building trust in the age of trust-busters
DESCRIPTION
Building Trust in the Age of Trust-Busters. Prepared by: Elise M. Farnham CPCU, ARM, AIM, CPIW President, Illumine Consulting www.elisefarnham.com 770-367-3148 [email protected]. Advantages Demonstration of shared moral values Leads to authenticity - PowerPoint PPT PresentationTRANSCRIPT
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Building Trust in the Age of Trust-Busters
Prepared by:Elise M. FarnhamCPCU, ARM, AIM, CPIWPresident, Illumine [email protected]
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Why is trust important?
Advantages Demonstration of
shared moral values Leads to authenticity An important part of
our “character”
Barriers Fears Moral values not shared
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Studies prove it!
Institute for Global Ethics In 1996: Honesty
Compassion
Fairness
Responsibility
Respect
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How do you know you can trust someone?
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Review the “New Agent” Case Study. What went through Jim’s mind?
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How can Jim remain true to the five traits? Honesty
Compassion
Fairness
Responsibility
Respect
To whom must Jim display each trait, and, how?
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Building Trust Be positive -- and SMILE Be complimentary
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Building Trust (con’t)
Take genuine interest Find commonality Listen carefully Speak the language Be slow to disagree Choose your battles
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Building Trust (con’t)
Always do what you say you will do Implement someone else’s suggestions Try humor Make yourself useful Develop intuition and awareness Adjust your strategies
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Wrap-up
Thank you for coming!
And remember:
“People don’t care how much you know until they know how much you care.”