building your business: relationship and other "soft skills" mozcon 2013
Post on 17-Oct-2014
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DESCRIPTION
Ever dealt with a difficult client or a boss who just didn't understand? Brittan teaches you essential relationship building skills and tips and tricks for making your business interactions smooth and easy. Whether you're always putting out fires or pitching new ideas, you won't want to miss this.TRANSCRIPT
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#MozCon
BRITTAN BRIGHT
Building Your Business: Relationship and Other Critical "Soft"
Skills
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Iacquire.com @iacquire
@
@BrittanBright
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Iacquire.com @iacquire
DIRECTOR OF CLIENT STRATEGY
@brittanbright
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Iacquire.com @iacquire
@brittanbright success The goal is
@brittanbright
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@brittanbright challenging Success is often
@brittanbright
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Iacquire.com @iacquire
Seemingly unrelated experiences taught me a
about the largest aspect of my job…
Chit chat
N’
bull S#!t
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…
@brittanbright Communicate The key is to learn how to
@brittanbright
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PEOPLE... are unavoidable
@brittanbright
because
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People everywhere ARE
They determine whether Your work succeeds or fails
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sd
There are
Many Hardcore
required Tools For success In business
@brittanbright
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Iacquire.com @iacquire House... Hardcore tools can build a
@brittanbright
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about the largest aspect of my job…
HOME But it takes a softer touch to make a
@brittanbright
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Iacquire.com @iacquire
@brittanbright Framework A more personal set of skills to transform
@brittanbright
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Iacquire.com @iacquire
about the largest aspect of my job…
@brittanbright welcoming Into someplace warm and
@brittanbright
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Iacquire.com @iacquire
COMMUNICATION SKILLS EMPATHY EMOTIONAL AND SOCIAL INTELLIGENCE SELF-AWARENESS CONFIDENCE
@brittanbright
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One of the most important skills to have in business is the ability to translate complex concepts into plain English.
-Myra Drucker
@brittanbright
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To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.
-Tony Robbins
@brittanbright
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Scenario 1: Delivering bad news
Scenario 3: Dealing with bullies
Scenario 2: Asking for money
Scenario 4: Overcoming internal obstacles
Dealing with bullies Overcoming internal obstacles
Delivering Bad news Asking for money
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Iacquire.com @iacquire
Scenario 1: Delivering bad news
Scenario 3: Dealing with bullies
Scenario 2: Asking for money
Scenario 4: Overcoming internal obstacles
Colleagues vendors
Client Your boss
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Iacquire.com @iacquire
@brittanbright
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Don’t limit yourself. Many people limit themselves to what they think they can do. You can go as far as your mind lets you. What you believe, remember, you can achieve.
-Mary kay ash, Founder of mary kay cosmetics
@brittanbright
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Technique 1:
Empathy. Using visualization techniques can help inspire
@brittanbright
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Iacquire.com @iacquire @brittanbright
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Iacquire.com @iacquire @brittanbright
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Iacquire.com @iacquire @brittanbright
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Iacquire.com @iacquire @brittanbright
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The most important thing in communication is hearing what isn't said.
-Peter Drucker
@brittanbright
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Iacquire.com @iacquire COMMUNICATION. Experiment with different forms of
@brittanbright
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Electric communication will never be a substitute for the face of someone who with their soul encourages another person to be brave and true.
-charles dickens
@brittanbright
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Intelligence comes in many colors, not just your favorite.
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The single biggest problem in communication is the illusion that it has taken place. -George Bernard Shaw
@brittanbright
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Iacquire.com @iacquire Know thyself @brittanbright
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The greatest thing you fear most has no power. Your fear of it is what has power. Facing the truth really will set you free.
-Oprah
The greatest thing you fear most has no power. Your fear of it is what has power. Facing the truth really will set you free.
-Oprah @brittanbright
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Iacquire.com @iacquire Confidence. Preparation increases
@brittanbright
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I have never worked a day in my life without selling. If I believe in something, I sell it, and I sell it hard.
-Estee Lauder
I have never worked a day in my life without selling. If I believe in something, I sell it, and I sell it hard.
-Estee Lauder
@brittanbright
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about the largest aspect of my job…
@brittanbright Hold the keys you
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Iacquire.com @iacquire
COMMUNICATION SKILLS EMPATHY EMOTIONAL AND SOCIAL INTELLIGENCE SELF-AWARENESS CONFIDENCE
@brittanbright
![Page 41: Building Your Business: Relationship and Other "Soft Skills" Mozcon 2013](https://reader033.vdocuments.mx/reader033/viewer/2022051512/544151dcafaf9f36248b46a7/html5/thumbnails/41.jpg)
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@brittanbright
touch
Success in business Effective collaboration is critical for
@brittanbright
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Mike King
Jordan Garner
Devin Asaro Jenn Sager
iAcquire Peter Menchaca @iAcquire
@jennsager @copydev
@petermenchaca @jordanroseg
@ipullrank
Shout outs!
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ThankYou Q&A
@brittanbright
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#MozCon