burberry e-business presentation
TRANSCRIPT
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E-BUSINESS PRESENTATION�
SARAH BELLAL – NEVA KUMER - WILLIAM ROBERTSON�
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I. OVERVIEW OF THE BRAND �II. BUSINESS ACTIVITIES - SUPPLIERS AND DISTRIBUTION�III. SELLING ON THE WEB�
SUMMARY
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OVERVIEW OF THE BRAND v The brand was founded in 1856 by Thomas Burberry v Operates 3 brands: Burberry Prorsum, Burberry London
and Burberry Brit
v 71% of the revenue comes from retail
v The biggest market is Asia Pacific (39%)
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OVERVIEW OF THE BRAND v The biggest product category is accessories (39%)
v Fastest growing product category is the men category (24%, there was an increase of 14% the last year)
v In April 2013 the brand launched a new product category: the beauty category
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PART 1: SELLING ON THE WEB
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WEB CATALOG
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WEB CATALOG
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PART 2: MARKETING
SUMMARY: �a. Brief presentation of the website b. Brand’s digital assets c. The strength of their digital strategy
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a. BURBERRY.COM The website, Burberry.com exist for computer, tablet, or phone (it is a responsive website). The list of the countries (for the delivery) is quite big:
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easy access at the end of the page
sale category directly on the navigation part
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Color: Neutral, unisex, dark, luxury. The graphic chart is gray, the color of the products are most likely dark as well
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b. DIGITAL ASSETS OF THE BRAND
16 millions like Is the most followed
luxury brand
2 millions followers Pioneer of live-tweeted
show
900k followers Pioneer in Instavideo
2 millions views Now, does live
streaming of fashion shows
55k followers Mix of products idea,
celebrities, music videos and pictures of London
(brand image)
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KEY BRAND INVESTMENT IN DIGITAL
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KEY BRAND INVESTMENT IN DIGITAL
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c. THE STRENGTH OF THEIR DIGITAL STRATEGY
• In China, Burberry tested instant orders via text message on WeChat.
• The goal is to bring the customers closer to the brand.
• On digital channels, Burberry’s other goal is to be consistent.
• Shoppers can now buy online and pick up in-store, have a sales associate order for them from Burberry.com while in-store, and access a unified shopping cart on mobile and desktop.
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c. THE STRENGTH OF THEIR DIGITAL STRATEGY
• Synchronizing channels has made it easier for Burberry to expand into new markets, like Japan and Korea, and enable shopping through social platforms.
• Burberry also ran Twitter’s buy button in conjunction with a 2014 fashion show shortly after Twitter introduced the feature, making mobile purchases instant.
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c. THE STRENGTH OF THEIR DIGITAL STRATEGY
Burberry’s digital strategy, which the brand
plans to continue to evolve into 2016, has so far
not only put it at the top of the fashion luxury
category but among top players across industries.
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UNIQUE DIGITAL CONTENT�
Such as the Art of Trench, Burberry’s social network
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UNIQUE DIGITAL CONTENT� Burberry launched was the excellent ‘Art of the
Trench’ microsite. The microsite was essentially an independent social
networking website that allowed Burberry lovers to take pictures out on the street of the iconic trench coat and share them.
Users can drag around their mouse around the page and see hundreds of different people wearing the coat, whilst listening to a soundtrack of up and coming artists.
There’s also an option to filter the style of trench by colour, style and gender.
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DIGITAL & REALITY �AND VICE VERSA �
If the website of Burberry is a online store, the
company had the amazing idea of making the store
a ‘website’.
How ?
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DIGITAL & REALITY �AND VICE VERSA �
One step inside and you’re confronted with a wall of screens.
Music blasts over the speakers, making everything pulse to the dance beats.
You stop for a moment to take it all in — the grand, palatial space. But no, you’re not in a posh nightclub. The racks of clothes give it away: you’ve wandered into a 21st century boutique, complete with a heavy dose of technology to get you to spend more.
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DIGITAL & REALITY �AND VICE VERSA �
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DIGITAL & REALITY �AND VICE VERSA �
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DIGITAL & REALITY �AND VICE VERSA �
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PART 3: BUSINESS-BUSINESS ACTIVITY
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SUPPLIERS�
• Direct material purchasing – replenishment purchasing
• Most of them in Italy and France • Ethical Trading Program
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DISTRIBUTION�
• No central warehouse • Online based shipment tracking
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PART 4: SOCIAL MEDAL AND MOBILE TECHNOLOGY
How Burberry uses social media in online business activities
SUMMARY:
a. Introcuction
b. The Megaphone
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a. INTRODUCTION
More than just having a store that doesn’t have any physical existence (therefore
targetting more people at the same time),
Burberry has also a strong communication
strategy.
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a. MEGAPHONE
Burberry uses several platform, such as:
• The Art of Trench (the social network created by the brand)
• Facebook (no need to explain what it is)
• Youtube
• and others...
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THE ART OF TRENCH
The brand created a social network to allow its customers to share their trends and styles with the company’s product.
It also shows and link to their new collection.
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With more than 17 millions « likes » on their page, making it the number 48 in the largest corporation fanpage category, the strategy is to share events and the newest products.
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Share essentially about the same as Facebook:
events and collection.
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YOUTUBE
The last videos of the campaigns.
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THEY ALSO ARE ON:
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TUMBLR
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GOOGLE+
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E-BUSINESS PRESENTATION�
SARAH BELLAL – NEVA KUMER - WILLIAM ROBERTSON�
THANK YOU FOR YOUR ATTENTION �