building organisational change capability
TRANSCRIPT
© CITI Limited, 2017
Building Organisational Change Capability Fiona Magee - Managing Consultant
© CITI Limited, 2017 © CITI Limited, 2017
© CITI Limited, 2017
“Your success in life isn’t based on your ability to simply change. It is based on your ability to change faster than your competition, customers and business.” Mark Sanborn (author of The Fred Factor)
76% of CEO’s said yes to “Our ability to adapt is a key source of competitive advantage.” PwC
“Change is the law of life. And those who look only to the past or present are certain to miss the future.” John F. Kennedy
© CITI Limited, 2017
Change capability
Change initiatives
Business as usual
Competitive Advantage
© CITI Limited, 2017
of change initiatives
FAIL to deliver benefits
© CITI Limited, 2017
Make change wanted
Make change happen
Make change
stick
Benefits £ £
© CITI Limited, 2017
Make change wanted
Make change happen
Make change
stick
Organisational Change
Capability
© CITI Limited, 2017
Organisational Change
Capability
need
want
© CITI Limited, 2017
Make change wanted
Make change happen
Make change
stick
Organisational Change Capability
© CITI Limited, 2017
Change skills and
knowledge
Dedicated change
function
Learning organisation
Change portfolio
Approach to change
Change leadership
Change aligned to strategy
Benefits tracking
and realisation
© CITI Limited, 2017 © CITI Limited, 2017
Organisational capability assessment
Culture
Processes
Resources £
© CITI Limited, 2017
BAU teams
BAU teams must be capable of adapting to change and contributing to successful outcomes
© CITI Limited, 2017
© CITI Limited, 2017 © CITI Limited, 2017
Managers
Managers must be capable of facilitating the transition of change into their operational areas
© CITI Limited, 2017 © CITI Limited, 2017
Change teams
Change leaders and change teams need to be capable of planning, designing and delivering change
© CITI Limited, 2017 © CITI Limited, 2017
Executives
Executives need to be capable of sponsoring change effectively
© CITI Limited, 2017 © CITI Limited, 2017
By 2016, enterprises that instil organisational change as a competency of every employee will succeed at changing faster, giving them a clear competitive advantage. Gartner
© CITI Limited, 2017 © CITI Limited, 2017
Capability assessment
Training
Coaching
Experience
© CITI Limited, 2017 © CITI Limited, 2017
20% 10%
70:20:10 development environment
Informal learning Formal learning
Social learning
• experiential • on the job • short assignments
• coaching • mentoring • communities of practice
• instructor-led courses • e-learning courses • workshops
© CITI Limited, 2017 © CITI Limited, 2017
Where to now?
© CITI Limited, 2017 Come and see us at stand 56
CITI founded
1984 1990 1995 2000 2005 2010 2016