When a tenant informs you of a problem, respond in a timely

manner.

BE RESPONSIVE

Gain the tenant's trust by being forthcoming and honest.

Talk in a conversational way and explain the situation.

BE HONEST

Keep tenants informed via email and posting notices in

the lobby. Also, provide tenants with a contact

email/number for more information.

COMMUNICATE EFFECTIVELY

Sometimes, all it takes to deescalate a situation is to

allow the tenant to be heard.  Whatever the tenant's tone,

always respond respectfully. 

BE POLITE 

Resolving conflict diplomatically and effectively is an integral part

of the job, and a  core managerial role.

MANAGE 

BUILDING MANAGERS

M A N A G E M E N T   D O ' S & D O N ' T S

Use the reasonable standard rule, if the request is

reasonable, then try to accommodate.

ALWAYS SAY NO

 A breakdown in trust will come back to haunt you when something goes wrong. Besides, lies tend to be

exposed in court.

    DON'T LIE

Don’t send the exterminator orplumber before scheduling, in

writing, with the tenant. Without access, the

problem will persist and escalate.

UNSCHEDULED SERVICE

Leave the aggressive language and tactics to the attorneys.

Your job is to manage not overpower.

BE AGGRESSIVE

Avoid actively advocating for the landlord or the tenant. It's in

your boss's best interest for  you to strike a reasonable

balance.

TAKE SIDES

Disclaimer/Attorney Advertising The information you obtain at this site is not, nor is it intended to be, legal advice. You should

consult an attorney for advice regarding your individual situation. Contacting us does not create an attorney-client relationship. Please do not send any confidential information to us until such time as

an attorney-client relationship has been established. Copyright 2017 Hecht Law Group