BUSINESS CHALLENGE •

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SONATA’S TECHNOLOGY SOLUTION •

BUSINESS BENEFITS

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ABOUT SONATA SOFTWARE

Sonata Software is a global IT services firm

focused on catalyzing transformational IT

initiatives of its clients through deep domain

knowledge, technology expertise and customer

commitment. The company delivers innovative

new solutions for Travel, Retail and Consumer

Goods industries by integrating technologies

such as Omni-Channel Commerce, Mobility,

Analytics, Cloud and ERP, to drive enhanced

customer engagement, operations efficiency

and return on IT investments. A trusted long-

term service provider to Fortune 500 companies

across both the software product development

and enterprise business segments, Sonata seeks

to add differentiated value to leadership who want

to make an impact on their businesses, with IT.

e-mail us: info@sonata-software.com

Need for efficient support and guidance to accelerate the period closing process Turnaround time for issue resolution based on SLAs and proven delivery

Find a partner who can provide technical and functional assistance and help reduce the support cost

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Offshore dedicated support for more than 15 operating units across Singapore, Vietnam, Malaysia, Thailand, Indonesia, Hong Kong using financials & SCM mod-ules

Consulting, development & upgrade services provided as needed beyond the support services

More than 99% SLA adherence with 99% First Time Fix Ratio helping to reduce the time taken to complete month end activi-ties to 5 days and improve the reporting

Improved system stability with 25% reduc-tion in number of issues on a YOY basis

Consulting services to evaluate the upgrade options and get various technical, functional and upgrade related queries answered

Superior knowledge management and maintenance of reusable toolkit compo-nents to help in faster rollouts in future

Database upgrade done under support framework thus reducing the cost and improving reliability

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e-mail us: in o@sonata-soft info@sonata-softo@sonata-software.como@sonata-soft