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© 2014 BA Convention
Bulletproof Requirements for
Offshore Projects
Ashu Potnis
Content & images are Copyright TechnoSolutions Corp. © 2008-2014
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© 2014 BA Convention 2
Why Bulletproof Requirements are Imperative for Project Success
A Quick Look at the Fundamentals
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PROJECT
Requirements / Needs
Resources Time
Fundamental Factors of Project Management
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Requirements - Foundation of Systems
Requirements are the very foundation of products, systems & applications
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Cost of fixing Requirements Errors
Source: Boehm, Barry W., Software Engineering Economics : Study of 63 projects
from IBM, TRW, GTE etc.
Relative Cost for fixing Requirements Errors and
Omissions at different stages of the Project Lifecycle
200x
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Discovery of Defects in the Project Lifecycle
Project Lifecycle
Rate
of
Dis
co
ve
ry o
f D
efe
cts
Requirements Design &
Build Release to Test
Release to Field
Common
Ideal
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Requirements Analysis
Faithfully “communicate” user needs to all stakeholders
Needs
Business Analyst User
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Who are these stakeholders?
Requirements
Business Users
Project Managers
Product Managers
Developers System
Architects
Quality Assurance
Peer Business Analysts
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© 2014 BA Convention 10
Examining the unique requirements challenges in offshore projects
Peculiar Requirements Challenges
in Offshore Projects
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Time Zone Difference
Problem? You can’t just ask questions or clarifications as and when you come across them
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Language and Accent
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Cultural Differences
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Resource Mobility
• Employee Churn • Mobility of Resources
among Projects
Business Analyst Project Manager
Old Business Analyst
New Business Analyst
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Challenges are compounded in Offshore Projects
Different Time Zones
Language and Accent
Cultural Differences
Resource Mobility / Non-Permanence
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© 2014 BA Convention 16
Let’s Address the Problem
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Typical Requirements Document
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© 2014 BA Convention 18
Organizing Requirements to be easily understood
1. Structure Requirements for easy
consumption by all Stakeholders
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Methods of Expressing Requirements
Requirements
Models &
Visual Requirements
Textual Requirements
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Requirements
Documents can become
very large and difficult to
understand!
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Requirements should be like an Onion!
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…you peel it to get into the details!
Context Diagram
Use Case Diagram / Business Process Diagrams
Use Case Scenario
Use Story
Business Rules
Non-Functional Requirements
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Structure Requirements in Layers
Context Diagram(s)
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Context Diagrams
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Structure Requirements in Layers
Context Diagram(s)
Business Process / Use
Case Diagrams
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Business Process Diagrams
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Use Case Diagrams
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Requirements in Layers
Context Diagram(s)
Business Process / Use
Case Diagrams
Use Cases / User Stories
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Use Case Scenarios
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Activity Diagram for Scenario
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User Story
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Requirements in Layers
Context Diagram(s)
Business Process / Use
Case Diagrams
Use Cases / User Stories
Functional / Non-
Functional / Business
Rules
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Detailed Textual Requirements
Textual Requirements
Functional Non-
Functional Business
Rules
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Now that we have structured
requirements for easy consumption…
…how do we ensure that the Requirements truly
reflect user expectations?
I didn’t ask for that!
Communication Gap results in costly rework!
Application Delivered
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© 2014 BA Convention 35
Are we Building the Right Thing?
2. Requirements Validation
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Goal of Requirements Process
The main goal of the Requirements process is to establish a common understanding of the problem and its proposed solution among all
stakeholders
Requirements
Business Users
Business Analysts
Project Managers
Product Managers
Developers
System Architects
Quality Assurance
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Requirements Visualization
From this…
…to this
Promote a common understanding of the
needs and the proposed solution
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Screen Mockups
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Conduct Application Walkthrough / Simulation
Visual Prototypes close the
communication gap
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Visual Requirements Promote Understanding
Be more Visual (Diagrams)
“Show – not tell” (Application Prototypes)
Engage Users in reviews early in Project
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Important Sections of the Requirements Document
3.Factors that Impact the Project
Outcome but are Often Ignored
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Assumptions
Assumptions are factors that are
believed to be true. Assumptions
may affect all aspects of the project
and pose a certain degree of risk if
they do not prove to be true.
Document assumptions to ensure that the “unsaid” things are formally documented.
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Business Rules
Extract Business Rules and
maintain and independent catalog
of Business Rules.
Business Rules are very important for QA and are generally used across the system
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Out-of-Scope
• Everyone documents what should
be done
• Equally important to identify
Requirements that are out of
scope. i.e. What won’t be done
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Prioritize Requirements - MoSCoW
• Must be delivered
• Should be delivered
• Could be delivered
• Won’t be delivered
We always fall short of time, having prioritization helps put important things ahead of others.
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Often Ignored Factors
Assumptions
Business Rules
Out-of-Scope
Requirements Prioritization
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Summary
1. Structure Requirements for easy consumption by all Stakeholders
2. Validate Requirements
3.ConsiderOften Ignored Factors
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Question & Answer Session
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