to use collaboration through a software as a service (SaaS) deployment model

Forrester

By 2016, over 50% of

all net new deployments of video infrastructure will be delivered from the cloud or as software as a service (SaaS)

Gartner


Expand beyond the desktop to mobility

Make video collaboration that is as easy

as voice

Collaborate beyond corporate boundaries

Mitigate security and compliance risks

Support integration with business

applications

Provide cost-effective deployment options

What If You Could Take a New Approach to Collaboration?


#1 #2

Technology Experience

Technology-Centric Approach to Collaboration

Cisco Confidential 13C97-732501-00 © 2014 Cisco and/or its affiliates. All rights reserved.


Cisco Confidential 14C97-732501-00 © 2014 Cisco and/or its affiliates. All rights reserved.

Technology-Centric Approach to Collaboration

UserCentric Approach to Collaboration

#1 #2

Technology Experience

#1 #2


Experience Is More Than the User Interface

Experience

Software

Hardware

Infrastructure

Network


Our Mission

Every

Room

Every

Desk

Every

Pocket

Every

App

Cloud Fabric


Fujitsu Cloud Connect Collaborate unifies your workspace

by giving users any time, anywhere access to video

conferencing and web collaboration services, hosted in the

Cloud.

Fujitsu Cloud Connect Collaborate

http://www.fujitsu.com/uk/solutions/fujitsu-cloud/solutions/communication/cloud-connect-collaborate/

http://www.fujitsu.com/uk/solutions/fujitsu-cloud/solutions/communication/cloud-connect-collaborate/



Scalablemodular architecture

Choice

Featureset based licensing

4 levels

Ben

efi

tsS

co

pe

Valu

e

Pro

po

sit

ion

Cloud

Multi customer

service

Voice

Video

IM and Presence

Integrated Messaging Web Collaboration

Flexibledeployment models

device agnostic

evergreen

utility based pricing

corporate directory

Microsoft application integration

Suitefull and comprehensive

of unified communications and

collaboration applications

Resilientdata centre and geographic

highly

• remove onsite PSTN

• limited capital investment

• consolidate infrastructure

Cost Reduction

Low riskrepeatable solutions

What?

http://www.google.co.uk/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=aMbrd2mG1IA_tM&tbnid=5lyrWY3_gUpAsM:&ved=0CAUQjRw&url=http://blog.kreykenbohm.net/windows-8-tipps/&ei=vvxKUZ-_D8bF0QWq14CIDw&bvm=bv.44158598,d.d2k&psig=AFQjCNFNCpOnwp-HwTkbqA_-b4hHIzh_Fg&ust=1363955136435045

http://www.google.co.uk/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=aMbrd2mG1IA_tM&tbnid=5lyrWY3_gUpAsM:&ved=0CAUQjRw&url=http://blog.kreykenbohm.net/windows-8-tipps/&ei=vvxKUZ-_D8bF0QWq14CIDw&bvm=bv.44158598,d.d2k&psig=AFQjCNFNCpOnwp-HwTkbqA_-b4hHIzh_Fg&ust=1363955136435045

http://www.google.co.uk/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=dyKjzVyaFKmd3M&tbnid=xV_Eyst7VXyekM:&ved=0CAUQjRw&url=http://www.lakemarketingandevents.co.uk/blog/&ei=x_tKUcvQAsa80QWax4C4Ag&bvm=bv.44158598,d.d2k&psig=AFQjCNEkRhock54KWDyTETo3YxuqpaKgoQ&ust=1363954993087620

http://www.google.co.uk/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=dyKjzVyaFKmd3M&tbnid=xV_Eyst7VXyekM:&ved=0CAUQjRw&url=http://www.lakemarketingandevents.co.uk/blog/&ei=x_tKUcvQAsa80QWax4C4Ag&bvm=bv.44158598,d.d2k&psig=AFQjCNEkRhock54KWDyTETo3YxuqpaKgoQ&ust=1363954993087620

http://www.google.co.uk/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=rvssEk-G42wvAM&tbnid=ZgDURLf7-gf-uM:&ved=0CAUQjRw&url=http://tuli-art.blogspot.com/2012/07/android-logo.html&ei=3f1KUfKSH4rN0QX6woHgCA&bvm=bv.44158598,d.d2k&psig=AFQjCNEMTPgxoJvBZyffs2orQ_TsoJT-7A&ust=1363955518086841

http://www.google.co.uk/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=rvssEk-G42wvAM&tbnid=ZgDURLf7-gf-uM:&ved=0CAUQjRw&url=http://tuli-art.blogspot.com/2012/07/android-logo.html&ei=3f1KUfKSH4rN0QX6woHgCA&bvm=bv.44158598,d.d2k&psig=AFQjCNEMTPgxoJvBZyffs2orQ_TsoJT-7A&ust=1363955518086841


Expressway™

Firewall Traversal

Internet

Remote User

B2B

No VPN Reqd

Collab Edge


PSTN Gateway

Single Number Reach

Session

Management

CiscoHCS

BYOD

Contact Center

Voice Video & TelePresence

Video BYOD B2BMobility Virtualization Contact Center

Single Sign-ON

Web Conferencing


The challenge

Infrastructure uplift to enable growth

The solution

Major infrastructure uplift across entire estate, upgrading WAN and migrating voice from local PBX’s to Fujitsu Cloud Connect Collaborate

1,080 Whitbread Hotels and Restaurants

LAN, WAN and point to point WiFi

4,200 phones

13,500 telephone numbers ported

4 Corporate sites with 900 users (including 65 Contact Centre)

+ 816 Costa sites with WAN only

The benefits

Reduced cost of operation

Improved call handling

Single view of calls across entire operation - improved customer intelligence

Improved Management Information on calls – call/answer stats

Whitbread PLC is a hotel, restaurant and coffee shop company based in the UKPremier Inn is the largest hotel brand in the UK with around 650 hotels and 50,000 roomsCosta Coffee has 2,861 stores across 30 countries and is the world's second-largest international coffee shop chainOther brands include the restaurant chains Beefeater Grill, Brewers Fayre, Table Table and Taybarns

Case Study – Whitbread PLC


The challenge

Moving its core internal and customer-facing IT systems to the cloud since 2012.

The solution

Integrate legacy PBX solution with Fujitsu Cloud Connect Collaborate

Delivering highly resilient WAN connectivity to access services

Unified Communications services to 1100 management and back office Airport staff

Fixed phones and soft phones

Cisco Jabber clients on both Windows & MAC OS X laptops, IOS & Android smartphones and tablets

Cisco WebEx and Single Sign On integration with Active Directory

Collaboration Edge provides simple to use “VPN free” access on the move

The benefits

Agile collaboration and mobility - any time, any where from any device


Highly resilient Business Critical service to meet strict Business Continuity requirements

Platform for future innovation for customer services

World’s busiest single runway airportFlights to 90 countries for around 38 million passengers a year21,000 on-airport jobs +around 20,000 jobs indirectlyCritical to the UK’s national infrastructureEmbarked on significant transformation drive spending around £1 billion since 2009to modernise & enhance the airport

Case Study – London Gatwick Airport


The challenge

Enable collaboration for a mobile workforce across multiple locations

The solution

Replaced a range of disparate services with Fujitsu Cloud Connect Collaborate

LAN and WAN upgrades

Desk phones, hot-desks, and meeting-rooms

Softphone with integration with Microsoft Lync (CUCILINK)

Single Number reach (Work anywhere)

Unity integrated into Exchange for voicemail notification (Single Business Voicemail)

WEBEX Collaboration (LDAP integrated)

The benefits


Enabled Collaboration across multiple sites and teams

Improved business continuity and service availability

Agile collaboration and mobility - any time, any where from any device

“Drinking our own champagne”

Fujitsu UK & Ireland

ICT products and services

11,000 people across 25 sites

Highly mobile workforce, engineers and service teams at customer sites

Case Study – Fujitsu UK&I


Customised for our Clients

24


Enabled by a Comprehensive Architecture

Consistent

Experience

Collaboration

Services

Network-Based

Platform

Deployment

Models

Voice and Video

IM and Presence

Content Sharing

Conferencing

Scheduling and Calendaring

Messaging and Recording

Edge

Workflow

Security NetworkData Center ManagementMedianet

On Premises Cloud+


Turn any room into a Collaboration Room

MX200 G2 MX300 G2 MX700 MX800 TX9000

SX20 SX80SX10

http://www.google.com/url?sa=i&rct=j&q=Cisco+SX20&source=images&cd=&cad=rja&docid=mYJliTdiCbDD2M&tbnid=v_mV-mhODZVO2M:&ved=0CAUQjRw&url=http://www.flickr.com/photos/cisco_pics/6494251711/&ei=PPJlUab3McGg0QWVmoCYCg&bvm=bv.45107431,d.ZG4&psig=AFQjCNFtRRHegt9bmSiU3imTv2jkoYewyg&ust=1365721948162135

http://www.google.com/url?sa=i&rct=j&q=Cisco+SX20&source=images&cd=&cad=rja&docid=mYJliTdiCbDD2M&tbnid=v_mV-mhODZVO2M:&ved=0CAUQjRw&url=http://www.flickr.com/photos/cisco_pics/6494251711/&ei=PPJlUab3McGg0QWVmoCYCg&bvm=bv.45107431,d.ZG4&psig=AFQjCNFtRRHegt9bmSiU3imTv2jkoYewyg&ust=1365721948162135


Extend Collaboration to any desktop

DX650 DX70 DX80


Best-in-class unified communications

capabilities

Presence and IM

Voice, video, voice messaging

Desktop sharing, conferencing

Collaborate from any workspace

PC, Mac, tablet, smartphone

On premises and cloud

Integration with Microsoft Office

Join in the experience from anywhereUC & Mobile client


Communications-Enabled ProcessesCisco Jabber SDK

www.jabberdeveloper.com

Easily add

collaboration

functionality

to web

applications

and business

processes

VideoVoice

Web Conferencing

Voicemail

IM/Chat Presence

http://www.jabberdeveloper.com/


Open and Interoperable

Lead and

set

industry

standards

Support

third-party

endpoints

Develop

native,

standards-

based

products


Standards-Based Interoperability

SIP H.264AVC

H.264SVC

H.265

BFCP XMPP HTML5

WebRTC

Most Widely Adopted Protocols in Their CategoriesMultivendor, Demonstrated Interoperability, Broad Industry Support

Includes Support for Legacy Protocols: QSIG, H.323, ISDN PRI, More

Voice/Video

Signaling

Video

Codecs

Desktop

Sharing

Instant

Messaging,

Presence

Web-Based

Collaboration


Collaboration Is a Journey

Define your strategy and objectives

Prioritize use cases and businesses processes

Fujitsu working with Cisco is here to partner with you

Design to support a complete strategy

Gain influence with stakeholders

Business Change Programme