Automating ATM ManagementAmbareesh Kulkarni

What are we trying to achieve?

Topics Migration of ATMs from Windows XP to Windows 7/8/10

How to automate, accelerate and reduce software distribution risks on ATMs

Maximize reliability and performance of ATMs

Considerably reduce software & operating system deployment timelines and cost

Case study : Regional US Bank

Project significantly delayed with no clear plan or solution to complete the migration

Significant time and money already spent on manual migration approaches, with nothing to show for

Corporate banking has already migrated to Windows 7

CIO asks team to come up with a plan to migrate all ATMs remotely (Zero Touch!)

OS migration

Expense of extended support for Windows XP

Minimizing ATM down-time

Managing the deployment plan and migration process

Day-after support

An inconsistent customer experience

Handling failures & exceptions gracefully during deployment

Typical ATM OS migration challenges

Business Drivers

Having these enhanced ATMs gives our customers the sense they can truly bank 24/7

ATMs are the new branch offices! Can significantly reduce # of branch offices by driving customers to ATMs

Video tellers mean shorter lines

Risk losing market share due to poor customer experience

Unable to include ATMs in unified marketing campaigns

User Experience on an ATM that has Windows XP

User Experience on an ATM that has Windows 7

Modern Intuitive Interface

Value Added Services

Unified Marketing Campaign

Customer Satisfaction and Retention

Zero Touch deployment methodology reduces the time and expense of XP to Windows 7 migration

This ensures no interruption to ATM business traffic

This solution lives beyond the upgrade to deliver ongoing value

With Windows 7, banks are able to leverage innovations in new ATM hardware and Touch Screens

The ability to rebuild or deploy fixes remotely will significantly reduce downtime and increase customer satisfaction

Who is 1E?

1E’s mission is to reduce the costs of running IT for our customers and put businesses back in control

Directly involved in over ½ million XP to Windows 7 migrations using Zero Touch methodologies: Workstations, Kiosks, PoS, ATMs

ATM Migration – The Process

Zero Touch conversions are required

Onsite attended conversions are not feasible

7+ Gigabytes of content to distribute per ATM over various speeds of WAN links

The vendors are not familiar with Zero Touch deployment methods

The Deployment Challenge

The Process

Analyze - RemediateDevelop Deployment Solution

Test

Pre-Cache Pilot

Full Deployment

The Wipro - 1E Methodology

ATM hardware configurations

ATM vendor operating system builds

Supporting software installation methods

ATM WAN connectivity

Analyze and Remediate

Develop the Deployment Solution

Pre-flight checks to insure success

Zero Touch task sequence

On-site attended build methods

Content pre-caching strategy

Reportingmethods

Recovery plan and strategy

Test

Extensive deployment testing in the lab

Post deployment testing and validation of the solution delivered using Zero Touch

Pre-Cache with 1E Nomad

Pre-cache the content

Content is sent to 1000s of ATMs

1E Nomad protects ATM business traffic

1E Nomad reporting is used to track pre-caching progress and deployment readiness

Pilot

Pilot the deployment solution to production systems

Pilot systems are representative of the fleet

Start with small groups of ATMs

Review each pilot results and remediate issues

Expand the circle

Begin with small groups: 30 – 50 systems

Central monitoring of deployments

Ramp up velocity to full capacity as confidence builds

Full Deployment

The 1E solution lives beyond the conversion

1E Nomad insures successful software and update deployments with zero business traffic impact

You now have the tools and templates for moving to Windows 8, 10 or beyond

Future State

Thank you

QUESTIONS