business case softwareone ag - green.ch case... · 58 tb net storage 40gbit/s 50km . key components...
TRANSCRIPT
![Page 1: Business Case SoftwareONE AG - green.ch Case... · 58 TB net Storage 40Gbit/s 50km . Key Components Cisco UCS, Nexus and NetApp Storage Hypervisor agnostic – VMware, Hyper-V, Citrix](https://reader031.vdocuments.mx/reader031/viewer/2022022805/5ca1978488c993eb5d8c97e9/html5/thumbnails/1.jpg)
Business Case
SoftwareONE AG
Roman Lorenz Christoph Schnidrig Bojan Jancar
The Real Story behind Business Continuity
![Page 2: Business Case SoftwareONE AG - green.ch Case... · 58 TB net Storage 40Gbit/s 50km . Key Components Cisco UCS, Nexus and NetApp Storage Hypervisor agnostic – VMware, Hyper-V, Citrix](https://reader031.vdocuments.mx/reader031/viewer/2022022805/5ca1978488c993eb5d8c97e9/html5/thumbnails/2.jpg)
© 2001-2010 GlassHouse Technologies, Inc. 2
Intro
Integrator
Customer
Vendor + Cisco + VMware u.A
Datacenter Provider
![Page 3: Business Case SoftwareONE AG - green.ch Case... · 58 TB net Storage 40Gbit/s 50km . Key Components Cisco UCS, Nexus and NetApp Storage Hypervisor agnostic – VMware, Hyper-V, Citrix](https://reader031.vdocuments.mx/reader031/viewer/2022022805/5ca1978488c993eb5d8c97e9/html5/thumbnails/3.jpg)
Initial Situation
![Page 4: Business Case SoftwareONE AG - green.ch Case... · 58 TB net Storage 40Gbit/s 50km . Key Components Cisco UCS, Nexus and NetApp Storage Hypervisor agnostic – VMware, Hyper-V, Citrix](https://reader031.vdocuments.mx/reader031/viewer/2022022805/5ca1978488c993eb5d8c97e9/html5/thumbnails/4.jpg)
Company with Swiss Roots
Foundation SoftwareONE, Wisconsin, USA
Foundation Microware AG, Stans. Microsoft LAR
Fusion MicroWare / softwarepipeline.com AG
UK, China, Malaysia
1985
1992
2005
2006
Offices in Germany, Brazil, Netherland, Italy 2007
2008
2001 Singapore
2004 Launch des VAR Assist Partner Programms
India, expansion in China
Merger Softwarepipeline and SoftwareONE, Wisconsin
2009
2010 Chile, France, Argentina, Finnland. Austria Uruguay, Puerto Rico, Mexico, Spain
2011 Sweden, Japan, HongKong, Indonesia, Phillippines, Thailand, Panama, Columbia, El Salvador, Honduras, Guatemala, Nicaragua, Costa Rica, Australia
2014 Local presence in 60 + countries
![Page 5: Business Case SoftwareONE AG - green.ch Case... · 58 TB net Storage 40Gbit/s 50km . Key Components Cisco UCS, Nexus and NetApp Storage Hypervisor agnostic – VMware, Hyper-V, Citrix](https://reader031.vdocuments.mx/reader031/viewer/2022022805/5ca1978488c993eb5d8c97e9/html5/thumbnails/5.jpg)
Define Service Catalogue & SLA N
OR
MA
L O
PE
RA
TIO
N
EM
ER
GE
NC
Y
OP
ER
AT
ION
CRM
ERP
![Page 6: Business Case SoftwareONE AG - green.ch Case... · 58 TB net Storage 40Gbit/s 50km . Key Components Cisco UCS, Nexus and NetApp Storage Hypervisor agnostic – VMware, Hyper-V, Citrix](https://reader031.vdocuments.mx/reader031/viewer/2022022805/5ca1978488c993eb5d8c97e9/html5/thumbnails/6.jpg)
IT- Service / Application business criticality classification
Criticality classification Availability
MTTR*)
IT-Services and Applications
Class A – High business critical Full redundancy and backup / recovery on all system levels Separate Test & Dev system Full system and end to end monitoring Critical to keep customer SLA Has direct negative customer impact Negative financial impact
99.9%
Max. 4h (with on-call support team)
MS Exchange, Navision, Main DC connectivity, Core IT-Infra (Citrix,
Firewall, Anti-Spam, DHCP, AD/DNS)
Class B – Business critical Redundancy and backup / recovery on important system levels System monitoring for important functions
99.8%
Max. 8h (during Service Support
operating hours)
Lync, Extranet, Public Homepage, SAM Snow Customer Solution, B2B & B2C Connectivity, CRM,
Direct Access, Wireless/Radius, Antivirus
Class C – Business supporting Basic redundancy for backup / recovery Basic monitoring of availability only
98%
Max. 48h (during Service Support
operating hours)
Networkshares, Printing, BI, End User SSL VPN, Intranet Sharepoint,
eMail Archiving, Client backup, eFax, Core Enteo Infra, WSUS
Class D – non classified No redundancy or backup as standard No monitoring as standard
NA Best effort 10 business
days (during Service Support
operating hours)
Department specific self-designed solutions eg. One Tube, Virus
Office, TE TestLab, etc.
*) Mean time to recover
![Page 7: Business Case SoftwareONE AG - green.ch Case... · 58 TB net Storage 40Gbit/s 50km . Key Components Cisco UCS, Nexus and NetApp Storage Hypervisor agnostic – VMware, Hyper-V, Citrix](https://reader031.vdocuments.mx/reader031/viewer/2022022805/5ca1978488c993eb5d8c97e9/html5/thumbnails/7.jpg)
© 2001-2010 GlassHouse Technologies, Inc.
Integrator’s View
Context of Risiko Management, Business Continuity and Disaster Recovery:
7
Business / Service
Performance Level
Zeit
100%
x%
Event / Disaster
Standard Performance
T t
1
2
3
1 Risiko Minimierung
2 Business Continuity
3 Disaster Recovery
![Page 8: Business Case SoftwareONE AG - green.ch Case... · 58 TB net Storage 40Gbit/s 50km . Key Components Cisco UCS, Nexus and NetApp Storage Hypervisor agnostic – VMware, Hyper-V, Citrix](https://reader031.vdocuments.mx/reader031/viewer/2022022805/5ca1978488c993eb5d8c97e9/html5/thumbnails/8.jpg)
Solution Evolution
![Page 9: Business Case SoftwareONE AG - green.ch Case... · 58 TB net Storage 40Gbit/s 50km . Key Components Cisco UCS, Nexus and NetApp Storage Hypervisor agnostic – VMware, Hyper-V, Citrix](https://reader031.vdocuments.mx/reader031/viewer/2022022805/5ca1978488c993eb5d8c97e9/html5/thumbnails/9.jpg)
Data Center CH
Data Center US
Data Center SG
LATAM Office
DataCenter - Challenge
![Page 10: Business Case SoftwareONE AG - green.ch Case... · 58 TB net Storage 40Gbit/s 50km . Key Components Cisco UCS, Nexus and NetApp Storage Hypervisor agnostic – VMware, Hyper-V, Citrix](https://reader031.vdocuments.mx/reader031/viewer/2022022805/5ca1978488c993eb5d8c97e9/html5/thumbnails/10.jpg)
Data Center CH Data Center
US
Data Center SG
LATAM Office
DR Site CH HA DataCenter
DataCenter - Solution
![Page 11: Business Case SoftwareONE AG - green.ch Case... · 58 TB net Storage 40Gbit/s 50km . Key Components Cisco UCS, Nexus and NetApp Storage Hypervisor agnostic – VMware, Hyper-V, Citrix](https://reader031.vdocuments.mx/reader031/viewer/2022022805/5ca1978488c993eb5d8c97e9/html5/thumbnails/11.jpg)
DataCenter CH – Cloud Ready Infrastructure
20 Gbit/s
40Gbit/s
58 TB net
Storage
40Gbit/s
50km
![Page 12: Business Case SoftwareONE AG - green.ch Case... · 58 TB net Storage 40Gbit/s 50km . Key Components Cisco UCS, Nexus and NetApp Storage Hypervisor agnostic – VMware, Hyper-V, Citrix](https://reader031.vdocuments.mx/reader031/viewer/2022022805/5ca1978488c993eb5d8c97e9/html5/thumbnails/12.jpg)
Key Components
![Page 13: Business Case SoftwareONE AG - green.ch Case... · 58 TB net Storage 40Gbit/s 50km . Key Components Cisco UCS, Nexus and NetApp Storage Hypervisor agnostic – VMware, Hyper-V, Citrix](https://reader031.vdocuments.mx/reader031/viewer/2022022805/5ca1978488c993eb5d8c97e9/html5/thumbnails/13.jpg)
Cisco UCS, Nexus and NetApp
Storage
Hypervisor agnostic
– VMware, Hyper-V, Citrix
Many validated workloads
– Microsoft Private Cloud & Apps
– VDI, SAP, RedHat, etc.
Joint Support
Apps NetApp
Storage Plug-ins
Cisco UCS Manager
Flexpod: Validated Designs
Extensible Management with Open API’s
Hypervisor Hypervisor Hypervisor Hypervisor
13
![Page 14: Business Case SoftwareONE AG - green.ch Case... · 58 TB net Storage 40Gbit/s 50km . Key Components Cisco UCS, Nexus and NetApp Storage Hypervisor agnostic – VMware, Hyper-V, Citrix](https://reader031.vdocuments.mx/reader031/viewer/2022022805/5ca1978488c993eb5d8c97e9/html5/thumbnails/14.jpg)
Better Efficiencies with FlexPod
Help IT Accelerate the Business
14
> 50% Faster
Many Weeks or Months
Service Request
Design and
Size
DC
Planning Procure
Detailed
Design Deploy Test
Service Available
Traditional
With FlexPod Reference BoM
Validated design
Precise deployment
Standard test plan
DC
Planning Procure Deploy Test
Preprovisioned FlexPod Rapid deployment of applications
Shared pools meet most requirements
Service Available
DC
Planning Procure Deploy Test
Service Available
Benefits Agile service delivery
Higher productivity
Faster deployment
Higher quality
Simpler planning
![Page 15: Business Case SoftwareONE AG - green.ch Case... · 58 TB net Storage 40Gbit/s 50km . Key Components Cisco UCS, Nexus and NetApp Storage Hypervisor agnostic – VMware, Hyper-V, Citrix](https://reader031.vdocuments.mx/reader031/viewer/2022022805/5ca1978488c993eb5d8c97e9/html5/thumbnails/15.jpg)
Datacenter
A
Datacenter
B
Business Continuity with MetroCluster
≤ 160km
DWDM DWDM
15
Sync Mirror
![Page 16: Business Case SoftwareONE AG - green.ch Case... · 58 TB net Storage 40Gbit/s 50km . Key Components Cisco UCS, Nexus and NetApp Storage Hypervisor agnostic – VMware, Hyper-V, Citrix](https://reader031.vdocuments.mx/reader031/viewer/2022022805/5ca1978488c993eb5d8c97e9/html5/thumbnails/16.jpg)
Backup/DR as a Service
16
SnapMirror
SnapVault OSSV
Customers
Datacenter
Provider
Datacenter
e.g.
![Page 17: Business Case SoftwareONE AG - green.ch Case... · 58 TB net Storage 40Gbit/s 50km . Key Components Cisco UCS, Nexus and NetApp Storage Hypervisor agnostic – VMware, Hyper-V, Citrix](https://reader031.vdocuments.mx/reader031/viewer/2022022805/5ca1978488c993eb5d8c97e9/html5/thumbnails/17.jpg)
© 2001-2010 GlassHouse Technologies, Inc.
Solution Architecture
17
![Page 18: Business Case SoftwareONE AG - green.ch Case... · 58 TB net Storage 40Gbit/s 50km . Key Components Cisco UCS, Nexus and NetApp Storage Hypervisor agnostic – VMware, Hyper-V, Citrix](https://reader031.vdocuments.mx/reader031/viewer/2022022805/5ca1978488c993eb5d8c97e9/html5/thumbnails/18.jpg)
© 2001-2010 GlassHouse Technologies, Inc.
Lessons Learned (1)
• DR-Plan DR-Tests Operations Runbook
18
• Recovery from Disaster: DTO !?
Backup Window
DTO
Crash
Infrastructure Restore
DTO
Data Restore
Ch
eck D
ata
Cle
aran
ce f
or U
ser
t
RPO (Recover Point Objective) RTO (Recover Time Objective)
DTO (Decision Time Objective)
- Processes - Boards / Groups - Information Flow - Crisis Handling - Decisions - Preparation with Use Cases
![Page 19: Business Case SoftwareONE AG - green.ch Case... · 58 TB net Storage 40Gbit/s 50km . Key Components Cisco UCS, Nexus and NetApp Storage Hypervisor agnostic – VMware, Hyper-V, Citrix](https://reader031.vdocuments.mx/reader031/viewer/2022022805/5ca1978488c993eb5d8c97e9/html5/thumbnails/19.jpg)
Lessons Learned (2)
Risk Analysis and Business Needs do not conflict with a
technical solution
Focus on Standards (FlexPod), do not re-invent the wheel
Stick to the plan - no rotten compromises
Do not focus on capex / tco is important in a growing
company. Vendors offer flexible financing options.
Global support & SLA is very important (Flexpod)
![Page 20: Business Case SoftwareONE AG - green.ch Case... · 58 TB net Storage 40Gbit/s 50km . Key Components Cisco UCS, Nexus and NetApp Storage Hypervisor agnostic – VMware, Hyper-V, Citrix](https://reader031.vdocuments.mx/reader031/viewer/2022022805/5ca1978488c993eb5d8c97e9/html5/thumbnails/20.jpg)
Outlook / Top-Of-Mind
SoftwareONE’s private cloud offering for the business
Ready for future technologies like Windows Server
2012, In Memory Computing, Big Data
Ready for BYOD strategies with VDI
![Page 21: Business Case SoftwareONE AG - green.ch Case... · 58 TB net Storage 40Gbit/s 50km . Key Components Cisco UCS, Nexus and NetApp Storage Hypervisor agnostic – VMware, Hyper-V, Citrix](https://reader031.vdocuments.mx/reader031/viewer/2022022805/5ca1978488c993eb5d8c97e9/html5/thumbnails/21.jpg)
Herzlichen Dank
Roman Lorenz Christoph Schnidrig Bojan Jancar