building creative teams: motivation engagement and retrospectives
TRANSCRIPT
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Building Creative Teams
Motivation Engagement
& Retrospectives
Cara Turner South AfricaAgile Coach | User Group Chairman | Rigorous
Tinkerer
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Three sections: The Mechanics
How do we generate new ideas?
Motivation at Work
Rethink the Retro as a creative tool
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What is a retrospective?
continuous improvement
goalsSMART
regular
inspect & adapt
collaborativesafe space
gather data insights
actions
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How do we generate new ideas?
it's all in the mind
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We have ideas all the time…BE
ING
CRE
ATIV
E
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Existing neural networks:
Our decision-making framework
BEIN
G C
REAT
IVE
Threat, stress
Things that limit creative thinking
Time
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Things that help us let go
imagining the future
novelty
laughter
metaphor
BEIN
G C
REAT
IVE
playdissonance
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Having an idea: Metaphor
Metaphor helps us to:
create language for things we know
instinctively
Dissonance: Force new connections
Create new options
BEIN
G C
REAT
IVE
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Having an idea: Imagine the futures
BEIN
G C
REAT
IVE
Visualization is a key skill for creative thinking
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Strengthening NetworksBE
ING
CRE
ATIV
E
Experience &
Repetition
Play & Association
Build habit
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One good idea creates another
BEIN
G C
REAT
IVE
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Innovation is SocialBE
ING
CRE
ATIV
E
Chance favours the connected mind
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To generate breakthrough ideas
BEIN
G C
REAT
IVE
Interrupt our existing patterns
Create new patternsincorporating creative thinking
Collaborate to shape and share ideas
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Read more…
• James Zull– The Art of Changing the Brain– From Brain to Mind
• John Medina: Brain Rules• Mihaly Czichzentmihaly: Flow• Daniel Kahneman: Thinking, Fast and Slow
BEIN
G C
REAT
IVE
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Motivation at Work
Building a creative-supportive work environment
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Ingredients for creative thinking
Trust
Engagement
Drive
Bet: how my work will be valued - > what I will share
whether I feel valued - > how I'll collaborate
the value I find in my work+ trust & engagement - > what I’ll invest of myself
MO
TIVA
TIO
N
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Demotivation at WorkM
OTI
VATI
ON
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Building Trust, Engagement & Drive
Trust: ABCD
Engagement: SCARF
Drive: AMP’d
MO
TIVA
TIO
N
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Trust: ABCD
Ken Blanchard - ABCD Trust Model™ “The Foundations”
Connected
Able
Dependable
Believable
MO
TIVA
TIO
N
what I will share
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Engagement: SCARF
David Rock SCARF Model: “Comfort”
Autonomy
Fairness
Status
Relatedness
Certainty
MO
TIVA
TIO
N
how I'll collaborate
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Drive: AMP
Autonomy
Mastery
Purpose
Daniel Pink Drive:“AMP’d & Ready to Go”
MO
TIVA
TIO
N
what I’ll invest of myself
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Trust, Engagement & Drive• Intrinsically motivated• Collaborative• Skilled team• Ripe for Creativity
MO
TIVA
TIO
N
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How do you get that?M
OTI
VATI
ON
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Use the Retrospective…
Trust
Able
Believable
Connected
Dependable
Engagement
Status
Certainty
Autonomy
Relatedness
Fairness
Drive
Autonomy
Mastery
Purpose
MO
TIVA
TIO
N
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Self motivating team
TrustAblegrow skills
Believableattainable goals
Connectedshared adventure
Dependableshow up, participate
EngagementStatuscelebrate improvements
Certaintyset target, measure success
Autonomychoose how
Relatednesscontribute; share adventure
Fairnessparticipate, attainable
DriveAutonomychoose challenges
Masteryunderstanding, improvements, skills
Purposeclear target, team benefit
MO
TIVA
TIO
N
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Read more…
• Daniel Pink: Drive• David Rock: Your Brain At Work• Ken Blanchard: Trust Works• Patrick Lencioni: The 5 Dysfunctions of a Team• Edward Deci: Why We Do What We Do
MO
TIVA
TIO
N
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Rethink the Retro
as a creative tool
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Evolution of the Retrospective
RETR
OSP
ECTI
VES
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Inspecting and Adapting 1.0Telling our stories
RETR
OSP
ECTI
VES
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Inspecting and Adapting 2.0
Close
Explore information, insights and ideas about the topic
Narrow the focus, valuable & practical,
clarify actions
DivergentOpen Convergent
RETR
OSP
ECTI
VES
Understanding, Collaboration, Facilitation
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Inspecting and Adapting 2.0
Agile Retrospectives – Esther Derby & Diana Larson 2006
Set the Scene
Close the Retrospective
Gather Data
Generate Insights
Decide what to do
RETR
OSP
ECTI
VES
Understanding, Collaboration, Facilitation
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Inspecting and Adapting 3.0
Make the retro a tinkering space
Play
RETR
OSP
ECTI
VES
Create our stories
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Inspecting and Adapting 3.0RE
TRO
SPEC
TIVE
S
ComplexitySystems thinkingDesign thinking
Innovationetc...
Develop fluency and flexibility
Make the retro a tinkering space
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“Retro-Spective”
Where (some of) the data is
Looking back…..
RETR
OSP
ECTI
VES
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The Agile Principle
“At regular intervals the team
reflects on how to become more effective
then tunes and adjusts its behaviour accordingly”
- The Agile Manifesto
RETR
OSP
ECTI
VES
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What if: we make future our focus?RE
TRO
SPEC
TIVE
S
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“By [implementing our goal] we expect [this result]”
What we’ll see if we’re right
/ What we’ll see if we’re wrong
(Pass conditions)
(Fail conditions)
Write a Goal hypothesis
RETR
OSP
ECTI
VES
The Future (1) Explicit Bets
[review results]
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What could we do to make this happen?
How can we prepare?
Resilience
RETR
OSP
ECTI
VES
The Future (2) Imagine the Futures
What could we do if this happens?
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The Future (3) Getting Really Creative
RETR
OSP
ECTI
VES Ideate
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ValidateEvaluate
Elaborate
Creative Thinking Format
Ideate
Select
Open
RETR
OSP
ECTI
VES
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Activities you can try
IdeatoonsFalse Faces Forced Connection
Body storming Product Box
Lego
Ritual Dissent
Lean canvasEmpathy Map
Improv
IDEOMatrix
RETR
OSP
ECTI
VES
CombininationsPerspective shift
DissonanceImagination Visualization
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What does that look like?RE
TRO
SPEC
TIVE
S
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Open: Improv
Stories: Accept and Build
Improv Story
Improv Drawing
“Yes, and…”
RETR
OSP
ECTI
VES
Seeding
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Ideate: Generate ideas
• Ideatoons• False Faces• Forced Connection
RETR
OSP
ECTI
VES
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Ideate
State the challengeClarify the frame
Shift the thinking perspectiveReassess what we knowDraw new connections
RETR
OSP
ECTI
VES
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Ideate: Ideatoons
List attributes
State challenge Need more ice cream
Draw symbols
Ice cream delivery service Instant ice creamSend ice-cream to a loved-one Sweet mix that you mix & freeze instantly
hungry delivery urgency
love packaging cold
sweet
Experiment with combinations
hungry delivery urgency
love packaging cold
sweet
RETR
OSP
ECTI
VES
delivery love packagingcoldsweet
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Ideate: False faces
List assumptions
How could the world be different for the reverse to be true?
Reverse (write in the negative)
We send a build twice per sprint
“We don’t send a build twice / sprint”
Only send one build / sprint
We could change our sprint length & send one build per sprint
State challenge Client reprioritizes then loses touch with planning
-> Sprint length is three weeks
Client could build on demand –> upload changes to a central server
Prioritizing new work delays planned work
Send multiple builds / sprint
RETR
OSP
ECTI
VES
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Elaborate: Try ideas out
• Body Storming• Lego• Product Box
RETR
OSP
ECTI
VES
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Elaborate: Body storming
Surfaces tacit assumptions
Act out an interaction with the product
Experiential Prototyping
RETR
OSP
ECTI
VES
Capture as you go
Overall shape of the ideaQuestions to answer
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Validate
• Empathy Map• Ritual Dissent / Play the Critic• Lean Canvas
RETR
OSP
ECTI
VES
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Validate: Empathy Map
Surfaces incorrect assumptions & hidden opportunities
Flesh out the detail; picture the future
RETR
OSP
ECTI
VES
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Evaluate
• IDEO - Feasibility• SAFE / BOLD
RETR
OSP
ECTI
VES
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EvaluateRE
TRO
SPEC
TIVE
S
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ValidateElaborate
Creative Thinking Format
Ideate
Select
Open
RETR
OSP
ECTI
VES Evaluate
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Retrospectives 3.0
Focus on Play rather than problems
Focus on Ideas rather than analyses
Focus on the Future rather than the past
RETR
OSP
ECTI
VES
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Read more…
• Michael Michalko: Thinkertoys• Patricia Ryan Madson: Improv Wisdom• Dave Gray: Gamestorming• Edward De Bono: How to Have Creative Ideas• Esther Derby & Diana Larson: Agile Retrospectives• Jean Tabaka: Collaboration Explained• Norm Kerth: Project Retrospectives
• facilitatingagility.com - tastycupcakes.com innovationgames.com - retromat.com
RETR
OSP
ECTI
VES
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So what does all this mean?
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To change our futures
in a motivating environment
have a practical play structure
supporting creative thinking
and create our own stories…
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to Linda Rising
whose talks at Agile India 2013
inspired this talk
Book: Fearless ChangePatterns for Introducing New
Ideas
special thanks
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Cara TurnerCape Town, South
Africa
Get in Touch
projectcodeX.co sugsa.org.za
twitter: @cara_fayefacilitatingagility.comslideshare.net/carafaye
Creative geniuses do not wait for the gifts of chance;
instead, they actively seek the accidental discovery.
- Michael Michalko