building the foundation - carleton university...building the foundation carleton’s information...
TRANSCRIPT
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Building the FoundationCarleton’s Information Technology strategy
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Background
Last year, there was an alignment: § Mandate Working Group report
was issued
§ Work had begun on Carleton’s strategic integrated plan
§ As we approached our 75th anniversary in 2017, a growing recognition of Institutional maturity
The time was right for…
Angelina Jolie, Chris Barrie, Lara Croft: Tomb Raider (2001)
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Background
…the development of our first university-wide IT Strategy
Pinky and the Brain, Steven Spielberg
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Development of Strategy
| Steering committee: Library, Teaching & Learning Services, Faculty, Research, Finance & Administration
| Consultant selected: Gartner. Reviewed Carleton’s Strategic, Academic and Research Plans, research into IT in HigherEd, best practices
| Interviews conducted: 70 stakeholders and groups
Sidney Harris, New Yorker
I think our strategy needs to be a bit more explicit here in step 2.
Sidney Harris New Yorker
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A COMMON MISSION § Increase alignment & effectiveness of IT Services
for teaching & learning, research, and administration.
A COMMON VISION
We have an opportunity to strengthen our ability to identify, prioritize, & deliver IT services, by:
§ Shifting our perspective from “here is what IT can provide” to “here are the University’s IT requirements”
§ Enhancing trust among all stakeholders
Emergent themes amongstIT Service Providers
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“I don’t understand how IT decisions
are made @ Carleton”
Emergent themes amongstIT Service Stakeholders
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“I don’t understand how IT decisions
are made @ Carleton”Enhance
Governance
Emergent themes amongstIT Service Stakeholders
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“I don’t understand how IT decisions
are made @ Carleton”Enhance
Governance“I don’t know
what IT services are available or
how to get them.”
Emergent themes amongstIT Service Stakeholders
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“I don’t understand how IT decisions
are made @ Carleton”Enhance
Governance“I don’t know
what IT services are available or
how to get them.”
Emergent themes amongstIT Service Stakeholders
Simplify Service Access
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“I don’t understand how IT decisions
are made @ Carleton”Enhance
Governance“I don’t know
what IT services are available or
how to get them.”
Emergent themes amongstIT Service Stakeholders
Simplify Service Access
“How is our IT spend advancing the University’s
goals?”
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“I don’t understand how IT decisions
are made @ Carleton”Enhance
Governance“I don’t know
what IT services are available or
how to get them.”
Simplify Service Access
Emergent themes amongstIT Service Stakeholders
“How is our IT spend advancing the University’s
goals?”
Understandour IT Spend
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Enhance Governance
Simplify Service Access
Understandour IT Spend
ITStrategy
Emergent IT Strategy
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Enhance Governance
Simplify Service Access
Understandour
IT Spend
ITStrategy
§ Formalizing our Federated IT Model with its diversity of IT providers
§ Establishing a university-wide perspective on IT
§ Focusing on three areas: - Enhanced IT Governance - Simplified Service Access - Understanding our IT spend
We will increase alignment and effectiveness of IT services for Teaching & Learning, Research, and Professional Services, by:
Our IT Strategy
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Implementation Overview
Year 1 Year 2 Year 3
SimplifyService Access
Understand our IT spend
Enhance Governance
CORE REFINEMENT SUSTAINABILITY
• MULTI-YEAR ROLL-OUT
• ADVANCE EACH THEME
- YR 1: CORE INITIATIVES
- YR 2: REFINE
- YR 3: SUSTAIN
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Implementation Details
Year 1 Year 2 Year 3
SimplifyService Access
Understand our IT spend
Enhance Governance
CORE REFINEMENT SUSTAINABILITY
Campus-wide IT Service Catalog
Administrative, Research, Academic
Computing Committees
Establish Budget Framework
Evolve relationship to
ISSC
Determine ongoing
resources
Investigate synergies
ongoing
Link IT expenditures
Benchmarking options
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Enhance Governance
Simplify Service Access
Understandour
IT Spend
ITStrategy
§ Engagement with consultants selected by ITSP steering committee
| An as-is, cataloguing and taxonomy initiative
| Need your help to work through - what to include, exclude* - how to present & maintain
| Deliverable: a university-wide IT Services website
Next Steps from perspective of IT Service Providers
*Teaching of IT subjects and conducting research in IT subjects are not IT Services.
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Next Steps from perspective of Computing Committees
Conceptual IT Governance FrameworkDemand-sideSupply-side
§ Formation of Administrative Computing Committee
§ Refine relationshipof CCs with ISSC
§ Communication betweencomputingcommittees
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Summary
Enhance Governance
Simplify Service Access
Understandour
IT Spend
ITStrategy
§ Formalizing our Federated IT Model with its diversity of IT providers
§ Establishing a university-wide perspective on IT
§ Focusing on three areas: - Enhanced IT Governance - Simplified Service Access - Understanding our IT spend
We will increase alignment and effectiveness of IT services for Teaching & Learning, Research, and Professional Services, by:
This initiative is an important milestone for IT at Carleton.