building expertise network by tagging people yan qu ischool, university of maryland [email protected]...
Post on 22-Dec-2015
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Building Expertise Network by Tagging People
Yan QuiSchool, University of Maryland
Jun ZhangPitney Bowes, Inc.
Where are the Experts in Organizations and Communities?
How can I find expert to ask questions or to collaborate?
What types of expertise do we have? Do we know each other’s expertise? What do other people think I am good at? What I want other people to know me about?
How about an Expertise Knowledge-Base
An Expertise Knowledge-BaseWho knows what?How can I contact the experts?
The Desiderata
Up to DateCompleteAccurate
…
How about an Expertise Knowledge-Base
Many ways of building Expertise Knowledge-Base HR collects employee’s profile Mining people’s webpages Let people report their own expertise Let people report other’s expertise
Can they provide complete, accurate, and up-to-date Expertise Knowledge-Base?
People Tagging + “Game”
A new way to identify and find expertise in an organization or a local communityPeople tagging “Game with a purpose”Expertise network visualization & analysis
Tag your colleagues
Explore the expertise network
Search expertise
Request for experts
Pilot Study
• Deployed the system in a research unit at a large corporation, and two course sections at the University of Maryland
Within 3 Weeks…
The corporation
UM-Course1
UM-Course2
# People 90 62 25
# Registered User
53 62 25
# Tags 2306 1705 367
# Tagger 41 46 13
# Being tagged
67 57 11
Making Sense of Organizational Expertise
Making Sense of Organizational Expertise
Science and Technology
Topical Classification
Information Science and Technology (682)
Computer Science and Technology (123)
Other (144)
Sport and Recreation
Movies/Books/Music/Web Media (207)
Sport (68)
Food and Restaurant (61)
Other (164)
Geographic Location (181)
Community and Organization (192)
Job and Title (53)
Other (188)
Making Sense of Organizational Expertise
Lessons Learned
Incentive for participation
Getting started
Knowledge structure underlying the tags
Social psychology
Privacy & Security
Take Home Points
People Tagging is an effective way of building organizational expertise knowledge-base
Many design challenges
Need advanced systems supporting the Sensemaking of large expertise knowledge- base
