business analytics for the airline mro industry: an analytics master class

Business Analytics for the Airline

MRO Industry

An Analytics Master class

Corporate Marketing – Hexaware Technologies

2 © Hexaware Technologies. All rights reserved.

Introductions

• Company

• Travel & Transportation Industry Vertical

• Key Individuals

• Presenter: Ms. Sheba K Fernando • Sheba, is a Principal Consultant in Business Intelligence & Analytics Practice at Hexaware. Has over 13

years of experience and has been defining and delivering services in Business Intelligence and Data

Warehousing that includes BI, ETL, Data Quality, Master Data and OLAP. Sheba has conducted several

workshops and assessments for global customers across various industries including Airlines in building

Analytical solutions to address specific business challenges and in defining data management framework

for integrated information delivery

• Subject Matter Expert: Mr. Sunil Joshi • Sunil, has 15+ years of IT experience, of which last 10 years has been in Aircraft Engineering

Maintenance (MRO) application software. As part of his services to airlines M&E application, he has

been providing business & technical solutions on various MRO modules from Material Management

(Material Request, Purchasing, Inventory movements), Shop Floor, Maintenance Packages in M&E,

Technical Records, and Line Maintenance. He has been involved in designing and Implementing the

solutions, his core area of specialization is Material Management, Shop Floor and Maintenance Package

in M&E



Hexaware’s Services Portfolio

INDUSTRY

SERVICES

Application Services

Product Engineering / Re-Engineering

Independent Testing

Business Intelligence & Analytics

Enterprise Solutions (MS,Oracle,Sap)

BPO

Infrastructure services

End to End Service Provider : Consulting , Design , Built , Test , Execute , Operate


Facts & Figures

• Focused Practice with significant revenue stream – 25% Y-O-Y growth

• 20% + revenue contribution to Hexaware I 45 + Clients I 1000+ Technical &

Functional Consultants with experience

Gartner quote

“Leading IT service provider in Passenger Services segment”

Key Differentiators

• Domain expertise : Covering Material Management,

Maintenance Engineering, Line-Maintenance,

Aircraft Configuration, PSS, GDS etc.

• Technology : ERP, Legacy (TPF, USAS) to New Gen

(J2EE, .NET)

• Proven ability in large re-engineering & Product development

• Advanced Solutions Group : Dedicated group focusing

on developing accelerators, frameworks

tools for specialized services

• Strategically Industry Aligned

Travel & Transportation @ Hexaware

Industry Experts

• Hands-on experience in Travel &

Transportation domain

Technologists

• Experience across diversified

Technologies

Knowledge Managers

• Maintain repository of best practices,

white papers and other documents

Business Analysts / Testing

• Years of involvement in domain centric

projects

Identify Niche Market Study Market Watch

& Gap Analysis

Conceptualize Design &

Build Product / Service

Market Analysis Realization Launch


Business Intelligence & Analytics Practice

Satisfied Customers

(Gartner quotes Hexaware as

leading BI Vendor)

90+

Actionable Intelligence Enabled.

BI&A Innovation

Solution Accelerators to enable rapid, cost-

effective and high quality BI Solution

Establish

• Strategic BI Roadmap Definition

• Enterprise Data Warehouse Governance

• BI Platform Evaluation

• Business Case - Benefits Insight

• Analytics Implementation

• Product Upgrades

• Dashboard Deployment

• Data Integration Extensions

• Data Quality & MDM Governance

• BI CoE Setup - Factory model

• Platform Consolidation

• Product Migration

• Metadata Management

• BI 3.0 - Mobility - Social - Cloud

Enhance

Transform

Our Core Expertise

IP Accelerators

Now what is

MRO Analytics

Presenter: Sheba K Fernando


What Happened ???

From Hindsight … to Foresight and Insight


Poll Question - 1

Do you currently have a Business Intelligence reporting application ?

Yes

No, but will be initiating a Business Intelligence project in 2012

No, not decided to start yet

Others (please type in)

http://imageshack.us/?x=my6&myref=http://skyscrapercity.com/showthread.php?t=244650&page=2


Trends Across MRO Industry




MRO Industry Outlook from MRO Experts

Challenges

• Oil prices, airline cost pressures

• OEM MRO growth

• Less maintenance intensive airframes

• Delay in New Generation wide body aircrafts

• Capital requirements to develop new product lines

• Global labor shortage

Growth Strategies

• Labor

• Value Creation

• Mergers and Acquisitions

• Diversification

Source: Oliver Wyman and TEAMSAI Consulting Services


Answers for Business

Maintenance

How do I plan my future events ?

What is the average turn around

time?

Do I have labour with right skills?

Inventory

How are the order fill rates ?

What are my surplus holdings ?

What is shelf life of the tools and

components?

Procurement

What is my spend rate and

procurement lead time?

Who are the key suppliers of

Alternate parts (PMA)?

What is the discount and average

credit days from suppliers?


Hexaware MRO Analytics Pack




MRO Analytics – System Overview


MRO Analytics - Architecture

Business Question Bank Repository –What to analyze?

Metrics Repository – What to manage?

Report Templates – What and how to visualize?

Data model – What to store for analysis?

Analytic

Data

Structure

Analytical Reports

Ad-hoc Analysis

Business

Layer

MRO

Application

Point Soln-

Legacy

Applications

Universal

Data

Structure Data Extraction

and Mapping Transformation

and Integration

Canned Reports

ERP

Application


Why MRO Analytics ?

Possible Analysis

Material requests & fill rates

Redistributing surplus stock

Optimize Reorder levels

Stock allocation between sites

Benefits

Improved efficiency in locating spares

Inventory rationalization

Reduced inventory holding costs

Reduce stock out risk

Inventory Possible Analysis

Spend for planned future events

Failure trends and opportunities

Actual Metrics Vs Standards

Maintenance vs Inventory vs procurements

Benefits

Optimized operation time usage

Avoid potential failures

Improved service performance & TAT

Better planning cycles

Maintenance Possible Analysis

Spend by - region, supplier, commodity

Supplier score card

Time to supply and cost

Compliance

Benefits

Better lead times & discounts

Reduced supplier delivery errors

Reduced capital investment

Right Supplier for right part

Procurement


MRO Analytics Demo




Poll Question - 2

Which of the following MRO function do you need a better insight in

terms of reporting and analysis ? Select 3 most important items

Maintenance and Services - Cost & Revenue

Parts inventory location and shelf life

Procurement planning and forecasting

Sector & Defects Analysis on Line Maintenance

Others ( please type the function name)



Analytics Implementation Approach



Analytics Implementation: Packaged

Training &

Roll-out

Define Matrix &

Dashboards

DW Design

Back-end ETL

mapping

Training &

Roll-out

Extend

Dashbaords

Customize Model

Customize Pre-

built ETL

Build from scratch BI Packaged Solution

Fastest Deployment

Lower TCO

Assured business value

Quarters or Years Weeks or Months

Source: Oracle


BI Road Map for MRO Analytics


Analytics Next steps

• Create business case and gain executive sponsorship

• Stakeholders involvement

• Decide on the right analytics solution

• Involve users

• Profile and understand data of underlying MRO and

transactional systems

• Start small , deliver in iterations

• Training and user road shows


Poll Question - 3

What are the MRO products / applications used in your organization ?

Typical MRO products (please type in the product name)

ERP product (please type in the product name)

Home grown application



Questions Please

Your Contact :

Vaibhav Sharma – Global Marketing

E-mail: [email protected]

Telephone: +1-609 409 6950 | Ext: 3

India Number: +91-9004140183


mailto:[email protected]


www.hexaware.com

© 2012 Hexaware Technologies Limited. All rights reserved. For internal circulation only. Neither this publication nor any

part of it may be reproduced, stored in a retrieval system or transmitted in any form or in any means, electronic,

mechanical, photocopying, recording or otherwise, without prior permission of Hexaware Technologies Limited.

Published by Corporate Marketing & Communications

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