business communication
TRANSCRIPT
NON VERBAL COMMUNICATION
Communication:Communication is the activity of
conveying information through the
• exchange of thoughts• Messages• Information
by speech, visuals, signals, writing, or behavior. It is themeaningful exchange of information between two ormore living creatures
Types of communications :
Verbal communication
This entails communicating with words which may be written or spoken.
Non-Verbal Communication
The process of communication through sending & receiving wordless messages.
Non-Verbal Communication
It can be done through,
Pictures Signs Gestures Facial expression Eye contact Body language Touch
Classification Of Non Verbal Communication
Kinesics Proxemics Time language Para language Sign language
Kinesics (Body language)Kinesics or body language includes :
Facial expression Eye contactGesturesBody shape or posturesAppearance
Facial expression
By this we can convey our messages or communicate so much without speaking a word.
The face is the most expressive means of body communication
Example for facial expressions are happiness, smile, fear, sad, anger.
Eye contact
Eye behaviour communicate in many ways.
It shows emotions to the receiver
They not only supply information, they receive it as well.
Gestures
Gestures are physical movements of arms, legs, hands, & head, which help one to express thoughts and emphasis one’s speech.
There are two types of gestures:
i. Positive gesturesii. Negative gestures
Positive gestures
Positive gestures includes :
Tilting the head Leaning a little towards the speaker Gently nodding the head in agreement Keeping palm open Eye to eye confrontation etc…
Negative gestures
Negative gestures includes : Folding both arms Hands in pocket Biting nails Blinking the eyes a lot Setting the hair with the hand Attending meeting with the cell phone on Drumming fingers etc….
Body Shape & Postures
It mainly describes about the appearance, shape of our bodies, posture. Both of our body shape and postures affect what
i. we think about ourselvesii. how we relate to others iii. how others relate to us oriv. How they respond to our moves
appearance include clothing, hair, jewelry cosmetics etc
Proxemics (Space language)
Proxemics is the study of how we communicate with space around us.
The space around us convey a definite meaning.
Space refers to the distance between the sender & receiver of communication
Time Language
Another mode of non-verbal communication which implies how the use of time influence the communication.
Being late for a public meeting means you are careless, uninvolved. But for high ranking officers, politician & VIP it shows they are busy
Para Language
Closer to oral communication and always accompany body language.
It is non-verbal because it comprises words.
It is defined as “ a type of non-verbal communication that includes articulation, pronunciation, rate, pitch, volume, pauses, and other vocal qualities”
Types Of Para Language
i. Voice Qualities : pitch, rhythm, speaking rate
ii. Voice characterstics : crying, yawning, coughing, clearing the throat
iii. Voice Qualifiers : over sound & over soft or pitch high to low
iv. Vocal segregates : ah, um, hm ,shh
Sign Language
Communication process done by the use of mutually understood signs & symbols.
i. Visual signs : photographs, posters, cartoons etc
i. Sound signals : alarms signals, whistlers, blowing a horn etc
Presentation By,
AHANA S DARSAN