© 2013 IBM Corporation

Building the App Store

Jude Lancaster

IBM Endpoint Manager for Mobile Devices

May 28 2013 - Copenhagen

Martin Vittrup

Tivoli End Point and Mobile

1

Building the App Store

What is an App Store and what is an Application Store and which

one will you need?

2

Market Trends: Enterprise App Store

End users are comfortable with using

AppStores provided by companies

like Apple, Windows, Google and

Amazon.

- Browse applications

- View comments and ratings

- View pricing

- Click to purchase

- Automated deployment to

target device

3

End User requirements

I think we can get

you that app in 6-8

weeks

Today IT consumers are expecting a

smart phone type experience for

software delivery

4

Market Trends: Internal Enterprise App Store

• Enterprises want to provide a similar experience

for internal apps – but have additional

requirements – SW license management

– Integration with procurement

– Chargeback

– Policy enforcement

• Enterprises also have broader requirements for – Apps for multiple platforms

• Windows, Mac, Linux

– Device types

• Laptops, desktops, servers, mobile

• A total enterprise view requires support for

an “Electronic Software Store” - not just

apps – but also virtual machine requests,

OS requests, storage requests

• Enterprises also have to provide support

for users if they run into issues – Solutions knowledge base

– Help desk

– Live chat

5

This session: - IEM MDM Enterprise App Store - IEM Software Distribution - IEM and SCCD Integration - IEM Self Service Portal

6

A look at Endpoints

7

- IEM MDM Enterprise App Store

8

MDM Enterprise Apps Management

9

10

Device View

10

11

- IEM Software Distribution

12

13

- IEM and SCCD Integration

14

Enhanced Self-Service Center

Key features – Hierarchical navigation

– Live Chat support

– News Pod

– Request Status Pod

– My Assets Pod

15

Internal Enterprise App Store

16

Key features – Overview (with full rich text support)

– Comments and Ratings

– Fulfillment time view

– Order form

– Pricing support

–

Internal Enterprise App Store

17

Get more Social - Comments and Ratings

Key features – Summary of individual ratings is calculated and displayed – User comments are displayed. – A user can rate the offering directly from the offering dialog, or from the service request

status (after fulfillment).

18

Request Fulfillment

End User

1.) End User Requests Software 2.) Workflow Initiated. Checks License Entitlement. 3.) Automatic or manual approvals based on policy. 4.) Runbook calls TEM to deploy Software 5.) Software deployed to target. 6.) Status & inventory information provided back to TEM. 7.) TEM Software Usage Analysis is loaded into SCCD for license audit

SmartCloud Control Desk

Runbooks

1 2 3 4

TEM Server

7

5 6

Asset & CMDB

19

Application Install

20

- IEM Self Service Portal

21

Thank you !

22

World-Wide Smartphone Sales (%)

Source: Wikipedia